IEI Technology PPC-F C-Q370 Series User manual

PPC-FxxC-Q370
Page i
User Manual
ePPC-FxxC-Q370 Panel PC
MODEL:MODEL:
PPC-FxxC-Q370
Modular Panel PC with 8th Gen. LGA1151 Intel® Core™ i7/i5/i3
and Pentium® Processor, DDR4, HDMI, USB 3.2, Dual GbE,
RS-232, M.2, Four SSD Bays, PCIe 3.0, RoHS Compliant,
Rev. 1.02 – January 31, 2020

PPC-FxxC-Q370
Page ii
Revision
Date Version Changes
January 31, 2020 1.02 Added a note in Section 1.5 regarding to the USB power
consumption.
March 18, 2019 1.01 Updated bottom panel photos.
November 2, 2018 1.00 Initial release

PPC-FxxC-Q370
Page iii
Safety Instructions
Warning! Read the user manual before connecting the system to the power
source.
Vorsicht! Bitte lesen Sie die Bedienungsanleitung, bevor Sie das System an eine
Stromquelle anschließen.
Attention! Avant de brancher le système à la source d'alimentation, consultez le
mode d'emploi.
Avvertenza! Consultare il manuale utente prima di collegare il sistema
all'alimentatore.
Atención! Lea atentamente este manual del usuario antes de operar la fuente de
alimentación.
警告！在將系統連接到電源之前，請仔細閱讀使用手冊。
警告！在将系统连接到电源之前，请仔细阅读使用手册。
Warning! To prevent the system from overheating, do not operate it in an area that
exceeds the maximum operating temperature described in the user manual.
Vorsicht! Um eine Überhitzung des Systems zu vermeiden, betreiben Sie es
ausschließlich im zulässigen Betriebstemperaturbereich. Dieser ist in der
Bedienungsanleitung vermerkt.
Attention! Pour éviter la surchauffe du système, ne l'utilisez pas dans une zone
dont la température dépasse les limites décrits dans le mode d'emploi.
Avvertenza! Per evitare che il sistema si surriscaldi, non utilizzarlo in aree che
superino la temperatura massima d'esercizio descritta nel manuale utente.
Atención! Para evitar el excesivo calentamiento del sistema, no opere en las
condiciones de temperatura superior a lo recomendado en este manual del
usuario.
警告！為防止系統過熱，不要在使用手冊上記載的產品工作溫度範圍之外操作此系
統。
警告！为防止系统过热，不要在使用手册上记载的产品工作温度范围之外操作此系
统。

PPC-FxxC-Q370
Page iv
Warning! Ultimate disposal of this product should be handled according to all
national laws and regulations.
Vorsicht! Die Entsorgung dieses Produkts sollte gemäß allen Bestimmungen und
Gesetzen des Landes erfolgen.
Attention! La mise au rebut ou le recyclage de ce produit sont généralement
soumis aux lois et/ou directives de respect de l'environnement. Renseignez-vous
auprès de l'organisme compétent.
Avvertenza! Lo smaltimento di questo prodotto deve essere eseguito secondo le
leggi e i regolamenti locali.
Atención! La disposición final de residuos de este producto se debe cumplir con
las normativas y leyes del país.
警告！本產品的廢棄處理應根據該國家的法律和規章進行。
警告！本产品的废弃处理应根据该国家的法律和规章进行。

PPC-FxxC-Q370
Page v
Copyright
COPYRIGHT NOTICE
The information in this document is subject to change without prior notice in order to
improve reliability, design and function and does not represent a commitment on the part
of the manufacturer.
In no event will the manufacturer be liable for direct, indirect, special, incidental, or
consequential damages arising out of the use or inability to use the product or
documentation, even if advised of the possibility of such damages.
This document contains proprietary information protected by copyright. All rights are
reserved. No part of this manual may be reproduced by any mechanical, electronic, or
other means in any form without prior written permission of the manufacturer.
TRADEMARKS
All registered trademarks and product names mentioned herein are used for identification
purposes only and may be trademarks and/or registered trademarks of their respective
owners.

