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  9. IBM 6565 - PC 300 PL User manual

IBM 6565 - PC 300 PL User manual

PC 300PL User Guide Type 6565
PC 300GL User Guide Types 6563, 6564, 6574
PC 300PL User Guide Type 6565
PC 300GL User Guide Types 6563, 6564, 6574
IBM
Note
Before using this information and the product it supports, be sure to read the
general information under Appendix C, “Product warranties and notices” on
page 141.
Second Edition (August 1999)
The following paragraph does not apply to the United Kingdom or any country where
such provisions are inconsistent with local law: INTERNATIONAL BUSINESS
MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply to
you.
This publication could include technical inaccuracies or typographical errors. Changes
are periodically made to the information herein; these changes will be incorporated in
new editions of the publication. IBM may make improvements and/or changes in the
product(s) and/or the program(s) described in this publication at any time.
This publication was developed for products and services offered in the United States of
America. IBM may not offer the products, services, or features discussed in this
document in other countries, and the information is subject to change without notice.
Consult your local IBM representative for information on the products, services, and
features available in your area.
Requests for technical information about IBM products should be made to your IBM
reseller or IBM marketing representative.
 Copyright International Business Machines Corporation 1999. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use,
duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule
Contract with IBM Corp.
Contents
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Modem safety information ......................... x
Laser compliance statement ........................ xi
Lithium battery notice ........................... xiii
About this book .............................. xv
Related information . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Chapter 1. IBM PC 300PL and PC 300GL overview ........... 1
Identifying your computer ......................... 1
Desktop model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Tower model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Specifications: Desktop model ........................ 6
Specifications: Tower model ......................... 7
Chapter 2. Setting up your computer ................... 9
Selecting a location for your computer ................... 9
Arranging your workspace ......................... 9
Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Glare and lighting ........................... 10
Air circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Electrical outlets and cable lengths .................. 11
Cable connections and switch settings .................. 12
Desktop model connections ...................... 12
Tower model connections ....................... 13
Setting the voltage-selection switch .................. 14
Connecting cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Turning on power ............................. 18
Finishing the installation ......................... 19
Installing your own operating system ................. 19
Computers without preinstalled software ............... 19
Chapter 3. Operating and caring for your computer .......... 21
Controls and status indicators ...................... 21
Starting your computer .......................... 23
Shutting down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Handling and storing diskettes .................... 24
Inserting and removing diskettes ................... 25
Write-protecting diskettes . . . . . . . . . . . . . . . . . . . . . . . 25
Using a CD-ROM drive .......................... 26
Handling a CD ............................. 26
Loading a CD .............................. 26
 Copyright IBM Corp. 1999 iii
System management features ....................... 27
Wake on LAN ............................. 27
Alert on LAN .............................. 28
Remote Program Load or Dynamic Host Configuration Protocol .. 28
Remote Administration . . . . . . . . . . . . . . . . . . . . . . . . . 28
LANClient Control Manager (LCCM) ................. 29
System Migration Assistant ...................... 29
Desktop Management Interface .................... 29
Wake on Ring .............................. 29
Using security features .......................... 30
Using a padlock loop .......................... 30
Using a security U-bolt ......................... 30
Diskette write-protect switch ..................... 30
SMART III hard disk drive ...................... 30
Virus protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Locking the keyboard ......................... 31
Additional security features of the PC 300PL 6565 .......... 31
Using video features ............................ 33
Video device drivers .......................... 33
Changing monitor settings ....................... 34
Using audio features ............................ 34
Updating system programs ........................ 35
Taking care of your computer ....................... 36
Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Cleaning your computer ........................ 36
Moving your computer ......................... 38
Chapter 4. Using the Configuration/Setup Utility program ...... 39
Starting and using the Configuration/Setup Utility program ...... 39
Viewing and changing settings .................... 40
Exiting from the Configuration/Setup Utility program ....... 41
Using passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using a power-on password ...................... 42
Using an administrator password ................... 45
Using Security Profile by Device ................... 47
Using Enhanced Security ......................... 48
Enabling the Pentium III processor serial number feature ........ 49
Other settings in the Configuration/Setup Utility program ....... 49
Changing keyboard speed ....................... 50
Setting the startup sequence ...................... 50
Settings that affect the startup procedure ............... 50
Setting Remote Administration .................... 51
Interrupt and DMA resources ..................... 52
Power management features ...................... 52
Quick reference for network-related settings ............. 56
Chapter 5. Installing options . . . . . . . . . . . . . . . . . . . . . . 61
iv PC 300PL and PC 300GL User Guide
Handling static-sensitive devices ..................... 61
Available options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Tools required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Removing the cover — desktop model .................. 64
Locating components — desktop model ................. 65
Moving the power supply — desktop model .............. 66
Removing the cover — tower model ................... 68
Locating components — tower model .................. 70
Moving the power supply — tower model ................ 71
Working with options on the system board ............... 74
Accessing the system board ...................... 74
Identifying parts on the system board ................. 74
Working with memory ......................... 76
Setting the diskette write-protect switch ............... 78
Working with adapters .......................... 79
PCI adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Adapter slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Installing adapters — desktop model ................. 79
Installing adapters — tower model .................. 80
Working with internal drives ....................... 82
Internal drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Drive specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Power and signal cables for internal drives .............. 84
Installing internal drives — desktop model .............. 86
Installing internal drives — tower model ............... 89
Installing a security U-bolt ........................ 93
Completing the installation ........................ 94
Replacing the cover and connecting the cables .............. 94
Updating the computer configuration .................. 96
Configuring Plug and Play adapters ................. 96
Starting the Configuration/Setup Utility program .......... 97
Configuring startup devices ...................... 97
Chapter 6. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 99
Power-on self-test (POST) ........................ 100
Troubleshooting MAP . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Diagnostic error codes and messages .................. 103
POST error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
POST beep codes ............................. 109
Device troubleshooting charts ...................... 110
Diskette drive problems ....................... 112
Monitor problems . . . . . . . . . . . . . . . . . . . . . . . . . . 113
General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . 115
Keyboard, mouse, or pointing device problems .......... 116
Memory problems . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Option problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Contents v
Parallel-port problems . . . . . . . . . . . . . . . . . . . . . . . . 119
Serial-port problems . . . . . . . . . . . . . . . . . . . . . . . . . 120
Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Universal Serial Bus port problems ................. 121
IBM Enhanced Diagnostics program .................. 122
Other diagnostic programs on the Software Selections CD ...... 124
Recovering from a POST/BIOS update failure ............. 124
Installing files from Option Diskettes .................. 125
Replacing the battery .......................... 125
Chapter 7. Getting help, service, and information .......... 127
Service support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Before you call for service ........................ 129
Getting customer support and service ................. 129
Using the World Wide Web ..................... 129
Using electronic support services .................. 130
Getting information by fax ...................... 131
Getting help online .......................... 131
Getting help by telephone ...................... 131
Getting help around the world ................... 133
Purchasing additional services ..................... 133
Enhanced PC support line ...................... 134
900-number operating system and hardware support line ..... 134
Network and server support line .................. 134
Ordering support line services .................... 135
Warranty and repair services .................... 135
Ordering publications . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Appendix A. Using the Software Selections CD ........... 137
Features of the CD ............................ 137
Starting the CD ............................. 138
Appendix B. Computer records . . . . . . . . . . . . . . . . . . . . 139
Serial numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Device records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Appendix C. Product warranties and notices ............ 141
Warranty Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
IBM Statement of Limited Warranty for United States, Puerto Rico,
and Canada (Part 1 - General Terms) ............... 141
IBM Statement of Warranty Worldwide except Canada, Puerto Rico,
Turkey, United States (Part 1 - General Terms) .......... 144
Part 2 - Worldwide Country-Unique Terms ............ 148
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Year 2000 readiness and instructions ................ 152
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
vi PC 300PL and PC 300GL User Guide
Electronic emission notices ....................... 153
Class B Notices ............................ 154
Class A Notices ............................ 155
Other Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Power cord notice .......................... 160
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Contents vii
viii PC 300PL and PC 300GL User Guide
Safety information
Turn everything OFF.
Attach signal cables to
receptacles.
First, remove power cord from
outlet.
To Disconnect
Turn device ON.
DANGER:
Turn everything OFF.
To Connect
Remove signal cables from
receptacles.
Remove all cables from devices.
Attach power cord to outlet.
First, attach all cables to devices.
Electrical current from power, telephone, and communication
cables is hazardous. To avoid shock hazard, connect and
disconnect cables as shown below when installing, moving or
opening the covers of this product or attached devices. The
power cord must be used with a properly grounded outlet.
 Copyright IBM Corp. 1999 ix
Modem safety information
To reduce the risk of fire, electrical shock, or injury when using telephone
equipment, always follow basic safety precautions, such as:
Never install telephone wiring during a lightning storm.
Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electric shock from
lightning.
Do not use the telephone to report a gas leak in the vicinity of the leak.
DANGER
To avoid a shock hazard, do not connect or disconnect any cables
or perform installation, maintenance, or reconfiguration of this
product during an electrical storm.
DANGER
Pour éviter tout risque de choc électrique, ne manipulez pas de
câbles ni de cordons et n'effectuez pas d'opération d'installation,
de maintenance ou de reconfiguration pendant un orage.
xPC 300PL and PC 300GL User Guide
Laser compliance statement
Some IBM Personal Computer models are equipped from the factory with a
CD-ROM drive or a DVD-ROM drive. CD-ROM drives and DVD-ROM
drives are also sold separately as options. CD-ROM drives and DVD-ROM
drives are laser products. These drives are certified in the U.S. to conform
to the requirements of the Department of Health and Human Services 21
Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser
products. Elsewhere, these drives are certified to conform to the
requirements of the International Electrotechnical Commission (IEC) 825
and CENELEC EN 60 825 for Class 1 laser products.
When a CD-ROM drive or a DVD-ROM drive is installed, note the
following.
CAUTION:
Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
Removing the covers of the CD-ROM drive or DVD-ROM drive could result
in exposure to hazardous laser radiation. There are no serviceable parts
inside the CD-ROM drive or DVD-ROM drive. Do not remove the drive
covers.
