HP C5644A - SureStore Travan T4i Tape Drive User manual

HP
SureStore
T4
Models T4i, T4e
User’s Guide
Front Cover
(Replace with Colour Cover Artwork)
English: C5644-90943

Product Details
Note your tape drive details here so you can find them easily when you need them.
Model name: HP SureStore T4_
Product number:
Serial number:
Date purchased/installed:
SCSI ID:
Inside Front Cover

HP SureStore T4
User’s Guide

© Copyright 1998 by Hewlett-Packard Company.
The information contained in this document is
subject to change without notice.
This document contains proprietary information
which is protected by copyright. All rights are
reserved. No part of this document may be photo-
copied, reproduced or translated to another language
without the prior written consent of Hewlett-Packard
Company.
Hewlett-Packard shall not be liable for errors
contained herein or for incidental or consequential
damages (including lost profits) in connection with
the furnishing, performance, or use of this material
whether based on warranty, contract, or other legal
theory.
March 1998
Part Number C5644-90943

Contents
1
1 Preparing for Installation
Your New HP SureStore T4 Tape Drive 1-2
Before You Start 1-2
Internal Drives 1-3
Check the Contents of the Box 1-3
Installation Overview 1-4
External Drives 1-5
Check the Contents of the Box 1-5
Installation Overview 1-6
Checking System Prerequisites 1-7
Hardware Requirements 1-7
Operating System Requirements 1-8
Backup Software 1-8
Planning the SCSI Bus 1-9
Checking Your Current SCSI Configuration 1-9
What Next? 1-10
2 Installing an Internal Tape Drive
Overview of the Installation Process 2-2
Tools You May Need 2-3
Preparing the Computer 2-3
Preparing the Tape Drive 2-5
Installing the Tape Drive in the Bay 2-8
Verifying the Installation 2-11
What Next? 2-12
3 Installing an External Tape Drive
Overview of the Installation Process 3-2
Tools You May Need 3-2
Preparing the Tape Drive 3-3
Installing the Tape Drive 3-5
Verifying the Installation 3-8
What Next? 3-8

Contents
Contents-2
4 Caring for Your Tape Drive
Care of the Tape Drive 4-2
Choosing Tapes for Your Tape Drive 4-3
Erasing Tapes 4-3
Inserting and Removing Tape Cartridges 4-4
Write-Protecting a Tape Cartridge 4-6
Caring for Your Tape Cartridges 4-7
Operating Conditions 4-7
Storing Tape Cartridges 4-7
5 Troubleshooting
Save Yourself a Call 5-2
Troubleshooting Tips 5-2
Things to Try First 5-3
TapeAssure 5-3
Problems with Your Computer 5-3
Problems with Your Tape Drive 5-4
6 Product Specifications and Ordering Information
Interface A-2
Backup Speed A-2
Tape Format A-2
Reliability Specifications A-3
Power Requirements A-3
Physical Specifications A-3
Certifications A-3
Ordering Information A-4
Tape Cartridges A-4
SCSI Accessories A-4
7 Customer Support
Warranty B-2
Service and Support B-3
Contacting Customer Support B-6

1
Preparing for Installation
This chapter provides an overview of the installation process and tells you what you
will need before installing the HP SureStore T4 tape drive.

Preparing for Installation
Your New HP SureStore T4 Tape Drive
1-2
Your New HP SureStore T4 Tape Drive
TheHPSureStore T4 tape driveprovides reliable data protection at an affordableprice.
The HP SureStore T4 integrates easily into your small network server, peer-to-peer
network,ordesktop computer. Based on Travan (TR-4)technology, eachtape cartridge
has a native storage capacity of 4 GB, enough capacity to back up a small server or
peer-to-peer network on a single tape. If your backup application provides software
data compression, a single tape may store up to 8 GB of data (assuming a 2:1
compression ratio).
Before You Start
Before you install your HP SureStore T4 drive:
1Check the contents of the box against the list on page 1-3 for internal drives or page
page 1-5 for external drives.
2Write your drive’s serial number and other details on the inside front cover of this
book. The serial number can be found inside the drive’s tape door. The product
number is:
•T4i internal drive: C5644C
•T4e external drive: C5645B
3Check that your computer meets the requirements for installation.
4Collect information about the SCSI configuration of your computer and any other
devices attached to it and decide how you are going to configure the drive on the
SCSI bus. You can use the TapeAssure software provided on the HP SureStore
Tape CD-ROM to do this.
5Select a free bay for an internal drive.
or
Select a site for an external drive.

