IBM 620410U - IntelliStation E - Pro 6204 User manual

Welcome. . .
Thank you for buying an IBM
IntelliStation E Pro computer.
This contains
information for setting up,
installing options, and preparing
computer. This book also contains
information regarding everyday
use and solving problems.
You can find the most current
information about your computer
at http://www.ibm.com/pc/support/
on the IBM Web site.
User’s Guide
applications to run on your
User’s Guide
Types 6204 and 6214
IntelliStation E Pro
Go to the Computer Support
flowchart inside this cover
Start the computer
Complete the setup
program
Set up the computer
Did the computer
start correctly?
Install another
operating system
Yes
No
No
System is ready to use.
• Click on your desktop
and register your computer
• Install options and applications
Access IBM
Do you plan to
useWindows XP?
Yes

Computer Support
After you register and profile, you will be able to:
• Diagnose problems using the IBM Online Assistant
• Participate in the IBM discussion forum
• Receive e-mail notifications of technical updates
related to your profiled products
Register:
Profile at http://www.ibm.com/pc/register/ http://www.ibm.com/pc/support/
Register and profile your computer
Yes
No
No
Use the troubleshooting
information provided with
your computer to determine
the cause of the problem
and the action to take.
Flash the latest levels of BIOS,
and download the latest level of
diagnostics. You can download
this code at
http://www.ibm.com/pc/support/
No
No
Yes
Yes
Yes
Check all cables for loose connections
and verify that all optional devices you
installed are on the compatibility matrix.
You can view the atcompatibility matrix
http://www.pc.ibm.com/us/accessories/
intellistation/index.html/
Computer working
properly?
Problem
solved?
Problem
solved?
Problem
solved?
Hardware
or Software
problem?
View information about IBM Support
Line at
or view support telephone numbers at
http://www.ibm.com/services/sl/products/
http://www.ibm.com/planetwide/
View support telephone numbers at
http://www.ibm.com/planetwide/
Hardware
Software

IBM IntelliStation E Pro
Types6204and6214
User’s Guide


Note::
Before using this information and the product it supports, be sure to read the general information in Appendix E, “Warranty
information” on page 125 and Appendix F, “Notices” on page 137.
Third Edition (June 2002)
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety information .......................x
Preface ...........................xiii
Related Publications .......................xiii
Notices and statements used in this book ...............xiii
Chapter 1. Introducing the IntelliStation E Pro .............1
Features and specifications for the desktop model ............2
Features and specifications for the tower model .............3
Inventory checklist ........................4
Software............................4
Preinstalled software ......................4
Software Selections CD .....................6
Device Driver and IBM Enhanced Diagnostics CD ...........6
Other software ........................6
What your computer offers .....................6
Reliability, availability, and serviceability features .............7
Computer controls and indicators ..................8
Chapter 2. Setting up your computer ................11
Selecting a location for your computer ................11
Arranging your workspace .....................11
Comfort ..........................11
Glare and lighting .......................12
Air circulation ........................12
Electrical outlets and cable lengths ................12
Moving the stabilizing feet ....................12
Setting the voltage-selection switch .................13
Connecting computer cables ....................14
Recording important numbers ...................16
Running the operating system setup program .............16
Registering your computer.....................17
Using Access IBM........................17
Installing other operating systems ..................18
Product Recovery Program ....................18
Creating emergency diskettes ...................19
Creating a Recovery Repair diskette ................19
Creating a Norton AntiVirus Rescue diskette .............19
Chapter 3. Operating your computer ................21
Turning on your computer .....................21
Using video features .......................21
Video device drivers ......................22
Changing monitor settings ....................22
Using audio features .......................23
Line in ...........................23
Line out ..........................23
Microphone .........................23
Managing your computer on a network ................23
WakeonLAN........................23
Intel Boot Agent .......................24
LANClient Control Manager (LCCM) ................24
System Migration Assistant ...................24
© Copyright IBM Corp. 2002 iii

