IBM 6565 - PC 300 PL User manual

PC 300PL User Guide Type 6565
PC 300GL User Guide Types 6563, 6564, 6574

PC 300PL User Guide Type 6565
PC 300GL User Guide Types 6563, 6564, 6574
IBM

Note
Before using this information and the product it supports, be sure to read the
general information under Appendix C, “Product warranties and notices” on
page 141.
Second Edition (August 1999)
The following paragraph does not apply to the United Kingdom or any country where
such provisions are inconsistent with local law: INTERNATIONAL BUSINESS
MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This publication could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be incorporated in
new editions of the publication. IBM may make improvements and/or changes in the
product(s) and/or the program(s) described in this publication at any time.
This publication was developed for products and services offered in the United States of
America. IBM may not offer the products, services, or features discussed in this
document in other countries, and the information is subject to change without notice.
Consult your local IBM representative for information on the products, services, and
features available in your area.
Requests for technical information about IBM products should be made to your IBM
reseller or IBM marketing representative.
 Copyright International Business Machines Corporation 1999. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.

Contents
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Modem safety information ......................... x
Laser compliance statement ........................ xi
Lithium battery notice ........................... xiii
About this book .............................. xv
Related information . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Chapter 1. IBM PC 300PL and PC 300GL overview ........... 1
Identifying your computer ......................... 1
Desktop model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Tower model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Specifications: Desktop model ........................ 6
Specifications: Tower model ......................... 7
Chapter 2. Setting up your computer ................... 9
Selecting a location for your computer ................... 9
Arranging your workspace ......................... 9
Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Glare and lighting ........................... 10
Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Electrical outlets and cable lengths .................. 11
Cable connections and switch settings .................. 12
Desktop model connections ...................... 12
Tower model connections ....................... 13
Setting the voltage-selection switch .................. 14
Connecting cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Turning on power ............................. 18
Finishing the installation ......................... 19
Installing your own operating system ................. 19
Computers without preinstalled software ............... 19
Chapter 3. Operating and caring for your computer .......... 21
Controls and status indicators ...................... 21
Starting your computer .......................... 23
Shutting down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Handling and storing diskettes .................... 24
Inserting and removing diskettes ................... 25
Write-protecting diskettes . . . . . . . . . . . . . . . . . . . . . . . 25
Using a CD-ROM drive .......................... 26
Handling a CD ............................. 26
Loading a CD .............................. 26
 Copyright IBM Corp. 1999 iii

System management features ....................... 27
Wake on LAN ............................. 27
Alert on LAN .............................. 28
Remote Program Load or Dynamic Host Configuration Protocol .. 28
Remote Administration . . . . . . . . . . . . . . . . . . . . . . . . . 28
LANClient Control Manager (LCCM) ................. 29
System Migration Assistant ...................... 29
Desktop Management Interface .................... 29
Wake on Ring .............................. 29
Using security features .......................... 30
Using a padlock loop .......................... 30
Using a security U-bolt ......................... 30
Diskette write-protect switch ..................... 30
SMART III hard disk drive ...................... 30
Virus protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Locking the keyboard ......................... 31
Additional security features of the PC 300PL 6565 .......... 31
Using video features ............................ 33
Video device drivers .......................... 33
Changing monitor settings ....................... 34
Using audio features ............................ 34
Updating system programs ........................ 35
Taking care of your computer ....................... 36
Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Cleaning your computer ........................ 36
Moving your computer ......................... 38
Chapter 4. Using the Configuration/Setup Utility program ...... 39
Starting and using the Configuration/Setup Utility program ...... 39
Viewing and changing settings .................... 40
Exiting from the Configuration/Setup Utility program ....... 41
Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using a power-on password ...................... 42
Using an administrator password ................... 45
Using Security Profile by Device ................... 47
Using Enhanced Security ......................... 48
Enabling the Pentium III processor serial number feature ........ 49
Other settings in the Configuration/Setup Utility program ....... 49
Changing keyboard speed ....................... 50
Setting the startup sequence ...................... 50
Settings that affect the startup procedure ............... 50
Setting Remote Administration .................... 51
Interrupt and DMA resources ..................... 52
Power management features ...................... 52
Quick reference for network-related settings ............. 56
Chapter 5. Installing options . . . . . . . . . . . . . . . . . . . . . . 61
iv PC 300PL and PC 300GL User Guide

Handling static-sensitive devices ..................... 61
Available options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Removing the cover — desktop model .................. 64
Locating components — desktop model ................. 65
Moving the power supply — desktop model .............. 66
Removing the cover — tower model ................... 68
Locating components — tower model .................. 70
Moving the power supply — tower model ................ 71
Working with options on the system board ............... 74
Accessing the system board ...................... 74
Identifying parts on the system board ................. 74
Working with memory ......................... 76
Setting the diskette write-protect switch ............... 78
Working with adapters .......................... 79
PCI adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Adapter slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Installing adapters — desktop model ................. 79
Installing adapters — tower model .................. 80
Working with internal drives ....................... 82
Internal drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Power and signal cables for internal drives .............. 84
Installing internal drives — desktop model .............. 86
Installing internal drives — tower model ............... 89
Installing a security U-bolt ........................ 93
Completing the installation ........................ 94
Replacing the cover and connecting the cables .............. 94
Updating the computer configuration .................. 96
Configuring Plug and Play adapters ................. 96
Starting the Configuration/Setup Utility program .......... 97
Configuring startup devices ...................... 97
Chapter 6. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 99
Power-on self-test (POST) ........................ 100
Troubleshooting MAP . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Diagnostic error codes and messages .................. 103
POST error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
POST beep codes ............................. 109
Device troubleshooting charts ...................... 110
Diskette drive problems ....................... 112
Monitor problems . . . . . . . . . . . . . . . . . . . . . . . . . . 113
General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . 115
Keyboard, mouse, or pointing device problems .......... 116
Memory problems . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Option problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Contents v

Parallel-port problems . . . . . . . . . . . . . . . . . . . . . . . . 119
Serial-port problems . . . . . . . . . . . . . . . . . . . . . . . . . 120
Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Universal Serial Bus port problems ................. 121
IBM Enhanced Diagnostics program .................. 122
Other diagnostic programs on the Software Selections CD ...... 124
Recovering from a POST/BIOS update failure ............. 124
Installing files from Option Diskettes .................. 125
Replacing the battery .......................... 125
Chapter 7. Getting help, service, and information .......... 127
Service support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Before you call for service ........................ 129
Getting customer support and service ................. 129
Using the World Wide Web ..................... 129
Using electronic support services .................. 130
Getting information by fax ...................... 131
Getting help online .......................... 131
Getting help by telephone ...................... 131
Getting help around the world ................... 133
Purchasing additional services ..................... 133
Enhanced PC support line ...................... 134
900-number operating system and hardware support line ..... 134
Network and server support line .................. 134
Ordering support line services .................... 135
Warranty and repair services .................... 135
Ordering publications . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Appendix A. Using the Software Selections CD ........... 137
Features of the CD ............................ 137
Starting the CD ............................. 138
Appendix B. Computer records . . . . . . . . . . . . . . . . . . . . 139
Serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Device records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Appendix C. Product warranties and notices ............ 141
Warranty Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
IBM Statement of Limited Warranty for United States, Puerto Rico,
and Canada (Part 1 - General Terms) ............... 141
IBM Statement of Warranty Worldwide except Canada, Puerto Rico,
Turkey, United States (Part 1 - General Terms) .......... 144
Part 2 - Worldwide Country-Unique Terms ............ 148
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Year 2000 readiness and instructions ................ 152
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
vi PC 300PL and PC 300GL User Guide

Electronic emission notices ....................... 153
Class B Notices ............................ 154
Class A Notices ............................ 155
Other Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Power cord notice .......................... 160
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Contents vii

viii PC 300PL and PC 300GL User Guide