HTC Neon User manual

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Doc. No. DOC- 00036367 REV.
Issued Date 1/12/2007 A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 1 of 88
HTC CONFIDENTIAL
SM-TP002-0706
HTC Corporation
Neon
Service Manual
UHTC Proprietary
Confidential Treatment Requested
Rev. A06

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Doc. No. DOC- 00036367 REV.
Issued Date 1/12/2007 A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 2 of 88
HTC CONFIDENTIAL
SM-TP002-0706
HTC Corporation
HTC Corporation.
Engineering Mobility
REVISION CONTROLTABLE
REV DATE CONTENTS DEPT REVISED STAGE
AX01 2007/12/01 First Draft PSE Ares_Chang DVT
A01 2008/1/14 Release A01 Ver. PSE Ares_Chang PVT
A02 2008/01/30 Update LCD assembly process PSE Ares_Chang MV
A03 2008/06/12
4 Update chapter 10. RF Antenna SPEC
(add Neon #C/#K/#U type)
2.Revise chapter9.2 Level 2.5, add
description
3.Revise chapter2.1 72H02289-00M
instead of 72H00765-01M
4 Add chapter9.1 repair code
PSE Kent_Wu MV
A04 2008/07/04
1. Update 5.1leakage jig type
2. Update Neon#K and Neon-T12
antenna spec
3. Update 8.1 Agency label for JP
4. Update Assembly screw parts
5. Update Chapter 6 Cosmetic
Inspection Criteria
PSE Kent_Wu MV
A05 2008/09/25 1. Win CE test item add Audio test PSE Kent_Wu MV
A06 2008/11/17 1. Revise SPL repair code. PSE Kent Wu MV

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Doc. No. DOC- 00036367 REV.
Issued Date 1/12/2007 A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 3 of 88
HTC CONFIDENTIAL
SM-TP002-0706
HTC Corporation
1.INTRODUCTION ....................................................................................................................................................................4
1.1PRODUCT FEATURES .......................................................................................................................................................5
1.2PRODUCT OVERVIEW .....................................................................................................................................................11
2.DEVICE DISASSEMBLING AND ASSEMBLING PROCEDURE ................................................................................19
2.1DISASSEMBLING PROCEDURE........................................................................................................................................19
2.2ASSEMBLING PROCEDURE .............................................................................................................................................27
3.ROM RE-FLASH PROCEDURE........................................................................................................................................33
3.1ROM UPGRADE THRU RUU (RE-FLASH UPGRADE UTILITY)........................................................................................33
3.2ROM IMAGE UPGRADE THRU SD CARD..........................................................................................................................37
4.DIAGNOSTIC PROGRAM..................................................................................................................................................39
4.1LIST OF DIAGNOSTIC /WINCE TEST ITEMS ..................................................................................................................39
5.POWER MEASUREMENT TEST ......................................................................................................................................51
5.1MAIN BOARD LEAKAGE CURRENT TEST PROCEDURE ...................................................................................................51
5.2BATTERY RUNDOWN TEST PROCEDURE.........................................................................................................................55
6.COSMETIC INSPECTION CRITERIA...............................................................................................................................59
6.1CLASSES DEFINITION OF INSPECTIVE AREA :.................................................................................................................59
6.2DISPLAY INSPECTION :.....................................................................................................................................................60
6.3MAIN UNIT INSPECTION: .................................................................................................................................................61
7.GENERIC TROUBLESHOOTING .....................................................................................................................................65
8.GENERIC LABELING PLAN..............................................................................................................................................70
9GENERIC SPARE PART LIST AND PHOTOS................................................................................................................73
9.1SPL FOR REPAIR ...........................................................................................................................................................73
9.2BOARD LEVEL 2.5 REPAIRS ...........................................................................................................................................78
10RF ANTENNA SPECIFICATION........................................................................................................................................81

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Doc. No. DOC- 00036367 REV.
Issued Date 1/12/2007 A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 4 of 88
HTC CONFIDENTIAL
SM-TP002-0706
HTC Corporation
1. Introduction
This manual provides the technical information to support the service activities of this product.
This document contains highly confidential information, so any or all of this document should not be revealed to
any third party.
zChapter 1: Introduction-This Chapter is about Products features and basic Product function. After reading
this chapter, you will know what feature the product has and basic hardware operation. Also
you will know how to perform soft-rest and hard-rest in this chapter.
zChapter 2: Device Disassembling and Assembling Procedure- After reading this chapter, you will learn
how to disassemble and assemble the product. Also, you will know what tools to use and the
torque. Please follow the instruction to disassemble the unit to prevent from damaging the
unit.
zChapter 3: ROM Re-flash Procedure- After reading this chapter, you will learn how to perform the ROM
image re-flesh by using RUU and SD-Card. Also you can find the steps of enter the boot
loader mode.
zChapter 4: DIAGNOSTIC PROGRAM- After reading this chapter, you will learn
zHow to use the diagnostic program to perform unit function test
zHow to test some functions in Windows Mobile mode (ex. WLAN, Bluetooth, and USB
etc…)
zChapter 5: Power measurement test- After reading this chapter, you will learn how to use MB leakage test
procedure and battery run-down test (Battery Capacity Measurement).
zChapter 6: Cosmetic Inspection Criteria- After reading this chapter you will learn the appearance quality
inspection criteria, ex. Display, bezel, and housing etc…
zChapter 7: Generic Troubleshooting- After reading this chapter, you will learn how to do generic
trouble-shooting.
zChapter 8: Generic Labeling Plan- In this chapter, you will find generic labels for reference, ex. Regulation
label, and battery label etc…
zChapter 9: Generic Spare Part List and Photos- In this chapter, you will find Spar parts reference list and
photos for repairing, including unit and Board level.
zChapter 10: RF Antenna Specification- Reference Spec for RF test.

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Doc. No. DOC- 00036367 REV.
Issued Date 1/12/2007 A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 5 of 88
HTC CONFIDENTIAL
SM-TP002-0706
HTC Corporation
1.1 Product Features
Platform
PDA form factor with sliding out phone pad with
integrated dual modes UMTS/HSDPA and Quad-band
GSM/EDGE, Bluetooth, FM Radio, 2 mega-pixel
camera, and one stop sliding phone keypad
Windows Mobile 6 Professional
Dimension
●Docomo
○107 mm(L) x 55 mm(W) x 16.5 mm(T)
●Telstra
○107 mm(L) x 55 mm(W) x 17.05 mm(T)
120 g with battery pack
Processor/Chipset
●Qualcomm MSM7200, 400Mhz
Memory
●ROM: 128/ 256MB (for programs and users’ storage)
●RAM: 64/128 MB DDR RAM (96+160 MB)
LCD Module
●2.6" QVGA dots resolution
●65K-color TFT LCD with LED back light
●Sensitive Touch Screen
●Touch Window design
HSPA/UMTS/EDGE/GPRS/GSM Function
●Internal antenna
●Dual mode HSDPA/UMTS (800/2100Mhz dual-band
for Japan) and GSM/GPRS/EDGE
Quad-band(850/900/1800/1900Mhz)
○HSDPA/UMTS
◎800: 830-840MHz, 875-885MHz (NTT
DoCoMo)
◎2100:1920-1980MHz, 2110-2170MHz
○GSM/GPRS/EDGE
◎850: 824-849, 869-894MHz
◎900: 880-915, 925-960MHz
◎1800: 1710-1785, 1805-1880MHz
◎1900: 1850-1910, 1930-1990MHz
●HSDPA / UMTS
○3GPP Release 5 compliant
○UE category 6, 3.6Mbps peak rate
○Concurrent : DL up to 3.6Mbps and UL up to
384Kbps
●Global roaming
●Auto band switching
●Handover and cell selection between GSM/EDGE and
UMTS
●DTM
●SAIC (Circuit Switch only)
●Audio codec: AMR, EFR, FR, HR
●SMS (MO, MT), concatenated SMS (640 characters)
●Generic services:
○Call holding/waiting/forwarding
○Call barring
○CLI (Calling Line Identity)
○Display own number
○Network selection
○Cell broadcast
○Multi-party conference call
○Spool icon
○Phase 2+ unstructured supplementary service data
○Network Lock
○CPHS (partial support)
●EGPRS Functionality
○EGPRS class B
○Multi-slot standard class 10 (Class 12- carrier

