IBM 22P7196 - ThinkPlus Portable 40 GB External Hard... User manual

Portable 40 GB USB 2.0 Hard Drive with
Rescue and Recovery
User’s Guide


Portable 40 GB USB 2.0 Hard Drive with
Rescue and Recovery
User’s Guide


Note: Before using this information and the product it supports, read the information in
Appendix C, “Service and Support,” on page 19 and Appendix D, “IBM Statement of
Limited Warranty Z125-4753-08 04/2004,” on page 23.
First Edition (May 2004)
© Copyright International Business Machines Corporation 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Preface . . . . . . . . . . . . . . .v
Registering your option . . . . . . . . . .v
Before you begin . . . . . . . . . . vii
Online Help . . . . . . . . . . . . . . vii
Chapter 1. Hardware User’s Guide . . .1
Product description . . . . . . . . . . . .1
Hardware and software requirements . . . . . .1
Installing the drive . . . . . . . . . . . .1
Making your drive bootable . . . . . . . . .3
Disconnecting the drive from your computer . . .3
Maintaining the drive . . . . . . . . . . .3
Chapter 2. Installing and using the
Rescue and Recovery software . . . . .5
Prerequisites . . . . . . . . . . . . . .5
Before you install Rescue and Recovery . . . . .5
Application compatibility . . . . . . . . .5
Hard disk drive configuration . . . . . . .6
Rescue and Recovery installation . . . . . .6
Creating Rescue and Recovery media . . . . . .7
Using the backup and restore features . . . . . .7
Accessing the Rescue and Recovery workspace . . .8
Reinstalling Rescue and Recovery . . . . . . .8
Uninstalling Rescue and Recovery . . . . . . .8
Appendix A. Troubleshooting . . . . .9
General troubleshooting information . . . . . .9
Installation troubleshooting information . . . . .9
Uninstalling the software . . . . . . . . .9
Backup troubleshooting information . . . . . .9
Backup operation is slow . . . . . . . . .9
Scheduling dates on the 29th, 30th, or 31st . . .10
Unable to select Archive your backups . . . .10
Restore troubleshooting information . . . . . .10
Restore operation is slow . . . . . . . . .10
User cannot log on after a restore operation . .10
Power management troubleshooting information . .11
Appendix B. Glossary . . . . . . . .13
Appendix C. Service and Support . . .19
Online technical support . . . . . . . . . .19
Telephone technical support . . . . . . . . .19
Appendix D. IBM Statement of Limited
Warranty Z125-4753-08 04/2004 . . . .23
Part 1 - General Terms . . . . . . . . . . .23
Part 2 - Country-unique Terms . . . . . . . .26
Part 3 - Warranty Information . . . . . . . .36
Types of Warranty Service . . . . . . . .36
Appendix E. Notices . . . . . . . . .41
Trademarks . . . . . . . . . . . . . .42
Electronic emission notices . . . . . . . . .42
Federal Communications Commission (FCC)
statement . . . . . . . . . . . . . .42
© Copyright IBM Corp. 2004 iii

iv Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

Preface
This manual provides information on the IBM
®
40 GB USB 2.0 Hard Drive with
Rescue and Recovery
™
. This manual is written for the installer and user of this
equipment and contains the following information:
v Chapter 1, “Hardware User’s Guide” contains instructions for installing and
using the IBM 40 GB Hard Disk Drive with Rescue and Recovery.
v Chapter 2, “Installing and using the Rescue and Recovery software,” on page 5
contains installation prerequisites and instructions, a listing of Rescue and
Recovery with Rapid Restore
™
components and system requirements, and an
overview of the Rescue and Recovery with Rapid Restore concepts.
v Appendix A, “Troubleshooting” contains information that might be helpful if
you encounter trouble using Rescue and Recovery with Rapid Restore.
v Appendix B, “Glossary,” on page 13 contains definitions of industry terms to
assist you in understanding some of the concepts discussed in this guide.
v Appendix C, “Service and Support,” on page 19 provides service and support
information.
v Appendix D, “IBM Statement of Limited Warranty Z125-4753-08 04/2004,” on
page 23 provides warranty information.
v Appendix E, “Notices” contains trademarks and legal notices.
Registering your option
Thank you for purchasing this IBM
®
product. Please take a few moments to
register your product and provide us with information that will help IBM to better
serve you in the future. Your feedback is valuable to us in developing products
and services that are important to you, as well as in developing better ways to
communicate with you. Register your option on the IBM Web site at
http://www.ibm.com/pc/register/
IBM will send you information and updates on your registered product unless you
indicate on the Web site questionnaire that you do not want to receive further
information.
© Copyright IBM Corp. 2004 v

