IBM Aptiva 2144 Owner's manual

Hardware Maintenance Service
for Service Level I
Machine Types 2144 and 2168
and IBM Monitors
2144
2168

Hardware Maintenance Service
for Service Level I
Machine Types 2144 and 2168
and IBM Monitors
2144
2168

First Edition (December 1995)
The following paragraph does not apply to any state or country where such
provisions are inconsistent with local law: INTERNATIONAL BUSINESS
MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. References to IBM products, programs,
or services do not imply that IBM intends to make them available outside the United
States.
This publication could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be made in later
editions. IBM may make improvements and/or changes in the product(s) and/or the
program(s) at any time.
For copies of publications related to this product, call toll free 1-800-IBM-7282 in the
Continental U.S.A. In Alaska, call 1-414-633-8108. In Canada, call toll free
1-800-465-7999. In British Columbia, call toll free 112-800-465-1234.
 Copyright International Business Machines Corporation 1995. All rights
reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.

Contents
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Voltage Supply Switch Settings .................... vii
Positionnement du sélecteur de tension ............... viii
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Consignes de sécurité ......................... x
Federal Communications Commission (FCC) Notice ......... xi
Canadian Department of Communications Compliance Statement .. xii
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Chapter Description . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Parts/Test Point Locations ..................... 1-4
Safety Inspection Guide ....................... 1-4
Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Part Number Index ......................... 1-5
Appendix: Model Configurations and FRU Part Numbers ..... 1-5
Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Hardware Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Refresh Rates and Monitor Frequencies .............. 1-12
Power-On Password Reset ....................... 1-14
Flash (BIOS) Update Procedure .................... 1-15
Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
Using the Setup Utility ........................ 1-16
Making Changes with the Setup Utility ............... 1-18
Using Rapid Resume Manager ..................... 1-24
Rapid Resume Manager Features ................. 1-24
Rapid Resume Connectors ..................... 1-25
POST Error History ........................... 1-26
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
SIMM Identification . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27
Operating Requirements . . . . . . . . . . . . . . . . . . . . . . . . 1-29
Special Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29
Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
 Copyright IBM Corp. 1995 iii

Index of Symptoms, Messages, Error Codes, or Beeps ........ 2-10
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Advanced Diagnostics Device Presence Test ............. 2-34
Factory-Installed Drive Devices .................... 2-38
Diagnostics for Factory-Installed Drive Devices Not Supported by
Advanced Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 2-40
Diagnostics for Factory-Installed Riser Card, Sound Card, or Adapter
Cards Not Supported by Advanced Diagnostics ........... 2-43
FAX/Modem Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . 2-49
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-54
Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-61
Undetermined Problem . . . . . . . . . . . . . . . . . . . . . . . . . 2-62
Diagnostic Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Power-On Self Test ........................... 3-2
Advanced Diagnostics Diskette ..................... 3-3
Diagnostic Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Select an Option Menu ....................... 3-4
Diskette Drive Menu ......................... 3-5
Hard Disk Drive Menu ........................ 3-6
Video Graphics Array Menu ..................... 3-7
Formatting a Hard Disk ....................... 3-8
Error Log for Intermittent Problems ................... 3-10
Display Self Test ............................ 3-12
Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Removals and Replacements—Machine Type 2144 .......... 4-2
1005—Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
1010—Left Drive Support Bracket .................. 4-4
1015—Right Drive Support Bracket ................. 4-5
1020—3.5-In. Bays . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
1025—5.25-In. Bay . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
1030—Hard Disk Drive ....................... 4-8
1033—CD-ROM Changer Emergency Disc Removal ........ 4-9
1035—Adapter Cards . . . . . . . . . . . . . . . . . . . . . . . . 4-10
1040—Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 4-11
1045—Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
1050—Memory (SIMM) . . . . . . . . . . . . . . . . . . . . . . . 4-13
1055—Cache Memory—Type I-1 .................. 4-14
1055—Cache Memory—Type I-2 .................. 4-16
1056—Video Memory—Type I-1 .................. 4-17
iv

1056—Video Memory—Type I-2 .................. 4-18
1060—Upgrade Processors—Type I-1 ............... 4-19
1060—Upgrade Processors—Type I-2 ............... 4-20
1080—Lithium Battery . . . . . . . . . . . . . . . . . . . . . . . . 4-21
1085—Indicator LED and Cable ................... 4-22
1090—System Board . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Removals and Replacements—Machine Type 2168 .......... 4-24
2005—Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
2020—3.5-In. Bays . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
2025—5.25-In. Bays . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
2030—Hard Disk Drives ....................... 4-29
2033—CD-ROM Changer Emergency Disc Eject Procedure .... 4-31
2035—Adapter Cards . . . . . . . . . . . . . . . . . . . . . . . . 4-31
2040—Power Supply . . . . . . . . . . . . . . . . . . . . . . . . 4-32
2045—Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
2050—Memory (SIMM) . . . . . . . . . . . . . . . . . . . . . . . 4-34
2055—Cache Memory—Type I-2 .................. 4-35
2056—Video Memory—Type I-2 .................. 4-36
2060—Upgrade Processors—Type I-2 ............... 4-37
2080—Lithium Battery . . . . . . . . . . . . . . . . . . . . . . . . 4-38
2085—Indicator LED and Cable ................... 4-39
2090—System Board . . . . . . . . . . . . . . . . . . . . . . . . 4-40
Handling ESD-Sensitive Parts ..................... 4-41
Software Installation Procedure .................... 4-42
Parts/Test Point Locations ...................... 5-1
System Board Layout—Type I-1 .................... 5-2
System Board Locations—Type I-1 ................. 5-3
Processor Type Settings—Type I-1 ................. 5-4
Processor Speed Settings—Type I-1 ................ 5-4
System Board Layout—Type I-2 .................... 5-5
System Board Locations—Type I-2 ................. 5-6
Processor Speed Setting—Type I-2 ................ 5-7
System Board Bus Speed Settings—Type I-2 ........... 5-7
Power Supply Cable Connector Specifications ............. 5-8
Factory-Installed Modem Jumper and Switch Settings ......... 5-10
Hard Disk Drive Jumper Settings .................... 5-11
CD-ROM Drive and Sound Card Jumper Settings ........... 5-14
SIMM Configurations—Type I-1 .................... 5-18
SIMM Configurations—Type I-2 .................... 5-20
Detachable Monitor I/O Signal Cable Connector Test Points ..... 5-21
System Board Connector Specifications ................ 5-22
Safety Inspection Guide ....................... 6-1
Contents v

Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Assemblies (Service Level H) ..................... 7-2
Catalog Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Assembly 1: Machine Type 2144 System Unit - Exterior (SL-I).. 7-3
Assembly 2: Machine Type 2144 System Unit - Interior (SL-I).. 7-4
Assembly 3: Machine Type 2168 System Unit - Exterior (SL-I).. 7-7
Assembly 4: Machine Type 2168 System Unit - Interior (SL-I).. 7-8
Assembly 5: Diskette and Hard Disk Drives ............ 7-11
Assembly 6: CD-ROM, Sound Cards (Multimedia Models) .... 7-13
Assembly 7: Monitor and Power Cord (Linecord) ......... 7-16
Assembly 8: Keyboard and Mouse ................. 7-19
Assembly 9: Software . . . . . . . . . . . . . . . . . . . . . . . 7-21
Part Number Index .......................... 8-1
Appendix. Model/Monitor Configurations and FRU Part Numbers A-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1
vi

