Heinner HAC-CR09WHN User manual

AIR CONDITIONER
Model: HAC-CR09WHN / HAC-09CRKIT
HAC-CR12WHN /
HAC-12CRKIT / HAC-CR12WIFI
HAC-CR18WHN/ HAC-CR18WIFI
HAC-CR24WHN / HAC-CR24WIFI
www.heinner.com
Air conditioner
Capacity: 9000 / 12000 / 18000 / 24000 BTU
Color: white

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Thank you for chosing this product!
Please read this instruction manual carefully before using it and kee it for later information
This manual is conceived for ofering you all of the necessary info regarding instalation, using
and maintenance of the machine. For a correctly and safely use of the machine, please, read
this manual before instalation and using.
I. INTRODUCTION
II. PACKAGE CONTENTS
Air conditioner
Instruction Manual
Warranty card
Remote controller manual
Installation kit (HAC-09CRKIT, HAC-12CRKIT)
WIFI kit (HAC-CR12WIFI, HAC-CR18WIFI, HAC-CR24WIFI)

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III. SAFETY PRECAUTIONS
CAUTION: Risk of fire / flammable materials (For R32/R290 units only)
WARNING: Servicing shall only be performed as recommended by the equipment
manufacturer. Maintenance and repair requiring the assistance of other skilled personnel
shall be carried out under the supervision of the person competent in the use of
flammable refrigerants. For more details, please refer to the “Information on servicing on
Installation manual. (This is only required for the unit adopts R32/R290 refrigerant).
Incorrect installation due to ignoring instructions can cause serious damage or injury.
The seriousness of potential damage or injuries is classified as either a WARNING or
CAUTION.
This symbol indicates that ignoring instructions may cause death or serious injury.
This symbol indicates that ignoring instructions may cause moderate injury to your
person, or damage to your appliance or other property.
WARNING
This appliance can be used by children aged from 8 years and above and persons with
reduced physical, sensory or mental capabilities or lack of experience and knowledge if
they have been given supervision or instruction concerning use of the appliance in a safe
way and understand the hazards involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by children without supervision.
INSTALLATION WARNINGS
• Ask an authorized dealer to install this air conditioner. Inappropriate installation may
cause water leakage, electric shock, or fire.
• All repairs, maintenance and relocation of this unit must be performed by an
authorized service technician. Inappropriate repairs can lead to serious injury or product
failure.

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Explanation of symbols displayed on the indoor unit or outdoor unit
WARNING
This symbol shows that this appliance used a flammable
refrigerant. If the refrigerant is leaked and exposed to an external
ignition source, there is a risk of fire.
CAUTION
This symbol shows that the operation manual should be read
carefully.
CAUTION
This symbol shows that a service personnel should be handling
this equipment with reference to the installation manual.
CAUTION
CAUTION
This symbol shows that information is available such as the
operating manual or installation manual.
WARNINGS FOR PRODUCT USE
• If an abnormal situation arises (like a burning smell), immediately turn off the unit and
pull the power plug. Call your dealer for instructions to avoid electric shock, fire or injury.
• Do not insert fingers, rods or other objects into the air inlet or outlet. This may cause
injury, since the fan may be rotating at high speeds.
• Do not use flammable sprays such as hair spray, lacquer or paint near the unit. This
may cause fire or combustion.
• Do not operate the air conditioner in places near or around combustible gases. Emitted
gas may collect around the unit and cause explosion.
• Do not operate the air conditioner in a wet room (e.g., bathroom or laundry room).
This can cause electrical shock and cause the product to deteriorate.
• Do not expose your body directly to cool air for a prolonged period of time.
ELECTRICAL WARNINGS
• Only use the specified power cord. If the power cord is damaged, it must be replaced
by the
manufacturer or certified service agent.
• Keep power plug clean. Remove any dust or grime that accumulates on or around the
plug. Dirty plugs can cause fire or electric shock.
• Do not pull power cord to unplug unit. Hold the plug firmly and pull it from the outlet.
Pulling directly on the cord can damage it, which can lead to fire or electric shock.
• Do not use an extension cord, manually extend the power cord, or connect other
appliances to the same outlet as the air conditioner. Poor electrical connections, poor
insulation, and insufficient voltage can cause fire.

