Hatco HBG-2418 User manual

&W #07.05.200.00
Heated Black Glass Shelves
HBG and HBGB Series
Installation and Operating Manual
© 2008 Hatco Corporation
Do not operate this equipment unless
you have read and understood the
contents of this manual! Failure to follow
the instructions contained in this manual
may result in serious injury or death.
This manual contains important safety
information concerning the maintenance,
use, and operation of this product. If
you’re unable to understand the contents
of this manual, please bring it to the
attention of your supervisor. Keep this
manual in a safe location for future
reference.
No opere este equipo al menos que haya
leído y comprendido el contenido de este
manual! Cualquier falla en el seguimiento
de las instrucciones contenidas en este
manual puede resultar en un serio lesión
o muerte. Este manual contiene
importante información sobre seguridad
concerniente al mantenimiento, uso y
operación de este producto. Si usted no
puede entender el contenido de este
manual por favor pregunte a su
supervisor. Almacenar este manual en
una localización segura para la referencia
futura.

i
CONTENTS
Form No. HBGM-0608
INTRODUCTION
The Hatco Heated Black Glass shelf is designed to
safely hold food hot while blending into your décor.
t will keep all food at proper serving temperatures
without affecting quality. This unit features a
thermostatically-controlled heated glass base that
extends the food holding times.
Heated Black Glass shelves are a product of
extensive research and field testing. The materials
used were selected for maximum durability,
attractive appearance, and optimum performance.
Every unit is inspected and tested thoroughly prior
to shipment.
This manual provides the installation, safety, and
operating instructions for the Heated Black Glass
shelf. Hatco recommends all installation, operating,
and safety instructions appearing in this manual be
read prior to installation or operation of the Heated
Black Glass shelf.
Safety information that appears in this manual is
identified by the following signal word panels:
WARNING indicates a hazardous situation
which, if not avoided, could result in death or
serious injury.
CAUTION indicates a hazardous situation which,
if not avoided, could result in minor or moderate
injury.
NOTICE is used to address practices not related
to personal injury.
NOTICE
CAUTION
WARNING
Important Owner Information...............................i
Introduction...........................................................i
Important Safety Information..............................1
Model Designation...............................................2
Model Descriptions..............................................2
All Models........................................................2
HBG Models....................................................2
HBGB Models..................................................2
Specifications.......................................................3
Dimensions — HBG Models............................3
Dimensions — HBGB Models.........................3
Plug Configurations.........................................4
Electrical Rating Chart — HBG Models ..........4
Electrical Rating Chart — HBGB Models........5
Installation ............................................................6
HBG Models....................................................6
HBGB Models..................................................6
Operation..............................................................9
General............................................................9
Maintenance .......................................................10
General..........................................................10
Daily Cleaning ...............................................10
Cleaning Burned-On Residue........................10
Cleaning Sugary Spills ..................................10
Cleaning Metal Marks and Scratches............10
Troubleshooting Guide......................................11
Options................................................................12
Accessories........................................................13
Hatco imited Warranty.....................................13
Authorized Parts Distributors...........Back Cover
IMPORTANT OWNER INFORMATION
Record the model number, serial number, voltage,
and purchase date of your Heated Black Glass shelf
in the spaces below. Please have this information
available when contacting Hatco for service
assistance.
Model No. ________________________________
Serial No. ________________________________
Voltage __________________________________
Date of Purchase __________________________
Business 8:00 a.m. to 5:00 p.m.
Hours: Central Standard Time
(Summer Hours: June to September –
8:00 a.m. to 5:00 p.m. C.S.T.
Monday through Thursday
8:00 a.m. to 2:30 p.m. C.S.T. Friday)
Telephone: [phone]
Fax: [phone] (Parts and Service)
[phone] ( nternational)
24 Hour 7 Day Parts and Service
Assistance available in the
United States and Canada
by calling [phone].
Additional information can be found by visiting our
web site at www.hatcocorp.com.