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Doc. No. DOC- 00036367 REV.
Issued Date 1/12/2007 A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 6 of 88
HTC CONFIDENTIAL
SM-TP002-0706
HTC Corporation
dependent)
○PBCCH
○Link Adaptation and Incremental Redundancy
●USIM/SIM
○1.8/3V of UICC
○USIM Application at least according to 3GPP
TS31.102
○SIM Application Tool Kit release 96 complete, 98
class 3, and 99 partial
○Over the Air (OTA) programming
○FDN
○ADN
○Security Pin 1 & 2 control
FM Radio (DoCoMo)
●Turing range: 76Mhz ~ 90Mhz
●FM sensitivity: 8uV @ (S+N)/N=26dB
●Auto channel search
Digital Camera
●Main camera:
○Colors CMOS 2 Mega-Pixels Auto Focus function
camera
●2nd camera:
○Color CMOS CIF camera
●Preview Mirror
Keyboard/Button/Switch
●Power button (position: Right up side)
○Short Press: system on/off
○Long Press: Turn off power totally
●Portal button (Right button (Dialing pad area))
●One 5-way navigation pad
●Send/Hands-free button
○Long Press during the call: Hands-free On/Off
●End Key/lock button
●Messaging/Inbox button (Left button (Dialing pad
area))
●Volume Up Button (position: left side)
○Quick Press: Volume Up
○Long Press: Voice Recording
●Volume Down Button (position: left side)
○Quick Press: Volume Down
○Long Press: Voice Command
Camera capture button (position: right side)
○2-step camera button.
●Smart Launcher button (Grid menu) (Left upper button
(Dialing pad area))
●Vibrator button (share with # Key)
○Long Press # Key: Turn off/on Vibration mode
●Back / Clear button (Right upper button (Dialing pad
area))
○Non-Text mode: Back key
○Text Editing mode: Clear one character
●One numerical dialing pad
○2 skus: 12 keys and 20 keys
●Reset
Notification
●One bi-color LED for UMTS/GSM standby,
UMTS/GSM message, UMTS/GSM network status,
notification, and charging status
●One Blue LED for Bluetooth connectivity status
●Vibration for notification and incoming call
●Notification by LED, Sound, message on the display
Audio
●Built-in Microphone
●Receiver
●Loud speaker for Hands-Free supported
●Full duplex
●Audio sampling rate

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Doc. No. DOC- 00036367 REV.
Issued Date 1/12/2007 A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 7 of 88
HTC CONFIDENTIAL
SM-TP002-0706
HTC Corporation
○16-bits with 8KHz, 11KHz, 22KHz, 44.1KHz
●AMR/AAC/WAV/WMA/MP3 codec
●Audio Path Routing
○Bluetooth
○Receiver
○Speaker
○Headset
Connectivity & Interface
●Bluetooth
○Compliant with v2.0 with EDR
○Class 2 transmit power
○Supported profiles:
◎GAP (generic access profile)
◎SPP (serial port profile)
◎OPP (object push profile)
◎GOEP (generic object exchange profile)
◎ActiveSync-Over-Bluetooth (legacy
applicationvia SPP)
◎HSP (headset profile)
◎HFP (handsfree profile)
◎A2DP (Advanced Audio Distribution profile)
◎AVRCP (Audio/Video Remote control
Profile)
◎HID (Human interface device profile)
◎SAP(SIM Access Profile)
◎Service Discovery Application Profile
◎BPP (basic printing profile)
◎FTP (file transfer profile)
◎PAN (personal area networking profile)
●HTC 11-pin mini-USB Connector
○USB 2.0 Client with Full Speed
○Audio Jack
○Support USB charging and synchronization
○H2W
●Micro SD
●1.8/3V USIM/SIM card slot
●External RF connector with cover
Power
●Docomo
○Battery
◎Removable and Rechargeable Lithium ion or
Lithium-polymer battery, 1000mAh
◎HTC Travel Charger: Charging time: 3 hours
◎DoCoMo Aladdin Adaptor: Charging time: 3
hours
○Battery life
◎Playing WMV: 8 hours
◎Playing WMA: 12 hours
◎Talk time: 2.71 ~ 4.75 hours for GSM based on
RF power level 5~12
◎Talk time: 1.35 ~ 3.15 hours for UMTS based
on RF power level 0 dbm~Max
◎Video Telephony time: 57~100 mins based on
RF power level 0 dbm~Max
◎Standby time: 135+ hours for GSM based on
multiframe 2~5
◎Standby time: 153~ 268 hours for UMTS
○AC adaptor
◎AC input: 100 ~ 240V AC, 50/60 Hz
◎DC output: 5V and 1A
●Telstra
○Battery
◎Removable and Rechargeable Lithium ion or
Lithium-polymer battery, 1350mAh
◎HTC Travel Charger: Charging time: 3 hours
○Battery life
◎Playing WMV: 8 hours
◎Playing WMA: 12 hours

