IBM IntelliStation M Pro 6218 User manual

IBM IntelliStation MPro Ty p e 6218 and 9236
Problem Determination and
Service Guide


IBM IntelliStation MPro Ty p e 6218 and 9236
Problem Determination and
Service Guide


Note:
Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 137.
Fifth Edition (June 2008)
©Copyright International Business Machines Corporation 2005. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for trained service technicians ............... viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................ix
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Controls, LEDs, and connectors ...................4
Internal LEDs, connectors, and jumpers ................6
System-board option connectors ..................6
System-board internal connectors .................7
System-board external connectors .................7
System-board LEDs ......................8
System-board jumpers .....................9
Chapter 2. Diagnostics .....................11
Diagnostic tools.........................11
POST ............................11
POST beep codes.......................11
Error logs ..........................17
POST error codes.......................18
Troubleshooting tables ......................27
CD or DVD drive problems ...................27
Diskette drive problems.....................28
General problems .......................29
Hard disk drive problems ....................29
Intermittent problems......................30
Keyboard, mouse, or pointing-device problems ............30
Memory problems .......................31
Microprocessor problems ....................31
Monitor or video problems ....................31
Optional-device problems ....................33
Power problems .......................34
Printer problems .......................35
Serial port problems ......................35
Software problems ......................36
USB port problems ......................36
Diagnostic programs, messages, and error codes ............38
Running the diagnostic programs .................38
Diagnostic text messages ....................39
Viewing the test log ......................40
Diagnostic error codes .....................40
Creating an Enhanced Diagnostics diskette or CD ...........48
Using the Enhanced Diagnostics diskette or CD............49
System board error LEDs ....................49
Emergency recovery-repair diskettes (Windows).............51
Creating an emergency recovery-repair diskette in Windows .......51
Using the recovery-repair diskette in Windows ............52
PC-Doctor for Windows......................52
Recovering the operating system and preinstalled software ........52
©Copyright IBM Corp. 2005 iii

Recovering the operating system .................52
Recovering or installing device drivers ...............54
Updating (flash-updating) the BIOS code on the computer .........54
Recovering from aBIOS update failure ................55
Small computer system interface (SCSI) error codes (some models) .....56
Interrupt status port register (ISPR) error procedures ...........57
ServeRAID error codes ......................59
Erasing alost or forgotten password (clearing CMOS) ..........62
Solving power problems .....................62
Solving Ethernet controller problems .................63
Solving undetermined problems...................63
Calling IBM for service ......................64
Chapter 3. Parts listing .....................65
Replaceable computer components .................66
Keyboard CRUs ........................69
Power cords ..........................70
Product Recovery CDs ......................72
Chapter 4. Removing and replacing computer components .......73
Installation guidelines ......................73
System reliability guidelines ...................74
Handling static-sensitive devices .................74
Returning adevice or component .................74
Removing and replacing Tier 1CRUs ................75
Removing the side cover ....................75
Installing the side cover.....................76
Removing the bezel ......................77
Installing the bezel ......................78
Removing the front adapter-retention bracket .............79
Installing the front adapter-retention bracket .............80
Removing the microprocessor fan assembly .............81
Installing the microprocessor fan assembly .............83
Removing an adapter .....................85
Installing an adapter ......................87
Removing aDIMM ......................89
Installing aDIMM .......................90
Removing the battery .....................92
Installing the battery ......................93
Removing the internal speaker ..................94
Installing the internal speaker ..................94
Removing and replacing Tier 2CRUs ................95
Removing the hard disk drive bracket ...............95
Installing the hard disk drive bracket ................97
Removing and installing internal drives ...............98
Removing amini-PCI adapter .................. 106
Installing amini-PCI adapter .................. 107
Removing the power switch/LED assembly ............. 108
Installing the power switch/LED assembly ............. 109
Removing and replacing FRUs ..................110
Removing the front I/O panel ..................110
Installing the front I/O panel ................... 111
Removing the microprocessor and heat sink ............112
Installing the microprocessor and heat sink .............115
Removing the power supply...................118
Installing the power supply ................... 120
iv IBM IntelliStation MPro Type 6218 and 9236: Problem Determination and Service Guide

Removing the system board .................. 121
Installing the system board ................... 123
Chapter 5. Configuration information and instructions ........ 125
Updating the firmware ...................... 125
Configuring the computer .................... 125
Starting the Configuration/Setup Utility program ........... 126
Using the Boot Menu program .................. 127
Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent ..... 127
Using the Adaptec HostRAID configuration programs ......... 128
Using ServeRAID Manager ................... 132
Configuring the Broadcom NetXtreme Gigabit Ethernet controller ..... 133
Starting the SCSISelect Utility program (some models)......... 134
Appendix A. Getting help and technical assistance .......... 135
Before you call ........................ 135
Using the documentation ..................... 135
Getting help and information from the World Wide Web ......... 136
Software service and support ................... 136
Hardware service and support ................... 136
Appendix B. Notices ...................... 137
Edition notice ......................... 137
Trademarks.......................... 138
Important notes ........................ 138
Product recycling and disposal .................. 139
Battery return program ..................... 140
Monitor ........................... 141
Electronic emission notices .................... 142
Federal Communications Commission (FCC) statement ........ 142
Industry Canada Class Aemission compliance statement ........ 142
Australia and New Zealand Class Astatement ............ 142
United Kingdom telecommunications safety requirement ........ 142
European Union EMC Directive conformance statement ........ 143
Taiwanese Class Awarning statement ............... 143
Chinese Class Awarning statement ................ 143
Japanese Voluntary Control Council for Interference (VCCI) statement 143
Power cords ......................... 144
Index ............................ 147
Contents v

vi IBM IntelliStation MPro Type 6218 and 9236: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2005 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 70.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the computer for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM IntelliStation MPro Type 6218 and 9236: Problem Determination and Service Guide