Preparing for Installation
Internal Drives
1-3
Internal Drives
Check the Contents of the Box
Check each item that came in the HP SureStore T4 box to make sure you have
everything you need. Take a moment now to write the model name (T4i), product
number (C5644C), and serial number (look inside the tape door) of your tape drive on
the inside front cover of the User’s Guide.
If anything is missing or appearsdamaged, contact your delivery company or supplier.
HP SureStore T4i tape drive HP TR-4 mini-cartridge
Railsand screwssuitable formounting
the tape drive in an HP NetServer E
E-series or Vectra computer
 HP SureStore Tape CD-ROM
containing:
•Colorado Backup
•Stac Replica Backup for NetWare,
HP SureStore Tape Edition
•Stac Replica Backup for NT, HP
SureStore Tape Edition
•TapeAssure
•Driver software
 User’s Guide
(Please discard the unneeded
languages in the recycling bin.)
Customer Care Card and label

Preparing for Installation
Internal Drives
1-4
Installation Overview
Installing the HP SureStore T4 tape drive is a simple procedure requiring no special
skills, providing that your system meets the prerequisites and you have the right tools.
The hardware installation process should take less than an hour.
Check System
Prerequisites
Prepare
Computer
Prepare
Tape Drive
Install
Tape Drive
Test
Tape Drive

See “Checking System Prerequisites” on page 1-7.
•Properly installed and configured SCSI controller
•CD-ROM drive to load software
•Empty 5¼-in bay
•Mounting hardware, if required for your computer
•SCSI cable with available 50-pin connector

See “Preparing the Computer” on page 2-3.
•Perform a normal system shutdown
•Remove power cables
•Remove cover
•Remove cover plate and any mounting hardware from
bay

See “Preparing the Tape Drive” on page 2-5.
•Check SCSI ID and reset if necessary
•Check termination and change if necessary
•Attach rails or other mounting hardware if required for
your computer

See “Installing the Tape Drive in the Bay” on page 2-8.
•Slide drive into bay
•Attach SCSI cable
•Attach power cable
•Secure drive in place with screws
•Replace computer’s cover
•Reconnect power cables

See “Verifying the Installation” on page 2-11.
•Switch on computer and boot up
•Install TapeAssure from CD-ROM
•Run TapeAssure and perform a test backup and restore

See “What Next?” on page 2-12.
•Ensure that the appropriate drivers are installed
Install Driver
Software

Preparing for Installation
External Drives
1-5
External Drives
Check the Contents of the Box
Check each item that came in the HP SureStore T4 box to make sure you have
everything you need. Take a moment now to write the model name (T4e), product
number (C5645B), and serial number (look inside the tape door) of your tape drive on
the inside front cover of the User’s Guide.
If anything is missing or appearsdamaged, contact your delivery company or supplier.
HP SureStore T4e tape drive HP TR-4 mini-cartridge
SCSI cable
SCSI terminator
Power cable
Power supply
Stands for vertical mounting
Customer Care Card and label
 User’s Guide
(Please discard the unneeded
languages in the recycling bin.)
 HP SureStore Tape CD-ROM
containing:
•Colorado Backup
•Stac Replica
Backup for
NetWare, HP
SureStore Tape Edition
•Stac Replica Backup for NT, HP
SureStore Tape Edition
•TapeAssure
•Driver software

Preparing for Installation
External Drives
1-6
Installation Overview
Installing the HP SureStore T4 tape drive is a simple procedure requiring no special
skills, providing that your system meets the prerequisites. The hardware installation
process should take about 15 minutes.
Check System
Prerequisites
Prepare
Tape Drive
Install
Tape Drive
Test
Tape Drive

See “Checking System Prerequisites” on page 1-7.
•Properly installed and configured SCSI controller
•CD-ROM drive to load software
•High-density, 50-pin SCSI connector

See “Preparing the Tape Drive” on page 3-3.
•Check SCSI ID and reset if necessary
•Check termination and attach terminator if necessary
•Attach stands, if desired

See “Installing the Tape Drive” on page 3-5.
•Perform a normal system shutdown
•Remove power cables
•Attach SCSI cable
•Attach power supply to tape drive
•Attach power cord to power supply and plug into outlet
•Reconnect computer’s power cables

See “Verifying the Installation” on page 3-8.
•Switch on computer and boot up
•Install TapeAssure from CD-ROM
•Run TapeAssure and perform a test backup and restore

