HP Kayak XA 05xx Operating instructions

HP Kayak XA 05xx PC Workstation—
Troubleshooting Your HP
PC Workstation
This section helps you deal with problems you may encounter when
using your PC Workstation.
Asdt-tr.fm Page 1 Friday, February 26, 1999 3:54 PM

HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
Using HP MaxiLife to Diagnose Problems
2English
Using HP MaxiLife to Diagnose Problems
Your HP LCD can help you to diagnose problems with your PC
Workstation, even when you are unable to get your system and monitor
working properly.
Pre-Boot Checks When you press your PC Workstation’s on/off button, HP MaxiLife will
check your system before it initiates the start-up sequence. You will see
one of the following screens on the LCD as these checks progress:
HP KAYAK XA
Error!
Power supply
Check memory installation Check system board.
Flash new BIOS or start
system using crisis switch
(system board switch 10).
Check processor installation.
Check that processor is correctly
inserted in CPU slot.
Check power supply and
power cable connections.
Error!
Power CPU
Error!
Board PLL
Error!
BIOS
Error!
No RAM
No errors occurred during pre-
boot. POST is initiated.
Error!
CPU Socket
Error!
RAM type
Error!
No Video
Check that RAM types
installed are compatible.
Check that graphics card
is installed correctly.
Check that power supply is
properly connected.
Error!
CPU Socket
Asdt-tr.fm Page 2 Friday, February 26, 1999 3:54 PM

English 3
HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
Using HP MaxiLife to Diagnose Problems
POST Phase Following these checks, the POST (Power-On Self Test) sequence is
initiated. One of the following screens will appear in this phase:
Other Features
HP MaxiLife can also be configured to:
•Display the configuration details of your PC Workstation required to
obtain support (System info).
•Indicate POST (Power-On Self Test) steps during the power-on
phase (Boot steps).
•Perform diagnostic tests on your PC Workstation’s various hardware
components and display the results (Diags).
To configure your HP LCD:
1Ensure that your PC Workstation’s power cord is connected to a
grounded outlet.
In this state, your PC Workstation’s hardware management chip is
active, even if your system is not powered on.
2Press one of the LCD control buttons. The following menu is
displayed.
3Use to scroll down through the menu items and to select the
required menu item.
HP KAYAK XA
No errors occurred. A POST error occurred.
Error!
POST XXXX
System info
Boot steps
Next Go
Diags
Exit
Next Go
Asdt-tr.fm Page 3 Friday, February 26, 1999 3:54 PM

HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
Using HP MaxiLife to Diagnose Problems
4English
System Info System information is displayed on the LCD one screen at a time and
should detail the following:
To view these details, use the button to scroll through the
information screens.
Boot Steps Where available, the Boot steps option will display all POST steps the
next time your PC Workstation is powered on. For support purposes,
POST steps are shown as POST codes and displayed on the LCD
as follows:
Diags If your PC Workstation is powered off when Diags is selected, the LCD
displays a second menu. To perform the diagnostics tests, select Power
on from this menu to enable the hardware management chip to assess
the status of your system’s components.
If your PC Workstation is already powered on, the diagnostic tests will
be performed as soon as you select Diags from the LCD’s main menu.
Tests are carried out on the following:
•CPU Socket
•Power
•Power CPU
•Board PLL
•DIMM Found
•Product name
•BIOS version
•Serial Number
•Type & speed of processor
•Number and capacity of memory
modules installed
HP KAYAK XA
POST Code 24
Post steps will be displayed on the
LCD the next time your PC
Workstation is powered on.
Asdt-tr.fm Page 4 Friday, February 26, 1999 3:54 PM

