HP T5125 - Compaq Thin Client User manual

Troubleshooting Guide
HP Compaq t5000 Series Thin Client
Document Part Number: 335795-008
June 2006

© 2003, 2004, 2006 Hewlett-Packard Development Company, L.P.
HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of
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ÅWARNING: Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
ÄCAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Troubleshooting Guide
HP Compaq t5000 Series Thin Client
Eighth Edition (June 2006)
First Edition (May 2003)
Document Part Number: 335795-008

Troubleshooting Guide www.hp.com iii
Contents
Product Description
Network Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
HP Compaq Thin Client t5000 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Connecting USB Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Locating Additional Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
Spare Parts Lists
t5000 Series Spare Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
t5720 Model Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
HP t5000 Series Setup (F10) Utility
Using HP t5000 Series Setup (F10) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Diagnostics and Troubleshooting
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Power-On Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Power-On Diagnostic Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
BIOS Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Boot Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
t5000 Troubleshooting Flow Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
Basic Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25
Diskless (No-Flash) Unit Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–29

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Contents
Restoring the Flash Image
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Creating an ISO Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Formatting a USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Unpacking the Image and Tools for Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Deploying with PXE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
Citrix MetaFrame
Citrix MetaFrame Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
Microsoft Remote Desktop Protocol
Thin Client t5000 Specifications
Adding an Image Restore Tool Using Altiris Deployment Solution
Configuring a PXE Server under Microsoft RIS
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1
Installing Remote Installation Services (RIS PXE Server) . . . . . . . . . . . . . . . . . . C–1
Authorizing Remote Installation Services
(RIS PXE Server) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2
Configuring Remote Installation Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2
Set User Permissions on the Active Directory Server . . . . . . . . . . . . . . . . . . . . . . C–3
RIS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–3
Creating Network Bootable Disk to Map Drives . . . . . . . . . . . . . . . . . . . . . . . . . . C–3
For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–4
System BIOS
Restoring a Corrupt BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–1
Updating a BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–2

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Contents
Replacing the CMOS Battery
Removing and Replacing the Side Access Panel and Chassis Cover . . . . . . . . . . . . . . E–1
t5000 Series. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–1
t5720 Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–3
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–3
Support Information
Index

vi www.hp.com Troubleshooting Guide
Contents

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1
Product Description
The HP Compaq Thin Client t5000 Series are Windows-based
terminals that connect over a network to a server where all processing
and storage occurs. Because of the nature of the products,
troubleshooting is significantly simpler than on a standard PC and
previous thin clients.
The Graphical User Interface (GUI) is English on all thin clients. If
you are using a foreign language keyboard, you will need to set
localized settings to perform the localization between a server-based
application and the device, but interaction with the unit itself remains
in English.
Network Firmware
PXE (Pre-boot Execution Environment) is supported on all HP
Compaq Thin Client t5000 Series products.
PXE allows a client to boot from a server on a network prior to
booting the embedded Operating System (OS) from the local Flash
module. As long as the system is connected to AC power, the
Network Interface Controller (NIC) on a PXE-enabled client remains
powered even when the system is turned off. This allows a network
administrator to remotely wake up the unit and perform various
management tasks, including loading the operating system and other
software onto the device from a server over the network.

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Product Description
HP Compaq Thin Client t5000 Series
Front view - t5000 Series Models (left) and t5720 Model (right)
1 Power Button
2 Power LED
3 Flash activity LED
4 USB ports (2)
✎For information on differences between the t5300, t5500, and t5700
series models, refer to the Getting Started with the HP Compaq t5000
Series manual in the Reference Library at
http://h18004.www1.hp.com/products/thinclients/software.html

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Product Description
Rear View of the Legacy-Free t5300 Model
ÄCAUTION: The t5000 Series power cord connector is for use only with
the supplied power adaptor. Replace only with the same or equivalent
type as recommended by the manufacturer.
Legacy-Free t5300 Model Connectors
1Ethernet RJ-45 Connector 5Line-out Audio Connector
(Headphone)
2Kensington Lock Connector 6Power Connector
3USB Connectors 7Monitor Connector
4Line-in Audio Connector
(Microphone)
✎The t5300 model does not include a PCI expansion option
connector on the system board.

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Product Description
Rear View of the t5500 and t5700 Series Models
ÄCAUTION: The t5000 Series power cord connector is for use only with
the supplied power adaptor. Replace with only the same or equivalent
type as recommended by the manufacturer.
t5500/t5700 Series Model Connectors
1Ethernet RJ-45 Connector 6Line-out Audio Connector
(Headphone)
2Kensington Lock Connector* 7PS/2 Connector**
3Parallel Connector*** 8Power Connector
4USB Connectors (4) 9Monitor Connector
5Line-in Audio Connector
(Microphone)
:Serial Connector***
*When the PCI Expansion module is installed, use the connector
located at the bottom of the unit.
**Not available on all models
***Not available on t5300 series models
✎The t5500 and t5700 series models include a PCI expansion
option connector on the system board.