IBM System Storage TS3310 Setup guide

IBM System Storage TS3310 Tape Library
Maintenance Information
for IBM Service Personnel
MachineType3576
GA32-0478-08


IBM System Storage TS3310 Tape Library
Maintenance Information
for IBM Service Personnel
MachineType3576
GA32-0478-08


Note!
Before using this information and the product it supports, be sure to read the general information under "Notices" in the
Appendix.
To ensure that you have the latest publications, visit the web at http://www.ibm.com/storage/lto.
Released June 2010
This edition applies to the IBM System StorageTM TS3310 Tape Library Maintenance Information,GA32-0478-08, and to
the subsequent releases and modifications until otherwise indicated in new editions.
© Copyright IBM Corporation 2005, 2010.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Read this First
Accessing Online Technical Support
It is the customer's responsibility to set up this tape drive or library and to ensure
that the drive and library have the latest firmware (unless you have purchased a
service contract).
For online Technical Support:
1. Visit http://www.ibm.com.
2. Click Get Support.
3. Click Customer Support and follow on-screen instructions.
For latest firmware and diagnostics, please visit http://www-304.ibm.com/
jct01004c/systems/support.
Registering for Support Notification
Support Notification registration provides email notification when new firmware
levels have been updated and are available for download and installation. To
register for Support Notification, visit the web at http://www-304.ibm.com/
jct01004c/systems/support/storage/news/05072007SupportNotif.html.
Sending Us Your Comments
Your feedback is important in helping IBM®provide accurate and useful
information. If you have comments or suggestions for improving this publication,
send your comments by:
vE-mailing IBM:
– Internet or IBMLink from US: [email protected]
– IBMLink from Canada: STARPUBS at TORIBM
Include the following information in your e-mail:
– Exact publication title
– Form number (for example, GA32–1234–02) or part number (located on the
back cover of the publication)
– Page number to which you are referring
vUsing the Readers' Comments form at the back of this publication
vMailing your comments to:
International Business Machines Corporation
Information Development
Department GZW
9000 South Rita Road
Tucson, AZ 85744-0001 USA
© Copyright IBM Corp. 2005, 2010 iii

iv TS3310 Tape Library Maintenance Information

Summary of Changes
The following lists indicate the changes to the the most recent editions of the
document.
7th Edition
The following list indicates the new functionality and support included in the 7th
edition of the documentation. The following information was added to the
documentation:
vChanges to Service Action Tickets
vDiagnostic Resolutions
vSupport for new M2 picker mechanism
vNew Web user interface functions
8th Edition
The following list indicates the updates and improvements included in the 8th
edition of the documentation. The following information was added to the
documentation:
vCleaning Media Handling improvements
vHost Port Failover note
vLogical Serial Number Addressing updates
vSNMP Support - SNMPv2 added to SNMP configuration options
vWeb Client Menu changes
vKerberos authentication information
vUnlabeled Media Detection
vUpdates to Service Action Tickets and Diagnostic Resolutions
9th Edition
The following list indicates the enhancements included in the 9th edition of the
documentation. The following information was added to the documentation:
vAddition of Ultrium 5 Full High drives with 8 Gb/s Fibre Channel - dual port
vUltrium 5 media data capacity up to 3000 GB with 2:1 compression
vKey Path Diagnostic enhancement
vMedia Security Logging
vSuperuser Privileges Option
vAuthentication Settings and Remote Authentication
vMedia Detection using the Web User Interface
vUpdates to Service Action Tickets and Diagnostic Resolutions
vUpdates to SNMP MIB Variables and Traps
vCAN Bus Tool Kit
© Copyright IBM Corp. 2005, 2010 v
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vi TS3310 Tape Library Maintenance Information

Contents
Read this First............iii
Accessing Online Technical Support ......iii
Registering for Support Notification ......iii
Sending Us Your Comments .........iii
Summary of Changes .........v
7th Edition ...............v
8th Edition ...............v
9th Edition ...............v
Figures ..............xiii
Tables ..............xvii
Preface ..............xix
Related Publications ...........xix
Getting Assistance ............xix
Chapter 1. Start Service .......1-1
Chapter 2. Product Description ....2-1
Front Panel Components..........2-2
Control Module (3576 Model L5B) .....2-3
Expansion Module (3576 Model E9U) ....2-3
I/O Station .............2-3
Access Door .............2-4
Operator Panel ............2-4
Power Button ............2-4
Front Panel LEDs ...........2-4
Rear Panel Components ..........2-5
Library Control Blade (LCB) .......2-5
Tape Drives .............2-6
Power Supply ............2-7
Interior Components ...........2-7
Storage Columns ...........2-8
Robot Assembly Designs.........2-8
Optional Features............2-10
Ultrium Tape Drives ..........2-11
Redundant Power Supply (Feature Code 1900) 2-12
Feature Licenses ...........2-12
Location Coordinates ..........2-23
Modules ..............2-24
Columns..............2-24
Slots ...............2-25
Drives ..............2-25
Power Supplies ...........2-25
Data Cartridges ............2-26
Environmental and Shipping Specifications for
Tape Cartridges ...........2-28
Multi-Path Architecture ..........2-29
Using Multiple Control Paths .......2-29
Using Multiple Data Paths for Data Path
Failover ..............2-29
Lightweight Directory Access Protocol (LDAP) 2-30
Specifications .............2-31
Product Environment ..........2-32
Maintenance Plan............2-32
Maintenance Start ..........2-33
Supported Servers, Operating Systems, and
Software ...............2-33
Supported Device Drivers .........2-33
Chapter 3. Library Components ....3-1
14U Library, Front view, I/O Station Door Open 3-2
Library Rear View ............3-2
I/O Station Lock Assembly .........3-3
I/O Station with Slide Assembly .......3-4
Access Door, Inside, With Operator Panel ....3-5
Gear Rack ..............3-6
Y-Axis/Picker Assembly and M2 Robot Assembly 3-6
Cable Spool Assembly ..........3-9
Library Control Blade (LCB) ........3-10
Compact Flash Card on LCB ........3-11
Power Supply .............3-12
Drive Sleds, Rear Panel ..........3-13
Chapter 4. User Interfaces ......4-1
Operator Panel .............4-1
Operator Panel Login Screen .......4-1
Common Operator Panel Elements .....4-3
Keyboards .............4-4
Home Page .............4-4
Menus Available from the Operator Panel . . . 4-5
Web User Interface (UI) ..........4-7
Logging in to the Web User Interface ....4-8
Common Header Elements ........4-8
Menus Available from the Web User Interface 4-8
User Privileges ............4-10
Chapter 5. Safety and Environmental
Notices ..............5-1
Safety Notices .............5-1
Possible Safety Hazards ..........5-2
Class I Laser Product ...........5-3
Protective Devices ............5-3
Rack Safety ..............5-4
Powercords..............5-5
Product recycling and disposal........5-6
Battery return program ..........5-7
Removing a Battery from a SnapHat Battery Holder 5-9
Monitor recycling or disposal ........5-9
Chapter 6. Service Action Tickets
(Txxx) and Diagnostic Resolutions
(DRxxx) ..............6-1
Service Action Tickets...........6-1
T001: Tape Cartridge Stuck in Picker, Motion OK 6-1
© Copyright IBM Corp. 2005, 2010 vii
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T002: PUT Operation Failed, Final Cartridge
Position Unknown, Motion OK ......6-2
T003: GET Operation Failed, Final Cartridge
Position Unknown, Motion OK ......6-3
T004: PUT Operation Failed, Tape Back In
Source Location, Motion OK .......6-3
T005: X, Y, ΘMotion Profile Failure, Tape in
Picker, Motion NOT OK .........6-4
T006: X, Y, ΘMotion Profile Failure, No Tape In
Picker, Motion NOT OK .........6-5
T007: X, Y, ΘMotion Obstruction, Motion OK 6-5
T008: Cannot Home, Motion OK ......6-6
T009: Drive Load Unsuccessful, Motion OK . . 6-7
T010: Drive Unload Failed ........6-7
T011: Drive Over Eject Condition ......6-8
T012: Drive Unload Control Prevented ....6-8
T013: Invalid Library SN Label, Library Cannot
Initialize ..............6-9
T014: I/O Station Magazine Missing .....6-9
T015: Drive Sled Fiducial Read Failure....6-10
T016: Unexpected Drive Type.......6-10
T017: Invalid Storage or I/O Position ....6-11
T018: Invalid Drive Position .......6-11
T019: Drive Calibration Failure, Motion OK 6-12
T020: Storage Calibration Failure, Motion OK 6-12
T021: Drive Sled Communication Failure . . . 6-13
T022: Tape Drive Communication Failure . . . 6-14
T023: Drive Sled Fan Failure .......6-14
T024: AC Power Loss .........6-14
T025: Power Supply Hardware Failure....6-15
T026: Primary Key Server Failover .....6-15
T027: Key Server Communication Failure . . . 6-16
T028: Secondary Key Server Failover ....6-16
T029 - Key Server Communication Warning 6-17
T030: Excessive I/O Station Events .....6-17
T031: I/O Station Unlock Failure .....6-18
T032: I/O Station Lock Failure ......6-18
T033: Drive TapeAlert Flag3-Hardreador
write error .............6-19
T034: Drive TapeAlert4-Media Error ....6-19
T035: Drive TapeAlert Flag 5 - Read Failure 6-19
T036: Drive TapeAlert Flag6-Write Failure 6-20
T037: Drive TapeAlert Flag8-NotDataGrade 6-20
T038: Drive TapeAlert Flag9-Write Protected 6-20
T039: Drive TapeAlert 12 - Unsupported
Format ..............6-21
T040: Drive TapeAlert 15 - MIC Chip Failure 6-21
T041: Drive TapeAlert 16 - Forced Eject . . . 6-21
T045: Drive TapeAlert 20 - Clean Now....6-22
T046: Drive TapeAlert 21 - Clean Periodic . . 6-22
T047: Drive TapeAlert 22 - Expired Cleaning
Media ..............6-22
T048: Drive TapeAlert 23 - Invalid Cleaning
Tape...............6-23
T049: Drive TapeAlert 30 - Hardware A . . . 6-23
T050: Drive TapeAlert 31 - Hardware B . . . 6-24
T051: Drive TapeAlert 32 - Interface ....6-24
T052: Drive TapeAlert 33 - Media Eject
Required..............6-25
T053 - Unload Timeout .........6-25
T055: Drive TapeAlert 37 - Drive Detects
Voltage Problem ...........6-26
T060: Main Access Door Open ......6-26
T061: Tape Alert 55 - Loading Fail .....6-27
T062: Module Configuration Problem ....6-27
T063: WWNN Label Change .......6-28
T064: LCB Hardware Failure .......6-29
T065: Robot Over - Current Condition ....6-29
T066: Drive Power Fuse (F1) Blown.....6-30
T067: Display Assembly Hardware Failure . . 6-30
T068: Destination Element Full ......6-31
T069: Source Element Empty .......6-31
T070: Library Control Path Failure .....6-32
T071: Missing Power Supply .......6-32
T072: Unmanaged System Fault ......6-33
T073: I/O Storage Door Open ......6-33
T074: Drive Sled Auto-Leveling Failure . . . 6-33
T075: Unsupported Module Configuration . . 6-34
T076: Robot Initialization Failure......6-34
T077: I/O Station Partially Partially Open . . 6-35
T079: Get Operation Failed, Motion OK . . . 6-35
T080: Module SN Change ........6-36
T081: Incorrect Module Brand ......6-36
T082: Volume Serial Scanner Failure ....6-37
T083: Unlevel Robot Assembly Not Level . . . 6-38
T084: Missing Cleaning Tape .......6-39
T085: Unknown Cartridge in Cleaning Slot . . 6-39
T086: Inaccessible Tape Cartridge .....6-40
T087: Invalid Library SN Label Warning . . . 6-41
T089: E-mail Notification Error ......6-42
T090: Invalid Cleaning Tape .......6-42
T091: Tape Alert 56 - Unload Failure ....6-43
T092: Unreadable Branding Identifier ....6-43
T093: Automatic Cleaning Failure .....6-44
T094: Drive Bay Open .........6-44
T095: Installation and Verification Test (IVT)
Failure ..............6-44
T096: Module Communication Error ....6-45
T108: Incompatible Drive Brand ......
