IBM Aptiva 2170 Owner's manual

Hardware Maintenance Service
for Service Level A
Machine Types 2170, 2171 and 2172 and
IBM Monitors 2235, 2236 and 2237
2170/2171/2172 2235/2236/2237

SecondEdition(March,2000)
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Contents I
Contents
Contents ..........................................................................................................I
Notices .........................................................................................................VII
Safety Information ........................................................................................VIII
Laser Compliance Statement ......................................................................XXX
Trademarks ................................................................................................XXXI
Preface ......................................................................................................XXXII
General Information .......................................................................................1
Introduction ......................................................................................................2
Product Overview .............................................................................................3
Processors (Machine Type 2170) .............................................................3
Processors (Machine Type 2171/2172) ....................................................3
Memory..................................................................................................... 4
External Ports............................................................................................ 4
Diskette Drive ............................................................................................4
Hard Disk Drive .........................................................................................5
CD/DVD-ROM Drive .................................................................................5
Multimedia .................................................................................................5
Video Cards ..............................................................................................5
Power Management ..................................................................................5
Power Supply ............................................................................................6
Internal Cabling .........................................................................................6
Monitor (Not included with some models) .................................................6
Keyboard ...................................................................................................7
Mouse .......................................................................................................7
Hardware Interfaces .........................................................................................8
CMOS Reset ..................................................................................................10
Power-On Password ......................................................................................11
Flash (BIOS) Update Procedure ....................................................................12
BIOS-contained Model Number and Serial Number ......................................13
BIOS Setup Utility ..........................................................................................14
Working with the Setup Menus ...............................................................14
Viewing System Information,Video Information and
Model Information ...................................................................................16
Disk Drives ..............................................................................................17
Input/Output Ports ...................................................................................19
Power Management ................................................................................20
Startup Options .......................................................................................21
Date and Time .........................................................................................21

II
Advanced Options ...................................................................................22
Specifications .................................................................................................27
Dimension (width x depth x height) .........................................................27
Weight .....................................................................................................27
Environment ............................................................................................27
Power consumption .................................................................................28
Electrical input .........................................................................................28
Operating Requirements ................................................................................29
Special Tools .................................................................................................30
Check Procedures .......................................................................................31
Introduction ....................................................................................................32
Start ...............................................................................................................33
Index of Symptoms, Messages, Error Codes, or Beeps ................................37
Troubleshooting .............................................................................................53
Factory-Installed Storage Devices ..........................................................53
Factory-Installed Modem Card .......................................................................56
Audio (Not Supported by Diagnostics Program) ............................................58
CD/DVD-ROM Drive ......................................................................................60
Memory ..........................................................................................................61
Keyboard ........................................................................................................62
Mouse ............................................................................................................63
Power Supply .................................................................................................65
Monitor ...........................................................................................................68
Undetermined Problems ................................................................................70
Diagnostic Aids ............................................................................................73
Introduction ....................................................................................................74
Power-On Self Test ........................................................................................75
Diagnostic Diskette ........................................................................................76
Using the Diagnostic Diskette .................................................................76
Using Diagnostic Program from Recovery CD ........................................77
Diagnostics Program Features ................................................................78
Repair Information .......................................................................................81
Removals and Replacements ( Machine Type 2170 and 2171) ....................82
Handling ESD-Sensitive Parts .......................................................................83
Identifying the Parts of the System Unit ..................................................84
Cover .......................................................................................................86
Bay Panels ..............................................................................................88
Bay 1- 5.25-In. Bay (Internal or External Access) ...................................89
Bay 3 - 3.5-In. Bay (Internal or External Access) ....................................90
Bay 4 - 3.5-In. Bay (External Access for Diskette Drive) .........................90