IMPORTANT SAFETY INFORMATION
Form No. HBGM-0608 1
E ECTRIC SHOCK HAZARD:
• Plug unit into a properly grounded electrical
outlet of the correct voltage, size, and plug
configuration. If the plug and receptacle do
not match, contact a qualified electrician to
determine and install the proper voltage and
size electrical outlet.
• Turn the power switch OFF, unplug the power
cord, and allow the unit to cool before
performing any maintenance or cleaning.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
• This unit is not “jet-proof” construction. Do
not use jet-clean spray to clean this unit.
• Unit is not weatherproof. ocate the unit
indoors where the ambient air temperature is
a minimum of 70°F (21°C).
• Do not pull unit by power cord.
• Discontinue use if power cord is frayed or
worn.
• Do not attempt to repair or replace a
damaged power cord. The cord must be
replaced by Hatco, an Authorized Hatco
Service Agent, or a person with similar
qualifications.
• Use only Genuine Hatco Replacement Parts
when service is required. Failure to use
Genuine Hatco Replacement Parts will void
all warranties and may subject operators of
the equipment to hazardous electrical
voltage, resulting in electrical shock or burn.
Genuine Hatco Replacement Parts are
specified to operate safely in the
environments in which they are used. Some
aftermarket or generic replacement parts do
not have the characteristics that will allow
them to operate safely in Hatco equipment.
FIRE HAZARD: ocate the unit a minimum of
1″ (25 mm) from combustible walls and
materials. If safe distances are not maintained,
combustion or discoloration could occur.
This unit has no “user-serviceable” parts and
must be serviced by qualified personnel only. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax [phone]; or International
fax [phone].
WARNING
BURN HAZARD: Some exterior surfaces on the
unit will get hot. Use caution when touching
these areas.
ocate the unit at the proper counter height in
an area that is convenient for use. The location
should be level to prevent the unit or its
contents from falling accidentally and strong
enough to support the weight of the unit and
contents.
Do not operate built-in models without the
control box mounted properly as described in
the installation instructions.
This unit is recommended for use in metallic
countertops. Damage to non-metallic
countertop material caused by heat generated
from Hatco equipment is not covered under the
Hatco warranty. For other surfaces, verify that
the material is suitable for temperatures up to
200°F (93°C).
Built-in units must not have a setpoint
temperature higher than 200°F (93°C).
Temperatures exceeding 200°F (93°C) will
damage the unit and void the warranty.
Do not lay unit on the side with the control panel
or damage to the unit could occur.
Do not slide pans across glass surface, use
rough-bottomed pans, or drop anything on
glass surface. Scratching or breakage may
occur. Damage to glass surface or breakage of
glass caused by misuse is not covered under
warranty.
CAUTION
NOTICE
Read the following important safety information to avoid serious injury or death and to
avoid damage to equipment or property.

MODE DESIGNATION
MODE DESCRIPTIONS
2Form No. HBGM-0608
All Models
All Hatco Heated Black Glass shelves are ideal for
pass through areas, buffet lines, and as hors d’
oeuvre displays. National Sanitation Foundation
(NSF) approval allows the placement of food
product directly on the glass surface, if desired.
Standard equipment includes an illuminated power
ON/OFF switch, a thermostatically-controlled
heated ceramic glass top, and a painted steel base.
The Heated Black Glass shelves have a
temperature range of 100° to 200°F (38° to 93°C).
HBG Models
The HBG Heated Black Glass shelf is a portable
shelf with an attached 6′ (1829 mm) cord and plug.
The portable unit is available in six models:
HBG-2418, HBG-3018, HBG-3618, HBG-4818,
HBG-6018 and HBG-7218.
Figure 2. Model HBG
HBGB Models
The HBGB Heated Black Glass shelf is a built-in unit
that is equipped with an attached trim mounting ring.
The unit includes a remote control box that is
attached with 3′ (914 mm) of conduit.A6′ (1829 mm)
cord with plug connects the remote control box to
the power source.
The built-in units are available in six models: HBGB-
2418, HBGB-3018, HBGB-3618, HBGB-4818,
HBGB-6018 and HBGB-7218.
Figure 3. Model HBGB
HBGB-XXXX
Heated
Glass
Built-In
Black Width (inches)
Depth (inches)
Figure 1. Model Designation

SPECIFICATIONS
Form No. HBGM-0608 3
Dimensions — HBG Models
Width Depth Height Footprint Footprint
Model (A) (B) (C) Width (D) Depth (E)
HBG-2418 24-3/8″ 18-3/8″ 2-1/2″ 19-3/4″ 13-3/4″
(619 mm) (467 mm) (64 mm) (502 mm) (349 mm)
HBG-3018 30-3/8″ 18-3/8″ 2-1/2″ 25-3/4″ 13-3/4″
(772 mm) (467 mm) (64 mm) (654 mm) (349 mm)
HBG-3618 36-3/8″ 18-3/8″ 2-1/2″ 31-3/4″ 13-3/4″
(924 mm) (467 mm) (64 mm) (806 mm) (349 mm)
HBG-4818 48-3/8″ 18-3/8″ 2-1/2″ 42-3/4″ 12-3/4″
(1229 mm) (467 mm) (64 mm) (1086 mm) (324 mm)
HBG-6018 60-3/8″ 18-3/8″ 2-1/2″ 54-3/4″ 12-3/4″
(1534 mm) (467 mm) (64 mm) (1391 mm) (324 mm)
HBG-7218 72-3/8″ 18-3/8″ 2-1/2″ 66-3/4″ 12-3/4″
(1838 mm) (467 mm) (64 mm) (1695 mm) (324 mm)
A
D E
B
C
Front View Side View
Figure 4. Dimensions – HBG Model
Width Depth Height
Model (A) (B) (C)
HBGB-2418 25-3/4″ 19-3/4″ 2-1/4″
(654 mm) (502 mm) (57 mm)
HBGB-3018 31-3/4″ 19-3/4″ 2-1/4″
(806 mm) (502 mm) (57 mm)
HBGB-3618 37-3/4″ 19-3/4″ 2-1/4″
(959 mm) (502 mm) (57 mm)
HBGB-4818 49-3/4″ 19-3/4″ 2-1/4″
(1264 mm) (502 mm) (57 mm)
HBGB-6018 61-3/4″ 19-3/4″ 2-1/4″
(1568 mm) (502 mm) (57 mm)
HBGB-7218 73-3/4″ 19-3/4″ 2-1/4″
(1873 mm) (502 mm) (57 mm)
Width Depth Height
(D) (E) (F)
Remote Box 7″ 2-1/2″ 3″
(178 mm) (64 mm) (76 mm)
A
B
D
E
C
F
Front View
Side View
Figure 5. Dimensions – HBGB Model
Dimensions — HBGB Models

