IBM Aptiva User manual

First Edition (February 1997)
The following paragraph does not apply to any state or country where such provisions are inconsistent with local law:
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. References to IBM products, programs, or services do not imply that IBM intends to make them available outside the United States.
This publication could contain technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these
changes will be made in later editions. IBM may make improvements and/or changes in the product(s) and/or program(s) at any time.
Address comments about this publication to IBM HelpCenter – Aptiva PC, IBM Corporation, 3039 Cornwallis Rd., Dept. BM1/203, Research Triangle
Park, NC 27709-2195 USA. Information you supply may be used by IBM without obligation.
For copies of publications related to this product, call toll free 1-800-IBM-7282 in the Continental U.S.A. In Canada, call toll free 1-800-465-7999.
© Copyright International Business Machines Corporation 1997. All rights reserved.
Note to U.S. Government Users – Documentation related to restricted rights – Use, duplication or disclosure is subject to restrictions set forth in
GSA ADP Schedule Contract with IBM Corp.

iii
Part 1: Learning about this book ..................................................................... 1
Chapter 1: Using this book ............................................................................................................................................. 3
Part 2: Controlling system settings ................................................................. 9
Chapter 2: Getting started with your Aptiva computer .............................................................................................. 11
Chapter 3: Understanding the Rapid Resume features ............................................................................................. 21
Chapter 4: Viewing and changing Aptiva configuration ............................................................................................ 31
Part 3: Upgrading and replacing hardware .................................................... 53
Chapter 5: Before you unplug and open the tower .................................................................................................... 55
Chapter 6: Working with system board components ................................................................................................ 63
Chapter 7: Working with adapter cards and drives .................................................................................................... 77
Part 4: Troubleshooting ................................................................................. 97
Chapter 8: Diagnosing and recovering from problems ............................................................................................. 99
Part 5: Technical reference .......................................................................... 135
Appendix A: Specification tables ............................................................................................................................... 137
Appendix B: Sound and television cards .................................................................................................................. 147
Appendix C: Modem information .............................................................................................................................. 149
Index .................................................................................................................................... 181
Contentsataglance

iv Contents at a glance

v
Notices .................................................................................................................. xiii
Safety information ....................................................................................................................................................xiii
Continued protection against electrical shock ..................................................................................................xiii
Regulatory safety notice for the CD-ROM drive ................................................................................................xiv
Laser compliance statement ..........................................................................................................................xiv
Cautions ..........................................................................................................................................................xiv
Trademarks .................................................................................................................................................................xv
Hardware and software assistance ..........................................................................................................................xv
Part 1: Learning about this book .............................................................1
Chapter 1: Using this book .....................................................................................3
How this book is organized .........................................................................................................................................3
Presentation conventions used in this book ..............................................................................................................5
Where to find more information .................................................................................................................................6
Part 2: Controlling system settings .........................................................9
Chapter 2: Getting started with your Aptiva computer ........................................11
Controlling monitor settings .....................................................................................................................................11
Getting the best performance from your monitor .............................................................................................12
Changing display settings ....................................................................................................................................12
Customizing display properties ......................................................................................................................12
Changing refresh rate settings .......................................................................................................................13
Tips for choosing display properties .............................................................................................................14
Using the Windows Help function to select display properties ..................................................................14
Controlling volume ....................................................................................................................................................15
Adjusting the speaker volume .............................................................................................................................15
Adjusting the headphone volume .......................................................................................................................16
For headphones plugged into a CD-ROM drive ............................................................................................16
Tableofcontents

vi Table of contents
For headphones plugged into the sound card ..............................................................................................16
Getting ready to print ................................................................................................................................................17
Setting up communications ......................................................................................................................................18
Connecting your modem to the telephone network ..........................................................................................18
Configuring your communications software .....................................................................................................19
Configuring your Aptiva computer for a connection to the Internet .....................................................................20
The IBM Internet Connection ...............................................................................................................................20
The Internet Setup Wizard ...................................................................................................................................20
Chapter 3: Understanding the Rapid Resume features ..........................................21
Starting the Rapid Resume Manager .......................................................................................................................22
Rapid Resume features .............................................................................................................................................22
Rapid Resume .......................................................................................................................................................22
Automatic Power Off ............................................................................................................................................23
Standby features ........................................................................................................................................................24
Standby .................................................................................................................................................................24
Snapshot ...............................................................................................................................................................25
Scheduler features .....................................................................................................................................................25
Scheduler ..............................................................................................................................................................25
Automatic Power On ............................................................................................................................................26
Wake Up on Ring features ........................................................................................................................................26
Technical note about Wake Up on Ring and serial port A ................................................................................26
Wake Up on Ring ..................................................................................................................................................27
Ring Indicator ........................................................................................................................................................27
How Rapid Resume features affect your computer’s operation ............................................................................28
Chapter 4: Viewing and changing Aptiva configuration .......................................31
Using the Setup Utility ..............................................................................................................................................31
Starting the Setup Utility .....................................................................................................................................32
Working with the Setup Utility menus ................................................................................................................33
Changing and restoring settings ....................................................................................................................34
Restoring factory settings ...............................................................................................................................34
Viewing system information ................................................................................................................................35
Viewing video configuration ................................................................................................................................35
Video controller ...............................................................................................................................................35
Video memory .................................................................................................................................................35

vii
Changing disk drive configuration ......................................................................................................................35
Diskette drive (A: or B:) ...................................................................................................................................35
Hard disk drive and CD-ROM drive ................................................................................................................36
Changing input/output port configuration .........................................................................................................37
Serial port A .....................................................................................................................................................37
Universal serial bus port .................................................................................................................................37
Parallel port ......................................................................................................................................................38
Parallel port mode ...........................................................................................................................................38
Mouse ...............................................................................................................................................................39
Keyboard NumLock state ................................................................................................................................39
Keyboard speed ...............................................................................................................................................39
Changing Rapid Resume features configuration ...............................................................................................39
APM BIOS mode ..............................................................................................................................................40
Rapid Resume ..................................................................................................................................................40
Standby ............................................................................................................................................................41
Wake Up on Ring .............................................................................................................................................41
Automatic Power On .......................................................................................................................................42
Rapid Resume advanced options ...................................................................................................................43
Changing adapter card device information ........................................................................................................46
Plug and Play cards detected .........................................................................................................................46
ISA Legacy resources ......................................................................................................................................46
Configuring startup options .................................................................................................................................47
Startup devices (first - fourth) ........................................................................................................................47
System memory test .......................................................................................................................................48
Virus detection .................................................................................................................................................48
Viewing model information .................................................................................................................................48
Setting the date and time .....................................................................................................................................49
Configuring advanced options ............................................................................................................................49
Security options ...............................................................................................................................................49
Cache options ..................................................................................................................................................50
ROM shadowing ..............................................................................................................................................51
PCI card options ...............................................................................................................................................51
Using other configuration utilities ............................................................................................................................52

viii Table of contents
Part 3: Upgrading and replacing hardware ...........................................53
Chapter 5: Before you unplug and open the tower ...............................................55
Planning your hardware changes .............................................................................................................................56
Planning a sequence for hardware changes ......................................................................................................56
Recording your changes ......................................................................................................................................57
Viewing and reconfiguring system resources .........................................................................................................57
Anticipating potential conflicts ............................................................................................................................57
Preventing specific conflicts between Plug and Play and non-Plug and Play hardware ...........................58
Preparing for other possible conflicts ............................................................................................................59
Working with online configuration utilities ........................................................................................................59
Automatic and manual updates to the Setup Utility ....................................................................................59
Starting and using the Windows 95 Device Manager ..................................................................................60
Opening the tower .....................................................................................................................................................61
Inside the tower .........................................................................................................................................................62
Chapter 6: Working with system board components ............................................63
Accessing the system board .....................................................................................................................................63
If you need to remove the riser card ........................................................................................................................64
Identifying the parts of the system board ................................................................................................................65
Installing an upgrade processor ...............................................................................................................................68
Installing cache memory modules ...........................................................................................................................69
Inserting a new module .......................................................................................................................................69
Replacing an existing module .............................................................................................................................70
Installing system memory modules .........................................................................................................................71
Installing a dual inline memory module .............................................................................................................71
Replacing a dual inline memory module ............................................................................................................73
Replacing the system battery ...................................................................................................................................74
Updating the Setup Utility ........................................................................................................................................75
For a cache memory module ...............................................................................................................................75
For system memory modules ..............................................................................................................................75
For the system battery .........................................................................................................................................75

ix
Chapter 7: Working with adapter cards and drives ...............................................77
Identifying the parts of the tower .............................................................................................................................78
Adding and removing adapter cards .......................................................................................................................80
Identifying adapter card connectors ...................................................................................................................80
Identifying card cable connectors .......................................................................................................................80
Setting jumpers ....................................................................................................................................................81
Installing adapter cards ........................................................................................................................................82
Connecting card cables ........................................................................................................................................83
Removing adapter cards ......................................................................................................................................83
Adding and removing drives ....................................................................................................................................84
Identifying drive bays ...........................................................................................................................................84
Removing and replacing bay panels ...................................................................................................................85
Identifying signal cable connectors ....................................................................................................................86
Guidelines for connecting IDE/ATA signal cables ..............................................................................................87
Guidelines for connecting diskette AT interface signal cables .........................................................................88
Tip for proper drive alignment ............................................................................................................................89
Installing a drive in bay 1 .....................................................................................................................................90
Installing a drive in bay 2 or 3 .............................................................................................................................91
Installing a drive in bay 4 .....................................................................................................................................92
Installing a drive in bay 5 .....................................................................................................................................93
Installing a drive in bay 6 .....................................................................................................................................94
Connecting signal cables .....................................................................................................................................95
Removing drives ...................................................................................................................................................95
Updating the Setup Utility ........................................................................................................................................95
For adapter cards ..................................................................................................................................................95
For drives ...............................................................................................................................................................96
Part 4: Troubleshooting .........................................................................97
Chapter 8: Diagnosing and recovering from problems .........................................99
Before you panic: some simple fixes .......................................................................................................................99
Solving hardware problems ...................................................................................................................................103
Solving software problems .....................................................................................................................................111
Solving monitor problems ......................................................................................................................................118
Solving audio, multimedia, and modem problems ..............................................................................................120

xTable of contents
Responding to error codes ......................................................................................................................................123
Recovering factory installed programs and files ..................................................................................................133
Part 5: Technical reference .................................................................135
Appendix A: Specification tables ........................................................................137
Memory module placement ....................................................................................................................................137
Memory map ............................................................................................................................................................139
System input/output addresses ..............................................................................................................................140
System interrupts ....................................................................................................................................................143
DMA channel assignments .....................................................................................................................................145
Serial port addresses ...............................................................................................................................................146
Appendix B: Sound and television cards .............................................................147
About sound cards ...................................................................................................................................................147
About television cards .............................................................................................................................................147
Appendix C: Modem information ........................................................................149
Operating your modem ...........................................................................................................................................149
Operating your modem using communications software ..............................................................................149
Operating your modem using commands at the DOS prompt ......................................................................150
Understanding the DOS modem commands ..............................................................................................150
Operating the modem without Windows 95 ...............................................................................................150
Using the Auto Answer feature .........................................................................................................................151
Disabling Call Waiting ........................................................................................................................................151
How modems work ..................................................................................................................................................152
Data modems ......................................................................................................................................................152
Fax modems ........................................................................................................................................................152
Modem connections and standards .......................................................................................................................153
Connecting with other data modems ...............................................................................................................154
Connecting with other fax modems ..................................................................................................................155
If you purchase additional fax software ...........................................................................................................155
Modem commands ..................................................................................................................................................156
Common modem commands ............................................................................................................................156
Modem commands for DSVD ............................................................................................................................167

xi
Extended modem commands for VoiceView ...................................................................................................169
Modem return codes ...............................................................................................................................................172
S registers .................................................................................................................................................................174
United States modem regulations .........................................................................................................................177
FCC and telephone company requirements .....................................................................................................177
Canadian modem regulations ................................................................................................................................178
Canadian Department of Communications certification label ........................................................................178
Étiqueete d’homologation du Ministère des Communications du Canada ...................................................178
Index ........................................................................................................................181

xii Table of contents

xiii
Notices
References in this publication to IBM products, programs, or
services do not imply that IBM intends to make these available
in all countries in which IBM operates. Any reference to an IBM
product, program, or service is not intended to state or imply
that only IBM’s product, program, or service may be used. Any
functionally equivalent product, program, or service that does
not infringe any of IBM’s intellectual property rights may be
used instead of the IBM product, program, or service.
Evaluation and verification of operation in conjunction with
other products, except those expressly designated by IBM, are
the user’s responsibility.
IBM may have patents or pending patent applications covering
subject matter in this document. The furnishing of this
document does not give you any license to these patents. You
can send license inquiries, in writing, to the IBM Director of
Licensing, IBM Corporation, 500 Columbus Avenue,
Thornwood, NY 10594.
Safetyinformation
The construction of the IBM Aptiva Personal Computer
provides extra protection against the risk of electrical shock.
The IBM Aptiva PC has a power cord with a three-prong plug
that is required to ground metal parts. It is the responsibility of
the person installing the computer to connect it to a properly
grounded electrical outlet. Seek professional assistance before
using an adapter or extension cord; these devices could
interrupt the grounding circuit.
If the computer is connected to an electrical outlet that is
incorrectly connected to the building wiring, serious electrical
shock could result.
Continued protection against
electrical shock
For continued protection against the risk of electrical shock,
follow these steps:
•Connect your computer only to an electrical outlet of the
correct voltage. If you are unsure about the voltage of the
electrical outlet you are using, contact your local power
company.
•If your computer has cables other than the power cords,
you must connect them before plugging the power cords
into an electrical outlet. Before removing these cables, you
must first unplug the power cords from the outlet.
•If your computer has a telephone connection, do not touch
the telephone cords when there is lightning in the area.
•Do not use or store the computer in an area where it can
become wet.
•Make sure all replacement parts have characteristics
identical or equivalent to the original parts. Other parts
may not have the same safety features.
•Personal injury or electrical shock may result if you
undertake actions other than those specifically described
in this book. This is particularly true if you try to service or

xiv Notices
repair the power supply, monitor, or built-in modem.
Always refer service or repairs to qualified service
personnel.
Regulatory safety notice for
the CD-ROM drive
This notice contains required safety information about the
CD-ROM drive in your computer. The CD-ROM drive is a
Class 1 laser product, and Class 1 laser products are not
considered to be hazardous. The design of the laser system
and CD-ROM drive ensures that during normal operation,
there is no exposure to laser radiation above Class 1 level.
Please note that the CD-ROM drive does not contain any user
adjustable or serviceable parts. Service on this drive should
only be performed by a trained service provider.
Laser compliance statement
Some IBM Personal Computer models are equipped from the
factory with a CD-ROM drive. CD-ROM drives are also sold
separately as options. The CD-ROM drive is a laser product.
The CD-ROM drive is certified in the U.S. to conform to the
requirements of the Department of Health and Human
Services 21 Code of Federal Regulations (DHHS 21 CFR)
Caution:
Your computer uses lithium batteries. There may be
a risk of fire, explosion, or burns if the batteries are
handled incorrectly. To ensure safety:
• Do not recharge, disassemble, heat, or incinerate
a lithium battery.
• Replace the battery with an identical or
equivalent type lithium battery.
• Discard used lithium batteries according to local
country dispositions.
Subchapter J for Class 1 laser products. Elsewhere, the drive is
certified to conform to the requirements of the International
Electrotechnical Commission (IEC) 825 and CENELEC
EN 60 825 for Class 1 laser products.
Cautions
When a CD-ROM drive is installed, note the following:
Opening the CD-ROM drive might result in exposure of
hazardous laser radiation. There are no serviceable parts
inside the CD-ROM drive.
Some CD-ROM drives might contain an embedded Class 3A or
Class 3B laser diode. Note the following:
Caution: Use of controls or adjustments or performance of procedures other than those specified herein
might result in hazardous radiation exposure.
Danger! Laser radiation when open. Avoid direct eye
exposure.
Caution: Laser radiation when open. Do not stare into the
beam or view directly with optical instruments.
Danger! Laser radiation when open. Avoid direct exposure
to the beam.
Caution: Laser radiation when open. Avoid exposure to the
beam.

Trademarks xv
Trademarks
The following terms are trademarks or registered trademarks
of the IBM Corporation in the United States or other countries
or both:
•Aptiva
•HelpCenter
•HelpWare
•IBM
•OS/2
•Rapid Resume
Other company, product, and service names, which may be
denoted by a double asterisk (**), may be trademarks or
service marks of others.
Microsoft, Windows, and the Windows 95 logo are trademarks
or registered trademarks of Microsoft Corporation.
Hardwareandsoftwareassistance
See “Chapter 8: Diagnosing and recovering from problems”
on page 99 or the online help that came with your computer. If
you need additional assistance, look in the HelpWare book for
more information.

xvi Notices

1
Part1Learningaboutthisbook
This part contains an introduction to the Aptiva
Handbook. Read this part to understand how to use this
book and where to go if you need additional
information.
This part contains the following chapter:
•“Chapter 1: Using this book” on page 3
This chapter contains information about the book’s
contents and organization. It alsopoints you to other
documents or online resources for more
information.

2 Part 1: Learning about this book

3
Usingthisbook
The Aptiva Handbook contains general information for
all users of an IBM Aptiva Personal Computer. Once you
have taken your computer out of the box and connected
all the components, you can use this book as a guide to
your computer’s hardware and as a problem-solving
tool.
The topics in this book range from an introduction of
important Aptiva hardware features to instructions for
reconfiguring or upgrading your computer. In addition,
if you experience a problem with your Aptiva computer,
this book can guide you to a solution.
This book includes information for several Aptiva
models. Your model may not have some of the
hardware mentioned in this book.
Howthisbookisorganized
This book contains the following parts and chapters:
“Part 1: Learning about this book” on page 1
This part contains information to help you use the
Aptiva Handbook. It contains the following chapter:
•“Chapter 1: Using this book” on page 3
This chapter contains information about the book’s
contents and organization. It also points you to other
documents or online resources for more
information.
“Part 2: Controlling system settings” on page 9
This part contains information to help you configure or
reconfigure the hardware features and system settings
that were installed in your computer at the factory. It
contains the following chapters:
•“Chapter 2: Getting started with your Aptiva
computer” on page 11
This chapter contains instructions for making
adjustments tomonitor and volume settings on your
Aptiva computer. It also provides information to help
you connect your computer to a printer or to other
computer systems, such as the Internet.
1

4Chapter 1: Using this book
•“Chapter 3: Understanding the Rapid Resume
features” on page 21
This chapter provides instructions for finding the
Rapid Resume Manager on your Windows 95
desktop and describes each of the Rapid Resume
features.
•“Chapter 4: Viewing and changing Aptiva
configuration” on page 31
This chapter provides instructions for using the
Setup Utility, where you can view or change your
system’s configuration. It also provides information
to help you locate other configuration utilities.
“Part 3: Upgrading and replacing hardware” on
page 53
This part contains information to help you add to or
change the hardware that was installed in your
computer at the factory. It contains the following
chapters:
•“Chapter 5: Before you unplug and open the tower”
on page 55
This chapter contains information to help you plan
and prepare to add or replace adapter cards, drives,
and system board components in your tower. It
includes instructions for preventing and preparing
for possible resource conflicts and instructions for
removing the cover from the tower.
•“Chapter 6: Working with system board
components” on page 63
This chapter contains instructions for working with
the hardware components on your system board.
•“Chapter 7: Working with adapter cards and drives”
on page 77
This chapter contains instructions for working with
adapter cards and drives.
“Part 4: Troubleshooting” on page 97
This part contains information to help you respond to
problems with the hardware, software, and features
installed in your computer at the factory. It contains the
following chapter:
•“Chapter 8: Diagnosing and recovering from
problems” on page 99
This chapter provides troubleshooting information,
including error code interpretations. It also includes
information to help you recover factory installed
programs and files.