Huawei EchoLife HG813 User manual

EchoLife HG813 GPON Terminal
Service Manual
HUAWEI TECHNOLOGIES CO., LTD.

EchoLife HG813 GPON Terminal
V100R001C01
Service Manual
Issue 02
Date 2009-03-16
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd

Huawei Technologies Co., Ltd. provides customers with comprehensive technical
support and service. For any assistance, please contact our local office or company
headquarters.
Huawei Technologies Co., Ltd.
Address: Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China
Website: http://www.huawei.com
Email: [email protected]
Copyright © Huawei Technologies Co., Ltd. 2009. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any
means without prior written consent of Huawei Technologies Co., Ltd.
Trademarks and Permissions
and other Huawei trademarks are trademarks of Huawei Technologies Co.,
Ltd.
All other trademarks and trade names mentioned in this document are the property of
their respective holders.
Notice
The information in this document is subject to change without notice. Every effort has
been made in the preparation of this document to ensure accuracy of the contents,
but all statements, information, and recommendations in this document do not
constitute the warranty of any kind, express or implied.
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd

EchoLife HG813
Service Manual Contents
Issue 02 (2009-03-16) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd i
Contents
About This Document ............................................................................................... 1
Safety Precautions ...................................................................................................... 5
1 System Overview.................................................................................................. 1-1
1.1 Product Introduction....................................................................................................1-1
1.2 Front Panel and Rear Panel.........................................................................................1-3
1.2.1 Front Panel......................................................................................................1-3
1.2.2 Rear Panel....................................................................................................... 1-4
2 Installation Guide................................................................................................. 2-1
2.1 Fastening the HG813................................................................................................... 2-1
2.2 Connecting the Cables................................................................................................. 2-2
2.3 Local Manual Upgrade Through Web......................................................................... 2-3
2.3.1 Upgrade Preparation........................................................................................2-3
2.3.2 Upgrade Procedure.......................................................................................... 2-3
3 ONT Configuration Guide.................................................................................. 3-1
3.1 Service Overview........................................................................................................3-1
3.2 Introduction to OMCI..................................................................................................3-1
3.2.1 OMCI Principles.............................................................................................3-1
3.2.2 Setting Up the OMCI Channel........................................................................ 3-1
3.2.3 Flowchart of OLT Data Configuration............................................................3-2
3.3 L3 Data Service...........................................................................................................3-4
3.3.1 Configuring the L3 LAN Port......................................................................... 3-4
3.3.2 Enabling the Built-in DHCP Server................................................................3-5
3.3.3 Configuring the WAN Port for the Data Service.............................................3-6
3.3.4 Querying the Status.........................................................................................3-7
4 ONT Downstream User Guide........................................................................... 4-1
4.1 Using the STB.............................................................................................................4-1
4.2 Using the PC ...............................................................................................................4-1
5 Troubleshooting.................................................................................................... 5-1
5.1 Fault identification......................................................................................................5-1

Contents EchoLife HG813
Service Manual
ii Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd Issue 02 (2009-03-16)
5.2 Troubleshooting Preparations......................................................................................5-4
5.2.1 Digital Multimeter...........................................................................................5-4
5.2.2 Optical Power Meter.......................................................................................5-5
5.3 Locating Faults Based On the LEDs on the GPON ONT............................................ 5-8
5.3.1 POWER LED Is Off........................................................................................5-8
5.3.2 LINK LED Is Off............................................................................................5-9
5.3.3 LINK LED Is On but AUTH LED Is Off........................................................5-9
5.3.4 LINK LED and AUTH LED Blink.................................................................5-9
5.3.5 LAN LED Is Off ...........................................................................................5-10
5.4 FAQs......................................................................................................................... 5-11
5.4.1 FAQs About Configuration........................................................................... 5-11
5.4.2 FAQs About Operation and Maintenance ..................................................... 5-14
6 Technical Specifications...................................................................................... 6-1
A Acronyms and Abbreviations...........................................................................A-1

