HiTi Digital P510L User manual

Printer
Troubleshooting Guide
!

All Printers
It is paramount that the manufacturer instructions for transporting the
printer be followed. Both Hiti and Ciaat require that you remove all media -
paper and ribbon - from the printer before transporting. More than 60% of all
printer issues result from failure to remove the media prior to transporting. This
can cause physical damage to the media as well as the internal components of
the printer.
Also, check regularly for any debris and/or dust inside of the printer in between
events.
Basic Troubleshooting
With all printers running on a Windows PC there are several things that can be
done regardless of the make or model of the printer.
I. Check USB connection
A. Make sure that you are plugging the printer into the same USB port each
time you set up. Changing ports can confuse Windows.
B. Unplug the USB connection from the computer, wait five seconds, then
plug the USB back into the computer.
C. If printer is continuously not detected, try plugging into a different USB
port. If the printer is suddenly detected then there could be a hardware
problem with the previous US
D. Check USB cable connection on the printer to make sure it is not loose.
II. Reload Media
A. Sometimes it is necessary to completely remove media and reload it.
Do so slowly and carefully.
III. Check for debris in the printer
A. At times the cutter can cause debris to slip into the printer. Visually
inspect all paper paths available.

B. Use canned air to blow into areas you cannot see clearly. This will help
to dislodge any debris.
IV. Power off Printer
A. It can help to clear bad data out of the printer memory by turning the
printer (only the printer) off for a period of 30 seconds. After 30 seconds
turn the printer back on.
V. Replace USB Cable
A. Since the USB cable mostly sits there untouched it is not often thought
that the cable itself can just go bad. In essence the USB cable is just
another power cable that also transmits data. These cables can on
occasion go bad without warning. It is a good idea to have a spare USB
cable on hand.
VI. Darkroom Print Queue
A. Go into Darkroom, Prints.
B. Select print in the middle of the black menu bar.
C. Choose Show Print Queue.
1. If there are any jobs in the queue click on Delete All Print Jobs along
the left side. This will remove any corrupted print jobs that can hold
up the printing.
VII. Turn printer off then back on
A. The power switch for the Brava 21 is on the back near where the power
cord connects. Switch the power off and wait for 30 seconds, then
switch the power back on.!

Ciaat Brava 21 Troubleshooting
Torn Ribbon
The ribbon can be easily repaired with scotch tape. Just bring the two broken
ends together and tape both sides with scotch tape. Then roll the broken area
onto the uptake roll.
Checking for Debris
If no debris is seen in the cavity of the printer, there could possibly be debris in
the paper path. To check for this, remove the paper roll and look to see if any
debris is visible.
Next reload the paper, but when the Paper Load green light comes on,
continue pushing the paper until you see the edge appear in the ribbon
compartment. This will usually push any debris along the path into the open
area and clear the path.
Remove and Re-add Printer
The Brava 21 runs on a built-in driver in Darkroom. You can remove the printer
and add it back in with just a few clicks:
1. In Darkroom, go to Global Settings, Printer Options.
2. Click on the Brava 21 to highlight it.
3. Along the right side, click on Remove Printer.
4. To add it back, click on Add Printer along the right side.
5. Select the Brava 21 at the top of the list in the printer selection window.
The printer is now added back into Darkroom.
Error Codes
The complete printer manual for the Brava 21 is included in your printed Booth
manual. Below is the error light page. Generally most error situations have to

do with the media not being loaded correctly, or a small jam. Removing the
paper and ribbon will typically fix issues.

Adjusting the Ribbon
If reloading the ribbon does not work initially, remove the ribbon and roll 6
inches of it into the take-up roll, then reinsert. There is information on the
ribbon that the printer reads and this information can be faulty. Adjusting the
position of the ribbon material will force the printer to advance to the next
information strip.

Hiti P510L Troubleshooting
Ribbon rip or Paper Jam
Open the side door of your printer. Rewind the paper back into the
roll by turning the handle in the direction of the arrow. Push the
button and remove the paper.
Does the paper have a clean-cut edge?
If the edge of the paper iscrumpled, you will need some scissors to cut
a clean edge.
Is the ribbon torn?
You have two options:
1. If you can find some scotch tape nearby, you can simply tape
the two sides back together and then wind it up into the reel.
2. Feed one side of the ribbon onto the other and roll in into
thereel.
Printer Still Jamming?
It’s likely you have a small piece of paper, debris, or something in the
printer.
Don’t see anything in the printer? Check again! We’ve found some
super small pieces of paper trapped in there that have caused a jam. If
everything looks good, install everything back inside per usual
installation. Turn the printer off/on, and try another print.
If it says there is a printer jam, it really means there is a jam. There is
something somewhere blocking/interfering with the print. This may
require service, you will want to contact Hiti.

