Heat-n-glo Gas fireplace User manual

Please read this manual before installing or operating this appliance.

This manual must be left with appliance for future reference.

Heat-N-Glo, a division of Hearth Technologies Inc.

20802 Kensington Boulevard, Lakeville, Minnesota 55044

www.heatnglo.com

446-981EFC 8/01

Owners Guide



- Do not store or use gasoline or other flammable

vapors and liquids in the vicinity of this or any

other appliance.

-What to do if you smell gas

 Do not try to light any appliance.

 Do not touch any electrical switch.

 Do not use any phone in your building.

 Immediately call your gas supplier from a

neighbor's phone. Follow the gas supplier's in-

structions.

 If you cannot reach your gas supplier, call the

fire department.

- Installation and service must be performed by a

qualified installer, service agency, or the gas

supplier.

WARNING: IMPROPER INSTALLATION,

ADJUSTMENT, ALTERATION, SERVICE

OR MAINTENANCE CAN CAUSE INJURY

OR PROPERTY DAMAGE. REFER TO

THIS MANUAL. FOR ASSISTANCE OR

ADDITIONAL INFORMATION CONSULT A

QUALIFIED INSTALLER, SERVICE AGEN-

CY, OR THE GAS SUPPLIER.

This appliance is only for use with the type of

gas indicated on the rating plate. This appli-

ance is not convertible for use with other

gases, unless a certified kit is used.

WARNING: IF THE INFORMATION IN

THESE INSTRUCTIONS IS NOT FOL-

LOWED EXACTLY, A FIRE OR EX-

PLOSION MAY RESULT CAUSING

PROPERTY DAMAGE, PERSONAL

INJURY, OR DEATH.

Please contact your Heat-N-Glo dealer for any questions or

concerns. For the number of your nearest Heat-N-Glo dealer,

please call 952-985-6000.

SAFETY AND WARNING INFORMATION

READ and UNDERSTAND all instructions carefully before starting the appliance.

FAILURE TO FOLLOW these instructions may result in a possible fire hazard and will

void the warranty.

Any safety screen or guard removed for servicing must be replaced before operating this

appliance.

DO NOT USE this appliance if any part has been under water. Immediately CALL a

qualified service technician to inspect the appliance and to replace any part of the

control system and any gas control which has been underwater.

THIS UNIT IS NOT FOR USE WITH SOLID FUEL.

Installation and repair should be PERFORMED by a qualified service person. The

appliance and venting system should be INSPECTED before initial use and at least

annually by a professional service person. More frequent cleaning may be required due

to excessive lint from carpeting, bedding material, etc. It is IMPERATIVE that the units

control compartment, burners, and circulating air passageways BE KEPT CLEAN to

provide for adequate combustion and ventilation air.

Always KEEP the appliance clear and free from combustible materials, gasoline, and

other flammable vapors and liquids.

NEVER OBSTRUCT the flow of combustion and ventilation air. Keep the front of the

appliance CLEAR of all obstacles and materials for servicing and proper operation.

Due to the high temperature, the appliance should be LOCATED out of traffic areas and

away from furniture and draperies. Clothing or flammable material SHOULD NOT BE

PLACED on or near the appliance.

Children and adults should be ALERTED to the hazards of high surface temperature

and should STAY AWAY to avoid burns or clothing ignition. Young children should be

CAREFULLY SUPERVISED when they are in the same room as the appliance.

These units MUST use one of the vent systems described in the Installing Your Fireplace

section of the Installers Guide. NO OTHER vent systems or components MAY BE USED.

This gas fireplace and vent assembly MUST be vented directly to the outside and

MUST NEVER be attached to a chimney serving a separate solid fuel burning

appliance. Each gas appliance MUST USE a separate vent system. Common vent

systems are PROHIBITED.

INSPECT the external vent cap on a regular basis to make sure that no debris is

interfering with the air flow.

The glass door assembly MUST be in place and sealed, and the trim door assembly

MUST be in place on the fireplace before the unit can be placed into safe operation.

DO NOT OPERATE this appliance with the glass door removed, cracked, or broken.

Replacement of the glass door should be performed by a licensed or qualified service

person. DO NOT strike or slam the glass door.

