Heinner HAC-12OWF-BK User manual

AIR CONDITIONER OBSIDIAN WIFI
Model: HAC-12OWF-BK /
HAC-12OWF-GD /
HAC-09OWF-BK
Air conditioner
Capacity: 9000 BTU / 12000BTU
Color: black / gold
www.heinner.ro

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Thank you for purchasing this product!
I. INTRODUCTION
Before using the appliance, please read carefully this instruction manual and keep it for future
reference.
This instruction manual is designed to provide you with all required instructions related to
the installation, use and maintenance of the appliance.
In order to operate the unit correctly and safety, please read this instruction manual carefully
before installation andusage.
II. CONTENT OF YOUR PACKAGE
 Air conditioner
 Remote controller
 User manual
 Warranty Card
 WIFI Kit

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CAUTION: Risk of fire / flammable materials (For R32/R290 units only)
WARNING: Servicing shall only be performed as recommended by the equipment
manufacturer. Maintenance and repair requiring the assistance of other skilled
personnel shall be carried out under the supervision of the person competent in the
use of flammable refrigerants. For more details, please refer to the “Information on
servicing on Installation manual. (This is only required for the unit adopts R32/R290
refrigerant).
Explanation of symbols displayed on the indoor unit or outdoor unit
WARNING
This symbol shows that this appliance used a flammable
refrigerant. If the refrigerant is leaked and exposed to an
external ignition source, there is a risk of fire.
CAUTION
This symbol shows that the operation manual should be read
carefully.
CAUTION
This symbol shows that a service personnel should be handling
this equipment with reference to the installation manual.
CAUTION
CAUTION
This symbol shows that information is available such as the
operating manual or installation manual.

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When using this air conditioner in the European countries, please read the following
information:
1. This appliance can be used by children aged from 8 years and above and persons
with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge if they have been given supervision or instruction concerning use of the
appliance in a safe way and understand the hazards involved. Children shall not play
with the appliance. Cleaning and user maintenance shall not be made by children
without supervision.
DISPOSAL: Do not dispose of this product as unsorted municipal waste. Collection of
such waste separately for special treatment is necessary.
It is prohibited to dispose of this appliance in domestic household waste. For disposal,
there are several possibilities:
A) The municipality has established collection systems, where electronic waste can be
disposed of at least free of charge to the user.
B) When buying a new product, the retailer will take back the old product at least free
of charge.
C) The manufacturer will take back the old appliance for disposal at least free of charge
to the user.
D) As old products contain valuable resources, they can be sold to scrap metal dealers.
Wild disposal of waste in forests and landscapes endangers your health when
hazardous substances leak into the ground-water and find their way into the food chain.
To prevent injury to the user or other people and property damage, the following
instructions must be followed. Incorrect operation due to ignoring of instructions may
cause harm or damage.
The seriousness is classified by the following indications.
WARNING
This symbol indicates the possibility of death or serious injury.
CAUTION
This symbol indicates the possibility of injury or damage to property.
Meanings of symbols used in this manual are as shown below
Strictly prohibited.
Be sure to follow the instructions.
III. SAFETY MEASURES

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1. Do not extend the cable and never use multiple plugs. A poor electrical
connection, poor insulation or voltage which is higher than permitted can cause fire.
2. Do not expose your body directly to the cool air for prolonged period.
3. Never poke fingers, sticks or other objects in the air inlet and outlet vents.
4. Never attempt to repair, relocate, modify the air conditioner yourself. Always
contact your service partner if itrequires.
5. Never pull the plug out by pulling on the cable. Hold the plug firmly and pull it out
of the plug socket, otherwise there is a risk of damaging the cable.
6. Do not operate your air conditioner in a wet room such as a bathroom or laundry
room.
7. Never actuate any switches with a wet hand. It may cause an electricshock.
8. Never use the device for any other purpose than the intended use. Never place
food, precision instruments, plants, animals, paint, etc. on the unit.
9. Do not expose plants or animals directly to the air flow.
10. Never clean the air conditioner with water.
11. Never use combustible cleaning agents as these could cause a fire or
deformation.
12. Never place any burning objects close to the device if they could be directly
affected by the emittedair.
13. Never step onto the outdoor unit and never place anything on it.
14. Never use an unsteady or rusty base.
15. Never install the air conditioner in places where combustible gas can be emitted.
Emmitted gas may collect and cause anexplosion.
16. Never allow the air conditioner to run for too long with the doors or windows
open, or if the humidity is very high.
17. Remove all dirt from the power plug and plug it firmly. Soiled plugs can cause fire
or an electric shock.
18. In the event of any abnormalities such as smell of burning, immediately switch
off the device and pull the plug. Contact your service partner.
19. Always switch off the device and pull the plug before you start to clean it.
20. Use specified power cord.
21. Contact the authorized installer for installation of this unit.
22. Contact an authorized service technician for repair or maintenance of this unit.
23. This appliance is not intended for use by persons(including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning use of
the appliance by a person responsible for theirsafety.
24. Children should be supervised to ensure that they do not play with the air
conditioner.

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25. If the air conditioner is to be used in conjunction with other heaters, the air should
be refreshed periodically, otherwise there is a risk of lack of oxygen.
26. Always pull out the power plug if the unit is not going to be used for any lengthy
period of time. Collections of dust can causefire.
27. Always switch off the air conditioner and pull out the power plug during a storm.
Electrical parts may get damaged.
28. Check that the drainage line is correctly connected. If not, water will escape.
29. Check that the condensation water can run off unhindered. It may cause water
damage if the condensation water cannot run off properly.
30. The air conditioner must be earthed in accordance with the local codes.
31. For electrical safety purposes we recommend that you install an earth leakage
circuit-breaker.
32. If the power cord is damaged, it must be replaced by the manufacturer, its service
agent or similarly qualified persons in order to avoid a hazard.

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DISPLAY CODE MEANINGS
ON –for 3 seconds when:
•TIMER ON is set
•SWING, TURBO, or SILENCE features are turned on
OF –for 3 seconds when:
•TIMER OFF is set
•SWING, TURBO, or SILENCE features are turned off
cF - when anti-cold air feature is turned on
dF –when defrosting
FP –when freeze protection is turned on
-when WIFI Control feature is activated
-when ECO function is activated
In Fan mode, the unit will display the room temperature.
When room light is turned off, the display window will slowly darken after 5 seconds, and
the buzzer turn on. It will be back to normal after the light is turned on.
In other modes, the unit will display your temperature setting.
IV. DESCRIPTION

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ILLUSTRATIONS IN THIS MANUAL ARE FOR EXPLANATORY PURPOSES. THE ACTUAL SHAPE
OF YOUR INDOOR UNIT MAY BE SLIGHTLY DIFFERENT. THE ACTUAL SHAPE SHALL PREVAIL.
ACHIEVING OPTIMAL PERFORMANCE
Optimal performance for the COOL, HEAT, and DRY modes can be achieved in the
following temperature ranges. When your air conditioner is used outside of these
ranges, certain safety protection features will activate and cause the unit to perform
less than optimally.
INVERTER SPLIT TYPE
To further optimize the performance of your unit, do thefollowing:
•Keep doors and windowsclosed.
•Limit energy usage by using TIMER ON and TIMER OFFfunctions.
•Do not block air inlets or outlets.
•Regularly inspect and clean air -lters.
For a detailed explanation of each function, refer to the Remote Control Manual.

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• Auto-Restart
If the unit loses power, it will automatically restart with the prior settings once power
has been restored.
• Intelligent Light Detection
When room light is turned off, the display window and V-shape light area will slowly
darken after 5 seconds, and the buzzer turn Off. It will be back to normal after the
light is turned on.
NOTE: When room light is bright, the display window and V-shape area remains on.
When the room light is dark, you can press the LED button on the remote controller
to turn on/of the display window.
• Wi-Fi Control
Wi-Fi control allows you to control your air conditioner using your mobile phone and
a Wi-Fi connection.
•Louver Angle Memory
When turning on your unit, the louver will automatically resume its former angle.
• Refrigerant Leakage Detection
The indoor unit will automatically display “EC” when it detects refrigerant leakage.
• Smart Air Manager (Forest Wind)
When the unit is under COOL or AUTO mode, press the SWING button on the remote
controller, it will blow out very comfortable & quiet wind, which brings you feeling of
nature.
For a detailed explanation of your unit’s advanced functionality (such as TURBO mode,
Follow me, SILENT, 8°C Heating and its self-cleaning functions), refer to the Remote
Control Manual.
• Setting Angle Of Air Flow
Setting vertical angle of air flow
While the unit is on, use the SWING /DIRECT button to set the direction (vertical
angle) of airflow.
1. Press the SWING /DIRECT button once to activate the louver. Each time you press
the button, it will adjust the louver by 6°.
Press the button until the direction you prefer is reached.
2. To make the louver swing up and down continuously, press and hold the
SWING/DIRECT button for 3 seconds. Press it again to stop the automatic function.
V. FUNCTIONS