Desktop Management Interface ..................24
Using security features ......................24
Anti-intrusion features .....................24
Component protection .....................25
Data protection ........................25
Locking the keyboard .....................25
Shutting down your operating system ................26
Turning off your computer .....................26
Chapter 4. Configuring your computer ...............29
Using the IBM Setup Utility program .................29
Starting the IBM Setup Utility program ...............29
IBM Setup Utility main menu choices................30
Using the SCSISelect Utility program (some models) ...........34
Starting the SCSISelect Utility program ...............34
SCSISelect menu choices ....................34
Using the Intel Boot Agent Utility program ...............35
Starting the Intel Boot Agent Utility program .............36
Intel Boot Agent Utility menu choices ................36
Chapter 5. Installing options ...................39
Before you begin ........................39
System reliability considerations .................39
Handling static-sensitive devices .................39
Desktop model .........................40
Major components of the desktop model ..............40
System board ........................41
Installing options in a desktop model ................43
Tower model ..........................56
Major components of the tower model ...............56
System and PCI extender boards .................57
Installing options in a tower model .................60
Connecting external options ....................76
Input/output connector locations .................77
Input/output connectors .....................78
Chapter 6. Solving problems ...................83
Diagnostic tools overview .....................83
Power-on self-test (POST).....................85
Small computer system interface (SCSI) messages (some models) .....85
Diagnostic programs and error messages ...............86
Text messages ........................86
Starting the diagnostic programs .................87
Viewing the test log ......................88
Diagnostic error message tables .................89
Other diagnostic programs ....................93
Troubleshooting charts ......................93
Software error messages ....................97
Troubleshooting the Ethernet controller ...............97
Ethernet controller messages ..................99
Intel Boot Agent messages ....................105
Recovering your operating system and preinstalled software........106
Recovering or installing device drivers ...............106
Recovering the operating system .................107
Using the Recovery Repair diskette ................107
Using ConfigSafe and the Save Our System (SOS) feature .......108
iv IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide

Erasing a lost or forgotten password (clearing CMOS) ..........109
Recovering from a POST/BIOS update failure .............110
Replacing the battery ......................111
Getting information, help, and service ................112
Before you call ........................112
Using the documentation .....................113
Getting help and information from the World Wide Web .........113
Software service and support ...................113
Hardware service and support ...................113
Appendix A. Using the Software Selections CD ...........115
Features of the Software Selections CD ...............115
Starting the Software Selections CD.................115
Installing software using the Software Selections CD ..........116
Appendix B. Caring for your computer ...............117
Basics............................117
Cleaning your computer .....................117
Computer and keyboard ....................117
Monitor screen .......................117
Mouse ..........................117
Moving your computer ......................118
Appendix C. Computer records..................121
Serial numbers and keys .....................121
Appendix D. Viewing the license agreement.............123
Appendix E. Warranty information ................125
Warranty period ........................125
Problem determination ....................125
Warranty service and support ..................126
International Warranty Service ..................126
Purchasing additional services..................127
IBM Statement of Limited Warranty Z125-4753-06 8/2000 ........128
Part 1 - General Terms ....................128
Part 2 - Country-unique Terms ..................130
Appendix F. Notices ......................137
Edition notice .........................137
Trademarks..........................138
Important notes ........................138
Electronic emission notices ....................139
Federal Communications Commission (FCC) statement ........139
Industry Canada Class A emission compliance statement ........139
Australia and New Zealand Class A statement ............139
United Kingdom telecommunications safety requirement ........140
European Union EMC Directive conformance statement ........140
Taiwan electrical emission statement ...............140
Japanese Voluntary Control Council for Interference (VCCI) statement 140
Power cords .........................141
Index ............................143
Contents v

vi IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide

Safety information
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalacítohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Lässäkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2002 vii

Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous. To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
vConnect all power cords to a properly wired and grounded electrical
outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal
cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To connect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
To disconnect:
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
viii IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide

Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM
®
Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water.
vHeat to more than 100 C (212 F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
vUse of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following. Laser radiation when open. Do not stare into the
beam, do not view directly with optical instruments, and avoid direct
exposure to the beam.
Safety information ix

Statement 4:
≥18 kg (39.7 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1
2
xIBM IntelliStation E Pro Types 6204 and 6214: User’s Guide

Statement 8:
CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect a problem with one of these parts, contact
a service technician.
Safety information xi

xii IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide

Preface
This book will help you become familiar with your IBM IntelliStation
®
E Pro
computer and its many features. This book describes how to set up, configure,
operate, maintain, and install options in your computer. Information about software,
problem solving, and getting help are also included.
Related Publications
The following documentation contains additional information about your computer.
Because your computer comes with IBM-preinstalled software, you might be able to
view some of these documents in Access IBM. See “Using Access IBM”on
page 17. The IBM documents listed below can also be found at http://www.ibm.com
on the World Wide Web.
vHardware Maintenance Manual
This publication contains information for trained service technicians. It can be
found at http://www.ibm.com/pc/support on the World Wide Web.
vREADME files on the Device Driver and IBM Enhanced Diagnostics CD
Several README files on this CD contain diagnostic tools and preinstalled
device drivers. Other README files on this CD contain information about the
various adapters and devices that might be attached to your computer.
vAdaptec SCSI documentation
This publication, accessible through Access IBM, contains information and
instructions for installing and configuring small computer systems interface
(SCSI) device drivers and devices.
vSafety Information
This publication, accessible through Access IBM, contains multilingual caution
and danger statements.
Notices and statements used in this book
The caution and danger statements used in this book appear in the multilingual
Safety Information book. Each statement is numbered for easy reference to the
corresponding statements in the safety book.
The following types of notices and statements are used in this book:
vNote: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
© Copyright IBM Corp. 2002 xiii

xiv IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide

Chapter 1. Introducing the IntelliStation E Pro
Thank you for selecting an IBM IntelliStation E Pro computer. Your computer
incorporates many of the latest advances in computing technology and can be
expanded and upgraded as your needs change.
If you have access to the Internet, you can obtain up-to-date information about your
computer and other IBM computer products at http://www.ibm.com/pc/intellistation/
on the World Wide Web.
See to the following illustrations for the location of the computer model and serial
number labels. You will need these numbers to register your computer with IBM.
Note: The illustrations in this document might differ slightly from your hardware.
Serial number
Desktop model:
Serial number
Tower model:
© Copyright IBM Corp. 2002 1

Features and specifications for the desktop model
The following table provides a summary of the features and specifications for the
IntelliStation E Pro Type 6204. Some features and specifications are not available
on all models.
Microprocessor:
Intel®Pentium
®
4 with 256 KB
or 512 KB Level-2 cache
Memory:
vMinimum: 128 MB
vMaximum: 1.0 GB
vType: PC133 error-correcting
code (ECC) DIMMs
vSlots: three dual inline (two slots
supported)
Internal drives:
vHard disk drive: IDE or SCSI
vOne of the following:
–CD-ROM: IDE
–DVD-ROM: IDE
–CD-RW: IDE
Expansion bays:
vTwo 5.25-in. bays (one CD-ROM
drive installed, one hard disk
drive installed)
vOne 3.5-in. bay (one diskette
drive installed)
PCI expansion slots:
Three 33 MHz/32-bit low-profile
slots on the system board
Power supply:
160 watt (90-240 V ac)
Video adapters:
vNVIDIA Quadro2 EX AGP
adapter with 32 MB video
memory
vMatrox Millennium G450 (DVI-I)
with 32 MB DDR SDRAM video
memory and a single DVI-I or
dual analog connector
vNVIDIA Quadro4 200NVS
(LFH-60) with 64 MB SDR
SDRAM video memory and dual
analog connectors (or dual digital
monitor capability with the
purchase of an additional pig-tail
cable)
Size and weight:
vHeight: 104 mm (4.1 in.)
vDepth: 412 mm (16.2 in.)
vWidth: 360 mm (14.2 in.)
vWeight: approximately 9.1 kg (20 lb)
when fully configured or 6.8 kg (15.0
lb) minimum
Integrated functions:
v10BASE-T/100BASE-TX Ethernet
controller on the system board with
RJ-45 Ethernet port
vTwo serial ports
vOne parallel port
vFour USB ports (two front, two rear)
vKeyboard port
vMouse port
vAudio ports
–Line out
–Line in
–Mic
vDual-channel bus mastering IDE
controller
Acoustical noise emissions:
vSound power, idling: 5.1 bel
maximum
vSound power, operating: 5.2 bel
maximum
Environment:
vAir temperature:
–Computer on: 10°to 35°C (50.0°
to 95.0°F). Altitude: 0 to 2133 m
(6998.0 ft)
–Computer off: 10°to 43°C (50.0°
to 109.4°F). Maximum altitude:
2133 m (6998.0 ft)
vHumidity:
–Computer on: 8% to 80%
–Computer off: 8% to 80%
Heat output:
Approximate heat output in British
thermal units (Btu) per hour
vMinimum configuration: 257 Btu (75
watts)
vMaximum configuration: 686 Btu
(200 watts)
Electrical input:
vSine-wave input (50-60 Hz) required
vInput voltage low range:
–Minimum: 90 V ac
–Maximum: 137 V ac
vInput voltage high range:
–Minimum: 180 V ac
–Maximum: 265 V ac
vInput kilovolt-amperes (kVA)
approximately:
–Minimum: 0.08 kVA
–Maximum: 0.52 kVA
2IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide

Features and specifications for the tower model
The following table provides a summary of the features and specifications for the
IntelliStation E Pro Type 6214. Some features and specifications are not available
on all models.
Microprocessor:
vIntel Pentium 4 with 256 KB or
512 KB Level-2 cache
Memory:
vMinimum: 128 MB
vMaximum: 1.5 GB
vType: PC133 error-correcting
code (ECC) DIMMs
vSlots: three dual inline
Internal drives:
vHard disk drive: IDE or SCSI
vOne of the following:
–CD-ROM: IDE
–DVD-ROM: IDE
–CD-RW: IDE
Expansion bays:
vTwo 5.25-in. bays (1 CD-ROM
drive installed)
vFive 3.5-in. bays (1 diskette drive
installed)
PCI expansion slots:
vThree 33 MHz/32-bit slots on the
system board
vTwo 33 MHz/32-bit slots on the
adapter extender card
Power supply:
340 watt (90-240 V ac)
Video adapter: (depending on your
model)
vMatrox G450 AGP adapter with 16
MB SDRAM video memory
vMatrox Millennium G450 (DVI-I) with
32 MB DDR SDRAM video memory
and a single DVI-I or dual analog
connector
vNVIDIA Quadro2 Pro AGP adapter
with 64 MB SDRAM video memory
vNVIDIA Quadro4 200NVS (LFH-60)
with 64 MB SDR SDRAM video
memory and dual analog connectors
(or dual digital monitor capability with
the purchase of an additional pig-tail
cable)
vATI Fire GL8800 (DVI-I and VGA)
with 128 MB DDR SGRAM video
memory with one analog and one
DVI-I connector
Size and weight:
vHeight: 445 mm (17.5 in.)
vDepth: 498 mm (19.6 in.)
vWidth: 165 mm (6.5 in.)
vWeight: approximately 19.5 kg (43 lb)
when fully configured or 15.9 kg (35
lb) minimum
Integrated functions:
v10BASE-T/100BASE-TX Ethernet
controller on the system board with
RJ-45 Ethernet port
vTwo serial ports
vOne parallel port
vFour USB ports (two front, two rear)
vKeyboard port
vMouse port
vAudio ports
–Line out
–Line in
–Mic
vDual-channel bus mastering IDE
controller
Acoustical noise emissions:
vSound power, idling: 5.1 bel
maximum
vSound power, operating: 5.2 bel
maximum
Environment:
vAir temperature:
–Computer on: 10°to 35°C (50.0°
to 95.0°F). Altitude: 0 to 2133 m
(6998.0.7 ft)
–Computer off: 10°to 43°C (50.0°
to 109.4°F). Maximum altitude:
2133 m (6998.0 ft)
vHumidity:
–Computer on: 8% to 80%
–Computer off: 8% to 80%
Heat output:
Approximate heat output in British
thermal units (Btu) per hour
vMinimum configuration: 257 Btu (75
watts)
vMaximum configuration: 1455 Btu
(425 watts)
Electrical input:
vSine-wave input (50-60 Hz) required
vInput voltage low range:
–Minimum: 90 V ac
–Maximum: 137 V ac
vInput voltage high range:
–Minimum: 180 V ac
–Maximum: 265 V ac
vInput kilovolt-amperes (kVA)
approximately:
–Minimum: 0.08 kVA
–Maximum: 0.52 kVA
Chapter 1. Introducing the IntelliStation E Pro 3

Inventory checklist
Take an inventory of items as you unpack them to ensure that you have all of the
components. If any items are missing or damaged, contact your place of purchase.
The following is a list of items shipped with your IBM IntelliStaton E Pro computer:
vOne keyboard
vOne mouse
vOne power cord (9-ft line cord)
vOne compact disc with device drivers
vThis User’s Guide
Software
Your IBM IntelliStation E Pro computer comes with Microsoft
®
Windows
®
XP
Professional
1
preinstalled and a variety of software, including application programs,
diagnostic tools, and device drivers. Some software is preinstalled on your
computer, and some software is on the Software Selections CD and on the Device
Drivers and IBM Enhanced Diagnostics CD that come with your computer.
Important
The software, other than the Microsoft operating system, is licensed under the
terms of the IBM International License Agreement for Non-Warranted
Programs. Use of your computer signifies acceptance of this license
agreement. For detailed instructions about viewing the license agreement, see
Appendix D, “Viewing the license agreement”on page 123.
Preinstalled software
In addition to the Microsoft operating system, your preinstalled software includes the
following programs:
vAccess IBM
This program provides a central menu of links on your desktop where you can
easily access programs and utilities for the common tasks that you might want to
perform.
vAdobe Acrobat Reader
You can use this program to read Portable Document Format (PDF) files,
including your online documentation. You can download the most updated Adobe
Acrobat Reader for other languages and operating systems from the Adobe Web
site at http://www.adobe.com/ on the World Wide Web.
vConfigSafe
You can use this program for comprehensive configuration tracking and recovery.
It provides features to restore your system if your computer becomes damaged,
unusable, or unstartable
vIBM Backup and Restore
This program provides a link to the Web site from which you can download the
IBM Backup and Restore program. The program creates and stores a backup
image of the primary partition (drive C) of your hard disk drive. You can recover
this backup image in the event that drive C becomes damaged or unusable.
vIBM Product Registration
1. The Microsoft Certificate of Authenticity is your assurance that the Windows software in your computer is legally licensed from
Microsoft Corporation.
4IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide