INDRA Smart Pioneer User manual

INDRA Smart Pioneer
User Manual

Indra Renewable Technologies Ltd. Page 2 of 19
Contents
Contents 2
Important Safety Notes 3
Introduction 4
Operation 6
Charging Cable Stowage 15
Technical Specifications 16
Troubleshooting 17
Servicing, Maintenance & Support 19

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Indra Renewable Technologies Ltd. Page 4 of 19
Introduction
Welcome
Congratulations on your purchase of a Smart Pioneer! The Indra team hope you’ll be delighted with
the features, quality and user experience of the Smart Pioneer.
This manual covers how to get started with your Smart Pioneer, explains key features, the
troubleshooting tips along with important safety and warranty information.
It is important that you read this manual carefully before using the Smart Pioneer, so you’re
completely familiar with all features, safety advice and are able to get the most from your Smart
Pioneer.
Overview
The Smart Pioneer is a permanently installed electric vehicle charger providing up to 32 Amps
(7.2kW) at 230V, 50Hz. There are 3 Smart Pioneer variants:
● Smart Pioneer Type 1 (170915A104) has a SAE J1772 (Type 1) tethered charging connector
to be used with Type 1 socket fitted EVs;
● Smart Pioneer Type 2 (170915A105) has an IEC 62196 (Type 2) tethered charging connector
to be used with Type 2 socket fitted EVs;
● Smart Pioneer Type 2 Socket (170915A106) can be used with multiple types of charging
cables, provided at least one end of the cable is fitted with an IEC 62196 male connector.
The Smart Pioneer works like conventional chargers, but also offers a range of smart charging
modes, designed to take advantage of local generation (e.g. solar PV), variable rate tariffs (e.g. Time
of Use), as well as schedule charging according to live carbon intensity of grid power. In all modes,
the Smart Pioneer calculates the best charging schedule that gets your EV ready when you need it.
Features
● Available in Type 1, Type 2 Tethered and Untethered versions
● 3 charging modes: Smart, Boost & Home Alone
● Remote control and analytics via the ev.energy App
● Works with local generation e.g. Solar
● Economy tariff charging
● Minimises the carbon of a charging session
● Manual override on the charger and in the ev.energy App
● Integral cable storage and charging holster
● Supplied with a current sensor
● Remote software updates
● High weather protection rating (IP65)

Indra Renewable Technologies Ltd. Page 5 of 19
Controls and Indicators
Primary Status LED
Multi-coloured, highlighting the operational
state and mode
Charging Status Indication
Four individual LEDs indicating whether the
unit is disconnected from your EV, Connected
but Idle or Charging
Tethered Charging Cable
For tethered variants, a 5m long charging cable
is attached
Charging Connector Holster
When not in use, and to prevent water ingress,
the charging connector should be pushed into
the unit’s holster
BOOST Button
If you need to over-ride your pre-set schedule,
press BOOST on the unit or in the App to
charge instantaneously at maximum rate
Integrated Cable Storage
When not in use, simply wrap the charging
cable around the unit
1
2
3
4
5
6

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Indra Renewable Technologies Ltd. Page 16 of 19
Technical Specifications
General Specification
Model Name
Smart Pioneer
Mode
Mode 3: Type 2 socket, Type 1 or Type 2 tethered cable
Overall Dimensions
200mm x 130mm x 420mm
Weight
3.5kg (excluding cable)
Operating temperature
-20℃ to 50℃
Charging Cable Length
Up to 4.5m
Operating humidity
10% to 85%
Installation
Indoor / Outdoor wall mounted
Communications
Ethernet or Cellular Network (optional)
Communication Protocol
ev.energy
User Interface
● Capacitive Touch Panel
● Customer Companion App
Certification
● CE certified
Electrical Specification
Max. output power
7.2kW (1P)
Input voltage
230V, AC ± 10% (1P)
Output current
Variable up to 32A
Nominal frequency
50Hz
Degree of protection
IP64 protection
Overvoltage category
CAT III

