HTC VIVE Pro 2 User manual

VIVE Pro 2 User guide

Contents
Getting started
System requirements 5
Setting up VIVE Pro 2 for the first time 6
What's the highest resolution on VIVE Pro 2, and how do I enable it? 7
Can I mix versions of base stations, link boxes, or cables? 7
Headset and link box
Headset 9
VIVE Link Box (2.0) 26
Product care and repair 29
Common solutions 36
Base stations
Base Station 2.0 42
Base Station 1.0 53
Base Station 1.0 and 2.0 FAQs 58
Controllers
About VIVE Controllers (2018) 60
Charging the controllers 61
Turning the controllers on or off 61
Pairing the controllers with the headset 61
Attaching the lanyards to the controllers 62
Updating controller firmware 63
What does the status light on the controllers mean? 64
What should I do if a controller is not tracked? 64
How do I know which controller is not tracked? 64
What can I do if the controller trackpad is oversensitive? 65
What should I do if my controller won't turn on? 66
The controller automatically turns off. What should I do? 66
How do I recover my controller after an interrupted update? 67
Play area
What is the play area? 68
Choosing the play area 68
Planning your play area 69
Setting up a standing-only play area 70
Setting up a room-scale play area 71
Verifying your setup 72
After setting up, how do I turn the VIVE system on? 72
What is the recommended space for the play area? 73
Can I include space occupied by furniture for the play area? 73
Can seated/standing-only experiences work at room scale? 73
How do I fix download errors during VIVE Setup installation? 73
I can't complete the room setup. What should I do? 73
2 Contents

Settings
Audio settings 74
System Dashboard settings 75
SteamVR 76
VIVE Console 79
Trademarks and copyrights
Index
3 Contents

About this guide
We use the following symbols to indicate useful and important information:
This is a note. It provides detailed information for setup, common questions, and what to do in
specific situations.
This is a tip. It will give you an alternative way to do a particular step or procedure that you may
find helpful.
This indicates important information that you need in order to accomplish a certain task or to
get a feature to work properly.
This is a warning. Take note to avoid potential problems or prevent damage to your hardware.
Information contained in this guide may have changed. For the most up-to-date information,
including the latest version of this guide, go to VIVE Enterprise Support.
Before using the product, carefully review VIVE safety information and follow all product safety
and operating instructions on https://enterprise.vive.com/legal/.
4 About this guide

Getting started
System requirements
To use VIVE Pro 2, your computer must meet the following system requirements:
Component Recommended system
requirements
Minimum system requirements
Processor Intel®Core™i5-4590 / AMD Ryzen™
1500 equivalent or better
Intel Core i5-4590 / AMD Ryzen
1500 equivalent or better
GPU NVIDIA®GeForce®RTX 2060 / AMD
Radeon™RX 5700 equivalent or better
NVIDIA GeForce GTX 1060 / AMD
Radeon RX 480 equivalent or
better
Memory 8 GB RAM or more 8 GB RAM or more
Video output DisplayPort™1.4 or newer required to
use headset's full resolution
DisplayPort 1.2 or newer
USB port 1x USB 3.0 or newer 1x USB 3.0 or newer
Operating
system
Windows®10 Windows 10
§Make sure to use VIVE Link Box (2.0) and VIVE Headset Cable (2.0) included with VIVE Pro 2.
§NVIDIA GeForce RTX 20 series (Turing), AMD Radeon 5000 (Navi) series, or better and
support for Display Stream Compression (DSC) are required to run the headset at full
resolution.
§The VIVE Wireless Adapter supports a maximum resolution of 3264 x 1632 at a 90 Hz refresh
rate when used with VIVE Pro 2.
§USB 3.0 is also known as USB 3.2 Gen 1.
5 Getting started

Setting up VIVE Pro 2 for the first time
Before using VIVE Pro 2, you’ll need to complete the setup process, which includes installing
VIVE™and SteamVR software, setting up the hardware, and defining your play area.
Make sure to use VIVE Link Box (2.0) and VIVE Headset Cable (2.0) included with VIVE Pro 2.
1. Download the setup file on your computer from www.vive.com/setup. Run the setup file.
2. Follow the walkthrough to install the software and set up your hardware.
When you see the hardware setup screen, follow the onscreen instructions to set up your
base stations, headset, and controllers. You can also see the topics below to learn how to
set them up:
§Depending on the type of base stations you're using, see Installing SteamVR Base
Station 2.0 on page 44 or Installing Base Station 1.0 on page 54.
§To connect VIVE Pro 2 to your computer using the link box, see Connecting the
headset to your computer on page 27.
§To know more about the controllers and how to turn them on, see About VIVE
Controllers (2018) on page 60 and Turning the controllers on or off on page 61.
§To set up your play area, see Play area on page 68.
After you install everything, use the SteamVR app to check that your VR equipment—including
the base stations, headset, and controllers—is tracked.
Use SteamVR to change your play area. You might need to do this if you adjust the base stations
or move your system to a different room.
Use the VIVE Console app to change headset-related settings. To find out how to change the
display resolution, see Changing headset display settings on page 79.
6 Getting started

What's the highest resolution on VIVE Pro 2, and how do I
enable it?
VIVE Pro 2 features an ultra-high resolution of 4896 x 2448, and uses Display Stream
Compression (DSC) to transmit over the DisplayPort cable. Video stream compression with DSC
is automatic and has no noticeable change in quality.
To use the full display resolution, make sure that:
§Your graphics card is DSC capable. See System requirements on page 5 for the graphics
card requirements.
§You use VIVE Link Box (2.0) and VIVE Headset Cable (2.0) that came with VIVE Pro 2.
By default, the VIVE Console app automatically sets the headset display settings based on the
capabilities of your graphics card. You can manually change the settings. See Changing headset
display settings on page 79.
Can I mix versions of base stations, link boxes, or
cables?
Check the tables below to see which versions of the link box, headset cable, base station, and
other accessories are compatible with VIVE Pro 2.
Link box and headset cable compatibility:
VIVE hardware VIVE Link Box (2.0) and VIVE Headset
Cable (2.0)
Link Box and Headset Cable for
VIVE Pro
VIVE Pro 2
VIVE Pro Eye
VIVE Pro
Don't mix different generations of the link box and headset cable. Make sure they're the same
generation.
Base station compatibility:
VIVE hardware Base Station 2.0 Base Station 1.0
VIVE Pro 2
VIVE Controllers (2018)
VIVE controllers
VIVE Tracker (3.0)
VIVE Tracker (2018)
7 Getting started

Use only the same version of base stations together. Different base station versions are not
interchangeable.
8 Getting started

Headset and link box
Headset
About the VIVE Pro 2 headset
The headset is your window to the VR environment. It has sensors that are tracked by the base
stations.
The sensors on the headset are sensitive. Do not cover or scratch the sensor lenses, including
the proximity sensor.
Front and side
1Headset strap
2Tracking sensor
3Camera lens
4Earphone
5Headset button
6Status light
7Lens distance button
9 Headset and link box

Back
1Headset cable clip
2Headset cable
3Volume button
4Adjustment dial
5Head pad
6Mic mute button
Bottom and inner
1Nose rest
2Lens distance button
3Mic
4Interpupillary distance (IPD) knob
5Face cushion
6Proximity sensor
7Lenses
10 Headset and link box

Putting on the VIVE Pro 2 headset
Before putting on the headset, make sure to remove the protective film or paper cover from the
lenses. Keep it in a safe place so you can protect your headset during storage or shipping.
1. Loosen the strap by rotating the adjustment dial counter-clockwise, and then detach the
velcro fastener on the top band.
2. Press the headset towards your eyes, and then slide the strap around the back of your
head.
11 Headset and link box

3. Rotate the adjustment dial clockwise until the headset fits snugly, and then reattach the
velcro fastener on the top band.
12 Headset and link box

4. Adjust the earphones to a comfortable position over your ear, and then press the
earphones towards your ears until they're properly in place.
5. Make sure that the headset cable passes through the cable clip at the back of the headset,
and is positioned straight down your back.
When taking the headset off, remember to loosen the strap first by rotating the adjustment dial
counter-clockwise.
13 Headset and link box

Adjusting the IPD on the headset
Interpupillary distance (IPD) is the distance between the centers of your eyes.
If you don't know your IPD, see How can I find my IPD? on page 14. Use this measurement as a
guide to adjust the distance between the lenses of the headset so that you'll have a better viewing
experience.
To increase the distance between the lenses, rotate the IPD knob clockwise. To decrease, rotate
the IPD knob counterclockwise.
R
As you adjust the IPD, you'll see a prompt indicating the current distance between the centers of
the lenses.
Why is accurate IPD important?
Accurate IPD settings help get a clear image and reduce eye strain.
The headset lenses focus images toward their optical center. This is sometimes called the "sweet
spot" in the VR industry. By adjusting the IPD knob, you can tune the sweet spot for the most
comfortable view. Misaligned IPD and improperly adjusted headsets are common causes of
blurry images, dizziness, and eye strain.
How can I find my IPD?
There are several ways to estimate your IPD.
The most accurate way to determine your IPD is to consult a professional optometrist or eye
doctor. You can also estimate your IPD by doing any of the following:
§Use a ruler and a mirror. See below for detailed instructions.
§Through experimentation. See below for detailed instructions.
§Using third-party apps or websites.
Third-party apps or websites may collect personal data. HTC cannot guarantee accuracy of
third-party apps or websites in measuring IPD.
14 Headset and link box

Estimating your IPD in a mirror
You can estimate your IPD with a ruler and mirror.
This method requires a millimeter ruler.
1. Stand directly in front of a mirror, and then hold the ruler up to your eyes. Make sure that
the ruler is level. If you're using a flexible ruler, make sure not to bend it.
30 40 500 10 20 60
2. Align the zero mark with the center of your pupil. You may need to close your other eye to
get a clear measure.
30 40 500 10 20 60
3. Check the millimeter mark on the other eye. You may need to close the first eye to get a
clear measure.
30 40 500 10 20 60
4. Make a note of your IPD measurement. You may want to recheck several times to make
sure your reading is accurate.
You can also ask a friend to help you measure instead of using a mirror. Make sure you're
looking straight ahead while they measure.
15 Headset and link box

Estimating your IPD through experimentation
You can estimate IPD by trying different settings. This method is very convenient, but might be
less accurate.
1. While wearing the VR headset, focus on text or lines at the center of view. If no text is
present, open a screen in VR with text.
2. Adjust the IPD knob until the text is clear. Note the number for future use.
3. If the image in one eye is clearer than the other, adjust the headset position. Repeat until
images are clear for both eyes.
Can I wear my prescription glasses while using VIVE Pro 2?
Most glasses fit inside the headset. If you wear large prescription glasses, adjust the lens
distance to increase the space in the headset.
Make sure that no part of your glasses scratch the headset lenses.
Adjusting the lens distance on the headset
If you wear large prescription glasses or have long eyelashes, you may need to increase the lens
distance further from your face. Only increase this distance as necessary, as the closer the lenses
are to your eyes, the better your field of view will be while wearing the headset.
§Make sure that no part of your glasses scratch the headset lenses.
§Do not attempt to adjust the visor without pressing the lens distance button.
Press and hold the lens distance button on the headset, and then pull or push the visor to adjust
the lens farther or closer to your face.
L
16 Headset and link box

Replacing the face cushion
You can remove the face cushion to clean it. For more information, see Cleaning the face cushion
on page 30.
1. To remove the face cushion, peel off starting from both ends of the face cushion until it
detaches from the headset.
2. To replace the face cushion, insert the tab on the face cushion into the slot on the headset,
and then align the hook and loop strips.
17 Headset and link box

Connecting a USB device to the VIVE Pro 2 headset
You can connect a USB Type-C compatible third-party device to VIVE Pro 2 headset using a USB
cable.
1. Remove the face cushion from the headset visor by peeling it off from both ends.
2. Carefully pull the flap on the left side of the headset visor to remove the compartment
cover and access the headset cable ports.
18 Headset and link box

3. Insert the cable connector of the device to the USB Type-C port on the headset.
4. Align and push the tabs of the compartment cover onto their corresponding holes.
5. Replace the face cushion by inserting its tab into the slot on the headset, and then aligning
the hook and loop strips.
6. Connect the other end of the USB cable to the third-party device.
19 Headset and link box

Removing the headset earphones
If you need to, you can remove the headset earphones.
1. Peel off the side cushions on the strap near the earphones.
2. Use a Phillips-head screwdriver (PH00) to detach the earphone from the strap.
20 Headset and link box