HIK VISION DS-9600NXI-I8/S Series User manual

Network Video Recorder
User Manual

Network Video Recorder User Manual
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Legal Information
© 2022 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved.
About this Manual
The Manual includes instructions for using and managing the Product. Pictures, charts, images and
all other information hereinafter are for description and explanation only. The information
contained in the Manual is subject to change, without notice, due to firmware updates or other
reasons. Please find the latest version of this Manual at the Hikvision website
(https://www.hikvision.com/).
Please use this Manual with the guidance and assistance of professionals trained in supporting the
Product.
Trademarks
and other Hikvision's trademarks and logos are the properties of
Hikvision in various jurisdictions.
Other trademarks and logos mentioned are the properties of their respective owners.
: The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI
Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United
States and other countries.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT
DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED "AS IS" AND
"WITH ALL FAULTS AND ERRORS". HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR
A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT
WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT
DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION,
WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET PROVIDES FOR INHERENT SECURITY
RISKS, AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION,
PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK,
VIRUS INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE
TIMELY TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE
SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW.
ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT
INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF

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PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS.
YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE
DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR
PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED
TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN
RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE
LATTER PREVAILS.

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Regulatory Information
FCC Information
Please take attention that changes or modification not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
FCC compliance: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
●Reorient or relocate the receiving antenna.
●Increase the separation between the equipment and receiver.
●Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
●Consult the dealer or an experienced radio/TV technician for help.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
●This device may not cause harmful interference.
●This device must accept any interference received, including interference that may cause
undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied accessories too are marked
with "CE" and comply therefore with the applicable harmonized
European standards listed under the EMC Directive 2014/30/EU, LVD
Directive 2014/35/EU, the RoHS Directive 2011/65/EU.
2012/19/EU (WEEE directive): Products marked with this symbol cannot
be disposed of as unsorted municipal waste in the European Union. For
proper recycling, return this product to your local supplier upon the
purchase of equivalent new equipment, or dispose of it at designated
collection points. For more information see:
http://www.recyclethis.info.

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2006/66/EC (battery directive): This product contains a battery that
cannot be disposed of as unsorted municipal waste in the European
Union. See the product documentation for specific battery information.
The battery is marked with this symbol, which may include lettering to
indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling,
return the battery to your supplier or to a designated collection point. For
more information see: http://www.recyclethis.info.
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.

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Applicable Model
This manual is applicable to the models listed in the following table.
Table 1-1 Applicable Model
Series
Model
DS-9600NXI-I8/S
DS-9616NXI-I8/S
DS-9632NXI-I8/S
DS-9664NXI-I8/S
DS-7900NXI-I4/S
DS-7916NXI-I4/S
DS-7932NXI-I4/S
DS-7900NXI-I4/16P/S
DS-7916NXI-I4/16P/S
DS-7932NXI-I4/16P/S
DS-7800NXI-I2/S
DS-7808NXI-I2/S
DS-7816NXI-I2/S
DS-7800NXI-I2/P/S
DS-7808NXI-I2/8P/S
DS-7816NXI-I2/16P/S
DS-7700NXI-I4/S
DS-7716NXI-I4/S
DS-7732NXI-I4/S
DS-7700NXI-I4/16P/S
DS-7716NXI-I4/16P/S
DS-7732NXI-I4/16P/S
DS-7600NXI-I2/S
DS-7608NXI-I2/S
DS-7616NXI-I2/S
DS-7600NXI-I2/8P/S
DS-7608NXI-I2/8P/S
DS-7616NXI-I2/16P/S
DS-8600NXI-K8
DS-8616NXI-K8
DS-8632NXI-K8
DS-7900NXI-K4
DS-7908NXI-K4
DS-7916NXI-K4
DS-7932NXI-K4
DS-7900NXI-K4/8P
DS-7908NXI-K4/8P

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Series
Model
DS-7900NXI-K4/16P
DS-7916NXI-K4/16P
DS-7932NXI-K4/16P
DS-7800NXI-K1
DS-7804NXI-K1
DS-7808NXI-K1
DS-7816NXI-K1
DS-7800NXI-K1/P
DS-7804NXI-K1/4P
DS-7808NXI-K1/8P
DS-7800NXI-K2
DS-7808NXI-K2
DS-7816NXI-K2
DS-7832NXI-K2
DS-7800NXI-K2/P
DS-7808NXI-K2/8P
DS-7816NXI-K2/16P
DS-7832NXI-K2/16P

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Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol
Description
Danger
Indicates a hazardous situation which, if not avoided, will or could
result in death or serious injury.
Caution
Indicates a potentially hazardous situation which, if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.
Note
Provides additional information to emphasize or supplement
important points of the main text.

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Safety Instruction
●Proper configuration of all passwords and other security settings is the responsibility of the
installer and/or end-user.
●In the use of the product, you must be in strict compliance with the electrical safety regulations
of the nation and region.
●Firmly connect the plug to the power socket. Do not connect several devices to one power
adapter. Power off the device before connecting and disconnecting accessories and peripherals.
●Shock hazard! Disconnect all power sources before maintenance.
●The equipment must be connected to an earthed mains socket-outlet.
●The socket-outlet shall be installed near the equipment and shall be easily accessible.
●indicates hazardous live and the external wiring connected to the terminals requires
installation by an instructed person.
●Never place the equipment in an unstable location. The equipment may fall, causing serious
personal injury or death.
●Input voltage should meet the SELV (Safety Extra Low Voltage) and the LPS (Limited Power
Source) according to the IEC62368.
●High touch current! Connect to earth before connecting to the power supply.
●If smoke, odor or noise rise from the device, turn off the power at once and unplug the power
cable, and then please contact the service center.
●Use the device in conjunction with an UPS, and use factory recommended HDD if possible.
●This product contains a coin/button cell battery. If the battery is swallowed, it can cause severe
internal burns in just 2 hours and can lead to death.
●This equipment is not suitable for use in locations where children are likely to be present.
●CAUTION: Risk of explosion if the battery is replaced by an incorrect type.
●Improper replacement of the battery with an incorrect type may defeat a safeguard (for
example, in the case of some lithium battery types).
●Do not dispose of the battery into fire or a hot oven, or mechanically crush or cut the battery,
which may result in an explosion.
●Do not leave the battery in an extremely high temperature surrounding environment, which
may result in an explosion or the leakage of flammable liquid or gas.
●Do not subject the battery to extremely low air pressure, which may result in an explosion or
the leakage of flammable liquid or gas.
●Dispose of used batteries according to the instructions.
●Keep body parts away from fan blades and motors. Disconnect the power source during
servicing.
●Keep body parts away from motors. Disconnect the power source during servicing.

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Preventive and Cautionary Tips
Before connecting and operating your device, please be advised of the following tips:
●The device is designed for indoor use only. Install it in a well-ventilated, dust-free environment
without liquids.
●Ensure recorder is properly secured to a rack or shelf. Major shocks or jolts to the recorder as a
result of dropping it may cause damage to the sensitive electronics within the recorder.
●The equipment shall not be exposed to dripping or splashing and that no objects filled with
liquids shall be placed on the equipment, such as vases.
●No naked flame sources, such as lighted candles, should be placed on the equipment.
●The ventilation should not be impeded by covering the ventilation openings with items, such as
newspapers, table-cloths, curtains, etc. The openings shall never be blocked by placing the
equipment on a bed, sofa, rug or other similar surface.
●For certain models, ensure correct wiring of the terminals for connection to an AC mains supply.
●For certain models, the equipment has been designed, when required, modified for connection
to an IT power distribution system.
●identifies the battery holder itself and identifies the positioning of the cell(s) inside the
battery holder.
●+ identifies the positive terminal(s) of equipment which is used with, or generates direct
current. + identifies the negative terminal(s) of equipment which is used with, or generates
direct current.
●Keep a minimum 200 mm (7.87 inch) distance around the equipment for sufficient ventilation.
●For certain models, ensure correct wiring of the terminals for connection to an AC mains supply.
●Use only power supplies listed in the user manual or user instruction.
●The USB port of the equipment is used for connecting to a mouse, keyboard, USB flash drive, or
Wi-Fi dongle only.
●Use only power supplies listed in the user manual or user instruction.
●Do not touch the sharp edges or corners.
●When the device is running above 45 °C (113 °F), or its HDD temperature in S.M.A.R.T. exceeds
the stated value, please ensure the device is running in a cool environment, or replace HDD(s)
to make the HDD temperature in S.M.A.R.T. below the stated value.