The glass door assembly SHALL ONLY be replaced as a complete unit, as supplied by

the gas fireplace manufacturer. NO SUBSTITUTE material may be used.

DO NOT USE abrasive cleaners on the glass door assembly. DO NOT ATTEMPT to

clean the glass door when it is hot.

Turn off the gas before servicing this appliance. It is recommended that a qualified

service technician perform an appliance check-up at the beginning of each heating

season.

DO NOT place furniture or any other combustible household objects within 36 inches of

the fireplace front.

READ THIS MANUAL BEFORE INSTALLING OR OPERATING

THIS APPLIANCE. PLEASE RETAIN THIS OWNERS GUIDE

FOR FUTURE REFERENCE.

Welcome

Congratulations on selecting a Heat-N-Glo gas fireplacean elegant and clean

alternative to wood burning fireplaces. The Heat-N-Glo gas fireplace you have

selected is designed to provide the utmost in safety, reliability, and efficiency.

As the owner of a new fireplace, youll want to read and carefully follow all of the

instructions contained in this Owners Guide. We recommend that you pay

special attention to the Safety and Warning Information section at the

beginning of this guide.

This Owners Guide should be retained for future reference. We suggest that

you keep it with your other important documents and product manuals.

The information contained in this Owners Guide, unless noted otherwise,

applies to all models and gas control systems.

Your new Heat-N-Glo gas fireplace will give you years of durable use and trouble-

free enjoyment. Welcome to the Heat-N-Glo family of fireplace products!

Consumer Reference Information

We recommend that you record the following pertinent information about your

fireplace.

Your Fireplaces Model Number ___________________________________

Your Fireplaces Serial Number ___________________________________

The Date On Which Your Fireplace Was Installed _____________________

The Type of Gas Your Fireplace Uses ______________________________

Your Dealers Name ____________________________________________

NOTES:____________________________________________________________

____________________________________________________________________________________

Table of

Contents

Safety and Warning Information ...................... 2

Consumer Reference Information .................. 3

Section 1: Preliminaries ................................... 5

About Your Warranty ........................................... 5

Approval Listings and Codes .............................. 5

The Gas Control Systems .................................. 5

Section 2: Using Your Fireplace ..................... 6

General Operating Guidelines ............................. 6

Step 1 Viewing the gas controls ....................... 6

Step 2 Identifying the type of ignition system .... 6

Step 3 Checking for gas leaks .......................... 7

Step 4 Checking for obstructions blocking

vent termination or front grilles .............. 8

Step 5 Checking surrounding household

objects and building materials ............... 8

Step 6 Purging air from the gas supply lines .... 8

Step 7 Preparing to light your fireplace ............. 9

Step 8 Lighting your fireplace ......................... 10

Section 3: Maintaining and Servicing

Your Fireplace ................................... 15

Fireplace Maintenance ...................................... 15

Glass Assembly Care and Installation .............. 17

Section 4: Troubleshooting ........................... 21

Standing Pilot Troubleshooting .......................... 21

DSI Troubleshooting .......................................... 24

IPI Troubleshooting ............................................ 25

Section 5: Your Fireplaces Wiring ................ 27

If Your Fireplace Has Standing Pilot Ignition ...... 27

If Your Fireplace Has Direct Spark Ignition ........ 28

If Your Fireplace Has Intermittent Pilot Ignition .. 29

Fan Wiring Diagram .......................................... 30

Section 6: Replacement Parts

and Accessories ........................... 30

Preliminaries

About Your Warranty

Failure to follow all of these instructions will void your Warranty and may

present a fire hazard. Therefore, please be sure to read and carefully follow all

of the instructions contained in this guide. Any component that is found to be

faulty must be replaced with an approved component. Tampering with the

fireplace components is DANGEROUS and voids all warranties.

The Heat-N-Glo Warranty will be voided by, and Heat-N-Glo disclaims any

responsibility for, the following actions:

 Installation of any damaged fireplace or vent system component.

 Modification of the fireplace or direct vent system.

 Installation other than as instructed by Heat-N-Glo.

 Improper positioning of the gas logs or the glass door.

 Installation and/or use of any component part not manufactured and approved

by Heat-N-Glo, not withstanding any independent testing laboratory or other

party approval of such component part or accessory.

Approval Listings and Codes

Appliance Certification

The Heat-N-Glo gas fireplaces discussed in this Owners Guide have been tested to

certification standards and listed by the applicable laboratories. See the Installers

Guide and Rating Plate for your fireplace.

Installation Codes

The installation must conform with local codes or, in the absence of local codes,

with the National Fuel Gas Code ANSI Z223.1 (in the United States) or CAN/CGA-

B149 Installation Codes (in Canada). The appliance, when installed, must be

electrically grounded in accordance with local codes or, in the absence of local

codes with the National Electric Code ANSI/NFPA 70 (in the United States) or the

Canadian Electric Code CSA C22.1(in Canada).

The Gas Control Systems

WARNING: THIS UNIT IS NOT FOR USE WITH SOLID FUEL.

Three types of gas control systems are used with these models: Standing Pilot

Ignition, Direct Spark Ignition and Intermittent Pilot Ignition.

Standing Pilot Ignition System

This system includes millivolt control valve, standing pilot, thermopile/thermo-

couple flame sensor, and piezo ignitor.

WARNING: 110-120 VAC MUST NEVER BE CONNECTED TO A

CONTROL VALVE IN A MILLIVOLT SYSTEM.

Direct Spark Ignition (DSI) System

This system includes a 110V control valve, electronic module and spark ignitor/

flame sensor.

Intermittent Pilot Ignition (IPI) System

This system includes a 3V transformer, 3V electronic module, 3V control valve,

intermittent sparking pilot, and battery back-up.

WARNING: CONTINUOUS 110-120 VAC SERVICE MUST BE WIRED

DIRECTLY TO THE FIREPLACE JUNCTION BOX IN AN IPI OR DSI

SYSTEM.

General

Operating

Guidelines

Read these operating instructions very carefully

before lighting your fireplace. Be sure to review all of

the safety warnings and cautions in the Safety and

Warning Information section at the beginning of this

Owners Guide.

Step 1 Viewing the

gas controls of your

fireplace

To view the gas controls

of your fireplace:

1. Open the lower grille

or remove the trim

doors as shown.

2. The area inside is

called the controls

compartment.

Figure 1. The Controls Compartment

Step 2

Identifying the type

of ignition system

Here's how to identify a

Standing Pilot Ignition

system.

 If your fireplace's gas

controls have a red

push button piezo

ignitor, you have a

Standing Pilot Ignition

system.

Figure 2. Standing Pilot Ignition

Here's how to identify a

Direct Spark Ignition

(DSI) system:

 If your fireplace's gas

controls do not have a

push button, you have

a Direct Spark Ignition

(DSI) system.

Figure 3. Direct Spark Ignition

Using Your

Fireplace

DSI

CONTROL

VALVE

PIEZO IGNITOR

STANDING PILOT

CONTROL VALVE

CONTROLS

COMPARTMENT

Step 3 Checking

for gas leaks

Before lighting your fireplace, read the warning below

and double-check your unit for possible gas leaks. If

you are unsure, turn off the gas to your fireplace, and

call a service technician or your gas utility. Do not use

a flame to check for gas leaks.

LPG (PROPANE) GAS WARNING

The following WARNING applies to installations using

LP (Propane) gas.

WARNING: TO AVOID POSSIBLE INJURY, FIRE, AND EXPLOSION,

PLEASE READ AND FOLLOW ALL INSTRUCTIONS ON THIS

APPLIANCE BEFORE LIGHTING THE PILOT. THIS APPLIANCE USES

LP (PROPANE) GAS, WHICH IS HEAVIER THAN AIR AND WILL

REMAIN AT FLOOR LEVEL IF THERE IS A LEAK.

BEFORE LIGHTING, SMELL AT FLOOR LEVEL AND/OR USE OTHER

MEANS (SUCH AS USING A SOAP SOLUTION ON ALL PIPING AND

CONNECTIONS, USING A GAS DETECTOR, ETC.) TO CHECK FOR

GAS LEAKS.