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Doc. No. DOC- 00036367 REV.
Issued Date 1/12/2007 A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 8 of 88
HTC CONFIDENTIAL
SM-TP002-0706
HTC Corporation
◎Talk time: 3.66 ~ 6.40 hours for GSM based on
RF power level 5~12
◎Talk time: 1.83 ~ 4.25 hours for UMTS based
on RF power level 0 dbm~Max
◎Video Telephony time: 76~134 mins based on
RF power level 0 dbm~Max
◎Standby time: 180+ hours for GSM based on
multiframe 2~5
◎Standby time: 207 ~ 360 hours for UMTS
○AC adaptor
◎AC input: 100 ~ 240V AC, 50/60 Hz
◎DC output: 5V and 1A
Liquid Indicator
Stylus
●Retractable stylus with lock type mechanism
Hanger hole
●Stylish hanger to wear phone with neck strap as
pendant or to attach various phone hangers
Accessories
●Quick Start Guide [Inbox]
●CD (User manual & Sync. software) [Inbox]
●Screen Protector [Inbox]
●Stylus [Inbox]
●Travel Charger (AC adapter) [Inbox]
●Pouch (Carrying Case) [Inbox]
●USB Sync Cable (mini-USB/USB) [Inbox]
●Battery with battery cover [Inbox]
●Wired Stereo Headset (HS 168 or HS 200) [Inbox]
●3-in-1 stylus
●3.5 mm Audio Adaptor with Microphone plus 3.5mm
stereo headset, HS U110
●Wired Remote Controller, RC W100
●Wired Remote Controller with Earphone, RC E100
●Mono Bluetooth Headset, BH M100
●Mono Bluetooth Headset, BH M200
●Stereo Bluetooth Headset, BH S100
●Bluetooth Keyboard
●Y-Cable 11 pin to 5pin + 6pin
●Y-Cable 11 pin to 5pin + 3.5 mm Audio Jack
●4-in-1 multifunction audio cable
●Car Charger
●Car Holder
●DoCoMo Aladdin adaptor (standard type) [inbox]
●DoCoMo Aladdin Adaptor (service usage type) – will
only be offered to service maintenance goods and not
be offered to end users.
Windows Mobile 6 Professional
●Microsoft Outlook Mobile
○Messaging (SMS/E-mail), Contacts, Calendar,
Tasks, Email Set Up Wizard
●Microsoft Internet Explorer Mobile
●Microsoft Media Player Mobile
●Microsoft ActiveSync
●Microsoft Windows Mobile Update
●Microsoft Windows Mobile Marketplace
●Internet Sharing
●Picture & Video
●Games
●File Explorer
●Device Management
●Security Enhancement
○Storage Card Encryption, Device Lock
●Microsoft Office Mobile (optional with extra cost)
○Word, Excel & PowerPoint Mobile
●Microsoft Windows Live!
○Windows Live Messenger
○Windows Live Mail (Push Mail)
○Windows Live Contacts

