Home Decorators Collection Mattingly 23MM30583-PC72 User manual

USE AND CARE GUIDE
MATTINGLY ELECTRIC FIREPLACE
304602466/112272/23MM30583-PC72
304602465/112265/23MM30583-PO83
We appreciate the trust and condence you have placed in Home Decorators through the purchase of this electric replace. We strive to
continually create quality products designed to enhance your home. Visit us online to see our full line of products available for your home
improvement needs. Thank you for choosing Home Decorators!
THANK YOU
QUESTIONS, PROBLEMS, MISSING PARTS? BEFORE RETURNING TO THE STORE,
CALL HOME DECORATORS COLLECTION CUSTOMER SERVICE
8 A.M. - 7 P.M., EST, MONDAY - FRIDAY, 9 A.M. - 6 P.M., EST, SATURDAY
1-800-986-3460
HOMEDEPOT.COM/HOMEDECORATORS

2
CAUTION: This unit is intended for use only with the products and maximum weights indicated. Use with other products or products heavier
than the maximum weights indicated may result in instability causing possible injury.
NOTE: Flat Panel TVs with base support should be placed squarely in the center of the stand with no overhang on any side.
Maximum Load Warning ...........................................2
Safety Information.....................................................3
Warranty ..................................................................... 5
Pre-Assembly............................................................. 6
Hardware Included ................................................... 6
Product Specications....................................................... 7
Tools Required ................................................................... 7
Package Contents.............................................................. 8
Assembly....................................................................9
Operation .................................................................15
FCC/IC Information......................................................... 18
Care & Cleaning.......................................................18
Troubleshooting.......................................................19
Replacement Parts.................................................. 21
Maximum Load Warning
Table of Contents
MAXIMUM LOAD 90 lb. (40.8 kg)
MAXIMUM LOAD 15 lb. (6.8 kg)
MAXIMUM LOAD 15 lb. (6.8 kg)
MAXIMUM LOAD 20 lb. (9.1 kg)

3
HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
Please read and understand this entire manual before
attempting
to assemble, operate or install the product. If you
have any question regarding the product, please call customer
service at service at 1-800-986-3460, 8 a.m.-7 p.m., EST,
Monday-Friday, 9 a.m. - 6 p.m., EST, Saturday.
When using electrical appliances, basic precautions should
always be followed to reduce the risk of re, electrical shock,
and injury to persons including the following:
1. Read all instructions before using this appliance.
2. If possible, always unplug this appliance when not in use.
3. Only a qualied service person should repair this product.
4. Do not use outdoors.
5.
Do not cover the cord under the carpeting. Do not cover
with throw rugs, runners or the like. Arrange the cord away
from trafc areas and where it will not be tripped over.
6. To disconnect this appliance, turn the controls to the off
position, and then remove the plug from the outlet.
7. Connect to properly grounded outlets only.
8.
This appliance, when installed, must be electrically
grounded in accordance with local codes or, in the
absence of local codes, with the current CSA C22.1
Canadian Electrical Code. For U.S.A. installations, follow
local codes and the National Electrical Code, ANSI/NFPA
NO.70.
9. This appliance has hot and arcing or sparking parts inside.
Do not use it in areas where gasoline, paint or ammable
liquids are used or stored. This replace should not be
used as a drying rack for clothing. Do not hang Christmas
stockings or other decorations on or near this product.
10. There is a thermostat limiter inside the heater. When inner
temperature overheating or abnormal heating occurs, the
thermostat protective device will cut off the power supply
to avoid damage to the replace or risk of re.
Safety Information
WARNING: Under no circumstances should this fireplace be
modified. Parts that must be removed for servicing must be re-
placed prior to operating this replace again.
DANGER:
High temperatures may be generated under
certain abnormal conditions. Do not partially or fully cover
or obstruct the front of this heater.
WARNING: If the supply cord is damaged, it must be replaced
by the manufacturer, its service agent or similarly qualified
persons in order to avoid a hazard.
WARNING: In order to avoid overheating, do not cover the
heater.
WARNING:
Use extreme caution when operating heater
near children and the disabled.
WARNING:
Do not insert or allow foreign objects to enter
any ventilation or exhaust opening as this may cause an electric
shock or re, or damage the appliance.
WARNING: To prevent a possible re, do not block air intakes
or exhaust in any manner. Do not use on soft surfaces, like a bed,
where the opening may become blocked.
WARNING:
This appliance has hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint or ammable
liquids are used or stored. This replace should not be used as a
drying rack for clothing. Do not hang Christmas stockings or other
decorations on or near this product.
WARNING:
Use this appliance only as described in the manual.
Any other use not recommended by the manufacturer may cause
re, electric shock or injury to persons.
WARNING: This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never locate this
appliance where it may fall into a bathtub or other water container.
WARNING: This appliance is not a toy. Supervise children
playing near it.
WARNING:
This heater may include a visual alarm to warn
that parts of the heater are getting excessively hot. If the alarm
illuminates, immediately turn the heater off and inspect for any
objects on or adjacent to the heater that may have blocked the
airow or otherwise caused high temperatures to have occurred.
DO NOT OPERATE THE HEATER WITH THE ALARM ILLUMINATING.
CAUTION:
Never leave the heater operating unattended.
Extreme caution is necessary if unsupervised children or invalids
are nearby.
CAUTION:
Before assembly, carefully use scissors or a utility
knife to cut and unwrap all parts. Make sure you do not discard
the hardware.