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Contents
Chapter 1 Basic Operation.............................................................................................................. 1
1.1 Activate Your Device......................................................................................................... 1
1.1.1 Default User and IP Address................................................................................... 1
1.1.2 Activate via Local Menu ......................................................................................... 1
1.1.3 Activate via SADP ................................................................................................... 2
1.1.4 Activate via Client Software ................................................................................... 3
1.1.5 Activate via Web Browser ...................................................................................... 6
1.2 Configure TCP/IP............................................................................................................... 7
1.3 IR Remote Control Operations .......................................................................................... 9
1.3.1 Pair (Enable) the IR Remote to a Specific NVR (optional)....................................... 9
1.3.2 Unpair (Disable) an IR Remote from a NVR.......................................................... 10
1.4 HDD Settings ................................................................................................................... 14
1.5 Add Network Camera ..................................................................................................... 14
1.5.1 Add Automatically Searched Online Network Camera......................................... 15
1.5.2 Add Network Camera Manually ........................................................................... 15
1.5.3 Add Network Camera Through PoE...................................................................... 16
1.5.4 Add Network Camera via Customized Protocol ................................................... 19
1.6 Connect to Platform........................................................................................................ 20
1.6.1 Configure ISUP ..................................................................................................... 20
1.6.2 Configure Hik-Connect ......................................................................................... 22
Chapter 2 Camera Settings ........................................................................................................... 24
2.1 Configure Image Parameters .......................................................................................... 24
2.2 Configure OSD................................................................................................................. 24
2.3 Configure Privacy Mask .................................................................................................. 25
2.4 IP Camera Time Sync....................................................................................................... 26
2.5 Import/Export IP Camera Configuration Files ................................................................. 27
2.6 Upgrade IP Cameras........................................................................................................ 28
Chapter 3 Live View...................................................................................................................... 30
3.1 Start Live View ................................................................................................................ 30

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3.1.1 Configure Live View Settings ................................................................................ 31
3.1.2 Configure Live View Layout .................................................................................. 32
3.2 Configure Auto-Switch of Cameras ................................................................................. 34
3.3 Configure Live View Layout............................................................................................. 34
3.3.1 Configure Custom Live View Layout ..................................................................... 34
3.3.2 Configure Live View Mode ................................................................................... 35
3.4 Configure Channel-Zero Encoding................................................................................... 36
3.5 Digital Zoom.................................................................................................................... 36
3.6 3D Positioning................................................................................................................. 37
3.7 Live View Strategy .......................................................................................................... 37
3.8 Use an Auxiliary Monitor ................................................................................................ 38
3.9 Facial Recognition ........................................................................................................... 38
3.10 PTZ Control ................................................................................................................... 41
3.10.1 Configure PTZ Parameters.................................................................................. 41
3.10.2 Set a Preset ........................................................................................................ 42
3.10.3 Call a Preset........................................................................................................ 43
3.10.4 Set a Patrol ......................................................................................................... 43
3.10.5 Call a Patrol ........................................................................................................ 45
3.10.6 Set a Pattern....................................................................................................... 46
3.10.7 Call a Pattern ...................................................................................................... 47
3.10.8 Set Linear Scan Limit .......................................................................................... 47
3.10.9 One-Touch Park.................................................................................................. 48
3.10.10 Auxiliary Functions ........................................................................................... 48
Chapter 4 Recording and Playback ............................................................................................... 50
4.1 Recording........................................................................................................................ 50
4.1.1 Configure Video Parameters ................................................................................ 50
4.1.2 Enable H.265 Stream Access................................................................................. 52
4.1.3 ANR ...................................................................................................................... 52
4.1.4 Manual Recording ................................................................................................ 52
4.1.5 Configure Recording Schedule ............................................................................. 52
4.1.6 Configure Continuous Recording.......................................................................... 54

