HiBoost Mate Plus Series User manual

Installation Guide
Mate Plus Series----
4K/10K Mate Plus Pro

Package Contents
4K/10K Mate Plus Pro
Booster Light Patterns
Signal Booster Outdoor Cable
Outdoor Antenna Indoor Antenna
Power Supply waterproof tape
Accessories for main parts
to protect connections SMA-Male to SMA-Female
are all provided
Through-Window Cable
(No drilled hole)
49.2 ft NM-SMAM
Indoor
30 ft NM-SMAM
16.4ft SMAF-SMAM
01
LIGHT INDICATION
Blue
Yellow
Red
Gray
Band works correctly with maximum allowable gain
Band gain reduction because of a slight loopback condition
1. Band has been shut down because of a strong loopback condition
2. Band has been shut down because of an overload condition
Band has been disabled
Bluetooth
Wi-Fi
Slow Flashing Green
Slow Flashing Green
Quick Flashing Green
Solid Green
Wi-Fi Connected
Bluetooth Disconnected
Bluetooth Connected
Wi-Fi Disconnected
Outdoor Cable

0202
Bands contained in the Gauges
Gauge Band Uplink Downlink
LTE700
CELL800
PCS1900
AWS2100 4 1710-1755MHz 2110-2155MHz
12/17 698-716MHz 728-746MHz
13 776-787MHz 746-757MHz
5 824-849MHz 869-894MHz
25/2 1850-1915MHz 1930-1995MHz
Please focus on the gauge that contains the band you are using.
Getting Started
Connect the Power Supply and the Booster
Register an ID first and log in.
Add the booster to the device list.
Connect the Booster with the App
Step 1
Step 2

Download NetWork Cell Info Lite in the Google store and open it.
It can be seen from the example picture that the frequency band is band 13.
(According to the form before, you need to pay attention to Gauge LTE700)
Then click MAP. You can see your phone connecting to a tower, and you can try
aiming your outdoor antenna at it. But sometimes this is not accurate. You could also
move to Step 3.2 to find the tower
Note: Please take screenshots at this stage.
Find the cell tower & Determine the outdoor antenna’s position
3.1 Find the band you are using
03
Step 3
For Android

(1) Dial *3001#12345#*
(2) Follow the instructions, take the screenshots as required.
(1) Enter cellmapper.net
(2) Choose your own carrier and band here.
04
For ios
3.2 Find the cell tower
AT&T AT&T

(3) Then enter the coordinate of where you are trying to install the signal booster, and press
Enter key.
(4) The map on the right will jump to the location, then you can scroll the mouse pulley, zoom
it out, you will see the tower near the location. It would be better to take a screenshot of this
page to guide the following installing steps. Should you have any questions, please contact
our tech support.
Note:If you need help finding the tower, please contact our tech support and provide your
carrier, band and screenshots taken in the last steps.
05
(In fact when you open Cellmapper, the map on the right will automatically locate
your area if you've given the site permission to access your location. If you found
tower sites not even displayed on the map, it might because the app intercepts the
locations for security reasons.)

Connect the outdoor antenna with the booster
3.3 Determine the outdoor antenna’ s position
The outdoor antenna is usually placed at one of the 4 ends of the roof.
Please choose the position according to the tower’ s location. Make sure there are no barriers
between the antenna and the tower.
Step 4
06
BoosterOutdoor Antenna Outdoor Cable Through-Window Cable Outdoor cable to Booster
49.2ft NM-SMAM 16.4ft SMAF-SMAM
SMA-Male to SMA-Female
(No drilled hole)
Note：At this stage, don’ t connect the indoor antenna to the booster.

