IBM IntelliStation A Pro 6217 User manual

IBM IntelliStation APro Ty p e 6217
Problem Determination and
Service Guide


IBM IntelliStation APro Ty p e 6217
Problem Determination and
Service Guide


Note:
Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 157.
Eighth Edition (July 2006)
©Copyright International Business Machines Corporation 2005. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for servicing the computer ................ viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................ix
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Controls, LEDs, and connectors ...................4
Internal LEDs, connectors, and jumpers ................6
System-board option connectors ..................6
System-board internal connectors .................7
System-board external connectors .................7
System-board LEDs ......................8
System-board jumpers .....................9
Microprocessor-board LEDs ...................10
Chapter 2. Diagnostics .....................11
Diagnostic tools.........................11
Power-on self-test (POST).....................11
POST beep codes.......................11
POST error codes.......................18
Checkout procedure .......................28
About the checkout procedure ..................28
Performing the checkout procedure ................29
Troubleshooting tables ......................30
CD or DVD drive problems ...................30
Diskette drive problems.....................31
General problems .......................31
Hard disk drive problems ....................32
Intermittent problems......................32
Keyboard, mouse, or pointing-device problems ............33
Memory problems .......................34
Microprocessor problems ....................34
Monitor problems .......................35
Optional-device problems ....................36
Power problems .......................37
Printer problems .......................38
Serial port problems ......................38
Software problems ......................39
Universal Serial Bus (USB) port problems ..............39
Video problems........................39
Diagnostic programs, error codes, and messages ............40
Starting the diagnostic programs and viewing the test log ........40
Diagnostic text message ....................41
Diagnostic error codes .....................42
Creating an Enhanced Diagnostics diskette or CD ...........49
Using the Enhanced Diagnostics diskette or CD............49
System board LED errors ....................50
Microprocessor board LED errors .................53
Emergency recovery-repair diskettes (Windows).............53
©Copyright IBM Corp. 2005 iii

Creating an emergency recovery-repair diskette in Windows .......54
Using the recovery-repair diskette in Windows ............54
PC-Doctor for Windows......................55
Recovering the operating system and preinstalled software ........55
Recovering the operating system .................55
Recovering or installing device drivers ...............56
Updating (flash-updating) the BIOS code on the computer .........56
Recovering from aPOST/BIOS update failure .............58
Small computer system interface (SCSI) error codes (some models) .....59
Interrupt status port register (ISPR) error procedures ...........59
ServeRAID error codes ......................61
Erasing alost or forgotten password (clearing CMOS) ..........64
Solving power problems .....................64
Solving Ethernet controller problems .................65
Solving undetermined problems...................65
Calling IBM for service ......................66
Chapter 3. Parts listing, Machine Type 6217 .............67
Replaceable computer units ....................68
Keyboard CRUs ........................74
Product recovery CDs ......................75
Power cords ..........................75
Chapter 4. Removing and replacing computer components .......79
Installation guidelines ......................79
System reliability considerations .................79
Handling static-sensitive devices .................80
Returning adevice or component .................80
Removing and replacing Tier 1CRUs ................81
Removing the side cover ....................81
Replacing the side cover ....................82
Removing the support bracket ..................83
Replacing the support bracket ..................83
Removing the bezel ......................84
Replacing the bezel ......................84
Removing an adapter .....................85
Replacing an adapter .....................85
Cabling an optional SCSI adapter .................87
Internal drives ........................89
Power and signal cables for internal drives .............98
Removing aDIMM ......................99
Replacing aDIMM ...................... 100
Removing the battery ..................... 103
Replacing the battery ..................... 103
Removing and replacing Tier 2CRUs ................ 105
Removing an external SCSI cable ................ 105
Replacing an external SCSI cable ................ 105
Cabling the computer ..................... 107
Power cords ........................ 107
Removing and replacing FRUs ..................110
Removing amicroprocessor 1and fan sink .............110
Replacing microprocessor 1and fan sink ..............112
Removing the second microprocessor (microprocessor 2and fan sink) 114
Replacing the second microprocessor (microprocessor 2and fan sink) 117
Removing the microprocessor board ............... 121
Replacing the microprocessor board ............... 123
iv IBM IntelliStation APro Type 6217: Problem Determination and Service Guide

Removing the speaker .................... 123
Replacing the speaker..................... 125
Removing the fan assembly................... 126
Replacing the fan assembly................... 128
Removing the control panel assembly ............... 128
Replacing the control panel assembly ............... 129
Removing the audio card/FireWire assembly ............ 130
Replacing the audio card/FireWire assembly ............ 131
Removing the front USB connector assembly ............ 132
Replacing the front USB connector assembly ............ 133
Removing the power supply................... 135
Replacing the power supply................... 137
Removing the system board .................. 138
Replacing the system board .................. 140
Chapter 5. Configuration information and instructions ........ 143
Updating the firmware ...................... 143
Configuring the computer .................... 143
Using the Configuration/Setup Utility program ............ 143
Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent ..... 147
Using the Adaptec HostRAID configuration programs ......... 147
Using ServeRAID Manager ................... 150
Configuring the Gigabit Ethernet controller ............. 152
Using the SCSISelect Utility program (some SCSI models) ....... 152
Appendix A. Getting help and technical assistance .......... 155
Before you call ........................ 155
Using the documentation ..................... 155
Getting help and information from the World Wide Web ......... 156
Software service and support ................... 156
Hardware service and support ................... 156
Appendix B. Notices ...................... 157
Edition notice ......................... 157
Trademarks.......................... 158
Important notes ........................ 158
Product recycling and disposal .................. 159
Battery return program ..................... 159
Electronic emission notices (Class A) ................ 161
Federal Communications Commission (FCC) statement ........ 161
Industry Canada Class Aemission compliance statement ........ 161
Australia and New Zealand Class Astatement ............ 161
United Kingdom telecommunications safety requirement ........ 161
European Union EMC Directive conformance statement ........ 162
Taiwanese Class Awarning statement ............... 162
Chinese Class Awarning statement ................ 162
Japanese Voluntary Control Council for Interference (VCCI) statement 162
Electronic emission notices (Class B) ................ 163
Federal Communications Commission (FCC) statement ........ 163
Industry Canada Class Bemission compliance statement........ 163
Avis de conformité àla réglementation d’Industrie Canada ....... 163
European Union EMC Directive conformance statement ........ 164
Japanese Voluntary Control Council for Interference (VCCI) statement 164
Index ............................ 165
Contents v

vi IBM IntelliStation APro Type 6217: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2005 vii

Guidelines for servicing the computer
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Power
cords” on page 107.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM IntelliStation APro Type 6217: Problem Determination and Service Guide