Huawei Y336-A1 Installation guide

HUAWEI Y336-A1 Smart Phone
FAQ
Issue
01
Date
2014-07-08
HUAWEI TECHNOLOGIES CO., LTD.

Issue 01 (2014-05-19)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
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Copyright © Huawei Technologies Co., Ltd. 2014. All rights reserved.
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Notice
The purchased products, services and features are stipulated by the contract made between Huawei and
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within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,
information, and recommendations in this document are provided "AS IS" without warranties, guarantees or
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The information in this document is subject to change without notice. Every effort has been made in the
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Huawei Technologies Co., Ltd.
Address:
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HUAWEI Ascend Mate2 Smart Phone
FAQ
Contents
Issue 01 (2014-05-19)
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Copyright © Huawei Technologies Co., Ltd.
ii
Contents
1 Hardware and installation...........................................................................................................1
1.1 How do I tell that my phone is fully charged?..............................................................................................................1
1.2 What can I do if my phone can't properly display the battery level? ............................................................................1
1.3 What can I do if my phone fails to be charged?............................................................................................................1
1.4 What can I do if my phone's date and time is not automatically synchronized after I reinstall the battery?.................2
2 System and update........................................................................................................................3
2.1 What can I do if my phone can't properly power on? ...................................................................................................3
2.2 What can I do if my phone breaks down?....................................................................Error! Bookmark not defined.
2.3 What can I do if my phone automatically powers off or restarts?.................................................................................3
2.4 What can I do if my phone can't receive signals?.........................................................................................................4
2.5 What can I do if my phone generates excessive heat? ..................................................................................................4
2.6 How do I update my phone?.........................................................................................................................................5
2.7 What can I do if my phone update fails? ......................................................................................................................5
2.8 How do I obtain the root access of my phone?............................................................Error! Bookmark not defined.
2.9 What can I do if my phone runs slowly? ......................................................................................................................5
2.10 What data will be erased if I restore my phone to its factory settings?.......................................................................7
2.11 How do I exit safe mode? ...........................................................................................................................................7
3 Mobile data and Wi-Fi .................................................................................................................8
3.1 What can I do if I can't access the Internet after my data service is turned on?............................................................8
3.2 What can I do if my mobile data connection constantly disconnects?........................................................................10
3.3 How do I save my data traffic? ...................................................................................................................................12
3.4 Can I surf the Internet during a call? ..........................................................................................................................13
3.5 What can I do if I can't connect to a Wi-Fi hotspot?...................................................................................................13
3.6 What can I do if my Wi-Fi connection constantly disconnects? .................................................................................15
3.7 What can I do if my phone can't find any available Wi-Fi network after I turn on Wi-Fi?.........................................15
4 Applications .................................................................................................................................16
4.1 How do I uninstall pre-installed applications?............................................................................................................16
4.2 How do I download third-party applications?.............................................................................................................16
4.3 What can I do if my phone can't install a third-party application? .............................................................................17
4.4 What can I do if third-party applications close unexpectedly? ...................................................................................17
4.5 How do I close background applications? ..................................................................................................................18
4.6 What can I do if the weather information displayed on my phone is inaccurate?.......................................................19