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4.1.7 Configure Motion Detection Triggered Recording................................................ 55
4.1.8 Configure Event Triggered Recording................................................................... 55
4.1.9 Configure Alarm Triggered Recording .................................................................. 55
4.1.10 Configure Picture Capture .................................................................................. 56
4.1.11 Configure Holiday Recording.............................................................................. 56
4.1.12 Configure Redundant Recording and Capture.................................................... 57
4.2 Playback.......................................................................................................................... 58
4.2.1 Instant Playback ................................................................................................... 58
4.2.2 Play Normal Video................................................................................................ 59
4.2.3 Play Smart Searched Video .................................................................................. 60
4.2.4 Play Custom Searched Files .................................................................................. 61
4.2.5 Play Tag Files ........................................................................................................ 61
4.2.6 Play by Sub-periods.............................................................................................. 63
4.2.7 Play Log Files ........................................................................................................ 63
4.2.8 Play External Files ................................................................................................ 64
4.3 Playback Operations ....................................................................................................... 65
4.3.1 Normal/Smart/Custom Video .............................................................................. 65
4.3.2 Set Play Strategy in Important/Custom Mode ..................................................... 65
4.3.3 Edit Video Clips .................................................................................................... 65
4.3.4 Switch between Main Stream and Sub-Stream.................................................... 66
4.3.5 Thumbnails View.................................................................................................. 66
4.3.6 Fast View.............................................................................................................. 66
4.3.7 Digital Zoom ......................................................................................................... 67
Chapter 5 Event ............................................................................................................................ 68
5.1 Normal Event Alarm........................................................................................................ 68
5.1.1 Configure Motion Detection Alarms .................................................................... 68
5.1.2 Configure Video Loss Alarms................................................................................ 69
5.1.3 Configure Video Tampering Alarms ..................................................................... 69
5.1.4 Configure Sensor Alarms ...................................................................................... 69
5.1.5 Configure Exceptions Alarms................................................................................ 69
5.2 VCA Event Alarm............................................................................................................. 70

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5.2.1 Temperature Screening........................................................................................ 71
5.2.2 Object Thrown from Building ............................................................................... 71
5.2.3 Loitering Detection............................................................................................... 73
5.2.4 People Gathering Detection ................................................................................. 74
5.2.5 Fast Moving Detection ......................................................................................... 75
5.2.6 Parking Detection................................................................................................. 76
5.2.7 Unattended Baggage Detection ........................................................................... 78
5.2.8 Object Removal Detection ................................................................................... 79
5.2.9 Audio Exception Detection................................................................................... 80
5.2.10 Defocus Detection .............................................................................................. 82
5.2.11 Sudden Scene Change Detection ........................................................................ 82
5.2.12 PIR Alarm............................................................................................................ 83
5.2.13 Thermal Camera Detection ................................................................................ 84
5.2.14 Queue Management .......................................................................................... 85
5.3 Configure Arming Schedule............................................................................................. 85
5.4 Configure Linkage Actions............................................................................................... 86
5.4.1 Configure Auto-Switch Full Screen Monitoring .................................................... 86
5.4.2 Configure Audio Warning ..................................................................................... 87
5.4.3 Notify Surveillance Center.................................................................................... 87
5.4.4 Configure Email Linkage ....................................................................................... 87
5.4.5 Trigger Alarm Output ........................................................................................... 88
5.4.6 Configure Audio and Light Alarm Linkage ............................................................ 88
5.4.7 Configure PTZ Linkage .......................................................................................... 88
Chapter 6 Smart Analysis.............................................................................................................. 90
6.1 Engine Configuration ...................................................................................................... 90
6.2 Face Picture Comparison ................................................................................................ 91
6.2.1 Face Grading Configuration.................................................................................. 91
6.2.2 Face Capture ........................................................................................................ 92
6.2.3 Face Picture Library Management........................................................................ 93
6.2.4 Face Picture Comparison Alarm ........................................................................... 94
6.2.5 Face Picture Search .............................................................................................. 96