EchoLife HG813
Service Manual Figures
Issue 02 (2009-03-16) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd iii
Figures
Figure 1-1 Networking of the HG813 ..............................................................................1-2
Figure 1-2 Front Panel of the HG813...............................................................................1-3
Figure 1-3 Rear panel of the HG813 ................................................................................ 1-4
Figure 2-1 Installing the HG813 on the wall.................................................................... 2-1
Figure 2-2 Connections between the HG813 and other devices....................................... 2-2
Figure 2-3 Opening the auto-shutter................................................................................. 2-3
Figure 2-4 Firmware updating..........................................................................................2-4
Figure 3-1 Flor chart for configuring the basic broadband service...................................3-3
Figure 3-2 Flowchart for configuring the IPTV service ................................................... 3-4
Figure 3-3 Configuring the L3 LAN port.........................................................................3-5
Figure 3-4 Enabling the built-in DHCP server .................................................................3-5
Figure 3-5 Manually configuring the L3 forwarding parameters of the IP address..........3-6
Figure 3-6 Querying the connection status of the WAN port............................................3-8
Figure 5-1 Troubleshooting Procedure.............................................................................5-1
Figure 5-2Appearance of the PPM-350B.........................................................................5-6
Figure 5-3 Schematic diagram of measurement points of optical power in the GPON....5-6
Figure 5-4 Measurement interface of the optical power meter......................................... 5-7

EchoLife HG813
Service Manual Tables
Issue 02 (2009-03-16) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd v
Tables
Table 1-1 LEDs of the HG813..........................................................................................1-3
Table 1-2 Status of the LINK LED and the AUTH LED .................................................. 1-3
Table 1-3 Ports and buttons on the rear panel of the HG813 ............................................ 1-4
Table 3-1 Parameters of the LAN configuration...............................................................3-5
Table 3-2 Parameters of the WAN configuration..............................................................3-6
Table 5-1 Fault Location and Possible Cause ...................................................................5-2
Table 5-2 Indexes related to the light on the GPON ONT side.........................................5-7
Table 5-3 Optical loss parameter table used in the engineering........................................ 5-8

EchoLife HG813
Service Manual About This Document
Issue 02 (2009-03-16) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd 1
About This Document
Purpose
The EchoLife HG813 GPON terminal (hereinafter referred to as the HG813) is an
optical network terminal (ONT). It is designed for family users and Small Office and
Home Office (SOHO) users.
This document describes the appearance, functions, features, and technical
specifications of the HG813. It also describes how to install and remotely maintain the
HG813. This document helps you to understand the features and functions of the
device.
Related Versions
The following table lists the product version related to this document.
Product Name Version
EchoLife HG813 V100R001C01
Intended Audience
This document is intended for:
zTechnical support engineers
zMaintenance engineers
Organization
This document consists of six chapters and is organized as follows.
Chapter Description
1 System Overview This chapter describes the networking, the front
panel, and the rear panel of the HG813.
2 Installation Guide This chapter describes how to install the HG813 and
connect the cables.

About This Document EchoLife HG813
Service Manual
2 Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd Issue 02 (2009-03-16)
Chapter Description
3 ONT Configuration
Guide This chapter describes the remote maintenance through the OMCI technology and L3 data service
configuration.
4 ONT Downstream
User Guide Configuring the related operations for ont downstream users.
5 Troubleshooting This chapter describes the common faults
identification of the HG813 and provides the
corresponding solutions.
6 Technical
Specifications This chapter lists the technical specifications of the HG813 and the applied protocols and standards.
A Acronyms and
Abbreviations The appendix lists the acronyms and abbreviations used in the document.
Conventions
Symbol Conventions
The symbols that may be found in this document are defined as follows.
Symbol Description
Indicates a hazard with a high level of risk that, if not
avoided, will result in death or serious injury.
Indicates a hazard with a medium or low level of risk
which, if not avoided, could result in minor or
moderate injury.
Indicates a potentially hazardous situation that, if not
avoided, could cause equipment damage, data loss,
and performance degradation, or unexpected results.
Indicates a tip that may help you solve a problem or
save time.
Provides additional information to emphasize or
supplement important points of the main text.