English 5
HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
Using HP MaxiLife to Diagnose Problems
To view the test results for each system component, press the
control button.
If no component errors are detected, the following screen will appear.
If an error is detected, an error screen appears indicating the problem.
To continue viewing the test results of the other system components,
press the control button.
When the diagnostic tests are complete, one of the following screens is
displayed.
You can exit the test session by pressing the button.
COMPONENT
Next
No errors were detected.
CPU Socket
Next
COMPONENT
Next
For example, if the processor is not correctly inserted the
following error screen will appear. For more information, refer to
“Check Internal Items” on page 8.
Diagnostics:
Done FAIL
Exit
Diagnostics:
Done OK
Exit
No errors were detected.
System errors were
detected.
Asdt-tr.fm Page 5 Friday, February 26, 1999 3:54 PM

HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
HP DiagTools
6English
HP DiagTools
DiagTools helps you to diagnose hardware-related problems on HP PCs
and PC Workstations. It is designed to help you to:
•Check the configuration of your system and verify that it is
functioning correctly.
•Diagnose hardware-related problems.
•Provide precise information to HP-dedicated Support Agents so that
they can solve any problems quickly and effectively.
Installing this Utility PC users must first install the latest version of this utility and then
ensure it is ready for use.
For more information about how and where to install this utility, refer to
the Vectra\Kayak Hardware Diagnostics User's Guide, available on
the HP World Wide Web Site in PDF (Adobe Acrobat) format.
It is important that you use the latest version of this utility to diagnose
hardware-related problems. If you do not, HP-dedicated Support
Agents may request that you do so before offering support.
The latest version of this utility can be obtained from HP Electronic
Information Services, available 24 hours per day, 7 days per week.
To access these services you should connect to the HP World Wide Web
Site at http://www.hp.com./go/kayaksupport/.
Asdt-tr.fm Page 6 Friday, February 26, 1999 3:54 PM

English 7
HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
HP DiagTools
Starting This
Diagnostics Utility
To start the Hardware Diagnostics utility:
1Quit all applications, shut down the operating system and restart
your PC.
aIf you are going to run this utility from a diskette, insert it into the
floppy disk drive before you restart the PC. On restarting, this
utility will run automatically, displaying the Welcome screen.
bIf you are going to run this utility from your hard disk drive, the
PC will restart with the option to choose between your usual
operating system and this utility. Select the Vectra\Kayak
Hardware Diagnostics option and it will start automatically,
displaying the Welcome screen.
2Press to continue and follow the instructions on-screen to carry
out the diagnostic tests.
This utility will automatically detect the complete hardware
configuration of your system before any tests can be performed.
Basic System Tests To verify the correct operation of your system's hardware, you will need
to carry out the Basic System Tests.
Advanced System Tests To perform more in-depth testing of your system’s individual
components, you will need to carry out the Advanced System Tests.
NOTE The advanced test phase of this utility is suitable for intermediate
and advanced users only.
Support Ticket To produce a complete record of your system’s configuration and test
results, you will need to create a Support Ticket. This can then be sent,
via email or fax, to your local or HP-dedicated Support Agent.
For more information on how to use this utility, refer to the Vectra\
Kayak Hardware Diagnostics User's Guide, available on the HP World
Wide Web Site, at http://www.hp.com/go/kayaksupport/.
Asdt-tr.fm Page 7 Friday, February 26, 1999 3:54 PM

HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
If Your PC Workstation Does Not Start Properly
8English
If Your PC Workstation Does Not Start Properly
Use this section if your PC Workstation does not start properly when
you turn it on, and you experience one of the following symptoms:
•Your PC Workstation’s display is blank and there are no error
messages.
•You cannot change any values in the Setup program.
•A POST error message is displayed.
•An error message and icon appears on the LCD screen (refer to
“Using HP MaxiLife to Diagnose Problems” on page 2).
Display is Blank and There Are No Error Messages
If your display is blank and there are no error messages when you turn
on your PC Workstation, follow this procedure:
1Check the LCD screen.
2Check external items.
3Check internal items.
4Rebuild your PC Workstation’s components (refer to page 9).
Check External Items Be sure the following external items are functioning properly:
•Check that the computer and display are turned on. (The power light
should be illuminated.)
•Check the display’s contrast and brightness settings.
•Make sure that all cables and power cords are firmly plugged in.
•Make sure the power outlet is working.
Check Internal Items If the PC Workstation still does not start properly, follow this procedure
to check the internal items:
1Turn off the display, the computer, and all external devices.
2Unplug all power cords and cables, noting their positions. Disconnect
the PC Workstation from any telecommunications network.
Asdt-tr.fm Page 8 Friday, February 26, 1999 3:54 PM