vi Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

Before you begin
Be sure to review the following information before installing and using the IBM
Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery.
Attention
Only use the cables that come with this option. You might damage the drive
if you use a cable not included with the option package. Do not attach an ac
adapter to this device.
v To avoid damaging your USB Hard Drive, handle with care. When transporting
the drive or when it is not in use, place it in the carrying case that comes with
the option. For more information on correctly handling your USB Hard Drive,
see “Maintaining the drive” on page 3.
v The primary USB cable must be connected to a USB high power port. If you
experience problems, try connecting the primary USB cable to another USB port.
v When using your USB Hard Drive on a mobile computer with a USB 2.0
PCMCIA card, the primary USB cable must be inserted into the PCMCIA card
high power port. You must also connect the auxiliary power cable to the USB
port to provide adequate power.
Attention
IBM does not support this product with a third party disk-utility that
reorders or sorts the partition table.
Attention
Please keep the CD that came with your Portable 40 GB USB 2.0 Hard Drive
and make a copy of this CD. IBM cannot replace this CD, nor can it be
downloaded from the web.
Online Help
The Rescue and Recovery integrated Online Help system is an invaluable source of
information. The help system contains information that dynamically updates as
you access different Rescue and Recovery components.
To access the Rescue and Recovery online help system, perform the steps below:
1. Access the Rescue and Recovery main console.
2. Go to the Help menu.
© Copyright IBM Corp. 2004 vii

viii Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

Chapter 1. Hardware User’s Guide
This chapter contains instructions for installing and using the IBM Portable 40 GB
Hard Disk Drive with Rescue and Recovery.
Note: Before you install and use the IBM Portable 40GB USB 2.0 Hard Drive with
Rescue and Recovery, be sure to read “Before you begin” on page vii.
Product description
The IBM Portable 40 GB Hard Disk Drive with Rescue and Recovery is a portable,
lightweight, high-speed USB hard disk drive that is compatible with the USB 2.0
standard which enables data transfers that are up to 40 times faster than through
USB 1.1 connections. The drive can be used with mobile or desktop computers and
is also compatible with USB 1.0 and USB 1.1 connections. After you install the
drive, it operates as a plug-and-play device and is hot-swappable; that is, you can
connect and disconnect the drive while the computer is running. See
“Disconnecting the drive from your computer” on page 3.
The option package includes:
v IBM Portable 40 GB Hard Disk Drive with Rescue and Recovery
v Primary USB cable (USB ″A″ to ″mini B″ connection)
v Auxiliary power cable
v User’s Guide and Software CD that includes the Rapid Restore software and this
online User’s Guide
Note: Please keep this CD and make a copy of it. IBM cannot replace this CD,
nor can it be downloaded from the Web.
v Warranty flyer
v Carrying case
Hardware and software requirements
You must have the following hardware installed on your computer:
v Minimum 200MHz Intel
™
Pentium
®
microprocessor
v 64 MB Random Access Memory (RAM)
v CD-ROM or DVD-ROM drive to install the software on the included CD
v USB 1.1 or 2.0 ports
Your
computer must have Microsoft
®
Windows
®
2000 Professional or Microsoft
Windows XP installed to use the IBM Portable 40 GB Hard Disk Drive with Rescue
and Recovery.
Installing the drive
This section provides instructions for installing the drive.
To install the drive, complete the following procedure:
© Copyright IBM Corp. 2004 1

1. Attach the primary USB cable to the USB port 5, as shown in Figure 1.
1 Power switch
2 Drive activity LED
3 Auxiliary power port
4 Power LED
5 USB port
6 Primary USB cable
7 Auxiliary power cable
2. Connect the other end of the primary USB cable 6 to an available USB port
on your computer.
3. Attach the auxiliary power cable to the auxiliary power port 3 on the drive.
4. Attach the other end of the auxiliary power cable 7 to an available USB port
on your computer.
5. Turn the switch 1 to the on position.
Attention
Only use the cables that come with this option. You might damage the
drive if you use a cable not included with the option package. Do not
attach an ac adapter to this device.
6. Open My Computer and double-click the icon that is associated with the IBM
USB Hard Drive.
Windows will automatically detect the drive. The first time you perform these
steps, a welcome window will open with the option to install the Rescue and
Recovery software.
If you intend to use the included Rescue and Recovery software, be sure to read
the general introductory information in Chapter 2, “Installing and using the Rescue
Figure 1. Installing the drive
2 Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