6-45
T109: Drive Firmware Update Failure ....6-46
T110: Drive Firmware Mismatch Detected . . 6-46
T112: Invalid Tape Drive Firmware Image . . 6-47
T114: Unassigned Tape Cartridge .....6-47
T115: Installation & Verification Test Warning 6-47
T116: Robotics Firmware Image Error ....6-48
T117: Robotics Auto-Level Failure .....6-48
T118: Degraded Robotics Flash ......6-48
T120: Robotics Y-Axis Motion Failure, Tape in
Picker ..............6-49
T121: Robotics Y-Axis Motion Failure, No Tape
in Picker..............6-49
T122: Robotics X, Z, Theta Axis Motion Failure,
Tape in Picker ............6-50
T123: Robotics X, Z, Theta Axis Motion Failure,
No Tape in Picker ..........6-50
T124: Robotics Hardware Error - RCB ....6-51
T125: Robotics Hardware Error - Picker . . . 6-51
T126: Robotics Hardware Error - Scanner . . . 6-51
T127: Robotics Communication Error ....6-52
T128: Incompatible Robot Installation ....6-52
T129: Drive Sled Firmware Image Error . . . 6-53
viii TS3310 Tape Library Maintenance Information
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T130: Tape Drive Cleaning Failure .....6-53
T132: Hardware Clock Failure ......6-53
T133: Barcode Label Mapping Failure ....6-53
T134: Barcode Scanner Malfunction .....6-54
T135: Tape Drive Type Change ......6-54
T136: Robotics Z Axis Motion Failure ....6-55
T137: Display Assembly Communication
Failure ..............6-55
T139: Robotics Communication Loss ....6-56
T141: Unknown Picker Calibration Offsets . . 6-56
T142: Robotics Y-Axis Hardware Failure . . . 6-57
T143: Unlabeled Cartridge Detected ....6-57
T144: I/O Station Door Sensor Stuck ....6-58
T145: Media Removal Notification .....6-58
T146: Media Removal Warning ......6-58
T149: Key Path Diagnostic Delay .....6-59
T153: Drive Encryption Control Failure . . . 6-59
T154: Drive Encryption Monitoring Warning 6-59
Diagnostic Resolutions..........6-60
DR001: Resolve Picker Cartridge Presence . . 6-60
DR002: Resolve Tape Cartridge Recovery . . . 6-60
DR003: Resolve Drive Eject Failure .....6-61
DR004: Resolve Full Destination Element . . . 6-61
DR005: Resolve Motion Failure ......6-62
DR006: Drive Diagnostic (a Library Verify Test) 6-62
DR007: Resolve Barcode Scanner Issue....6-63
DR008: Resolve Stuck I/O Station Interrupt 6-63
DR009: Resolve AC Failure .......6-63
DR010: Termination and Connectivity
Diagnostic .............6-64
DR011: Resolve I/O Station Lock/Unlock
Failure ..............6-64
DR012: Resolve Drive Tape Alert 32 - Host
Interface ..............6-65
DR014: Resolve Write-Protected Tape Cartridge 6-66
DR015: Resolve Unsupported Tape Format . . 6-66
DR016: Resolve Prevent/Allow Media Removal 6-67
DR018: Resolve Drive Cleaning Requirement 6-67
DR019: Resolve Open Access Door .....6-67
DR020: Resolve Library Inventory Mismatch 6-68
DR021: Contact IBM Service .......6-68
DR022: Resolve Missing Power Supply . . . 6-68
DR023: Resolve Missing I/O Station Magazine 6-69
DR024: Close I/O Door.........6-69
DR025: Resolve Stuck I/O Station Sensor . . . 6-69
DR026: Resolve Unsupported Module
Configuration ............6-70
DR027: Resolve Unknown Library SN Label 6-70
DR028: Resolve Motion Obstruction ....6-71
DR029: Resolve Drive Sled Communication
Loss ...............6-71
DR030: Resolve Drive Load Failure .....6-72
DR031: Resolve Robot Initialization Failure 6-72
DR032: Resolve Drive Control Path Failure . . 6-73
DR033: Resolve Drive Sled Auto-Level Failure 6-73
DR034: Resolve Open Storage I/O Door . . . 6-73
DR035: Resolve Robot Power Interruption . . 6-74
DR036: Resolve Partially Open I/O Station . . 6-74
DR037: Resolve Media Eject .......6-75
DR039: Resolve Logical Library Deletion . . . 6-75
DR040: Resolve Incompatible Module Branding 6-75
DR041: Resolve Robot Installation .....6-76
DR042: Resolve Missing Cleaning Cartridge 6-76
DR043: Resolve Invalid Cleaning Cartridge 6-77
DR044: Resolve Drive TapeAlert4-Media
Error...............6-77
DR045: Resolve Drive TapeAlert 5, 6 -
Read/Write Failure ..........6-77
DR046: Resolve Drive TapeAlert 8 - Suspect
Data Grade Tape ...........6-78
DR047: Resolve Drive TapeAlert 15 - Cartridge