EchoLife HG813
Service Manual About This Document
Issue 02 (2009-03-16) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd 3
General Conventions
Convention Description
Times New Roman Normal paragraphs are in Times New Roman.
Boldface Names of files, directories, folders, and users are in
boldface. For example, log in as user root.
Italic Book titles are in italics.
Courier New Terminal display is in Courier New.
Command Conventions
Convention Description
Boldface The keywords of a command line are in boldface.
Italic Command arguments are in italics.
[ ] Items (keywords or arguments) in square brackets [ ]
are optional.
{ x | y | ... } Alternative items are grouped in braces and separated
by vertical bars. One is selected.
[ x | y | ... ] Optional alternative items are grouped in square
brackets and separated by vertical bars. One or none
is selected.
{ x | y | ... } * Alternative items are grouped in braces and separated
by vertical bars. A minimum of one or a maximum of
all can be selected.
GUI Conventions
Convention Description
Boldface Buttons, menus, parameters, tabs, windows, and
dialog titles are in boldface. For example, click OK.
> Multi-level menus are in boldface and separated by
the ">" signs. For example, choose File > Create >
Folder.

About This Document EchoLife HG813
Service Manual
4 Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd Issue 02 (2009-03-16)
Keyboard Operation
Format Description
Key Press the key. For example, press Enter and press
Tab.
Key 1+Key 2 Press the keys concurrently. For example, pressing
Ctrl+Alt+A means the three keys should be pressed
concurrently.
Key 1, Key 2 Press the keys in turn. For example, pressing Alt, A
means the two keys should be pressed in turn.
Mouse Operation
Action Description
Click Select and release the primary mouse button without
moving the pointer.
Double-click Press the primary mouse button twice continuously
and quickly without moving the pointer.
Drag Press and hold the primary mouse button and move
the pointer to a certain position.

EchoLife HG813
Service Manual Safety Precautions
Issue 02 (2009-03-16) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd 5
Safety Precautions
To ensure normal running of the device, read the safety precautions carefully before
operating on the device, and comply with the precautions when performing the
operations.
Basic Requirements
zKeep the device dry during storage, transportation, and running of the device.
zPrevent the device from colliding with other objects during storage, transportation,
and running of the device.
zInstall the device in strict compliance with the vendor requirements.
zDo not uninstall the device without permission. Contact the specified service center
when a fault occurs on the device.
zNo enterprise or personnel should modify the structure, and security and
performance design of the device without authorization.
zAbide by the local laws and regulations and respect the legal rights of others when
using the device.
Environment Requirements
zInstall the device in a well-ventilated place that is not directly exposed to sunlight.
zKeep the device clean.
zKeep the device away from water sources or wet places.
zDo not place any objects on the device to prevent the device from being damaged
by heat or weight of the object placed on the device.
zLeave a space of at least 10 cm around the device for heat dissipation.
zKeep the device away from heat sources or bare fire sources, such as electrical
heaters and candles.
zKeep the device away from the electrical appliances with strong magnetic fields or
strong electric fields, such as microwave ovens, refrigerators, and mobile phones.
Instruction for Use
zUse the accessories delivered with the device, or use those recommended by the
vendor, such as the power adapter and battery.
zThe power supply voltage of the device must meet the requirements on the input
voltage of the device.
zKeep power plugs clean and dry to avoid electric shocks or any other danger.