Some CD-ROM drives and DVD-ROM drives contain an embedded Class
3A or Class 3B laser diode. Note the following.
DANGER
Laser radiation when open. Do not stare into the beam, do not
view directly with optical instruments, and avoid direct exposure
to the beam.
Certains modèles d'ordinateurs personnels sont équipés d'origine d'une
unité de CD-ROM ou de DVD-ROM. Mais ces unités sont également
vendues séparément en tant qu'options. L'unité de CD-ROM/DVD-ROM est
un appareil à laser. Aux État-Unis, l'unité de CD-ROM/DVD-ROM est
certifiée conforme aux normes indiquées dans le sous-chapitre J du DHHS
21 CFR relatif aux produits à laser de classe 1. Dans les autres pays, elle est
certifiée être un produit à laser de classe 1 conforme aux normes CEI 825 et
CENELEC EN 60 825.
Lorsqu'une unité de CD-ROM/DVD-ROM est installée, tenez compte des
remarques suivantes:
Safety information xi
ATTENTION
Pour éviter tout risque d'exposition au rayon laser, respectez les consignes
de réglage et d'utilisation des commandes, ainsi que les procédures
décrites.
L'ouverture de l'unité de CD-ROM/DVD-ROM peut entraîner un risque
d'exposition au rayon laser. Pour toute intervention, faites appel à du
personnel qualifié.
Certaines unités de CD-ROM/DVD-ROM peuvent contenir une diode à
laser de classe 3A ou 3B. Tenez compte de la consigne qui suit:
DANGER
Rayonnement laser lorsque le carter est ouvert. Évitez toute
exposition directe des yeux au rayon laser. Évitez de regarder
fixement le faisceau ou de l'observer à l'aide d'instruments
optiques.
xii PC 300PL and PC 300GL User Guide
Lithium battery notice
CAUTION:
Danger of explosion if battery is incorrectly replaced.
When replacing the battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. The battery
contains lithium and can explode if not properly used, handled, or
disposed of.
Do not:
Throw or immerse into water
Heat to more than 100°C (212°F)
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
ATTENTION
Danger d'explosion en cas de remplacement incorrect de la batterie.
Remplacer uniquement par une batterie IBM de type 33F8354 ou d'un
type équivalent recommandé par le fabricant. La batterie contient du
lithium et peut exploser en cas de mauvaise utilisation, de mauvaise
manipulation ou de mise au rebut inappropriée.
Ne pas :
Lancer ou plonger dans l'eau
Chauffer à plus de 100°C (212°F)
Réparer ou désassembler
Mettre au rebut les batteries usagées conformément aux règlements
locaux.
Safety information xiii
xiv PC 300PL and PC 300GL User Guide
About this book
This book will help you become familiar with your IBM Personal
Computer and its features. It describes how to set up, operate, maintain,
and install options in your computer. In the unlikely event you experience
problems, you will find helpful troubleshooting information and
instructions for obtaining service in this book.
Related information
Following is a description of the documentation that contains additional
information about your computer. These documents are also available in
Adobe PDF format at http://www.ibm.com/pc/support on the World
Wide Web.
About Your Software
This publication (provided only with computers that have
IBM-preinstalled software) contains information about the preinstalled
software package.
Understanding Your Personal Computer
This online publication (preinstalled on your computer and provided
on the Software Selections CD that comes with your computer) includes
general information about using personal computers. For information
on how to access this online publication, see About Your Software.
Hardware Maintenance Manual
This publication contains information for trained service technicians. It
can be found at http://www.ibm.com/pc/support/us/ on the World
Wide Web.
Type the machine type/model number into the Quick Path field and
click Go. Click Online publications and then click Hardware
Maintenance Manuals.
This manual can also be ordered from IBM. To purchase a copy, refer
to Chapter 7, “Getting help, service, and information” on page 127.
Technical Information Manual
This publication contains information for individuals who want to
know more about the technical aspects of their computer. It can be
found at http://www.ibm.com/pc/support/us/ on the World Wide
Web.
Type the machine type/model number into the Quick Path field and
click Go. Click Online publications and then click Technical Manuals.
 Copyright IBM Corp. 1999 xv
xvi PC 300PL and PC 300GL User Guide
Chapter 1. IBM PC 300PL and PC 300GL
overview
Thank you for selecting an IBM PC computer. Your computer incorporates
many of the latest advances in computer technology and can be upgraded
as your needs change.
This section provides an overview of the computer features, preinstalled
software, and specifications.
Identifying your computer
In most instances, the best way to identify your computer is by the machine
type/model number. The machine type/model number indicates the
various features of the computer, such as the type of microprocessor and
the number of bays. You can find this number on the small label on the
front of your computer. An example of a machine type/model number is
6564-110.
The information in this guide is for both PC 300GL desktop and tower and
PC300PL desktop models, and the different machine types of these models.
When it is necessary to distinguish between models and machine types, you
will be given a reference to the specific model and type number (for
example, PC 300PL 6565). When the model or machine type is not
specified, the information applies to all computer models and machine
types.
 Copyright IBM Corp. 1999 1
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