Home Decorators Collection 23WM597-PI54 User manual

USE AND CARE GUIDE
WHITTINGTON ELECTRIC FIREPLACE
We appreciate the trust and condence you have placed in Home Decorators Collection through the purchase of this Fireplace. We strive to
continually create quality products designed to enhance your home. Visit us online to see our full line of products available for your home
improvement needs. Thank you for choosing Home Decorators Collection!
THANK YOU
QUESTIONS, PROBLEMS, MISSING PARTS? BEFORE RETURNING TO THE STORE,
CALL HOME DECORATORS COLLECTION CUSTOMER SERVICE
8 A.M. - 7 P.M., EST, MONDAY - FRIDAY, 9 A.M. - 6 P.M., EST, SATURDAY
1-800-986-3460
HOMEDEPOT.COM/HOMEDECORATORS
1005207104/312727389/23WM597-PI54
1005207108/312727375/23WM597-PI35

2
MAXIMUM LOAD 40 lb. (18.2 kg)
CAUTION: This unit is intended for use only with the products and maximum weights indicated. Use with other products or products heavier
than the maximum weights indicated may result in instability causing possible injury.
Maximum Load Warning...........................................2
Safety Information.....................................................3
Warranty ..................................................................... 5
Pre-Assembly............................................................. 6
Hardware Included ................................................... 6
Product Specications....................................................... 6
Tools Required ................................................................... 6
Package Contents.............................................................. 7
Assembly....................................................................8
Operation .................................................................16
FCC/IC Information......................................................... 19
Care & Cleaning....................................................... 19
Troubleshooting....................................................... 20
Replacement Parts.................................................. 22
Maximum Load Warning
Table of Contents

3
HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
Please read and understand this entire manual before
attempting
to assemble, operate or install the product. If you
have any question regarding the product, please call customer
service at 1-800-988-7021, 8 a.m.-7 p.m., EST, Monday-Friday,
9 a.m. - 6 p.m., EST, Saturday.
When using electrical appliances, basic precautions should
always be followed to reduce the risk of re, electrical shock,
and injury to persons including the following:
1. Read all instructions before using this appliance.
2. If possible, always unplug this appliance when not in use.
3. Only a qualied service person should repair this product.
4. Do not use outdoors.
5.
Do not cover the cord under the carpeting. Do not cover
with throw rugs, runners or the like. Arrange the cord away
from trafc areas and where it will not be tripped over.
6. To disconnect this appliance, turn the controls to the off
position, and then remove the plug from the outlet.
7. Connect to properly grounded outlets only.
8.
This appliance, when installed, must be electrically
grounded in accordance with local codes or, in the
absence of local codes, with the current CSA C22.1
Canadian Electrical Code. For U.S.A. installations, follow
local codes and the National Electrical Code, ANSI/NFPA
NO.70.
9. This appliance has hot and arcing or sparking parts inside.
Do not use it in areas where gasoline, paint or ammable
liquids are used or stored. This replace should not be
used as a drying rack for clothing. Do not hang Christmas
stockings or other decorations on or near this product.
10. There is a thermostat limiter inside the heater. When inner
temperature overheating or abnormal heating occurs, the
thermostat protective device will cut off the power supply
to avoid damage to the replace or risk of re.
Safety Information
WARNING: Under no circumstances should this replace be
modied. Parts that must be removed for servicing must be
replaced prior to operating this replace again.
DANGER:
High temperatures may be generated under
certain abnormal conditions. Do not partially or fully cover
or obstruct the front of this heater.
WARNING: If the supply cord is damaged, it must be replaced
by the manufacturer, its service agent or similarly qualified
persons in order to avoid a hazard.
WARNING: In order to avoid overheating, do not cover the
heater.
WARNING:
Use extreme caution when operating heater
near children and the disabled.
WARNING:
Do not insert or allow foreign objects to enter
any ventilation or exhaust opening as this may cause an electric
shock or re, or damage the appliance.
WARNING: To prevent a possible re, do not block air intakes
or exhaust in any manner. Do not use on soft surfaces, like a bed,
where the opening may become blocked.
WARNING:
This appliance has hot and arcing or sparking parts
inside. Do not use it in areas where gasoline, paint or ammable
liquids are used or stored. This replace should not be used as a
drying rack for clothing. Do not hang Christmas stockings or other
decorations on or near this product.
WARNING:
Use this appliance only as described in the manual.
Any other use not recommended by the manufacturer may cause
re, electric shock or injury to persons.
WARNING: This heater is not intended for use in bathrooms,
laundry areas and similar indoor locations. Never locate this
appliance where it may fall into a bathtub or other water container.
WARNING: This appliance is not a toy. Supervise children
playing near it.
WARNING:
This heater may include a visual alarm to warn
that parts of the heater are getting excessively hot. If the alarm
illuminates, immediately turn the heater off and inspect for any
objects on or adjacent to the heater that may have blocked the
airow or otherwise caused high temperatures to have occurred.
DO NOT OPERATE THE HEATER WITH THE ALARM ILLUMINATING.
CAUTION:
Never leave the heater operating unattended.
Extreme caution is necessary if unsupervised children or invalids
are nearby.
CAUTION:
Before assembly, carefully use scissors or a utility
knife to cut and unwrap all parts. Make sure you do not discard
the hardware.

