HTC 10 User manual

Available applications and services are subject to change at any time.
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Sprint User Guide
A downloadable, printable guide to your HTC10 and its
features.
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Table of Contents
GETTING STARTED 1
Important Information 2
RadioFrequencyExposureOperatingInstructions 2
ImportantNoteonRecoverableData 2
Introduction 3
AbouttheUserGuide 3
AccessInstructionsonPhone 3
LaunchtheGuide 3
UsingthePhoneGuide 4
CheckBasicOperations 4
ScreenUseforFirst-TimeUsers 4
Set Up Your Phone 5
PartsandFunctions 5
ChargetheBattery 7
SIMCard 8
SDCard 10
InsertSDCard 11
UnmounttheSDCard 11
FormatSDCard 12
RemoveSDCard 12
TurnYourPhoneOnandOff 12
UsetheTouchscreen 14
ActivateYourPhone 20
CompletetheSetupScreens 21
TransferContenttoYourNewPhone 23
TransferContentfromanAndroidPhone 23
TransferContentfromaniPhone 24
TransferContentBetweenYourPhoneandComputer 25
WaysofTransferringContactsandOtherContentintoYourPhone 25
Basic Operations 27
Basics 27
HomeScreenandApplications(Apps)List 27
OnscreenNavigationKeys 28

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PhoneSettingsMenu 28
UsingQuickSettings 29
CaptureScreenshots 30
PortraitandLandscapeScreenOrientation 30
Applications 30
AppsList 31
LaunchanApp 33
PhoneNumber 35
SilentMode 36
AirplaneMode 36
WorkingwithText 37
EditText 37
EnterTextbyTyping 38
EnterTextwithWordPrediction 39
EnterTextbyVoice 39
AdjusttheKeyboardSettings 40
TypingFasterandMoreAccurate 40
GoogleAccount 42
CreateaGoogleAccount 43
SignIntoYourGoogleAccount 44
GooglePlayStore 44
FindandInstallanApp 45
RequestaRefundforaPaidApp 45
UpdateanApp 46
UninstallanApp 46
GetHelpwithGooglePlay 46
GoogleWallet 47
AndroidPay 47
AddaPaymentCard 47
PaywithAndroidPay 48
FingerprintScanner 48
AddaFingerprinttheFirstTime 49
Add,Remove,orEditFingerprints 50
LockandUnlockYourScreen 50
UpdateYourPhone 51
UpdateYourPhoneSoftware 51

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UpdateYourProfile 52
UpdateYourPRL 53
Your Phone's Home Screen 54
HomeScreenBasics 54
StatusBar 55
NotificationPanel 56
ManageAppNotifications 57
FrontIndicatorLight(LED) 58
ChangeLEDNotificationSettings 58
HTCBlinkFeed-YourDynamicHomeScreen 58
CustomizetheHomeScreen 63
ChooseaHomeScreenLayout 63
SettheHomeWallpaper 64
SetMultipleWallpapers 65
SetaTime-basedWallpaper 65
OrganizeYourWidgetPanels 66
WorkwithStickers,WidgetsandAppShortcuts 67
HTCSenseHomeWidget 70
CustomizetheLockScreen 72
Themes 74
DownloadThemes 75
BookmarkThemes 75
CreateThemes 75
MixandMatchThemes 76
FindYourThemes 77
ShareThemes 77
DeleteaTheme 77
MotionLaunch 78
TurnMotionLaunchOnorOff 78
WakeUptotheLockScreen 79
WakeUpandUnlock 79
WaketotheHomeWidgetPanel 80
WaketoHTCBlinkFeed 80
LaunchtheCamera 81
MotionLaunchTroubleshooting 81
MAKING CONNECTIONS 82

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Phone Calls and Voicemail 83
PlaceandAnswerCalls 83
CallUsingthePhoneDialer 83
CallEmergencyNumbers 85
CallUsingaSpeedDialNumber 86
VoiceDialing 86
CallaNumberinaTextMessage,EmailMessage,orCalendarEvent 86
MakeInternationalCalls 87
ReturnaMissedCall 87
AnswerPhoneCalls 88
In-CallScreenLayoutandOperations 89
PlaceCallsfromHistory/People 90
CallHistory 91
OpenCallHistory 91
SaveaNumberFromCallHistory 91
PrependaNumberFromCallHistory 91
BlockaCaller 92
EraseCallHistory 92
Voicemail 92
VoicemailSetup 92
VisualVoicemailSetup 93
ReviewVisualVoicemail 94
VisualVoicemailOptions 95
ConfigureVisualVoicemailSettings 95
OptionalCallingServices 96
ConferenceCalling 96
CallerIDBlocking 97
CallWaiting 97
CallForwarding 97
InternetCalls 98
RingtoneSettings 99
CallSettings 99
CallFeatures 99
VoicemailSettings 100
HearingAids 100
CDMACallSettings 100

