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Magstar MP 3570 Tape Subsystem
B-Series Models IBM
Maintenance Information
SA37-0406-00
Magstar MP 3570 Tape Subsystem
B-Series Models IBM
Maintenance Information
SA37-0406-00
Note!
Before using this information and the product it supports, be sure to read the general information under “Notices” on page vii.
Sixth Edition (October 1998)
| This publication obsoletes and replaces P/N 05H9395 at EC C70545. Changes or additions are indicated by a vertical line in the left
| margin.
The following paragraph does not apply to any country where such provisions are inconsistent with local law.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF
ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied
warranties in certain transactions; therefore, this statement may not apply to you.
This edition applies to the initial release of the product and to all subsequent releases and modifications until otherwise indicated in
new editions. Order publications through your IBM representative or the IBM branch office serving your locality. Publications are not
stocked at the address given below.
A readers’ comment form is provided at the back of this publication. Either mail the form or fax it to (520) 799-2906. If the form has
been removed, address your comments about this book to IBM Corporation, Department 61C, 9000 S. Rita Road, Tucson, Arizona
85744-0001, U.S.A.
When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes
appropriate without incurring any obligation to you.
Copyright International Business Machines Corporation 1997 1998. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to
restrictions set forth in GSA ADP Schedule Contract with IBM Corp.
Contents
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Communication Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Magstar MP Publications ................................ ix
AS/400 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
RISC System/6000 Information ........................... x
9076 SP2 Information ................................. x
Device Driver Information .............................. x
Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . START-1
The IBM Magstar MP 3570 Tape Subsystem ................ START-2
Maintenance Starting Point .......................... START-4
Drive Indicators-Normal Operation for Drive-Only Models ....... START-10
FID Entry Point ................................ START-12
Attention Drive Messages .......................... START-24
Attention Library Messages ......................... START-25
MAPs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MAPS-1
Library Operator Panel Problems: MAP ................... MAPS-3
Library LED Problems: MAP .......................... MAPS-5
Drive LED Problems: MAP ........................... MAPS-9
Power Problems: MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . MAPS-13
3570 Tape Cartridge Damage Problems: MAP .............. MAPS-19
Other Obvious Symptom Problems: MAP ................. MAPS-21
Diagrams Referred to by MAPs ....................... MAPS-29
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-1
3570 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-3
IBM 3570 Tape Subsystem, B-Series Models ............... INTRO-5
Compatibility with Other Magstar MP Tape Subsystems ......... INTRO-9
Operating Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-9
SCSI Physical Interface Characteristics .................. INTRO-10
Device Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-10
Functional Unit Descriptions ........................ INTRO-15
Library Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-23
3570 Media and Cartridge .......................... INTRO-30
Library Attachment for Models B01, B02, B11, B12, B21 and B22 .. INTRO-32
System Attachment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INTRO-35
Drive Indicators and Operator Controls .................. INTRO-40
Library Operator Panel ............................ INTRO-42
Front Panel Overview ............................ INTRO-44
Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LIBRARY-1
Library Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LIBRARY-2
Library Attachment for Models B01, B02, B11, B12, B21 and B22 .. LIBRARY-2
Library Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LIBRARY-5
Library Modes of Operation ......................... LIBRARY-5
Library Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . LIBRARY-7
Copyright IBM Corp. 1997 1998 iii
SCSI Medium Changer Addressing for Base and Split Configurations LIBRARY-8
Front Panel Overview ............................ LIBRARY-9
Library Operator Panel ........................... LIBRARY-10
Front Panel Indicators and Controls ................... LIBRARY-12
Data Flow and Cable Diagram – Library Models ............ LIBRARY-23
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MSG-1
Service Information Messages (SIMs) ..................... MSG-2
Obtaining 3570 Drive Error Information at the Host ............. MSG-2
Error Log Analysis, RS/6000 .......................... MSG-3
Running Tapeutil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MSG-6
Message Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MSG-9
|SIM Exception Messages ............................ MSG-9
|SIM Service Messages ............................. MSG-9
FID Severity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . MSG-11
Sense Key, ASC and ASCQ Information ................... MSG-11
Using SMIT/ERRPT Commands ........................ MSG-17
Sun Error Logs .................................. MSG-22
Obtaining Error Information from an HP/UX System ............. MSG-22
Obtaining Error Information from a Windows NT System .......... MSG-22
Error Log Analysis, AS/400 ........................... MSG-23
Operator Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PANEL-1
Operator Panel Overview ........................... PANEL-3
Status Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PANEL-5
Intervention Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PANEL-9
Supplemental Message Screens ...................... PANEL-11
Menu Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PANEL-11
CE Mode Menus ............................... PANEL-24
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-1
General Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-2
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-3
Sécurité . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-5
Seguridad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-9
Segurança . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-11
Device Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-13
Support Rails—Rack-Mounted Drives ..................... INSP-13
Completion Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INSP-18
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INST-1
Applicable Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INST-2
Pre-Installation Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INST-2
Placing the Drive-Only or Stand-Alone Models ................ INST-8
Setting the SCSI Address—Drive-Only Model B00 ............. INST-9
Installation Checkout—Drive-Only Model B00 ................ INST-11
|Rack-Mounted Models (Models B11 and B12) Without Tray ........ INST-14
|Rack—Mounted Models (B11 and B12) With Tray .............. INST-22
|Rack-Mounted Models (Models B21 and B22) ................ INST-32
Installation Checkout—Library Models ..................... INST-43
SCSI ATTACHMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INST-46
Host (Initiator) Connection ............................ INST-49
Post Installation Reporting ........................... INST-69
Removing a 3570 ................................. INST-70
iv IBM 3570 MI
Repack Instructions for the 3570 ........................ INST-71
Common Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PROC-1
Working with Electrostatic Discharge (ESD) Parts .............. PROC-4
Prepare the Tape Device for Service ..................... PROC-6
Powering Device On and Off .......................... PROC-7
FID FF—Operator Action or Host Program Error ............... PROC-8
Suspected Microcode Problem ......................... PROC-8
Verify Fix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PROC-9
Drive Indicator Decode for Drive-Only Models ............... PROC-11
End of Call ................................... PROC-15
Short-cut Test Procedure—Library Devices ................. PROC-16
Library Sensors Checkout Procedure .................... PROC-18
Cartridge Sensor Pin Locations ........................ PROC-20
Inserting or Removing a Magazine ...................... PROC-20
Removing Tape Cartridge from Drive .................... PROC-23
Inserting or Removing a Cleaning Cartridge ................ PROC-28
Setting Automatic Cleaning .......................... PROC-28
Drive Head Cleaning Procedure ....................... PROC-28
Cleaning Cartridge Labels ........................... PROC-29
Replacing Cartridge Labels .......................... PROC-29
Resolving Bar Code Reader Problems ................... PROC-31
Initializing the Tape Volume Serial Number ................. PROC-32
Resolving a Mismatch Between the Bar Code Label and VOLSER ... PROC-33
Library Mode Selection ............................ PROC-33
Library Configuration Selection ........................ PROC-33
Pausing the Cartridge Sequence ....................... PROC-34
Resetting the Cartridge Sequence ...................... PROC-34
Clearing Tape Drive Recover Status ..................... PROC-35
Drive Serial Number—Library Models Only ................. PROC-36
Making FMR Tape from Scratch Tape—Library Models ......... PROC-39
Making FMR Tape from Scratch Tape—Drive-Only Models ....... PROC-39
Making Scratch Tape from FMR Tape—Library Models (Unmaking FMR) PROC-41
Making Scratch Tape from FMR Tape—Drive-Only Models (Unmaking
FMR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PROC-41
Updating Microcode from FMR Cartridge (Library Models) ........ PROC-42
Isolate Drive 1 or Drive 2 Communications Fault ............. PROC-43
Swap Drive 1 and Drive 2 or Logic Cards ................. PROC-44
Updating Microcode in Drive 2 from FMR Cartridge ............ PROC-45
Updating Microcode from FMR Cartridge (Drive-Only Models) ...... PROC-46
Microcode EC Level History Log ....................... PROC-47
Error Log Analysis Procedure ......................... PROC-48
Set Error Match Trap (To Get a Dump) ................... PROC-53
Remove Error Match Trap ........................... PROC-54
Offloading Dumps from 3570 to Tape Cartridge (Library Models) .... PROC-56
Offloading Dumps from 3570 to Tape Cartridge (Drive-Only Models) .. PROC-57
Updating Microcode from an AS/400 .................... PROC-58
Offloading Dumps from 3570 Attached to AS/400 ............. PROC-58
Updating Microcode from RS/6000 by Using TAPEUTIL ......... PROC-59
Offloading Dumps from 3570 to RS/6000 by Using TAPEUTIL ..... PROC-61
|Updating Microcode from a Sun System by Using TAPEUTIL ...... PROC-63
|Offloading Dumps from 3570 to a Sun System by Using TAPEUTIL .. PROC-64
|Updating Microcode from a HP—UX System by Using TAPEUTIL ... PROC-65
|Offloading Dumps from 3570 to a HP—UX System by Using TAPEUTIL PROC-66
Contents v
|Starting NT UTILITY (ntutil) from a Windows NT System ......... PROC-67
Mapping Element Addresses to Physical Locations ............ PROC-72
Checking the SCSI Attachment in an AS/400 Environment ........ PROC-73
Checking the SCSI Attachment in an AIX Environment .......... PROC-76
Checking the SCSI Attachment in a Sun Environment .......... PROC-80
|Checking the SCSI Attachment in a HP-UX Environment ......... PROC-83
Checking the SCSI Attachment in a Windows NT Environment ..... PROC-83
SCSI Port Wrap Test ............................. PROC-84
SCSI Bus Problem Determination ...................... PROC-86
