HiBoost Mate Plus Series User manual

Installation Guide
Mate Plus Series----

02
4K/10K Mate Plus

Package Contents
4K/10KMatePlus
Booster Light Patterns
Signal Booster Outdoor Cable
Outside Antenna
Power Supply waterproof tape Accessories for main parts
are all provided to protect connections SMA-Male to SMA-Female
Through-Window Cable
(No drilled hole)
49.2 ft NM-SMAM 16.4ft SMAF-SMAM
01
Outdoor Cable
LIGHT INDICATION
Blue
Yellow
Red
Gray
Band works correctly with maximum allowable gain
Band gain reduction because of a slight loopback condition
1. Band has been shut down because of a strong loopback condition
2. Band has been shut down because of an overload condition
Band has been disabled
Bluetooth
Wi-Fi
Slow Flashing Green
Slow Flashing Green
Quick Flashing Green
Solid Green
Wi-Fi Connected
Bluetooth Disconnected
Bluetooth Connected
Wi-Fi Disconnected

02
Bands contained in the Gauges
Gauge Band Uplink Downlink
LTE700
CELL800
PCS1900
AWS2100 4 1710-1755MHz 2110-2155MHz
12/17 698-716MHz 728-746MHz
13 776-787MHz 746-757MHz
5 824-849MHz 869-894MHz
25/2 1850-1915MHz 1930-1995MHz
Please focus on the gauge that contains the band you are using.
Getting Started
Connect the Power Supply and the Booster
Register an ID rst and log in.
Add the booster to the device list.
Connect the Booster with the App
02
Step 1
Step2

Download NetWork Cell Info Lite in the Google store and open it.
It can be seen from the example picture that the frequency band is band 13.
(According to the form before, you need to pay attention to Gauge LTE700)
Then click MAP. You can see your phone connecting to a tower, and you can try aiming your outdoor
antenna at it. But sometimes this is not accurate. You could also move to Step 3.2 to nd the tower.
Note: Please take screenshots at this stage.
Find the cell tower & Determine the outdoor antenna’s position
3.1 Find the band you are using
Step 3
03
For Android

(1)Dial *3001#12345#*
(2)Follow the instructions, take the screenshots as required.
(1) Enter cellmapper.net
(2) Choose your own carrier and band here.
3.2 Find the cell tower
04
For ios

(3) Then enter the coordinate of where you are trying to install the signal booster, and press Enter key.
(In fact when you open Cellmapper, the map on the right will automatically locate your area if you've given
the site permission to access your location. If you found tower sites not even displayed on the map, it might
because the app intercepts the locations for security reasons.)
(4) The map on the right will jump to the location, then you can scroll the mouse pulley, zoom it out, you will
see the tower near the location. It would be better to take a screenshot of this page to guide the following
installing steps. Should you have any questions, please contact our tech support.
Note:If you need help nding the tower, please contact our tech support and provide your carrier, band
and screenshots taken in the last steps.
05

Connect the outdoor antenna with the booster
3.3 Determine the outdoor antenna’ s position
The outdoor antenna is usually placed at one of the 4 ends of the roof.
Please choose the position according to the tower’ s location. Make sure there are no barriers between the
antenna and the tower.
Note：At this stage, don’ t connect the indoor antenna to the booster.
Step 4
..........
06
BoosterOutdoor Antenna Outdoor Cable Through-Window Cable Outdoor cable to Booster
49.2ft NM-SMAM 16.4ft SMAF-SMAM
SMA-Male to SMA-Female
(No drilled hole)

Adjust the outdoor antenna
Step 6 Fix the outdoor antenna direction when you get the best output power
Step 5
07
4K Mate Plus
10K Mate Plus
1) Have your outdoor antenna pointed to the cell tower you
found before and observe the reading on the app. Adjust the
outdoor antenna accordingly.
2) Try to get the highest possible output power for each band
and try to make 2-3 gauges turn green.
3) You can either observe the signal meter value (full
output power is the best) or the signal description(Super is the
best).
4) The full output power for 4k Mate Plus is 10dbm.
And the full gain is 65dB.
The full output power for 10k Mate Plus is 12dbm.
And the full gain is 68dB.
Notes:

You could do the following:
(1)First make sure the signal gauge value is unchanged from that during the outdoor
antenna installation.
(2)Do speed tests with the booster on and o, and make a comparison.
(3)Check if the number of signal bars increases.
(4)Make a phone call or send messages and check if the voice and streaming are better.
Since there's a built-in indoor antenna in 4K/10K Plus, the booster shall be installed as a panel antenna.
Please have your booster pointed to the area you would like to cover with signal.
Signal quality test
Step 7
Install the booster and the cables
08
Step 8