English 9
HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
If Your PC Workstation Does Not Start Properly
3Remove the cover and check the following items:
4Replace the cover.
5Reconnect all cables and power cords.
6Turn on the display and computer.
Rebuild Your PC
Workstation’s
Components
If your PC Workstation still does not start properly, remove all boards
and accessories, except the hard disk drive and video board. Start the
PC Workstation. If the PC Workstation now works, add the boards and
accessories one at a time to determine which one is causing the
problem.
LCD Error
Messages Action
- a) Check all internal cables.
b) Ensure they are correctly attached and firmly in place.
- a) Check that the status panel is correctly connected to the system board.
b) Ensure that both connectors are correctly attached and firmly in place.
Power CPU a) Check that the processor is correctly installed.
b) Ensure it is firmly in place.
CPU error a) Reset the PC Workstation or power-off the LAN.
b) Refer to your PC User’s Guide for more information.
No RAM, RAM type Check that the memory modules are correctly installed.
- Check that accessory boards are firmly seated in their slots.
- a) Verify that any switches and jumpers on the accessory boards are
properly set.
b) Refer to the manuals that came with each board.
- Check that the switches on the system board are properly set.
Temp disk, Temp CPU,
Temp IO slot
Check fans and that air flow guide is not blocked.
Fan CPU, Fan IO slot Check that fans are installed correctly.
Power/Power supply Check that power supply is properly connected.
No video a) Check that the video card is properly installed.
b) Refer to the manual that came with the video card.
Asdt-tr.fm Page 9 Friday, February 26, 1999 3:54 PM

HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
If Your PC Workstation Does Not Start Properly
10 English
If you are Unable to Change any Values in Setup
Ensure that you are using the correct password.
If a POST Error Message is Displayed
The Power-On-Self-Test (POST) can detect both an error and a change
to the configuration. In either case, an error code and short description
is displayed. Depending on the kind of error, you will have one or more
of these choices available on screen:
•Press F1 to ignore the message and continue.
•Press F2 to run Setup and correct a system configuration error. HP
recommends that you correct the error before proceeding, even if
the PC Workstation appears to start successfully.
•Press F4 to accept (validate) the change and update Setup’s
configuration information.
•Press Enter to see more details about the message. After viewing
these details, you will be returned to the original POST display
screen. If the message is actually a change to the configuration you
have made (for example, you have just removed some memory), you
can then press F4 to accept the change and update Setup’s
configuration information. Otherwise, press F1 to ignore the
message and continue, or press F2 to run Setup and correct a system
configuration error. (The number of choices you will have available
are dependent on the kind of error.)
Clearing the
PC Workstation’s
Configuration Memory
If the PC Workstation then starts, but POST still persists in reporting an
error, clear the current configuration memory values and reinstall the
built-in default values:
1Turn off the PC Workstation, disconnect the power cables, and
remove the cover. Disconnect the PC Workstation from any
telecommunications network.
aSet the system board switch 6 (CLEAR CMOS) DOWN to clear
the configuration.
bReplace the cover, and reconnect only the power cable.
Asdt-tr.fm Page 10 Friday, February 26, 1999 3:54 PM