Contents III
Front Panel ..............................................................................................92
Power Supply ..........................................................................................93
Adapter Cards .........................................................................................94
Memory(DIMM .......................................................................................95
AMD K6-2XT Processor (for 2170) .........................................................96
Pentium III Processor Module (for 2171) ................................................98
Celeron Processor Module (for 2171) ...................................................102
System Backup Battery .........................................................................110
Indicator LED and Cable .......................................................................111
System Board ........................................................................................112
Removals and Replacements (Machine Type 2172) ...................................113
Identifying the Parts of the System Unit ................................................114
Cover .....................................................................................................116
Bay Panels ............................................................................................118
Bays 1, 2, 3 (3.5-In. and 5.25-In. Internal/External Bays) .....................120
Removing the 3.5-in hard disk drive from the adapter tray ...................121
Bay 4, 5 (3.5-In. Diskette Drives) ..........................................................122
Power Supply ........................................................................................124
Adapter Cards .......................................................................................126
Memory(DIMM .....................................................................................127
Pentium III Processor Module (for 2172) ..............................................128
Celeron Processor Module (for 2172) ...................................................132
System Backup Battery .........................................................................140
Indicator LED and Cable .......................................................................141
System Board ........................................................................................142
Software Recovery Procedure .....................................................................143
Parts/Test Point Locations ........................................................................145
Introduction ..................................................................................................146
Machine Type 2170 System Board Jumpers and Connectors ....................147
Machine Type 2171 and 2172 System Board
Jumpers and Connectors .............................................................................150
Power Supply Connectors and Voltages .....................................................153
Factory-Installed Modem Card Layout .........................................................155
Network Cards .............................................................................................157
Home PNA ............................................................................................157
ADSL .....................................................................................................157
Accton 10/100 Ethernet PCI Adapter Card ...........................................158
Video Cards .................................................................................................159
Savage IV AGP 2x/4x 8 MB ..................................................................159
Savage IV AGP 2x/4x 16/32 MB ...........................................................159

IV
ATI with TV Out AGP ............................................................................161
Nvidia M64 w/TV Out, 32MB .................................................................162
Nvidia NV10 w/TV Out, 32MB ...............................................................162
3.5-In. Hard Disk Drive Jumper Settings ......................................................163
CD-ROM Drive .............................................................................................167
CD-ROM Drive Rear Panel Connectors and Jumpers ..........................169
CD-ROM R/W Drive ..............................................................................170
CD-ROM R/W Drive Rear Panel Connectors and Jumpers ..................171
Zip Drive .......................................................................................................172
Zip Drive Rear Panel Connectors and Jumpers ....................................173
LS-120 Drive Rear Panel Connectors and Jumpers ....................................174
DVD-ROM Drive ..........................................................................................175
Front Panel and Emergency-Exit .........................................................175
DVD-ROM Drive Rear Panel Connectors and Jumpers .......................176
DIMM Configurations ...................................................................................177
System Board Connector Pin Signals ..........................................................178
Monitor Port Signals ..............................................................................178
Serial Port Signals .................................................................................178
Parallel Port Signals ..............................................................................178
Mouse Port Signals ...............................................................................179
Keyboard Port Signals ..........................................................................179
Diskette Drive Cable Connector Signals ...............................................179
IDE Cable Connector Signals ...............................................................180
Safety Inspection Guide ............................................................................181
General Guidelines ......................................................................................182
Parts Catalog ..............................................................................................183
Abbreviations ...............................................................................................184
Section A: Assembly for Machine Type 2170 and 2171 ..............................185
Assembly 1: Machine Type 2170 and 2171 System Unit ......................185
Assembly 2: Machine Type 2170/2171 Diskette, Hard Drive
and Zip Drive .........................................................................................188
Assembly 3: Machine Type 2170/2171 CD/DVD-ROM Drive ...............189
Assembly 4: Machine Type 2170/2171 Monitor and Power Cord .........192
Assembly 5: Machine Type 2170/2171 Keyboard and Mouse ..............193
Assembly 6: Machine Type 2170/2171 AGP Adapter ...........................195
Assembly 7: Machine Type 2170/2171 Software ..................................196
Section B: Assembly for Machine Type 2172 ..............................................197
Assembly 1a: Machine Type 2172 System Unit - Interior .....................197
Assembly 1b: Machine Type 2172 System Unit - Exterior ....................199
Assembly 2: Machine Type 2172 Diskette, Hard Drive .........................200

Contents V
Assembly 3: Machine Type 2172 CD/DVD-ROM Drive ........................201
Assembly 4: Machine Type 2172 Keyboard and Mouse .......................203
Assembly 5: Machine Type 2172 AGP Adapter ....................................205
Appendix A. FRU Number List ..................................................................207
Appendix B. Online Support Information ................................................211
Index ............................................................................................................213

VI

Notices I
Notices
References in this publication to IBM products, programs, or services do not
imply that IBM intends to make these available in all countries in which IBM
operates. Any reference to an IBM product, program, or service is not
intended to state or imply that only IBM's product, program, or service may be
used. Any functionally equivalent product, program, or service that does not
infringe any of IBM's intellectual property rights, or other legally protectable
rights, may be used instead of the IBM product, program, or service.
References in this publication to IBM products, programs, or services are
purely hardware-related and do not cover circumstances of software problems.
Evaluation and verification of operation in conjunction with other products,
program, or services, except those expressly designated by IBM are the user's
responsibility.
IBM may have patents or pending patent applications covering subject matter
in this document. The featuring of these patents, pending or otherwise, in this
document does not give you any license to thesepatents. You can send
license inquires, in writing, to the IBM director of Commercial Relations, IBM
Corporation, Purchase, NY10577.
Voltage Supply Switch Settings
Your IBM Aptiva Personal Computer might have voltage switches, which must
be set correctly for your voltage supply. If your monitor or system unit has a
voltage switch, complete these steps to make sure each switch is set correctly:
1. Determine the correct voltage switch setting for your area:
2. Locate the voltage switch on the back of your monitor or system unit. If the
setting shown on the switch is:
•Correct: start setting up your IBM Aptiva computer.
•Incorrect: change the voltage switch setting.
Voltage Supply Range Voltage Switch Setting
100-127 V 115 V
200-240 V 230 V

II
Safety Information
DANGER
To avoid a shock hazard, do not connect or disconnect any cables or perform
installation, maintenance, or reconfiguration of this product during an electrical
storm.
To avoid shock hazard:
•The power cord must be connected to a properly wired and earthed
receptacle.
•Any equipment to which this product will be attached must also be
connected to properly wired receptacles.
When possible, use one hand to connect or disconnect signal cables to
prevent a possible shock from touching two surfaces with different electrical
potentials.
Electrical current from power, telephone, and communications cables is
hazardous.To avoid shock hazard, connect and disconnect cables as
described following when installing, moving, or opening covers of this product
or attached devices.
CAUTION: When replacing the battery, use only IBM Part Number 33F8354 or
an equivalent type battery recommended by the manufacturer. If your
system has a module containing a lithium battery, replace it only with the
same module type made by the same manufacturer. The battery
contains lithium and can explode if not properly used, handled, or
disposed of.
Do not:
•Throw or immerse into water
•Heat to more than 100°C (212°F)
To Connect To Disconnect
1. Turn Everything OFF. 1. Turn Everything OFF.
2. First, attach all cables to devices. 2. First, remove power cord(s) from outlet
3. Attach signal cables to receptacles. 3. Remove signal cables from receptacles.
4. Attach power cord(s) to outlet. 4. Remove all cables from devices.
5. Turn device ON

Notices III
•Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
CAUTION:
When a CD-ROM drive is installed, note the following.
Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
Removing the covers of the CD-ROM drive could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the CD-ROM
drive. Do not remove the CD-ROM drive covers.
DANGER
Some CD-ROMdrives containan embedded Class 3A or Class 3B laser diode.
Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
CAUTION:
Electrical current from power, telephone, and communication cables can be
hazardous.To avoid personal injury or equipment damage, disconnect the
attached power cords, telecommunications systems, networks, and modems
before you open the server covers, unless instructed otherwise in the
installation and configuration procedures.
PERIGO:
Para evitar choques elétricos, não conecte ou desconecte nenhum cabo, nem
efetue instalação, manutenção ou reconfiguração deste produto durante uma
tempestade com raios.

IV
Para evitar choques elétricos:
•O cabo de alimentação deve ser conectado a um receptáculo
corretamente instalado e aterrado.
•Todos os equipamentos aos quais este produto seráconectado devem
também ser conectados a receptáculos corretamente instalados.
Quando possível, utilize uma das mãos para conectar ou desconectar cabos
de sinal, para evitar um possível choque ao tocar duas superfícies com
potenciais elétricos diferentes.
A corrente elétrica proveniente de cabos de alimentação, de telefone e de
comunicação éperigosa. Para evitar choques elétricos, conecte e desconecte
os cabos conforme descrito a seguir, ao instalar, movimentar ou abrir tampas
deste produto ou de dispositivos conectados.
CUIDADO:
Ao substituir a bateria, utilize apenas o Número de Peça IBM 33F8354 ou um
tipo de bateria equivalente recomendado pelo fabricante. Se seu sistema
possuir um módulo com uma bateria de lítio, substitua-o apenas pelo mesmo
tipo de módulo, produzido pelo mesmo fabricante. A bateria contém lítio e
pode explodir se não for utilizada, manuseada e descartada de forma
adequada.
Não:
•Jogue ou coloque na água
•Aqueça a mais de 100°C (212°F)
•Conserte nem desmonte.
Para Conectar
1.DESLIGUE tudo.
2.Conecte primeiro todos os cabos nos
dispositivos.
3.Conecte os cabos de sinal nos
receptáculos.
4.Conecte o(s) cabo(s) de alimentação
nas tomadas.
5.LIGUE o dispositivo
Para Desconectar
1.DESLIGUE tudo.
2.Remova primeiro o(s) cabo(s) de
alimentação das tomadas.
3.Remova os cabos de sinal dos
receptáculos.
4.Remova todos os cabos dos
dispositivos

