Huawei Honor 7X Application guide

Honor India Device Training

Contents
1. Latest Software build Support features
2. FAQ BBS
2.1 Camera Quality Issues
2.2 White Line on Camera
2.3 Hanging Issues
2.4 Web / Network Cause
2.5 Battery Backup
2.6 Battery Charging Related Issues
2.7 Mobile Heating While Usage
2.8 Display Flickering
2.9 Finger print sensor
2.10 Network Connectivity Problem
2.11 Face Unlock
2.12 Wireless Connection Support
2.13 Wi-Fi Bridge
2.14 Card Details
3. Honor VOC
4. General FAQs

1.0 Latest Software Build Support
S. No. Model Latest SW Build Key Supports Remarks
1 Honor 7x B161
Jio
, VDF, Airtel Volte Supported, Face Unlock supported, 14
India
language Support, Camera issue supported, Push Message
support, Fixed Ghost touch
Oreo update plan in
April last
2 Honor V10 B140
Jio
, VDF, Airtel Volte Supported, Face unlock supported, 14 I
ndia
language Support, Push Message support, Closed eye face Unlock
prevention, while focusing screen will not off, Moving picture Pix,
Good Resolution picture and Snap shot quality
PayTM with finger
print next plan
3 Honor 8 Pro B310
Navigation Dock, App short
cut, Smart Touch protection, Smart
TIPS. Volte support for
Jio, VDF, Airtel. push
message support, 14
India Language, 22 Landering Language support
Next OTA plan for face
unlock and 3D creator
fixed April month
4 Honor 6x B360 VOLTE for VDF, Airtel, Idea,jio , 14 India language support,push
message support
No further plan now

FAQs

2.1 Camera Quality Issues
Camera quality issues:
Concern Points :-
1. Setting of camera- enable monochrome mode
2. Light and distance of target picture
3. Check bokeh mode enable
4. Check slow motion mode
5. Setting of picture is at low
6. Camera model faulty
Solution Check points
1. Enable Monochrome Mode
2. Check scratch on camera glass
3. Check distance of target from camera more than 20
meter and also check Bokeh mode open Some places get
baller.
4. May be slow-mo mode Selected.
5. Bright ness setting at negative value on Image
Adjustment.
6. May be camera model faulty ,can make phone reset to
factory and if not done visit service point.

2.2 White Line on Camera
Issues:
1. Check same white line coming on display without camera on. If yes, issue is with display not camera.
2. Still same line on camera, restore default to camera setting.
3. If still solution not done, try to apply code to reset phone after taken all data backup.
4. Check physical condition of phone any damage and advise to visit Huawei/Honor service point.
Dual back camera not working
Checks
1. Launch back camera and capture picture –if yes back camera is Ok.
2. Being Dual camera related with RGB and Monochrome, first check whether both mode settings happening in camera to
confirm both camera working.
Solutions for fault
1. If not working and try to open and returning at main menu –camera is not working.
Apply code *#*#2846579#*#*>>Project menu>> Restore factory setting - to do factory setting after take data backup,
remove google account.
2. After applying reset factory, if still unable to launch camera - Check physical condition of device and advise to visit
Honor/Huawei service point.

2.3 Hanging Issues
Types :-
1. Software Cause
Heavy Game playing, Menu operation delay, Some apps
not supporting, during playing video slow response,
hanging and restarts.
Possible checks - Check backend running operation and
free memory, third party apps, we can check App uses of
memory >>Setting>>memory and
storages>>memory>>Memory used By apps>> and check
apps and manage space.
Clear RAM from back ground apps.
2. Web/Network cause
•Check Any issue with OS version/Setting >> Get new bug
fixed OTA.
3. Hardware cause
•Web/Network Issue - Hanging web opening, Low speed

2.4 Web / Network Cause
Web / Network cause:
Issue with opening web and hanging>> May be local network strength low, check signal strength Back ground apps
running and clear that.
Hardware Cause:
1. Any Game/Apps taking too much space.
2. Any external hardware is not supporting with processor speed
3. Speed of device and External hardware is not matching line memory card class.
Solutions:
1. Clear back ground apps
2. Check in memory any particular game / apps is creating issue –like in-call recorder makes slow to phone operation
3. Remove MMC card and check phone operation speed.

2.5 Battery Backup
Causes more battery consumptions –Device and non device
1. Multiple third party apps- Shareit, heavy games, Active battery consuming Apps
2. Network situation –local or roaming, moving changing GPS
3. Playing heavy and more battery consuming games
4. Keeping on Wi-fi, Bluetooth, push notification and auto update of third party
apps.
5. Default Build issue.
Precautions and saving battery advises:-
1. Battery backup date are define on standard lab conditions.
2. Disable Wifi, Bluetooth, GPS, Date, Location information.
3. Select proper screen brightness and volume
4. Also keep temperature 0-35 degree and low temperature use more battery
backup.
5. Clean up back ground apps time to time.
6. Check correct software build
7. Check hardware also may be PCBA or battery also.