Disable Automatic Cutting for 4x6/postcard prints
This is a setting within Darkroom:
Open Darkroom and head to Global Settings (upper right-hand
corner)> Select Printer Options> Right-click the printer and select
Configure> Properties> select the Paper tab> select 6×4 (not 6×4
split) from the drop-down menu and make sure this setting is saved
before testing.
Removing the Printer from the Photo Booth
Two options here based on when your booth was constructed.
1. Most recent photo booths 11/13 – 11/14 (Hiti printers) -
Remove the screw that is found to the right of the printer.
Once removed, simply slide the printer out on the piece of
wood that it is attached to.
2. Unscrew the block of wood that is secured above the printer.
(Below your laptop or on the same board as your computer).
Once the block is removed, grab the printer, lift it upwards, and
pull it out. You need to lift about ¾of an inch to be able to
pull it out.

Printer is Offline
Check Devices and Printers to see if the printer is appearing here. You
can get to Devices and Printers on Windows 8 by pressing the
“windows” button and C at the same time and searching for “Devices”
and click on ‘Devices and Printers’. You can also swipe from the right of
the screen and then search for ‘devices and printers’. Windows 7,
Start Menu > Control Panel> Printers and Devices.
!
Right-click the HiTi P510L and make it the default printer. If there are
multiple copies (Copy 1, Copy 2, etc…), select the highest copy of
printer.
If it’s not appearing here, make sure the USB cable and power cords
are both securely plugged in at both ends. Try unplugging/plugging
both the USB and Power cables back in (if the printer was plugged into
the USB hub, try plugging directly into the computer this time to make
sure it’s receiving enough power).
Do you see the green light on the printer? (If you see an amber light,
this usually indicates an error)
If your printer isn’t on, check the power switch on the back of the

printer (may need to pull out first, unless you have long/skinny arms).
Still having issues, or have an error? Contact Imaging Spectrum or HiTi
for support.
Printer is Not Printing
1. Print Make sure printer isn’t offline (see “Printer Offline?” section)
and make sure you have a solid green light on the printer (anything
else usually indicates a paper jam, the printer door not properly
closed, out of paper, or the printer not turned on).
2. While in Devices and Printers, check to make sure printer is not
offline and is selected as the default, make sure that you have the
highest printer copy selected (if there are more than one copy of
the printer appearing).
3. While still under Devices and Printers, double-click on the printer
toview the printing queue and delete any jobs that are pending.
Then click “Printer” in the top left corner of the printer queue
window and make sure there isn’t a check mark next to “Pause
Printing”. If there is, deselect it.
4. To print a test page, Open Devices and Printers by clicking
the Start button !, and then, on the Start menu, clicking Devices
and Printers, Right-click a printer, and then click Printer properties.
On the General tab, click Print Test Page. If successful, continue to
step 5. If not successful, see “Reinstalling Printer Drivers” and then
repeat steps 1-4 here.
5. Open Darkroom and head to Global Settings (upper right-hand
corner)> Select Printer Options> if there is currently a printer
appearing here, right-click and remove this printer.
6. Select Add Printer (right-hand side)> select windows printer and
then press “Add Printer”> click on the Hiti P510L Printer and then

press“OK” (if there are multiple copies showing, again, select the
highestcopy)
7. You may also want to right-click the printer and select Configure if
needing to switch between Postcard/Photo strips and landscape/
portrait so that the printer knows whether or not to cut the photos
into strip, or to reposition the photos for printing.
Reinstalling Printer Drivers
It is not recommended to try to remove and reinstall drivers during an
event. Please see the downloadable troubleshooting manual on the
SAP support page for complete instructions. This should be done at
home with a reliable Internet connection.
Photo Strips are NOT being automatically cut into strips by
the printer
This is a setting within Darkroom:
•Open Darkroom and head to Global Settings (upper right-hand
corner)
•Select Printer Options
•Double-click the printer in the list to bring up the Properties Window
•Click on the Properties button on the right side of the window
•In the second pop-up, click on the Paper tab
•From the drop-down select 6×4 Split from the drop-down menu
•Click Ok to close window
•Click Ok on Properties window
Printing layout/alignment Issues
If your layout is printing funny, here are a few things to check:

1. Within Darkroom - Go to Settings > Main
2. For Print output, if printing photo strips, make sure 2×6 is
selected from the first drop-down menu, and 2 copies is
selected from the second drop-down menu.
3. Follow the steps above under “Photo Strips are NOT
being automatically cut into strips by the printer” to
make sure printer is set to print and cut 2x6 strips.!