IBM THINKVANTAGE T60 User manual

ThinkPad®T60
Service and Troubleshooting Guide

ThinkPad®T60
Service and Troubleshooting Guide

Note
Before using this information and the product it supports, be sure to read the following:
vSafety and Warranty Guide included in the package with this publication.
vWireless related information in online Access Help and Appendix D, “Notices,” on page 67.
vRegulatory Notice included in the package with this publication.
First Edition (December 2006)
©Copyright Lenovo 2006. All rights reserved.
U.S. GOVERNMENT USERS –RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED
RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo
Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this
Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer
Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14
(Alternate III).

Contents
Read first .............v
Chapter 1. Finding information .....1
This guide and other publications .....1
Finding information with the ThinkVantage
button ..............2
Chapter 2. Caring for your ThinkPad
computer .............3
Important tips............3
Be careful about where and how you work 3
Be gentle with your computer .....3
Carry your computer properly .....4
Handle storage media and drives properly 4
Take care in setting passwords .....4
Other important tips ........4
Cleaning the cover of your computer ...5
Cleaning your computer keyboard ....6
Cleaning your computer display ....6
Care for the fingerprint reader .....6
Chapter 3. Solving computer problems ..7
Frequently asked questions .......8
Diagnosing problems .........9
HDD diagnostic program .......9
Diagnosing problems using PC-Doctor
from the service partition ......10
Troubleshooting ...........11
Error messages ..........11
Errors without messages .......17
Apassword problem ........18
Keyboard problems ........18
Apointing device problem ......19
Standby or hibernation problems ....19
Computer screen problems ......20
Battery problems .........23
Ahard disk drive problem ......24
Fingerprint authentication problems ...24
Astartup problem .........25
Other problems ..........25
Starting BIOS Setup Utility .......25
Chapter 4. Recovery options ......27
Introducing Rescue and Recovery .....27
Restoring factory contents .......27
Recovering data...........28
Chapter 5. Upgrading and replacing
devices .............29
Replacing the battery .........29
Upgrading the hard disk drive ......30
Replacing memory ..........33
Chapter 6. Getting help and service ...47
Getting help and service ........47
Getting help on the Web ........47
Calling the Customer Support Center ...47
Getting help around the world ......49
Appendix A. Warranty information ....51
Warranty Period ..........51
Types of Warranty Service .......54
Worldwide telephone list........55
Appendix B. Customer Replaceable Units
(CRUs) .............61
Appendix C. Features and Specifications 63
Features .............63
Specifications ...........64
Appendix D. Notices.........67
Notices..............67
Electronic emissions notices .......68
Federal Communications Commission
(FCC) Statement .........68
Industry Canada Class Bemission
compliance statement ........69
Avis de conformité àla réglementation
d’Industrie Canada.........69
European Union EMC Directive
conformance statement .......69
EU WEEE Statements .........70
Notice for users in the U.S.A. ......70
IBM Lotus Software Offer .......70
Trademarks ............73
Index ..............75
©Copyright Lenovo 2006 iii

iv ThinkPad®T60 Service and Troubleshooting Guide

Read first
Avoid leaving the base of your computer, or any
other part that becomes hot during operation, in
contact with your lap or any part of your body for
an extended period when the computer is turned on
or when the battery is charging.
When the ac adapter is connected to an electrical outlet and
your computer, it generates heat. Do not place the adapter in
contact with any part of your body while using it. Never use
the ac adapter to warm your body. Extended contact with your
body, even through clothing, may cause askin burn.
Route the cables of an ac adapter, amouse, akeyboard, a
printer, or any other electronic device, or communication lines,
so that they cannot be walked on, tripped over, pinched by your
machine or other objects, or in any way subjected to treatment
that could disturb the operation of your computer. Applying
strong force to the cables may damage or break them.
©Copyright Lenovo 2006 v

