Human Touch HT-102 User manual

troubleshooting guide ht102

May 26, 2009
©2009 Human Touch, LLC. All rights reserved.
Please forward any questions or comments regarding this Troubleshooting Guide to
[email protected].

HT-102 Troubleshooting Guide 1
HT-102 Troubleshooting
This Troubleshooting Guide walks you step-by-step through the
diagnosis of HT-102 customer issues. It is important to follow these
steps carefully, to ensure that the problem is diagnosed correctly, and
therefore the appropriate repair action is taken.
Getting Started
1. Turn the power switch on the back of the chair to Off, wait
approximately five seconds, then turn it back On.
2. Wait 30 seconds while a system check is performed, then verify
that the problem still exists.
3. If the problem still exists, choose from the following issues:
To Troubleshoot This
Issue: Do The Following:
There is no movement
on the chair when I
power it on
The backrest massage mechanism and the foot
and calf massager paddles should move when
you power on the chair. If they do not, see
"Power" on page 2.
My remote control is
not working properly
See "Remote" on page 2.
My chair is not
massaging properly
If the Kneading, Percussion, Compression or
Rolling functions are not working, replace the
backrest.
My foot and calf
massager is not
working properly
See "Foot and Calf Massager" on page 3.
My chair won’t
recline/incline
Make sure you are pressing and holding the
recline/incline button for at least five seconds; it
can take several seconds to activate the motor.
If this does not solve the problem, replace the
backrest actuator.

2HT-102 Troubleshooting Guide
Power
Step 1: Check the power cord.
Verify that the power cord connection to the power panel is secure, and
that the cord is not damaged. If the power cord is damaged, replace the
backrest cover.
IMPORTANT
Be sure to note the serial number on the back of the backrest
cover. Once the backrest cover is replaced, the chair will no
longer contain the serial number.
Step 2: Check the wall outlet.
Plug a different device into the AC outlet into which the chair is plugged.
If the device does not work (is not receiving power), the AC outlet is
most likely not working. Plug the chair into a different AC outlet to verify
that it receives power.
Step 3: If the chair is still not receiving power, replace the
backrest.
IMPORTANT
Be sure to note the serial number on the backrest cover. Once
the backrest is replaced, the chair will no longer contain the
serial number.
Remote
If one or more remote control LEDs do not light when you
push the corresponding button, but the function the button
controls works properly:
The remote control is not working properly. Verify that the remote control
cable connection to the backrest cover is secure. If that does not solve
the problem, replace the remote.

HT-102 Troubleshooting Guide 3
If the remote control LED lights but the function it controls
is not working properly:
The problem is most likely in the function controlled by the remote, not
in the remote itself. If the function that is not working is in the backrest,
replace the backrest. If the function that is not working is in the foot and
calf massager, replace the foot and calf massager.
Foot and Calf Massager
If the foot and calf massager hesitates when changing
directions:
This is due to the gears shifting, and is perfectly normal.
If the foot and calf massager will not raise or lower:
Do one of the following:
• If there is tension on the footrest lever when you pull up on the lever,
the footrest deployment cylinder is not working properly. Replace
the footrest deployment cylinder.
• If there is no tension on the footrest lever when you pull up on it, and
the footrest cable is broken/detached on either end, replace the
footrest deployment cable.
If the foot and calf massager massages only on one side:
Replace the foot and calf massager.
If when you press the foot and calf massager button on the
remote control the foot and calf massager paddles do not
move and all foot and calf massager LEDs are all flashing:
Replace the foot and calf massager.