4
Safety Information (continued)
NOTE:
To avoid injury from unexpected starting or electrical
shock, do not plug the power cord into a source of power during
unpacking and assembly. The cord must remain unplugged
whenever you are adjusting/assembling the replace.
If any part is missing or damaged, do not attempt to use or
plug in the power cord until the missing or damaged part is
correctly replaced. To avoid electric shock, use only identical
replacement parts when servicing double-insulated tools.
NOTE:
Use care in assembling your new fireplace. Take your
time and use the hardware provided and a quality Phillips head
screwdriver. Never overtighten bolts.
• Do not sit on any part of the mantel.
• It is recommended to work on a soft surface like a rug or to
lay out a blanket to protect the furniture from getting scratched
during the assembly process.
NOTE:
SAVE THESE
INSTRUCTIONS

5
HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
Warranty
1 Year Limited Warranty: The manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for
a period of one year from date of purchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, after said defect is conrmed
by the manufacturer’s inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product, except as provided by law.
7. All other warranties – expressed or implied – with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non-accessories used in conjunction with the
installation of this product.
10. This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
This warranty is void if:
a. The replace is subjected to prolonged periods of dampness or condensation.
b. There is any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
Warranty

6
Part Description Part Number Quantity
AA Screw- 3.5 x 15 mm PH-SCRNKL008 2
BB Bolt- 6.3 x 25 mm PH-BLTBLK001 11
CC Flat Washer PH-WSRBLK001 11
DD Wood Dowel PH-DWLNTL001 26
EE Cam Lock Screw PH-KDBZNC001 17
FF Cam Lock Connector PH-KDCZNC001 17
GG Screw- 4 x 50 mm PH-SCRBLK006 10
HH Screw- 3.5 x 12 mm PH-SCRBLK013 4
II Bolt- 6.3 x 12 mm PH-BLTBLK002 28
JJ Plastic Connector Block PH-PCXXX005 14
KK Tipping Restraint Hardware PH-BKTWHT003 1
LL Threaded Insert Screw (Pre-attached) PH-THRZNC001 11
MM Floor Glide (Pre-attached) PH_GLDBRW001 4
NN Metal Plate (Pre-attached) PH-PLTBLK001 2
Pre-Assembly
HARDWARE INCLUDED
II JJ KK LL MM NN
DDCC EE FF GG
HH
AA BB
NOTE:
Hardware not shown to actual size.
Phillips Screwdriver
PRODUCT SPECIFICATIONS
VOLTAGE 120VAC, 60 Hz
AMPS 12.5 Amps
WATTS 1500 Watts
PLANNING ASSEMBLY
Before beginning assembly of product, make sure all parts are present. Compare parts with Hardware Included and Package Contents lists.
If any part is missing or damaged, do not attempt to assemble, install or operate the product. Contact customer service for replacement
parts.
Estimated Assembly Time: 90 Minutes
TOOLS REQUIRED