and Recovery software,” on page 5. To install the Rescue and Recovery software,
see “Rescue and Recovery installation” on page 6.
If you do not intend to use the included Rescue and Recovery software, then your
drive is ready to use, no additional software install is required. To disable the
autolaunch, click Do not show this again in the lower-left hand corner of the
browser window, disconnect the drive, and then reconnect the drive.
Note: Depending on the amount of data that is being backed up, the Rescue and
Recovery installation can require a substantial amount of time. This is
especially true when backing up using a USB 1.1 connection. Interrupting a
Rescue and Recovery installation may result in data loss.
Making your drive bootable
Your drive can be configured to be bootable on systems that have boot-to-USB
BIOS support. Typically, the BIOS will detect the drive as ″HDD-1″ or ″IBM-(USB).″
To add the IBM Portable 40 GB Hard Disk Drive with Rescue and Recovery to
your computer startup sequence, you will need to use your computer BIOS setup
utility. For information on using the BIOS setup utility, refer to the documentation
that came with your computer.
If you are having a problem, be sure to check that you have the latest BIOS
installed on your computer. For a list of computers that support booting through
BIOS to USB storage devices, refer to the http://www.ibm.com/pc/support IBM
support Web site.
Note: Please make sure to read “Creating Rescue and Recovery media” on page 7
before trying to make your drive bootable.
Disconnecting the drive from your computer
To disconnect the drive in Windows 2000, complete the following procedure. If you
are using Windows XP, only perform steps 3 and 4 below.
1. Click the Safely Remove Hardware icon in the system tray.
2. Click the USB Mass Storage Device icon to stop the device.
3. Turn the drive power switch to the off position.
4. Disconnect the cables.
Maintaining the drive
Use the following maintenance guidelines for your drive.
v Do not drop or shock the drive.
v Use the drive power switch to turn off the drive when you are not using it.
v Do not operate or store the drive near strong magnetic fields.
v Do not expose the drive to liquids, extreme temperatures, or humidity.
v Do not use any power cables or adapters that are not included in this option
package.
Chapter 1. Hardware User’s Guide 3

4 Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

Chapter 2. Installing and using the Rescue and Recovery
software
The IBM Rescue and Recovery with Rapid Restore product (hereafter called the
Rescue and Recovery program) provides a number of features that can help you
recover from a problem, even if you cannot start the Windows operating system.
Main features include:
v Full and incremental hard disk backup through the IBM Rescue and Recovery
program. Backup files can be stored in a protected area of your computer hard
disk, on recordable CD or DVD media, on a network drive, or on a USB device
such as your USB hard disk drive.
v Full hard disk recovery using backup files created by the Rescue and Recovery
program.
v Recovery and transfer of individual files stored on your local hard disk in
Windows partitions, a network drive, or from a Rescue and Recovery backup
file.
v The Rescue and Recovery workspace, which runs independently of the Windows
operating system. Through the Rescue and Recovery workspace you can restore
your hard disk to one of several saved states, recover files from your Windows
partition or from a backup, communicate over the internet, and view useful
information about the condition of your computer.
Prerequisites
To install this program, you must have the following:
v Windows XP or Windows 2000 with Service Pack 3. If you are installing this
program on a harddisk that has a capacity of greater than 137 GB, Service Pack 1
is required for Windows XP.
v Internet Explorer 5.5 or later.
v 128 MB of memory of which no more than 8 MB can be designated as shared
memory under the video setup in BIOS.
v 800 MB of free disk space.
Before you install Rescue and Recovery
Consider the following information when deciding to install Rescue and Recovery:
v State of your system. Is your system set up the way you would want it to be
restored? Will you be adding any other important software?
Before you install Rescue and Recovery, make sure you have the following
components. The following prerequisites are necessary for Rescue and Recovery to
function properly:
v An IBM ThinkCentre
™
or ThinkPad
®
computer
v Internet Explorer 5.5 or higher
Application compatibility
Some applications that have complex filter driver environments (such as anti-virus
software) might not be compatible with IBM Rescue and Recovery with Rapid
Restore software. For information regarding compatibility issues, refer to the
README file that accompanies IBM Rescue and Recovery with Rapid Restore
software on the Web: www.ibm.com/thinkvantage.
© Copyright IBM Corp. 2004 5

IBM Rescue and Recovery is not compatible with Norton AntiVirus 2002 and 2003.
You must use Norton AntiVirus Corporate Edition or Norton AntiVirus 2004 for
virus scanning to work properly.
Hard disk drive configuration
IBM Rescue and Recovery with Rapid Restore software is not supported on the
factory preloads for original equipment manufacturer (OEM) computers. For OEM
computers, the hard disk drive must be configured according to recommendations
in the IBM Rescue and Recovery with Rapid Restore Customization and
Deployment Guide (available on the IBM Web site at www.ibm.com/thinkvantage).
Rescue and Recovery installation
This section contains installation instructions for installing IBM Portable 40 GB
USB 2.0 Hard Drive with Rescue and Recovery. There are two ways to install the
Rescue and Recovery software:
v From the IBM Portable 40 GB USB 2.0 Hard Drive
OR
v From the User’s Guide and Software CD
After performing a product installation, see “Creating Rescue and Recovery media”
on page 7 before backing up to the USB drive.
Installing from the IBM Portable 40 GB USB 2.0 Hard Drive
To install Rescue and Recovery from the IBM Portable 40 GB USB 2.0 Hard Drive,
complete the following procedure:
1. Close all open applications.
2. Plug the drive into an available USB port.
3. Turn the power switch to the On ( | ) position. Windows will self-install the
device driver.
4. Open My Computer and double-click the icon associated with the IBM USB
Hard Drive.
5. Click Software.
6. Double-click IBM Rapid Restore.
7. Follow the onscreen instructions.
Installing from the CD
To install Rescue and Recovery from the User’s Guide and Software CD, complete the
following procedure:
1. Insert the User’s Guide and Software CD into the CD or DVD drive.
2. If the CD does not start automatically, click Start, and then click Run.
a. Type e:\launch.bat where e is the drive letter of the CD or DVD.
b. Click OK. The CD browser window opens.
3. Select the language and click Go.
4. Click Software.
5. Double-click IBM Rapid Restore.
6. Follow the onscreen instructions.
Note:
Depending on the amount of data that is being backed up, the Rapid
Restore installation can require a substantial amount of time. This is
especially true when backing up via USB 1.1. Interrupting a Rapid Restore
installation may result in data loss.
6 Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

Creating Rescue and Recovery media
If you have a drive capable of writing to CDs or DVDs, or if you have an external
USB hard disk drive, you can create bootable media that you can use to help
recover from failures that prevent you from gaining access to the Windows
environment or the Rescue and Recovery workspace on your computerhard disk.
Although such problems are rare, it is a good idea to be prepared and make your
Rescue and Recovery media as soon as possible, before a problem occurs.
You can perform the following tasks using your Rescue and Recovery media:
v Recover files, folders, or your entire hard disk contents from a backup using the
IBM Rescue and Recovery program
v View key information about your computer and an event history
v Transfer files from your computer or network to other media
v Access the Internet through a wired Ethernet connection
To create your Rescue and Recovery media, do the following:
Note: If you plan to use an external USB hard disk drive as your Rescue and
Recovery media, connect it to one of USB connectors before you start this
procedure. All data on the external USB hard disk will be erased during this
procedure. If you have important files on your external USB hard disk, copy
them to other media before you begin this procedure.
Attention
1. From the Windows desktop, click Start, click Programs (or All Programs
if you are using Windows XP), click Access IBM, and then click Create
rescue media.
2. Follow the instructions on the screen.
For information about using your Rescue and Recovery media, see “Accessing the
Rescue and Recovery workspace” on page 8.
Using the backup and restore features
The Rescue and Recovery program controls all backup, restore, and file recovery
functions. To access the backup and restore features, do the following:
1. From the Windows desktop, click Start, click Programs (or All Programs if you
are using Windows XP), click Access IBM, and then click IBM Rapid Restore
Ultra 4.0.
2. When the main window is displayed, do one of the following:
v To perform a backup operation, schedule backup operations, copy an existing
backup to other media, or set preferences for backup operations, click
Backup. Then, click the appropriate selection from the drop-down menu.
v To restore your hard disk to a previously backed-up state, or rescue one or
more files from a backup, click Restore. Then, click the appropriate selection
from the drop-down menu.
For
more information about using these functions, click Help.
Chapter 2. Installing and using the Rescue and Recovery software 7

