Human Touch Robotic Massage iJoy2400 User manual

troubleshooting guide Robotic Massage® Chair
iJoy
2400
iJoy

January 6, 2012
©2012 Human Touch, LLC. All rights reserved.
Please forward any questions or comments regarding this Troubleshooting Guide to
[email protected].

iJoy-2400 Troubleshooting Guide 1
iJoy-2400 Troubleshooting
This Troubleshooting Guide walks you step-by-step through the
diagnosis of iJoy-2400 customer problems. It is important to follow
these steps carefully, to ensure that the problem is diagnosed
correctly, and therefore the appropriate repair action is taken.
Assembly Issues
The backrest reclines but will not incline.
This condition may occur if the chair has been stored below room
temperature, and should self-correct after 48 hours at room
temperature. To speed up this process, recline and incline the chair
several times (pushing the backrest upward when inclining); the chair
should then operate normally.
The power switch will not turn on.
If the power switch cannot be set to On, it is because the child safety
lock is set incorrectly. Set the child safety lock on the power panel to
the Unlock position, then turn the power switch to On.
Getting Started
1. Turn the power switch on the left-hand side of the chair to Off, wait
approximately five seconds, then turn it back On.
2. Check whether any remote control LEDs light. If not, see "Power"
on page 2.

2iJoy-2400 Troubleshooting Guide
3. Choose from the following:
Power
Step 1: Check the power and remote control cables
Verify that the power cord connections to the power panel are secure,
and that the cord is not damaged. If any of the power panel components
is damaged, replace the power panel.
IMPORTANT
When replacing the power panel, remove the serial number
sticker from the existing power panel and attach it to the new
power panel. The serial number is necessary for product
support.
Step 2: Check the wall outlet
Plug a different device into the AC outlet into which the chair is plugged.
If the device does not work (is not receiving power), the AC outlet is
most likely not working. Plug the chair into a different AC outlet to verify
that it receives power.
Step 3: Replace the AC outlet fuse
The AC outlet fuse is located on the power panel.
To Troubleshoot This
Issue Do the following:
My remote control is
not working
Power to remote has already been verified
therefore:
• If a remote LED does not light when you
press it, but the function it controls works,
replace the remote control assembly.
• If a remote LED lights when you press it, but
the function it controls does not work,
replace the massage mechanism.
My chair is not
massaging properly
If the Rolling, Kneading, Percussion or
Compression massage is not working, or is
making a loud noise, replace the massage
mechanism.
My backrest won’t
recline/incline
• If there is tension when you pull the recline
handle, replace the backrest actuator
cylinder.
• If there is no tension when you pull the
recline handle, there is a problem with the
recline cable. Replace the chair.

iJoy-2400 Troubleshooting Guide 3
To check the fuse:
1. Turn the power switch to OFF and unplug the chair from the wall
outlet.
2. Using a small screwdriver or a coin, turn the fuse holder (located on
the power panel) approximately 1/8 turn counter-clockwise.
The fuse holder pops slightly out.
3. If the fuse is blown (looks black), replace it with a new fuse of the
same value.
4. Reinsert the fuse holder into the power panel, then turn it 1/8 turn
clockwise to secure it.
5. Plug the chair back into the wall outlet and turn it on.
6. Verify that the chair is now receiving power.
Step 4: If the chair is still not receiving power, replace the
PCB box

Human Touch, LLC
3030 Walnut Ave.
Long Beach, CA 90807
www.humantouch.com