4
NOTE:
To avoid injury from unexpected starting or electrical
shock, do not plug the power cord into a source of power during
unpacking and assembly. The cord must remain unplugged
whenever you are adjusting/assembling the replace.
If any part is missing or damaged, do not attempt to use or
plug in the power cord until the missing or damaged part is
correctly replaced. To avoid electric shock, use only identical
replacement parts when servicing double-insulated tools.
NOTE:
Use care in assembling your new fireplace. Take your
time and use the hardware provided and a quality Phillips head
screwdriver. Never overtighten bolts.
• Do not sit on any part of the mantel.
NOTE:
SAVE THESE
INSTRUCTIONS
Safety Information (continued)

5
HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
Warranty
1 Year Limited Warranty: The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for
a period of one year from date of purchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, after said defect is conrmed
by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product, except as provided by law.
7. All other warranties – expressed or implied – with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non-accessories used in conjunction with the
installation of this product.
10. This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The replace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
Warranty

6
HARDWARE INCLUDED
Part Description Part Number Quantity
AA Wood Dowel PH-DWLNTL001 20
BB Shelf Pin PH-SPNPCSPLB2 16
CC Handle (with Screw) Handle (with Screw) 2
DD Screw 3 x 16 mm PH-SCRBLK001 38
EE Door Hinge PH-HNGBLK003 4
FF Screw 4 x 50 mm PH-SCRBLK006 8
GG Screw 4 x 15 mm PH-SCRBLK009 18
HH Angle Bracket PH-BKTBLK007 2
II Magnetic Catch PH-MCHBRW001 2
JJ Screw 3 x 15 mm PH-SCRBLK010 8
KK Tipping Restraint Hardware PH-BKTWHT003 2
LL Bolt 6.3 x 32 mm PH-BLTZNC001 6
MM Washer 19mm PH-WSRZNC001 6
NN Door Bumper PH-BMPBLK002 2
OO Cam Lock Screw PH-KDBBLK001 12
PP Cam Lock PH-KDCBLK001 12
QQ Plastic Connector PH-BKTBLK010 8
RR Metal Plate (Pre-attached) PH-PLTBLK001 4
SS Floor Glide (Pre-attached) PH-GLDBRW001 6
ZZ Touch up Pen Touch up Pen 1
Pre-Assembly
JJ KK LL MM NN OO PP QQ
ZZSSRR
II
DD
CC EE FF GG HH
AA BB

7
NOTE:
Hardware not shown to actual size.
Phillips Screwdriver
PRODUCT SPECIFICATIONS
VOLTAGE 120VAC, 60 Hz
AMPS 12.5 Amps
WATTS 1500 Watts
PLANNING ASSEMBLY
Before beginning assembly of product, make sure all parts are present. Compare parts with Hardware Included and Package Contents lists.
If any part is missing or damaged, do not attempt to assemble, install or operate the product. Contact customer service for replacement
parts.
Estimated Assembly Time: 90 Minutes
TOOLS REQUIRED

8
A
I
I
E
F
BH
C
D
G
L
J
M
M
M
M
K
PACKAGE CONTENTS
NOTE: All panels are labeled left
and right as viewed from the front of
unit.
Pre-Assembly (continued)
N
Part Description Quantity
A Base 1
B Center Shelf 1
C Left Center Panel 1
D Right Center Panel 1
E Decorative Base Panel 1
F Left Side Panel 1
GTop Assembly 1
H Right Side Panel 1
I Side Back Panel 2
J Center Back Panel 1
K Left Door 1
L Right Door 1
M Adjustable Shelf 4
N Fireplace Insert 1