SPECIFICATIONS
4Form No. HBGM-0608
Model Voltage Watts Amps Plug Configurations Shipping Weight
HBG-2418 120 425 3.5 NEMA 5-15P 22 lbs. (10 kg)
220-230 (CE) 420–459 1.9–2.0 CEE 7/7 Schuko 22 lbs. (10 kg)
230-240 (CE) 459–500 2.0–2.1 BS-1363 or AS 3112* 22 lbs. (10 kg)
HBG-3018 120 525 4.4 NEMA 5-15P 27 lbs. (12 kg)
220-230 (CE) 525–574 2.4–2.5 CEE 7/7 Schuko 27 lbs. (12 kg)
230-240 (CE) 574–625 2.5–2.6 BS-1363 or AS 3112* 27 lbs. (12 kg)
HBG-3618 120 630 5.3 NEMA 5-15P 32 lbs. (15 kg)
220-230 (CE) 630–689 2.9–3.0 CEE 7/7 Schuko 32 lbs. (15 kg)
230-240 (CE) 689–750 3.0–3.1 BS-1363 or AS 3112* 32 lbs. (15 kg)
HBG-4818 120 850 7.1 NEMA 5-15P 44 lbs. (20 kg)
220-230 (CE) 840–918 3.8–4.0 CEE 7/7 Schuko 44 lbs. (20 kg)
230-240 (CE) 918–1000 4.0–4.2 BS-1363 or AS 3112* 44 lbs. (20 kg)
HBG-6018 120 1050 8.8 NEMA 5-15P 54 lbs. (25 kg)
220-230 (CE) 1050–1148 4.8–5.0 CEE 7/7 Schuko 54 lbs. (25 kg)
230-240 (CE) 1148–1250 5.0–5.2 BS-1363 or AS 3112* 54 lbs. (25 kg)
HBG-7218 120 1260 10.5 NEMA 5-15P 64 lbs. (29 kg)
220-230 (CE) 1260–1378 5.7–6.0 CEE 7/7 Schuko 64 lbs. (29 kg)
230-240 (CE) 1378–1500 6.0–6.3 BS-1363 or AS 3112* 64 lbs. (29 kg)
Electrical Rating Chart — HBG Models
The shaded areas contain electrical information for Export models only.
* AS3112 plug for use in Australia only.
NOTE: Shipping weight in ludes pa kaging.
Plug Configurations
Units are supplied from the factory with an electrical
cord and plug installed. Plugs are supplied
according to the applications as shown in Figure 6.
E ECTRIC SHOCK HAZARD: Plug unit into a
properly grounded electrical outlet of the correct
voltage, size, and plug configuration. If the plug
and receptacle do not match, contact a qualified
electrician to determine and install the proper
voltage and size electrical outlet.
WARNING
Figure 6. Plug Configurations
NEMA 5-15P
AS 3112
CEE 7/7 Schuko
BS-1363
NOTE: Receptacle not supplied by Hatco.

SPECIFICATIONS
Form No. HBGM-0608 5
Model Voltage Watts Amps Plug Configurations Shipping Weight
HBGB-2418 120 425 3.5 NEMA 5-15P 27 lbs. (12 kg)
220-230 (CE) 420–459 1.9–2.0 CEE 7/7 Schuko 27 lbs. (12 kg)
230-240 (CE) 459–500 2.0–2.1 BS-1363 or AS 3112* 27 lbs. (12 kg)
HBGB-3018 120 525 4.4 NEMA 5-15P 32 lbs. (15 kg)
220-230 (CE) 525–574 2.4–2.5 CEE 7/7 Schuko 32 lbs. (15 kg)
230-240 (CE) 574–625 2.5–2.6 BS-1363 or AS 3112* 32 lbs. (15 kg)
HBGB-3618 120 630 5.3 NEMA 5-15P 37 lbs. (17 kg)
220-230 (CE) 630–689 2.9–3.0 CEE 7/7 Schuko 37 lbs. (17 kg)
230-240 (CE) 689–750 3.0–3.1 BS-1363 or AS 3112* 37 lbs. (17 kg)
HBGB-4818 120 850 7.1 NEMA 5-15P 54 lbs. (25 kg)
220-230 (CE) 840–918 3.8–4.0 CEE 7/7 Schuko 54 lbs. (25 kg)
230-240 (CE) 918–1000 4.0–4.2 BS-1363 or AS 3112* 54 lbs. (25 kg)
HBGB-6018 120 1050 8.8 NEMA 5-15P 64 lbs. (29 kg)
220-230 (CE) 1050–1148 4.8–5.0 CEE 7/7 Schuko 64 lbs. (29 kg)
230-240 (CE) 1148–1250 5.0–5.2 BS-1363 or AS 3112* 64 lbs. (29 kg)
HBGB-7218 120 1260 10.5 NEMA 5-15P 74 lbs. (34 kg)
220-230 (CE) 1260–1378 5.7–6.0 CEE 7/7 Schuko 74 lbs. (34 kg)
230-240 (CE) 1378–1500 6.0–6.3 BS-1363 or AS 3112* 74 lbs. (34 kg)
Electrical Rating Chart — HBGB Models
The shaded areas contain electrical information for Export models only.
* AS3112 plug for use in Australia only.
NOTE: Shipping weight in ludes pa kaging.