NOTE: LP (PROPANE) GAS CAN BECOME ODORLESS AND CANNOT

ALWAYS BE DETECTED BY SMELL. IF YOU SMELL GAS, DETECT A

GAS LEAK, OR SUSPECT THAT A GAS LEAK EXISTS, FOLLOW THE

RULES SHOWN BELOW:

1. Evacuate all people from your building.

2. DO NOT light matches.

DO NOT turn electric lights or switches on or off in the area.

DO NOT use an electric fan to remove gas from the area.

DO NOT use a telephone inside the building.

3. Shut off the gas at the LP tank outside of your building.

4. Telephone the gas company and the fire department. Ask for

instructions. Before hanging up, give your name, address, and

telephone number. DO NOT go back into your building.

If your LP tank runs out of fuel, turn off the gas at the appliance. After

the LP gas tank is refilled, the appliance must be re-lit according to the

manufacturers instructions. If the gas control has been exposed to

WATER in any way, DO NOT try to use it. It must be replaced. DO NOT

attempt to repair the gas control or the appliance.

Figure 4. Intermittent Pilot Ignition

Here's how to identify an

Intermittent Pilot Ignition

(IPI) system:

 If your fireplace's gas

controls resemble Figure

4 with green and orange

color-coded electrical

leads (2 contact points)

you have an Intermittent

Pilot Ignition (IPI) system.

IPI CONTROL VALVE

Heres where to check for obstructions:

1. At vent termination.

2. At front grilles.

Figure 5. Vent Termination and Front Grilles

Step 6 Purging air

from the gas supply

lines

If the gas valve has been in the OFF position, a small

amount of air will be in the gas supply lines. When first

lighting your fireplace, it will take a few minutes for the

lines to purge themselves of this air. Once the purging

is complete, your fireplace will light and will operate

normally.

Subsequent lightings of your fireplace will not require

this purging of air from the gas supply lines, unless

the gas valve has been turned to the OFF position,

in which case the air would have to be purged from

the gas supply lines.

Before lighting your fireplace, double-check your unit

for possible obstructions that could be blocking the

vent termination or the front grilles of your fireplace.

Before lighting the fireplace, double-check that

furniture and other combustible household objects are

NOT located within 36 inches of the fireplace front.

Step 4 Checking for

obstructions blocking

vent termination or

front grilles

DIRECT VENT

TERMINATION

FRONT GRILLES

B-TYPE

VENT

TERMINATION

Step 5 Checking

surrounding house-

hold objects and

building materials

The building materials placed within 18 inches of the

TOP and FRONT of the fireplace (such as walls and

mantels) must be able to withstand temperatures of

1170F plus room temperature.

WARNING: Odors and damage to sur-

rounding building materials may become

noticeable if installation materials are not suit-

able for temperatures immediately surround-

ing the fireplace.

WARNING: Children and adults should be

alerted to the hazards of high surface

temperature and should stay away to avoid

burns or clothing ignition. Young children

should be carefully supervised when they are

in the same room as the appliance.

STANDING PILOT IGNITION

A. This appliance (standing pilot version) has

a pilot that must be lighted by hand. When

lighting the pilot, follow these instructions

exactly.

B. BEFORE LIGHTING smell all around the

appliance area for gas. Be sure to smell

next to the floor because some gas is heavi-

er than air and will settle to the floor.

WHAT TO DO IF YOU SMELL GAS

 Do not try to light any appliance.

 Do not touch any electric switch; do not use

any phone in your building.

 Immediately call your gas supplier from a

DSI IGNITION

A. This appliance (DSI version) does not have

a pilot. It is equipped with an ignition device

that automatically lights the burner. Do not

try to light the burner by hand.

B. BEFORE OPERATING smell all around the

appliance area for gas. Be sure to smell

next to the floor because some gas is

heavier than air and will settle to the floor.

WHAT TO DO IF YOU SMELL GAS

 Do not try to light any appliance.

 Do not touch any electric switch; do not

Step 7 Preparing to

light your fireplace

Previously, in Step 2, you identified your fireplaces

type of ignition systemeither Standing Pilot Ignition,

Direct Spark Ignition (DSI) or Intermittent Pilot Ignition

(IPI). Shown below are safety instructions specific to

your fireplaces ignition system. Read the instructions

very carefully before lighting your fireplace.

neighbors phone. Follow the gas suppli-

ers instructions.

