HP T5125 - Compaq Thin Client User manual

Troubleshooting Guide
HP Compaq t5000 Series Thin Client
Document Part Number: 335795-008
June 2006

© 2003, 2004, 2006 Hewlett-Packard Development Company, L.P.
HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of
Hewlett-Packard Company in the U.S. and other countries.
Compaq, and the Compaq logo are trademarks of Hewlett-Packard Development
Company, L.P. in the U.S. and other countries.
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the U.S. and other countries.
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thereof are trademarks of Transmeta Corporation in the U.S.A. and other
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companies.
The information contained herein is subject to change without notice. The only
warranties for HP products and services are set forth in the express limited
warranty statements accompanying such products and services. Nothing herein
should be construed as constituting an additional warranty. HP shall not be liable
for technical or editorial errors or omissions contained herein.
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No part of this document may be photocopied, reproduced, or translated to
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ÅWARNING: Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
ÄCAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Troubleshooting Guide
HP Compaq t5000 Series Thin Client
Eighth Edition (June 2006)
First Edition (May 2003)
Document Part Number: 335795-008

Troubleshooting Guide www.hp.com iii
Contents
Product Description
Network Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
HP Compaq Thin Client t5000 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Serial Number Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Connecting USB Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Locating Additional Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–7
Spare Parts Lists
t5000 Series Spare Parts List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
t5720 Model Spare Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
HP t5000 Series Setup (F10) Utility
Using HP t5000 Series Setup (F10) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Diagnostics and Troubleshooting
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Power-On Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2
Power-On Diagnostic Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
BIOS Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4
Boot Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
t5000 Troubleshooting Flow Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
Basic Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–25
Diskless (No-Flash) Unit Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–29

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Contents
Restoring the Flash Image
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Creating an ISO Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
Formatting a USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Unpacking the Image and Tools for Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Deploying with PXE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
Citrix MetaFrame
Citrix MetaFrame Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1
Microsoft Remote Desktop Protocol
Thin Client t5000 Specifications
Adding an Image Restore Tool Using Altiris Deployment Solution
Configuring a PXE Server under Microsoft RIS
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1
Installing Remote Installation Services (RIS PXE Server) . . . . . . . . . . . . . . . . . . C–1
Authorizing Remote Installation Services
(RIS PXE Server) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2
Configuring Remote Installation Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–2
Set User Permissions on the Active Directory Server . . . . . . . . . . . . . . . . . . . . . . C–3
RIS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–3
Creating Network Bootable Disk to Map Drives . . . . . . . . . . . . . . . . . . . . . . . . . . C–3
For More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–4
System BIOS
Restoring a Corrupt BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–1
Updating a BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–2

Troubleshooting Guide www.hp.com v
Contents
Replacing the CMOS Battery
Removing and Replacing the Side Access Panel and Chassis Cover . . . . . . . . . . . . . . E–1
t5000 Series. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–1
t5720 Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–3
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E–3
Support Information
Index

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Contents

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1
Product Description
The HP Compaq Thin Client t5000 Series are Windows-based
terminals that connect over a network to a server where all processing
and storage occurs. Because of the nature of the products,
troubleshooting is significantly simpler than on a standard PC and
previous thin clients.
The Graphical User Interface (GUI) is English on all thin clients. If
you are using a foreign language keyboard, you will need to set
localized settings to perform the localization between a server-based
application and the device, but interaction with the unit itself remains
in English.
Network Firmware
PXE (Pre-boot Execution Environment) is supported on all HP
Compaq Thin Client t5000 Series products.
PXE allows a client to boot from a server on a network prior to
booting the embedded Operating System (OS) from the local Flash
module. As long as the system is connected to AC power, the
Network Interface Controller (NIC) on a PXE-enabled client remains
powered even when the system is turned off. This allows a network
administrator to remotely wake up the unit and perform various
management tasks, including loading the operating system and other
software onto the device from a server over the network.

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Product Description
HP Compaq Thin Client t5000 Series
Front view - t5000 Series Models (left) and t5720 Model (right)
1 Power Button
2 Power LED
3 Flash activity LED
4 USB ports (2)
✎For information on differences between the t5300, t5500, and t5700
series models, refer to the Getting Started with the HP Compaq t5000
Series manual in the Reference Library at
http://h18004.www1.hp.com/products/thinclients/software.html

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Product Description
Rear View of the Legacy-Free t5300 Model
ÄCAUTION: The t5000 Series power cord connector is for use only with
the supplied power adaptor. Replace only with the same or equivalent
type as recommended by the manufacturer.
Legacy-Free t5300 Model Connectors
1Ethernet RJ-45 Connector 5Line-out Audio Connector
(Headphone)
2Kensington Lock Connector 6Power Connector
3USB Connectors 7Monitor Connector
4Line-in Audio Connector
(Microphone)
✎The t5300 model does not include a PCI expansion option
connector on the system board.