INSTA ATION
6Form No. HBGM-0608
General
Use the following procedures to install the HBG and
HBGB units.
E ECTRIC SHOCK HAZARD: Do not attempt to
repair or replace a damaged power cord. The
cord must be replaced by Hatco, an Authorized
Hatco Service Agent, or a person with similar
qualifications.
FIRE HAZARD: ocate the unit a minimum of 1″
(25 mm) from combustible walls and materials. If
safe distances are not maintained, combustion
or discoloration could occur.
ocate the unit at the proper counter height in
an area that is convenient for use. The location
should be level to prevent the unit or its
contents from falling accidentally and strong
enough to support the weight of the unit and
contents.
Do not lay unit on the side with the control panel
or damage to the unit could occur.
HBG Models
1. Remove unit from box.
2. Remove the information packet.
NOTE: To prevent delay in obtaining warranty
overage, fill out and mail in the warranty
ard to Hat o.
3. Remove tape and protective packaging from all
surfaces of unit.
4. Place the unit in the desired location. Make sure
all the feet on the bottom of the unit are
positioned securely on the countertop.
E ECTRIC SHOCK HAZARD: Unit is not
weatherproof. ocate the unit indoors where the
ambient air temperature is a minimum of 70°F
(21°C).
HBGB Models
Do not operate built-in models without the
control box mounted properly as described in
the installation instructions.
CAUTION
WARNING
NOTICE
CAUTION
WARNING
This unit is recommended for use in metallic
countertops. Damage to non-metallic countertop
material caused by heat generated from Hatco
equipment is not covered under the Hatco
warranty. Forothersurfaces,verifythatthematerial
is suitable for temperatures up to 200°F (93°C).
1. Remove unit from box.
2. Remove information packet.
NOTE: To prevent delay in obtaining warranty
overage, fill out and mail in the warranty
ard to Hat o.
3. Remove tape and protective packaging from all
surfaces of unit.
4. Prepare the countertop opening. Refer to the
“Countertop Cutout” chart on the following page
for recommended countertop cutout
dimensions.
5. Apply a bead of NSF-approved sealant on the
top edge of the countertop cutout and the
underside of the trim mounting ring (see
Figure 7). The sealant must be rated for use at
a minimum temperature of 250°F (121°C).
6. Place the unit into the countertop opening.
7. Remove any excess sealant.
8. Locate the remote control box assembly in an
area that is convenient for operation. f
necessary, remove the end brackets from the
control box, rotate, and reposition them. The
control box will require a hole mounting pattern
of 7-5/8″ x 1-1/4″ (194 mm x 32 mm). See
Figure 8 for mounting distances.
NOTE: The remote ontrol box should be mounted
using s rews with a 1/4″ (6 mm) minimum
diameter s rew head inserted through the
keyholes lo ated on the mounting bra kets.
The remote ontrol box is to be readily
removable, not permanently mounted.
Do not modify wiring or cut thermostat capillary
wire on control box to increase semi-remote
mounting distance. Cutting the thermostat
capillary wire will cause the unit to overheat and
may damage the unit as well as the surrounding
countertop.
9. Once all components are secured, proceed to
the OPERAT ON section.
NOTE: A 6′ (1829 mm) ord is supplied with this
applian e; any ex ess ord should be
neatly routed so it does not hang down.
NOTICE
NOTICE

INSTA ATION
Form No. HBGM-0608 7
Countertop Cutout
Model Minimum Width Maximum Width Minimum Depth Maximum Depth
HBGB-2418 24-3/4″ (629 mm) 25″ (635 mm) 18-3/4″ (476 mm) 19″ (483 mm)
HBGB-3018 30-3/4″ (781 mm) 31″ (787 mm) 18-3/4″ (476 mm) 19″ (483 mm)
HBGB-3618 36-3/4″ (933 mm) 37″ (940 mm) 18-3/4″ (476 mm) 19″ (483 mm)
HBGB-4818 48-3/4″ (1238 mm) 49″ (1245 mm) 18-3/4″ (476 mm) 19″ (483 mm)
HBGB-6018 60-3/4″ (1543 mm) 61″ (1549 mm) 18-3/4″ (476 mm) 19″ (483 mm)
HBGB-7218 72-3/4″ (1848 mm) 73″ (1854 mm) 18-3/4″ (476 mm) 19″ (483 mm)
Trim Mounting Ring
Countertop
Apply a beadof NSF-approved
sealant between the countertop
material and trimmounting ring.
Sealant must be rated foruse at
aminimum temperature of
250°F (121°C).
Figure 7. HBGB Countertop nstallation

INSTA ATION
8Form No. HBGM-0608
Use this arc to determine
approximate mounting
distances for semi-remote
controls.
Top View
Under Counter
Surface
Recessed
Panel
Figure 8. Maximum Semi-Remote Mounting Distance for HBGB Model Control Box

OPERATION
Form No. HBGM-0608 9
General
Use the following procedure to turn on and operate
the HBG and HBGB units.
Read all safety messages in the IMPORTANT
SAFETY INFORMATION section before
operating this equipment.
Use only wipes, pads, and cleaners designed
specifically for cleaning ceramic glass surfaces.
Using other wipes, pads, or cleaners may
damage ceramic glass surface.
Do not turn on the unit until it has been cleaned
thoroughly.
Do not slide pans across glass surface, use
rough-bottomed pans, or drop anything on
glass surface. Scratching or breakage may
occur. Damage to glass s
NOTICE
WARNING
Power ON/OFF Switch
Thermostat Control
HEATED
BLACK GLASS
Figure 9. Standard Control Panel
urface or breakage of glass caused by misuse is
not covered under warranty.
1. Using an appropriate cleaning wipe or a damp
cloth, clean the glass surface of the unit.
Consistent daily cleaning will keep cleanup easy
as well as protect and preserve the glass
surface of the unit.
2. Plug unit into a properly grounded electrical
outlet of the correct voltage, size, and plug
configuration. See SPEC F CAT ONS section
for details.
3. Move the power ON/OFF switch to the ON
position (see Figure 9).
BURN HAZARD: Some exterior surfaces on the
unit will get hot. Use caution when touching
these areas.
4. Turn the thermostat control to the desired
temperature setting.
5. Allow the unit 30 minutes to reach operating
temperature. The Heated Black Glass shelves
have a temperature range of 100° to 200°F (38°
to 93°C).
NOTE: Refer to the ACCESSOR ES se tion for
installation and operation information for
HBGB units equipped with the flush-style
remote mounted ontrol panel.
CAUTION

General
Hatco Heated Black Glass shelves are designed for
maximum durability and performance, with minimum
maintenance.
E ECTRIC SHOCK HAZARD:
• Turn the power switch OFF, unplug the power
cord, and allow the unit to cool before
performing any maintenance or cleaning.
• DO NOT submerge or saturate with water.
Unit is not waterproof. Do not operate if unit
has been submerged or saturated with water.
• This unit is not “jet-proof” construction. Do
not use jet-clean spray to clean this unit.
This unit has no “user-serviceable” parts. If
service is required on this unit, contact an
Authorized Hatco Service Agent or contact the
Hatco Service Department at 800-558-0607 or
414-671-6350; fax [phone]; or International
fax [phone].
Use only wipes, pads, and cleaners designed
specifically for cleaning ceramic glass surfaces.
Using other wipes, pads, or cleaners may
damage ceramic glass surface.
DO NOT turn on the unit until it has been
cleaned thoroughly. The ceramic glass surface
must be clear of debris to prevent burn-on.
Daily Cleaning
Consistent daily cleaning will keep cleanup easy as
well as protect and preserve the glass surface.
Make sure to use only wipes, pads, and cleaners
designed specifically for cleaning ceramic glass
surfaces.
1. Before turning on the unit each day, clean the
glass surface using an appropriate cleaning
wipe or a damp cloth.
2. At the end of each day:
a. Turn off the unit and allow to cool.
b. Clean the glass surface using an appropriate
cleaning wipe or damp cloth. f additional
cleaning is necessary, follow the “Cleaning
Burned-On Residue” procedure in this
section.
NOTICE
WARNING
MAINTENANCE
10 Form No. HBGM-0608
Cleaning Burned-On Residue
To clean burned-on residue, the use of ceramic
glass cleaner may be necessary.
1. Allow the unit to cool.
2. Spread a few drops of ceramic glass cleaner
onto the residue area.
3. Using an appropriate cleaning wipe, rub the
residue area while applying pressure as needed.
4. f residue remains, repeat the steps above as
needed.
5. After all residue has been removed, polish the
entire glass surface using the ceramic glass
cleaner and paper towel.
Cleaning Sugary/Sticky Spills
1. Turn off the unit.
2. While wearing an oven mitt, remove the bulk of
the spill using paper towel.
3. Allow the unit to cool.
4.Follow the “Cleaning Burned-On Residue”
procedure in this section to remove the
remainder of the spill.
5. Do not use the unit again until the spill has been
cleaned completely.
Pitting or indentation in the glass surface may
occur from sugary spills. If pitting or indentation
occurs, the glass surface must be replaced. To
prevent further damage and possible injury from
broken glass, stop using unit immediately and
contact an Authorized Hatco Service Agent.
Cleaning Metal Marks and Scratches
Metal marks and scratches from pans usually can
be removed. Be careful when placing pans onto the
glass surface. To avoid metal marks and scratches,
do not slide pans across the glass surface.
1. Allow the unit to cool.
2. Spread a few drops of ceramic glass cleaner
onto the marked area.
3. Using an appropriate cleaning wipe, rub the
marked area while applying pressure as
needed.
4. f metal marks and scratches remain, repeat the
steps above as needed.
NOTE: Che k the bottom of all pans for roughness
that ould s rat h the glass surfa e.
NOTE: Damage aused by sugary/sti ky spills or
rough pan bottoms is not overed under
warranty.
CAUTION