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.
IV. CLEANING AND MAINTENANCE WARNINGS
• Turn off the device and pull the plug before cleaning. Failure to do so can cause electrical
shock.
• Do not clean the air conditioner with excessive amounts of water.
• Do not clean the air conditioner with combustible cleaning agents. Combustible cleaning
agents
can cause fire or deformation.
CAUTION
• If the air conditioner is used together with burners or other heating devices, thoroughly
ventilate the room to avoid oxygen deficiency.
• Turn off the air conditioner and unplug the unit if you are not going to use it for a long
time.
• Turn off and unplug the unit during storms.
• Make sure that water condensation can drain unhindered from the unit.
• Do not operate the air conditioner with wet hands. This may cause electric shock.
• Do not use device for any other purpose than its intended use.
• Do not climb onto or place objects on top of the outdoor unit.
• Do not allow the air conditioner to operate for long periods of time with doors or
windows open, or if the humidity is very high.

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Defrost - when defrost feature is activated
Run - when the unit is on
Timer –when timer is set
- when Wireless control feature is activated (some units)
“88” illuminates gradually one by one as E
C-0 - set temperature –E - in one second interval
In other modes, the unit will display your temperature setting.
In Fan mode, the unit will display the room temperature.
When error occurs, it displays error code.
“ON” for 3 seconds when:
TIMER ON –is set
SWING, TURBO or SILENCE features are turned on
“OF” for 3 seconds when:
TIMER OFF is set
SWING, TURBO or SILENCE features are turned off
“cF” when anti-cold air feature is turned on
“dF” when defrosting
“SC” when unit is self-cleaning
“FP” when freeze protection (8° Heating) is turned on
V. UNIT SPECIFICATION AND FEATURES

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VI. ACHIEVING OPTIMAL PERFORMANCE
Optimal performance for the COOL, HEAT, and DRY modes can be achieved in the
following temperature ranges. When your air conditioner is used outside of these
ranges, certain safety protection features will activate and cause the unit to perform less
than optimally.
Inverter Split Type
COOL mode
HEAT mode
DRY mode
Room temperature
17°C - 32°C
(63°F - 90°F)
0°C - 30°C
(32°F - 86°F)
10°C - 32°C
(50°F - 90°F)
Outdoor
temperature
0°C - 50°C
(32°F - 122°F)
-15°C - 30°C
(5°F - 86°F)
0°C - 50°C
(32°F - 122°F)
-15°C - 50°C
(5°F - 122°F)
(For models with
low temp. cooling
systems.)
0°C - 60°C
(32°F - 140°F)
(For special
tropical models)
0°C - 60°C
(32°F - 140°F)
(For special
tropical models)
FOR OUTDOOR UNITS WITH AUXILIARY ELECTRIC HEATER
When outside temperature is below 0°C (32°F), we strongly recommend keeping the
unit plugged in at all time to ensure smooth ongoing performance.
Fixed-speed Type
COOL mode
HEAT mode
DRY mode
Room
Temperature
17°-32°C (63°-90°F)
0°-30°C
(32°-86°F)
10°-32°C
(50°-90°F)
Outdoor
Temperature
18°-43°C (64°-109°F)
-7°-24°C
(19°-75°F)
11°-43°C
(52°-109°F)
-7°-43°C (19°-10 9°F)
(For models with low-temp
cooling systems)
18°-43°C
(64°-109°F)
18°-54°C (64°-12 9°F)
(For special tropical
models)
18°-54°C (64°-12
9°F)
(For special
tropical models)

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To further optimize the performance of your unit, do the following:
• Keep doors and windows closed.
• Limit energy usage by using TIMER ON and TIMER OFF functions.
• Do not block air inlets or outlets.
• Regularly inspect and clean air filters.
For a detailed explanation of each function, refer to the Remote-Control Manual.
Other Features
Auto-Restart
If the unit loses power, it will automatically restart with the prior settings once power
has been restored.
Follow me
Using Follow Me feature, the remote display is actual temperature at its location. The
remote control will send this signal to the air conditioner every 3 minutes interval until
press the Follow Me button again. The air conditioner will cancel the Follow Me feature
automatically if it does not receive the signal during any 7 minutes interval.
Self clean
Active / Disable self clean function. After running in cooling or drying mode, if the user
press “Self Clean” button on remote controller, firstly, indoor unit runs in fan only mode
for a while, then low heat operation and finally runs in fan only again. This function can
keep the inside of indoor unit dry and prevent breeding of mold.
Louver Angle Memory
When turning on your unit, the louver will automatically resume its former angle.
Refrigerant Leakage Detection
The indoor unit will automatically display “EC” The “timer” indicator light turns off and
the “run” indicator light flashes 7 times when the unit detects refrigerant leakage.
For a detailed explanation of your unit’s advanced functionality (such as TURBO mode,
Silence and 8˚heating functions), refer to the Remote Control Manual.

