HTC VIVE Pro Eye User manual

VIVE Pro Eye User guide

Contents
System requirements
What are the system requirements? 5
How can I check if my PC meets the minimum system requirements for VIVE? 6
Can I still use VIVE if my PC doesn't meet the system requirements? 6
What's inside the box? 6
Headset and link box
Headset 7
Link box 23
Eye tracking 25
Product care and repair 28
Common solutions 34
Base stations
About SteamVR Base Station 2.0 39
Installing SteamVR Base Station 2.0 40
Tips for setting up SteamVR Base Station 2.0 42
How many SteamVR Base Stations 2.0 can I use in a single setup? 43
What things should I consider when installing more than two SteamVR Base Stations 2.0? 43
Setting up additional base stations 44
What are the minimum and maximum play area when using more than two SteamVR Base Stations 2.0? 45
My available space has an irregular shape. Can I still set up more than two SteamVR Base Stations 2.0? 45
Can I use an odd number of SteamVR Base Stations 2.0? 45
Configuring the base station channels 45
How can I check which base stations are currently in use? 47
Using the mounting kit 47
Cleaning the base stations 48
Updating base station firmware via Bluetooth 48
What does the status light on the base stations mean? 50
What should I do if any of the base stations is not detected? 50
Can I use the older version of the base stations together with SteamVR Base Station 2.0? 50
Which VIVE hardware is compatible with my base stations? 50
Are the base stations covered by warranty if accidentally damaged? 51
Controllers
About the VIVE Controllers (2018) 52
Charging the controllers 53
Turning the controllers on or off 53
Pairing the controllers with the headset 53
Attaching the lanyards to the controllers 54
Updating controller firmware 55
What does the status light on the controllers mean? 56
What should I do if any of the controllers is not tracked? 56
How do I know which of the controllers is not being tracked? 56
What can I do if the controller's trackpad is oversensitive? 57
What should I do if my controller won't turn on? 57
The controller automatically turns off. What should I do? 57
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My controller won't turn on after I accidentally unplugged it during firmware update. What should I do? 58
Play area
What is the play area? 59
Planning your play area 59
Choosing the play area 59
Setting up VIVE Pro Eye for the first time 60
Setting up a standing-only play area 61
Setting up a room-scale play area 62
Resetting the play area 62
Verifying your setup 63
After setting up, how do I turn the VIVE system on? 63
What is the recommended space for the play area? 64
Can I include space occupied by furniture for the play area? 64
Will VR apps for seated/standing-only experiences work with room-scale setup? 64
How do I resolve download errors during VIVE Setup installation? 64
I can't complete the room setup. What should I do? 64
Settings
Audio settings 65
System Dashboard settings 66
Phone notifications 69
SteamVR 71
Trademarks and copyrights
Index
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About this guide
We use the following symbols to indicate useful and important information:
This is a note. It provides detailed information for setup, common questions, and what to do in
specific situations.
This is a tip. It will give you an alternative way to do a particular step or procedure that you may
find helpful.
This indicates important information that you need in order to accomplish a certain task or to
get a feature to work properly.
This is a warning. Take note to avoid potential problems or prevent damage to your hardware.
Information contained in this guide may have changed. For the most updated information,
including the latest version of this guide, go to VIVE Enterprise Support.
4 About this guide

System requirements
What are the system requirements?
To use VIVE Pro Eye, your computer must meet the following system requirements.
To find out if your computer is ready for VR, download and run the Vive Quick Compatibility
Check.
Component Recommended system
requirements
Minimum system requirements
Processor Intel®Core™i5-4590/AMD FX™8350
equivalent or better
Intel Core i5-4590/AMD FX 8350
equivalent or better
GPU NVIDIA®GeForce®GTX 1070/
Quadro P5000 equivalent or better,
AMD Radeon™Vega 56 equivalent or
better
NVIDIA GeForce GTX 970, AMD
Radeon R9 290 equivalent or better
Memory 4 GB RAM or more 4 GB RAM or more
Video output DisplayPort 1.2 or newer DisplayPort 1.2 or newer
USB port 1x USB 3.0 or newer 1x USB 3.0 or newer
Operating
system
Windows®10 Windows 7 SP1, Windows 8.1 or
later, Windows 10
§Before using VIVE Pro Eye with Windows 7 SP1, you're required to download and install the
latest driver updates.
§For the best experience with the dual camera's see-through feature, it is highly
recommended that you upgrade your OS to Windows 10.
5 System requirements

How can I check if my PC meets the minimum system
requirements for VIVE?
To find out if your computer is ready for VR, download and run the Vive Quick Compatibility
Check.
Can I still use VIVE if my PC doesn't meet the system
requirements?
In order for you to enjoy the VIVE™experience, it is recommended that you at least have a PC that
meets the minimum system requirements. For details, see What are the system requirements?
on page 5.
What's inside the box?
Your VIVE Pro Eye comes with the following items, which you'll use to experience immersive VR
environments:
Main component Accessories
VIVE Pro Eye HMD §Headset cable (attached)
§Face cushion (attached)
§Cleaning cloth
§Earphone hole cap (2)
Link box §Power adapter
§DisplayPort™cable
§USB 3.0 cable
§Mounting pad
VIVE Controllers (2018) x 2 §Power adapters (2)
§Lanyards (2 attached)
§Micro-USB cables (2)
SteamVR Base Station 2.0 x 2 §Power adapters (2)
§Mounting kit (2 mounts, 4 screws, and 4 wall anchors)
You can also find documentation in the box, such as the Safety and regulatory guide and
warranty card.
6 System requirements