Indra Renewable Technologies Ltd. Page 17 of 19
Troubleshooting
LED Signal Descriptions:
LED state
Description
1
All LEDs off
Unit is in a powered OFF state.
The unit has no power. Check the mains wiring and make sure that
all connections are correct. Ensure that all RCD or selector switches
are in the correct operational state.
If the connections are correct and checked twice contact Customer
support.
2
Primary LED White, lit in Steady State
Smart mode.
The unit is connected to Indra. The unit will charge based on driver
requirements and smart schedules.
3
Primary LED Blue, lit in Steady State
Boost mode.
The ‘Boost’ button has been pressed. The unit is now charging at full
power and will over-ride any scheduling commands.
4
Primary LED Yellow, lit in Steady
State
Solar Match mode
The unit is using micro-generated, on-site electricity to charge the
EV
5
Primary LED Red, lit in Steady State
OR
Primary LED Red, Flashing**
Fault mode
The unit has encountered an error.
Perform a hard restart on the unit by turning the rotary isolator
switch on and off or by flipping the RCD inside the house consumer
unit.
If the steady red light persists upon reboot, contact Customer
Support.
6
Primary LED Purple, Solid on Start-up/
immediately after a Power Cycle
Booting.
The unit is now powering up and running its start-up sequence, this
will last for a period of approximately 30 seconds.
Do not attempt to plug the device into an EV whilst booting is in
progress.
7
Primary LED Blue, Flashing**
Software update in progress.
The unit is now downloading a software update from the cloud.
Ensure that the unit is not disconnected from the internet, or power
removed from the device, during this period/ procedure.
8
Primary LED Purple, Flashing**
(continuing after Start-up sequence)
The charger cannot communicate with Indra.
The repeating flashing pattern gives an indication of the fault:
1 flash, repeating - Connected to the internet but unable to connect
to Indra. Contact Customer Support.
2 flashes, repeating - There is a problem with the connection to
your router. Check all cables are plugged in, that the ethernet cable
functions and that other devices in the home are connected to the
internet or try restarting the router.

Indra Renewable Technologies Ltd. Page 18 of 19
3 or more flashes, repeating - There is likely a problem with the
router. Check that other devices in the home are connected to the
internet and try restarting the router.
9
Charging Status Indicators Off
EV is not connected
Plug in your EV to enable charging
Where an untethered cable is being used, ensure the device end is
plugged in first, before plugging the opposite end into the EV
10
Charging Status Indicators White,
Cycling Downwards
Charging Mode.
The charger is currently charging your vehicle.
11
Charging Status Indicators White, all lit in
Steady State
Idle.
The charger is currently idle and not charging.
12
Charging Status Indicators White, all
Flashing
Delay
The charger knows a vehicle is connected but is currently Idle.
Either the car is fully charged or awaiting a scheduled charge.
If neither of the above applies, contact Customer Support.

Indra Renewable Technologies Ltd. Page 19 of 19
Servicing, Maintenance & Support
If you run into any problems with your Smart Pioneer, please don’t try to repair it yourself.
The Smart Pioneer MUST NOT be repaired by the customer. Repair of the charger is to be carried out
ONLY by the manufacturer or their approved installation partners.
In the case that any Smart Pioneer system safety component (defined as any breaker, fuse, limit cut
out, enclosure, grounding equipment) fails completely or partially; maintenance or replacement of
the charger may be required.
Disposal
In accordance with European Directive 2002/96/EC on Waste Electrical and Electronic
Equipment (“WEEE”) and its implementation in national law, used electrical devices such as
the Smart Pioneer must be collected separately and recycled in an environmentally
responsible manner.
All end of life Smart Pioneer devices must be returned to Indra Renewable Technologies Ltd for
appropriate recovery & recycling.
If this cannot be achieved, then the customer must take the end of life product to a designated
collection facility (DCF) as detailed by their local authority (LA). Such facilities include civic amenity
and waste collection sites.
Support and Contact Information
We’re sure you’ll enjoy charging with your Smart Pioneer, but if you do experience any issues or
require technical support, please get in touch with your installation retail partner in the first
instance.
Information you will require to hand includes your charger serial number, the date of installation,
and a brief description of the issue.
You will find further details within the ‘Contact Us’ section of the ev.energy App,
Open Source Declaration
This product contains Free/Open Source Software. For further information, please visit
https://storage.googleapis.com/etp_oss/index.html

Visit www.indra.co.uk
United Kingdom 01684 770 631
Worldwide 00441684 770 631
INDRA Renewable
Technologies
Unit 1,Sentinel House,
Sparrowhawk Close, Malvern,
Worcestershire, WR14 1GL
Contact INDRA
For more information, please contact us;