See “What Next?” on page 3-8.
•Ensure that the appropriate drivers are installed
Install Driver
Software

Preparing for Installation
Checking System Prerequisites
1-7
Checking System Prerequisites
Before you install your HP SureStore T4 tape drive on your computer, make sure that
you have all the necessary hardware and information you will need.
Hardware Requirements
To install the HP SureStore T4 tape drive, your computer must be a 386-, 486-, or
Pentium-based computer that has:

A properly installed SCSI host adapter (or a SCSI controller on the motherboard)
with the appropriate Advanced SCSI Programming Interface (ASPI) driver

A CD-ROM drive to install the software
For an internal drive, you will also need:

An available 5¼-inch, half-height drive bay

Any special tray or rails required to fix the drive into the empty bay (Rails are
provided for the HP NetServer E-series servers or Vectra computers.)

A SCSI ribbon cable with an available 50-pin connector. Your computer may
already have this cable. If not, contact your dealer.
For an external drive, your computer must have a 50-pin high-density connector.
You may have to open up your computer to determine whether it has the necessary
components and to check the SCSI ID settings. See “Preparing the Computer” on
page 2-3 for instructions on how to do this.
While installation is similar for all computers, there are variations among them. You
may wantto have your computer manuals available to help you remove the computer’s
cover and identify internal components.

Preparing for Installation
Checking System Prerequisites
1-8
Operating System Requirements
The HP SureStore T4 tape drive is compatible with the following operating systems:

Novell NetWare (v3.12 and 4.11)

Microsoft Windows NT (v3.51 and 4.0)

Microsoft Windows 95

Microsoft Windows (v3.1 and 3.11)

DOS 5.0 or higher

SCO UNIX Open Desktop 3 (3.2v4.2) and OpenServer 5 (3.2v5.02)
You can also use your HP SureStore T4 with many other operating systems, but third-
party backup software may be required.
Backup Software
To test and use your HP SureStore T4 tape drive, you will need backup software that
supports the drive. The tape drive comes with software drivers to support the backup
utilities for three common network operating systems:

Microsoft Windows NT Backup utility (no data compression available)

SCO UNIX utilities, such as tar and cpio (no data compression available)
Check the README file on the HP SureStore Tape CD-ROM for the latest
information about the software drivers supplied with the tape drive.
For standalone or peer-to-peer systems, the following backup applications and
associated documentation are provided on the HP SureStore Tape CD-ROM:

Colorado Backup for Windows (provides data compression)

Colorado Backup for Windows 95 (provides data compression)

Colorado Backup for DOS (provides data compression)
For server systems, the following backup applications and associated documentation
are provided on the HP SureStore Tape CD-ROM:

Stac Replica Backup for NetWare, HP SureStore Tape Edition

Stac Replica Backup for NT, HP SureStore Tape Edition
Other commercial backup applications are also available. For the latest list of backup
packages and drivers that support this tape drive, refer to our World Wide Web site
(http://www.hp.com/go/tape).

Preparing for Installation
Planning the SCSI Bus
1-9
Planning the SCSI Bus
The SCSI controller in your computer links the computer to your tape drive and
possibly other devices through the SCSI bus. If you have other SCSI devices in
addition to the tape drive, you need to decide where the tape drive will go in relation
to the other devices. If the tape drive is going to be the only device on the bus, there is
no decision to make: you can use the drive’s defaults.
Each device on a SCSI bus, including the SCSI controller itself, must have a unique
address, a number from 0 to 7, called the SCSI ID or target ID. SCSI ID 7 is reserved
for the SCSI controller because it has the highest priority on the bus. A SCSI boot disk
usually has a SCSI ID of 0. The tape drive should be assigned an unused SCSI ID
between 1 and 6. The tape drive’s default is 4. To configure the drive properly when
you install it, you will need to identify the SCSI IDs of any other devices on the SCSI
bus to be sure that there is no conflict with the tape drive’s SCSI ID.
SCSI buses must be terminated correctly at each physical end of the cable. An internal
HP SureStore T4 tape drive comes with a set of resistors that can be removed if the tape
drive is not at the end of the SCSI chain. An external T4 drive comes with a terminator
block that fits on one of the drive’s SCSI connectors.
Both internal and external drives use passive termination, which should not be mixed
on the same bus with active termination. If a SCSI bus has devices or cables that use
active termination, the tape drive mustnotbe placedat the end of theSCSI bus. Instead,
remove the drive’s termination and place the drive between the SCSI card and the last
device onthe bus. If this is not possible, purchase an active terminator for the tape drive
or install a second SCSI host adapter to support the tape drive.
If you need more information about arranging your SCSI bus, refer to our World Wide
Web site (http://www.hp.com/go/tape) or the HP First faxback system (see
the telephone numbers listed in Appendix B).
Checking Your Current SCSI Configuration
The TapeAssure software provided on the HP SureStore Tape CD-ROM can be used to
check your computer’s current SCSI configuration. If you are not sure what this
configuration is, install and run TapeAssure from the CD-ROM. This will check for the
presence of a SCSI controller and its driver software and identify the SCSI IDs of
existing SCSI devices. Exit the program after you view the SCSI configuration
information.

