HP Chromebook x360 14c Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2020 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Chrome, Chrome OS, Chromebook, Google, and
Google Drive are trademarks of Google LLC.
Intel, Core, and Pentium are trademarks of Intel
Corporation or its subsidiaries in the U.S.
and/or other countries. SDHC, SDXC, and
microSD are trademarks or registered
trademarks of SD-3C LLC. Microsoft and
Windows are either registered trademarks or
trademarks of Microsoft Corporation in the
United States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2020
Document Part Number: L93846-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 3
Right side ............................................................................................................................................................... 3
Left side ................................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Keyboard area ........................................................................................................................................................ 6
Touchpad ............................................................................................................................................. 6
Speakers and ngerprint reader ......................................................................................................... 6
Special keys ......................................................................................................................................... 7
Bottom ................................................................................................................................................................... 8
Labels ..................................................................................................................................................................... 9
3 Illustrated parts catalog .............................................................................................................................. 11
Computer major components .............................................................................................................................. 11
Display assembly subcomponents ...................................................................................................................... 13
Miscellaneous parts ............................................................................................................................................. 13
4 Removal and replacement procedures preliminary requirements .................................................................... 15
Tools required ...................................................................................................................................................... 15
Service considerations ......................................................................................................................................... 15
Plastic parts ....................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 15
Drive handling ................................................................................................................................... 15
Workstation guidelines ..................................................................................................................... 16
Electrostatic discharge information .................................................................................................................... 16
Generating static electricity .............................................................................................................. 17
Preventing electrostatic damage to equipment ............................................................................... 17
Personal grounding methods and equipment .................................................................................. 18
Grounding the work area ................................................................................................................... 18
Recommended materials and equipment ........................................................................................ 18
Packaging and transporting guidelines .............................................................................................................. 19
5 Removal and replacement procedures for authorized service provider parts .................................................... 21
Component replacement procedures .................................................................................................................. 21
Preparation for disassembly ............................................................................................................. 21
v

Bottom cover ..................................................................................................................................... 21
Battery ............................................................................................................................................... 23
Speakers ............................................................................................................................................ 24
Touchpad ........................................................................................................................................... 25
Fingerprint reader board (select products only) ............................................................................... 27
Fan ..................................................................................................................................................... 27
Heat sink ............................................................................................................................................ 28
USB board .......................................................................................................................................... 29
Power button ..................................................................................................................................... 30
Volume button ................................................................................................................................... 31
Webcam privacy switch ..................................................................................................................... 32
System board .................................................................................................................................... 33
USB door ............................................................................................................................................ 36
Display assembly ............................................................................................................................... 37
Keyboard with top cover ................................................................................................................... 44
6 Backing up, resetting, and recovering ........................................................................................................... 47
Backing up ............................................................................................................................................................ 47
Resetting .............................................................................................................................................................. 47
Recovering ........................................................................................................................................................... 47
Installing the Chromebook Recovery Utility ..................................................................................... 47
Creating recovery media ................................................................................................................... 48
Recovering the Chrome operating system ....................................................................................... 48
Setting up your computer after a reset or recovery ........................................................................................... 48
Erase and reformat the recovery media .............................................................................................................. 48
7 Specications .............................................................................................................................................. 49
Computer specications ...................................................................................................................................... 49
35.6 cm (14.0 in) display specications .............................................................................................................. 49
8 Power cord set requirements ........................................................................................................................ 51
Requirements for all countries ............................................................................................................................ 51
Requirements for specic countries and regions ................................................................................................ 51
9 Recycling .................................................................................................................................................... 53
Index ............................................................................................................................................................. 55
vi

1 Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Chromebook x360 14c
Model number: 14c-ca0xxx
CTO model number: 14ct-ca000
Processors 10th Generation Intel® Core™ processors
Intel® Core™ i5-10210U (1.6 GHz [turbo up to 4.2 GHz], 4 cores, 6 MB L3 Cache, 15 W, Intel UHD Graphics)
Intel Core i3-10110U (2.1 GHz [turbo up to 4.1 GHz], 2 cores, 4 MB L3 Cache, 15 W, Intel UHD Graphics)
Intel Pentium® Gold 6405U (2.4 GHz, 2 cores, 2 MB L3 Cache, 15 W, Intel UHD Graphics)
Graphics Internal graphics
Intel UHD Graphics
Display 35.6 cm (14.0 in), WLED, narrow bezel, touch screen
Full high denition (FHD) (1920 × 1080), WLED, UWVA, antiglare, 45% CG, eDP 1.2 without PSR, 250 nits,
Gorilla Glass
Memory Soldered on board, nonupgradeable
DDR4-2666 dual-channel support
Supports the following congurations:
●8 GB
●4 GB (Pentium only)
Pen (select products
only)
HP Rechargeable USI Stylus
Stylus Docking: Magnetic
Primary storage On-board embedded MultiMedia Controller (eMMC v5.0) congurations
128 GB
64 GB
Audio and video HD audio
BANG and OLUFSEN
Dual speakers
HD Camera: HD WFOV + dual microphones
1280 × 720 by 30 frames per second
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
1

Table 1-1 Product components and their descriptions (continued)
Category Description
Supports Google Assistant
Webcam privacy switch
Wireless Integrated wireless option with dual antennas (LGA/MIPI/BRI)
Intel Wi-Fi 6 AX201 + Bluetooth®5 (non-vPro) (802.11ax 2 × 2, MU-MIMO, supporting gigabit le transfer
speeds)
Media card reader Supports microSD™, SDHC™, SDXC™
Push-push insertion/removal
Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video
Audio-out (headphone)/audio-in (microphone) combo jack
(2) USB 3.2 Gen 1 Type C (right and left side; support charging, power delivery, video, and data)
USB 3.2 Gen 1 Type A (right side)
Keyboard/pointing
devices
Google Assistant Keyboard
Full size, textured, island style
Full size, textured, island style, backlit
Touchpad
Multitouch gestures enabled
Taps enabled as default
Sensors Accelerometer
Gyroscope
Power requirements Battery
3 cell, 60 Whr, polymer, HP Long Life
HP Fast Charge Technology
AC adapter, USB Type-C
65 W, nPFC, straight
45 W, nPFC, straight
Power cord
C5, 1 m
Security H1 Secure Microcontroller
Camera privacy cover
Fingerprint sensor (secure payment)
Operating system Google® Chrome™ 64
Serviceability End user replaceable parts
AC adapter
2 Chapter 1 Product description

2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Amber: The AC adapter is connected and the battery is
charging.
3

Table 2-1 Right-side components and their descriptions (continued)
Component Description
●Blinking amber: The battery has an error.
●O: The battery is not charging.
(4) USB Type-C port Connects a USB device, provides data transfer, and (for select
products) charges small devices when the computer is on or in
Sleep mode.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
(5) USB port Connects a USB device, provides data transfer, and (for select
products) charges small devices when the computer is on or in
Sleep mode.
Left side
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) USB Type-C port Connects a USB device, provides data transfer, and (for select
products) charges small devices when the computer is on or in
Sleep mode.
NOTE: Cables, adapters, or both (purchased separately) might
be required.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Amber: The AC adapter is connected and the battery is
charging.
●Blinking amber: The battery has an error.
●O: The battery is not charging.
(3) Power button ●When the computer is o, press the button briey to turn
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
4 Chapter 2 Components

Table 2-2 Left-side components and their descriptions (continued)
Component Description
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button for
at least 10 seconds to turn o the computer.
(4) Volume button Controls speaker volume on the computer.
(5) Webcam privacy switch Turns the webcam on and o.
To turn o the webcam, slide the webcam privacy switch toward
the display.
To turn on the webcam, slide the webcam privacy switch toward
the front of the computer.
Display
The computer display can include essential components such as antennas, cameras, and microphones.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera light On (white): The camera is in use.
Display 5

Table 2-3 Display components and their descriptions (continued)
Component Description
On (amber): The camera is turned o by the switch.
O: The camera is turned o by the software
(4) Camera Allows you to video chat, record video, and record still images.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
Keyboard area
Keyboards can vary by language.
Touchpad
Identify the touchpad component.
Table 2-4 Touchpad component and description
Component Description
Touchpad zone Reads your nger gestures to move the pointer or activate items on the
screen.
Speakers and ngerprint reader
Identify the speakers and ngerprint reader.
6 Chapter 2 Components

Table 2-5 Speakers and ngerprint reader and their descriptions
Component Description
(1) Speakers Produce sound.
(2) Fingerprint reader (select products only) Allows a ngerprint logon instead of a password logon.
▲Swipe down across the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, be sure
when you register your ngerprint that all sides of your nger
are registered by the ngerprint reader.
Special keys
Identify the special keys.
Keyboard area 7

Table 2-6 Special keys and their descriptions
Component Description
(1) esc key Activates certain computer functions when pressed in
combination with other keys, such as tab or shift.
(2) Action keys Execute frequently used system functions.
Bottom
Identify the bottom component.
Table 2-7 Bottom component and description
Component Description
Vent Enables airow airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan to
cycle on and o during routine operation.
8 Chapter 2 Components

Labels
The labels axed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label information order might vary by country and might not include the wording "Model"
due to the country regulation.
Table 2-8 Service label components
Component
(1) HP product name
(2) Model number
(3) Warranty period
(4) Product ID
(5) Serial number
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 9

10 Chapter 2 Components

3 Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
Computer major components 11

Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly
NOTE: Display assemblies are spared only at the subcomponent level.
not available as a
spare part
(2) Top cover with keyboard
Backlit, no ngerprint reader M00328-001
Not backlit, no ngerprint reader M00329-001
Backlit, with ngerprint reader M00330-001
Not backlit, with ngerprint reader M00331-001
(3) Touchpad
NOTE: The touchpad cable is available as spare part number M00308-001.
M00314-001
(4) Battery (3 cell, 60 Whr) L84398-006
(5) Speaker Kit M00323-001
(6) Webcam privacy switch M00321-001
(7) Volume button (includes rubber bumper) M00320-001
(8) Power button M00319-001
(9) USB board
NOTE: The USB board cable is available as spare part number M00307-001.
M00313-001
(10) Fingerprint reader board (includes cable) M00315-001
(11) USB door M01320-001
(12) Heat sink (includes thermal material) M00325-001
(13) Fan M00324-001
(14) System board (includes integrated processor, system memory, and eMMC memory; includes
replacement thermal material)
Intel Core i5-10210U processor, 8 GB of system memory, and 128 GB of eMMC memory (models
without a ngerprint reader)
M00300-001
Intel Core i5-10210U processor, 8 GB of system memory, and 128 GB of eMMC memory (models
with a ngerprint reader)
M00303-001
Intel Core i3-10110U processor, 8 GB of system memory, and 128 GB of eMMC memory (models
with a ngerprint reader)
M00301-001
Intel Core i3-10110U processor, 8 GB of system memory, and 64 GB of eMMC memory (models
without a ngerprint reader)
M00297-001
Intel Core i3-10110U processor, 8 GB of system memory, and 64 GB of eMMC memory (models with
a ngerprint reader)
M00299-001
Intel Core i3-10110U processor, 4 GB of system memory, and 64 GB of eMMC memory (models with
a ngerprint reader)
M00298-001
Intel Pentium 6405U processor, 4 GB of system memory, and 64 GB of eMMC memory M00302-001
(15) Bottom cover M00306-001
(16) Rubber feet M00322-001
12 Chapter 3 Illustrated parts catalog

Display assembly subcomponents
To identify the display assembly subcomponents, use this illustration and table.
Table 3-2 Display component descriptions and part numbers
Item Component Spare part number
(1) Display panel
NOTE: Display panel adhesive is available as spare part number M00311-001.
M00317-001
(2) Touch board not available as a
spare part
(3) G-sensor board M00316-001
(4) Display cable M00309-001
(5) Camera module M00442-001
(6) Camera cable M00310-001
(7) Wireless antenna cables M00304-001
(8) Hinge covers (include rubber inserts) M00318-001
(9) Hinges (left and right) M00312-001
(10) Display back cover (includes antennas) M00305-001
Miscellaneous parts
To identify the miscellaneous parts, use this table.
Display assembly subcomponents 13

Table 3-3 Miscellaneous part descriptions and part numbers
Component Spare part number
AC adapter, USB Type-C (nPFC, 1.8 m)
65 W L67440-001
45 W L43407-001
Screw Kit M00327-001
Protective shielding kit (for WLAN, touchpad, and bottom cover) M03808-001
HVAR USI Active Pen L73384-001
Power cord (duckhead, for use in Japan) L33157-001
Power cord (C5, 1.0 m)
Australia L19358-001
Denmark L19360-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001
India L19363-001
Japan L19365-001
North America L19367-001
South Korea L19366-001
Taiwan L19372-001
The United Kingdom L19373-001
14 Chapter 3 Illustrated parts catalog