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5 Calls and contacts........................................................................................................................20
5.1 Why does the screen turn off when I put my phone near my ear? Why is the screen still off after I move my phone
away?................................................................................................................................................................................20
5.2 What can I do if the call volume is small or the call sound is unclear? ......................................................................20
5.3 How do I Clear call log?.............................................................................................................................................20
5.4 What can I do if my ringtone automatically restores to the default one after I change it?..........................................21
5.5 Can I delete the native tones? .....................................................................................................................................21
5.6 How do I export contacts to another phone?...............................................................................................................22
5.7 How do I assign a unique ringtone for a contact?.......................................................................................................24
5.8 How do I assign a photo to a contact? ........................................................................................................................25
5.9 What can I do if my phone can't display contacts saved in the SIM card? .................................................................26
5.10 Why is the number of contacts saved to the SIM card less than the number of contacts copied from my phone?...26
6 Messaging, emailing, and texting ............................................................................................27
6.1 What can I do if I can receive messages but can't send them?....................................................................................27
6.2 Why can't I send or receive multimedia messages?....................................................................................................27
6.3 Is there any restriction on the multimedia message attachment size?.........................................................................28
6.4 How do I save messages as drafts?.............................................................................................................................29
6.5 Can I change the message font size?...........................................................................................................................29
6.6 Can I restore deleted messages? .................................................................................................................................29
6.7 Is there any restriction on the email attachment size?.................................................................................................29
7 Camera, music, and video..........................................................................................................30
7.1 Can I disable the shutter sound? .................................................................................................................................30
7.2 Can I change the default save path for photos and videos? ........................................................................................30
7.3 How do I set the microSD card as my default save location for photos and videos?..................................................30
7.4 Why can't my phone open some images, audio clips, or videos? ...............................................................................31
7.5 What can I do if my phone can't play online music or videos?...................................................................................32
7.6 What can I do if my phone experiences lags when playing online music or videos? .................................................32
7.7 What can I do if my phone's music playback volume is small?..................................................................................33
7.8 How do I view the lyrics of a song when the song is playing?...................................................................................33
8 Device connection and data sharing........................................................................................34
8.1 How do I copy files from my phone to a computer?...................................................................................................34
8.2 What can I do if my phone cannot be detected by other Bluetooth devices?..............................................................34
8.3 Why can't I transfer files to another Bluetooth device that I've already paired with?.................................................35
9 Storage and file management ...................................................................................................36
9.1 Why is my phone's actual available storage less than the advertised storage? ...........................................................36
9.2 What can I do if my phone does not have sufficient storage?.....................................................................................36
9.3 Where are my files saved by default?.........................................................................................................................38
9.4 What can I do if my phone can't detect the inserted microSD card?...........................................................................38
9.5 What can I do if my data is lost after I remove the microSD card? ............................................................................39
9.6 Can I restore deleted files?..........................................................................................................................................39

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10 Maps and navigation................................................................................................................40
10.1 Will it result in any charges if I use the preinstalled Map application for navigation? .............................................40
10.2 What can I do if my navigation application is slow in positioning or experience positioning failure?.....................40
10.3 What can I do if the positioning and navigation information displayed on my phone is inaccurate?.......................40
11 Screen and display....................................................................................................................42
11.1 What can I do if I forget the screen unlock password or pattern?.............................................................................42
11.2 Why can I see the pixels on the phone screen in strong light?..................................................................................42
11.3 What can I do if the touchscreen doesn't work?........................................................................................................43
11.4 Why does the screen automatically turn off?............................................................................................................43
11.5 Why does my wallpaper automatically scroll when I switch between different home screens?...............................44
11.6 What can I do if the switch shortcuts are hidden?.....................................................................................................44
11.7 How do I change the system font style and size?......................................................................................................44
11.8 What can I do if my phone's tilt sensor fails to work properly?................................................................................45
12 Appendix ....................................................................................................................................46

HUAWEI Ascend Mate2 Smart Phone
FAQ
1 Hardware and installation
Issue 01 (2014-07-08)
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Copyright © Huawei Technologies Co., Ltd.
1
1 Hardware and installation
1.1 How do I tell that my phone is fully charged?
If you are charging your phone when it is powered on, press the power button to turn on
the screen. If the battery icon on the status bar becomes , or "Charged" is displayed
on the lock screen, your phone is fully charged.
If you are charging your phone when it is powered off, press the power button to turn on
the screen. If the charging indicator becomes 100%, your phone is fully charged.
1.2 What can I do if my phone can't properly display the
battery level?
Restart your phone or back up important data and restore your phone to its factory settings.
If the problem persists, replace the battery. If your phone is not user-removable, contact an
authorized Huawei service center.
1.3 What can I do if my phone fails to be charged?
If the battery power is completely used up:
If the battery is over-discharged, the battery will be locked to protect itself. Connect your
phone to the charger and wait for a while. If your phone has a removable battery, it is
recommended that you use a travel charger to charge the battery for 2 hours and install
the battery to your phone to continue charging it.
If the battery power is not completely used up:
Use the original charger provided with your phone. If the charging failure occurs when
you use the original charger, replace the USB cable or power socket.
If the problem persists, restart your phone and try again.
If your phone is overheating:
Your phone adopts a over temperature protection design that disables charging if your
phone is overheating.