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6.3 Perimeter Protection ...................................................................................................... 99
6.3.1 Line Crossing Detection ........................................................................................ 99
6.3.2 Intrusion Detection ............................................................................................ 101
6.3.3 Region Entrance Detection................................................................................. 102
6.3.4 Region Exiting Detection .................................................................................... 104
6.4 Human Body Detection................................................................................................. 105
6.4.1 Human Body Detection ...................................................................................... 105
6.4.2 Human Body Search ........................................................................................... 106
6.5 Multi-Target-Type Detection ........................................................................................ 107
6.6 Self-Learning ................................................................................................................. 108
6.6.1 Learn-by-Example Mode .................................................................................... 108
6.6.2 Configure Self-Learning Library .......................................................................... 108
6.7 Vehicle Detection.......................................................................................................... 109
6.7.1 Configure Vehicle Detection............................................................................... 109
6.7.2 Vehicle Search .................................................................................................... 110
6.8 Target Detection ........................................................................................................... 110
6.9 People Counting............................................................................................................ 111
6.10 Heat Map .................................................................................................................... 112
Chapter 7 IoT .............................................................................................................................. 114
7.1 Add an IoT Device ......................................................................................................... 114
7.1.1 Add an Access Control Device ............................................................................ 114
7.1.2 Add an Alarm Device.......................................................................................... 115
7.1.3 Add Network Audio Device ................................................................................ 117
7.2 Configure the Linkage Action and Arming Schedule ..................................................... 117
7.3 Configure OSD............................................................................................................... 118
7.4 Configure Audio Parameters......................................................................................... 119
7.5 Search the IoT Record ................................................................................................... 120
7.6 IoT Video/Picture.......................................................................................................... 122
7.6.1 Configure the Event Recording/Capturing ......................................................... 122
7.6.2 Search IoT Video................................................................................................. 124

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Chapter 8 File Management ....................................................................................................... 126
8.1 Search Files ................................................................................................................... 126
8.2 Export Files ................................................................................................................... 126
8.3 Smart Search................................................................................................................. 127
Chapter 9 Storage....................................................................................................................... 128
9.1 SSD Management.......................................................................................................... 128
9.1.1 Initialize SSD....................................................................................................... 128
9.1.2 SSD S.M.A.R.T. Detection ................................................................................... 128
9.1.3 Upgrade SSD Firmware ...................................................................................... 128
9.2 Manage Local HDD........................................................................................................ 129
9.2.1 Configure HDD Group......................................................................................... 129
9.2.2 Configure the HDD Property .............................................................................. 130
9.2.3 Configure the HDD Quota .................................................................................. 131
9.3 Add a Network Disk ...................................................................................................... 131
9.4 Manage eSATA.............................................................................................................. 132
9.4.1 Configure eSATA for Data Storage ..................................................................... 133
9.4.2 Configure eSATA for Auto Backup...................................................................... 133
Chapter 10 POS Configuration.................................................................................................... 135
10.1 Configure POS Connection .......................................................................................... 135
10.2 Configure POS Text Overlay ........................................................................................ 138
10.3 Configure POS Alarm................................................................................................... 139
Chapter 11 Hot Spare Recorder Backup ..................................................................................... 141
11.1 Set Hot Spare Device................................................................................................... 141
11.2 Set Working Recorder ................................................................................................. 142
11.3 Manage Hot Spare System.......................................................................................... 142
Chapter 12 Network Settings ..................................................................................................... 144
12.1 Configure DDNS .......................................................................................................... 144
12.2 Configure PPPoE ......................................................................................................... 144
12.3 Configure Port Mapping (NAT).................................................................................... 145
12.4 Configure SNMP.......................................................................................................... 146
12.5 Configure Email........................................................................................................... 148

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12.6 Configure Port............................................................................................................. 149
12.7 Configure ONVIF ......................................................................................................... 151
Chapter 13 User Management and Security............................................................................... 152
13.1 Manage User Accounts ............................................................................................... 152
13.1.1 Add a User........................................................................................................ 152
13.1.2 Edit the Admin User ......................................................................................... 153
13.1.3 Edit an Operator/Guest User............................................................................ 154
13.2 Manage User Permissions........................................................................................... 155
13.2.1 Set User Permissions ........................................................................................ 155
13.2.2 Set Live View Permission on Lock Screen ......................................................... 157
13.3 Configure Password Security ...................................................................................... 158
13.3.1 Export GUID File ............................................................................................... 158
13.3.2 Configure Security Questions ........................................................................... 159
13.3.3 Configure Reserved Email ................................................................................ 160
13.4 Reset Password........................................................................................................... 161
13.4.1 Reset Password by GUID .................................................................................. 161
13.4.2 Reset Password by Security Questions............................................................. 162
13.4.3 Reset Password by Reserved Email .................................................................. 162
13.4.4 Reset Password by Hik-Connect ....................................................................... 163
Chapter 14 System Management ............................................................................................... 164
14.1 Configure Device......................................................................................................... 164
14.2 Configure Time............................................................................................................ 164
14.2.1 Manual Time Synchronization.......................................................................... 165
14.2.2 NTP Synchronization ........................................................................................ 165
14.2.3 DST Synchronization......................................................................................... 165
14.3 Network Detection ..................................................................................................... 166
14.3.1 Network Traffic Monitoring ............................................................................. 166
14.3.2 Test Network Delay and Packet Loss................................................................ 166
14.3.3 Export Network Packet .................................................................................... 167
14.3.4 Network Resource Statistics............................................................................. 167
14.4 Storage Device Maintenance ...................................................................................... 168