PPC-FxxC-Q370
Page vi
Manual Conventions
WARNING
Warnings appear where overlooked details may cause damage to the
equipment or result in personal injury. Warnings should be taken
seriously.
CAUTION
Cautionary messages should be heeded to help reduce the chance of
losing data or damaging the product.
NOTE
These messages inform the reader of essential but non-critical
information. These messages should be read carefully as any directions
or instructions contained therein can help avoid making mistakes.

PPC-FxxC-Q370
Page vii
Table of Contents
1INTRODUCTION......................................................................................................... 1
1.1 OVERVIEW ................................................................................................................. 2
1.2 MODEL VARIATIONS .................................................................................................. 3
1.3 FEATURES .................................................................................................................. 4
1.4 FRONT PANEL ............................................................................................................ 4
1.5 BOTTOM PANEL ......................................................................................................... 5
1.6 TOP PANEL................................................................................................................. 6
1.7 TECHNICAL SPECIFICATIONS...................................................................................... 7
1.7.1 15" ~ 17" Specifications.................................................................................... 7
1.7.2 18.5" ~ 23.8" Specifications.............................................................................. 9
1.8 DIMENSIONS .............................................................................................................11
1.8.1 PPC-F15C-Q370 Dimensions..........................................................................11
1.8.2 PPC-FW15C-Q370 Dimensions ..................................................................... 12
1.8.3 PPC-F17C-Q370 Dimensions......................................................................... 13
1.8.4 PPC-FW19C-Q370 Dimensions ..................................................................... 14
1.8.5 PPC-FW22C-Q370 Dimensions ..................................................................... 15
1.8.6 PPC-FW24C-Q370 Dimensions ..................................................................... 16
2UNPACKING .............................................................................................................. 17
2.1 UNPACKING ............................................................................................................. 18
2.2 PACKING LIST .......................................................................................................... 18
2.3 OPTIONAL ITEMS ..................................................................................................... 19
3INSTALLATION......................................................................................................... 20
3.1 ANTI-S TAT I C PRECAUTIONS ..................................................................................... 21
3.2 INSTALLATION PRECAUTIONS .................................................................................. 21
3.3 INSTALLATION PROCEDURE ..................................................................................... 22
3.4 SOLID-STATE DRIVE INSTALLATION......................................................................... 23
3.5 REMOVING THE REAR COVER.................................................................................. 25
3.6 DIMM INSTALLATION ............................................................................................. 27
3.7 M.2 SSD INSTALLATION (OPTIONAL) ...................................................................... 28

PPC-FxxC-Q370
Page viii
3.8 EXPANSION CARD INSTALLATION (OPTIONAL) ........................................................ 30
3.9 MOUNTING THE SYSTEM ......................................................................................... 32
3.9.1 Panel Mounting............................................................................................... 32
3.9.2 Rack and Cabinet Installation......................................................................... 35
3.10 COM PORT CONNECTION ...................................................................................... 38
3.11 POWER-ON PROCEDURE ........................................................................................ 39
3.11.1 Installation Checklist..................................................................................... 39
3.11.2 Power-on Procedure...................................................................................... 39
3.12 SOFTWARE INSTALLATION ..................................................................................... 40
3.12.1 Driver Download .......................................................................................... 40
3.13 RAID CONFIGURATION ......................................................................................... 42
4BIOS ............................................................................................................................. 45
4.1 INTRODUCTION ........................................................................................................ 46
4.1.1 Starting Setup.................................................................................................. 46
4.1.2 Using Setup ..................................................................................................... 46
4.1.3 Getting Help.................................................................................................... 47
4.1.4 BIOS Menu Bar ............................................................................................... 47
4.2 MAIN ....................................................................................................................... 48
4.3 ADVANCED .............................................................................................................. 49
4.3.1 CPU Configuration ......................................................................................... 51
4.3.2 Thunderbolt Configuration ............................................................................. 53
4.3.3 Trusted Computing.......................................................................................... 54
4.3.4 ACPI Settings .................................................................................................. 55
4.3.5 iWDD H/W Monitor ........................................................................................ 56
4.3.5.1 Smart Fan Mode Configuration ............................................................... 57
4.3.6 F81866 Super IO Configuration ..................................................................... 59
4.3.6.1 Serial Port n Configuration ...................................................................... 60
4.3.7 RTC Wake Settings .......................................................................................... 61
4.3.8 Serial Port Console Redirection ..................................................................... 62
4.3.8.1 Legacy Console Redirection Settings ...................................................... 65
4.3.9 USB Configuration.......................................................................................... 66
4.3.10 NVMe Configuration..................................................................................... 67
4.3.11 IEI QTS.......................................................................................................... 67
4.3.12 IEI Feature .................................................................................................... 68

PPC-FxxC-Q370
Page ix
4.4 CHIPSET................................................................................................................... 69
4.4.1 System Agent (SA) Configuration.................................................................... 70
4.4.1.1 Memory Configuration............................................................................. 71
4.4.1.2 Graphics Configuration............................................................................ 72
4.4.1.3 PEG Port Configuration ........................................................................... 74
4.4.2 PCH-IO Configuration.................................................................................... 76
4.4.2.1 PCI Express Configuration ...................................................................... 78
4.4.2.2 SATA C o n figuration................................................................................. 81
4.4.2.3 HD Audio Configuration.......................................................................... 83
4.5 SECURITY ................................................................................................................ 84
4.6 BOOT ....................................................................................................................... 85
4.7 SAV E &EXIT ........................................................................................................... 87
5TROUBLESHOOTING AND MAINTENANCE .................................................... 88
5.1 PPC-FXXC-Q370 SYSTEM MAINTENANCE OVERVIEW ........................................... 89
5.2 SYSTEM TROUBLESHOOTING ................................................................................... 89
5.2.1 The System Doesn’t Turn On ........................................................................... 89
5.2.2 The System Doesn’t Boot Up........................................................................... 90
5.2.3 More Troubleshooting ..................................................................................... 90
5.3 COMPONENT REPLACEMENT.................................................................................... 91
6INTERFACE CONNECTORS .................................................................................. 92
6.1 PERIPHERAL INTERFACE CONNECTORS .................................................................... 93
6.2 INTERNAL PERIPHERAL CONNECTORS ..................................................................... 94
6.2.1 ATX Power Input Connector (ATX1) .............................................................. 95
6.2.2 Additional Power Connector (ATXPWR1)...................................................... 96
6.2.3 Battery Connector (BAT1) .............................................................................. 96
6.2.4 Chassis Intrusion Connector (CHASSIS1)...................................................... 96
6.2.5 CPU Power Connector (CPU12V1) ............................................................... 96
6.2.6 DIO Connector (DIO1) ................................................................................... 97
6.2.7 EC Debug Port (EC_DBG1)........................................................................... 97
6.2.8 Fan Connector, CPU (CPU_FAN1) ................................................................ 97
6.2.9 Fan Connectors, System (SYS_ FA N 1 , SYS_FAN2, SYS_FAN3) ...................... 98
6.2.10 I2C Connector (I2C1).................................................................................... 98
6.2.11 Internal DisplayPort Connector (IDP1) ....................................................... 98

PPC-FxxC-Q370
Page x
6.2.12 LED Connector, HDD (H_LED1) ................................................................. 99
6.2.13 LED Connector, Power (P_LED1)................................................................ 99
6.2.14 LVDS Connector (LVDS1) ............................................................................ 99
6.2.15 LVDS Backlight Connector (INV1) ............................................................. 100
6.2.16 Mini SAS Connector (MINI_SAS1) ............................................................. 100
6.2.17 Power Button Connector (P_BTN1) ........................................................... 101
6.2.18 Touch Panel Connector (TS1) ..................................................................... 101
6.2.19 RS-232 Connector (COM2)......................................................................... 102
6.2.20 RS-422/485 Connector (COM3) ................................................................. 102
6.2.21 SMBus Connector (SMB1) .......................................................................... 102
6.2.22 SPI Flash Connector (J_SPI1).................................................................... 103
6.2.23 SPI Flash (EC) Connector (J_EC1)............................................................ 103
6.2.24 Speaker Connector (SPK1) ......................................................................... 103
6.2.25 TPM Connector (TPM1) ............................................................................. 104
6.2.26 USB 2.0 Connectors, Single (JUSB1, JUSB2) ............................................ 104
6.2.27 USB 2.0 Connectors, Dual (JUSB3) ........................................................... 105
6.2.28 USB DOM Connector (USB_DOM1) ......................................................... 105
6.3 JUMPERS ................................................................................................................ 105
6.3.1 Clear CMOS Jumper (J_CMOS1) ................................................................ 106
6.3.2 ME RTC Register Setting Jumper (ME_RTC1) ............................................ 106
AREGULATORY COMPLIANCE ........................................................................... 107
BSAFETY PRECAUTIONS .......................................................................................112
B.1 SAFETY PRECAUTIONS ...........................................................................................113
B.1.1 General Safety Precautions ...........................................................................113
B.1.2 Anti-static Precautions ..................................................................................114
B.1.3 Product Disposal ...........................................................................................115
B.2 MAINTENANCE AND CLEANING PRECAUTIONS ......................................................116
B.2.1 Maintenance and Cleaning............................................................................116
B.2.2 Cleaning Tools ...............................................................................................116
CBIOS MENU OPTIONS ...........................................................................................118
C.1 BIOS CONFIGURATION OPTIONS............................................................................119
DWATCHDOG TIMER ............................................................................................. 121

PPC-FxxC-Q370
Page xi
EERROR BEEP CODE .............................................................................................. 124
E.1 PEI BEEP CODES ................................................................................................... 125
E.2 DXE BEEP CODES................................................................................................. 125
FHAZARDOUS MATERIALS DISCLOSURE....................................................... 126
F.1 ROHS II DIRECTIVE (2015/863/EU)...................................................................... 127
F.2 CHINA ROHS......................................................................................................... 128

PPC-FxxC-Q370
Page xii
List of Figures
Figure 1-1: PPC-FxxC-Q370 Series Panel PC ..............................................................................2
Figure 1-2: Front Panel ..................................................................................................................4
Figure 1-3: Bottom Panel ...............................................................................................................5
Figure 1-4: Top Panel .....................................................................................................................6
Figure 1-5: PPC-F15C-Q370 Dimensions (Unit: mm) ................................................................11
Figure 1-6: PPC-FW15C-Q370 Dimensions (Unit: mm).............................................................12
Figure 1-7: PPC-F17C-Q370 Dimensions (Unit: mm) ................................................................13
Figure 1-8: PPC-FW19C-Q370 Dimensions (Unit: mm).............................................................14
Figure 1-9: PPC-FW22C-Q370 Dimensions (Unit: mm).............................................................15
Figure 1-10: PPC-FW24C-Q370 Dimensions (Unit: mm)...........................................................16
Figure 3-1: Unlock HDD Cover ....................................................................................................23
Figure 3-2: Drive Tray Removal...................................................................................................23
Figure 3-3: SSD Retention Screws..............................................................................................24
Figure 3-4: SSD Installation.........................................................................................................24
Figure 3-5: Rear Cover Retention Screw Removal....................................................................26
Figure 3-6: Remove the Rear Cover............................................................................................26
Figure 3-7: DIMM Installation.......................................................................................................27
Figure 3-8: DIMM Slot Locations.................................................................................................27
Figure 3-9: M.2 Slot Locations ....................................................................................................28
Figure 3-10: Removing the M.2 Module Retention Screw ........................................................29
Figure 3-11: Inserting the M.2 Module into the Slot at an Angle .............................................29
Figure 3-12: Securing the M.2 Module........................................................................................30
Figure 3-13: PCIe Slot Locations ................................................................................................31
Figure 3-14: Blank Bracket Screw Removal ..............................................................................31
Figure 3-15: Install and Secure Expansion Card.......................................................................32
Figure 3-16: PPC-F15C-Q370 Panel Cutout Dimensions..........................................................33
Figure 3-17: PPC-FW15C-Q370 Panel Cutout Dimensions ......................................................33
Figure 3-18: PPC-F17C-Q370 Panel Cutout Dimensions..........................................................33
Figure 3-19: PPC-FW19C-Q370 Panel Cutout Dimensions ......................................................34
Figure 3-20: PPC-FW22C-Q370 Panel Cutout Dimensions ......................................................34
Figure 3-21: PPC-FW24C-Q370 Panel Cutout Dimensions ......................................................34

PPC-FxxC-Q370
Page xiii
Figure 3-22: Tighten the Mounting Clamp Screws....................................................................35
Figure 3-23: The Rack/Cabinet Bracket......................................................................................36
Figure 3-24: Secure the Rack/Cabinet Bracket..........................................................................36
Figure 3-25: Install into a Rack/Cabinet .....................................................................................37
Figure 3-26: RS-232 Connector (COM1, COM2).........................................................................38
Figure 3-27: Power Button...........................................................................................................39
Figure 3-28: IEI Resource Download Center..............................................................................40
Figure 3-29: RAID Configuration–BIOS Setting.........................................................................43
Figure 6-1: Main Board Layout Diagram (Front Side) ...............................................................93

PPC-FxxC-Q370
Page xiv
List of Tables
Table 1-1: Model Variations ...........................................................................................................3
Table 1-2: Technical Specifications (15" ~ 17")...........................................................................8
Table 1-3: Technical Specifications (18.5" ~ 23.8")...................................................................10
Table 2-1: Package List................................................................................................................19
Table 2-2: Optional Items.............................................................................................................19
Table 3-1: RS-232 Connector Pinouts ........................................................................................38
Table 4-1: BIOS Navigation Keys ................................................................................................47
Table 6-1: Peripheral Interface Connectors ...............................................................................95
Table 6-2: ATX Power Input Connector (ATX1) Pinouts...........................................................95
Table 6-3: Additional Power Connector (ATXPWR1) Pinouts..................................................96
Table 6-4: Battery Connector (BAT1) Pinouts ...........................................................................96
Table 6-5: Chassis Intrusion Connector (CHASSIS1) Pinouts.................................................96
Table 6-6: CPU Power Connector (CPU12V1)............................................................................96
Table 6-7: DIO Connector (DIO1) Pinouts ..................................................................................97
Table 6-8: EC Debug Port (EC_DBG1) Pinouts..........................................................................97
Table 6-9: CPU Fan Connector (CPU_FAN1) Pinouts...............................................................97
Table 6-10: System Fan Connectors (SYS_FAN1, SYS_FAN2, SYS_FAN3) Pinouts.............98
Table 6-11: I2C Connector (I2C1) Pinouts...................................................................................98
Table 6-12: Internal DisplayPort Connector (IDP1) Pinouts.....................................................98
Table 6-13: HDD LED Connector (H_LED1) Pinouts .................................................................99
Table 6-14: Power LED Connector (P_LED1) Pinouts ..............................................................99
Table 6-15: LVDS Connector (LVDS1) Pinouts........................................................................100
Table 6-16: LVDS Backlight Connector (INV1) Pinouts ..........................................................100
Table 6-17: Mini SAS Connector (MINI_SAS1) Pinouts ..........................................................101
Table 6-18: Power Button Connector (P_BTN1) Pinouts........................................................101
Table 6-19: Touch Panel Connector (TS1) Pinouts .................................................................101
Table 6-20: RS-232 Connector (COM2) Pinouts ......................................................................102
Table 6-21: RS-422/485 Connector (COM3) Pinouts ...............................................................102
Table 6-22: SMBus Connector (SMB1) Pinouts.......................................................................102
Table 6-23: SPI Flash Connector (J_SPI1) Pinouts .................................................................103
Table 6-24: SPI Flash (EC) Connector (J_EC1) Pinouts .........................................................103

PPC-FxxC-Q370
Page xv
Table 6-25: Speaker Connector (SPK1) Pinouts......................................................................103
Table 6-26: TPM Connector (TPM1) Pinouts............................................................................104
Table 6-27: Single USB 2.0 Connectors (JUSB1, JUSB2) Pinouts ........................................104
Table 6-28: Dual USB 2.0 Connector (JUSB3) Pinouts...........................................................105
Table 6-29: USB DOM Connector (USB_DOM1) Pinouts........................................................105
Table 6-30: Jumpers...................................................................................................................105
Table 6-31: Clear CMOS Jumper (J_CMOS1) Settings ...........................................................106
Table 6-32: ME RTC Register Jumper (ME_RTC1) Settings...................................................106

PPC-FxxC-Q370
Page xvi
List of BIOS Menus
BIOS Menu 1: Main .......................................................................................................................48
BIOS Menu 2: Advanced ..............................................................................................................50
BIOS Menu 3: CPU Configuration ...............................................................................................51
BIOS Menu 4: Thunderbolt Configuration..................................................................................53
BIOS Menu 5: Trusted Computing ..............................................................................................54
BIOS Menu 6: ACPI Configuration ..............................................................................................55
BIOS Menu 7: iWDD H/W Monitor ...............................................................................................56
BIOS Menu 8: Smart Fan Mode Configuration ..........................................................................57
BIOS Menu 9: F81866 Super IO Configuration ..........................................................................59
BIOS Menu 10: Serial Port n Configuration Menu.....................................................................60
BIOS Menu 11: RTC Wake Settings ............................................................................................61
BIOS Menu 12: Serial Port Console Redirection .......................................................................62
BIOS Menu 13: Legacy Console Redirection Settings .............................................................65
BIOS Menu 14: USB Configuration .............................................................................................66
BIOS Menu 15: NVMe Configuration...........................................................................................67
BIOS Menu 16: IEI QTS ................................................................................................................67
BIOS Menu 17: IEI Feature...........................................................................................................68
BIOS Menu 18: Chipset ................................................................................................................69
BIOS Menu 19: System Agent (SA) Configuration ....................................................................70
BIOS Menu 20: Memory Configuration.......................................................................................71
BIOS Menu 21: Graphics Configuration.....................................................................................72
BIOS Menu 22: PEG Port Configuration.....................................................................................74
BIOS Menu 23: PEG Port Feature Configuration.......................................................................75
BIOS Menu 24: PCH-IO Configuration........................................................................................76
BIOS Menu 25: PCI Express Configuration ...............................................................................78
BIOS Menu 26: PCIe Slot Configuration Submenu ...................................................................79
BIOS Menu 27: SATA Configuration ...........................................................................................81
BIOS Menu 28: HD Audio Configuration ....................................................................................83
BIOS Menu 29: Security ...............................................................................................................84
BIOS Menu 30: Boot .....................................................................................................................85

PPC-FxxC-Q370
Page xvii
BIOS Menu 31: Save & Exit..........................................................................................................87

PPC-FxxC-Q370
Page 1
Chapter
1
1 Introduction

PPC-FxxC-Q370
Page 2
1.1 Overview
Figure 1-1: PPC-FxxC-Q370 Series Panel PC
The PPC-FxxC-Q370 panel PC is powered by 8th Generation LGA1151 Intel® Core™
i7/i5/i3 and Pentium® Processor. It can be used as an inference computing system for AI
applications.
The PPC-FxxC-Q370 panel PC has a unique modular design to achieve high flexibility by
assembling the FLEX series system with the LCD touchscreen module. The excellent
active cooling method is utilized to effectively transfer heat from the chassis and maintain
system performance.
The PPC-FxxC-Q370 includes four low-profile PCIe slots for various expansions, two of
them are PCIe 3.0 x8 slots for adding GPU cards or image processing cards for
high-performance Artificial Intelligence computing. Four 2.5" SATA SSD bays with RAID
function are protected in a lockable cover to ensure security of data and disks. The system
is also equipped with two M.2 M-key (2280) slots to support PCIe SSD and NVMe,
providing a variety of storage interfaces for users to choose.