7
HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
Part Description Quantity
A Bottom Shelf 1
B Left Surround Panel 1
C Right Surround Panel 1
D Top Surround Panel 1
E Left Decorative Surround Panel 1
F Right Decorative Surround Panel 1
G Top Panel 1
H Top Decorative Surround Panel 1
I Left Side Panel 1
J Right Side Panel 1
K Base Left Side Rail 1
L Base Right Side Rail 1
M Base Back Rail 1
N Base Front Rail 1
O Fireplace Insert 1
PACKAGE CONTENTS
NOTE: All panels are labeled left
and right as viewed from the front of
unit.
Pre-Assembly (continued)
C
N
E
O
A
B
D
F
M
H
L
K
G
J
I

8
2
Locate the Left Decorative Surround Panel (E) and
Right Decorative Surround Panel (F).
Align pre-drilled holes of each Panel (E, F) with
the inner edges of the surround assembly.
Place one Washer (CC) over the top of each
pre-drilled hole.
Secure one Bolt (BB) through each Washer (CC) in
each pre-drilled hole.
Assembling the front surround
3
Locate the Top Decorative Surround Panel (H).
Insert the Wood Dowels (DD) into the pre-drilled holes along
the edge of the Top Decorative Surround Panel (H) where
indicated.
Align the pre-drilled holes at the edges of each Decorative
Surround Panel (E, F) with the previously installed
Wood Dowels on the Top Decorative Surround Panel (H).
Attaching decorative surround panels
1
Locate the Top Surround Panel (D).
Insert the Wood Dowels (DD) into the pre-drilled holes on
the edge of the Top Surround Panel (D) where indicated.
Locate the Left Surround Panel (B) and the Right
Surround Panel (C).
Align pre-drilled holes at the top edge of each
panel (B, C) with the previously installed wood dowels
on the Top Surround Panel (D).
Preparing the surround panel
Assembly
H
DD
E
E
F
F
CC
BB
DD
D
C
B

9
HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
Assembly (continued)
5
Align Washers (CC) over the pre-drilled holes of
the Top Decorative Surround Panel (H).
Secure panels in place using Bolts (BB) through
each washer and into the pre-drilled holes.
Securing the surround assembly
6
Insert Cam Lock Screws (EE) into the pre-drilled hole
along the edges of the surround as shown. Tighten using a
Phillips screwdriver.
Insert the Wood Dowels (DD) into the pre-drilled holes
where indicated.
Preparing the surround for main assembly
4
Find the pre-attached Metal Plates (NN) located on the
Top Decorative Surround Panel (H).
Rotate each bracket to span across the edges of each
Decorative Surround Panel (E, F).
Secure each bracket with a Screw (AA).
Attaching the surround bracket
H
H
BB
CC
EE
DD
NN
AA
F
E

10
I
FF
J
DD
K
II
JJ
L
8
9
7
Assembly (continued)
Insert Wood Dowels (DD) into the bottom edges of
the main assembly as indicated.
Locate the Base Left Side Rail (K) and Base
Right Side Rail (L).
Insert Bolts (II) through the Two-Hole Plastic
Connector Blocks (JJ) on each rail as shown.
Tighten with the Phillips screwdriver.
Locate the Left Side Panel (I) and the Right Side Panel (J).
Align pre-drilled holes on the edges of each
Side Panel (I, J) with the previously installed cam lock
screws and wood dowels from step 6.
Secure the cam lock screws in the Left Side Panel (I) by
inserting the Cam Lock Connectors (FF) into the pre-drilled
holes as shown.
Tighten with a Phillips screwdriver.
Repeat for the Right Side Panel (J).
Preparing for the bottom assembly
Preparing the base panels
Attaching the side panels