Notices
References in this publication to IBM products, programs, or services do not
imply that IBM intends to make these available in all countries in which IBM
operates. Any reference to an IBM product, program, or service is not
intended to state or imply that only IBM’s product, program, or service may
be used. Any functionally equivalent product, program, or service that does
not infringe any of IBM’s intellectual property rights or other legally
protectable rights may be used instead of the IBM product, program, or
service. Evaluation and verification of operation in conjunction with other
products, programs, or services, except those expressly designated by IBM,
are the user’s responsibility.
IBM may have patents or pending patent applications covering subject
matter in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to
the IBM Director of Commercial Relations, IBM Corporation, Purchase, NY
10577.
Voltage Supply Switch Settings
Your IBM Aptiva Personal Computer may have voltage switches, which must
be set correctly for your voltage supply. If your monitor or system unit has a
voltage switch, complete these steps to make sure each switch is set
correctly:
1. Determine the correct voltage switch setting for your area:
2. Locate the voltage switch on the back of your monitor or system unit. If
the setting shown on the switch is:
Correct, start setting up your IBM Aptiva computer.
Incorrect, change the voltage switch setting. (You may need a
small screwdriver.)
Voltage Supply
Range Voltage Switch Setting
100–127 V 115 V or 115
200–240 V 230 V or 230
 Copyright IBM Corp. 1995 vii

Positionnement du sélecteur de tension
Votre Aptiva IBM peut comporter des sélecteurs de tension qui doivent être
positionnés correctement en fonction de la tension adéquate. Si votre écran
ou votre unité centrale sont équipés d’un sélecteur de tension, vérifiez-en le
positionnement en procédant de la manière suivante :
1. Le tableau ci-dessous permet de déterminer le positionnement correct
du ou des sélecteurs de tension :
2. Repérez le ou les sélecteurs de tension situés à l’arrière de votre écran
ou de votre unité centrale. S’ils sont positionnés de façon :
Correcte, démarrez la configuration de votre Aptiva IBM.
Incorrecte, modifiez leur position. (Vous pouvez vous aider d’un
petit tournevis.)
Tensions Positionnement du sélecteur de tension
100–127 V 115 V ou 115
200–240 V 230 V ou 230
viii

Safety Information
The construction of the IBM Aptiva Personal Computer provides extra
protection against the risk of electrical shock. This computer has a power
cord with a three-prong plug that is required to ground metal parts. It is the
responsibility of the person installing the computer to connect it to a properly
grounded electrical outlet. Seek professional assistance before using an
adapter or extension cord; these devices could interrupt the grounding
circuit.
If the computer is connected to an electrical outlet that is incorrectly
connected to the building wiring, serious electrical shock could result.
For continued protection against the risk of electrical shock:
Connect your computer only to an electrical outlet of the correct voltage.
If you are unsure about the voltage of the electrical outlet you are using,
contact your local power company.
If your computer has cables other than the power cords, you must
connect them before plugging the power cord into an electrical outlet.
Before removing these cables, you must first unplug the power cords
from the outlet.
If your computer has a telephone connection, do not touch the
telephone cords when there is lightning in the area.
Do not use or store the computer in an area where it can become wet.
Make sure all replacement parts have characteristics identical or
equivalent to the original parts. Other parts may not have the same
safety features.
Personal injury or electrical shock may result if you undertake actions
other than those specifically described in this book. This is particularly
true if you try to service or repair the power supply, monitor, or built-in
modem. Always refer service or repairs to qualified service personnel.
Attention
If your computer uses lithium batteries, there may be a risk of fire,
explosion, or burns if the batteries are handled incorrectly. To ensure
safety:
Do not recharge, disassemble, heat, or incinerate a lithium battery.
Replace the battery with an identical or equivalent type of lithium
battery.
Discard used lithium batteries according to local country
dispositions.
Notices ix

