IBM IntelliStation M Pro 6218 User manual

IBM IntelliStation MPro Ty p e 6218 and 9236
Problem Determination and
Service Guide


IBM IntelliStation MPro Ty p e 6218 and 9236
Problem Determination and
Service Guide


Note:
Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 137.
Fifth Edition (June 2008)
©Copyright International Business Machines Corporation 2005. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for trained service technicians ............... viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................ix
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Controls, LEDs, and connectors ...................4
Internal LEDs, connectors, and jumpers ................6
System-board option connectors ..................6
System-board internal connectors .................7
System-board external connectors .................7
System-board LEDs ......................8
System-board jumpers .....................9
Chapter 2. Diagnostics .....................11
Diagnostic tools.........................11
POST ............................11
POST beep codes.......................11
Error logs ..........................17
POST error codes.......................18
Troubleshooting tables ......................27
CD or DVD drive problems ...................27
Diskette drive problems.....................28
General problems .......................29
Hard disk drive problems ....................29
Intermittent problems......................30
Keyboard, mouse, or pointing-device problems ............30
Memory problems .......................31
Microprocessor problems ....................31
Monitor or video problems ....................31
Optional-device problems ....................33
Power problems .......................34
Printer problems .......................35
Serial port problems ......................35
Software problems ......................36
USB port problems ......................36
Diagnostic programs, messages, and error codes ............38
Running the diagnostic programs .................38
Diagnostic text messages ....................39
Viewing the test log ......................40
Diagnostic error codes .....................40
Creating an Enhanced Diagnostics diskette or CD ...........48
Using the Enhanced Diagnostics diskette or CD............49
System board error LEDs ....................49
Emergency recovery-repair diskettes (Windows).............51
Creating an emergency recovery-repair diskette in Windows .......51
Using the recovery-repair diskette in Windows ............52
PC-Doctor for Windows......................52
Recovering the operating system and preinstalled software ........52
©Copyright IBM Corp. 2005 iii

Recovering the operating system .................52
Recovering or installing device drivers ...............54
Updating (flash-updating) the BIOS code on the computer .........54
Recovering from aBIOS update failure ................55
Small computer system interface (SCSI) error codes (some models) .....56
Interrupt status port register (ISPR) error procedures ...........57
ServeRAID error codes ......................59
Erasing alost or forgotten password (clearing CMOS) ..........62
Solving power problems .....................62
Solving Ethernet controller problems .................63
Solving undetermined problems...................63
Calling IBM for service ......................64
Chapter 3. Parts listing .....................65
Replaceable computer components .................66
Keyboard CRUs ........................69
Power cords ..........................70
Product Recovery CDs ......................72
Chapter 4. Removing and replacing computer components .......73
Installation guidelines ......................73
System reliability guidelines ...................74
Handling static-sensitive devices .................74
Returning adevice or component .................74
Removing and replacing Tier 1CRUs ................75
Removing the side cover ....................75
Installing the side cover.....................76
Removing the bezel ......................77
Installing the bezel ......................78
Removing the front adapter-retention bracket .............79
Installing the front adapter-retention bracket .............80
Removing the microprocessor fan assembly .............81
Installing the microprocessor fan assembly .............83
Removing an adapter .....................85
Installing an adapter ......................87
Removing aDIMM ......................89
Installing aDIMM .......................90
Removing the battery .....................92
Installing the battery ......................93
Removing the internal speaker ..................94
Installing the internal speaker ..................94
Removing and replacing Tier 2CRUs ................95
Removing the hard disk drive bracket ...............95
Installing the hard disk drive bracket ................97
Removing and installing internal drives ...............98
Removing amini-PCI adapter .................. 106
Installing amini-PCI adapter .................. 107
Removing the power switch/LED assembly ............. 108
Installing the power switch/LED assembly ............. 109
Removing and replacing FRUs ..................110
Removing the front I/O panel ..................110
Installing the front I/O panel ................... 111
Removing the microprocessor and heat sink ............112
Installing the microprocessor and heat sink .............115
Removing the power supply...................118
Installing the power supply ................... 120
iv IBM IntelliStation MPro Type 6218 and 9236: Problem Determination and Service Guide