Before moving your computer, do one of the
following: turn it off, press Fn+F4 to put it in
standby mode, or press Fn+F12 to put it in
hibernation mode.
Before moving the computer, make sure that the
power on indicator is off. This will help to prevent
damage to the hard disk drive, and possible loss of
data.
Do not drop, bump, scratch, twist, hit, vibrate, push
or place heavy objects on your computer, display, or
external devices.
Use aquality carrying case that provides adequate
cushion and protection. Do not pack your computer
in atightly packed suitcase or bag.
Place liquids away from your computer to avoid
spills, and keep your computer away from water to
avoid the danger of electrical shock.
Read first
vi ThinkPad®T60 Service and Troubleshooting Guide

Chapter 1. Finding information
This guide and other publications
Setup Instructions
helps you to unpack your ThinkPad computer and get started. It
includes afew tips for first-time users, and introduces software
preinstalled by Lenovo.
This Service and Troubleshooting Guide
provides information about caring for your ThinkPad computer, basic
troubleshooting information, some recovery procedures, help and
service information, and warranty information for your computer. The
troubleshooting information in this Guide applies only to problems
that might prevent you from accessing the comprehensive help and
information portal, called Productivity Center, preinstalled on your
ThinkPad computer.
Access Help
is acomprehensive online manual that provides answers to most of
your questions about your computer, helps you to configure
preloaded features and tools, or solve problems. To open Access Help,
click Start,move the pointer to All Programs (in Windows®2000,
Programs); then to ThinkVantage.Click Access Help.
Productivity Center
provides an easy access to software tools and key Lenovo sites,
eliminating the need to carry other reference manuals around. To open
Productivity Center, press the blue ThinkVantage®button on your
keyboard. For more information about using the ThinkVantage button,
see“Finding information with the ThinkVantage button” on page 2.
Safety and Warranty Guide
includes general safety instructions and complete Lenovo Statement of
Limited Warranty.
Regulatory Notice
supplements this Guide. Read it before you use the wireless features
of your ThinkPad computer. The ThinkPad computer complies with
the radio frequency and safety standards of any country or region in
which it has been approved for wireless use. You are requested to
install and use your ThinkPad computer in strict accordance with the
local RF regulations.
©Copyright Lenovo 2006 1

Finding information with the ThinkVantage button
The blue ThinkVantage button can help you in many situations when your
computer is working normally, and even when it is not. Press the
ThinkVantage button to open the Productivity Center and get access to
informative illustrations and easy-to-follow instructions for getting started and
staying productive.
You can also use the ThinkVantage button to interrupt the startup sequence of
your computer and start the Rescue and Recovery workspace, which runs
independently of the Windows operating system and is hidden from it.
Finding information
2ThinkPad®T60 Service and Troubleshooting Guide

Chapter 2. Caring for your ThinkPad computer
Though your computer is designed to function reliably in normal work
environments, you need to use common sense in handling it. By following
these important tips, you will get the most use and enjoyment out of your
computer.
Important tips
Be careful about where and how you work
vDo not leave the base of your computer, or any other part that becomes hot
during operation, in contact with your lap or any part of your body for an
extended period when the computer is functioning or when the battery is
charging. Your computer dissipates some heat during normal operation.
This heat is afunction of the level of system activity and battery charge
level. Extended contact with your body, even through clothing, could cause
discomfort or, eventually, askin burn.
vWhen the ac adapter is connected to an electrical outlet and your computer,
it generates heat. Do not place the adapter in contact with any part of your
body while using it. Never use the ac adapter to warm your body.
Extended contact with your body, even through clothing, may cause askin
burn.
vRoute the cables of an ac adapter, amouse, akeyboard, aprinter, or any
other electronic device, or communication lines, so that they cannot be
walked on, tripped over, pinched by your machine or other objects, or in
any way subjected to treatment that could disturb the operation of your
computer. Applying strong force to the cables may damage or break them.
vPlace liquids away from your computer to avoid spills, and keep your
computer away from water (to avoid the danger of electrical shock).
vStore packing materials safely out of the reach of children to prevent the
risk of suffocation from plastic bags.
vKeep your computer away from magnets, activated cellular phones,
electrical appliances, or speakers (within 13 cm or 5in).
vAvoid subjecting your computer to extreme temperatures (below 5°C/41°F
or above 35°C/95°F).
Be gentle with your computer
vAvoid placing any objects (including paper) between the display and the
keyboard or under the keyboard.
vDo not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects
on your computer, display, or external devices.
©Copyright Lenovo 2006 3

vYour computer display is designed to be opened and used at an angle
slightly greater than 90 degrees. Do not open the display beyond 180
degrees, as this might damage the computer hinge.
Carry your computer properly
vBefore moving your computer, be sure to remove any media, turn off
attached devices, and disconnect cords and cables.
vBe sure your computer is in standby or hibernation mode, or turned off,
before moving it. This will prevent damage to the hard disk drive and data
loss.
vWhen picking up your open computer, hold it by the bottom. Do not pick
up or hold your computer by the display.
vUse aquality carrying case that provides adequate cushion and protection.
Do not pack your computer in atightly packed suitcase or bag.
Handle storage media and drives properly
vIf your computer comes with adiskette drive, avoid inserting diskettes at
an angle and attaching multiple or loose diskette labels, as these can lodge
in the drive.
vIf your computer comes with an optical drive, do not touch the surface of a
disc or the lens on the tray.
vWait until you hear the CD or DVD click into the center pivot of an optical
drive before closing the tray.
vWhen installing your hard disk, diskette or optical drive, follow the
instructions shipped with your hardware, and apply pressure only where
needed on the device.
Take care in setting passwords
vRemember your passwords. If you forget asupervisor or hard disk
password, Lenovo authorized service provider will not reset it, and you
might have to replace your system board or hard disk drive.
Other important tips
vYour computer modem might use only an analog telephone network, or
public-switched telephone network (PSTN). Do not connect the modem to a
PBX (private branch exchange) or any other digital telephone extension line
because this could damage your modem. Analog phone lines are often used
in homes, while digital phone lines are often used in hotels or office
buildings. If you are not sure which kind of phone line you are using,
contact your telephone company.
vYour computer might have both an Ethernet connector and amodem
connector. If so, be sure to connect your communication cable to the correct
one, so your connector is not damaged.
vRegister your ThinkPad products with Lenovo (visit the following Web site:
http://www.lenovo.com/register). This can help authorities return your
Caring for your ThinkPad computer
4ThinkPad®T60 Service and Troubleshooting Guide

computer to you if it is lost or stolen. Registering your computer also
enables Lenovo to notify you about possible technical information and
upgrades.
vOnly an authorized ThinkPad repair technician should disassemble and
repair your computer.
vDo not modify or tape the latches to keep the display open or closed.
vTake care not to turn your computer over while the ac adapter is plugged
in. This could break the adapter plug.
vTurn off your computer if you are replacing adevice in adevice bay, or else
verify that the device is warm- or hot-swappable.
vIf you exchange drives in your computer, reinstall the plastic bezel faces (if
supplied).
vStore your external and removable hard disk, diskette or optical drives in
the appropriate containers or packaging when they are not being used.
vBefore you install any of the following devices, touch ametal table or a
grounded metal object. This action reduces any static electricity from your
body. The static electricity could damage the device.
–PC Card
–ExpressCard
–Smart Card
–Memory Card, such as xD-Picture Card, SD Card, Memory Stick, and
MultiMediaCard
–Memory module
–PCI Expess Mini Card
–Communication Daughter Card
v
When transferring data to or from aFlash Media Card, such as an SD card,
do not put your computer in standby or hibernation mode before the data
transfer is complete. To do so might cause damage to your data.
Cleaning the cover of your computer
Occasionally clean your computer as follows:
1. Prepare amixture of agentle kitchen-use detergent (one that does not
contain abrasive powder or strong chemicals such as acid or alkaline). Use
5parts water to 1part detergent.
2. Absorb the diluted detergent into asponge.
3. Squeeze excess liquid from the sponge.
4. Wipe the cover with the sponge, using acircular motion and taking care
not to let any excess liquid drip.
5. Wipe the surface to remove the detergent.
6. Rinse the sponge with clean running water.
7. Wipe the cover with the clean sponge.
8. Wipe the surface again with adry, soft lint-free cloth.
Caring for your ThinkPad computer
Chapter 2. Caring for your ThinkPad computer 5

9. Wait for the surface to dry completely and remove any cloth fibers from
the computer surface.
Cleaning your computer keyboard
1. Absorb some isopropyl rubbing alcohol on asoft, dust-free cloth.
2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you
wipe several keys at atime, the cloth may hook onto an adjacent key and
possibly damage it. Make sure that no liquid drips onto or between the
keys.
3. Allow to dry.
4. To remove any crumbs and dust from beneath the keys, you can use a
camera blower with abrush or cool air from ahair drier.
Note: Avoid spraying cleaner directly on the display or the keyboard.
Cleaning your computer display
1. Gently wipe the display with adry, soft lint-free cloth. If you see a
scratch-like mark on your display, it might be astain transferred from the
keyboard or the TrackPoint®pointing stick when the cover was pressed
from the outside.
2. Wipe or dust the stain gently with asoft, dry cloth.
3. If the stain remains, moisten asoft, lint-free cloth with water or a50-50
mixture of isopropyl alcohol and water that does not contain impurities.
4. Wring out as much of the liquid as you can.
5. Wipe the display again; do not let any liquid drip into the computer.
6. Be sure to dry the display before closing it.
Care for the fingerprint reader
The following actions could damage the fingerprint reader or cause it not to
work properly:
vScratching the surface of the reader with ahard, pointed object.
vScraping the surface of the reader with your nail or anything hard.
vUsing or touching the reader with adirty finger.
If you notice any of the following conditions, gently clean the surface of the
reader with adry, soft, lint-free cloth:
vThe surface of the reader is dirty or stained.
vThe surface of the reader is wet.
vThe reader often fails to enroll or authenticate your fingerprint.
Caring for your ThinkPad computer
6ThinkPad®T60 Service and Troubleshooting Guide

Chapter 3. Solving computer problems
Frequently asked questions .......8
Diagnosing problems .........9
HDD diagnostic program .......9
Diagnosing problems using PC-Doctor
from the service partition ......10
Troubleshooting ...........11
Error messages ..........11
Errors without messages .......17
Apassword problem ........18
Keyboard problems ........18
Apointing device problem ......19
Standby or hibernation problems ....19
Computer screen problems ......20
Battery problems .........23
Ahard disk drive problem ......24
Fingerprint authentication problems ...24
Astartup problem .........25
Other problems ..........25
Starting BIOS Setup Utility .......25
Note: See Access Help if your system is running and Access Help is accessible. This chapter presents
information for use when Access Help is inaccessible.
©Copyright Lenovo 2006 7

Frequently asked questions
This section lists frequently asked questions and tells where you can find
detailed answers. For details about each publication included in the package
with the ThinkPad computer, see “This guide and other publications” on page
1.
What safety precautions should Ifollow when using my ThinkPad
computer?
See the separate Safety and Warranty Guide for detailed information
about safety.
How can Iprevent problems with my ThinkPad computer?
See “Read first” on page v, and also Chapter 2, “Caring for your
ThinkPad computer,” on page 3of this Guide. More tips can be found
in the following sections of Access Help:
vPreventing problems
vSpills on the keyboard
What are the main hardware features of my new ThinkPad computer?
See the “ThinkPad tour” section of Access Help.
Where can Ifind the detailed specifications for my machine?
See http://www.lenovo.com/think/support.
Ineed to upgrade adevice or Ineed to replace one of the following: the
hard disk drive, the PCI Express Mini Card, the Modem Daughter Card,
memory, the keyboard, or the palm rest.
See the Appendix B, “Customer Replaceable Units (CRUs),” on page
61 section of this Guide for the list of Customer Replaceable Units and
the location of the instructions for removing or replacing components.
My computer is not operating properly.
Study the “Problem solving ”section of Access Help.This Guide
describes only problems that might prevent you from accessing the
online help system.
Where are the recovery discs?
Your computer did not come with arecovery disc or Windows disc.
For an explanation of the alternative recovery methods offered by
Lenovo, see “Restoring factory contents” on page 27 of this Guide.
Solving computer problems
8ThinkPad®T60 Service and Troubleshooting Guide

How can Icontact the Customer Support Center?
See Chapter 6, “Getting help and service,” on page 47 of this Guide.
For the phone numbers of the Customer Support Center nearest to
you, see “Worldwide telephone list” on page 55.
Where can Ifind warranty information?
See the separate Safety and Warranty Guide for detailed warranty
information. For the warranty applicable to your computer, including
the warranty period and type of warranty service, see Appendix A,
“Warranty information,” on page 51.
How can Iinstall anew operating system?
See the Advanced configuration section in online Access Help.
Diagnosing problems
If you have aproblem with your computer, you can test it by using
PC-Doctor®for Windows. To run PC-Doctor for Windows, do as follows:
1. Click Start.
2. Move the pointer to All Programs (in Windows 2000, Programs)and then
to PC-Doctor for Windows.
3. Click PC-Doctor.
For more information about PC-Doctor for Windows, see the Help for the
program.
Attention
Running any tests can take up to several minutes or longer. Make sure
you have time to run the entire test; do not interrupt the test while it is
running.
When preparing to contact the Customer Support Center, be sure to print the
test log so that you can rapidly provide information to the help technician.
HDD diagnostic program
If your hard disk drive is not operating properly, you may be able to find the
problem by running the HDD diagnostic program in the BIOS Setup Utility.
To start the diagnostic program, do as follows:
1. If the diskette drive is connected to the computer, remove any diskette
from the diskette drive, and then turn off the computer.
2. Turn on the computer.
Solving computer problems
Chapter 3. Solving computer problems 9

3. While the message, “To interrupt normal startup, press the blue
ThinkVantage button,” is displayed at the lower left of the screen, press F1
to enter BIOS Setup Utility.
4. Using cursor keys, select HDD diagnostic program and press Enter. The
menu for the HDD diagnostic program opens.
5. Using cursor keys, select Main hard disk drive or Ultrabay hard disk
drive.Press Enter to start the diagnostic program. The HDD diagnostic
program runs aread verification test and aspeed test of the drive you
select, and reports its findings.
Note: If you dock your computer in the ThinkPad Advanced Dock, the
diagnostic program cannot test the hard disk drive that is installed
in the Ultrabay Enhanced™of the ThinkPad Advanced Dock.
6. If the diagnostic program returns any error messages, call the Customer
Support Center for service. The diagnostic program may return one or
both of the following error messages:
For the main hard disk drive:
vError code 0000: Read verification failed
vError code 0100: Speed test failed
For the Ultrabay™hard disk drive:
vError code 0002: Read verification failed
vError code 0102: Speed test failed
7. If the diagnostic program returns no error message but you still have some
concerns, see the instructions in the "Introducing Rescue and Recovery"
section in online Access Help,and run the program for adiagnostic test of
the hard disk drive. You can also download PC-Doctor for DOS for your
computer from the following Web site:
http://www.lenovo.com/think/support/site.wss/
document.do?lndocid=TPAD-MATRIX
Diagnosing problems using PC-Doctor from the service partition
By using PC-Doctor from the Rescue and Recovery workspace in the service
partition of the hard disk drive, you can diagnose your system without
starting up the operating system. Do as follows:
1. If the diskette drive is connected to the computer, remove any diskette
from the diskette drive, and then turn off the computer.
2. Turn on the computer.
3. While the message, “To interrupt normal startup, press the blue
ThinkVantage button,” is displayed at the lower left of the screen, press
the blue ThinkVantage button to enter the Rescue and Recovery
workspace.
4. Select Diagnose hardware.The computer restarts and PC-Doctor starts up.
Solving computer problems
10 ThinkPad®T60 Service and Troubleshooting Guide

For more information about PC-Doctor, press F1 to go to the Help or online
manual for the program by pressing F1.
Troubleshooting
If you do not find your problem here, see Access Help.The following section
only describes problems that might prevent you from accessing this help
system.
Error messages
Notes:
1. In the charts, xcan be any character.
2. The version of PC-Doctor referred to here is PC-Doctor for Windows.
Message Solution
0176: System
Security -The
System has been
tampered with.
This message is displayed if you remove the Security Chip and
reinstall it, or install anew one. To clear the error, enter the
BIOS Setup Utility, press F9 to set values to default, then press
F10 to save changes. If this does not solve the problem, have
the computer serviced.
0182: Bad CRC2.
Enter BIOS Setup
and load Setup
defaults.
Checksum of the CRC2 setting in the EEPROM is not correct.
Press F1 to go to BIOS Setup Utility. Press F9 and then Enter to
load the default setting. Press F10 and then Enter to restart the
system.
0185: Bad startup
sequence settings.
Enter BIOS Setup
and load Setup
defaults.
Checksum of the startup sequence setting in the EEPROM is
not correct. Press F1 to go to BIOS Setup Utility. Press F9 and
then Enter to load the default setting. Press F10 and then Enter
to restart the system.
0190: Critical
low-battery error
The computer turned off because the battery is low. Connect
the ac adapter to the computer and charge the battery, or
replace the battery with afully charged one.
0191: System
Security -Invalid
remote change
requested.
The system configuration change has failed. Confirm the
operation and try again. To clear the error, enter the BIOS
Setup Utility.
0199: System
Security -Security
password retry
count exceeded.
This message is displayed if you enter awrong supervisor
password more than three times. Confirm the supervisor
password and try again. To clear the error, enter the BIOS
Setup Utility.
01C8: More than one
modem devices are
found. Remove one
of them. Press <Esc>
to continue.
Remove one of the Modem Daughter Cards. Otherwise, press
Esc to ignore the warning message. If this does not solve the
problem, have the computer serviced.
Solving computer problems
Chapter 3. Solving computer problems 11

Message Solution
01C9: More than one
Ethernet devices are
found. Remove one
of them. Press <Esc>
to continue.
Your ThinkPad computer has abuilt-in Ethernet feature, and
you cannot add another such feature by installing an Ethernet
device. If this error message is displayed, remove the Ethernet
device that you installed. Otherwise press Esc to ignore the
warning message. If this does not solve the problem, have the
computer serviced.
0200: Hard disk
error
The hard disk is not working. Make sure that the hard disk
drive is attached firmly. Run the BIOS Setup Utility; then make
sure the hard disk drive is not disabled in the Startup menu.
021x: Keyboard error Make sure that there are no objects placed on the keyboard, or
if you have one, the external keyboard. Turn off the computer,
and turn off all attached devices. Turn on the computer first;
then turn on the attached devices.
If you still see the same error code, do the following:
If an external keyboard is connected, do the following:
vTurn off the computer and disconnect the external keyboard;
then turn on the computer. Make sure that the built-in
keyboard operates correctly. If it does, have the external
keyboard serviced.
vMake sure that the external keyboard is connected to the
correct connector.
Test the computer by using PC-Doctor.
vIf the computer stops during the test, have the computer
serviced.
0230: Shadow RAM
error
The shadow RAM failed. Test your computer’s memory with
PC-Doctor. If you added amemory module just before turning
the computer on, reinstall it. Then test the memory with
PC-Doctor.
0231: System RAM
error
The system RAM failed. Test your computer’s memory with
PC-Doctor. If you added amemory module just before turning
the computer on, reinstall it. Then test the memory with
PC-Doctor.
0232: Extended
RAM error
The extended RAM failed. Test your computer’s memory with
PC-Doctor. If you have increased memory just before turning
the computer on, reinstall it. Then test the memory with
PC-Doctor.
0250: System battery
error
The backup battery, which is used to preserve the configuration
information, such as the date and time, while the computer is
turned off, is depleted. Replace the battery and run BIOS Setup
Utility to verify the configuration. If you still have aproblem,
have the computer serviced.
Solving computer problems
12 ThinkPad®T60 Service and Troubleshooting Guide