RS-422 Port Wrap Test ............................ PROC-89
FID E5—Microcode Problem ......................... PROC-92
FID E6 or E7—Isolate Fault between Microcode and Hardware ..... PROC-94
FID FE—Isolate Fault between Media and Hardware ........... PROC-98
No Response from Operator/CE Panel and No Message ........ PROC-100
Checks, Adjustments, Removals, and Replacements .......... CARR-1
Removal and Replacement Procedures—External Covers ......... CARR-4
Removal and Replacement Procedures—Drive Pack ............ CARR-8
Removal and Replacement Procedure—Cooling Pack .......... CARR-12
Removal and Replacement Procedures—Base Drive Components ... CARR-13
Removal and Replacement Procedures for the Library .......... CARR-36
|APPENDIX A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . APPENDA-1
|TAPEUTIL in a Sun (Solaris) System Environment .......... APPENDA-2
|TAPEUTIL in a HP-UX System Environment .............. APPENDA-9
Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PARTS-1
How to Use This Parts Catalog ........................ PARTS-1
Assemblies List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PARTS-3
Part Number Index ............................. PNindex-1
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Gloss-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1
vi IBM 3570 MI
Notices
References in this publication to IBM programs or services do not imply that IBM intends to make these
available in all countries in which IBM operates. Any reference to an IBM product, program, or service is
not intended to state or imply that only IBM’s product, program, or service may be used. Any functionally
equivalent product, program, or service that does not infringe any of IBM’s intellectual property rights may
be used instead of the IBM product, program, or service. Evaluation and verification of operation in
conjunction with other products, except those expressly designed by IBM, is the user’s responsibility.
This publication could include technical inaccuracies or typographical errors. Changes are periodically
made to the information herein; these changes will be incorporated in new editions of the publication. IBM
may make improvements and/or changes in the products and/or programs described in this publication at
any time.
This document contains general information, as well as requirements, for use on IBM and third-party
products. IBM makes no warranty, express or implied, as to its completeness or accuracy, and the data
contained herein is current only as of the date of publication. It assumes that the user understands the
relationship among any affected systems, machines, programs, and media.
IBM or third parties may have patents or pending patent applications covering subject matter described in
this document, including appearance design patents or applications. The furnishing of this document does
not constitute or imply a grant of any license under any patents, patent applications, trademarks, copyright,
or other rights of IBM or of any third party, or any right to refer to IBM in any advertising or other
promotional or marketing activities. IBM assumes no responsibility for any infringement of patents or other
rights that may result from use of this document or from the manufacture, use, lease, or sale of apparatus
described herein.
Licenses under IBM’s utility patents are available on reasonable and non-discriminatory terms and
conditions. IBM does not grant licenses under its appearance design patents. You can send license
inquiries, in writing, to the IBM Director of Licensing, IBM Corporation, 500 Columbus Avenue, Thornwood
NY 10594, U.S.A.
For online versions of this book, we authorize you to:
Copy, modify, and print the documentation contained on the media, for use within your enterprise,
provided you reproduce the copyright notice, all warning statements, and other required statements on
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Transfer the original unaltered copy of the documentation when you transfer the related IBM product
(which may be either machines you own, or progtrams, if the program's license terms permit a
transfer). You must, at the same time, destroy all other copies of the documentation.
.
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THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply
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Your failure to comply with the terms above terminates this authorization. Upon termination, you must
destroy your machine readable documentation.
Copyright IBM Corp. 1997 1998 vii
Trademarks
The following terms are trademarks of the IBM Corporation in the United States or other countries or both:
9076 SP2 AIX AIX 6000 Application System/400
AS/400 Enterprise System/9000 ES/9000 ESCON
IBM POWERparallel RISC System/6000 RISC/6000
RS/6000 Scalable POWERparallel Systems SP2 System/390
ADSTAR Magstar Netfinity NetBAY22
The following terms are trademarks of other companies:
Sun, Solaris, and SunOS are registered trademarks of Sun Microsystems, Inc.
HP and HP-UX are trademarks of Hewlett-Packard Company
Windows and Windows NT are trademarks of Microsoft Corporation
UNIX is a registered trademark in the United States and other countries licensed exclusively through
X/Open Company Limited.
Communication Statements
The United Kingdom Telecommunications Act 1984
This apparatus is approved under approval No. NS/G/1234/J/100003 for the indirect connections to the
public telecommunications systems in the United Kingdom.
Industry Canada Compliance Statement
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus
as set out in the interference-causing equipment standard entitled:
Digital Apparatus
, ICES-003 of
Industry Canada.
Avis de conformité aux normes d'Industrie Canada
Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils
numériques de Classe A prescrites dans la norme sur le matériel brouiller:
Appareils numériques
,
NMB-003 édictée par Industrie Canada.
.
viii IBM 3570 MI