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Setting horizontal angle of air flow
The horizontal angle of the airflow must be set manually. Grip the deflector rod and
manually adjust it to your preferred direction.
For some units, the horizontal angle of the airflow can be set by remote control. please
refer to the Remote Control Manual.
•Note on louver angles
When using COOL or DRY mode, do not set louver at too vertical an angle for long
periods of time. This can cause water to condense on the louver blade, which will drop
on your floor or furnishings.
When using COOL or HEAT mode, setting the louver at too vertical an angle can reduce
the performance of the unit due to restricted air flow.
Do not move louver by hand. This will cause the louver to become out of sync. If this
occurs, turn off the unit and unplug it for a few seconds, then restart the unit. This will
reset the louver.
CAUTION
Do not put your fingers in or near the blower and suction side of the unit. The high-
speed fan inside the unit may cause injury.

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• Sleep Operation
The SLEEP function is used to decrease energy use while you sleep (and don’t need
the same temperature settings to stay comfortable). This function can only be
activated via remotecontrol.
Press the SLEEP button when you are ready to go to sleep. When in COOL mode, the
unit will increase the temperature by 1°C (2°F) after 1 hour, and will increase an
additional 1°C (2°F) after another hour. When in HEAT mode, the unit will decrease
the temperature by 1°C (2°F) after 1 hour, and will decrease an additional 1°C (2°F)
after another hour.
It will hold the new temperature for 7 hours, then the unit will turn off automatically.
Note: The SLEEP function is not available in FAN or DRY mode.

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How to operate your unit without the remote control
In the event that your remote control fails to work, your unit can be operated
manually with the MANUAL CONTROL button located on the indoor unit. Note that
manual operation is not a long-term solution, and that operating the unit with your
remote control is strongly recommended.
BEFORE MANUAL OPERATION
Unit must be turned Off before manual operation.
To operate your unit manually:
1. Press the button on both side of the indoor unit to loosen the panel, then lift the
front panel up, use the automatic telescopic rod to prop up the panel.
2. Locate the MANUAL CONTROL button on the right-hand side of the unit. Press the
recessed button with your finger or the tip of a ballpoint pen.
3. Press the MANUAL CONTROL button one time to activate FORCED AUTO mode.
4 . Press the MANUAL CONTROL again to activate FORCED COOLING mode.
5. Press the MANUAL CONTROL button a third time to turn the unit off.
6 . Hold the panel by hand, and press the middle position of the automatic telescopic
rod to close the front panel.
CAUTION
The manual button is intended for testing purposes and emergency operation only.
Please do not use this function unless the remote is lost and it is absolutely necessary.
To restore regular operation, use the remote control to activate the unit.
VI. USING INSTRUCTIONS (WITHOUT REMOTE CONTROLLER)

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BEFORE CLEANING
ALWAYS TURN OFF YOUR AIR CONDITIONER SYSTEM AND DISCONNECT
ITS POWER SUPPLY BEFORE CLEANING OR MAINTENANCE.
NOTE: Power supply must be disconnected before cleaning the indoor
unit.
CAUTION!
Only use a soft, dry cloth to wipe the unit clean. If the unit is especially
dirty, you can use a cloth soaked in warm water to wipe it clean.
•Do not use chemicals or chemically treated cloths to clean theunit
•Do not use benzene, paint thinner, polishing powder or other solvents
to clean the unit. They can cause the plastic surface to crack or deform.
•Do not use water hotter than 40°C (104°F) to clean the front panel.
This can cause the panel to deform or become discolored.
Cleaning the air filter
A clogged air conditioner can reduce the cooling efficiency of your unit,
and can also be bad for your health. Make sure to clean the filter once
every two weeks.
1. Press the button on both side of the indoor unit to loosen the panel,
then lift the front panel up, use the suspension bar to prop up the
panel.
2. Grip the tab on the end of the filter, push itup slightly, then pull it a
little towards yourself.
3. Now pull down to extract the filter.
4. If your -lter has a small air freshening filter, unclip it from the larger
filter. Clean this air freshening -lter with a hand-held vacuum.
5. Clean the large air -lter with warm, soapy water. Be sure to use a
mild detergent.
6. Rinse the -lter with fresh water, then shake off excess water.
7. Dry it in a cool, dry place, and refrain from exposing it to direct
sunlight.
8. When dry, re-clip the air freshening filter to the larger filter, then
slide it back into the indoor unit.
9. Close the front panel of the indoor unit.
NOTE: After cleaning, re-connect the power the front panel will reset
its position.
VII. CLEANING AND MAINTENANCE