Headset and link box
Headset
About the VIVE Pro Eye HMD
The headset is your window to the VR environment.
The headset has sensors that are tracked by the base stations.
The sensors on the headset are sensitive. Do not cover or scratch the sensor lenses, including
the proximity sensor.
Front and side
1Headset strap
2Tracking sensor
3Camera lens
4Earphone
5Headset button
6Status light
7Lens distance button
7 Headset and link box

Back
1Headset cable clip
2Headset cable
3Volume button
4Adjustment dial
5Head pad
6Mic mute button
Bottom and inner
1Nose rest
2Lens distance button
3Mic
4Interpupillary distance (IPD) knob
5Face cushion
6Proximity sensor
7Eye trackers
8Lenses
8 Headset and link box

Putting on the VIVE Pro Eye HMD
Before putting on the headset, make sure to remove the protective film or paper cover from
the lenses. Keep it in a safe place so you can protect your headset during storage or shipping.
1. Loosen the strap by rotating the adjustment dial counter-clockwise, and then detach the
velcro fastener on the top band.
2. Press the headset towards your eyes, and then slide the strap around the back of your
head.
9 Headset and link box

3. Rotate the adjustment dial clockwise until the headset fits snugly, and then reattach the
velcro fastener on the top band.
10 Headset and link box

4. Adjust the earphones to a comfortable position over your ear, and then press the
earphones towards your ears until they're properly in place.
5. Make sure that the headset cable passes through the cable clip at the back of the headset,
and is positioned straight down your back.
When taking the headset off, remember to loosen the strap first by rotating the adjustment dial
counter-clockwise.
11 Headset and link box

Adjusting the IPD on the headset
Interpupillary distance (IPD) is the distance between the centers of your pupils. A quick way to get
an estimate is by facing a mirror and holding a millimeter ruler against your brow. Use this
measurement as a guide to adjust the distance between the lenses of the headset so that you'll
have a better viewing experience.
To increase the distance between the lenses, rotate the IPD knob clockwise. To decrease, rotate
the IPD knob counterclockwise.
R
As you adjust the IPD, you'll see a prompt indicating the current distance between the centers of
the lenses.
12 Headset and link box

Can I wear my prescription glasses while using VIVE Pro Eye?
Most glasses fit inside the headset. If you wear large prescription glasses, adjust the lens
distance to increase the space in the headset.
Make sure that no part of your glasses scratch the headset lenses.
Adjusting the lens distance on the headset
If you wear large prescription glasses or have long eyelashes, you may need to increase the lens
distance further from your face. Only increase this distance as necessary, as the closer the lenses
are to your eyes, the better your field of view will be while wearing the headset.
§Make sure that no part of your glasses scratch the headset lenses.
§Do not attempt to adjust the visor without pressing the lens distance button.
Press and hold the lens distance button on the headset, and then pull or push the visor to adjust
the lens farther or closer to your face.
L
13 Headset and link box

Replacing the face cushion
You can remove the face cushion to clean it. For more information, see Cleaning the face cushion
on page 29.
1. To remove the face cushion, peel off starting from both ends of the face cushion until it
detaches from the headset.
2. To replace the face cushion, insert the tab on the face cushion into the slot on the headset,
and then align the hook and loop strips.
14 Headset and link box

Connecting a USB device to the VIVE Pro Eye HMD
You can connect a USB Type-C compatible third-party device to VIVE Pro Eye HMD using a USB
cable.
1. Peel off the face cushion starting from both ends until it detaches from the headset.
2. Carefully pry open the compartment cover from its flap. Pull the cover out to access the
ports on the headset.
15 Headset and link box

3. Insert the cable connector of the device to the USB Type-C port on the headset.
4. Align and push the tabs of the compartment cover onto their corresponding holes.
5. Replace the face cushion by inserting its tab into the slot on the headset, and then aligning
the hook and loop strips.
6. Connect the other end of the USB cable to the third-party device.
16 Headset and link box

Removing the headset earphones
If you need to, you can remove the headset earphones.
1. Peel off the side cushions on the strap near the earphones.
2. Use a cross-shaped screwdriver (PH00) to detach the earphone from the strap.
17 Headset and link box

3. Gently pull each earphone until it detaches from the strap and then set it aside.
4. Replace the cap with the screw you removed earlier.
After detaching the earphones, make sure to put it in a safe place. Do not squeeze or press
down the earphones. When storing, do not put the earphones under a heavy object that
could press or squeeze them down.
18 Headset and link box

Replacing the headset earphones
You can use your own USB Type-C compatible audio earphones with the VIVE Pro Eye HMD. If
you want to use compatible 3.5mm audio earphones, you'll need a type-C to 3.5mm audio
adapter.
1. Remove the headset earphones first, otherwise audio will still come out from it. For details,
see Removing the headset earphones on page 17.
2. Peel off the face cushion starting from both ends until it detaches from the headset.
19 Headset and link box

3. Carefully pry open the compartment cover from its flap. Pull the cover out to access the
ports on the headset.
4. Insert the cable connector of your earphones on the USB Type-C port.
20 Headset and link box