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Doc. No. DOC- 00036367 REV.
Issued Date 1/12/2007 A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 9 of 88
HTC CONFIDENTIAL
SM-TP002-0706
HTC Corporation
○Windows Live Search
○Windows Live Spaces
●Microsoft Remote Desktop Mobile (optional with extra
cost)
Value Added Applications
●Camera / Camcorder
○Camera Mode
◎Encoding format: JPEG
◎Resolution: UXGA 1600x1200, SXGA
1280x960, VGA 640x480, QVGA 320x240,
QQVGA 160x120
◎Night Mode
◎Digital Zooming: at least 8X
◎Support user selectable UI for Normal and
Macro mode
○Camcorder Mode
◎25 fps encoding for QVGA resolution
◎Encoding format
◎H.263 + AMR-NB
◎MPEG4 + AMR-NB
◎Motion JPEG + PCM (AVI)
●Ringtone
○MIDI
◎40 polyphonic & Standard MIDI format 0 and
1 (SMF) / SP MIDI
○MP3, AAC, AAC+, WMA, WAV and AMR-NB
●DirectShow Filters for WMP - Audio
○Audio Playback format: AAC, AAC+, eAAC+, MP3,
WMA, WAV, AMR-NB/WB, M4A, SP-Midi
●DirectShow Filters for WMP - Video
○Video Playback format: H.263, MPEG4, WMV,
Motion JPEG (AVI), H. 264
○Min. 30 fps decoding for H.263 & MPEG4 & H.
264@ QVGA resolution
○Combined Bit Rate: 64Kbps (playback)
●Picture Enhancement for Pictures & Videos
○Graphics: JPEG, GIF87a, GIF89a, PNG, WBMP
○Video Thumbnail Preview: H.263, MPEG4, Motion
JPEG (AVI), and WMV, H. 264
●3G-324M Video Telephony
●ZIP
●Smart Dialing
●MMS Client
○Compliant to MMS 1.2
●Java virtual machine (J2ME, CLDC 1.1, MIDP 2.0)
○JSR 118 MIDP2.0
○JSR 139 CLDC 1.1
○JSR 185 JTWI
○JSR 75 PDA Optional Pack
○JSR 135 Mobile Media API
○JSR 120 Wireless Messaging API
○JSR 184 Mobile 3D Graphics API
○JSR 179 Location API
●Voice Dial & Command
○Speaker Dependent or Independent
Document Viewer - PDF
●OMA DRM Engine: For all types of files (Pictures,
audio, application etc.), and also all types of delivery
method (MMS, email etc.)
○OMA 1.0 / 2.0 when available
○Multi-DRM support : MSFT & OMA DRM
●SIM Manager
●Comm. Manager
●STK
●Sound Effect
○Keypad Sliding Sound
◎System sound effect when sliding out and

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Doc. No. DOC- 00036367 REV.
Issued Date 1/12/2007 A06
Revised Date 11/19/2008
Doc. Title Neon Service Manual Page 10 of 88
HTC CONFIDENTIAL
SM-TP002-0706
HTC Corporation
closing up the phone pad
◎User customizable sounds
○Keypad/Button Sound
●Device Behavior when Sliding Out/In Keypad
○If the display is off, turn on display when sliding out
keypad
Note: The display also can be timeout if user doesn’t
press any key after the keypad slides out
○If key lock is also on, unlock key lock when sliding
out keypad. And immediately key lock after the
keypad slides in
●Audio Booster
●Audio Manager
●Ringtone Trimmer
●Podcast/RSS Reader
●Magic Lyric (TBD)
●Voice Recorder (AMR only)
●Streaming Media Player
○A 3GPP PSS based client solution
○Support RTSP/RTP based streaming protocol
○Support Live broadcast/on-Demand Streaming
○Launched from Internet Explorer Mobile
●Linear & Animated menu
●Personalization of the presentation
○Music Player
○Window Media Player
●Music Player Home Screen Plug-in
●Media Hub
●Bluetooth Explorer
●Task Manager
●Flash 7 PIE Plug-in
●Flash 7 Player
●Backup Tool
●IME
●Network Plug-in for File Explorer
●Pictbridge
●Yahoo Go!
●Phone Experience Enhancement
●FM Radio application
Carrier Specific Applications (TBD)
Regulatory
●BQB (Bluetooth Qualification Body) certification
●Windows Mobile Logo (NSTL)
●USB certification
●JRF
●JPA