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Setting vertical angle of air flow
While the unit is on, use the SWING/DIRECT button to set the direction (vertical angle)
of airflow.
1. Press the SWING/DIRECT button once to activate the louver. Each time you press
the button, it will adjust the louver by 6°. Press the button until the direction you
prefer is reached.
2. To make the louver swing up and down continuously, press and hold the SWING/
DIRECT button for 3 seconds. Press it again to stop the automatic function.
Setting horizontal angle of air flow
The horizontal angle of the airflow must be set manually. Grip the deflector rod (See
Fig.B) and manually adjust it to your preferred direction.
For some units, the horizontal angle of the airflow can be set by remote control.
Please refer to the Remote Control Manual.
NOTE ON LOUVER ANGLES
When using COOL or DRY mode, do not set louver at too vertical an angle for long
periods of time. This can cause water to condense on the louver blade, which will drop
on your floor or furnishings. (See Fig.A)
When using COOL or HEAT mode, setting the louver at too vertical an angle can reduce
the performance of the unit due to restricted air flow.
Do not move louver by hand. This will cause the louver to become out of sync. If this
occurs, turn off the unit and unplug it for a few seconds, then restart the unit. This will
reset the louver.
Do not put your fingers in or near the blower and suction side of the unit. The
high-speed fan inside the unit may cause injury.
VII. SETTING ANGLE OF AIR FLOW

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Sleep Operation
The SLEEP function is used to decrease energy use while you sleep (and don’t need the
same temperature settings to stay comfortable). This function can only be activated
via remote control. Press the SLEEP button when you are ready to go to sleep. When in
COOL mode, the unit will increase the temperature by 1°C (2°F) after 1
hour, and will increase an additional 1°C (2°F) after another hour. When in HEAT mode,
the unit will decrease the temperature by 1°C (2°F) after 1 hour, and will decrease an
additional 1°C (2°F) after another hour. It will hold the new temperature for 5 hours,
then the unit will turn off automatically.
Note: The SLEEP function is not available in FAN or DRY mode.

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VIII. MANUAL OPERATING (WITHOUT REMOTE)
How to operate your unit without the remote control
In the event that your remote control fails to work, your unit can be operated
manually with the MANUAL CONTROL button located on the indoor unit. Note that
manual operation is not a long-term solution, and that operating the unit with your
remote control is strongly recommended.
BEFORE MANUAL OPERATION
Unit must be turned off before manual operation.
To operate your unit manually:
1 . Open the front panel of the indoor unit.
2 . Locate the MANUAL CONTROL button on the right-hand side of the unit.
3 . Press the MANUAL CONTROL button one time to activate FORCED AUTO mode.
4 . Press the MANUAL CONTROL button again to activate FORCED COOLING mode.
5. Press the MANUAL CONTROL button a third time to turn the unit off.
6 . Close the front panel.
CAUTION
The manual button is intended for testing purposes and emergency operation only.
Please do not use this function unless the remote is lost and it is absolutely necessary.
To restore regular operation, use the remote control to activate the unit.

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Cleaning Your Indoor Unit
BEFORE CLEANING OR MAINTENANCE
ALWAYS TURN OFF YOUR AIR CONDITIONER SYSTEM AND DISCONNECT ITS POWER
SUPPLY BEFORE CLEANING OR MAINTENANCE.
CAUTION
Only use a soft, dry cloth to wipe the unit clean. If the unit is especially dirty, you can
use a cloth soaked in warm water to wipe it clean.
• Do not use chemicals or chemically treated cloths to clean the unit
• Do not use benzene, paint thinner, polishing powder or other solvents to clean the
unit. They can cause the plastic surface to crack or deform.
• Do not use water hotter than 40°C (104°F) to clean the front panel. This can cause
the panel to deform or become discolored.
Cleaning Your Air Filter
A clogged air conditioner can reduce the cooling efficiency of your unit, and can also
be bad for your health. Make sure to clean the filter once every two weeks.
1. Lift the front panel of the indoor unit.
2. First press the tab on the end of filter to loosen the buckle, lift it up, then pull it
towards yourself.
3. Now pull the filter out.
4. If your filter has a small air freshening filter, unclip it from the larger filter. Clean this
air freshening filter with a hand-held vacuum.
5. Clean the large air filter with warm, soapy water. Be sure to use a mild detergent.
6. Rinse the filter with fresh water, then shake off excess water.
7. Dry it in a cool, dry place, and refrain from exposing it to direct sunlight.
8. When dry, re-clip the air freshening filter to the larger filter, then slide it back into
the indoor unit.
9. Close the front panel of the indoor unit.
IX. CARE AND MAINTENANCE