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14.4.1 Bad Sector Detection........................................................................................ 168
14.4.2 S.M.A.R.T. Detection ........................................................................................ 169
14.4.3 HDD Health Detection ...................................................................................... 170
14.4.4 Configure Disk Clone ........................................................................................ 171
14.4.5 Repair Database ............................................................................................... 172
14.5 Upgrade Device........................................................................................................... 172
14.5.1 Upgrade by Local Backup Device...................................................................... 172
14.5.2 Upgrade by FTP ................................................................................................ 173
14.5.3 Upgrade by Web Browser ................................................................................ 173
14.5.4 Upgrade by Hik-Connect .................................................................................. 174
14.6 Import/Export Device Configuration Files................................................................... 174
14.7 Log Management ........................................................................................................ 175
14.7.1 Log Storage....................................................................................................... 175
14.7.2 Search & Export Log Files ................................................................................. 176
14.7.3 Upload Logs to the Server ................................................................................ 177
14.7.4 One-Way Authentication ................................................................................. 177
14.7.5 Two-Way Authentication ................................................................................. 178
14.8 Export Diagnostic Information .................................................................................... 179
14.9 Restore Default Settings ............................................................................................. 180
14.10 Schedule Reboot ....................................................................................................... 180
14.11 Security Management............................................................................................... 181
14.11.1 RTSP Authentication....................................................................................... 181
14.11.2 ISAPI Service................................................................................................... 181
14.11.3 HTTP Authentication ...................................................................................... 181
14.11.4 IP Camera Occupation Detection ................................................................... 182
Chapter 15 Appendix.................................................................................................................. 183
15.1 Glossary ...................................................................................................................... 183
15.2 Communication Matrix ............................................................................................... 184
15.3 Device Command ........................................................................................................ 185
15.4 Frequently Asked Questions ....................................................................................... 185
15.4.1 Why is there a part of channels displaying “No Resource” or turning black
screen in multi-screen live view? ........................................................................ 185

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15.4.2 Why is the video recorder notifying the stream type is not supported? .......... 185
15.4.3 Why is the video recorder notifying risky password after a network camera is
added?................................................................................................................. 186
15.4.4 How to improve the playback image quality?.................................................. 186
15.4.5 How to confirm the video recorder is using H.265 to record video? ................ 186
15.4.6 Why is the timeline at playback not constant? ................................................ 187
15.4.7 Why is the video recorder notifying the network is unreachable when a network
camera is being added?....................................................................................... 187
15.4.8 Why is the IP address of network camera being changed automatically? ....... 187
15.4.9 Why is the video recorder notifying IP conflict?............................................... 188
15.4.10 Why is image getting stuck when playing back by single or multi-channel
cameras? ............................................................................................................. 188
15.4.11 Why does my video recorder make a beeping sound after booting?............. 188
15.4.12 Why is there no recorded video after the motion detection is set? ............... 188
15.4.13 Why is the video sound quality not good? ..................................................... 189

Network Video Recorder User Manual
1
Chapter 1 Basic Operation
1.1 Activate Your Device
1.1.1 Default User and IP Address
●Default administrator account: admin.
●Default IPv4 address: 192.168.1.64.
1.1.2 Activate via Local Menu
For the first-time access, you have to set an admin password to activate your device. No operation
is allowed before activation. You can also activate the device via web browser, SADP or client
software.
Steps
1. Enter the admin password twice.
Figure 1-1 Activate via Local Menu