 If you cannot reach your gas supplier, call

the fire department.

C. Use only your hand to push in or turn the

gas control knob. Never use tools. If the

knob will not push in or turn by hand, dont

try to repair it, call a qualified service tech-

nician. Force or attempted repair may re-

sult in a fire or explosion.

D. Do not use this appliance if any part has

been under water. Immediately call a qual-

ified service technician to inspect the ap-

pliance and to replace any part of the con-

trol system and any gas control which has

been under water.

use any phone in your building.

 Immediately call your gas supplier from a

neighbors phone. Follow the gas

supplier's instructions.

 If you cannot reach your gas supplier, call

the fire department.

C. Do not use this appliance if any part has

been under water. Immediately call a

qualified service technician to inspect the

appliance and to replace any part of the

control system and any gas control which

has been under water.

IPI IGNITION

A. This appliance is equipped with an

intermittent pilot ignition (IPI) device which

automatically lights the burner. Do not try

to light the burner by hand.

B. BEFORE OPERATING smell all around

the appliance area for gas. Be sure to smell

next to the floor because some gas is

heavier than air and will settle to the floor.

WHAT TO DO IF YOU SMELL GAS

 Do not try to light any appliance.

 Do not touch any electric switch; do not

use any phone in your building.

 Immediately call your gas supplier from a

neighbors phone. Follow the gas

supplier's instructions.

 If you cannot reach your gas supplier, call

the fire department.

C. Do not use this appliance if any part has

been under water. Immediately call a

qualified service technician to inspect the

appliance and to replace any part of the

control system and any gas control which

has been under water.

FOR YOUR SAFETY READ BEFORE LIGHTING

WARNING: IF YOU DO NOT FOLLOW THESE INSTRUCTIONS

EXACTLY, A FIRE OR EXPLOSION MAY RESULT CAUSING

PROPERTY DAMAGE, PERSONAL INJURY, OR LOSS OF LIFE.

Step 8 Lighting

your fireplace

Standing Pilot Fireplaces

Be sure to read and follow all safety information

shown on the previous page and elsewhere in this

Owners Guide. And be sure to read and follow all

safety and lighting instructions found in the controls

compartment of your fireplace. A picture of this is

shown in Figure 1.

The drawing below shows the position of the gas

valve control and the pressure regulator knob on

various standing pilot control valve models.

To increase or

decrease the burner

flame height:

Rotate the pressure

regulator knob

clockwise to HI to

increase the flame

height and

counterclockwise to LO

to decrease the flame

height.

To turn the burner

flame on or off:

Use the fireplace

ON/OFF rocker switch,

wall switch, or remote

control kit.

For Optimum

Efficiency:

Turn the control valve to

OFF when the

appliance is not in

operation.

Figure 6. Gas Valve Control and Pressure

Regulator Knob

CAUTION DURING THE INITIAL PURGING AND SUBSE-

QUENT LIGHTINGS OF YOUR FIREPLACE, NEV-

ER ALLOW THE GAS VALVE CONTROL KNOB TO

REMAIN DEPRESSED IN THE PILOT POSITION

WITHOUT PUSHING THE RED IGNITOR BUTTON

AT LEAST ONCE EVERY SECOND.

STANDING PILOT CONTROL VALVES

VALVE CONTROL KNOB

VALVE

CONTROL

KNOB

PRESSURE

REGULATOR KNOB

STANDARD VALVE VARIABLE VALVE

VALVE CONTROL KNOB

PRESSURE

REGULATOR

KNOB

When you light your fireplace, you may notice:

 This gas appliance produces heat which does have an associated odor or

smell. If you feel this odor is excessive it may require the initial 3-4 hour

continuous burn on high followed by a second burn up to 12 hours to fully

drive off any odor from paint and lubricants used in the manufacturing pro-

cess. (See Cleaning Glass Assembly section for further information.) Addi-

tionally, for the first few minutes after each lighting, vapor may condense and

fog the glass and flames may be blue. After a few minutes this moisture will

disappear and within 15-30 minutes the flames should become yellow.

