IBM 22P7196 - ThinkPlus Portable 40 GB External Hard... User manual

Portable 40 GB USB 2.0 Hard Drive with
Rescue and Recovery
User’s Guide


Portable 40 GB USB 2.0 Hard Drive with
Rescue and Recovery
User’s Guide


Note: Before using this information and the product it supports, read the information in
Appendix C, “Service and Support,” on page 19 and Appendix D, “IBM Statement of
Limited Warranty Z125-4753-08 04/2004,” on page 23.
First Edition (May 2004)
© Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Preface . . . . . . . . . . . . . . .v
Registering your option . . . . . . . . . .v
Before you begin . . . . . . . . . . vii
Online Help . . . . . . . . . . . . . . vii
Chapter 1. Hardware User’s Guide . . .1
Product description . . . . . . . . . . . .1
Hardware and software requirements . . . . . .1
Installing the drive . . . . . . . . . . . .1
Making your drive bootable . . . . . . . . .3
Disconnecting the drive from your computer . . .3
Maintaining the drive . . . . . . . . . . .3
Chapter 2. Installing and using the
Rescue and Recovery software . . . . .5
Prerequisites . . . . . . . . . . . . . .5
Before you install Rescue and Recovery . . . . .5
Application compatibility . . . . . . . . .5
Hard disk drive configuration . . . . . . .6
Rescue and Recovery installation . . . . . .6
Creating Rescue and Recovery media . . . . . .7
Using the backup and restore features . . . . . .7
Accessing the Rescue and Recovery workspace . . .8
Reinstalling Rescue and Recovery . . . . . . .8
Uninstalling Rescue and Recovery . . . . . . .8
Appendix A. Troubleshooting . . . . .9
General troubleshooting information . . . . . .9
Installation troubleshooting information . . . . .9
Uninstalling the software . . . . . . . . .9
Backup troubleshooting information . . . . . .9
Backup operation is slow . . . . . . . . .9
Scheduling dates on the 29th, 30th, or 31st . . .10
Unable to select Archive your backups . . . .10
Restore troubleshooting information . . . . . .10
Restore operation is slow . . . . . . . . .10
User cannot log on after a restore operation . .10
Power management troubleshooting information . .11
Appendix B. Glossary . . . . . . . .13
Appendix C. Service and Support . . .19
Online technical support . . . . . . . . . .19
Telephone technical support . . . . . . . . .19
Appendix D. IBM Statement of Limited
Warranty Z125-4753-08 04/2004 . . . .23
Part 1 - General Terms . . . . . . . . . . .23
Part 2 - Country-unique Terms . . . . . . . .26
Part 3 - Warranty Information . . . . . . . .36
Types of Warranty Service . . . . . . . .36
Appendix E. Notices . . . . . . . . .41
Trademarks . . . . . . . . . . . . . .42
Electronic emission notices . . . . . . . . .42
Federal Communications Commission (FCC)
statement . . . . . . . . . . . . . .42
© Copyright IBM Corp. 2004 iii

iv Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

Preface
This manual provides information on the IBM
®
40 GB USB 2.0 Hard Drive with
Rescue and Recovery
™
. This manual is written for the installer and user of this
equipment and contains the following information:
v Chapter 1, “Hardware User’s Guide” contains instructions for installing and
using the IBM 40 GB Hard Disk Drive with Rescue and Recovery.
v Chapter 2, “Installing and using the Rescue and Recovery software,” on page 5
contains installation prerequisites and instructions, a listing of Rescue and
Recovery with Rapid Restore
™
components and system requirements, and an
overview of the Rescue and Recovery with Rapid Restore concepts.
v Appendix A, “Troubleshooting” contains information that might be helpful if
you encounter trouble using Rescue and Recovery with Rapid Restore.
v Appendix B, “Glossary,” on page 13 contains definitions of industry terms to
assist you in understanding some of the concepts discussed in this guide.
v Appendix C, “Service and Support,” on page 19 provides service and support
information.
v Appendix D, “IBM Statement of Limited Warranty Z125-4753-08 04/2004,” on
page 23 provides warranty information.
v Appendix E, “Notices” contains trademarks and legal notices.
Registering your option
Thank you for purchasing this IBM
®
product. Please take a few moments to
register your product and provide us with information that will help IBM to better
serve you in the future. Your feedback is valuable to us in developing products
and services that are important to you, as well as in developing better ways to
communicate with you. Register your option on the IBM Web site at
http://www.ibm.com/pc/register/
IBM will send you information and updates on your registered product unless you
indicate on the Web site questionnaire that you do not want to receive further
information.
© Copyright IBM Corp. 2004 v

vi Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

Before you begin
Be sure to review the following information before installing and using the IBM
Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery.
Attention
Only use the cables that come with this option. You might damage the drive
if you use a cable not included with the option package. Do not attach an ac
adapter to this device.
v To avoid damaging your USB Hard Drive, handle with care. When transporting
the drive or when it is not in use, place it in the carrying case that comes with
the option. For more information on correctly handling your USB Hard Drive,
see “Maintaining the drive” on page 3.
v The primary USB cable must be connected to a USB high power port. If you
experience problems, try connecting the primary USB cable to another USB port.
v When using your USB Hard Drive on a mobile computer with a USB 2.0
PCMCIA card, the primary USB cable must be inserted into the PCMCIA card
high power port. You must also connect the auxiliary power cable to the USB
port to provide adequate power.
Attention
IBM does not support this product with a third party disk-utility that
reorders or sorts the partition table.
Attention
Please keep the CD that came with your Portable 40 GB USB 2.0 Hard Drive
and make a copy of this CD. IBM cannot replace this CD, nor can it be
downloaded from the web.
Online Help
The Rescue and Recovery integrated Online Help system is an invaluable source of
information. The help system contains information that dynamically updates as
you access different Rescue and Recovery components.
To access the Rescue and Recovery online help system, perform the steps below:
1. Access the Rescue and Recovery main console.
2. Go to the Help menu.
© Copyright IBM Corp. 2004 vii

viii Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery