HiBoost Mate Plus Series User manual

Boost Your Bars
User Manual
Mate Plus Series
4K Mate Plus
4K Mate Plus Pro
10K Mate Plus
10K Mate Plus Pro
（F10GTI-5S-IOT）
（F10GTI-5S-IOT.Pro）
（F15GTI-5S-IOT）
（F15GTI-5S-IOT.Pro）

Package Content
Introduction
Pre-Installation Instructions
light pattern
APP Assisted Installation
LCD Assisted Installation
Quick Troubleshooting Guide
Technical Specications
Authorized Accessories List
FCC and IC Statements
Return and Warranty Policies
01
03
04
12
13
29
43
46
47
48
51
CONTENTS

01
Package Content
HIBoost 4K/10K Mate Plus
Outdoor Antenna Outdoor Cable
49.2ft NM-SMAM SMA-Male to SMA-Female
(No drilled hole)
are all provided to protect connetctions
Outdoor Cable to Booster
16.4ft SMAF-SMAM
Booster Power Supply
Accessories for main parts Waterproof tape
Through-Window Cable

02
Package Content
NOTE: Available accessories can be purchased through HiBoost.com
Warning: Un-authorized antennas, cables, and/or coupling devices are prohibited by new FCC
rules. Please contact FCC for details: 1(888)-CALL-FCC
HiBoost 4K/10K Mate Plus Pro
Outdoor Cable to Booster
16.4ft SMAF-SMAM
Booster
Power Supply
are all provided to protect connetctions
Accessories for main parts Waterproof tape
Outdoor Antenna Outdoor Cable
49.2ft NM-SMAM
Indoor AntennaIndoor Cable
30ft NM-SMAM
SMA-Male to SMA-Female
(No drilled hole)
Through-Window Cable

03
Introduction
Thanks again for purchasing HiBoost cell Booster. The HiBoost Mate Plus/Pro series is a collection of
precision-engineered products that improve cellular reception inside of homes and businesses by
amplifying incoming and outgoing cell phone signals.
Both HiBoost Mate Plus and Mate Plus Pro have built-in antennas, so both can directly receive and send
signals through boosters. But Plus Pro has one more indoor antenna to facilitate the need to cover more
rooms.
HiBoost Mate Plus/Pro exclusive cloud-based Signal Supervisor mobile application and LCD display allow
users to monitor the live status of HiBoost Mate Plus/Pro cell phone signal boosters directly from the LCD
display or remotely from a mobile device anywhere at any time.
If there are any issues while installing a HiBoost Mate Plus/Pro cell phone signal booster, please contact
the HiBoost technical support team through the following options:
Online Support: Create a ticket or chat via Signal Supervisor App
[phone] (M-F from 9 am – 5 pm CST)
[email protected]
www.hiboost.com

04
We strongly recommend you to read the user guide completely before beginning the
installation.
HiBoost 4K/10K Mate Plus/Plus Pro provide 2 options of booster installation,
APP and LCD installation ways are unique methods provided by HiBoost
1. App assisted installation,
FIRST CHOICE From Page 13~28.
It’s more convenient and many work could be done by ONE person,
and the most important is that the obtained signal can be very precise.
2. LCD assisted installation,
SECOND CHOICE From Page 29~42.
It can achieve the same precise eect as App guidance.
But it may need two people and the installation process is a little
cumbersome.
Touchable LCD meter tells how
strong the signal is
Pre-Installation Instructions
The App helps you nd the
best signal outside

05
Then why has HiBoost spent extra big eorts and costs to design APP and LCD signal
meters to help you install?
Out of the various reasons, the most important reason is that we would like you, our valuable client, to get
the maximum output power from the booster system in order to get optimal signal reception for all your
mobile devices.
As it is known and a big thanks, FCC makes signal boosters legal in 2014 so that every body can install
and benet from the signals;
But FCC regulations do limit the gain and output power of all consumer boosters to low values in
order to avoid any interference to the cell towers;
Furthermore FCC stipulates that any improper install should trigger immediately further reduction of
the booster’s already-limited gain and power to protect the towers.
Therefore, you can understand how important you need to nd the perfect outside signal from the
tower and how important to squeeze every last gain and power from the booster, even 1dB more
power is so precious when you suer from no signals.
HiBoost App & LCD signal meters will help you to ne tune the best power and get
as much cover of your spaces.

06
General Working Principle:
※Please do spend sometime to read it fully, as it is crucial to get full bars for your rooms.
Before we start any of the two ways, please allow us to spend 3 pages to make you
understand how the booster system works for you.
How HiBoost Booster works
1. Outdoor antenna receives
outside signal from the nearby
cell tower and sends it to
HiBoost Booster
2. The booster amplifies the
signal and sends to indoor
antenna(s);
3. Indoor antenna(s) receive
amplified signal and send it
throughout your rooms
Vice versa,booster(plus)/indoor antenna receices cellphone signal and sends to the booster
The booster then amplies the signal and sends it to outdoor antenna
Outdoor antenna sends signal to the cell tower
Then you can make phone calls and internet streaming.

07
Noted: applicable to 4K Mate Plus and 10K Mate Plus
Noted: applicable to 4K Mate Plus Pro and 10K Mate Plus Pro; Or 4K Mate Plus and
10K Mate Plus with purchased secondary indoor antenna.

08
Noted: applicable to 4K Mate Plus Pro and 10K Mate Plus Pro;when 3 indoor
antenna is added.

09
Working Principle in Formula
Outside
Signal
Outdoor
Antenna Gain
Outdoor
Cable Loss
Booster
Gain
Indoor
Cable Loss
Indoor
Antenna Gain
System
Output Power
Out of the Formula:
Outside Signal: To be received by outdoor antenna from cell tower
Outdoor Antenna Gain: The gain of outdoor antenna
Outdoor Cable Loss: The loss of the outdoor cable
Booster Gain: The actual working gain of the booster
Indoor Cable Loss: The loss of the indoor cable
Indoor Antenna Gain: The gain of indoor antenna
For example:
-70dBm + 11dBi - 4.5dB + 65dB - 2dB + 7dBi = 6.5dBm (System Output Power)
Since the gures in Black color are xed when you nish the purchase, thus the RED gures of
1. Outside Signal
2. Booster Gain will play a vital role in reaching the best output power during the install, especially
when we know the FCC limits the booster system values.
So the user guide is focused on:
1. Getting the best outside signal.
2. Keeping the maximum booster gain.
=

10
More notes on how to keep the maximum booster gain
※Please note: This separation is not an absolute mandate. The idea is to isolate the outdoor
antenna from the two indoor antennas.
1) Increase the distance between the outdoor and indoor antennas, generally the same vertical
distance generates more loss than horizontal, and to follow easily, a Typical Required Distance
Between Outdoor and Indoor Antennas Over 30 feet (10 meters) horizontal distance or 13 feet (4
meters) vertical distance.
2) The outdoor and indoor antennas shall be back to back.
3) Use barriers between the indoor and outdoor antennas.
The loop back from the outdoor antenna to the indoor antennas will reduce the gain, so the principle
to keep the maximum booster gain is to avoid the loop back from the outdoor antenna to the indoor
antennas.
2
54
3
1
1. Point to the tower
2. Antennas back to back
3. Three wall barriers
1. Not pointing
to the tower
1. Point to the tower
2. Antennas back to back
3. Two wall Barriers
1. Point to the tower
2. Antennas back to back
3. No barriers, make sure
vertical distance enough
1. Two antennas facing the same direction
2. Vertical distance might not be enough
Perfect
Super
Acceptable
Bad
Bad

These are instructions that will allow users to install a Barsguar d cell phone
booster using the LCD Display .
Following LCD status indicators and control buttons on the booster .
Notes about LCD Display
DL Output Power Amount: Indicates the amount of DL
output power for this frequency band. 10dbm(4k) or
12dbm(10k) is the best .
DL Output Power Status: Indicates the status
of DL output power for this frequency band.
Details: Click the corresponding
frequency band (the hot area range is the
entire instrument panel + text) to enter
the frequency band parameter details
page;
Reset Screen: Click on the screen to turn
o the screen immediately, and the
touch screen lights up; if there is no
operation within 3 minutes, the screen
turns o, and the screen is turned on
again to display the home page by
default.
Frequency band status: full gain status (normal
status, blue), weak oscillation status (yellow),
oscillation shutdown status (red), and user active
shutdown status (gray).
Band: Shows the working
frequency bands the booster is
operating on.
BLUE: Blue icon with ULN/AOL (Normal/Overload) indicates that a band is working correctly with maximum allowable gain.
YELLOW: Yellow icon with OSC (Oscillation) indicates band gain reduction because of a slight self-oscillation condition. Due to self-oscillation issue,
please check the antenna system. Reinstall antennas and increase the isolation between outdoor and indoor antennas, and then turn the booster
on to reactivate the band and maximize performance. After the proper isolation is done, the yellow icon will return to blue.
Note: when the icon is yellow, the band still works normally, but the gain is reduced.
RED : Red icon with SHDN (Shutdown) indicates a band has been shut down because of a strong self-oscillation condition or an over load condition
(You could click the icon to see which condition now is). 1. For the strong self-oscillation condition, please check distance and direction of outdoor
antenna and indoor antenna, increase the isolation of both antennas. After the isolation is enough, the red icon will return to blue upon reboot. 2.
For the over load condition, It’s because of that the input signal is too strong, please adjust outdoor antenna’s direction to reduce the strength of the
input signal, then turn the booster on to reactivate the band. When the gain is reduced enough, the red icon will return to blue upon reboot.
GRAY: Gray icon with DIS (Disabled) indicates band has been disabled..
11