TROUB ESHOOTING GUIDE
Form No. HBGM-0608 11
Unit too hot.
Unit not hot enough.
Unit not working at all.
Thermostat control set too high.
Thermostat control stuck in the ON
position.
Unit plugged into an incorrect
power supply.
Thermostat control set too low.
Location of unit is susceptible to air
currents (air conditioning ducts or
exhaust fans).
Unit not plugged in.
Unit not turned on.
Power ON/OFF switch is not
functioning.
Heating element is burned out
Thermostat control is defective.
Move power ON/OFF switch to
the ON position.
Contact Authorized Service
Agent or Hatco for assistance.
Contact Authorized Service
Agent or Hatco for assistance.
Contact Authorized Service
Agent or Hatco for assistance.
Plug unit into proper power
supply.
Adjust thermostat control to a
higher setting.
Block air currents or relocate
unit.
Adjust thermostat control to a
lower setting.
Contact Authorized Service
Agent or Hatco for assistance.
Verify with qualified personnel
that power supply matches unit
specification.
Symptom Probable Cause Corrective Action
This unit must be serviced by qualified
personnel only. Service by unqualified
personnel may lead to electric shock or burn.
WARNING
E ECTRIC SHOCK HAZARD: Turn the power
switch OFF, unplug the power cord, and allow
the unit to cool before performing any
maintenance or cleaning.
WARNING

OPTIONS
12 Form No. HBGM-0608
Remote Mounted Control Panel
(HBGB Model)
A flush-style remote mounted control panel is
available as a factory-installed option for the HBGB
unit. nstall the control panel on-site using the
following procedure.
E ECTRIC SHOCK HAZARD: The remote
mounted control panel must be mounted on a
vertical wall and installed in the vertical position.
Mounting the control panel in the horizontal
position may result in the collection of liquids
and lead to an electric shock.
The remote mounted control panel should be
installed outside of the heat zone. ocating the
control panel inside the heat zone will cause the
control(s) to overheat, malfunction, and fail. See
Figure 8 for maximum mounting distances.
Do not modify wiring or cut thermostat capillary
wire on control box to increase semi-remote
mounting distance. Cutting the thermostat
capillary wire will cause the unit to overheat and
may damage the unit as well as the surrounding
countertop.
NOTE: A qualified ele tri ian is re ommended for
installing the remote mounted ontrol panel.
1. Prepare cutout and pre-drill screw holes (see
Figure 10).
2. Remove trim cover from control panel assembly.
3. Position control panel into opening through the
backside.
4. Secure control panel to surface using screws
(not supplied).
NOTICE
WARNING
5. Plug the control panel into a properly grounded
electrical outlet of the correct voltage, size, and
plug configuration. Refer to the
SPEC F CAT ONS section for details.
6. Reinstall trim cover.
NOTE: Units are equipped with a 36″
(914 mm) flexible onduit onne ting the
ontrol panel to the unit.
Power ON/OFF Switch
The remote mounted control panel is equipped with
a power ON/OFF switch. Move the power ON/OFF
switch to the ON position to turn on the unit. The
indicator light in the switch glows when the unit is on
(see Figure 11).
Adjusting the Thermostat Control Panel
Turn the thermostat control clockwise to increase
the temperature setpoint. Turn the thermostat
control counterclockwise to decrease the
temperature setpoint.
Figure 11. Thermostat Control Panel
HATCO CORP. MILWAUKEE, WI U.S.A.
OFF ON
1
2
3
4
56
7
8
9
10
Thermostat
Control
Power ON/OFF Switch
Figure 10. Remote Mounted Control Panel nstallation Dimensions
4-3/4″
(121 mm) A
D B
C
Cutout Screw Hole
Dimension Dimension
(A) (C)
5-7/8″ 3-7/8″
(149 mm) (98 mm)
(B) (D)
6-3/8″ 6-3/4″
(162 mm) (171 mm)