Adjust and fix the Outdoor Antenna
Step 5
07
5.2 Fix the outdoor antenna direction when you get the best output power
5.1 Adjust the outdoor antenna
Install the booster and the cables
4K Mate Plus Pro
10K Mate Plus Pro
1) Have your outdoor antenna pointed to the cell
tower you found before and observe the reading on
the app. Adjust the outdoor antenna accordingly.
2) Try to get the highest possible output power for
each band and try to make 2-3 gauges turn green.
3) You can either observe the signal meter value (full
output power is the best) or the signal description
(Super is the best).
4) The full output power for 4k Mate Plus Pro is 10dbm.
And the full gain is 65dB.
The full output power for 10k Mate Plus Pro is 12dbm.
And the full gain is 68dB.
Since there's a built-in indoor antenna in 4K/10K Plus Pro,
the booster shall be installed as a panel antenna. Please
have your booster pointed to the area you would like to
cover with signal.
Notes:
Step 6

Indoor Antenna
1) There's a built-in indoor antenna in the booster.
2) The indoor 2 port is reserved to cover more rooms, then you can buy another
antenna kit to access it. But it's worth noting that the booster's built-in antenna
will be disabled once connected to this port.
Notes:
08
Connect the indoor antenna with the booster
Booster
You could do the following:
(1)First make sure the signal gauge value is unchanged from that during
the outdoor antenna installation.
(2)Do speed tests with the booster on and off, and make a comparison.
(3)Check if the number of signal bars increases.
(4)Make a phone call or send messages and check if the voice and
streaming are better.
Signal quality test
Step 7
Step 8
Indoor cable

Notes:
It would be best if you could make the outdoor antenna and the two indoor
antennas face opposite directions.
For 4K Mate Plus Pro, please make sure the gain reaches about 60dB. If not,
please adjust the direction of the indoor antenna/increase the vertical and
horizontal distance between the two antennas/add some barriers.
For 10K Mate Plus Pro, please make sure the gain reaches about 65dB. If not,
please adjust the direction of the indoor antenna/increase the vertical and
horizontal distance between the two antennas/add some barriers.
Adjust the indoor antenna
09
（1）
（2）
（3）
Step 9
Have your indoor antenna pointed to the area you would like to cover with signal.
30ft horizontal
13ft vertical
You could do the following:
(1)First make sure the signal gauge value is unchanged from that during
the outdoor antenna installation.
(2)Do speed tests with the booster on and off, and make a comparison.
(3)Check if the number of signal bars increases.
(4)Make a phone call or send messages and check if the voice and
streaming are better.
Signal quality test
Step 10
Panel antenna

10
Fix the booster and indoor panel antenna
Step 11
Fix the indoor antenna with the provided expansion bolt and hook.
Fix the booster with the provided expansion bolt and hook. Mount the signal booster in a
dry and cool area, and it shall be easily accessible for maintenance.

OVERLOAD
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
<60dB >=8dBm
Outdoor signal is
too strong
<60dB
<60dB
<60dB
>=8dBm
>=8dBm
>=8dBm
LTE700
CELL800
PCS1900
AWS2100
Regular Problems and 1 normal
Iftheboosterisworkingnormally,nofurtheradjustmentisrequired
Have your outdoor antenna
pointed slightly away from the
cell tower
Alarm light quick
blinking green or red
ISO light blinking
green or red
Alarm light and
ISO light solid
green
LOOP BACK
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
<60dB <8dBm
<8dBm
<8dBm
<8dBm
<60dB
<60dB
<60dB
LTE700
CELL800
PCS1900
AWS2100
1、Increase vertical and
horizontal distance.
2、Make the outdoor antenna
and indoor antennas face
opposite directions.
3、Add barriers(e.g. walls)
Inadequate
separation of the
indoor and outdoor
antennas
POOR SIGNAL
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=60dB
>=60dB
--/NEGATIVE
--/NEGATIVE
--/NEGATIVE
--/NEGATIVE
LTE700
CELL800
PCS1900
AWS2100
1、Try adjusting the outdoor
antenna to the best direction
2、Try adjusting the outdoor
antenna to another cell tower
3、Try increasing the height of
the outdoor antenna and make
sure there are no barriers
between the tower and the
outdoor antenna
Please try these solutions until
the output power reaches or is
over -5dBm.
Input signal is too weak
Alarm light and ISO
light solid green
Normal but No Boosted Signal
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=60dB
>=60dB
>=-5dBm
>=-5dBm
>=-5dBm
>=-5dBm
LTE700
CELL800
PCS1900
AWS2100
Check the band you are using
again. If it stays at band66,get
into the 'Detail' / 'Setting' of
gagues on Signal Supervisor
and switch off RF switch of
AWS2100, then adjust the
outdoor antenna again. It
would be better if there are two
persons and one can stay near
the indoor antenna to check if
the signal is boosted.
1、The band is not
supported
2、The Signal is from
Other Carriers
4K Mate Plus Pro
11