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Contacts 103
YourContactsList 103
FindPeople 104
SetUpYourProfile 105
AddEntriestothePeopleApp 106
GetinTouchwithaContact 106
ManagePeopleEntries 107
ImportorCopyContacts 108
MergeEntriesinPeople 108
SendContactInformation 110
ContactGroups 110
BackUpandRestoreYourContacts 112
PrivateContacts 113
Messaging 114
TextandMultimediaMessaging 114
SendaTextMessage(SMS) 114
SendaMultimediaMessage(MMS) 115
SendaGroupMessage 116
SaveandResumeComposingaDraftMessage 117
ReadandReplytoaMessage 117
HelpProtectYourMessages 119
BlockUnwantedMessages 120
DeleteMessagesandConversations 120
BackUpandRestoreYourTextMessages 121
TextandMultimediaMessageOptions 122
Gmail 124
CreateandSendaGmailMessage 125
CheckReceivedGmailMessages 125
ManageGmailMessages 127
AddaGmailAccount 130
AddanExchangeActiveSyncAccountinGmail 130
GetHelpwithGmail 131
Internet and Social Networking 132
DataServicesGeneralInformation(4GLTEand3GNetworks) 132
4GLTE 132
YourUserName 133

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DataConnectionStatusandIndicators 133
TurntheDataConnectionOnorOff 133
ManageYourDataUsage 134
ChromeBrowser 135
UseBrowserTabs 136
AddBookmarks 136
BrowsingHistory 136
PrivateBrowsing 137
SetBrowserOptions 137
ChromeSupport 138
Hangouts 138
Twitter 139
Facebook 139
Global Services 141
ActivateSprintWorldwideServiceonYourAccount 141
YourPhone’sSIMCardforInternationalGSMRoaming 141
EnableGlobalRoamingMode 141
SettheCommunicationsMethodforGlobalUse 142
SelectaCarrier 142
MakeandReceiveWorldwideCalls 143
SprintInternationalVoicemailService 143
SetUpYourVoicemailAccessNumberforInternationalUse 144
AccessYourVoicemailInternationally 144
InternationalDataRoaming 145
AccessEmailandDataServicesInternationally 145
ContactSprintforAssistancewithInternationalService 146
Connectivity 148
TransferFilesBetweenYourPhoneandaComputer 148
Wi-Fi 149
TurnWi-FiOnandConnecttoaWirelessNetwork 149
PreventNotificationsfromUnsecuredWi-FiNetworks 149
ConnecttoaWi-FiNetworkviaWPS 150
DisconnectfromaWirelessNetwork 150
Wi-FiDirect 150
VirtualPrivateNetworks(VPN) 151
AddaVPNConnection 151

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ConnecttoaVPN 152
DisconnectFromaVPN 152
MobileHotspot 152
ShareInternetConnectionviaUSBTethering 153
Bluetooth 153
BluetoothInformation 154
ConnectaBluetoothHeadsetorCarKit 154
ReconnectaHeadsetorCarKit 154
DisconnectFromaBluetoothDevice 155
SendInformationUsingBluetooth 155
WhereSentInformationisSaved 156
ReceiveFilesUsingBluetooth 156
ShareContentwithNFC 157
TurnNFCOn 157
BeamContent 158
HTCConnect 158
ShareMediaUsingHTCConnect 159
StreamMusictoSpeakersPoweredbyQualcommAllPlayMediaPlatform 161
StreamMusictoBlackfireCompliantSpeakers 162
APPS AND ENTERTAINMENT 164
Camera and Video 165
CameraOverview 165
OpentheCameraandAdjusttheSettings 166
ChooseaCaptureMode 166
CaptureModeSettings 167
SetthePhotoQualityandSize 167
Zooming 168
TurntheCameraFlashOnorOff 168
UsetheVolumeButtonforTakingPhotosandVideos 168
ClosetheCameraApp 168
TakeaPicture 168
CaptureBetterPhotos 169
RecordaVideo 170
SettheVideoResolution 171
TurnonHighResolutionAudio 171
TakeaPhotoWhileRecordingaVideo-VideoPic® 171

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CameraFeatures 172
TakeContinuousCameraShots 172
UseHDR 172
RecordSlowMotionVideos 172
SelfiesandPeopleShots 173
ZoeCamera 175
PanoramicShots 175
Hyperlapse 176
ProMode 176
GooglePhotos 177
ViewPhotosandVideos 178
ShareYourPhotos 178
EditYourPhotos 178
Productivity 182
GoogleCalendar 182
ScheduleorEditanEvent 183
ViewCalendarEvents 183
ChooseWhichCalendartoShow 183
DismissorSnoozeReminders 184
GoogleMaps 184
SearchforInformation 187
PerformSearchesontheWebandYourPhone 187
SearchtheWebwithYourVoice 187
SetSearchOptions 188
GetInstantInformationwithGoogleNow 188
NowonTap 190
Calculator 191
Clock 192
ChecktheTime 192
SettheDateandTimeManually 192
SetanAlarm 192
AdditionalClockFeatures 193
ChecktheWeather 194
GoogleDrive 194
HTCSyncManager 195
VoiceRecorder 197

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HTCHelp 198
Entertainment and Activities 199
GooglePlayMusicApp 199
SprintMusicPlus 200
YouTube 201
SprintZone 203
HTCBoomSoundwithDolbyAudio 203
HTCBoomSoundforSpeakers 203
HTCBoomSoundforHeadphones 204
PersonalAudioProfile 204
SETTINGS 205
Connections Settings 206
BasicSettings 206
AirplaneModeSettings 207
Wi-FiSettings 207
BluetoothSettings 207
MobileDataSettings 208
HTCConnectSettings 208
MoreWireless&NetworkSettings 208
Device Settings 209
Display,Gestures&ButtonsSettings 209
GloveMode 209
Auto-rotateScreen 209
FontSize 209
Brightness 210
ColorTemperature 210
ScreenTimeout(Sleep) 211
Daydream 211
MediaGesture 211
MotionLaunchGestures 211
HTCBoomSoundwithDolbyAudio 212
Sound&NotificationSettings 212
SoundProfileandVibrate 212
Volumes 212
NotificationandAlarmSound 212
DoNotDisturb 213

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IncomingCalls-Ringtone 214
IncomingCalls-OtherOptions 215
SystemSoundSettings 215
Notification-FlashNotifications 215
Notification-AppLightNotifications 216
Notification-LockScreenNotifications 216
AppsSettings 216
UninstallThird-partyApps 216
ClearApplicationCacheandData 217
DisableApps 217
StorageSettings 217
TypesofStorage 217
SDCardStorageSettings 218
CopyFilesToorFromYourPhone 220
MakeMoreStorageSpace 221
PowerSettings 221
BatteryOptimizationforApps 222
UsePowerSaverMode 222
UseExtremePowerSavingMode 222
CheckBatteryUsage 223
CheckBatteryHistory 223
DisplaytheBatteryPercentage 223
BatterySavingTips 224
MemorySettings 225
Personal Settings 226
PersonalizeSettings 226
CustomizetheHomeandLockScreenSettings 226
Ringtone 226
NotificationSound 226
Alarm 227
Font 227
KeyboardandDialerColor 227
FingerprintScannerSettings 227
Accounts&SyncSettings 228
AddYourSocialNetworks,EmailAccounts,andMore 228
AddOneorMoreGoogleAccounts 228

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ManageYourOnlineAccounts 229
LocationSettings 229
LocationSetting 229
GoogleLocationHistory 230
HTCLocationServices 230
SecuritySettings 231
ScreenLockSettings 231
LockScreenandPasswordSettings 233
AllowInstallationofThird-PartyPrograms 233
WorkwithCertificates 233
BackupandReset 234
Backup 234
ResetYourPhone 235
GetContentFromAnotherPhone 236
System Settings 237
AccessibilitySettings 237
NavigateYourPhonewithTalkBack 238
GoogleSettings 240
Language&KeyboardSettings 240
ChangethePhoneLanguage 240
KeyboardandInputMethods-TouchPal 241
KeyboardandInputMethods-GoogleVoiceTyping 241
SpeechSettings 241
Date&TimeSettings 241
Printing 242
SystemUpdates 242
AboutPhone 243
GETTING HELP 244
For Assistance 245
Troubleshooting 245
Specifications 246
SprintAccountInformationandHelp 247
SprintAccountPasswords 247
ManageYourAccount 248
SprintSupportServices 249
CopyrightInformation 249

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INDEX 252

Getting Started 1
Getting Started
Thetopicsinthissectionwillintroduceyoutoyourphone,helpyougetsetupwithservice,provide
anoverviewofthephonescreen,andgetyoustartedwithbasicphoneoperations.

Getting Started Important Information 2
Important Information
ThefollowingtopicsprovideimportantinformationthatshouldbereadpriortousingyourHTC10.
Radio Frequency Exposure Operating
Instructions
ThisdevicewastestedforcompliancewiththeapplicableFCCandIndustryCanadaspecific
absorptionrate(SAR)limitsforradiofrequency(RF)exposureduringtypicalbody-wornoperations.
ToensurethatRFexposurelevelsremainatorbelowthetestedlevels,useabelt-clip,holster,or
similaraccessorythatmaintainsaminimumseparationdistanceof1.0cmbetweenyourbodyand
thedevice,witheitherthefrontorbackofthedevicefacingtowardsyourbody.Suchaccessories
shouldnotcontainanymetalliccomponents.Body-wornaccessoriesthatdonotmeetthese
specificationsmaynotensurecompliancewithapplicableSARlimitsandtheiruseshouldbe
avoided.
Important Note on Recoverable Data
Filesandotherdatathathavebeendeleted,cleared,removed,orerasedfromyourdevicemaystill
berecoverablebythird-partydatarecoverysoftware.Evenafactoryresetmaynotpermanently
erasealldatafromyourphone,includingpersonalinformation.

Getting Started Introduction 3
Introduction
Thefollowingtopicsdescribethebasicsofusingthisguideandyournewphone.
About the User Guide
ThankyouforpurchasingyournewHTCphone.Thefollowingtopicsexplainhowbesttousethis
guidetogetthemostoutofyourphone.
Before Using Your Phone
ReadtheGetStartedguideandImportantInformationbookletthatwerepackagedwithyourphone
thoroughlyforproperusage.
Accessibleservicesmaybelimitedbysubscriptioncontractconditions.
Descriptions in the User Guide
Notethatmostdescriptionsinthisguidearebasedonyourphone’ssetupatthetimeofpurchase.
Unlessotherwisenoted,instructionsbeginfromthephone’shomescreen,whichisdisplayedby
tapping .Someoperationdescriptionsmaybesimplified.
Screenshots and Key Labels
Screenshotsandotherillustrationsinthisuserguidemayappeardifferentlyonyourphone.Key
labelsintheuserguidearesimplifiedfordescriptionpurposesanddifferfromyourphone’sdisplay.
Other Notations
Intheuserguide,thephonemaybereferredtoeitheras"phone,""device,"or"handset."A
microSD™ormicroSDHC™cardisreferredtoasan"SDCard"ora"memorycard."
Access Instructions on Phone
Thesetopicswillhelpyoufindhelponyournewphoneandwillintroducethebasicsofusingyour
phone’stouchscreenifyouareanewuser.
Launch the Guide
AmobileuserguideisavailableonlineandiseasilyaccessiblefromtheAppsscreen.
nTap > > HTC Mobile Guide.

Getting Started Introduction 4
Using the Phone Guide
Themobileuserguidecontainsallinformationfoundhere.Inaddition,thereisasearchboxwhere
youcanquicklylookforinformation.Justenterwhatyouwanttolookforandrelatedtopicswill
appear.
Check Basic Operations
Tohelpyoulearnhowtouseyourphonefaster,checkthefollowingsections.
nSetUpYourPhone
nBasicOperations
nYourPhone'sHomeScreen
Screen Use for First-Time Users
Thesetopicswillgetyouupandrunningwithusingthephone’stouchscreen.
nUsetheTouchscreen
nOnscreenNavigationKeys

Getting Started Set Up Your Phone 5
Set Up Your Phone
Thefollowingtopicsgiveyoualltheinformationyouneedtosetupyourphoneandwirelessservice
thefirsttime.
Parts and Functions
Thesetopicsillustrateyourphone’sprimarypartsandkeyfunctions.
Note:Yourphone’sscreensandappslayoutsaresubjecttochange.Thisuserguideusessample
imagesonly.
Phone Layout
Thefollowingillustrationoutlinesyourphone’sprimaryexternalfeaturesandkeys.
Front Panel
Part Description
Earpiece Letsyouhearthecallerandautomatedprompts.
Proximity sensor Detectshowcloseanobjectistothesurfaceofthescreen.Thisis
typicallyusedtodetectwhenyourfaceispressedupagainstthe
screen,suchasduringaphonecall.
Whiletalkingonthephone,thesensordetectstalkactivityand
turnsoffthescreentopreventaccidentalkeytaps.