Booster Light Patterns
Bands contained in the Gauges
Gauge Band Uplink Downlink
LTE700
CELL800
PCS1900
AWS2100 4 1710-1755MHz 2110-2155MHz
12/17 698-716MHz 728-746MHz
13 776-787MHz 746-757MHz
5 824-849MHz 869-894MHz
25/2 1850-1915MHz 1930-1995MHz
Please just focus on the gauge that contains the band you are using.
COLOR INDICATION
Blue
Yellow
Red
Gray
Band works correctly with maximum allowable gain
Band gain reduction because of a slight loopback condition
1. Band has been shut down because of a strong loopback condition
2. Band has been shut down because of an overload condition
Band has been disabled.
12

13
Flow chart of App Assisted Installation
Connect the power supply
to the booster
1 2 3
Connect the booster with
the app
Find the cell tower &
Determine the outdoor
654
Install the outdoor antenna
Install the booster and
cables
APP Assisted Installation
Step 1: Connect the power supply to the booster
Install the indoor
antenna(s)
Power Supply Signal Booster

14
Step 2: Connect the booster with the app
1) Search“Signal Supervisor” on Google Play/ App Store, or scan the above QR Code to download.
2) Register on the Signal Supervisor APP.
3) Plug in the booster
* The Bluetooth/WiFi antenna is of built-in type,
* There is no need to connect outdoor or indoor antennas at this moment.
4) Click“Add Device”to register the booster into the APP. And we recommend WiFi connection because
the Bluetooth connection can’t go beyond 30ft. Check more steps about the App uses as below.
Download the Signal Supervisor App,
register ID and booster.

15
1 32
46
7 8
5

16
Due to the variety of phone models and the WiFi router types, there is a situation, though
it is rare, where the booster cannot be linked to the Signal Supervisor app successfully.
If such situation is encountered:
* You can alternatively use LCD signal meter to assist your installation.
And Bluetooth/WiFi disconnection won’t inuence the booster working status at all.
* Or please use another cell phone or change a WiFi router if you insist an app assisted installation.
Please contact our tech support if you have diculties in installation, and we will provide the
best solution for you.
Step 3: Find the cell tower & Determine the outdoor antenna’s position
3.1 Find the band you are using
Download NetWork Cell Info Lite in the Google store and open it.
It can be seen from the example picture that the frequency band is band 13.
(According to the form before, you need to pay attention to Gauge LTE700)
Then click MAP. You can see your phone connecting to a tower, and you can try aiming your outdoor antenna
at it. But sometimes this is not accurate. You could also move to Step 3.2 to nd the tower
Note: Please take screenshots at this stage.
For Android

17
(1)Dial *3001#12345#*
(2)Follow the instructions, take the screenshot as required.
(1) Enter cellmapper.net
(2) Choose your own carrier and band here.
For ios
3.2 Find the cell tower

18
Note: If you need help nding the tower, please contact our tech support
and provide your carrier, band and screenshots taken in the last steps.
(4) After the map jumps to the location, you can scroll the mouse pulley
and zoom it out, then you will see the tower near the location.
It would be better to take a screenshot of this page to guide the following
installing steps. Should you have any questions, please contact our tech support.
(3) Then enter the coordinate of where you are trying to install the signal booster, and press Enter
key.
(In fact when you open Cellmapper, the map on the right will automatically
locate your area if you’ve given the site permission to access your location.
If you found tower sites not even displayed on the map, it might because the app
intercepts the locations for security reasons.）