Safety Precautions EchoLife HG813
Service Manual
6 Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd Issue 02 (2009-03-16)
zDry your hands before removing or inserting cables.
zStop the device and switch off the power before removing or inserting cables.
zSwitch off the power and remove all the cables, including the power cable, optical
fibers, and network cables, from the device during stormy weather.
zSwitch off the power and remove the power plug if the device is shut down for a
long term.
zDo not let water or other liquid contact the device. If such an accident occurs,
switch off the power immediately and remove all the cables, including the power
cable, optical fibers, and network cables, from the device. Contact the specified
service center in case of a device failure.
zDo not stamp, pull, drag, or excessively bend the cables because they may get
damaged, leading to a device failure.
zDo not use the cables that have been damaged or aged.
zDo not stare directly into the optical port on the device to prevent injury to your
eyes.
zIn case of any abnormalities, such as smoke, abnormal sound, or odor, immediately
stop the device, switch off the power, and remove all cables, including the power
cable, optical fibers, and network cables, from the device. Contact the specified
service center in case of a device failure.
zPrevent foreign objects such as metal objects from dropping into the device through
the heat dissipation hole.
zPrevent the outer case of the device from being scratched because the paint that is
peeled off in the scratched areas can cause device abnormalities. That is, if the
paint falls into the device it may cause short circuits. In addition, it can cause an
allergic reaction to your body.
zEnsure that the device is kept away from children to prevent risks such as
swallowing the devices or the accessories.
Instructions for Cleaning
zBefore cleaning the device, stop running it, switch off the power, and remove all
cables, including the power cable, optical fibers, and network cables, from the
device.
zDo not use cleaning fluid or spray-on detergent to clean the case of the device. Use
a soft cloth instead.
Environment Protection Instructions
zPut the waste device and batteries to the specified recycle place.
zAbide by the local laws and regulations to handle the packaging materials, run-out
batteries and waste devices.

EchoLife HG813
Service Manual 1 System Overview
Issue 02 (2009-03-16) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd 1-1
1 System Overview
1.1 Pr
er
vice provision for service providers,
network maintenance staff.
Figure 1-1 shows the networking of the HG813.
oduct Introduction
The HG813 is an ONT designed for home users and SOHO users at the user access lay
of GPON. Adopting the GPON technology, the HG813 connects the home users and
SOHO users to the Internet through the optical upstream port.
The HG813 supports the ONT management and control interface (OMCI) technology,
which can facilitate the automatic and remote ser
and the remote maintenance and management for

1 System Overview EchoLife HG813
Service Manual
1-2 Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd Issue 02 (2009-03-16)
Figure 1-1 Networking of the HG813
1
7
9
10
11
12
1314
23
4
56
8
6
1 NMS 2 Internet 3 IPTV
4 PSTN 5 TMG 6 IP network
7 Softswitch 8 VoIP 9 Switch
10 OLT 11 Optical splitter 12 HG813
13 PC 14 IP STB
zOLT: optical line terminal
zPSTN: public switched telephone network
zTMG: trunk media gateway
zNMS: network management subsystem

EchoLife HG813
Service Manual 1 System Overview
Issue 02 (2009-03-16) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd 1-3
1.2 Front Panel and Rear Panel
1.2.1 Front Panel
The actual front panel and rear panel of the HG813 may be different from those shown in this
document. The functions of the HG813, however, are the same.
Figure 1-2 shows the front panel of the HG813.
Figure 1-2 Front Panel of the HG813
Table 1-1 and Table 1-2 describe the LEDs of the HG813.
Table 1-1 LEDs of the HG813
LED Status Description
On The HG813 is powered on.POWER
Off The HG813 is powered off.
LINK See Table 1-2. See Table 1-2.
AUTH See Table 1-2. See Table 1-2.
On The connection on theEthernet port is normal.
Off No connection is set up on the Ethernet port.
LAN 1-LAN 4
Blinks Data is being transmitted on the Ethernet port.
The status of the LINK LED and the AUTH LED indicates the connection and
registration of the HG813 to the OLT.
Table 1-2 Status of the LINK LED and the AUTH LED
LED Status
LINK AUTH
Description
Off Off The HG813 is in the initiation state.
Blinks (1 Hz) Off The HG813 is ready.
Blinks (3 Hz) Blinks (1 Hz) The HG813 is in the SN authentication state.
Blinks (3 Hz) On The HG813 is in the distance test state.

