
white paper
6PDUW ,54
6HSWHPEHU
Executive Summary
<RX H[SHFW \RXU VHUYHU V\VWHP WR SHUIRUP ZHOO
DQG WR EH DYDLODEOH %RWK RI WKHVH TXDOLWLHV FDQ EH
LPSDFWHG E\ IDXOW\ LQVWDOODWLRQ RI SHUVRQDO
FRPSXWHU LQWHUIDFH 3&, GHYLFHV UHVXOWLQJ LQ
LQWHUUXSW UHTXHVW ,54 VKDULQJ SUREOHPV $ WULDO
DQGHUURU SURFHVV VROYHV ,54 VKDULQJ RQ PRVW
VHUYHU V\VWHPV +RZHYHU HYHQ GHVSLWH PDMRU
HIIRUWV LQWHUUXSW UHTXHVWV FDQ VWLOO H[HUW D
VLJQLILFDQW GUDJ RQ WKH SHUIRUPDQFH RI D V\VWHP
+3ªV 6PDUW ,54 DXWRPDWLFDOO\ VHOHFWV WKH EHVW ZD\
WR URXWH 3&, LQWHUUXSWV WKDW PLQLPL]HV ,54
FRQIOLFWV 6HUYHUV ZLWK 6PDUW ,54 WHFKQRORJ\ DUH
HDVLHU WR FRQILJXUH DQG SHUIRUP EHWWHU PDNLQJ
\RXU MRE DQG WKH MREV RI V\VWHP DGPLQLVWUDWRUV
UHVHOOHUV DQG V\VWHP LQWHJUDWRUV WKDW PXFK
VLPSOHU
A Closer Look
,Q WKH HUD RI (,6$ DQG ,6$ EXV FRQQHFWLRQV ,54
VKDULQJ H[LVWHG LQ D YHU\ OLPLWHG IDVKLRQ DQG IRU
WKH PRVW SDUW WKH FRQQHFWLRQV EHWZHHQ GHYLFHV
DQG WKH SURFHVVRU ZHUH KDUGZLUHG LQ SODFH 2QO\ D
IL[HG QXPEHU RI FRQQHFWLRQV ZHUH SRVVLEOH
UHVXOWLQJ LQ D OLPLWHG DQG ULJLG DUFKLWHFWXUH $V
V\VWHPV JUHZ LQ FRPSOH[LW\ HVSHFLDOO\ LQ VHUYHU
HQYLURQPHQWV ,54 VKDULQJ FRQIOLFWV EHJDQ WR
GHYHORS
7KH LQWURGXFWLRQ RI WKH 3&, EXV SURYLGHG PDQ\
EHQHILWV WR FRPSXWHU DQG VHUYHU XVHUV LQFOXGLQJ
WKH ELW V\VWHP WKDW UXQV PXFK IDVWHU WKDQ
SUHYLRXV ELW V\VWHPV 7KH 3&, EXV DOVR SURYLGHV
,54 VKDULQJ DOVR NQRZQ DV VWHHULQJ LQ DQ DWWHPSW
WR VROYH WKH SUREOHP RI WKH OLPLWHG QXPEHU RI
KDUGZLUHG LQWHUUXSWV $OWKRXJK WKH 3&,
VSHFLILFDWLRQ VWDWHV WKDW 3&, GHYLFHV VKRXOG EH
DEOH WR VKDUH ,54V ZLWK RWKHU 3&, GHYLFHV WKLV
RIWHQ LV QRW WUXH 7KHUH DUH PDQ\ 3&, FDUGV RQ WKH
PDUNHW WKDW KDYH SUREOHPV VKDULQJ ,54V ZLWK HDFK
RWKHU 3&, LQWHUUXSWV FDXVH GLIIHUHQW NLQGV RI
IDLOXUHV LQ VHUYHUV 6\VWHPV PDQXIDFWXUHUV
W\SLFDOO\ SURYLGH VXSSRUW WR KHOS FRQILJXUH D
VHUYHU WR DYRLG VRPH RI WKHVH SUREOHPV 'HVSLWH
WKLV DVVLVWDQFH HDFK V\VWHP FRQILJXUDWLRQ LV
XQLTXH DQG D V\VWHP DGPLQLVWUDWRU PD\ HQFRXQWHU
GLIILFXOWLHV ZKLOH WU\LQJ WR FRQILJXUH RU PDLQWDLQ D
VHUYHU WKDW KDV LQWHUUXSWVKDULQJ SUREOHPV
7KH W\SLFDO VROXWLRQ IRU VROYLQJ 3&, LQWHUUXSW
VKDULQJ SUREOHPV LV WR PRYH WKH 3&, FDUGV DURXQG
LQ WKHLU VORWV VR FHUWDLQ FDUGV GR QRW VKDUH
LQWHUUXSWV 8VHUV HLWKHU KDYH LQGHSWK WHFKQLFDO
NQRZOHGJH RI WKH VHUYHU KDUGZDUH LPSOHPHQWDWLRQ
RU WKH\ VROYH WKH LQWHUUXSW SUREOHPV E\ WULDO DQG
HUURU 7ULDO DQG HUURU LV WLPHFRQVXPLQJ DQG
IUXVWUDWLQJ
,Q WKH SDVW RWKHU VHUYHU YHQGRUV KDYH ODXQFKHG
,54 FRQILJXUDWLRQ V\VWHPV 7KHVH V\VWHPV ZHUH
EDVHG XSRQ WKH ROGHU (,6$ DQG ,6$ EXV
FRQQHFWLRQV 7KH\ KDG WZR PDMRU SUREOHPV ZKLFK
SURYLGHG WKH XVHUV ZLWK D SRRU ,54 FRQILJXUDWLRQ
H[SHULHQFH
•
OLPLWHG VORW DVVLJQPHQWV
•
OLPLWHG RU QR ,54 VKDULQJ
8QGHU HLWKHU VFHQDULR WKH DXWRPDWLF DVSHFW RI WKH
FRQILJXUDWLRQ SURJUDP ZRUNHG DJDLQVW WKH XVHU
DQG RYHUULGH FDSDELOLWLHV ZHUH VHYHUHO\ OLPLWHG
7RGD\ ,54 VKDULQJ SUREOHPV PDQLIHVW WKHPVHOYHV
LQ WZR ZD\V V\VWHP KDQJVFUDVKHV DQG V\VWHP
SHUIRUPDQFH GHJUDGDWLRQ $ FUDVK RU D V\VWHP
KDQJ LV REYLRXV WKH VROXWLRQ PD\ WDNH WLPH WR
ZRUN EXW DW OHDVW WKH XVHUV NQRZ WKH SUREOHP 7KH
VHFRQG PDQLIHVWDWLRQ D VORZ V\VWHP LV QRW DOZD\V
HDV\ WR LGHQWLI\ DQG LW LV QRW DOZD\V REYLRXV WKDW
WKH VRXUFH RI WKH SHUIRUPDQFH GUDJ LV LQWHUUXSW
VKDULQJ )LQDOO\ HYHQ LI 3&, FDUGV FDQ VKDUH ,54V
ZLWK HDFK RWKHU KHDYLO\ VKDUHG LQWHUUXSWV DOVR
OHDG WR V\VWHP SHUIRUPDQFH GHJUDGDWLRQ 0RVW
VHUYHUV WRGD\ SURYLGH D PD[LPXP RI RQO\ IRXU
DYDLODEOH ,54V IRU 3&, GHYLFHV 7KHUH DUH VWLOO D