
sometimesthevideosyouacquiremaynotbeplayableonallplayers.Inthiscase,youshouldcheckyour
compressionsettings(bitrate,audiocodec,andotherparameters)anduseacompatiblesetting.
IfthefilescanplayonyourPCbutnotonyourplayer,youshouldrecompressthefiletoensureplayback.For
greatestcompatibility,werecommendoutputtingtotheWMVformat(VC‐1codec,3to5Mbpsbit‐rate).Youcan
recompressunplayablevideofileswithrecommendedfileformatsandbitratesusingthefreeandopensource
Handbraketoolathttp://handbrake.fr/.Onceyouhavefoundtherightoutputsettingsforsizeandquality,save
theminHandbrakeprofilesforfutureuse.Thenyoucaneasilyrecompressanyunplayablefilesyouencounterin
thefuture.
ThemediaplaybacklooksdifferentonaPCcomparedtothemediaplayer’sscreen.(Wrongaspectratio)
Thereare2majoraspectratios(width‐to‐heightratios)forvideocontent,butmanykindsofdisplays.Ifyouplay
4:3videoona16:9display(orviceversa),acirclebecomesoval,andthepicturetakesonasqueezedorstretched
look.Toavoidthisdistortedlook,addingblackbarsareacommontechnique.
TheNetworkMediaPlayercanbeconfiguredtoautomaticallyaddblackbarsforcertaintypesofdisplays.Youcan
settheoutputresolutioninXMP‐300’sconfigurationmenutomatchthenativeresolutionofyourdisplay.
SomeJPEGimagescannotbeplayedinthemediaplayer.
ProgressiveJPEGarenotsupported.PleaseconverttobaselineJPEGformaximumcompatibility.
JPEGimagescanbeeitherof2types:baselineorprogressivecompression.BaselineJPEGoffersgreatest
compatibility,whileprogressiveJPEGsaresuitableforwebsiteimages.Progressiveimagesaredownloadedand
displayed“progressively,”beingrenderedmoreclearlyasmoredataisreceivedovertheinternet.Deviceswith
localstoragesuchastheCF/NetworkMediaPlayerareusuallyincompatiblewiththelattertype.Makesureto
saveimagesasbaselineJPEGinyourphotoeditor,orresavethemasbaselineJPEGsusingfreetoolssuchas
Paint.net(http://www.paint.net/).
Doesthemediaplayersupportvideostreaming?
No,allmediafilesaredesignedtoplayfromlocalstorage(HDDorCFcard).
Duringcontentandschedulesync,contentsaretransferredtoplayer’slocalstoragebeforebeingpresentedon
screen.Thisensuresthebestpossiblepresentationandfluiddeliveryofyourvideomessage.Videostreaming
raisesmanyplaybackqualityissuessuchasimagefreezing,blocking,orblue‐screens,costingyouvaluable“air
time”andlosingyouraudience'sattention.
Themediaplayerisnotplaying.WhatshouldIdo?
Checktheplayer’smessagesonthedisplay(OSD,oronscreendisplay)forstatusinformation.
SinceRISC‐basedmediaplayerusuallylackinputdevicessuchaskeyboardormouselikePCs,troubleshootingis
usuallybasedonuser’sknowledgeandexperiencewiththespecificmediaplayer.Firstchecktheonscreen
messageandstatsreports.Badplaylistandtimingissuesaretwomajorcausesofplaybackproblems.To
determineiftheproblemiscausedbyabadplaylist,simplydeletetheplaylistandrestartplayer.Theplayer
shouldloopthroughallmediafiles,indicatingafaultwiththeplaylist.
Iftheplaybackisscheduledtoplayatspecifictime,checktoseeifthedeviceissettotherighttimezoneonthe
worldclock.Whennothingseemswrong,thetimezonesettingisoftenthereasontheprogramisnotplayed.
HowdoIeliminatethe1seconddisplayblackoutduringvideoorphototransitions?
A1secondgapbetweenany2videofilesorany2photosisaknownlimitation.Gaplessimageplaybackisbeing
addedinafuturefirmwarerelease.