1 System Overview EchoLife HG813
Service Manual
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Copyright © Huawei Technologies Co., Ltd Issue 02 (2009-03-16)
LED Status
LINK
Description
AUTH
On On
The HG813 is in the operation state (normal
working state).
Blinks (3 Hz) Off The HG813 is in the suspended state.
On Off The HG813 is in the emergency-stop state.
1.2.2 Rear Panel
To prevent injury to your eyes, do not look directly at the optical port.
Figure 1-3 shows the rear panel of the HG813.
Figure 1-3 Rear panel of the HG813
Table 1-3 describes the ports and buttons on the rear panel of the HG813.
Table 1-3 Ports and buttons on the rear panel of the HG813
Port/Button Description
RESET Reset button
OPTICAL GPON port (SC/APC type), connected with optical fibers to
transmit services in the upstream direction
LAN 1-LAN 4 Auto-sensing 100Base-T Ethernet port (RJ-45), connected with
the switch or home gateway (HG), or directly with the PC or IP
STB
POWER Power port, connected with the power adapter or batteries
ON/OFF On/Off switch, used to power on or power off the HG813

EchoLife HG813
Service Manual 2 Installation Guide
Issue 02 (2009-03-16) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd 2-1
2 Installation Guide
2.1 Fa
ents, and position of the power supply. To install the HG813 on the wall, do as
les on the wall.
Step 4 Mount the shown in Figure 2-1.
l
stening the HG813
Choose the installation position according to the installation requirements, maintenance
requirem
follows:
Installing the HG813 on a Wall
Step 1 Mark the positions of the two holes used for fastening the HG813 on the wall. The
distance between the two holes is 150 mm.
Step 2 Select a proper bit according to the outer diameter of the mounting screws. Use a
percussion drill to drill at the marked positions on the wall.
Step 3 Use a screw driver to fasten the mounting screws at the positions of the ho
HG813 on the mounting screws, as
Figure 2-1 Installing the HG813 on the wal
----End

2 Installation Guide EchoLife HG813
Service Manual
2-2 Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd Issue 02 (2009-03-16)
Installing the HG813 on a Workbench
ject on the HG813. Leave a
ect for heat dissipation.
the HG813 on a workbench, do as follows:
Step 1 Attach four plastic feet obtained in the delivery accessories to the grooves at the bottom
lace the HG813.
Ensure that the workbench is stable. Do not place any ob
minimum space of 10 cm between the HG813 and the closest obj
To install
of the HG813.
Step 2 Choose an appropriate workbench to p
----End
2.2 Connecting the Cables
Figure 2-2 shows the connections between the HG813 and other devices.
Figure 2-2 Connections between the HG813 and other devices
1
26
5
34
1 Optical port in the wall 2 Switch or HG 3 PC
4 IP STB 5 PC 6 Power adapter

EchoLife HG813
Service Manual 2 Installation Guide
Issue 02 (2009-03-16) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd 2-3
Step 1 As shown i -shutter of the port gently with your thumb. The
ect the optical fiber.
n Figure 2-3, press the auto
auto-shutter ejects outwards automatically. Conn
Figure 2-3 Opening the auto-shutter
The auto-shutter is used to protect the optical port from dust and moisture.
Step 4 ower adapter (input: 100-240 VAC; output: 11-14 VDC) to connect the
port of the HG813 with the power socket or connect the POWER port of the
HG813 with batteries.
ough Web
2.3.1 U
Step 1
ng the maintenance IP address of the HG813.
Step 2 e that the version file (for example, HG813V100R001C01B022_all.bin) to be
upgraded is available in the local PC.
2.3.2 Upgrade Procedure
Step 2 Enter user name telecomadmin and password admintelecom to display the web page.
Step 3 Click Maintain > Device > Firmware, as shown in Figure 2-4.
As soon as you remove an optical fiber, the auto-shutter closes automatically.
Step 2 Connect the other end of the fiber to the optical port on the wall.
Step 3 Use the Ethernet cable to connect the Ethernet ports (LAN 1-LAN 4) to the upstream
ports on the switch or the HG.
Use the p
POWER
----End
2.3 Local Manual Upgrade Thr
pgrade Preparation
Configure the IP address of the PC to 192.168.100.100/255.255.0.0. (Note: The local
maintenance IP address of the HG813 is 192.168.100.1/255.255.255.0 by default. Use
the network cable to connect the maintenance PC to one network port of the HG813.
at the maintenance PC can pi
Ensure th
Make sur
----End
Step 1 Open the browser, and enter the local maintenance IP address of the HG813 (for example,
http://192.168.100.1).