IBM System x3755Types 7163 User manual

IBM System x3755 Type 8877 and 7163
Problem Determination and Service Guide


IBM System x3755 Type 8877 and 7163
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page
181.
15th Edition (August 2009)
© Copyright International Business Machines Corporation 2007.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................vii
Guidelines for trained service technicians ...............viii
Inspecting for unsafe conditions .................viii
Guidelines for servicing electrical equipment .............viii
Safety statements ........................x
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Server controls, connectors, LEDs, and power ..............4
Front view ..........................4
Rear view ..........................5
Internal LEDs, connectors, and jumpers ................7
I/O board internal connectors ...................7
I/O board internal optional-device connectors .............8
I/O board jumpers .......................9
I/O board LEDs........................10
Microprocessor/memory-card connectors ..............11
Microprocessor/memory-card LEDs ................11
SAS-backplane connectors ...................12
Chapter 2. Configuration information and instructions .........13
Updating the firmware ......................13
Configuring the server ......................13
Using the ServerGuide Setup and Installation CD ...........13
Using the UpdateXpress program .................14
Using the Configuration/Setup Utility program ............14
Installing and using the baseboard management controller utility programs 20
Using the RAID configuration programs ...............20
Using the Remote Supervisor Adapter II Web interface .........23
Chapter 3. Parts listing, System x3755 Type 8877 and 7163 .......25
Replaceable server components ..................27
Product recovery CDs ......................31
Power cords ..........................33
Chapter 4. Removing and replacing server components ........37
Installation guidelines ......................37
System reliability guidelines ...................38
Working inside the server with the power on .............39
Handling static-sensitive devices .................39
Returning a device or component .................39
Connecting the cables ......................40
Removing and replacing consumable parts and Tier 1 CRUs ........41
Removing the top cover ....................41
Replacing the top cover ....................42
Removing an adapter .....................42
Replacing the adapter .....................42
Removing the adapter retention bar ................43
Replacing the adapter retention bar ................43
Removing the hot-swap fan ...................44
Replacing the hot-swap fan ...................45
© Copyright IBM Corp. 2007 iii

Removing the hot-swap hard disk drive ...............45
Replacing the hot-swap hard disk drive ...............45
Removing the hot-swap power supply ...............46
Replacing the hot-swap power supply ...............47
Removing a DIMM ......................48
Replacing a DIMM ......................49
Removing a microprocessor/memory card ..............51
Replacing a microprocessor/memory card ..............51
Removing the battery .....................53
Replacing the battery .....................54
Removing a DVD drive .....................55
Replacing a DVD drive .....................56
Removing the power-supply structure ...............56
Replacing the power-supply structure ...............57
Removing the top-cover latch bracket ...............57
Replacing the top-cover latch bracket ...............57
Removing the Remote Supervisor Adapter II SlimLine .........58
Replacing the Remote Supervisor Adapter II SlimLine .........58
Removing the ServeRAID-8k or ServeRAID-8k-l SAS controller ......59
Replacing the ServeRAID-8k or ServeRAID-8k-l SAS controller ......60
Removing the CD/DVD media backplane ..............61
Replacing the CD/DVD media backplane ..............62
Removing the Remote Supervisor Adapter II SlimLine guide .......62
Replacing the Remote Supervisor Adapter II SlimLine guide .......63
Removing a microprocessor/memory card air baffle ..........63
Replacing a microprocessor/memory card air baffle ..........64
Removing and replacing Tier 2 CRUs ................64
Removing the microprocessor/memory card structure..........65
Replacing the microprocessor/memory card structure ..........66
Removing the operator information panel assembly ..........66
Replacing the operator information panel assembly ..........67
Removing and replacing FRUs ...................67
Removing the front fan board ..................67
Replacing the front fan board ..................68
Removing the I/O board assembly .................68
Replacing the I/O board assembly .................69
Removing the SAS backplane assembly ..............70
Replacing the SAS backplane assembly ..............71
Chapter 5. Diagnostics .....................73
Diagnostic tools ........................73
POST ............................73
POST beep codes ......................73
Error logs ..........................84
POST error codes .......................85
Checkout procedure .......................94
About the checkout procedure ..................95
Performing the checkout procedure ................95
Troubleshooting tables ......................97
CD or DVD drive problems ...................97
General problems .......................98
Hard disk drive problems ....................98
Intermittent problems......................99
Keyboard, mouse, or pointing-device problems ............99
Memory problems ......................101
Microprocessor problems....................103
iv IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide

Monitor problems ......................104
Optional-device problems ...................106
Power problems .......................107
Serial port problems .....................108
ServerGuide problems.....................109
Software problems ......................110
Universal Serial Bus (USB) port problems .............111
Video problems .......................111
Light path diagnostics ......................111
Remind button........................113
Light path diagnostics LEDs...................114
Power-supply LEDs .......................119
Diagnostic programs, messages, and error codes ...........121
Running the diagnostic programs.................121
Diagnostic text messages ...................122
Viewing the test log......................122
Diagnostic error codes ....................122
Recovering from a BIOS update failure ...............138
System-error log messages ....................139
BMC system-event log messages .................154
IPMI BMC system-event log messages ..............156
BIOS-logged BMC system-event log messages ...........172
Solving SCSI problems .....................172
Solving power problems .....................173
Solving Ethernet controller problems ................173
Solving undetermined problems ..................175
Problem determination tips ....................175
Calling IBM for service .....................176
Appendix A. Getting help and technical assistance ..........179
Before you call ........................179
Using the documentation .....................179
Getting help and information from the World Wide Web .........180
Software service and support ...................180
Hardware service and support ...................180
IBM Taiwan product service....................180
Appendix B. Notices ......................181
Trademarks..........................181
Important notes ........................182
Product recycling and disposal ..................183
Battery return program .....................184
Electronic emission notices ....................185
Federal Communications Commission (FCC) statement ........185
Industry Canada Class A emission compliance statement ........186
Australia and New Zealand Class A statement ............186
United Kingdom telecommunications safety requirement ........186
European Union EMC Directive conformance statement ........186
Taiwanese Class A warning statement ...............187
Chinese Class A warning statement ................187
Japanese Voluntary Control Council for Interference (VCCI) statement 187
Index ............................189
Contents v

vi IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
© Copyright IBM Corp. 2007 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or optional devices that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 33.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when you service electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM System x3755 Type 8877 and 7163: Problem Determination and Service Guide