English 11
HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
If Your PC Workstation Does Not Start Properly
cTurn on the PC Workstation. This will erase the CMOS memory.
dWait until the PC Workstation has started. A message will be
displayed similar to this:
“Configuration has been cleared, set switch Clear
CMOS to the Up/Off position before rebooting.”
eTurn off the PC Workstation, disconnect the power cable, and
remove the cover.
fSet the system board switch 6 (CLEAR CMOS) UP to retain the
configuration.
2Replace the cover and reconnect the power cables.
3Switch on the PC Workstation. An error message will be displayed
similar to the following:
The PC Workstation will stop. Press Enter (to view the system
errors) and then press Esc.
4Run Setup by pressing F2. CMOS default values will be automatically
downloaded and saved.
5Make any other changes you want and press Esc to save the
configuration and exit from Setup.
On your monitor: On your PC Workstation’s LCD:
Incorrect PC Configuration Error! POST 0012
Asdt-tr.fm Page 11 Friday, February 26, 1999 3:54 PM

HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
If You Cannot Turn Off Your PC Workstation
12 English
If You Cannot Turn Off Your PC Workstation
Use this section if you cannot turn off your PC Workstation, the power
indication light is either orange or red, and you hear a “buzzing” sound.
•Check if your PC Workstation is locked, whereby “power-off” is not
allowed. In this mode, the power indicator light is red. You will need
to enter a password to unlock the PC Workstation (refer to your PC
User’s Guide for more information).
•Check if you are in a suspend/standby mode. In this mode, the power
indicator light is orange. “Power-off” in this case would risk a loss of
information/data (refer to the Power Menu in the HP Setup program).
CAUTION If you press the On/Off button for four seconds, the system will be
automatically turned off. Note that this does not shut down the
operating system properly.
Asdt-tr.fm Page 12 Friday, February 26, 1999 3:54 PM

English 13
HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
If Your PC Workstation Has a Hardware Problem
If Your PC Workstation Has a Hardware Problem
This section describes what to do if you have problems with your
display, disk drives, printer, accessory boards, keyboard, or mouse.
Display Does Not Work Properly
If Nothing Is Displayed
On the Screen
If nothing is displayed on the screen, but the PC Workstation starts and
the keyboard, disk drives, and other peripheral devices seem to operate
properly:
•Check your PC Workstation’s LCD screen to help you diagnose the
problem.
•Make sure that the display is plugged in and switched ON.
•Check that the brightness and contrast controls are properly set.
•Ensure that the display video cable is correctly connected.
•Switch off the display, and unplug it from the power outlet.
•Disconnect the video cable and examine the video cable connector
pins. If the pins are bent, carefully straighten them.
•Check that the video upgrade is properly installed if you have one.
•If the display works correctly during the Power-On-Self-Test
(POST), but goes blank when Windows starts, check that you have
enough memory for the video mode you have selected. Boot the
operating system in VGA mode (available with some systems).
•If your screen’s refresh rate is set too high, the screen might be
blank. Check the refresh settings to ensure they are not too high.
Other Display Problems If the display image is not aligned with the screen, use the display’s
controls to center the image (refer to the display manual for
instructions). If the screens generated by the applications do not appear
to be correct, check the application’s manual to find out which video
standard is required. Also check your display manual to find out which
refresh rate is required. Use your operating system’s procedures, to
select the correct refresh rate.
Asdt-tr.fm Page 13 Friday, February 26, 1999 3:54 PM

HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
If Your PC Workstation Has a Hardware Problem
14 English
If Your Keyboard Does Not Work
•Ensure that the keyboard is correctly connected (a keyboard icon
will be displayed on your screen if the keyboard is not connected).
•If you turn on your PC Workstation, the operating system boots, and
the keyboard is correctly connected but still not available, the
power-on password may be set to “keyboard locked”. You will need
to enter a password to unlock the keyboard and mouse. You can
change this setting in the Setup program. Refer to the Power Menu
in the HP Setup program.
•If you have difficulties using the keyboard’s soft keys, you will need
to install the keyboard driver provided on the Drivers and Utilities
CD-ROM (in the \keyboard directory).
•If you have difficulties using the Mute and Volume keys, you may
need to install the sound driver provided on the Drivers and Utilities
CD-ROM (in the \sound directory).
•If you have difficulties using the Lock key, you should check the
installation and configuration of the HP Lock utility (in the \hplock
directory on your PC Workstation).
•If you have difficulties using the TopTools keys, you should check
the installation of HP TopTools (in the \TopTools directory on your
PC Workstation).
If Your Mouse Does Not Work
•Ensure that the mouse is correctly connected.
•Ensure that the mouse driver supplied with the preloaded software
is installed correctly.
•Clean the mouse ball and rollers as shown in the figure below (use a
non-residual contact cleaner).
Asdt-tr.fm Page 14 Friday, February 26, 1999 3:54 PM