11
HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
11
10
Connecting the base panels
Locate the Base Back Rail (M) and Base Front Rail (N).
Align Plastic Connector Blocks (JJ) with pre-drilled holes
on the Base Back Rail (M) and Base Front Rail (N).
Insert bolts (II) through the Plastic Connector Blocks (JJ)
as shown.
Tighten with the Phillips screwdriver.
Preparing the base back panel
Assembly (continued)
M
N
JJ
II
KM
II
L
Align the Base Left Side Rail (K) with the Base
Back Rail (M) and push together.
Secure the Rails (K, M) using a Phillips
screwdriver. Screw the Bolts (II) through
pre-installed plastic connector blocks.
Repeat to attach the Base Right Side Rail (L).

12
13 14
12
Assembling the base Attaching the base
Align the Front Base Rail (N) with the previously
assembled base rails. Secure with Bolts (II) through
the Plastic Connector Blocks (JJ) using a Phillips
screwdriver.
Attaching the front base panel
Assembly (continued)
M
L
N
II
JJ
K
A
A
JJ
GG
II
Locate the Bottom Shelf (A).
Attach the previously assembled base rails
to the Bottom Shelf (A) by inserting Bolts (II)
through the Plastic Connector Blocks (JJ).
Tighten with a Phillips screwdriver.
Align the Bottom Shelf (A) with the center assembly.
Insert Screws (GG) through the bottom of the Bottom Shelf (A)
and securely tighten using a Phillips screwdriver.

13
HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
15
16Preparing the top panel
for assembly
Locate the Top Panel (G) and place onto a at surface.
Insert the Cam Lock Screws (EE) into the pre-drilled
holes in the bottom of the Top Panel (G). Tighten using
a Phillips Screwdriver.
17Place the Top Panel (G) onto the main assembly by
aligning the previously installed cam lock screws
and wood dowels with the pre-drilled holes.
From underneath to the Top Panel (G), secure the
cam lock screws by inserting Cam Lock
Connectors (FF) into the pre-drilled holes. Tighten
using a Phillips Screwdriver.
Attaching the top panel
G
G
FF
EE
DD
Preparing the top of the assembly
Insert Wood Dowels (DD) into the pre-drilled
holes in the top edges of the main assembly.
Assembly (continued)

14
19
18
Secure the electric replace to the surround panels using
Screws (HH). Tighten on both sides using a Phillips
screwdriver.
Reinforcing the insert assembly
Lift the Fireplace Insert (O) carefully into the back of the
unit and center in the replace insert opening.
Do not drag the replace insert across the base as it may
scratch your unit.
Installing the replace insert
Assembly (continued)
HH
O

15
HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
20
When the Tipping Restraint Hardware (KK) is properly
installed, it can provide protection against unexpected
tipping of the Unit due to small tremors, bumps
or climbing.
Each Tipping Restraint Hardware (KK) includes one Unit
Anchor, one Wall Anchor, one Anchor Tether, and four
Anchor Screws. Use these to complete the following
steps for a proper installation.
Locate a secure wall stud behind the unit closest to
left side.
Align the Unit Anchor with a wall stud and attach with
two Anchor Screws using a Philips Screwdriver. The
Anchor Screws must pass through the Top Assembly (G)
for proper installation.
Align the Wall Anchor in the center of the wall stud, at
level with the Unit Anchor, and attach with two Anchor
Screws using a Philips Screwdriver.
On the Anchor Tether, detach the cable from the
connector and loop the loose cable through the eyelets
on the Wall Anchor and Unit Anchor. Reattach the loose
cable to the connector, but do not tighten.
Locate a secure wall stud behind the unit closest to the
right side, and repeat the steps above.
Tighten both Anchor Tethers by pulling the cable
the through connector.
Installing the tipping restraint hardware
WARNING:
Installing the Tipping Restraint
Hardware will help prevent accidents or damage to the
unit.
NOTE:
Installation of the Tipping Restraint Hardware
(KK) will provide a small space between the wall and the
unit. This will allow you to run power cords and connector
cables to your television or other devices placed on top of
the Unit.
Assembly (continued)
G
KK

16
Operation
Operation
3 4
Adjusting the heater
Press the heater button on the control panel to turn on/off
(00) and adjust the heater setting.
The “+ / - ” buttons on the remote will increase / decrease
temperature setting.
The thermostat setting range is 62°F - 82°F ( 17°C - 27°C)
or continuously ON.
The thermostat is adjustable by 2°F or 1°C increments.
To change between °F and °C, press and hold the HEATER
button on the control panel for 3 seconds.
NOTE: To change between °F and °C press and hold the
HEATER button on the control panel for 3 seconds.
Push the Power button to supply power to all
functions of the replace and put the insert in a
standby mode.
Push the Power button again to turn off all functions.
1 2
Powering the replace
NOTE: Holding the Power button on the control panel for
10 seconds will disable the heater function.
NOTE: All previous settings are held in memory, so the
next time you power up the replace, the unit will turn on
with the same settings.
Adjusting the ame
There are 5 brightness levels that can be selected and OFF
(00) setting. Settings F5 - F1 decrease in brightness.
Pressing the Timer button will cycle through the timer
settings; 30 minutes, 1 Hour, 2H, 3H, 4H, 5H, 6H, and
off (00).
Setting the timer
NOTE: The control panel can be accessed at the upper-right corner of the insert.
/
Each ame color option has speed options available.
Setting S1 is slowest ranging up to setting S5 which
is the fastest.
5Adjusting the ame speed

17
HOMEDEPOT.COM/HOMEDECORATORS
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Operation (continued)
NOTE: Please operate the remote control at a slow
measured pace. Press the remote control buttons with
an even motion and gentle pressure. Repeatedly pressing
buttons in rapid succession may cause the transmitter to
malfunction.
NOTE: Do not mix old and new batteries. Do not mix
alkaline, standard (carbonzinc), or rechargeable (nicad,
nimh, etc) batteries. Do not ingest batteries.
When the remote control stops operating or its range
seems reduced, it is time to replace the batteries with
new ones.
On the back end of the remote, press and slide
the battery door open and remove the old battery.
Insert 2 AAA batteries, checking that the + and -
sides of the battery match inside the battery
compartment.
Replace the battery compartment door.
6Replacing the remote control battery
NOTE: Batteries should be removed if the product is
to be left unused for a long time.
The battery may contain hazardous substances that
could endanger the environment and human health.
This symbol marked on the battery and/or packaging
indicates that used battery should not be treated
as municipal waste. Instead it shall be left at the
appropriate collection point for recycling.
By correctly disposing used batteries, you prevent
potential negative consequences for the environment
and human health. Recycling used materials also
conserves natural resources.
For more information about collecting and recycling
used batteries, please contact your local municipality,
your waste disposal service or the point of sale where
you purchased this product.
7Disposing of used batteries

18
Operation (continued)
8Power cord information
This heater is for use on 120 volts. The cord has a plug
as shown in the figure.
Connect to properly grounded outlets only.
Do not use a 2 prong adapter. Never use with an
extension cord or relocatable power tap (outlet/
power strip).
9Patented Safer Plug®information
This product is equipped with a Safer Plug®, which is an advanced safety
device that helps detect electrical res caused from faulty outlets.
Overloading of outlets, adapters and surge protectors may cause
overheating, damage, and increased risk of res. The Safer Plug
continuously monitors the temperature in the plug and outlet and will turn
off the heater to prevent unsafe outlet overheating.
If the Safer Plug cuts the power due to unsafe conditions it will show an
“ Er ” message on the screen. If this occurs the Safer Plug has prevented
a potentially unsafe condition.
To reset the device if this occurs, rst allow the plug to cool down. Once
the plug has cooled down, unplug the device and wait 5 seconds, then
plug back in and continue to use normally.
If the Safer Plug continues to activate, your outlet may be faulty. Check
your heater cord and plug connections. Faulty wall outlet connections or
loose plugs can cause the outlet or plug to overheat. Be sure the plug ts
tight in the outlet. Heaters draw more current than small appliances.
Overheating of the outlet may occur even if it has not occurred with the
use of other appliances. During use check frequently to determine if your
plug outlet or faceplate is HOT! If so, discontinue use of the heater and
have a qualied electrician check and/or replace the faulty outlet(s).
SAFER PLUG