Consignes de sécurité
Cet ordinateur est muni d’un cordon d’alimentation avec prise tripolaire. Il
incombe au responsable de l’installation de vérifier le branchement de
l’ordinateur sur une prise de courant correctement mise à la terre. Si vous
devez installer un adaptateur ou une rallonge, faites appel à un
professionnel pour ne pas risquer de créer une rupture dans le circuit de
mise à la terre.
Une prise de courant incorrectement reliée au câblage du bâtiment
peut être à l’origine d’une électrocution.
Pour vous prémunir contre les risques d’électrocution, respectez les
consignes suivantes:
Branchez l’ordinateur sur une prise de courant présentant la tension
adéquate.
Si votre ordinateur est muni d’autres câbles que le cordon
d’alimentation, ne branchez celui-ci sur la prise de courant qu’après
avoir connecté tous les autres câbles. Inversement, débranchez le
cordon d’alimentation de la prise de courant avant de déconnecter tout
autre câble.
Si votre ordinateur est muni d’une connexion téléphonique, ne touchez
pas aux câbles du téléphone pendant un orage.
N’installez pas l’ordinateur dans un endroit humide.
Il est impératif de ne remplacer une pièce que par une pièce identique
ou de caractéristiques équivalentes. Les autres pièces peuvent ne pas
présenter les mêmes caractéristiques de sécurité.
Confiez l’entretien et la réparation de l’ordinateur au personnel qualifié.
Attention
Si le système utilise des piles au lithium, il peut exister des risques
d’incendie, d’explosion ou de brûlure si les piles sont manipulées de
façon inadéquate. Par mesure de sécurité:
Ne rechargez pas, ne démontez pas, n’exposez pas à une
température élevée et ne jetez pas au feu une pile au lithium.
Remplacez la pile par un modèle au lithium identique ou équivalent.
Conformez-vous aux dispositions d’usage dans votre pays
concernant le rejet des piles usées.
x

Federal Communications Commission (FCC) Notice
The following statement applies to this IBM product. The statement for other
IBM products intended for use with this product will appear in their
accompanying manuals.
Federal Communications Commission (FCC)
Statement
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult an IBM authorized dealer or service representative for help.
Properly shielded and grounded cables and connectors must be used in
order to meet FCC emission limits. Proper cables and connectors are
available from IBM authorized dealers. IBM is not responsible for any radio
or television interference caused by using other than recommended cables
and connectors or by unauthorized changes or modifications to this
equipment. Unauthorized changes or modifications could void the user's
authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Notices xi

Canadian Department of Communications
Compliance Statement
This equipment does not exceed Class B limits per radio noise emissions for
digital apparatus, set out in the Radio Interference Regulation of the
Canadian Department of Communications.
Avis de conformité aux normes du ministère des
Communications du Canada
Cet équipement ne dépasse pas les limites de Classe B d'émission de bruits
radioélectriques pour les appareils numériques, telles que prescrites par le
Règlement sur le brouillage radioélectrique établi par le ministère des
Communications du Canada.
Canadian Department of Communications Certification Label
Notice: The Canadian Department of Communications label identifies
certified equipment. This certification means that the equipment meets
certain telecommunications network protective, operational and safety
requirements. The Department does not guarantee the equipment will
operate to the user’s satisfaction.
Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
In some cases, the company’s inside wiring associated with a single line
individual service may be extended by means of a certified connector
assembly (telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations
made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect
the equipment.
Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal water pipe
system, if present, are connected together. This precaution may be
particularly important in rural areas.
xii

Attention
Users should not attempt to make such connections themselves, but
should contact the appropriate electric inspection authority, or electrician,
as appropriate.
Étiquette d'homologation du ministère des Communications du
Canada
AVIS : L'étiquette du ministère des Communications du Canada identifie le
matériel homologué. Cette étiquette certifie que le matériel est conforme à
certaines normes de protection, d'exploitation et de sécurité des réseaux de
télécommunications. Le ministère n'assure toutefois pas que le matériel
fonctionnera à la satisfaction de l'utilisateur.
Avant d'installer ce matériel, l'utilisateur doit s'assurer qu'il est permis de le
raccorder aux installations de l'entreprise locale de télécommunications. Le
matériel doit également être installé en suivant une méthode acceptée de
raccordement. L'abonné ne doit pas oublier qu'il est possible que la
conformité aux conditions énoncées ci-dessus n'empêchent pas la
dégradation du service dans certaines situations.
Les réparations de matériel homologué doivent être effectuées par un centre
d'entretien canadien autorisé désigné par le fournisseur. La compagnie de
télécommunications peut demander à l'utilisateur de débrancher un appareil
à la suite de réparations ou de modifications effectuées par l'utilisateur ou à
cause d'un mauvais fonctionnement.
Pour sa propre protection, l'utilisateur doit s'assurer que tous les fils de mise
à la terre de la source d'énergie électrique, des lignes téléphoniques et des
canalisations d'eau métalliques, s'il y en a, sont raccordés ensemble. Cette
précaution est particulièrement importante dans les régions rurales.
Attention
L'utilisateur ne doit pas tenter de faire ces raccordements lui-même, il
doit avoir recours à un service d'inspection des installations électriques
ou à un électricien, selon le cas.
Notices xiii