English 15
HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
If Your PC Workstation Has a Hardware Problem
If the Flexible Disk Drive Does Not Work
•Check that you are using a formatted diskette and it is inserted
correctly.
•Check you are using a diskette that is the correct density.
•Check that the flexible disk drive is correctly configured in the Setup
program (Advanced > Flexible Disk Drive).
•Check that the flexible disk drive is not disabled in the Setup
program (Advanced > Flexible Disk Drive).
•Check that the Flexible Disks and the Write on Flexible Disks items are not
set to locked in the Setup program (Security > Hardware Protection).
•Clean the flexible disk drive using a diskette cleaning kit.
•Check that the disk power and data cables are correctly connected.
If the Hard Disk Drive Does not Work
•Check that the disk power and data cables are correctly connected.
•For an IDE drive, check the IDE Device’s configuration settings in
the Setup program (Advanced > IDE Devices).
•For an IDE drive, check the Hardware Protection settings in the
Setup program (Security > Hardware Protection).
•For an IDE drive, check the Boot Device Security settings in the
Setup program (Security > Boot Devices Security).
•For a SCSI drive, check the SCSI Interface settings in the Setup
program (Advanced > External/Internal 16/8 bit SCSI (Symbios) and in the
SCSI Configuration Utility).
If the Hard Disk Activity
Light Does Not Work
If the hard disk activity light does not flicker when the PC Workstation
is accessing the hard disk drive:
•Check that the control panel connector is firmly attached to the
system board.
•Check that the disk power, external start and data cables are
correctly connected.
Asdt-tr.fm Page 15 Friday, February 26, 1999 3:54 PM

HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
If Your PC Workstation Has a Hardware Problem
16 English
If the CD-ROM Drive Has a Problem
The CD-ROM Drive Does not Work
•Check that the cables have been properly connected.
•Check that the CD-ROM is inserted in the drive.
•Check the IDE Devices configuration settings in the Setup program
(Advanced > IDE Devices).
•Check the Hardware Protection settings in the Setup program
(Security > Hardware Protection).
•Check the Boot Device Security settings in the Setup program
(Security > Boot Devices Security).
•Check that the Integrated Bus IDE Adapters item is set to Both in the
Setup program (Advanced > IDE Devices).
No Sound from the CD-ROM Drive
If you are having problems with sound when playing a CD:
•Check that the volume control (if present) on the CD-ROM or
CD-RW drive front panel is not set to the minimum.
•Ensure that the disk in the drive is an audio disk and not a photo CD
or data CD.
•If using headphones or external speakers, check that they are
properly connected to the Audio Front Panel (not to the audio jack
for the CD-ROM).
•Check that the CD Audio switch is selected in the mixer (if selected
a speaker icon will appear in the taskbar).
•Check that the CD audio cable is correctly installed and is connected
to the system board.
The CD-ROM Drive is Idle
If the drive does not appear to be working, try accessing the disk by
clicking on the drive icon or drive letter assigned to the drive by your
operating system.
Asdt-tr.fm Page 16 Friday, February 26, 1999 3:54 PM