 Noise caused by metal expanding and contracting as it heats up and cools

down, similar to the sound produced by a furnace or heating duct. This noise

does not affect the operation or longevity of your fireplace.

Lighting Your Standing Pilot Ignition Fireplace

If you have read and understand all of the safety instructions in this Owners

Guide, youre ready to light your standing pilot ignition fireplace. If you have read

and do not understand them, contact your dealer or qualified service technician

before attempting to light your fireplace. Be sure to follow these lighting

instructions exactly.

1. Open the lower grille.

2. Set ON/OFF switch to OFF.

1. STOP! Read the safety information on page 9 first!

2. To access controls, open the lower grille.

3. Turn the gas control valve knob to the OFF

position. To do this, you must turn the knob

clockwise to the PILOT position, and

then press in and continue turning clockwise

to the OFF position.

GAS CONTROL VALVE MODELS

NOTE: Knob cannot be turned from PILOT to OFF

unless knob is pushed in slightly. Do not force.

4. WAIT AT LEAST FIVE (5) MINUTES TO CLEAR

OUT ANY GAS. If you have unsuccessfully tried to

light the fireplace, wait longer, especially if you are

using LP gas. Then smell for gas, including near

the floor. If you then smell gas, STOP! Follow "B"

in the safety information on page 6. If you don't

smell gas, go to the next step.

5. The pilot should not require accessing for lighting

purposes. The pilot is located inside the combustion

chamber. If it is necessary to access the pilot,

remove the trim door and glass door.

LIGHTING INSTRUCTIONS

STANDING PILOT CONTROLS

TO TURN OFF GAS APPLIANCE

THERMOCOUPLE THERMOPILE

6. To put the control in the PILOT position, turn the

control knob counter-clockwise to the

PILOT position.

7. To light the pilot press the control knob and then

press the red piezo button once every second.

The piezo makes a clicking sound. It may be

necessary to repeat this step. If the pilot does

not light after 10 seconds, go back to step 3. The

control knob should be held down for a MINUTE

after pilot ignition.

 If the control knob does not pop out when

released, STOP! Shut off the gas supply to the

fireplace control valve, and IMMEDIATELY call

your service technician or gas supplier.

 If the pilot will not stay lit after two tries, turn the

control knob to the OFF position and call your

service technician or gas supplier.

8. After the pilot has been lit, the burner can be

turned on by turning the knob counter-clockwise

to the ON position.

9. Set the ON/OFF switch to the ON position.

10. Close the lower grille.

PILOT

3. Turn the valve control knob clockwise to the Pilot

position, then depress knob and continue turning to OFF position.

4. Close the lower grille.

Direct Spark Ignition (DSI) Fireplaces

Be sure to read and follow all safety information

found on page 9 and elsewhere in this Owners

Guide. And be sure to read and follow all safety and

lighting instructions found on the labels in the

controls compartment of your fireplace. A picture of

this is shown in Figure 1 .

The drawing below shows you the position of the

control valve. It also shows where to turn the

fireplace burner flame on and off.

During the heating

season:

Turn the fireplace ON/

OFF rocker switch to the

ON position. This causes

the ignitor to spark and

light the burner. Turn the

ON/OFF rocker switch to

the OFF position and the

burner will extinguish.

During the off season:

When the heating season

is over, turn the ON/OFF

switch to the OFF

position. The system will

be shut down.

To turn the burner

flame on or off:

Use the fireplace ON/OFF

rocker switch, wall switch,

or remote control kit.

Figure 7. The DSI Control Valve and On/Off

Rocker Switch

Lighting Your Direct Spark Ignition Fireplace

If you have read and understand all of the safety

instructions in this Owners Guide, youre ready to

light your direct spark ignition fireplace. If you have

read and do not understand them, contact your

dealer or qualified service technician before

attempting to light your fireplace. Be sure to follow

these lighting instructions exactly.

DSI CONTROL VALVE

ON/OFF

ROCKER

SWITCH

When you light your fireplace for the first time, you may notice:

 This gas appliance produces heat which does have an associated odor or

smell. If you feel this odor is excessive it may require the initial 3-4 hour

continuous burn on high followed by a second baurn of up to 12 hours to fully