Alarm light and
ISO light solid
green
POOR SIGNAL
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=65dB
>=65dB
--/NEGATIVE
--/NEGATIVE
--/NEGATIVE
--/NEGATIVE
LTE700
CELL800
PCS1900
AWS2100
1、Try adjusting the outdoor
antenna to the best direction
2、Try adjusting the outdoor
antenna to another cell tower
3、Try increasing the height of
the outdoor antenna and make
sure there are no barriers
between the tower and the
outdoor antenna
Please try these solutions until
the output power reaches or is
over -5dBm.
Input signal is too weak
Alarm light and ISO
light solid green
NORMAL
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=60dB
>=60dB
>=-5dBm
>=-5dBm
>=-5dBm
>=-5dBm
LTE700
CELL800
PCS1900
AWS2100
OVERLOAD
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
<60dB >=10dBm
Outdoor signal is
too strong
<60dB
<65dB
<65dB
>=10dBm
>=10dBm
>=10dBm
LTE700
CELL800
PCS1900
AWS2100
Have your outdoor antenna
pointed slightly away from the
cell tower
Alarm light quick
blinking green or red
ISO light blinking
green or red
LOOP BACK
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
<60dB <10dBm
<10dBm
<10dBm
<10dBm
<60dB
<65dB
<65dB
LTE700
CELL800
PCS1900
AWS2100
1、Increase vertical and
horizontal distance.
2、Make the outdoor antenna
and indoor antennas face
opposite directions.
3、Add barriers(e.g. walls)
10K Mate Plus Pro
12
Inadequate
separation of the
indoor and outdoor
antennas

Note:
Some customers have some misunderstandings about boosters, and we would like to clarify
it here:
If you can't even get a stable 1 bar outside the house or on the roof, then we suggest you
return it as it won't work in areas with very weak signal, the same is true of all boosters on the
market.
Alarm light and ISO
light solid green
Normal but No Boosted Signal
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=65dB
>=65dB
>=-5dBm
>=-5dBm
>=-5dBm
>=-5dBm
LTE700
CELL800
PCS1900
AWS2100
1、The band is not
supported
2、The Signal is from
Other Carriers
Alarm light and ISO
light solid green
NORMAL
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=65tdB
>=65 dB
>=-5dBm
>=-5dBm
>=-5dBm
>=-5dBm
LTE700
CELL800
PCS1900
AWS2100
13
Check the band you are using
again. If it stays at band66,get
into the 'Detail' / 'Setting' of
gagues on Signal Supervisor
and switch off RF switch of
AWS2100, then adjust the
outdoor antenna again. It
would be better if there are two
persons and one can stay near
the indoor antenna to check if
the signal is boosted.
Working Band
UL Frequency Range(MHz)
DL Frequency Range(MHz)
Supported Standards
Max. Gain
Max. output power
MGC (Step Attenuation )
I/O Port
Impedance
Environment Conditions
Dimensions
Weight
Power Supply
698-716 / 776 – 787 / 824-849 / 1850-1915 / 1710-1755
728-746 / 746 – 757 / 869-894 / 1930-1995 / 2110-2155
Band 12-17 / Band 13 / Band 5 / Band 25-2 / Band 4
65 dB
DL 10 dBm
≥ 25 dB / 1 dB step
50 ohm
IP40
6*9.7*1.4 in / 152*246*36mm
≤ 5.0 lbs / 2 kg
Input AC100~240 V, 50/60 Hz, Output DC 12 V / 3 A
68 dB
DL 12 dBm
CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, L ,TE
and all cellular standards
Model No. 4K Mate Plus Pro 10K Mate Plus Pro
5G
SMA-Female
Technical Specifications

Download Signal Supervisor or enter our website.
a. You can download the specific user manual.
b. You can reach our technical support for help.
For more information
www.hiboost.com.
14

3150 Premier Drive,Suite 130,
Irving, TX 75063
[phone]
ser[email protected]
www.hiboost.com