Memory Failure ...........6-78
DR048: Resolve Drive TapeAlert 16 - Forced
Eject ...............6-78
DR049: Resolve Drive TapeAlert 30, 31 - Drive
HardwareError...........6-79
DR050: Resolve Invalid Tape Location ....6-79
DR051: Resolve Library SN Label Detection 6-79
DR053: Resolve Network Configuration Issue 6-80
DR054: Resolve Open Drive Bay ......6-80
DR055: Resolve Installation & Verification Test
Error...............6-80
DR056: Resolve Module Communication . . . 6-80
DR068: Resolve Incompatible Tape Drive . . . 6-81
DR069: Resolve Drive Firmware Update Failure 6-81
DR070: Resolve Tape Drive Firmware Mismatch 6-81
DR072: Resolve Tape Drive Auto-level Failure 6-82
DR074: Resolve Unassigned Inaccessible Tape
Cartridge .............6-82
DR075: Resolve Installation & Verification Test
Warning ..............6-82
DR076: Resolve Get Failure .......6-82
DR077: Resolve Invalid Cleaning Tape ....6-83
DR078: Resolve Tape Load/Unload Failure 6-83
DR079: Resolve Key Server Communication
Issue ...............6-83
DR080: Resolve Unreadable Branding ....6-84
DR081: Resolve Autoclean Failure .....6-84
DR082: Resolve Library Calibration Failure 6-84
DR083: Resolve Drive Voltage Problem . . . 6-86
DR084: Resolve Robotics Firmware Image Error 6-86
DR085: Resolve Robotics Auto-Level Failure 6-86
DR086: Resolve Robotics Degraded Flash
Warning ..............6-86
DR088: Resolve Robotics Y-Axis Motion Failure 6-87
DR089: Resolve X, Z, Theta Axis Motion Failure 6-87
DR090: Resolve Robotics Hardware Error - RCB 6-87
DR091: Resolve Robotics Hardware Error -
Picker ..............6-87
DR092: Resolve Robotics Hardware Error -
Scanner ..............6-88
DR093: Resolve Robotics Communication Error 6-88
DR094: Resolve Incompatible Robot Installed 6-88
DR095: Resolve Drive Sled Auto-level Failure 6-89
DR096: Resolve Drive Cleaning Failure . . . 6-89
DR098: Resolve Hardware Clock Failure . . . 6-89
DR099: Resolve Barcode Label Mapping . . . 6-89
DR100: Resolve Barcode Scanner Malfunction 6-90
DR101: Resolve Tape Drive Type Change . . . 6-90
DR102: Resolve Robotics Z Axis Motion Failure 6-90
DR103: Resolve Display Assembly
Communication Failure .........6-91
Contents ix
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DR105: HPF Connection Failure ......6-91
DR106 - Resolve Media Security Notification 6-91
DR110: Resolve Drive Encryption Control
Failure ..............6-92
DR111: Resolve Drive Encryption Service
Request Monitoring ..........6-92
DR118 - Resolve EKM Path Diagnostic Delay 6-93
Chapter 7. Service Procedures ....7-1
How the Library Reports Problems ......7-2
Operator Intervention Messages .......7-2
General Service Guidelines .........7-3
Possible Safety Hazards ..........7-3
Electrostatic Discharge ..........7-4
Service Menus .............7-4
Logging in with Service Privileges .....7-4
Tools –> Service Menu: Drive Tests .....7-5
Service Menu: Drives: Reset .......7-6
Tools –> Service Menu: System ......7-6
Tools Menu: Factory Defaults .......7-7
Tools Menu: Library Tests ........7-7
Using the Service Port ..........7-9
Methods of Capturing Logs ........7-10
E-mailing Logs ............7-12
Resetting the Admin Password .......7-12
Saving/Restoring System Configuration ....7-12
Key Path Diagnostics ..........7-13
Using Key Path Diagnostics .......7-14
Using Periodic Key Path Diagnostics ....7-15
Enabling Drive Logical Serial Number Addressing 7-15
Interpreting LEDs............7-16
Power Button LEDs ..........7-16
Library Control Blade LEDs .......7-17
Tape Drive LEDs ...........7-19
Power Supply LEDs ..........7-21
Picker LED .............7-22
Methods of Updating Firmware .......7-24
Updating Library Firmware .......7-25
Updating Drive Firmware ........7-26
Checking/Reseating Cables ........7-29
External Cables ...........7-29
Internal Cables ...........7-32
Taking the Drives/Library Online/Offline . . . 7-38
Taking a Drive Online .........7-38
Taking a Drive Offline .........7-38
Taking the Library Online ........7-38
Taking the Library Offline ........7-38
Resetting a Drive ............7-39
Shutting Down/Restarting the Library.....
7-39
Shutting Down the Library .......7-39
Powering the Library ON ........7-40
Restarting the Library .........7-40
Manually Recover Cartridge from Picker ....7-40
Manually Unlocking the I/O Station Door . . . 7-42
Manually Unlocking the Early Style I/O Station
Door...............7-42
Manually Unlocking the New Style I/O Station
Door...............7-43
Applying a RID Tag to a Library Module ....7-43
Applying an Agency Label to a Control Module 7-44
EndofCall..............7-44
CANBusToolKit ...........7-44
Chapter 8. Add, Check, Adjust,
Remove, and Replace Procedures . . 8-1
CRUsandFRUs ............8-1
Required Library State ..........8-2
Required Tools .............8-3
Electrostatic Discharge ..........8-3
Preparing a Library or Library Module for Repairs 8-4
Returning a Library or Library Module to Normal
Operations after Repairs ..........8-4
Removing/Replacing a Control Module ....8-4
Removing a 5U Library (Control Module) from a
Rack ...............8-4
Replacing a 5U Library (Control Module) in a
Rack ...............8-5
Removing a Control Module from a Standalone
or Rack-mounted Library (14U or larger) . . . 8-5
Replacing a Control Module in a Standalone or
Rack-mounted Library (14U or larger) ....8-12
Removing/Replacing an Expansion Module . . . 8-19
Removing an Expansion Module from a
Library ..............8-19
Replacing an Expansion Module in a
Standalone or Rack-mounted Library (14U or
larger) ..............8-19
Installing a Replacement Expansion Module
Enclosure .............8-20
Removing/Replacing Rack Ears .......8-20
Removing the Rack Ears ........8-20
Replacing the Rack Ears ........8-21
Verifying Front and Rear Gear Racks Alignment 8-22
Front Panel Components .........8-26
Bezels ..............8-26
Operator Panel ...........8-28
Removing/Replacing the Power Switch/LED
Board Assembly ...........8-32
I/O Station ..............8-33
Manually Unlocking the I/O Station Door . . 8-34
Removing an I/O Station ........8-35
Reinstalling an I/O Station .......8-36
Removing the I/O Station Lock Assembly . . 8-36
Replacing the I/O Station Lock Assembly . . 8-37
Removing the I/O Station Safety Flap from a
Control Module (5U) .........8-37
Removing the I/O Station Safety Flap from an
Expansion Module (9U).........8-40
Rear Panel Components .........8-43
Drive Sled .............8-43
Library Control Blade or Compact Flash Card 8-45
Power Supply (Primary and Redundant) . . . 8-52
Internal Components ..........8-54
Y-axis/Picker Assembly.........8-55
Original Picker Assembly ........8-59
Y Motor ..............8-61
M2 Robot Assembly ..........8-67
M2 Picker Assembly ..........8-72
Removing/Replacing a Storage Column . . . 8-96
Cable Spool Assembly .........8-100
Gear Rack .............8-106
Removing Internal Cables and Boards . . . 8-111
xTS3310 Tape Library Maintenance Information
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Replacing Internal Cables and Boards....8-119
Remove and Replace Drive Power Fuse . . . 8-119
Removing/Installing Library Foot Pads ....8-121
Removing Library Foot Pads ......8-121
Installing Library Foot Pads .......8-121
Manual Cartridge Removal from a Drive . . . 8-122
Before You Begin ..........8-123
Recommended Tools .........8-123
Beginning Procedure .........8-123
Removing a Drive from a Sled ......8-124
Tape Spooled off Supply Reel ......8-125
Tape Pulled from or Broken near Leader Pin 8-126
Tape Broken in Mid-tape ........8-128
Tape Tangled along Tape Path ......8-129
No Apparent Failure or Damage to Tape . . 8-132
Chapter 9. History of Service Activity 9-1
Chapter 10. Parts List .......10-1
Appendix A. TapeAlert Flags
Supported by the Drive .......A-1
Appendix B. Sense Data .......B-1
Library Sense Data ...........B-1
Drive Sense Data ............B-6
Appendix C. Library Diagrams ....C-1
Power Requirements ...........C-1
Interpreting Library Diagrams........C-2
Control Module Electrical System ......C-5
Control Module and Expansion Module Electrical
System ...............C-6
Library Electrical Block ..........C-7
Library Control Blade ..........C-8
Library Control Blade Functions .......C-9
Accessor Control Block..........C-10
Door and Import/Export Board (DIEB) ....C-11
Door and Display Block .........C-12
Power System Block Diagram .......C-12
Drive Sled Interconnect Board (DSIB) .....C-12
Library Cables ............C-14
Library System Grounding ........C-14
Library Power System ..........C-15
Appendix D. Using Ultrium Drives . . D-1
Single-character Display (SCD) .......D-2
SCDDot..............D-2
Status Light ..............D-2
Unload Button .............D-4
Inserting a Tape Cartridge .........D-4
Removing a Tape Cartridge ........D-5
Using Ultrium Media ..........D-5
Types of Cartridges ..........D-6
Cartridge Compatibility .........D-9
Bar Code Labels ...........D-9
Unlabeled Media Detection .......D-11
Importing Unassigned Media ......D-13
Handling Cartridges .........D-13
Ordering Media Supplies ........D-17
Repairing a Cartridge .........D-19
Diagnostic and Maintenance Functions ....D-26
Entering Maintenance Mode .......D-27
Exiting Maintenance Mode .......D-28
Function Code 0: Maintenance Mode ....D-28
Function Code 1: Run Drive Diagnostics . . . D-28
Function Code 2: Update Drive Firmware from
FMRTape.............D-29
Function Code 3: Create FMR Tape ....D-30
Function Code 4: Force a Drive Dump . . . D-31
Function Code 5: Copy Drive Dump ....D-31
Function Code 6: Run Host Interface Wrap Test D-32
Function Code 7: Run RS-422 Wrap Test . . . D-33
Function Code 8: Unmake FMR Tape ....D-34
Function Code 9: Display Error Code Log D-34
Function Code A: Clear Error Code Log . . . D-35
Function Code C: Insert Cartridge into Tape
Drive ..............D-35