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Do not play games, watch videos, or use other power-intensive application while
charging. It is recommended that you clear background applications from time to time.
If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.
1.4 What can I do if my phone's date and time is not
automatically synchronized after I reinstall the battery?
After the battery is removed, your phone's main board will not have sufficient battery power
to store the date and time settings. Therefore, after you install the battery again, you need to
manually modify the date and time.
It is recommended that you use the network time. Your phone will automatically synchronize
the date and time from the Internet.
Turn on the data service, go to the Settings screen, touch Date & time, and select the
Automatic date & time and Automatic time zone check boxes.
Figure 1-1
Note: The figures are for your reference only. The actual screens may vary.

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2 System and update
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2 System and update
2.1 What can I do if my phone can't properly power on?
If you are using the phone for the first time:
Charge your phone for about half an hour before powering it on.
When your phone powers on for the first time, the system needs to be initialized, which
may take a while. Please wait patiently.
If you just restored your phone to its factory settings or updated it:
Please wait patiently because the system needs to be initialized, which may take a while.
If the screen freezes, reinstall the battery and try again.
If the screen freezes, press the hold the power button for 10 seconds or more to forcibly
restart your phone.
If your phone powers off during normal use and can't power on again:
The battery level may be too low. Charge your phone for a while and try again.
If the problem persists:
Contact Huawei technical support or take your phone to an authorized Huawei service
center.
2.2 What can I do if my phone automatically powers off
or restarts?
Check whether the battery level is too low. If yes, charge your phone.
If not, the battery may not be properly connected to your phone.
Remove the battery, use cotton dipped in alcohol to wipe the contacts on the battery and
phone, reinstall the battery, and power on your phone again.
Press and hold the power button, and choose Restart from the displayed option menu.
If no option menu is displayed, press and hold the power button for 10 seconds or more
to restart your phone.
Some third-party applications may not be compatible with your phone.
Back up important data and restore your phone to its factory settings.

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If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.
2.3 What can I do if my phone can't receive signals?
Your phone may not detect the SIM card. If so, or a similar sign will be displayed
on the status bar.
Make sure your SIM card is properly inserted. For details, see the Quick Start Guide that
comes with your phone.
Make sure your phone supports the SIM card mode. For details, contact your SIM card
vendor.
Your phone may have no reception. If so, or a similar sign will be displayed on
the status bar.
Wait for a while or move your phone to a place with good reception.
You can also try restarting your phone.
If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.
2.4 What can I do if my phone generates excessive heat?
Whether your phone generates excessive heat depends on how you use your phone.
If your phone generates excessive heat while charging: It is normal that smartphones
generate heat while charging.
Your phone provides overheat protection for the circuits, making sure the heat will not
make the battery faulty or shorten its life span.
Charge your phone in a cool and dry place.
Do not surf the Internet, play games, watch videos, or use other power-intensive
application while your phone is charging.
If your phone generates excessive heat while you are playing games: When you play
games, your phone CPU runs at high speeds, which generates a lot of heat. Huawei
phones all passed safety tests. Heat generated during normal use will not incur safety
risks.
It is recommended that you close background applications not in use while you are
playing games. Do not play games while your phone is charging.
If your phone generates excessive heat when you are using data services: How much heat
your phone generates when you are using data services depends on the signal reception.
If the reception is poor, your phone may generate excessive heat.
It is recommended that you move your phone to a place with good reception to use data
services. Do not run too many networked applications simultaneously to avoid abrupt
increase of data traffic and heat generated by your phone. Do not surf the Internet in
places with poor reception.
If your phone generates excessive heat during calls: Make calls in places with good
reception. It is recommended that you use a headset for calls.

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2.5 How do I update my phone?
Back up important data, such as your contacts, messages, and call log, before the update.
Online update: Before the upgrade, make sure your phone has Internet access.
Go to the Settings screen, touch About phone > System updates > Online update, and
follow the onscreen instructions.
Figure 2-1
Note: The figures are for your reference only. The actual screens may vary.
2.6 What can I do if my phone update fails?
It is recommended that you connect your phone to a charger before updating your phone.
Insufficient battery power will result in update failure.
Do not remove or insert the battery during the update.
If the update still fails, restart your phone or back up important data and restore your phone to
its factory settings.
If the problem persists, contact Huawei technical support or take your phone to an authorized
Huawei service center.
2.7 What can I do if my phone runs slowly?
You can use the following methods to clear up your phone memory: