IBM F10 User manual

Fibre Channel RAID Storage Server and
Expandable Storage Unit, IBM 2102
ModelF10andModelD00
Service Guide
SY27-7604-02
IBM

Fibre Channel RAID Storage Server and
Expandable Storage Unit, IBM 2102
ModelF10andModelD00
Service Guide
SY27-7604-02
IBM

Take Note!
Before using this information and the product it supports, be sure to read the general information under “Notices” on page xv.
Second Edition (April 1999)
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© Copyright International Business Machines Corporation 1999. All rights reserved.
US Government Users Restricted Rights – Use duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Figures ........................... xi
Notices ...........................xv
Safety and Environmental Notices .................xv
Safety Notices........................xv
Environmental Notices and Statements ..............xvi
Electronic Emission Statements ..................xvi
Federal Communications Commission (FCC) Statement ........xvi
Industry Canada Compliance Statement ..............xvii
European Community Compliance Statement ............xvii
Germany Only........................xvii
Japanese Voluntary Control Council for Interference (VCCI) Class A
Statement ........................xviii
Korean Government Ministry of Communication (MOC) Statement ....xviii
Taiwan Class A Compliance Statement...............xviii
Trademarks..........................xviii
IBM License Agreement for Machine Code .............xxi
Statements of Limited Warranty .................xxiii
Production Status .......................xxiii
The IBM Warranty for Machines ..................xxiii
Warranty Service........................xxiv
Extent of Warranty .......................xxiv
Limitation of Liability ......................xxv
About This Book .......................xxvii
Who Should Use This Book....................xxvii
Related Publications ......................xxvii
Web Site...........................xxvii
Part 1. Maintenance Starting Points...................... 1
Chapter 1. Maintenance Starting Points .............. 3
2102 Fibre Channel RAID Storage Server Start Tables .......... 4
Start Table A ........................ 4
Start Table B ........................ 8
Start Table C ........................11
Start Table D ........................13
AIX Error Codes (SRNs) .....................15
The Error Code Table .....................15
Using the Error Code Table ...................15
Location Codes Displayed By Diagnostics .............31
Part 2. Installation and Removal .......................33
Chapter 2. Installation And Removal Guide .............35
Preparatory Tasks .......................35
Tools and Equipment You May Need ...............35
About the Installation Procedure .................35
Preparing the Site .......................36
Floor Space ........................36
© Copyright IBM Corp. 1999 iii

Heating and Air Conditioning ..................38
Electrical..........................39
Interface Connectors and Cables .................41
Preparing the Rackmount Cabinet .................43
Cabinet Preparation Task List ..................43
Installing the Support Rails ....................44
About Support Rails......................44
Instructions .........................44
Installing the Controller Module ..................45
Tools and Equipment .....................45
Instructions .........................45
Installing the Drive Module ....................49
Tools and Equipment .....................49
Instructions .........................49
Configuring the Controller Module .................54
Completing the Installation ....................56
Start-up Notes........................56
Configuration Notes......................56
Starting Up the Subsystem ...................56
Verifying the Installation ....................58
Removal ...........................59
LVD-SCSI Drive Cable Routing Examples ..............59
Drive Cabling Example A....................59
Drive Cabling Example B....................60
Drive Cabling Example C....................61
Drive Cabling Example D....................62
Drive Cabling Example E....................63
Drive Cabling Example F....................64
Part 3. Controller Module Service Guide ...................67
Chapter 3. Getting Started....................69
Identifying the Parts.......................69
Controller Module Cabinets ...................69
Removable Components ....................69
Internal Components .....................70
Basic Operation ........................72
Gaining Access to the Controls .................72
Turning On the Power .....................72
Turning Off the Power .....................74
Restoring Power .......................74
Using the Status LEDs.....................75
Instructions for Modifying the Controller Module ............78
Preparing to Move the Controller Module ..............79
Removing and Installing FRUs..................79
Removing the Module from the Rackmount Cabinet ..........81
Disassembling and Reassembling the Chassis ............83
Chapter 4. Controllers .....................87
Overview...........................87
General Description......................87
Identifying Interface Problems ...................87
Types of Interface Problems...................87
Hints for Troubleshooting Interface Problems ............88
Controller FRU ........................89
Controller Description .....................89
iv IBM 2102 Model F10 and Model D00 Service Guide

Controller Specifications ....................91
Controller Servicing Notes ...................91
Troubleshooting Controller Problems ...............92
Replacing a Failed Controller ..................93
Controller Backpanel ......................96
Controller Backpanel Description .................96
Controller Backpanel Specifications ................97
Controller Backpanel Servicing Notes ...............97
Troubleshooting Controller Backpanel Problems ...........97
Replacing a Failed Controller Backpanel ..............98
Chapter 5. Cooling System ...................101
Overview of Cooling System ...................101
General Description......................101
Servicing the Cooling System ...................101
Preserving Proper Air Flow ...................102
Determining Which Fan Failed ..................102
Controller Fan FRU .......................103
Controller Fan Description ...................103
Controller Fan Specifications ..................104
Controller Fan Servicing Notes..................105
Troubleshooting Controller Fan Problems..............105
Replacing a Failed Controller Fan ................106
Power Supply Fan FRU .....................107
Power Supply Fan Description ..................107
Power Supply Fan ......................108
Power Supply Fan Servicing Notes ................109
Troubleshooting Power Supply Fan Problems ............109
Replacing a Failed Power Supply Fan ...............109
Chapter 6. Power System ....................111
Overview of Power System ....................111
General Description......................111
Servicing the Power System ...................111
Types of Power System Problems ................112
Hardware-Related Problems ..................112
Battery FRU .........................112
Battery Description ......................112
Battery Specifications .....................113
Battery Servicing Notes ....................113
Troubleshooting Battery Problems ................114
Checking the Battery Service Date ................115
Replacing the Battery FRU ...................116
Power Supply FRU .......................118
Power Supply Description ...................118
Power Supply Specifications ..................119
Power Supply Recovery Notes..................119
Troubleshooting Power Supply Problems ..............120
Recovering from a Power Supply Shutdown .............121
Replacing a Failed Power Supply.................122
Battery Harness ........................123
Battery Harness Description...................123
Battery Harness Specifications..................124
Battery Harness Servicing Notes .................124
Troubleshooting Battery Harness Problems .............125
Replacing the Battery Harness..................125
Contents v

DC Power Harnesses ......................126
DC Power Harness Description .................126
DC Power Harness Specifications ................127
DC Power Harness Servicing Notes................127
Troubleshooting DC Power Harness Problems ............127
Replacing the DC Power Harnesses................128
Power Interface Board......................130
Power Interface Board Description ................130
Power Interface Specifications ..................130
Power Interface Board Servicing Notes ..............130
Troubleshooting Power Interface Board Problems...........131
Replacing a Controller Module Chassis ..............131
Chapter 7. Reference......................133
Troubleshooting Quick Reference..................133
Controller and Interface Problems ................133
Cooling Problems ......................135
Power Problems .......................136
Part 4. Drive Module Service Guide ......................139
Chapter 8. Getting Started with the Drive Module...........141
What is the Drive Module? ....................141
Basic Components .......................142
Front View .........................142
Back View .........................142
About the Drives ........................143
Front Panel.........................143
Drive FRUs.........................144
Drive Numbering .......................144
Drive Capacities .......................145
About the SCSI Components ...................146
Environmental Services Monitor Board...............146
Mid-Plane .........................148
Interface Cables .......................149
About the Power System .....................149
Power Supply FRUs .....................149
About the Cooling System ....................151
Fan FRUs .........................151
Moving The Drives .......................151
Chapter 9. Operating the Drive Module...............153
Basic Operation ........................153
Controls on the Front .....................153
Controls on the Back .....................153
Turn On the Power ......................153
Turn Off the Power ......................154
Perform an Emergency Shutdown ................155
Restore Power After an Emergency ................156
Checking the Drive Module ....................156
Status LEDs ........................156
Check the Overall Hardware Status ................156
Chapter 10. Servicing the Drives .................159
Disk Drive Overview ......................159
General Notes........................159
vi IBM 2102 Model F10 and Model D00 Service Guide

Drive Failure Notes ......................160
Maintaining the Drives ......................160
Replace a Failed Drive ....................160
Identify Other Drive-Related Problems ...............164
Chapter 11. Servicing the SCSI Components ............167
SCSI Component Overview ....................167
Servicing SCSI Components ..................167
Maintaining the SCSI Components .................168
Types of Interface Problems...................168
Hints for Troubleshooting Interface Problems ............169
Replace a SCSI Interface Cable .................169
Replace a Failed ESM FRU...................170
Replace a Failed MidPlane ...................173
Chapter 12. Servicing the Power System ..............179
Power System Overview .....................179
Power Supply Servicing Notes ..................179
Power Supply Recovery Notes..................179
Maintaining the Power System...................180
Types of Power System Problems ................180
Recover from a Power Supply Shutdown ..............180
Replace a Failed Power Supply .................183
Chapter 13. Servicing the Cooling System .............187
Cooling System Overview ....................187
Fan Servicing Notes .....................187
Maintaining the Cooling Fans ...................187
Replace a Failed Fan .....................188
Chapter 14. Technical Reference .................191
Technical Specifications .....................191
Factory Settings .......................191
Hardware Features ......................192
Software Features ......................192
Interface Connections and Cables .................193
Drive Module Interface Connections................193
Host SCSI Interface Connections.................193
SCSI Cables ........................194
Host SCSI Pin Assignments and Signals ..............194
SCSI Drive Pin Assignments and Signals ..............195
Chapter 15. Quick References ..................197
Drive Module Parts .......................197
Drive Module Troubleshooting Chart.................198
Part 5. Debugging Tools and Procedures ...................203
Chapter 16. RAID Manager for DOS ................205
What is RAID Manager for DOS?..................205
When to Use RAID Manager for DOS ................205
Menu Options Summary .....................206
Task Summary ........................208
PC Requirements and Preparation Tasks ...............208
PC Requirements ......................208
Preparation Tasks ......................209
Contents vii

Changing DRM Boot Up Defaults (Floppy Drive and COM Port) ......210
Using DRM with a Monochrome Display ...............210
Connecting to the Controller Locally.................210
Starting DRM .........................211
Verifying the Installation .....................212
Using the Array Configuration Editor (ACE) ..............212
Starting ACE ........................213
The Logical Unit Window....................214
The Drive Window ......................216
Navigating in ACE ......................221
Identifying Drives and Logical Units ................222
Identify the Controller or Change the Name .............222
Scan the Bus for Array Devices .................222
Using the Array Monitor ....................223
Diagnostics .........................225
Changing the Password ....................226
Display and Set the Battery Age .................226
Checking Array Status .....................226
Chapter 17. Installing the Remote Support Feature ..........229
Remote Support Attachment of the WTI Data Switch and Modem ......229
Remote Support Feature Initial Installation .............229
Chapter 18. Drive Microcode Download ..............239
Downloading Drive Microcode from Windows NT using DriveDload .....239
What is DriveDload? .....................239
When to Use DriveDload ....................239
Installing DriveDload .....................239
Starting DriveDload ......................240
Using DriveDload ......................240
Drive Mode Page Download...................243
Downloading Drive Microcode from HP-UX or SUN Solaris Using drvDLoad . . 244
What is drvDLoad? ......................244
When to Use drvDLoad ....................244
Installing drvDLoad ......................244
Starting drvDLoad ......................245
Using drvDLoad .......................245
Downloading Drive Microcode From An AIX Host ............246
Chapter 19. Controller Debug Shell ................247
Accessing the Controller Debug Shell ................247
Controller Debug Shell Commands .................248
Summary of Common Debug Shell Commands ...........248
Part 6. Appendixes .............................251
Appendix A. AIX Code Information ................253
2102-F10 Error Log Sense Information................253
Field Replaceable Unit (FRU) Codes ................258
Additional FRU Information ....................258
Disk Array Errors........................260
2102 Array Additional Sense Codes And Qualifiers (ASC/ASQ) .......261
Appendix B. Safety Inspection Procedure..............269
Appendix C. Safety Inspection Procedure in German .........273
viii IBM 2102 Model F10 and Model D00 Service Guide