Function Code E: Test Cartridge & Media . . D-35
Function Code F: Write Performance Test . . D-36
Function Code H: Test Head .......D-37
Function Code J: Fast Read/Write Test . . . D-38
Function Code L: Load/Unload Test ....D-39
Function Code P: Post Error Reporting
Enabled ..............D-40
Function Code U: Post Error Reporting
Disabled .............D-40
Drive Error Codes ...........D-41
Resolving Tape Drive Problems .......D-48
Methods of Receiving Errors and Messages D-49
Using Host Sense Data .........D-50
Viewing the Drive Error Log .......D-51
Fixing SCSI Bus Problems.........D-51
Fixing a Solid Error with One Drive on a SCSI
Bus...............D-52
Fixing a Solid Error with Multiple Drives on a
SCSIBus.............D-53
Fixing an Intermittent Error with One Drive on
a SCSI Bus .............D-53
Fixing an Intermittent Error with Multiple
Drives on a SCSI Bus .........D-54
Fixing Fibre Channel Errors ........D-54
Supported Topologies .........D-54
Starting Problem Determination ......D-55
Fixing a Consistent Error with a Single Drive
on a Fibre Channel Loop ........D-55
Fixing a Consistent Error with Multiple Drives
on a Fibre Channel Loop ........D-56
Fixing a Consistent Error in a Point-to-Point
Topology .............D-56
Fixing Intermittent Fibre Channel Errors . . . D-57
Fixing SAS Interface Problems .......D-57
Appendix E. Message Retrieval at the
Host ...............E-1
Obtaining Error Information From an RS/6000 . . E-1
Library Error Log Example .........E-2
Drive Error Log Example .........E-3
SCSI Bus Error Example 1 .........E-4
SCSI Bus Error Example 2 .........E-5
Contents xi

Summary Report ............E-6
Retrieving from an AS/400 System with RISC
Processor ...............E-7
Retrieving from an HP-UX System ......E-8
Retrieving from a Sun System ........E-8
Appendix F. SNMP Status MIB
Variables and Traps .........F-1
Notices ..............G-1
Trademarks ..............G-2
Electronic Emission Notices ........G-2
Glossary .............H-1
Index ...............X-1
xii TS3310 Tape Library Maintenance Information

Figures
2-1. Front panel of a 14U library ......2-2
2-2. Rear panel of a 14U library ......2-5
2-3. The library control blade .......2-6
2-4. Storage columns ..........2-8
2-5. Y-Axis/Picker Assembly .......2-9
2-6. M2 Robot Assembly .........2-9
2-7. M2 Label on the M2 Robot Assembly 2-10
2-8. Ultra160 SCSI Tape Drives in the library
control module ..........2-11
2-9. Library Location Coordinates .....2-24
2-10. Drive location coordinates ......2-25
2-11. Power supply location coordinates 2-26
2-12. Ultrium Cartridge .........2-27
3-1. Front view of a 14U library with the I/O
Station door open .........3-2
3-2. Rear view of a 5U library .......3-2
3-3. Rear view of a 14U library ......3-3
3-4. I/O Station Lock Assembly installed in the
library .............3-3
3-5. I/O Station Lock Assembly (top view) 3-4
3-6. I/O Station with Slide Assembly ....3-4
3-7. Access Door open showing back of
Operator Panel ..........3-5
3-8. Gear racks inside the library ......3-6
3-9. Original Y-axis/Picker Assembly ....3-7
3-10. M2 Robot Assembly .........3-7
3-11. Home Sensor Flag .........3-8
3-12. Cable spool assembly ........3-9
3-13. Library Control Blade (external library
view) .............3-10
3-14. Library Control Blade and Compact Flash
Card .............3-11
3-15. Power Supply ..........3-12
3-16. LTO 3 drive sleds .........3-13
4-1. Operator Panel Login screen for firmware
versions prior to 585G ........4-1
4-2. Operator Panel Login screen for firmware
versions 585G and later .......4-2
4-3. Operator Panel common header elements
and subsystem status buttons .....4-3
4-4. Home Screen Capacity View ......4-4
4-5. Setup menu screen .........4-5
4-6. Operations menu screen .......4-6
4-7. Tools menu screen .........4-7
5-1. SnapHat battery holder........5-9
6-1. Calibration Sensor .........6-85
7-1. Power button LEDs ........7-17
7-2. Library Control Blade LEDs ......7-18
7-3. Tape drive LEDs .........7-20
7-4. Power supply LEDs ........7-21
7-5. Location of Original Picker Assembly LED 7-23
7-6. Location of M2 Picker Assembly LED 7-24
7-7. Cabling of a 5U Library with SCSI Drives 7-29
7-8. Cabling of a 14U Library with Fibre Drives 7-30
7-9. Cabling of a Multi-Module Library with
SCSI and Fibre Drives........7-31
7-10. Operator panel connectors ......
7-32
7-11. I/O Station lock assembly connector (top
cover removed) ..........7-33
7-12. Backplane Connect Board connectors
(front, top cover removed) ......7-34
7-13. Backplane Connect Board connectors (back,
drive sleds removed) ........7-34
7-14. Drive Sled Interface Board connectors (side
cover removed) ..........7-35
7-15. Spooler cable connector and original
Y-motor assembly connectors .....7-36
7-16. Original picker assembly connector 7-37
7-17. Spooler cable connector and M2 Robot
controller board connectors ......7-37
7-18. Picker rotated for drive gears access 7-41
7-19. Access the M2 Picker Thumbwheel 7-41
7-20. Access holes for manually unlocking I/O
Station doors ...........7-42
7-21. RID tag placement .........7-43
7-22. Agency Label placement .......7-44
7-23. The Floor Plate ..........7-45
8-1. Picker locking mechanism .......8-6
8-2. Gear racks and gear rack locking
mechanism ............8-7
8-3. Front and back gear racks .......8-8
8-4. Gear racks in the up and down positions 8-8
8-5. Placing gear rack in Up position ....8-9
8-6. Releasing the Y-rail.........8-10
8-7. Control module rear thumb screws 8-11
8-8. Alignment pin and front thumb screw 8-11
8-9. Gear racks (down and up) ......8-12
8-10. Alignment pin and front thumb screw
receptacles ...........8-13
8-11. Control module rear thumb screws 8-14
8-12. Gear racks and gear rack locking