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Product Description
Rear View of the t5500 and t5700 Series Models
ÄCAUTION: The t5000 Series power cord connector is for use only with
the supplied power adaptor. Replace with only the same or equivalent
type as recommended by the manufacturer.
t5500/t5700 Series Model Connectors
1Ethernet RJ-45 Connector 6Line-out Audio Connector
(Headphone)
2Kensington Lock Connector* 7PS/2 Connector**
3Parallel Connector*** 8Power Connector
4USB Connectors (4) 9Monitor Connector
5Line-in Audio Connector
(Microphone)
:Serial Connector***
*When the PCI Expansion module is installed, use the connector
located at the bottom of the unit.
**Not available on all models
***Not available on t5300 series models
✎The t5500 and t5700 series models include a PCI expansion
option connector on the system board.

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Product Description
Rear View of the t5720 Model
t5720 Model Connectors
1Kensington Lock Connectors* 6USB Connectors (4)
2Ethernet RJ-45 Connector 7Line-in Audio Connector
(Microphone)
3Line-out Audio (Headphone)
connector
8Monitor Connector
4PS/2 Connectors (2) 9Serial Connector
5Parallel Connector :Power Connector
*When the PCI Expansion module is installed, use the connector
located at the bottom of the unit.
✎The t5720 model includes a PCI expansion option connector on
the system board.

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Product Description
Serial Number Location
The serial number is displayed on the side of the unit.
Connecting USB Equipment
USB mouse devices and keyboards do not require special drivers and
are considered to be plug and play peripherals. Certain USB devices
such as printers and modems, however, may require special drivers.
For information on requirements for special drivers, refer to the
documentation that is included with the USB device.

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Product Description
Locating Additional Information
The following documentation is available to support these products:
■Quick Setup
■Hardware Reference Guide
■Terminal Emulation Quick Reference Guide (Extended
Emulation)
■Terminal Emulation Quick Reference Guide
■Customer and Service Notifications, Bulletins and Advisories
■Quickspecs
✎Documentation, white papers, and drivers are subject to change. For
the latest HP thin client documentation, visit the following Web site:
http://h18004.www1.hp.com/products/thinclients/software.html

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Product Description

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2
Spare Parts Lists
t5000 Series Spare Parts List
The spare parts tables that follow provide a listing of the spare parts
available for the Thin Client t5000 Series.
t5000 Series Spare Parts Table
Description
Spare Part
Number
t5300\CE .NET/IE 533MHz 32F/64R Unit 325712-001
t5300 Diskless, 533 MHz 0/64 Unit 353340-001
t5500\CE .NET/IE 733MHz 32F/128R Unit 325698-001
t5500 Diskless, 733 MHz 0/128 353341-004
t5700\XP Embedded/IE 733MHz 192/256R
Unit
350982-001
t5515 800MHz 32/64Unit 370450-001
t5515 800MHz 128/128 Unit 370450-002
t5700\XP Embedded/IE 1GHz
192F/256R Unit
325707-001
t5700\XP Embedded/IE 1GHz
256F/256R Unit
325708-001
t5700 Diskless, 1GHz 0/256 353338-001
t5700 Diskless, 733MHz 0/256 353339-001
t5700, 1 GHz 192/256, XPE, IE 325707-001
AC Adapter, 12V, 40W, AC to DC 325709-001

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Spare Parts Lists
Mouse, USB, Carbon, 2 button scroll 323615-001
Foot Stand w/screws 336604-001
Foot, Rubber, t5000 348438-001
Battery, Internal, CR 2032, 3V 153099-001
Speaker w/screws 349326-001
Screw Kit, Miscellaneous 349327-001
Power Cords
Power Cord, AC-Europe 198292-021
Power Cord, AC-Danish 198292-081
Power Cord, International 345751-002
Power Cord, AC-Italian 198292-061
Power Cord, AC 142766-001
Power Cord, AC-PRC 292657-AA1
Power Cord AC-Japanese 292643-291
Enhanced USB Keyboards
Arabic, Carbon/Silver 326227-171
Belgian, Carbon/Silver 326227-181
Belgian, Carbonite/Silver 326228-181
Brazilian, Carbon/Silver 326227-201
Chinese (PRC), Carbon/Silver 326227-AA1
Czech, Carbon/Silver 326227-221
Danish, Carbon/Silver 326227-081
Danish, Carbonite/Silver 326228-081
Finnish, Carbon/Silver 326227-351
French, Carbon/Silver 326227-051
t5000 Series Spare Parts Table
Description
Spare Part
Number

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Spare Parts Lists
Enhanced USB Keyboards (Continued)
French, Carbonite/Silver 326228-051
German, Carbon/Silver 326227-041
German, Carbonite/Silver 326228-041
Greek, Carbon/Silver 326227-151
Hebrew, Carbon/Silver 326227-BB1
Hungarian, Carbon/Silver 326227-211
International, Carbon/Silver 326227-B31
International, Carbonite/Silver 326228-B31
Italian, Carbon/Silver 326227-061
Italian, Carbonite/Silver 326228-061
Swiss, Carbon/Silver 326227-111
Japanese, Carbon/Silver 326227-291
Korean, Carbon/Silver 326227-AD1
LA Spanish, Carbon/Silver 326227-161
Norwegian, Carbon/Silver 326227-091
Portuguese, Carbon/Silver 326227-131
Russian, Carbon/Silver 326227-251
Slovakian, Carbon/Silver 326227-231
Spanish, Carbon/Silver 326227-071
Swedish, Carbonite/Silver 326228-101
Swiss, Carbonite/Silver 326228-111
Taiwan, Carbon/Silver 326227-AB1
Thailand, Carbon/Silver 326227-281
Turkey, Carbon/Silver 326227-141
t5000 Series Spare Parts Table
Description
Spare Part
Number

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Spare Parts Lists
Enhanced USB Keyboards (Continued)
United Kingdom, Carbon/Silver 326227-031
United States, Carbon/Silver 326227-001
Basic USB Keyboards, Carbonite/Silver
Arabic 355631-171
Belgian 355631-181
Brazilian Portuguese 355631-201
Czech 355631-221
Danish 355631-081
Finnish 355631-351
French 355631-051
French-Canadian 355631-121
German 355631-041
Greek 355631-151
Hebrew 355631-BB1
Hungarian 355631-211
International 355631-B31
Italian 355631-061
Japanese 355631-291
Korean (Hangul) 355631-KD1
LA Spanish 355631-161
Norwegian 355631-091
Portuguese 355631-131
Russian 355631-251
Simplified Chinese 355631-AA1
t5000 Series Spare Parts Table
Description
Spare Part
Number

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Spare Parts Lists
Basic USB Keyboards, Carbonite/Silver (Continued)
Slovakian 355631-231
Spanish 355631-071
Swedish 355631-111
Swiss 355631-071
Taiwanese 355631-AB1
Thai 355631-281
Turkish 355631-141
UK 355631-031
U.S. 355631-001
✎If you are using a foreign language keyboard, an ICA or RDP
connection will perform the localization between a server-based
application and the device, but all interaction with the thin client
itself is in English.
✎All keyboards listed in this table may not be available at the time
this document is first published.
Options
Cradle, USB MultiBay 280879-001
Cable, USB External MultiBay Cradle 287693-001
Adapter, AC External MultiBay Cradle 287694-001
Plugs, External MultiBay Cradle 287695-001
PCI Expansion Module 336603-001
Premier•Sound speakers 173980-001
Kensington cable lock 294359-001
SODIMM, 512MB, PC2100, 32Mx8CL2.5 338802-001
Hard Drive, 30GB 217096-001
Diskette Drive, 1.44MB 241995-001
t5000 Series Spare Parts Table
Description
Spare Part
Number

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Spare Parts Lists
t5720 Model Spare Parts List
Options (Continued)
CD-ROM Drive, 24X 228746-001
USB Flash Drive (Drive Key), 32MB 305283-001
USB Flash Drive (Drive Key), 128MB (USB 1.1) 331466-001
USB Flash Drive (Drive Key), 128MB (USB 2.0) 349988-001
USB Flash Drive (Drive Key), 256MB (USB 2.0) 344249-001
For a full list of supported and leveraged Hewlett-Packard and third
party options, go to:
http://h18004.www1.hp.com/products/thinclients/software.html
t5000 Series Spare Parts Table
Description
Spare Part
Number
t5720 Series Spare Parts Table
Description
Spare Part
Number
t5720\XP Embedded/IE AMD NX1500
512F/256R Unit
398131-001
t5720\XP Embedded/IE AMD NX1500
512F/512R Unit
398134-001
Mouse, carbonite, 2-button scroll, PS/2 390937-001
AC adapter, 12V, 40W, AC to DC 399698-001
Foot stand, with thumbscrew 405974-001
Battery, Internal, CR 2032, 3V 153099-001