Preparing for Installation
What Next?
1-10
What Next?
If your computer has all the hardware and software it needs to support the tape drive,
you are ready to start installing the drive.

If your drive is internal, go to Chapter 2.

If your drive is external, go to Chapter 3.

2
Installing an Internal Tape Drive
This chapter provides directions for installing an HP SureStore T4i drive in your
computer.
The entire hardware installation process should take about an hour.

Installing an Internal Tape Drive
Overview of the Installation Process
2-2
Overview of the Installation Process
There are four major steps in the installation process:
1Preparing the computer by shutting down all applications, turning off the power,
removing the cover, and checking for cables and mounting hardware.
2Preparing the tape drive by checkingthe SCSI ID (and changing it ifnecessary) and
attaching any mounting hardware (tray or rails) that may be needed.
3Installing the tape drive in the empty bay and connecting the SCSI and power
cables.
4Verifying that the tape drive is properly installed and functional by running
TapeAssure.
Figure 2.1 Installing an internal tape drive in your computer

Installing an Internal Tape Drive
Tools You May Need
2-3
Tools You May Need
You may need the following tools to complete the installation:
A medium-size Phillips screwdriver
A medium-size flat-bladed screwdriver (if your computer uses slotted screws)
A Torx screwdriver (if your computer uses Torx screws)
Needle-nose pliers
A grounding mat or wrist strap (optional but recommended)
Preparing the Computer
Before you begin the installation process, ensure that your computer is equipped with
a SCSI host adapter or on-board SCSI controller with its associated driver installed
according to the directions in its installation guide.
You may want to have your computer manuals available for reference during this
procedure.
Caution Static electricity can damage electronic components. Turn all equipment off before
removing the computer’s cover. A grounding mat or wrist strap provides the best
protection against static. If you don’t have either of these, always touch the
computer’s chassis before touching any internal boards or devices.
1If there are other SCSI devices in your computer, you may want to check their SCSI
ID numbers and termination status before you switch off the computer. See “Planning
the SCSI Bus” on page 1-9 for more information.
2Close down all applications, switch off the computer and any peripherals, and unplug
them from the power outlets.
3Remove the cover from your computer.
Caution As you work inside your computer, you may find that you have to disconnect the
internal SCSI cable or power cable from other devices to maneuver the new tape drive
into place. If you do this, take note of existing cable connections and their orientation,
so you can put them back correctly later.

Installing an Internal Tape Drive
Preparing the Computer
2-4
4Determine whether you need another SCSI cable.
 If your SCSI controller has a ribbon cable attached to it and there is an unused
connector, you will not need another SCSI cable. Go to step 5.
 If your SCSI controller does not have a cable attached to it, you will need a new
SCSI cable. Once you have this cable, go to step 5.
 If your SCSI host adapter has a cable attached to it but there are no available
connectors, you must do one of the following:
•Install a SCSI cable with more connectors (a SCSI host adapter can support up
to seven devices)
•Install another SCSI host adapter and cable
Figure 2.2 SCSI cable connections
5Locate an available 5¼-inch, half-height drive bay in your computer.
6Remove the cover plate and any mounting hardware (screws, rails, or a tray, for
example) from the bay. Keep any mounting hardware that can be used to secure the
tape drive in the bay.
If your computer requires special mounting hardware that you do not have, you must
purchase this hardware before continuing.
7Make sure the available SCSI connector reaches the back of the empty bay in which
you plan to install the new tape drive, as shown in figure 2.2.
8Locate an available internal power cable and make sure it reaches the back of the empty
bay.
Other internal
SCSI devices
Tape
drive
Terminator block
Connection to
SCSI controller
SCSI cable