HTC VIVE Business Streaming User manual

VIVE Business Streaming User Guide

Contents
VIVE Business Streaming
About VIVE Business Streaming 4
What are the system requirements? 4
Preparing your computer for streaming 5
Preparing your headset for streaming 6
Starting a streaming session using a USB cable 7
Starting a wireless streaming session 9
Solutions and FAQs
General 11
Performance 16
Audio 19
Facial and hand tracking 19
Error messages 21
Trademarks and copyrights
2 Contents

About this guide
We use the following symbols to indicate useful and important information:
This is a note. It provides detailed information for setup, common questions, and what to do in
specific situations.
This is a tip. It will give you an alternative way to do a particular step or procedure that you may
find helpful.
This indicates important information that you need in order to accomplish a certain task or to
get a feature to work properly.
This is a warning. Take note to avoid potential problems or prevent damage to your hardware.
Information contained in this guide may have changed. For the most up-to-date information,
including the latest version of this guide, go to VIVE Business Support.
Before using the product, carefully review VIVE safety information and follow all product safety
and operating instructions on https://business.vive.com/legal/.
3 About this guide

VIVE Business Streaming
About VIVE Business Streaming
VIVE Business Streaming lets you stream, wirelessly or through a USB cable, SteamVR-
compatible content from your computer directly to your headset. This includes VIVEPORT™
content. VR content is generated on the computer, and then sent to the headset, turning your all-
in-one headset into a top-notch PC VR headset. Your VR content will use the all-in-one headset
tracking and controllers, so there's no additional hardware to set up.
What are the system requirements?
To use VIVE Business Streaming, your computer must meet the following system requirements.
Component System requirements
VR headset VIVE Focus 3
Processor §Intel®Core™i5-4590 equivalent or better
§AMD Ryzen™5 1500X equivalent or better
GPU §NVIDIA®GeForce®GTX 1060 6 GB equivalent or better
§AMD Radeon™RX 580 equivalent or better
Memory 8 GB RAM or more
Operating system Windows®11 / Windows 10
USB port 1x USB 3.0 port
(Backward compatible to USB 2.0. However, we recommend using a
USB 3.0 port or newer for better performance.)
USB cable (For wired
streaming)
1x USB 3.0 Type-C cable
(Backward compatible to USB 2.0. However, we recommend using a
USB 3.0 Type-C cable or newer like the VIVE Streaming Cable for
better performance.)
Wireless router (For
wireless streaming)
Wi-Fi 802.11ac (5 GHz) or Wi-Fi 802.11ax (5 GHz, 6 GHz)
See Connecting to a Wi-Fi network for details.
4 VIVE Business Streaming

Preparing your computer for streaming
Make sure you have all the software installed on your VR-ready computer to run VIVE Business
Streaming.
§Make sure the computer GPU driver is up-to-date.
§Connect your computer directly to your Wi-Fi router using an Ethernet cable.
1. Make sure the SteamVR software has been downloaded and launched to complete the
installation. You can get it from: https://store.steampowered.com/app/250820/
SteamVR/.
2. Install the VIVE Business Streaming software on your computer. You can get it from:
https://dl.vive.com/vbspc.
3. If you're using an NVIDIA®graphics card, on your computer, open the NVIDIA Control
Panel. Under 3D Settings, click Manage 3D settings. In the Global Settings tab, look
for Power management mode, and then set it to Prefer maximum performance.
4. Finally, make sure you've installed the VR titles on your computer.
If you're using a laptop:
§Make sure the laptop is plugged in to a power source.
§If your laptop is using an NVIDIA graphics card, open the NVIDIA Control Panel. Under 3D
Settings, click Manage 3D settings. In the Global Settings tab, look for Preferred
graphics processor, and then set it to High-performance NVIDIA processor. You don't
need to set Preferred graphics processor if your laptop only has a dGPU.
5 VIVE Business Streaming

Preparing your headset for streaming
Your headset needs to be set up before you can use VIVE Business Streaming. Here's what you
need to set up on your headset to use VIVE Business Streaming:
§Make sure you've completed room setup on your headset in the space you plan to use it.
Room setup is done on the headset, not from SteamVR or VIVE Business Streaming.
§Make sure that VIVE Business Streaming is updated to the latest version. Do any of the
following:
§On your PC, open the VIVE Business Streaming console, and then go to About.
Under Version, click Install next to VIVE Business Streaming app.
§Sign in to VIVE Business AppStore using your HTC account, and then select VIVE
Business Streaming when you see the update notification appear on the VIVE
Business Streaming tile.
§Make sure all headset settings are set correctly:
§Firmware updates
§Networking
§Audio settings
§Controller pairing
§Kiosk mode
All of these settings are managed by the headset, and cannot be overridden by SteamVR
or VIVE Business Streaming.
To find out more about your headset settings, check the user guide: https://
www.vive.com/us/support/focus3/
6 VIVE Business Streaming

Starting a streaming session using a USB cable
It's easy to start streaming SteamVR titles with VIVE Business Streaming.
Make sure your USB cable, computer, and headset have been prepared before trying to start a
session.
1. Make sure VIVE Business Streaming is installed and running on your computer, and that
your headset is on.
2. Connect the USB Type-C®end of your USB cable to your headset, and then connect the
other end to a USB port on your computer. See Attaching a USB Type-C cable to VIVE
Focus 3 on page 8.
If the headset is not recognized by the computer, USB icon is gray in the VIVE Business
Streaming console, try these:
§Unplug, and then plug the USB cable again to the USB port.
§Try connecting the USB cable to a different USB port on your computer.
3. Wear your headset.
4. In the Choose USB mode dialog box, select VIVE Business Streaming.
If you accidentally selected Take no action, go to your library in the lobby, and select VIVE
Business Streaming.
5. Open the SteamVR Dashboard by doing any of the following:
§Press the Menu button on the controller.
§With your left palm facing inward, pinch your index finger and thumb together until
the animation finishes.
6. Select the VR title you want to stream.
When you're done, you can quit VIVE Business Streaming just like any other title by pressing the
VIVE button on your controller, and then selecting Back to Lobby.
7 VIVE Business Streaming

Attaching a USB Type-C cable to VIVE Focus 3
Connect your VIVE Focus 3 to your computer using a USB Type-C cable.
If you don't have a long USB Type-C cable, go to the VIVE accessories page and purchase the
VIVE Streaming Cable.
1. Attach the USB Type-C end of your cable to the USB Type-C port on the side of the
headset.
2. Run the USB cable along the top of headset band.
3. Fasten the velcro cable wraps on either side of the built-in speaker. Make sure to fasten
them with the fuzzy side out to avoid tangling with hair.
§Make sure to fasten the first cable wrap behind the rubber stopper.
§Make sure the cable wraps don't cover the speakers.
4. Connect the other end of the USB cable to a USB port on your computer.
8 VIVE Business Streaming

Starting a wireless streaming session
It's easy to start streaming SteamVR titles wirelessly with VIVE Business Streaming.
Make sure your computer and headset have been prepared before trying to start a session.
1. Make sure VIVE Business Streaming is installed and running on your computer, and that
your headset is on.
2. Connect your computer directly to your Wi-Fi router using an Ethernet cable.
§Make sure the Wi-Fi router that the headset connects to supports 802.11ac (5 GHz) or
802.11ax (5 GHz, 6 GHz)
§Have the headset and Wi-Fi router in the same room and try to have a clear line of sight
between the headset and Wi-Fi router.
3. Wear your headset.
4. Turn on the Wi-Fi on the headset and connect it to the same network as your computer.
§The headset and computer must be connected to the same network for wireless streaming to
work.
§If you need to assign a fixed VIVE Business Streaming server IP address to your headset, see
Can I assign a fixed VIVE Business Streaming server IP address to my VIVE Focus 3? on page
13. If you have other enterprise needs, contact your enterprise support.
5. Go to your library in the lobby, and then select VIVE Business Streaming.
§Sign in using your HTC account. After signing in, you'll see the update notification appear on
the VIVE Business Streaming tile. Select the tile to update VIVE Business Streaming.
§You can also update the VIVE Business Streaming app on the headset through the VIVE
Business Streaming console. Connect the headset to your computer using a USB Type-C
cable, and then in the VIVE Business Streaming console, go to Settings About. Under
Version, click Install next to VIVE Business Streaming app.
§Make sure to always update VIVE Business Streaming when an update is available to get the
best streaming performance.
6. In Select Streaming PC, select the computer you want to stream content from.
§The headset and computer must be connected to the same network for the computer to
appear in Select Streaming PC.
§If you've assigned a fixed IP address to your headset, VIVE Business Streaming will
automatically connect to the assigned IP address. The Select Streaming PC window will not
show.
9 VIVE Business Streaming

7. Open the SteamVR Dashboard by doing any of the following:
§Press the Menu button on the controller.
§With your left palm facing inward, pinch your index finger and thumb together until
the animation finishes.
8. Select the VR title you want to stream.
When you're done, you can quit VIVE Business Streaming just like any other title by pressing the
VIVE button on your controller, and then selecting Back to Lobby.
10 VIVE Business Streaming