English 17
HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
If Your PC Workstation Has a Hardware Problem
The CD-ROM Drive Does not Open
If you have difficulty removing a CD-ROM disk from the CD-ROM drive
(during a power failure for example), you can use the manual eject
button. To eject a CD-ROM disk using the manual eject button, proceed
as follows:
1If the CD-ROM drive manual eject button is not visible, remove the
front bezel covering the drive. The manual eject button is inside a
small hole in the front of the CD-ROM drive.
2With a thin, solid rod, such as the end of a paper clip, push the drive’s
manual eject button.
3The drive door is released, opening slightly. Carefully pull it open
fully and retrieve the disk.
4To close the drive door, push it gently closed without forcing it. The
drive door may not close completely until it is fully functional (for
example, when the power comes back on).
5If required, replace the drive’s front bezel.
If an Accessory Board Does not Work
Carry out the following checks:
•Check that the accessory board has been firmly installed in the slot.
•Check that the accessory board has been correctly configured.
•Check that the accessory board is not using memory, I/O addresses,
an IRQ, or DMA also used by the PC Workstation.
Using the manual eject feature.
The picture shows two possible
locations of the manual eject
btt
Asdt-tr.fm Page 17 Friday, February 26, 1999 3:54 PM

HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
If Your PC Workstation Has a Software Problem
18 English
If Your PC Workstation Has a Software Problem
If You Have Forgotten Your Hardware Password
NOTE If you forget your operating system’s password, refer to your operating
system’s documentation for the correct recovery procedure.
❒If you forget the Hardware User password, and the Hardware
Administrator’s password is set and known:
1Switch off the PC Workstation.
2Restart the PC Workstation.
3Wait for the message F2 Setup.
4Press F2 to start Setup.
5Type the Administrator password to enter Setup.
6Select from Security, the User Password submenu, and set a new User
password.
7Press F3 to save the new User password and exit Setup.
❒If you forget both the Hardware User and Administrator passwords:
1Switch off the PC Workstation and remove the computer’s cover.
2Set switch 7 (PSWRD) on the system board switch block to ON
(DOWN).
3Replace the PC Workstation’s cover and switch on the
PC Workstation. Allow it to complete its startup routine.
4Switch off the PC Workstation and remove the cover.
5Reset switch 7 (PSWRD) to OFF (UP).
6Replace the computer’s cover.
7Switch on the PC Workstation and allow it to startup.
8Press F2 when prompted to use Setup.
9Set new User and Administrator passwords.
10 Press F3 to save the new passwords and exit Setup.
Asdt-tr.fm Page 18 Friday, February 26, 1999 3:54 PM

English 19
HP Kayak XA 05xx PC Workstation —Troubleshooting Your HP PC Workstation
If Your PC Workstation Has a Software Problem
If the Date and Time Are Incorrect
The date and time can be incorrect for the following reasons:
•The time has changed to reflect the beginning or end of Summer
Time
•The PC Workstation has been unplugged from the mains for too long
and the battery is discharged.
The on-board battery automatically recharges itself as soon as the
PC Workstation is plugged into a power outlet.
To change the date and time, use your operating system utilities or the
Setup program by pressing F2 at startup.
If You Have a Network Problem
If you have a problem with your PC Workstation’s network, run the
HPIEDIAG utility provided on the HP CD-ROM that contains the LAN
drivers, supplied with your PC Workstation. This utility should be run
from a minimal DOS system, without any LAN drivers loaded—achieve
this by booting from a system floppy disk. (If your PC Workstation is
running Windows NT 4.0, you will need to create this system floppy
disk on another PC.)
1Insert the system floppy disk in the floppy disk drive and re-boot
your PC Workstation.
2Insert the CD-ROM containing the HPIEDIAG utility in the CD-ROM
drive.
3Make the CD-ROM drive the current drive by typing, for example,
D: Enter if D is the letter of your CD-ROM drive.
4Change to the DIAG directory by typing: CD\LAN\DIAG Enter.
5Start the HPIEDIAG utility by typing: HPIEDIAG . Follow the
instructions on the screen.
Then check the configuration of the integrated Ethernet interface
using the Setup program. Refer also to the Network Administrator’s
Guide downloadable from HP’s Web site at
http://www.hp.com/go/kayaksupport
Asdt-tr.fm Page 19 Friday, February 26, 1999 3:54 PM