Removing the system board .................. 121
Installing the system board ................... 123
Chapter 5. Configuration information and instructions ........ 125
Updating the firmware ...................... 125
Configuring the computer .................... 125
Starting the Configuration/Setup Utility program ........... 126
Using the Boot Menu program .................. 127
Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent ..... 127
Using the Adaptec HostRAID configuration programs ......... 128
Using ServeRAID Manager ................... 132
Configuring the Broadcom NetXtreme Gigabit Ethernet controller ..... 133
Starting the SCSISelect Utility program (some models)......... 134
Appendix A. Getting help and technical assistance .......... 135
Before you call ........................ 135
Using the documentation ..................... 135
Getting help and information from the World Wide Web ......... 136
Software service and support ................... 136
Hardware service and support ................... 136
Appendix B. Notices ...................... 137
Edition notice ......................... 137
Trademarks.......................... 138
Important notes ........................ 138
Product recycling and disposal .................. 139
Battery return program ..................... 140
Monitor ........................... 141
Electronic emission notices .................... 142
Federal Communications Commission (FCC) statement ........ 142
Industry Canada Class Aemission compliance statement ........ 142
Australia and New Zealand Class Astatement ............ 142
United Kingdom telecommunications safety requirement ........ 142
European Union EMC Directive conformance statement ........ 143
Taiwanese Class Awarning statement ............... 143
Chinese Class Awarning statement ................ 143
Japanese Voluntary Control Council for Interference (VCCI) statement 143
Power cords ......................... 144
Index ............................ 147
Contents v

vi IBM IntelliStation MPro Type 6218 and 9236: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2005 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 70.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the computer for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM IntelliStation MPro Type 6218 and 9236: Problem Determination and Service Guide

vDo not touch the reflective surface of adental mirror to alive electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches alive electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform amechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from acircuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
–Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
–When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating acomplete circuit that could cause an electrical shock.
–When using atester, set the controls correctly and use the approved probe
leads and accessories for that tester.
–Stand on asuitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
v
Use extreme care when measuring high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety statements
Important:
Each caution and danger statement in this documentation begins with anumber.
This number is used to cross reference an English-language caution or danger
statement with translated versions of the caution or danger statement in the IBM
Safety Information document.
For example, if acaution statement begins with anumber 1, translations for that
caution statement appear in the IBM Safety Information document under statement
1.
Be sure to read all caution and danger statements in this documentation before
performing the instructions. Read any additional safety information that comes with
your computer or optional device before you install the device.
Safety ix

Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid ashock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
vConnect all power cords to aproperly wired and grounded electrical
outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal
cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
xIBM IntelliStation MPro Type 6218 and 9236: Problem Determination and Service Guide

Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
amodule containing alithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
vUse of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Safety xi

Statement 4:
≥18 kg (39.7 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1
2
xii IBM IntelliStation MPro Type 6218 and 9236: Problem Determination and Service Guide

Statement 8:
CAUTION:
Never remove the cover on apower supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect aproblem with one of these parts, contact
aservice technician.
Important:
This computer is suitable for use on an IT powers distribution system, whose
maximum phase to phase voltage is 240 Vunder any distribution fault condition.
Safety xiii

xiv IBM IntelliStation MPro Type 6218 and 9236: Problem Determination and Service Guide

Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in your IBM®IntelliStation®MPro Type 6218 and
9236 computer. It describes the diagnostic tools that come with the computer, error
codes and suggested actions, and instructions for replacing failing components.
Replaceable components are of three types:
vTier 1customer replaceable unit (CRU):Replacement of Tier 1CRUs is your
responsibility. If IBM installs aTier 1CRU at your request, you will be charged for
the installation.
vTier 2customer replaceable unit:You can install aTier 2CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your computer.
vField replacement unit (FRU):FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document on the IBM IntelliStation
Documentation CD.
Related documentation
In addition to this document, the following documentation also comes with the
computer:
vInstallation Guide
This printed document contains instructions for setting up the computer. This
document is also in Portable Document Format (PDF) on the IBM IntelliStation
Documentation CD.
vUser’s Guide
This document is in PDF on the IBM IntelliStation Documentation CD. It contains
general information about the computer, including information about features, and
how to configure the computer. It also contains detailed instructions for installing,
removing, and connecting optional devices that the computer supports.
vSafety Information
This document is in PDF on the IBM IntelliStation Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has anumber that you can use to locate the
corresponding statement in your language in the Safety Information document.
vWarranty and Support Information
This document is in PDF on the IBM IntelliStation Documentation CD. It contains
information about the terms of the warranty and getting service and assistance.
vAdaptec SCSI documentation
This document is in PDF on the Device Drivers CD. It contains information and
instructions for installing and configuring small computer system interface (SCSI)
device drivers and devices.
©Copyright IBM Corp. 2005 1

vReadme files on the Device Drivers CD
Several readme files on this CD contain information about the preinstalled device
drivers. Other readme files on this CD contain information about the various
adapters and devices that might be installed in or attached to the computer.
vIBM IntelliStation Documentation CD
This CD contains all of the IBM IntelliStation MPro Type 6218 and 9236
documents in Portable Document Format (PDF).
Depending on the computer model, additional documentation might be included on
the IBM IntelliStation Documentation CD.
The computer might have features that are not described in the documentation that
comes with the computer. The documentation might be updated occasionally to
include information about those features, or technical updates might be available to
provide additional information that is not included in the server documentation.
These updates are available from the IBM Web site. To check for updated
documentation and technical updates, complete the following steps:
Note: Changes are made periodically to the IBM Web site. The actual procedure
might vary slightly from what is described in this document.
1. Go to http://www.ibm.com/pc/support/.
2. In the Browse by topic section, under the Learn category, click Publications.
3. On the Publications page, in the Brand field, select IntelliStation.
4. In the Family field, select IntelliStation MPro.
5. In the Type field, select 6218 or 9236.
6. Click Continue to display the documents that are available for the computer.
Notices and statements in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM IntelliStation
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
vNote: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. Acaution statement is placed just before the description of apotentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. Adanger statement is placed just before the
description of apotentially lethal or extremely hazardous procedure step or
situation.
2IBM IntelliStation MPro Type 6218 and 9236: Problem Determination and Service Guide

Features and specifications
The following table provides asummary of the features and specifications of the
computer. Depending on the model, some features might not be available, or some
specifications might not apply.
Use the Configuration/Setup Utility program to determine the type and speed of the
microprocessor.
Table 1. Features and specifications
Microprocessor:
vIntel®Pentium®processor
v2MB Level-2 cache
v800 MHz front-side bus (FSB)
Memory:
vMinimum: 1GB
vMaximum: 8GB
vType: PC2-4200, dual-data-rate 2
(DDR2) un-buffered error correcting
code (ECC)
vConnectors: four dual inline memory
module (DIMM) connectors
Internal drives:
vDiskette: 1.44 MB (two mode)
(optional)
vHard disk drive: SATA, SCSI, or SAS
vOne of the following drives:
–DVD/CD-RW combo: IDE
–CD-RW: IDE
Expansion bays:
vOne slim-high 3.5-inch external drive
bay, (optional)
vTwo half-high 5.25-inch bays (optical
drive installed in one bay)
vTwo slim-high 3.5-inch internal drive
bays (one hard disk drive installed)
PCI expansion slots:
vOne PCI Express x1 slot
vOne PCI Express x8 slot (x4
electrical)
vOne PCI Express x16 slot (support
x16 video cards only)
vOne 33 MHz/32-bit PCI slot
Power supply:
One 400-watt (115-230 Vac)
Cooling:
vOne speed-controlled fan and one
power supply fan
Integrated functions:
vBroadcom 5721 10/100/1000 Ethernet
controller with RJ-45 Ethernet connector
vSingle-channel SCSI provided by a
mini-PCI card
vTwo serial connectors
vOne parallel connector
vThree-port serial ATA controller
vTwo IEEE 1394 (FireWire) connectors
(four-pin on front, six-pin on rear)
vEight Universal Serial Bus (USB)
connectors (two on front and six on
rear)
vKeyboard connector
vMouse connector
vAudio connectors
–Line out (front and rear)
–Mic (front)
–Line in (rear)
v
Single-channel IDE controller
Video adapter: (depending on the model)
vNVIDIA Quadro NVS 280 (DMS-59),
PCI Express x16, with 64 MB DDR
synchronous dynamic random access
memory (SDRAM) video memory and
dual analog connectors (or dual digital
monitor capability with the purchase of
an additional pigtail cable)
vATI FireGL V3100 (DVI-I), PCI Express
x16, with 128 MB DDR SDRAM video
memory with dual DVI-I and VGA
connectors
vNVIDIA FX 1400 (DVI-I), PCI Express
x16, with 128 MB DDR SDRAM video
memory with dual DVI-I connectors
vATI FireGL V7100 (DVI-I), PCI Express
x16, with 256 MB GDDR3 SDRAM
video memory with dual DVI-I
connectors
v3DLabs Wildcat Realizm 800 (DVI-I).
PCI Express x16, with 512 MB GDDR3
(512-bit Unified) and 128 MB GDDR3
(128-bit direct burst) SDRAM video
memory with dual DVI-I connectors
Electrical input:
vSine-wave input (50 or 60 Hz) required
vInput voltage and frequency ranges
automatically selected
vInput voltage low range:
–Minimum: 90 Vac
–Maximum: 137 Vac
v
Input voltage high range:
–Minimum: 180 Vac
–Maximum: 265 Vac
vInput kilovolt-amperes (kVA) approximately:
–Minimum: 0.12 kVA
–Maximum: 0.58 kVA
Heat output:
Approximate heat output in British thermal
units (Btu) per hour:
vMinimum configuration: 433 Btu (127 watts)
per hour
vMaximum configuration: 1948 Btu (571
watts) per hour
Environment:
vAir temperature:
–Computer on: 10° to 35°C (50° to 95°F)
Altitude: 0to 2134 m(7000 ft)
–Computer off: -40° to +60°C (-40° to
140°F)
Maximum altitude: 2133 m(7000 ft)
v
Humidity (operating and storage): 8% to
80%
Acoustical noise emissions:
vSound power, idle: 4.3 bel
vSound power, operating: 4.9 bel
Size:
vHeight: 435 mm (17.12 in.)
vDepth: 445 mm (17.5 in.)
vWidth: 178 mm (7 in.)
vWeight: 10.5 kg (23 lb) to 13.5 kg (30 lb)
depending upon configuration
Chapter 1. Introduction 3

Controls, LEDs, and connectors
Figure 1shows the controls, LEDs, and front connectors on the IntelliStation MPro
Type 6218 and 9236 computer. See the User’s Guide for an illustration and
description of the input/output connectors on the rear of the computer.
CD or DVD drive activity LED
When this LED is lit, it indicates that the CD or DVD drive is in use.
CD or DVD drive eject button
Press this button to insert or remove aCD or DVD.
AC power LED
When this green LED is lit, it indicates that the computer is connected to an
ac power source. This LED is on the rear of the computer.
Power-supply error LED
When this amber LED is lit, it indicates that apower-supply error has
occurred. This LED is on the rear of the computer.
Diskette drive activity LED
When this LED is lit, it indicates that the diskette drive is in use.
Diskette-eject button
Press this button to release adiskette from the diskette drive.
IEEE 1394 (FireWire) connectors
Use these connectors (four-pin on the front and six-pin on the rear) to
connect FireWire devices, such as digital video cameras and external hard
disk drives.
CD or DVD drive activity LED
CD or DVD
eject button
Power-control button
1
3
9
4
AC power LED
Power supply
error LED
Diskette drive activity
LED (optional)
Diskette-eject
button (optional)
Hard disk drive
activity LED
Power-on LED
System error LED
Ethernet
activity LED
IEEE 1394 (Firewire)
connector
USB connector
USB connector
Line out connector
Microphone connector
Figure 1. Controls, LEDs, and indicators
4IBM IntelliStation MPro Type 6218 and 9236: Problem Determination and Service Guide