mechanism ...........8-15
8-13. Front and back gear racks ......8-16
8-14. Gear racks in the up and down positions 8-16
8-15. Placing gear rack in the Down position 8-17
8-16. Releasing the Y-rail.........8-18
8-17. Removing the rack ears (Control Module
shown).............8-21
8-18. Gear rack ............8-22
8-19. Front and back gear racks ......8-23
8-20. Gear racks in the up and down positions 8-24
8-21. Placing gear rack in the Down position 8-24
8-22. Releasing the Y-rail.........8-25
8-23. Picker assembly locking mechanism 8-26
8-24. Control module Access Door screw
locations ............8-27
8-25. Expansion module Access Door screw
locations ............8-28
8-26. Operator Panel assembly .......8-29
8-27. Connector on the back of the I/O Station
locking mechanism.........8-30
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8-28. Connector between the storage column 4
magazine and Library Control Blade (top
cover removed) ..........8-30
8-29. Operator Panel cabling .......8-31
8-30. Power Switch/LED Board Assembly 8-32
8-31. 14U library with control module I/O
Station open ...........8-33
8-32. Control module I/O Station ......8-33
8-33. Access holes for manually unlocking I/O
Station doors ...........8-34
8-34. Silver roller locking the I/O Station slide
in place ............8-35
8-35. I/O Station Lock Assembly installed in
library .............8-36
8-36. I/O Station Lock Assembly (top view) 8-36
8-37. I/O Safety Flap Front Spring Wire 8-38
8-38. I/O Safety Flap Pivot Pin ......8-38
8-39. I/O Safety Flap Pivot Pin, Removed 8-39
8-40. I/O Station Safety Flap Bottom Spring
position ............8-39
8-41. I/O Safety Flap Front Spring Wire 8-40
8-42. I/O Safety Flap Link ........8-41
8-43. I/O Safety Flap Pivot Pin ......8-41
8-44. I/O Safety Flap Pivot Pin, Removed 8-42
8-45. I/O Station Safety Flap Bottom Spring
position ............8-42
8-46. Drive sled (detail) .........8-43
8-47. Control Module Drive Sled ......8-44
8-48. Drive sled slot ..........8-45
8-49. Library Control Blade (LCB) .....8-47
8-50. Library Control Blade (LCB) .....8-48
8-51. Removing the Compact Flash Card from
the Library Control Blade ......8-49
8-52. Library Control Blade (LCB) .....8-51
8-53. Power supplies in a control module 8-52
8-54. Power Supply ..........8-53
8-55. Flat cable connector ........8-55
8-56. Thumb screw securing cable spool 8-56
8-57. Cable Spool (with storage columns
removed) ............8-57
8-58. Guide rollers on Y-axis/Picker Assembly 8-58
8-59. Y-axis/Picker Assembly rollers inserted in
gear rack track ..........8-59
8-60. Flat cable connector ........8-60
8-61. Thumb screws ..........8-60
8-62. Y motor connector .........8-62
8-63. Y motor thumb screw ........8-62
8-64. Correct Y motor position .......8-63
8-65. Y motor connector .........8-64
8-66. Y motor connector .........8-65
8-67. Y motor thumb screw ........8-65
8-68. Correct Y motor position .......8-66
8-69. Y motor connector .........8-67
8-70. Thumb screw securing Cable Spool 8-68
8-71. Cable Spool (with storage columns
removed) ............8-69
8-72. Thumbscrew securing Cable Spool 8-70
8-73. Guide rollers on M2 Robot Assembly 8-71
8-74. M2 Robot Assembly rollers inserted in gear
rack track ............8-71
8-75. Picker Assembly on Forward side of
Y-carriage ............8-72
8-76. Press the release lever ........8-73
8-77. Close-up of the release lever .....8-73
8-78. Lift the cable protector .......8-74
8-79. Lift the lever clamp on the back of the
connectors ...........8-75
8-80. Slide cable to the rear ........8-76
8-81. Slide the cables under the plastic guide 8-77
8-82. Guideline ............8-78
8-83. Connect and lock the flex cable 8-78
8-84. Slot on the Picker Assembly......8-79
8-85. Align slot to sheet metal edge .....8-80
8-86. Slide over sheet metal edge ......8-80
8-87. Picker Assembly rollers .......8-81
8-88. Picker locking mechanism ......8-82
8-89. Rotate M2 Picker Assembly ......8-83
8-90. Lift M2 Picker Assembly .......8-83
8-91. Close-up of the release lever .....8-84
8-92. Lift Picker............8-85
8-93. Lift the cable protector .......8-86
8-94. Lift the lever/clamp on the back of the
connectors ...........8-86
8-95. Slide cable forward.........8-87
8-96. Close the cable protector .......8-88
8-97. Remove the Picker Assembly .....8-88
8-98. Insert Picker through the front door 8-89
8-99. Lift the cable protector .......8-90
8-100. Slide the flat cables to the front 8-90
8-101. Black guideline on the cable......8-91
8-102. Locking the cable into place ......8-92
8-103. Closing the cable protector ......8-92
8-104. Slot feature on the Picker Assembly 8-93
8-105. Align slot to the sheet metal edge 8-94
8-106. Slide slot over edge ........8-94
8-107. Lower the Picker Assembly onto the M2
Robot Assembly..........8-95
8-108. Align rollers on the Picker Assembly with
slots on the M2 Robot Assembly ....8-96
8-109. Removing a storage column ......8-97
8-110. Correct fiducial placement ......8-97
8-111. Fiducial on storage column ......8-98
8-112. Replacing a Storage Column .....8-99
8-113. Releasing the robot assembly to rest on
the parking tab..........8-101
8-114. Unplugging the Cable Spool Assembly
(library shown in upright position) . . . 8-103
8-115. Securing Spooler flat cable ......8-104
8-116. Cable Spool cable routing through
enclosure wall ..........8-105
8-117. Cable Spool Assembly tabs......8-106
8-118. Front gear rack..........8-107
8-119. Gear rack (detail) .........8-108
8-120. Removing a gear rack .......8-109
8-121. Gear rack (detail) .........8-110
8-122. Rear gear rack location on chassis 8-111
8-123. Cable assembly from the Operator
Control Panel to the Backplane Connector
Board .............8-112
8-124. Backplane Connector Board (BCB), Front
View.............8-113
xiv TS3310 Tape Library Maintenance Information
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8-125. Operator Panel Cable Connectors 8-114
8-126. Four screws on front of door and plastic
cable guide ...........8-115
8-127. Hex stand-off behind the Cable Spool
Assembly ...........8-116
8-128. Backplane Connector Board (BCB), Rear
View.............8-117
8-129. Drive Sled Interface Board (DSIB), Side
Cover Removed .........8-117
8-130. D-shell connectors and flat cables, side
cover removed ..........8-119
8-131. Drive power overload fuse cover plate 8-120
8-132. Drive power overload fuse ......8-120
8-133. Foot pad Locations ........8-122
8-134. Removing the cover from the internal
drive .............8-124
8-135. Using hex wrench to rewind tape into
cartridge ............8-125
8-136. Drive with cover removed to reveal gear
train .............8-126
8-137. Using hex wrench to rewind tape into
cartridge ............8-127
8-138. Leader Block Assembly (LBA) 8-128
8-139. Using hex wrench to rewind tape into
cartridge ............8-129
8-140. Using hex wrench to rewind tape into
cartridge ............8-130
8-141. Drive with cover removed to reveal gear
train. .............8-131
8-142. Leader Block Assembly (LBA) 8-132
8-143. Using hex wrench to rewind tape into
cartridge ............8-133
8-144. Drive with cover removed to reveal gear
train. .............8-134
8-145. Leader Block Assembly (LBA) 8-135
10-1. Types of Power Cord Receptacles 10-4
D-1. Front panel of the drive .......D-1
D-2. Inserting a cartridge into the drive D-5
D-3. The IBM LTO Ultrium Data Cartridge D-6
D-4. Ultrium Data Cartridge on the left; WORM
Cartridge on the right ........D-8
D-5. Sample bar code label on the LTO Ultrium
4 Tape Cartridge .........D-11
D-6. Checking for gaps in the seams of a
cartridge ............D-15
D-7. Tape cartridges in a Turtlecase D-16
D-8. Double-boxing tape cartridges for
shipping ............D-16
D-9. Leader pin in the incorrect and correct
positions ............D-20
D-10. Placing the dislodged leader pin into the
correct position ..........D-21
D-11. Rewinding the tape into the cartridge D-21
D-12. Leader Pin Reattachment Kit .....D-22
D-13. Attaching the leader pin attach tool to the
cartridge ............D-23
D-14. Winding the tape out of the cartridge D-24
D-15. Removing the C-clip from the leader pin D-24
D-16. Attaching the leader pin to the tape D-25
E-1. AIX ERRPT Library Error Log Example E-2
E-2. AIX ERRPT Drive Error Log Example E-3
E-3. Example of Error Suggesting SCSI Bus
Problem, Which Takes Down Entire Bus . . E-4
E-4. SCSI Problem Points to Library Control
Path as Possible Cause ........E-5
E-5. AIX ERRPT Commands Error Log Example E-6
Figures xv

xvi TS3310 Tape Library Maintenance Information

Tables
2-1. Library I/O Station configurations 2-3
2-2. Optional features .........2-10
2-3. Licensable cartridge slots (storage and I/O)
per model ............2-20
2-4. Nominal Cartridge Life: Load/Unload
Cycles .............2-28
2-5. Environment for operating, storing, and
shipping the LTO Ultrium Tape Cartridge . 2-28
2-6. Physical specifications for the library 2-31
2-7. Library component weight ......2-31
2-8. Power specifications for a 5U Control
Module and 9U Expansion Module . . . 2-31
2-9. Other specifications for the library 2-32
2-10. Environmental specifications for the library 2-32
3-1. Cable Spool Assembly components 3-9
4-1. Tape Library Operator Panel Menu Tree 4-7
4-2. Menus available from the Web User
Interface.............4-8
4-3. System Functions, Commands, and Access 4-10
7-1. Methods of Capturing Drive Logs 7-10
7-2. LCB LEDs............7-18
7-3. Amber LED on an LCB .......7-19
7-4. Tape Drive Activity ........7-20
7-5. Fibre Port Link LED on Tape Drive 7-21
7-6. Power Supply LEDs ........7-22
7-7. Robot Assembly connectors ......7-36
7-8. M2 Robot Assembly connectors 7-38
8-1. Library FRUs and CRUs .......8-1
8-2. Servicing library components: Library state
required .............8-2
9-1. Service activity ..........9-1
10-1. Power Cords ...........10-4
A-1. TapeAlert Flags Supported by the Ultrium
Tape Drive............A-1
B-1. Library Sense Keys, ASC and ASCQ B-1
B-2. LTO Tape Drive Sense Data ......B-6
C-1. Control module (CM) power requirements C-1
C-2. Typical expansion module (EU) power
requirements ...........C-2
D-1. Meaning of Status Light and
Single-character Display (SCD) .....D-2
D-2. Functions that the Unload Button performs D-4
D-3. Ultrium cartridge compatibility with
Ultrium tape drives.........D-9
D-4. Bar code label requirements for Ultrium
tape drives and libraries .......D-10
D-5. Cartridges and VOLSERs ......D-10
D-6. Manual Cartridge Assignment Status D-13
D-7. Environment for operating, storing, and
shipping the LTO Ultrium Tape Cartridge . D-17
D-8. Media supplies ..........D-18
D-9. Authorized suppliers of custom bar code
labels .............D-19
D-10. Diagnostic and maintenance functions D-26
D-11. Error codes on the Single-character
Display ............D-41
D-12. Troubleshooting Tips for the Ultrium Tape
Drive .............D-48
D-13. Methods of Receiving Errors and
Messages for the Ultrium Tape Drive . . D-49
D-14. Host Method of Recording Tape Drive
Errors.............D-50
D-15. SCSI Bus Problems ........D-51
D-16. Choosing the port for your topology and
Fibre Channel connection ......D-55
E-1. AIX ERRPT Library Sense Data .....E-2
E-2. AIX ERRPT Drive Sense Data .....E-3
F-1. Status MIB variables ........F-1
F-2. Status Traps ...........F-1
© Copyright IBM Corp. 2005, 2010 xvii
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xviii TS3310 Tape Library Maintenance Information