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CAUTION!
•Do not touch air freshening filter for at least 10 minutes after turning off the unit.
•Before changing the filter or cleaning, turn off the unit and disconnect its power
supply.
•When removing filter, do not touch metal parts in the unit. The sharp metal edges
can cut you.
•Do not use water to clean the inside of the indoor unit. This can destroy insulation
and cause electrical shock.
•Do not expose filter to direct sunlight when drying. This can shrink the filter.
Air Filter Reminders (Optional)
Air Filter Cleaning Reminder
After 240 hours of use, the display window on the indoor unit will flash “CL.” This is
a reminder to clean your filter. After 15 seconds, the unit will revert to its previous
display.
To reset the reminder, press the LED button on your remote control 4 times, or press
the MANUAL CONTROL button 3 times. If you don’t reset the reminder, the “CL”
indicator will flash again when you restart the unit.
Air Filter Replacement Reminder
After 2880 hours of use, the display window on the indoor unit will flash “nF.” This is
a reminder to replace your filter. After 15 seconds, the unit will revert to its previous
display.
CAUTION!
•Any maintenance and cleaning of outdoor unit should be performed by an
authorized dealer or licensed service provider.
•Any unit repairs should be performed by authorized dealer or licensed service
provider.
Maintenance –Long Periods of Non-Use
If you plan not to use your air conditioner for an extended period of time, do the
following:

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Maintenance –Pre-Season Inspection
After long periods of non-use, or before periods of frequent use, do the following:

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Symptom
Cause
Unit does not turn
on when pressing
ON/OFF button
The Unit has a 3-minute protection feature that prevents the unit from
overloading. The unit cannot be restarted within three minutes of being turned
off.
The unit changes
from COOL/HEAT
mode to FAN mode
The unit may change its setting to prevent frost from forming on the unit. Once
the temperature increases, the unit will start operating in the previously
selected mode again.
The set temperature has been reached, at which point the unit turns off the
compressor. The unit will continue operating when the temperature fluctuates
again.
The indoor unit
emits white mist
In humid regions, a large temperature difference between the room’s air and
the conditioned air can cause white mist.
Both the indoor and
outdoor units emit
white mist
When the unit restarts in HEAT mode after defrosting, white mist may be
emitted due to moisture generated from the defrosting process.
The indoor unit
makes noises
A rushing air sound may occur when the louver resets its position.
A squeaking sound may occur after running the unit in HEAT mode due to
expansion and contraction of the unit’s plastic parts.
Both the indoor
unit and outdoor
unit make noises
Low hissing sound during operation: This is normal and is caused by refrigerant
gas flowing through both indoor and outdoor units.
Low hissing sound when the system starts, has just stopped running, or is
defrosting: This noise is normal and is caused by the refrigerant gas stopping or
changing direction.
Squeaking sound: Normal expansion and contraction of plastic and metal parts
caused by temperature changes during operation can cause squeaking noises.
The outdoor unit
makes noises
The unit will make different sounds based on its current operating mode.
Dust is emitted from
either the indoor or
outdoor unit
The unit may accumulate dust during extended periods of non-use, which will
be emitted when the unit is turned on.
This can be mitigated by covering the unit during long periods of inactivity.
The unit emits a
bad odor
The unit may absorb odors from the environment (such as furniture, cooking,
cigarettes, etc.) which will be emitted during operations.
The unit’s filters have become moldy and should be cleaned.
VIII. TROUBLESHOOTING
SAFETY PRECAUTIONS
If ANY of the following conditions occurs, turn off your unit immediately!
•The power cord is damaged or abnormallywarm
•You smell a burning odor
•The unit emits loud or abnormal sounds
•A power fuse blows or the circuit breaker frequentlytrips
•Water or other objects fall into or out of the unit
DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AUTHORIZED SERVICE PROVIDER
IMMEDIATELY!

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The fan of the
outdoor unit does not
operate
During operation, the fan speed is controlled to optimize product operation.
Operation is erratic,
unpredictable, or unit
is unresponsive
Interference from cell phone towers and remote boosters may cause the unit
to malfunction.
In this case, try the following:
•Disconnect the power, then reconnect.
•Press ON/OFF button on remote control to restart operation.
PROBLEM
POSSIBLE CAUSES
SOLUTION
Poor cooling
performance
Temperature setting may be higher
than ambient room temperature
Lower the temperature setting
The heat exchanger on the indoor or
outdoor unit is dirty
Clean the affected heat exchanger
The air filter is dirty
Remove the filter and clean it according
to instructions
The air inlet or outlet of either unit is
blocked
Turn the unit off, remove the obstruction
and turn it back on
Doors and windows are open
Make sure that all doors and windows
are closed while operating the unit
Excessive heat is generated
by sunlight
Close windows and curtains during
periods of high heat or bright sunshine
Too many sources of heat in the
room (people, computers,
electronics, etc.)
Reduce amount of heat sources
Low refrigerant due to leak or long-
term use
Check for leaks, re-seal if necessary and
top off refrigerant
SILENCE function is activated
SILENCE function can lower product
performance by reducing operating
frequency. Turn off SILENCE function.
The unit is not
working
Power failure
Wait for the power to be restored
The power is turned off
Turn on the power
The fuse is burned out
Replace the fuse
Remote control batteries are dead
Replace batteries
The Unit’s 3-minute protection
has been activated
Wait three minutes after restarting the
unit
Timer is activated
Turn timer off
The unit starts and
stops frequently
There’s too much or too little
refrigerant in the system
Check for leaks and recharge the system
with refrigerant.
Incompressible gas or moisture has
entered the system.
Evacuate and recharge the system with
refrigerant
The compressor is broken
Replace the compressor
The voltage is too high or too low
Install a manostat to regulate the voltage
Poor heating
The outdoor temperature is lower
than 7°C (44.5°F)
Use auxiliary heating device

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performance
Cold air is entering through doors
and windows
Make sure that all doors and windows
are closed during use
Low refrigerant due to leak or long-
term use
Check for leaks, re-seal if necessary and
top off refrigerant
Indicator lamps
continue flashing
The unit may stop operation or continue to run safely. If the indicator lamps
continue to flash or error codes appear, wait for about 10 minutes. The problem
may resolve itself.
If not, disconnect the power, then connect it again. Turn the unit on.
If the problem persists, disconnect the power and contact your nearest customer
service center.
Error code appears
in the window
display of indoor
unit:
• E0, E1, E2…
• P1, P2, P3…
• F1, F2, F3…
NOTE: If your problem persists after performing the checks and diagnostics above, turn off
your unit immediately and contact an authorized service center.
CAUTION
In the case of ANY of the following, turn off the unit immediately!
-- Power cord is damaged or abnormallywarm.
-- Burning odous are smelled.
-- Loud or abnormal sounds are heard.
-- A power fuse blows or a circuit breaker trips frequently.
-- Water or other objects fall into or out of the unit.
DO NOT ATTEMPT TO CORRECT THESE ITEMSYOURSELF!
CONTACT AN AUTHORIZED SERVICE PROVIDER!

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Model
HAC-12OWF-BK
HAC-12OWF-GD
HAC-09OWF-BK
Power
1208-1340 W
1208/1340 W
712-771 W
Voltage
220-240V, 50Hz
220-240V, 50Hz
220-240V, 50Hz
Cooling capacity
12000 BTU
12000 BTU
9000BTU
Noise level
50/63 dB
50/63 dB
50/63 dB
Color
black
gold
black
IX. TECHNICAL DATA
Environment friendly disposal
You can help protect the environment!
Please remember to respect the local regulations: hand in the non-working electrical equipment’s to
an appropriate waste disposal center.
HEINNER is a registered trademark of Network One Distribution SRL. Other brands and
product names are trademarks or registered trademarks of their respective holders.
No part of the specifications may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from NETWORK
ONE DISTRIBUTION.
Copyright © 2013 Network One Distribution. All rights reserved.
www.heinner.com,http://www.nod.ro
This product is in conformity with norms and standards of European Community.
Importer: Network One Distribution
Marcel Iancu Street, 3-5, Bucharest, Romania
Tel: [phone], www.heinner.com , www.nod.ro

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APARAT DE AER CONDIȚIONAT OBSIDIAN WIFI
Model: HAC-12OWF-BK / HAC-12OWF-GD /
HAC-09OWF-BK
Aparat de aercondiționat
Capacitate: 9000 BTU / 12000BTU
Culoare: negru / auriu
www.heinner.ro