19
HOMEDEPOT.COM/HOMEDECORATORS
Please contact 1-800-986-3460 for further assistance.
Care and Cleaning
Dust your replace regularly with a soft non-lint-producing cloth or household dusting product.
Clean your replace with a gentle non-abrasive household cleaner. Dry your replace immediately with a soft cloth or towel.
The motors used on the fan and the ame generator assembly are pre-lubricated for extended bearing life and require no further
lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.
Make sure the unit is turned OFF and unplugged whenever you are cleaning the heater or replace.
FCC/IC Information
NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
WARNING:
Disconnect power before attempting any maintenance or cleaning to reduce the risk of re, electrical shock or personal injury.
WARNING:
Make sure the power is turned off before proceeding with repairs. Any electrical repairs or rewiring of this unit should be
carried out by a licensed electrician in accordance with national and local codes. If repairing or replacing any electrical component or wiring,
the original wire routing, color coding and securing locations must be followed. During any service of this appliance, the power to the unit
must be turned off. First turn the main power switch to the OFF position. Then remove the electrical plug from the wall outlet.
WARNING:
Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire,
electrical shock and injury to persons.
WARNING:
Do not use this replace if any part of it has been under water. Immediately call a qualied service technician to inspect the
replace and replace any part of the electrical system.
WARNING:
Changes or modications to this unit not expressly approved by the party responsible for compliance could
void user’s authority to operate the equipment.

20
PROBLEM ROOT CAUSE CORRECTIVE ACTION
Fireplace stopped heating before reaching
the desired temperature.
Fireplace has reached set temperature.
Temperature around replace might be a few
degrees higher than other area in the room.
Set Fireplace to a higher temperature or
always “on”.
Display shows " "The thermostat sensor is
broken or disconnected.
Unplug the replace, remove the back panel of
the replace and check that the
thermostat is plugged into the main circuit
board. If this does not solve the problem
contact customer service for a replacement
thermostat sensor.
Display shows " " The thermostat sensor short circuited. Contact customer service for a replacement
thermostat sensor.
Display shows " " Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets
and outlets are not blocked as this may cause
overheating. Unplug the heater for 30 minutes
and allow it to cool down. Replug and operate.
Monitor the heater for signs of overheating.
If the problem persists discontinue use of the
heater and contact customer service.
Display shows " " Power cord overheating
protection has activated.
Check your heater cord and plug connections.
Faulty wall outlet connections or loose plugs
can cause the outlet or plug to overheat. Be
sure the plug ts tight in the outlet. Heaters
draw more current than small appliances.
Overheating of the outlet may occur even
if it has not occurred with the use of other
appliances. During use check frequently to
determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater
and have a qualied electrician check and/or
replace the faulty outlet(s).
Heater does not blow warm air. The heater is in a cool down cycle.
Normal operation will continue to run for about
15 seconds before shutting down. Times will
vary based on temperatures.
During this time cool air will blow.
There is no power and the logs do not
glow. There is no power to the unit.
Check that the unit is plugged into a
standard 120V outlet. Press the Power button
several times and make sure power is set to
the “ON”position.
The logs are not glowing, and there is no
ame effect. The ame effect turned off. Press the Flame button several times.
Troubleshooting