ACCESSORIES
HATCO IMITED WARRANTY
Form No. HBGM-0608 13
1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures (the
“Products”) to be free from defects in materials and
workmanship, under normal use and service, for a period
of one (1) year from the date of purchase when installed
and maintained in accordance with Hatco’s written
instructions or 18 months from the date of shipment from
Hatco. Buyer must establish the Product’s purchase date
by returning Hatco’s Warranty Registration Card or by
other means satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components to be
free from defects in materials and workmanship from the
date of purchase (subject to the foregoing conditions) for
the period(s) of time and on the conditions listed below:
a) One (1) Year Parts and abor P US One
(1) Additional Year Parts-Only Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Food Warmer Elements (metal sheathed)
Display Warmer Elements (metal sheathed air
heating)
Holding Cabinet Elements (metal sheathed air
heating)
Built- n Heated Well Elements
(metal sheathed)
b) One (1) Year Parts and abor P US Four
(4) Years Parts-Only Warranty on
pro-rated terms that Hatco will explain
at Buyer’s request:
3CS and FR Tanks
c) One (1) Year Parts and abor P US Nine
(9) Years Parts-Only Warranty on:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
THE FOREGO NG WARRANT ES ARE EXCLUS VE
AND N L EU OF ANY OTHER WARRANTY,
EXPRESSED OR MPL ED, NCLUD NG BUT NOT
L M TED TO ANY MPL ED WARRANTY OF
MERCHANTAB L TY OR F TNESS FOR A PART CULAR
PURPOSE OR PATENT OR OTHER NTELLECTUAL
PROPERTY R GHT NFR NGEMENT. Without limiting the
generality of the foregoing, SUCH WARRANT ES DO
NOT COVER: Coated incandescent light bulbs, fluorescent
lights, decorative heat lamp bulbs, coated halogen light
bulbs, halogen heat lamp bulbs, heated glass shelves, glass
components, Product failure in booster tank, fin tube heat
exchanger, or other water heating equipment caused by
liming, sediment buildup, chemical attack or freezing,
Product misuse, tampering or misapplication, improper
installation, or application of improper voltage.
2. IMITATION OF REMEDIES AND DAMAGES
Hatco’s liability and Buyer’s exclusive remedy hereunder
will be limited solely, at Hatco’s option, to repair or
replacement by a Hatco-authorized service agency (other
than where Buyer is located outside of the United States,
Canada, United Kingdom or Australia in which case
Hatco’s liability and Buyer’s exclusive remedy hereunder
will be limited solely to replacement of part under
warranty) with respect to any claim made within the
applicable warranty period referred to above. Hatco
reserves the right to accept or reject any such claim in
whole or in part. Hatco will not accept the return of any
Product without prior written approval from Hatco, and all
such approved returns shall be made at Buyer’s sole
expense. HATCO W LL NOT BE L ABLE, UNDER ANY
C RCUMSTANCES, FOR CONSEQUENT AL OR
NC DENTAL DAMAGES, NCLUD NG BUT NOT
L M TED TO LABOR COSTS OR LOST PROF TS
RESULT NG FROM THE USE OF OR NAB L TY TO
USE THE PRODUCTS OR FROM THE PRODUCTS
BE NG NCORPORATED N OR BECOM NG A
COMPONENT OFANY OTHER PRODUCT OR GOODS.
Handles (HBG Model)
Handles are available for the HBG unit. The handles
are field retrofittable and are installed onto each end
of the unit using the following procedure.
1. Remove the three nuts located on the underside
of the glass surface support ring at one end of
the unit.
2. Align the three holes on the handle with the
three studs on the support ring and position the
handle on the studs.
3. Replace the three nuts onto to the studs and
tighten securely.
4. Repeat steps 1–3 to install the other handle
onto the opposite end of the unit.
Figure 12. Handle nstallation
Handle
Stud
Nut

Printed in U.S.A. June 2008 Part No. 07.04.431.00 Form No.HBGM-0508
HATCO CORPORATION
P.O. Box 340500
Milwaukee, WI 53234-0500 U.S.A.
[phone] [phone]
Parts and Service Fax [phone]
International Fax [phone]
www.hatcocorp.com
HATCO AUTHORIZED PARTS DISTRIBUTORS
A ABAMA
Jones McLeod Appl. Svc.
Birmingham 205-251-0159
ARIZONA
Auth. Comm. Food Equip.
Phoenix 602-234-2443
Byassee Equipment Co.
Phoenix 602-252-0402
CA IFORNIA
ndustrial Electric
Commercial Parts & Service, nc.
Huntington Beach 714-379-7100
Chapman Appl. Service
San Diego 619-298-7106
P & D Appliance
Commercial Parts & Service, nc.
S. San Francisco 650-635-1900
CO ORADO
Hawkins Commercial Appliance
Englewood 303-781-5548
F ORIDA
Whaley Foodservice Repair
Jacksonville 904-725-7800
Nass Service Co., nc.
Orlando 407-425-2681
B.G.S. .
Pompano Beach 954-971-0456
Comm. Appliance Service
Tampa 813-663-0313
GEORGIA
TWC Services
Smyrna 770-438-9797
Heritage Service Group
Norcross 866-388-9837
Southeastern Rest. Svc.
Norcross 770-446-6177
HAWAII
Burney’s Comm. Service, nc.
Honolulu 808-848-1466
Food Equip Parts & Service
Honolulu 808-847-4871
I INOIS
Parts Town
Lombard 708-865-7278
Eichenauer Elec. Service
Decatur 217-429-4229
Midwest Elec. Appl. Service
Elmhurst 630-279-8000
Cone’s Repair Service
Moline 309-797-5323
INDIANA
GCS Service
ndianapolis 317-545-9655
IOWA
Electric Motor Service Co.
Davenport 319-323-1823
Goodwin Tucker Group
Des Moines 515-262-9308
KENTUCKY
Certified Service Center
Lexington 859-254-8854
Certified Service Center
Louisville 502-964-7007
OUISIANA
Chandlers Parts & Service
Baton Rouge 225-272-6620
MARY AND
Electric Motor Service
Baltimore 410-467-8080
GCS Service
Silver Spring 301-585-7550
MASSACHUSETTS
Ace Service Co., nc.
Needham 781-449-4220
MICHIGAN
Commercial Kitchen Service
Bay City 517-893-4561
Bildons Appliance Service
Detroit 248-478-3320
Midwest Food Equip. Service
Grandville 616-261-2000
MINNESOTA
GCS Service
Minneapolis 800-822-2303
MISSOURI
General Parts
Kansas City 816-421-5400
Commercial Kitchen Services
St. Louis 314-890-0700
Kaemmerlen Parts & Service
St. Louis 314-535-2222
NEBRASKA
Anderson Electric
Omaha 402-341-1414
NEVADA
Burney’s Commercial
Las Vegas 702-736-0006
Hi. Tech Commercial Service
N. Las Vegas 702-649-4616
NEW JERSEY
Jay Hill Repair
Fairfield 973-575-9145
Service Plus
Flanders 973-691-6300
NEW YORK
Acme American Repairs, nc.
Brooklyn 718-456-6544
Alpro Service Co.
Brooklyn 718-386-2515
Appliance nstallation
Buffalo 716-884-7425
Northern Parts Dist.
Plattsburgh 518-563-3200
J.B. Brady, nc.
Syracuse 315-422-9271
NORTH CARO INA
Authorized Appliance
Charlotte 704-377-4501
OHIO
Akron/Canton Comm. Svc. nc.
Akron 330-753-6635
Certified Service Center
Cincinnati 513-772-6600
Commercial Parts and Service
Columbus 614-221-0057
Electrical Appl. Repair Service
ndependence 216-459-8700
E. A. Wichman Co.
Toledo 419-385-9121
OK AHOMA
Hagar Rest. Service, nc.
Oklahoma City 405-235-2184
Krueger, nc.
Oklahoma City 405-528-8883
OREGON
Ron’s Service, nc.
Portland 503-624-0890
PENNSY VANIA
Elmer Schultz Services
Philadelphia 215-627-5401
FAST Comm. Appl. Service
Philadelphia 215-288-4800
Appliance nstallation & Service
Pittsburgh 412-809-0244
K & D Service Co.
Harrisburg 717-236-9039
Electric Repair Co.
Reading 610-376-5444
RHODE IS AND
Marshall Electric Co.
Providence 401-331-1163
SOUTH CARO INA
Whaley Foodservice Repair
W. Columbia 803-791-4420
TENNESSEE
Camp Electric
Memphis 901-527-7543
TEXAS
GCS Service
Fort Worth 800-433-1804
Armstrong Repair Service
Houston 713-666-7100
Cooking Equipment Specialist
Mesquite 972-686-6666
Commercial Kitchen Repair Co.
San Antonio 210-735-2811
UTAH
La Monica’s Rest. Equip. Service
Murray 801-263-3221
VIRGINIA
Daubers
Norfolk 757-855-4097
Daubers
Springfield 703-866-3600
WASHINGTON
3 Wire/Restaurant Appliance
Seattle 866-770-2022
WISCONSIN
A.S.C., nc.
Madison 608-246-3160
A.S.C., nc.
Milwaukee 414-543-6460
CANADA
A BERTA
Key Food Equipment Service
Edmonton 780-438-1690
BRITISH CO UMBIA
Key Food Equipment Service
Vancouver 604-433-4484
MANITOBA
Air Rite, nc.
Winnepeg 204-895-2300
NEW BRUNSWICK
EMR Services, Ltd.
Moncton 506-855-4228
ONTARIO
R.G. Henderson Ltd.
Toronto 416-422-5580
Choquette CKS
Ottawa 613-739-8458
QUÉBEC
Choquette CKS
Montreal 514-722-2000
Choquette CKS
Québec City 418-681-3944
UNITED KINGDOM
Marren Group
Northants [phone]