9
HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
3
12
Assembly
B
AA
OO
PP
JJ
NN
B
D
D
D
C
C
C
Insert Wood Dowels (AA) into the pre-drilled holes on
the sides of the Center Shelf (B).
Align the Door Bumpers (NN) onto the Left Center Panel (C)
and secure with Screws (JJ).
Repeat step for the Right Center Panel (D).
4
Align the Left Center Panel (C) with the Center Shelf
(B). Push together.
Insert Cam Locks (PP) into the pre-drilled holes,
using a Phillips screwdriver.
Repeat to attach the Right Center Panel (D).
Using a Phillips screwdriver, insert Cam Lock Screws
(OO) into the pre-drilled holes in the Left Center
Panel (C).
Repeat to prepare the Right Center Panel (D).
Preparing the center shelf
Preparing the center panels
Preparing the center panels
Attaching the center panels

10
Assembly (continued)
78
56
H
F
E
AA
FF
AA
MM
LL
A
A
Insert Wood Dowels (AA) into the previously
assembled unit (Step 4).
Using a Phillips screwdriver, secure the Decorative
Base Panel (E) by inserting Washers (MM) and Bolts
(LL) through the pre-drilled holes in the Base (A).
On a at surface, align the previously assembled unit
(step 5) and the Base (A).
Insert Screws (FF) through the pre-drilled holes in
the Base (A). Tighten with a Phillips screwdriver.
Insert Wood Dowels (AA) into the pre-drilled holes in the
Left and Right Side Panels (F,H).
Preparing the center panels Attaching the decorative base panel
Attaching the base Preparing the side panels

11
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Assembly (continued)
G
11 12
910
H
FAFF
DDRR
B
AA
OO
On a at surface, secure the Left Side Panel (F) to
the Base (A) by inserting Screws (FF) through the
pre-drilled holes.
Repeat to attach the Right Side Panel (H)
Align the Metal Plate (RR) onto the back of the center
shelf (B) and secure with a Screw (DD).
Rotate the Metal Plate (RR) to span the joint and secure
with another Screw (DD).
Repeat to secure the other side.
Insert Wood Dowels (AA) into the pre-drilled holes in
the top edges of the main assembly.
Place the Top Assembly (G) onto a at surface.
Insert the Cam Lock Screws (OO) into the pre-drilled
holes in the bottom of the Top Assembly (G).
Tighten using a Phillips Screwdriver.
Preparing the top assemblyPreparing the top assembly
Attaching the side panels Securing the center shelf

12
Assembly (continued)
15 16
13 14
L
K
KL
G
I
I
J
PP
DD
EE CC
GG
Place the Top Assembly (G) on top of the main
assembly.
From underneath, insert Cam Lock
Connectors (PP) into the pre-drilled holes.
Tighten using a Phillips screwdriver.
Attaching the top assembly
Insert the Screws (DD) through the pre-drilled holes in
the Center Back Panel (J) and the Side Back Panels (I).
Tighten using a Phillips screwdriver.
Installing the back panels
Place the Rolling Door Hangers (EE) on the outside of
the Left Door (K).
Insert Bolts (GG) into the pre-drilled holes.
Tighten using a Phillips screwdriver.
Repeat for the Right Door (L).
Attaching the rolling door hanger
Remove the pre-assembled screws from the Handles
(CC), then attach to the Left Door (K).
Repeat for the Right Door (L).
Attaching the handles

13
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Assembly (continued)
19 20
1817
GG
M
M
M
M
BB
GG
HH
A
Align the Left Door (K) with the Door Hinge (EE), latched
push the Left Door (K) to the right.
Insert screws (GG) into the pre-drilled holes.
Tighten using a Phillips Screwdriver.
Repeat to attach the Right Sliding Door (L).
Attaching the sliding doors Attaching the adjustable shelves
Insert the Shelf Pins (BB) into the pre-drilled holes on
the inside of the Left Side Panel (F) and the Left Center
Panel (C).
Rest the Adjustable Shelf (M) on the Shelf Pins (BB).
Repeat for the right side.
Installing the replace insert into
the mantel assembly
Lift the Fireplace Insert carefully into the back of the
unit and center in the replace insert opening.
Do not drag the replace insert across the Base
as it may scratch your unit.
Align the Angle Bracket (HH) onto the Base (A) and
secure with a Screw (GG).
EE
K
N
L
Securing the Fireplace Insert