2.6 Battery Charging Related Issues
Causes:
1. High Charging time
2. Interface effected charging time C type.
•C-type –Honor8 pro, Honor V10
•B type –Honor 6x, 7x.
Solution: There are two type charging Interface and charging time depond on phone facility
1. Honor 6x and 7x having B type charging time with 5V /2A charger, same will be taking more time compare to C type
changing Interface because c type phone having fast charging.
2. Average 160-180 Min. required to fully charge battery and C type will be over in around 120 min from original charger.
3. To get fully battery backup, we have to charge phone initially 8-10 charging after battery show low charging So that
battery will provide full backup.
4. Battery life is depend on charging time and its auto reduce with time.

2.7 Mobile Heating While Usage
Phone heat cause
1. Signal problem
2. Screen problem
3. Long program running
4. Improper heating
5. Operation during charging
6. High data transmission
7. Hardware/Battery faulty
Solution:
1. Avoid operating phone during charging, keep auto brightness, Use correct charger.
2. Avoid multiApps long time create excess heat, clear back ground apps time to time.
3. Turnoff infrequent use option like - wifi, Bluetooth, third party apps, GPS, Autoupdated apps
4. Avoid long term youtube, live TV.
5. Remove protected covers to keep on heat dissipations –Remove covers, Dummy screens
6. Check any issue with phone hardware and faulty battery.
7. Always use correct specified charger for phone charging to avoid damage and excess heating and save device
8. Keep updating new system OS, As its also have features for heating reduction.

2.8 Display Flickering / Touch Auto Working
Cause:
1. Software build issue
2. Low battery level
3. High temperature operation
4. Touch screen damage
5. Heavy touch screen cover
6. Touch screen cover
7. Hardware/ PCB issue
Solution:
1. Correct software build
2. Use at correct battery level
3. Use device at maximum 45 degree temperature
4. Do not use heavy screen protector cover.
5. Check whether any damage on phone or touch/PCB / Battery is not faulty.

2.9 Finger print sensors –for Phone unlock
•Back finger print sensors- Honor 6x, Honor 7x, Honor 8 Pro
•Front finger sensors –Honor V10
•Next-generation fingerprint technology
•Quick screen unlock (0.2.5s)
•Click and Browse Photos in Gallery
•Answer Calls or Stop an Alarm
Back finger print
V10 front finger print

2.10 Network Connectivity Problem
Cause:
1. Signal not latching in device
2. VOLTE is not working
3. 4G network is not coming
4. Internet is not working
5. Bluetooth Speed, Wi-fi
Solution
1. Check device setting and enable both SIM Option SIM card should be in working.
2. Keep Enable VOLTE calls
3. Keep on data roaming and also manage your SIM from SIM management.
4. For other wireless connectivity checks on below services and distances of devices.

2.11 Face Unlock Feature Not working
What is Face unlock:
To unlock phone with Face recognition feature will be
know Face unlock feature
This features available in three models
•Honor 8 Pro –in April month
•Honor V10 –Supports now
•Honor 7x - Supports now
How to create pattern
Create face unlock>>> Setting>> Security and privacy>>>face unlock>>set pattern/Pw>> Enroll face>>Confirm.
Delete Pattern:-
To delete Created face unlock>>> Setting>> Security and privacy>>>face unlock>>set pattern/Pw>> delete face lock.

2.12 Wireless Connection Support
A. Bluetooth - 4.2 over 4.0
1. Speedy data transfer
2. Low battery consumption
B. GPS –Keep device enable location
C. Infra red Remote –
1. Make phone as Remote control- Honor 8 Pro, V10
Supports
D. Wi-Fi
1. Both frequency supports with V10 and honor8 pro.
2. 2.4GHZ support Honor6x and 7x.
Bluetooth 4.0/4.2
Positioning
GPS
Infrared remote control
Cellular Network
EGSM
WCDMA
HSPA
LTE
Wi-Fi
802.11 a/b/g/n/ac 2.4 GHz & 5.0 GHz
Wi-Fi hotspot

2.13 Wi-Fi Bridge
W-Fi bridge is a technology which can extend W-Fi range.
•Use the Wi-Fi as repeater/ Booster
•The centre of Wi-Fi hotspot –Supports with Honor7x
Setting >>more>>portable hot spot>>wifibridge

2.14 Card Details
Hybrid mode-
Support in Honor 7x, Honor 8 Pro, Honor V10

Honor VOC

Honor VOC
A- Wrong Touch response
Details :- Touch response is wrong –Ghost touch response
Solution :- current OTA version have some software bugs and same has been fixed in new OTA B161 same
has open to all customer .
B-Screen crack -low quality screen
Cause ;- Customer mishandling /abuse
Solution :- Being mishandling case advise to customer get repair from service point
C- Oreo OTA/EMUI 8.0 update in 7x with dates
Solution: we are working on same and Oreo update will be expected April end.
D-Slow response in menu operation after OTA
Check :- 1- Back ground running app .
2- Any third party app creating issues.
3- Reset factory
4- Check hardware issue with service center visit.
Solution, :- must check any oncall recording apps creating issues, we have resolve it with remove this TP app