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CAUTION
Do not touch air freshening (Plasma) filter for at least 10 minutes after turning off the
unit. Available to units with plasma filter.
CAUTION
• Before changing the filter or cleaning, turn off the unit and disconnect its power
supply.
• When removing filter, do not touch metal parts in the unit. The sharp metal edges
can cut you.
• Do not use water to clean the inside of the indoor unit. This can destroy insulation
and cause electrical shock.
• Do not expose filter to direct sunlight when drying. This can shrink the filter.
Maintenance –Long Periods of Non-Use
If you plan not to use your air conditioner for an extended period of time, do the
following:

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CAUTION
• Any maintenance and cleaning of outdoor unit should be performed by an
authorized dealer or licensed service provider.
• Any unit repairs should be performed by authorized dealer or licensed service
provider.
Maintenance –Pre-Season Inspection
After long periods of non-use, or before periods of frequent use, do the following:

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X. TROUBLESHOOTING
SAFETY PRECAUTIONS
If ANY of the following conditions occurs, turn off your unit immediately!
• The power cord is damaged or abnormally warm
• You smell a burning odor
• The unit emits loud or abnormal sounds
• A power fuse blows or the circuit breaker frequently trips
• Water or other objects fall into or out of the unit
DO NOT ATTEMPT TO FIX THESE YOURSELF! CONTACT AUTHORIZED SERVICE
PROVIDER
IMMEDIATELY!
Common Issues
The following problems are not a malfunction and in most situations will not require
repairs.
Issue
Possible causes
Unit does not turn
on when pressing
ON/OFF button
The Unit has a 3-minute protection feature that prevents the
unit from overloading. The unit cannot be restarted within
three minutes of being turned off.
The unit changes
from COOL/HEAT
mode to FAN
mode
The unit may change its setting to prevent frost from forming
on the unit. Once the temperature increases, the unit will start
operating in the previously selected mode again.
The set temperature has been reached, at which point the
unit turns off the compressor. The unit will continue operating
when the temperature fluctuates again.
The indoor unit
emits white mist
In humid regions, a large temperature difference between the
room’s air and the conditioned air can cause white mist.
Both the indoor
and outdoor units
emit white mist
When the unit restarts in HEAT mode after defrosting, white
mist may be emitted due to moisture generated from the
defrosting process.
The indoor unit
makes noises
A rushing air sound may occur when the louver resets its
position.
A squeaking sound may occur after running the unit in HEAT
mode due to expansion and contraction of the unit’s plastic
parts.

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Both the indoor
unit and outdoor
unit make noises
Low hissing sound during operation: This is normal and is
caused by refrigerant gas flowing through both indoor and
outdoor units.
Low hissing sound when the system starts, has just stopped
running, or is defrosting: This noise is normal and is caused by
the refrigerant gas stopping or changing direction.
Squeaking sound: Normal expansion and contraction of
plastic and metal parts caused by temperature changes during
operation can cause squeaking noises.
Issue
Possible causes
The outdoor unit
makes noises
The unit will make different sounds based on its current
operating mode.
Dust is emitted
from either the
indoor or outdoor
unit
The unit may accumulate dust during extended periods of
non-use, which will be emitted when the unit is turned on.
This can be mitigated by covering the unit during long periods
of inactivity.
The unit emits a
bad odor
The unit may absorb odors from the environment (such as
furniture, cooking, cigarettes, etc.) which will be emitted
during operations.
The unit’s filters have become moldy and should be cleaned.
The fan of the
outdoor unit does
not operate
During operation, the fan speed is controlled to optimize
product operation.
Operation
is erratic,
unpredictable,
or unit is
unresponsive
Interference from cell phone towers and remote boosters may
cause the unit to malfunction.
In this case, try the following:
• Disconnect the power, then reconnect.
• Press ON/OFF button on remote control to restart operation.
NOTE: If problem persists, contact a local dealer or your nearest customer service
center. Provide them with a detailed description of the unit malfunction as
well as your model number.

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When troubles occur, please check the following points before contacting a repair
company.
Problem
Possible causes
Solution
Poor cooling performance
Temperature setting may
be higher than ambient
room temperature
Lower the temperature
setting
The heat exchanger on
the
indoor or outdoor unit is
dirty
Clean the affected heat
exchanger
The air filter is dirty
Remove the filter and
clean it
according to instructions
The air inlet or outlet of
either unit is blocked
Turn the unit off, remove
the
obstruction and turn it
back on
Doors and windows are
open
Make sure that all doors
and
windows are closed while
operating the unit
Excessive heat is
generated
by sunlight
Close windows and
curtains
during periods of high
heat or
bright sunshine
Too many sources of heat
in the room (people,
computers, electronics,
etc.)
Reduce amount of heat
sources
Low refrigerant due to
leak
or long-term use
Check for leaks, re-seal if
necessary and top off
refrigerant

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Problem
Possible causes
Solution
The unit is not working
Power failure
Wait for the power to be
restored
The power is turned off
Turn on the power
The fuse is burned out
Replace the fuse
Remote control batteries
are dead
Replace batteries
The Unit’s 3-minute
protection
has been activated
Wait three minutes after
restarting the unit
Timer is activated
Turn timer off
Poor heating performance
The outdoor temperature
is extremely low
Use auxiliary heating
device
Cold air is entering
through doors and
windows
Make sure that all doors
and windows are closed
during use
Low refrigerant due to
leak or long-term use
Check for leaks, re-seal
if necessary and top off
refrigerant
Indicator lamps
continue flashing
The unit may stop operation or continue to run safely.
If the indicator lamps continue to flash or error codes
appear, wait for about 10 minutes. The problem may
resolve itself.
If not, disconnect the power, then connect it again.
Turn the unit on.
If the problem persists, disconnect the power and
contact your nearest customer service center.
Error code appears in
the window display
of indoor unit:
•E0, E1, E2…
• P1, P2, P3…
• F1, F2, F3…
NOTE: If your problem persists after performing the checks and diagnostics above,
turn off your unit immediately and contact an authorized service center.

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HAC-CR09WHN
HAC-09CRKIT
HAC-CR12WHN
HAC-12CRKIT/HAC-CR12WIFI
HAC-CR18WIFI
HAC-CR24WIFI
Power
100-1240 W
130-1580 W
140-2360 W
160-2960 W
Voltage
220-240V, 50Hz
220-240V, 50Hz
220-240V, 50Hz
220-240V, 50Hz
Cooling
capacity
9000 BTU
12000 BTU
18000 BTU
24000 BTU
Noise level
53/61dB
53/65dB
55/61dB
59/67dB
Color
White
White
White
White
Environment friendly disposal
You can help protect the environment!
Please remember to respect the local regulations: hand in the non-working electrical equipment’s to
an appropriate waste disposal center.
HEINNER is a registered trademark of Network One Distribution SRL. Other brands and product
names are trademarks or registered trademarks of their respective holders.
No part of the specifications may be reproduced in any form or by any means or used to make any
derivative such as translation, transformation, or adaptation without permission from NETWORK
ONE DISTRIBUTION.
Copyright © 2013 Network One Distibution. All rights reserved.
www.heinner.com, http://www.nod.ro
http://www.heinner.com, http://www.nod.ro
This product is in conformity with norms and standards of European Community
Importer: Network One Distribution
Marcel Iancu Street, no 3-5, Bucharest, Romania
Tel: [phone], www.heinner.com , www.nod.ro
XI. TECHNICAL DATA

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APARAT DE AER CONDITIONAT
Model: HAC-CR09WHN / HAC-09CRKIT
HAC-CR12WHN /
HAC-12CRKIT / HAC-CR12WIFI
HAC-CR18WHN/ HAC-CR18WIFI
HAC-CR24WHN / HAC-CR24WIFI
www.heinner.com
Aparat de aer conditionat
Capacitate: 9000 / 12000 / 18000 / 24000 BTU
Culoare: alb