Load Number (LN): The load number (LN) assigned to each terminal
device denotes the percentage of the total load to be connected to a
telephone loop which is used by the device, to prevent overloading. The
termination on a loop may consist of any combination of devices subject only
to the requirement that the total of the load of all the devices does not
exceed 100. The load number of the built-in modem is 10.
Indice de charge (IC): L'INDICE DE CHARGE (IC) assigné à chaque
dispositif terminal indique, pour éviter toute surcharge, le pourcentage de la
charge totale qui peut être raccordé à un circuit téléphonique bouclé utilisé
par ce dispositif. L'extrémité du circuit bouclé peut consister en n'importe
quelle combinaison de dispositifs pourvu que la somme des INDICES DE
CHARGE de l'ensemble des dispositifs ne dépasse pas 100. L'indice de
charge du modem intégré est de 10.
xiv

Trademarks
The following terms are trademarks or service marks of IBM Corporation in
the United States and other countries.
The following terms are trademarks or service marks of other companies as
follows:
UNIX is a registered trademark in the United States and other countries
licensed exclusively through X/Open Company Limited.
Windows is a trademark of Microsoft Corporation.
Other company, product, and service names, which may be denoted by a
double asterisk (**), may be trademarks or service marks of others.
Aptiva
AT
IBM
OS/2
Personal System/2
PS/2
Rapid Resume
SurePath
AMD Advanced Micro Devices, Inc.
APM Astek International Ltd.
Aria Prometheus Products, Inc.
Cyrix Cyrix Corporation
FaxWorks SofNet, Inc.
IMD Multimedia Systems Corporation
Intel Intel Corporation
Microsoft Microsoft Corporation
MS Microsoft Corporation
Novell Netware Novell, Inc.
OverDrive Intel Corporation
Pentium Intel Corporation
PFS:WindowWorks Spinnaker Software Corporation
Sound Blaster Creative Labs, Inc.
Trident Trident Microsystems, Incorporated
Triplett Triplett Corporation
VESA Video Electronics Standards Association
VL-Bus Video Electronics Standards Association
Windows NT Microsoft Corporation
Notices xv

xvi

Preface
This manual is intended to be used as a stand-alone document to service
this product. It is divided into the following chapters:
“General Information” contains a brief description of this manual.
“Check Procedures” provides step-by-step instructions that aid in
locating the failing Field Replaceable Unit (FRU).
“Diagnostic Aids” explains the diagnostic aids that are available for
troubleshooting problems on the system unit.
“Repair Information” contains the procedures for removing FRUs.
“Parts/Test Point Locations” contains illustrations of the locations of
the major parts and connectors.
“Safety Inspection Guide” contains information about inspecting a
machine for safety problems before putting the machine under a
Maintenance Agreement.
“Parts Catalog” contains descriptions, illustrations, and part numbers
for individual FRUs.
“Part Number Index” contains part numbers listed in numerical order.
Appendix, “Model/Monitor Configurations and FRU Part Numbers”
contains models and FRUs listed by part number for all countries.
 Copyright IBM Corp. 1995 xvii

xviii