14
Assembly (continued)
KK
21
When the Tipping Restraint Hardware (KK) is properly
installed, it can provide protection against unexpected
tipping of the Unit due to small tremors, bumps
or climbing.
Your Unit comes with two Tipping Restraint Hardware
(KK). Each Tipping Restraint Hardware (KK) includes
one Unit Anchor, one Wall Anchor, one Anchor Tether,
and four Anchor Screws. Use these to complete the
following steps for a proper installation.
Locate a secure wall stud behind the unit closest to
left side.
Align the Unit Anchor with a wall stud and attach with
two Anchor Screws using a Philips Head Screwdriver.
The Anchor Screws must pass through the Top
Assembly (G) for proper installation.
Align the Wall Anchor in the center of the wall stud, at
level with the Unit Anchor, and attach with two Anchor
Screws using a Philips Head Screwdriver.
On the Anchor Tether, detach the cable from the
connector and loop the loose cable through the eyelets
on the Wall Anchor and Unit Anchor. Reattach the loose
cable to the connector, but do not tighten.
Locate a secure wall stud behind the unit closest to the
right side, and repeat the steps above.
Tighten both Anchor Tethers by pulling the cable
the through connector.
Installing the tipping restraint hardware
WARNING:
Installing the Tipping Restraint
Hardware will help prevent accidents or damage to the
unit.
NOTE:
Installation of the Tipping Restraint Hardware
(KK) will provide a small space between the wall and the
unit. This will allow you to run power cords and connector
cables to your television or other devices placed on top of
the Unit.

15
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Operation
Operation
3 4
Adjusting the heater
Press the Heater button to set the thermostat. The replace
contains three infrared quartz heating elements.
The thermostat setting range is 62°F - 82°F or 17°C - 27°C
or always ON.
The thermostat is adjustable by 2°F or 1°C increments.
The up and down buttons“ ”on the remote will
increase / decrease temperature setting.
NOTE: To change between °F and °C press and hold the
HEATER button on the control panel for 3 seconds.
Push the Power button to supply power to all
functions of the replace and put the insert in a
standby mode.
Push the Power button again to turn off all functions.
1 2
Powering the replace
NOTE: Holding the Power button on the control panel for
10 seconds will disable the heater function.
NOTE: All previous settings are held in memory, so the
next time you power up the replace, the unit will turn on
with the same settings.
Adjusting the ame
There are 6 brightness levels that can be selected:
Settings F6 - F4 decrease in Amber brightness
Settings F3 - F1 decrease in Spectrare brightness
Pressing the Timer button will cycle through the timer
settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, 7H,
8H, 9H and off.
Setting the timer
NOTE: The control panel can be accessed at the upper-right corner of the insert.
/

16
NOTE: Please operate the remote control at a slow
measured pace. Press the remote control buttons with
an even motion and gentle pressure. Repeatedly pressing
buttons in rapid succession may cause the transmitter to
malfunction.
NOTE: Do not mix old and new batteries. Do not mix
alkaline, standard (carbonzinc), or rechargeable (nicad,
nimh, etc) batteries. Do not ingest batteries.
Operation (continued)
When the remote control stops operating or its range
seems reduced, it is time to replace the battery with
new ones.
On the back end of the remote, press and slide
the battery door open and remove the old battery.
Insert 2 AAA batteries, checking that the + and -
sides of the battery match inside the battery
compartment.
Replace the battery compartment door.
The battery may contain hazardous substances that
could endanger the environment and human health.
This symbol marked on the battery and/or packaging
indicates that used battery shall not be treated
as municipal waste. Instead it shall be left at the
appropriate collection point for recycling.
By correctly disposing used batteries, you prevent
potential negative consequences for the environment
and human health. Recycling used materials also
conserves natural resources.
For more information about collecting and recycling
used batteries, please contact your local municipality,
your waste disposal service or the point of sale where
you purchased this product.
5 6
Replacing the remote control battery Disposing of used batteries
7Power cord information
This heater is for use on 120 volts. The cord has a plug
as shown in the figure.
Connect to properly grounded outlets only.
Do not use a 2 prong adapter. Never use with an
extension cord or relocatable power tap (outlet/
power strip).
NOTE: Batteries should be removed if the product is
to be left unused for a long time.

17
HOMEDEPOT.COM/HOMEDECORATORS
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Operation (continued)
8Patent pending Safer Plug™ information
This product is equipped with a Safer Plug™, which is an advanced safety
device that helps detect electrical res caused from faulty outlets.
Overloading of outlets, adapters and surge protectors may cause
overheating, damage, and increased risk of res. The Safer Plug
continuously monitors the temperature in the plug and outlet and will turn
off the heater to prevent unsafe outlet overheating.
If the Safer Plug cuts the power due to unsafe conditions it will show an
“ Er ”message on the screen. If this occurs the Safer Plug has prevented a
potentially unsafe condition.
To reset the device if this occurs, rst allow the plug to cool down. Once
the plug has cooled down, unplug the device and wait 5 seconds, then
plug back in and continue to use normally.
If the Safer Plug continues to activate your outlet may be faulty. Check
your heater cord and plug connections. Faulty wall outlet connections or
loose plugs can cause the outlet or plug to overheat. Be sure the plug ts
tight in the outlet. Heaters draw more current than small appliances, over-
heating of the outlet may occur even if it has not occurred with the use of
other appliances. During use check frequently to determine if your plug
outlet or faceplate is HOT! If so, discontinue use of the heater and have a
qualied electrician check and/or replace the faulty outlet(s).
SAFER PLUG
Patent Pending

18
Care and Cleaning
Dust your replace regularly with a soft non-lint-producing cloth or household dusting product.
Clean your replace with a gentle non-abrasive household cleaner. Dry your replace immediately with a soft cloth or towel.
Tips for using touch-up pen (ZZ): For scratches, stroke in direction of scratch. For worn areas, stroke in direction of wood grain. Rub
excess colorant promptly with a soft cloth.
The motors used on the fan and the ame generator assembly are pre-lubricated for extended bearing life and require no further
lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.
Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or replace.
FCC/IC Information
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
WARNING:
Disconnect power before attempting any maintenance or cleaning to reduce the risk of re, electrical shock or personal injury.
WARNING:
Make sure the power is turned off before proceeding with repairs. Any electrical repairs or rewiring of this unit should be
carried out by a licensed electrician in accordance with national and local codes. If repairing or replacing any electrical component or wiring,
the original wire routing, color coding and securing locations must be followed. During any service of this appliance, the power to the unit
must be turned off. First turn the main power switch to the OFF position. Then remove the electrical plug from the wall outlet.
WARNING:
Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire,
electrical shock and injury to persons.
WARNING:
Do not use this replace if any part of it has been under water. Immediately call a qualied service technician to inspect the
replace and replace any part of the electrical system.
WARNING:
Changes or modications to this unit not expressly approved by the party responsible for compliance could
void user’s authority to operate the equipment.

19
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PROBLEM ROOT CAUSE CORRECTIVE ACTION
Display shows " " The thermostat sensor is
broken or disconnected.
Unplug the replace, remove the back panel
of the replace and check that the
thermostat is plugged into the main circuit
board. If this does not solve the problem
contact customer service for a replacement
thermostat sensor.
Display shows " " The thermostat sensor is broken. Contact customer service for a replacement
thermostat sensor.
Display shows " " Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air
inlets and outlets are not blocked as this may
cause overheating. Unplug the heater for 30
minutes and allow it to cool down. Replug
and operate. Monitor the heater for signs of
overheating. If the problem persists
discontinue use of the heater and contact
customer service.
Display shows " " This is normal operation.
Check your heater cord and plug
connections. Faulty wall outlet connections
or loose plugs can cause the outlet or plug
to overheat. Be sure the plug ts tight in the
outlet. Heaters draw more current than small
appliances. Overheating of the outlet may
occur even if it has not occurred with the
use of other appliances. During use check
frequently to determine if your plug outlet or
faceplate is HOT! If so, discontinue use of the
heater and have a qualied electrician check
and/or replace the faulty outlet(s).
Display Shows "E5" The heater air outlet is blocked. Verify there is a 3 foot clear space in front of
the heater air outlet.
Heater does not blow warm air. The heater is in a cool down cycle.
Normal operation will continue to run for
several minutes before shutting down. Times
will vary based on temperatures. During this
time cool air will blow.
There is no power and the logs do not
glow. There is no power to the unit.
Check that the unit is plugged into a
standard 120V outlet. Press the Power button
several times and make sure power is set to
the “ON”position.
The logs glow, but there is no ame
effect. The ame effect turned off. Press the Flame button several times.
The heater does not blow warm air.
Thermostat setting is
preventing the heater from
turning on.
Adjust the temperature settings to ensure
that the thermostat is set higher than the
current room temperature.
Troubleshooting

20
PROBLEM ROOT CAUSE CORRECTIVE ACTION
Flame effect works but heater
function does not and the emberbed
ashes when the Heater button is
pressed.
The heater is disabled.
With the power on press and hold the POWER
button on the control panel for 10 seconds.
Once re-enabled the emberbed lights will
ash multiple times.
The remote control is not working.
There are no batteries. Change the remote batteries.
The signal is poor.
Operate remote transmitter at a slow
measured pace.
Press the remote control buttons with an
even motion and gentle pressure. Repeat-
edly pressing buttons in rapid succession
may cause the transmitter to malfunction.
The remote is too far from the heater.
Operate the remote at a distance less than
20 ft from the front of the
appliance; point the remote at the control
panel.
Troubleshooting (continued)