Notices V
Descarte a bateria conforme requerido pelas disposições e regulamentações
locais.
CUIDADO:
Quando uma unidade de CD-ROM estiver instalada, observe o seguinte.
A utilização de controles ou ajustes ou a execução de procedimentos
diferentes daqueles especificados nesta publicação pode resultar em
exposição perigosa àradiação.
A remoção das tampas da unidade de CD-ROM pode resultar em exposição a
radiação perigosa delaser. Não existem peças que possam ser consertadas
no interior da unidade de CD-ROM. Não remova as tampas da unidade de CD-
ROM.
PERIGO:
Algumas unidades de CD-ROM contém um diodo de laser da Classe 3A ou da
Classe 3B. Observe o seguinte.
Radiação de laser quando aberto. Não olhe diretamente para o feixe de laser,
não olhe diretamente com instrumentos óticos, e evite exposição direta ao
raio.
CUIDADO:
A corrente elétrica proveniente de cabos de alimentação, de telefone e de
comunicação éperigosa. Para evitar ferimentos pessoais ou danos aos
equipamentos, desconecte os cabos de alimentação, sistemas de
telecomunicação, redes e modems antes de abrir as tampas do servidor, a
menos que receba outras instruções nos procedimentos de instalação e
configuração.

VI

Notices VII

VIII

Notices IX

X

Notices XI
PERIGO:
Pour éviter tout risque de choc électrique, ne manipulez aucun câble et
n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de
ce produit au cours d'un orage.
Pour éviter tout risque de choc électrique :
•Les cordons d'alimentation du présent produit et de tous les appareils qui
lui sont connectés doivent être branchés sur des socles de prise de courant
correctement câblés et mis àla terre.
Afin d'éviter tout risque de choc électrique provenant d'une différence de
potentiel de terre, n'utilisez qu'une main, lorsque cela est possible, pour
connecter ou déconnecter les cordons d'interface.
Le courant électrique passant dans les câbles de communication, ou les
cordons téléphoniques et d'alimentation peut être dangereux. Pour éviter tout
risque de choc électrique, lorsque vous installez ou que vous déplacez le
présent produit ou des périphériques qui lui sont raccordés, reportez-vous aux
instructions ci-dessous pour connecter et déconnecter les différents cordons.
ATTENTION:
Remplacez la pile usagée par une pile de référence identique exclusivement -
voir la référence IBM - ou par une pile équivalente recommandée par le
Connexion
1. Mettez les unités hors tension.
2. Commencez par brancher tous les
cordons sur les unités.
3. Branchez les câbles d'interface sur les
prises.
4. Branchez les cordons d'alimentation sur
un socle de prise de courant.
5. Mettez les unités sous tension.
Déconnexion
1. Mettez les unités hors tension.
2. Commencez pas débrancher les
cordons alimentation des socles de prise
de courant.
3. Débranchez les câbles d'interface des
prises.
4. Débranchez tous les câbles des
unités.

XII
fabricant. Si votre système est dotéd'un module contenant une pile au lithium,
vous devez le remplacer uniquement par un module identique, produit par le
même fabricant. La pile contient du lithium et présente donc un risque
d'explosion en cas de mauvaise manipulation ou utilisation.
•Ne la jetez pas àl'eau.
•Ne l'exposez pas àune température supérieure à100°C.
•Ne cherchez pas àla réparer ou àla démonter.
Pour la mise au rebut, reportez-vous àla réglementation en vigueur.
ATTENTION:
Si une unitéde CD-ROM est installée, prenez connaissance des informations
suivantes :
Pour éviter tout risque d'exposition au rayon laser, respectez les consignes de
réglage et d'utilisation des commandes,ainsi que les procédures décrites dans
le présent document.
Pour éviter une exposition directe au rayon laser, n'ouvrez pas l'unitéde CD-
ROM. Vous ne pouvez effectuer aucune opération de maintenance àl'intérieur.
PERIGO:
Certaines unités de CD-ROM contiennent une diode laser de classe 3A ou 3B.
Prenez connaissance des informations suivantes :
Rayonnement laser lorsque le carter est ouvert. Évitez de regarder fixement le
faisceau ou de l'observer àl'aide d'instruments optiques. Évitez une exposition
directe au rayon.
ATTENTION:
Le courant électrique circulant dans les câbles de communication et les
cordons téléphoniques et d'alimentation peut être dangereux. Pour votre
sécuritéet celle de l'équipement, avant deretirer les carters du serveur, mettez
celui-ci hors tension et déconnectez ses cordons d'alimentation, ainsi que les
câbles qui le relient aux réseaux, aux systèmes de télécommunication et aux