Getting Started Set Up Your Phone 6
Part Description
HTC UltraSelfie™camera
with OIS
Takesselfiepicturesandvideoswithgreaterclaritywiththebuilt-
inopticalimagestabilizer.
microSD card tray and eject
hole
AllowsinstallationofamicroSDcardforadditionalstorage.The
microSDcardissoldseparately.SeeSDCard.
Volume buttons Allowyoutoadjusttheringtoneormediavolumeoradjustthe
voicevolumeduringacall.
Power/Lock button Pressquicklytoturnoffandlockthephonescreen.Pressandhold
toturnthephoneonorofforswitchtoairplanemode.
Recent apps Taptodisplayyourmostrecentlyusedapps.
Home/Fingerprint scanner Taptodisplaythemainhomescreen.
Thisisalsothefingerprintscannerthatallowsyoutoquicklywake
upandunlockyourphonewithyourfingerprint.Youcanregister
upto5fingerprints.SeeFingerprintScanner.
Back Taptoreturntothepreviousscreen.
Touchscreen Displaysalltheinformationneededtooperateyourphone,such
asthecallstatus,theContactslist,andthedateandtime.Also
providesone-tapaccesstoallofyourfeaturesandapplications.
Nano SIM card tray and
eject hole
HoldsthepreinstalledSprint4GLTE™nanoSIMcard.SeeSIM
Card.
LED Displaysaphonenotification,chargingstatus,oralert.
Back Panel
Part Description
3.5 mm headset jack Allowsyoutoplugineitherastereoheadsetoranoptional
headsetforconvenient,hands-freeconversations.
Dual flash Helpsilluminatesubjectsinlow-lightenvironmentswhenthe
cameraisfocusingandcapturingapictureorvideo.
Laser autofocus sensor Quicklysetsthefocustotheselectedareathatyouwanttocapture
orrecordwiththecamera.
USB Type-C™ charger/
Accessory jack
AllowsyoutoconnectthephonewiththeACpoweradapterusing
theUSBcable(itemsincludedinthephonepackage).
HTC BoomSound® hi-fi
edition speakers
Letsyouhearthedifferentringtonesandsounds.Thisspeaker
alsoletsyouhearthecaller’svoiceandautomatedprompts.
HTC UltraPixel® camera
with OIS
Capturesqualityphotosandvideoswiththebuilt-inopticalimage
stabilizer.
CAUTION!Insertinganaccessoryintotheincorrectjackmaydamagethephone.

Getting Started Set Up Your Phone 7
Charge the Battery
Followtheseinstructionstochargeyourphone’sbatteryusingeithertheincludedACadapterorvia
aUSBconnectiononyourcomputer.
Important:UseonlytheadapterandtheUSBcablethatcamewithyourphonetochargethe
battery.Whenthebatterypoweristoolow,makesuretousethepoweradaptertocharge,notthe
USBcableconnectionwithyourcomputer.
Notes:
nIfthebatteryhasbeendischargedforseveraldays,youmayneedtochargeHTC10forseveral
minutesbeforepoweringiton.
nAsasafetyprecaution,thebatterymaystopchargingtoavoidoverheating.
nWhenyou’reusingtheInternetandchargingthebattery,yourphonemaybecomewarmer.This
isnormal.
nToconserveenergy,unplugthepoweradapterfromtheelectricaloutletafteryoufinish
charging.
Charge Using the AC Adapter
1. PlugoneendoftheUSBcableintotheACadapter.
2. PlugtheotherendoftheUSBcableintotheCharger/AccessoryJackonthebottompanelof
yourphone.
3. PlugtheotherendoftheUSBcableintotheACadapter.
4. PlugtheACadapterintoanelectricaloutlet.
Theindicatorlightilluminateswhenchargingstarts.Thelightturnsgreenwhenthebatteryis
fullycharged.Fullychargingabatterymaytakeuptothreehours.
5. Aftercharging,disconnectthephonefromthecharger.
lUnplugtheACadapterfromtheoutlet,andremovetheUSBcablefromthephone.