OVERLOAD
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
<60dB >=8dBm
Outdoor signal is
too strong
<60dB
<60dB
<60dB
>=8dBm
>=8dBm
>=8dBm
LTE700
CELL800
PCS1900
AWS2100
4 Regular Problems and 1 normal status
If theboosterisworkingnormally,nofurtheradjustmentisrequired
Have your outdoor antenna
pointed slightly away from the
cell tower
Alarm light quick
blinking green or red
ISO light blinking
green or red
Alarm light and
ISO light solid
green
LOOP BACK
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
<60dB <8dBm
<8dBm
<8dBm
<8dBm
<60dB
<60dB
<60dB
LTE700
CELL800
PCS1900
AWS2100
1、Increase vertical and
horizontal distance.
2、Make the indoor and
outdoor antennas face
opposite directions.
3、Add barriers(e.g. walls)
Inadequate
separation of the
indoor and outdoor
antennas
POOR SIGNAL
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=60dB
>=60dB
--/NEGATIVE
--/NEGATIVE
--/NEGATIVE
--/NEGATIVE
LTE700
CELL800
PCS1900
AWS2100
1、Try adjusting the outdoor
antenna to the best direction
2、Try adjusting the outdoor
antenna to another cell tower
3、Try increasing the height of
the outdoor antenna and make
sure there are no barriers
between the tower and the
outdoor antenna
Please try these solutions until
the output power reaches or is
over -5dBm.
Input signal is too weak
Alarm light and ISO
light solid green
Normal but No Boosted Signal
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=60dB
>=60dB
>=-5dBm
>=-5dBm
>=-5dBm
>=-5dBm
LTE700
CELL800
PCS1900
AWS2100
Check the band you are using
again. If it stays at band66,get
into the 'Detail' / 'Setting' of
gagues on Signal Supervisor
and switch off RF switch of
AWS2100, then adjust the
outdoor antenna again. It
would be better if there are two
persons and one can stay near
the indoor antenna to check if
the signal is boosted.
1、The band is not
supported
2、The Signal is from
other carriers
4K Mate Plus
09


Alarm light and
ISO light solid
green
POOR SIGNAL
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=65dB
>=65dB
--/NEGATIVE
--/NEGATIVE
--/NEGATIVE
--/NEGATIVE
LTE700
CELL800
PCS1900
AWS2100
1、Try adjusting the outdoor
antenna to the best direction
2、Try adjusting the outdoor
antenna to another cell tower
3、Try increasing the height of
the outdoor antenna and make
sure there are no barriers
between the tower and the
outdoor antenna
Please try these solutions until
the output power reaches or is
over -5dBm.
Input signal is too weak
Alarm light and ISO
light solid green
NORMAL
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=60dB
>=60dB
>=-5dBm
>=-5dBm
>=-5dBm
>=-5dBm
LTE700
CELL800
PCS1900
AWS2100
OVERLOAD
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
<60dB >=10dBm
Outdoor signal is
too strong
<60dB
<65dB
<65dB
>=10dBm
>=10dBm
>=10dBm
LTE700
CELL800
PCS1900
AWS2100
Have your outdoor antenna
pointed slightly away from the
cell tower
Alarm light quick
blinking green or red
ISO light blinking
green or red
LOOP BACK
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
<60dB <10dBm
<10dBm
<10dBm
<10dBm
<60dB
<65dB
<65dB
LTE700
CELL800
PCS1900
AWS2100
1、Increase vertical and
horizontal distance.
2、Make the indoor and
outdoor antennas face
opposite directions.
3、Add barriers(e.g. walls)
10K Mate Plus
10
Inadequate
separation of the
indoor and outdoor
antennas

Note:
Some customers have some misunderstandings about boosters, and we would like to clarify it here:
If you can't even get a stable 1 bar outside the house or on the roof, then we suggest you return it as it won't
work in areas with very weak signal, the same is true of all boosters on the market.

Technical Specications
Alarm light and ISO
light solid green
Normal but No Boosted Signal
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=65dB
>=65dB
>=-5dBm
>=-5dBm
>=-5dBm
>=-5dBm
LTE700
CELL800
PCS1900
AWS2100
1、The band is not
supported
2、The Signal is from
Other Carriers
Alarm light and ISO
light solid green
NORMAL
DL GAIN OUTPUT POWER REASON SOLUTIONLED LIGHT PATTERN
>=60dB
>=60dB
>=65tdB
>=65 dB
>=-5dBm
>=-5dBm
>=-5dBm
>=-5dBm
LTE700
CELL800
PCS1900
AWS2100
11
Check the band you are using
again. If it stays at band66,get
into the 'Detail' / 'Setting' of
gagues on Signal Supervisor
and switch off RF switch of
AWS2100, then adjust the
outdoor antenna again. It
would be better if there are two
persons and one can stay near
the indoor antenna to check if
the signal is boosted.
Working Band
UL Frequency Range(MHz)
DL Frequency Range(MHz)
Supported Standards
Max. Gain
Max. output power
MGC (Step Attenuation )
I/O Port
Impedance
Environment Conditions
Dimensions
Weight
Power Supply
698-716 / 776 – 787 / 824-849 / 1850-1915 / 1710-1755
728-746 / 746 – 757 / 869-894 / 1930-1995 / 2110-2155
Band 12-17 / Band 13 / Band 5 / Band 25-2 / Band 4
65 dB
DL 10 dBm
≥ 25 dB / 1 dB step
50 ohm
IP40
6*9.7*1.4 in / 152*246*36mm
≤ 5.0 lbs / 2 kg
Input AC100~240 V, 50/60 Hz, Output DC 12 V / 3 A
68 dB
DL 12 dBm
CDMA, WCDMA, GSM, EDGE, HSPA+, EVDO, L ,TE
and all cellular standards
Model No. 4K Mate Plus 10K Mate Plus
5G
SMA-Female

Download Signal Supervisor or enter our website.
a. You can download the specific user manual.
b. You can reach our technical support for help.
For more information
www.hiboost.com.
12

3150 Premier Drive,Suite 130,
Irving, TX 75063
[phone]
ser[email protected]
www.hiboost.com
02