Accessing the Rescue and Recovery workspace
To access the Rescue and Recovery workspace, do one of the following:
Method 1:
1. Shut down your computer.
2. Restart your computer and watch the screen carefully.
3. When you are prompted to press F11, press and release the F11 key. You must
press and release the F11 key while the prompt is displayed.
4. After a short delay, the Rescue and Recovery workspace is displayed. For
information about using the various features, click Help.
Method
2:
1. Insert the Rescue and Recovery CD you created into your CD or DVD drive, or
if your rescue media is an external USB hard disk drive, attach the drive and
turn it on now.
2. Shut down your computer.
3. Restart your computer.
4. After a short delay, the Rescue and Recovery workspace is displayed. For
information about using the various features, click Help.
Note:
If your rescue media fails to start, you might not have your rescue device
(CD drive, DVD drive, or USB device) set correctly in your BIOS startup
sequence. Refer to the documentation that came with your computer for
information about gaining access to the BIOS configuration utility.
Reinstalling Rescue and Recovery
Consider archiving the current backup sets to CD-R before reinstalling the Rescue
and Recovery software. To reinstall the Rescue and Recovery software, you might
need to uninstall certain previous versions. This will remove your current backups.
Then you can install the newer version of Rescue and Recovery.
Uninstalling Rescue and Recovery
To uninstall Rescue and Recovery, click:
v Start
v Control Panel
v Add/Remove Programs
v Rescue and Recovery
The uninstall process will remove the program and all backup sets.
8 Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery

Appendix A. Troubleshooting
The following information might be helpful if you encounter trouble using the IBM
Rescue and Recovery with Rapid Restore application.
General troubleshooting information
The following information might be helpful if you encounter trouble using the
Rescue and Recovery with Rapid Restore software.
v When new Windows users are created, the system must be rebooted before the
new users can be backed up.
v Do not use Rescue and Recovery with Rapid Restore in conjunction with any
other utility software that modifies the master boot record. Software that
modifies the master boot record of your hard disk might render your backups
inaccessible. Such software includes, but is not limited to Roxio GoBack, System
Commander, and PowerQuest BootMagic.
v Norton Antivirus 5.0 might not be able to read the boot record of the hard drive.
Installation troubleshooting information
The following information might be helpful if you encounter trouble while
attempting to install or uninstall the IBM Rescue and Recovery with Rapid Restore
software.
Uninstalling the software
To uninstall Rescue and Recovery with Rapid Restore from a computer running
Windows 2000 Professional or Windows XP, you must log onto the computer with
administrator rights. For more information on user accounts, see the help system
provided with the operating system.
Backup troubleshooting information
Rescue and Recovery with Rapid Restore notifies you if a valid base backup image
does not exist. Then, it enables you to create a new base backup image.
The following information might be helpful if you encounter trouble while
attempting a backup operation using IBM Rescue and Recovery with Rapid
Restore software.
v User accounts are included in backup and restore operations. Therefore, if you
restore your system to a time when a user did not exist or had a different
password, that user will not be able to log in.
v If the Rapid Restore interface is closed while performing a Windows incremental
backup, Rescue and Recovery with Rapid Restore will continue to backup files
in the background.
Backup operation is slow
Backup performance depends upon the size and type of operation being
performed. Backup operation performance can be optimized by performing
frequent backups.
© Copyright IBM Corp. 2004 9

Running another program, such as an anti-virus program, while creating a backup
image will adversely affect backup performance. Do not run any programs while
creating a backup image.
Run anti-virus programs before or after performing a backup operation.
Notes:
1. Backups will take longer via USB 1.1.
2. To prevent possible database corruption, always close all applications and
services before performing a backup operation.
Scheduling dates on the 29th, 30th, or 31st
Rescue and Recovery with Rapid Restore does not allow you to specify a
scheduled backup on the 29th, 30th, or 31st day of the month, but you can
schedule a backup for the end of the month.
Unable to select Archive your backups
If the CD-R Archive option is not available, the customer does not have an
installed CD-R device.
CD-RW media are easily overwritten and degrade with each use. CD-RW media
are not supported when creating a CD-R archive set.
To restore a backup set from a CD, your CD drive must be a supported boot
option for the computer you are restoring.
In order to perform a CD-R Archive, the hard drive must have at least 700MB of
free space.
Restore troubleshooting information
The following information might be helpful if you encounter trouble while
attempting a restore operation using IBM Rescue and Recovery with Rapid Restore
software.
To restore a backup set from a CD, your CD drive must be a supported boot
option for the computer you are restoring.
Restore operation is slow
Restore operation performance depends upon the size and type of operation being
performed. To prevent possible database corruption, always close all applications
and services before performing a restore operation.
User cannot log on after a restore operation
This problem will occur on multi-user systems when a new user is added and a
backup operation takes place before the new user logs on for the first time.
To remedy this problem, the IT administrator must add the new user again and
either restart the computer, or have the new user log on before the next backup
operation.
To prevent this problem, restart the computer after adding a new user, or ensure
that the new user logs on before the next backup operation is performed.
10 Portable 40 GB USB 2.0 Hard Drive with Rescue and Recovery