InfoPrint 4247 Z03 Setup guide

InfoPrint 4247 Serial Matrix Printers
InfoPrint 4247 Model Z03 Printer:
Maintenance Information
Document Number: G550-1021-00

Note:
Before using this information and the product it supports, read the information in “Safety and environmental notices” on page 10
and “Notices” on page 296.
First edition (May 2008)
Internet
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You can send comments by e-mail to [email protected] or by mail to:
InfoPrint Solutions Company
6300 Diagonal Hwy 002J
Boulder, CO 80301-9270
U.S.A.
This product is or contains commercial computer software and commercial computer software documentation developed exclusively
at private expense. As specified in Federal Acquisition Regulation 12.212 in the case of civilian agencies and Defense Federal
Acquisition Regulation Supplement 227.7202 in the case of military agencies, use, duplication and disclosure by agencies of the U.S.
Government shall solely be in accordance with the accompanying International Program License Agreement in case of software
products and in accordance with the licensing terms specified in the product’s documentation in the case of hardware products.
©Copyright InfoPrint Solutions Company 2008. All rights reserved.

Contents
Safety and environmental notices .......................................10
Safety notices ...................................................10
Danger hazard level ...............................................10
Caution hazard level ..............................................10
Attention notices..................................................11
Safety precautions.................................................11
Electrical safety .................................................11
Electrostatic discharge (ESD) procedures....................................12
Approved power cord and receptacle ......................................13
Electrical safety and portable power strip receptacles..............................13
Connecting or disconnecting acommunication port, ateleport, or an attachment connector ..........14
Servicing during an electrical storm .......................................14
Safety inspection.................................................15
Instructions ....................................................15
Reference items .................................................15
Safety inspection procedure............................................16
Performing apower-receptacle safety-check ..................................16
Ground connectors check ............................................17
Environmental notices ...............................................20
Product recycling and disposal .........................................20
The 4247 Model Z03 Serial Matrix Impact Printer ...............................21
Print speeds ....................................................22
Paper paths ....................................................23
Paper path nomenclature ............................................23
Print qualities ...................................................23
Fast draft print quality selection .........................................23
4247 Model Z03 differences and commonality with other models .........................24
©Copyright InfoPrint Solutions Company 2008 3
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Controller boards ................................................24
Carriage .....................................................25
Covers......................................................25
Flash memory download and printer microcode file ...............................25
Operator panel .................................................25
Paper paths ...................................................26
Printhead ....................................................26
Printhead mask .................................................26
Ribbon cartridge.................................................26
Test &Diagnostics................................................26
Related information ................................................27
Softcopy .....................................................27
Hardcopy ....................................................27
Chapter 1. Diagnosing problems ........................................28
Maintenance analysis procedures (MAPs) ....................................29
Defining the problem ..............................................29
MAP 0100: START of call .............................................32
MAP 0120: Parallel, serial or USB interface....................................34
MAP 0122: LAN Interface .............................................38
MAP 0130: No paper movement .........................................40
MAP 0131: Paper path sensor ..........................................42
MAP 0140: Printhead drive ............................................43
MAP 0150: Power supply .............................................47
MAP 0160: Ribbon feed and ribbon lift ......................................53
MAP 0180: Top cover interlock ..........................................57
MAP 0190: Form feed problems .........................................58
MAP 0200: 055 AFTA errors ...........................................69
MAP 0210: Intermittent failures ..........................................71
MAPs reference tables ..............................................73
Reference table 1, error messages .......................................73
Contents 4

Reference table 2, no printed characters ....................................77
Reference table 3, print quality failures .....................................78
Reference table 4, operator panel and miscellaneous problems ........................79
Reference table 5, power supply connector pins and voltages .........................81
Reference table 6, ribbon lift and 26-pin cable connectors ...........................82
Chapter 2. Diagnostics..............................................83
Test and diagnostic information—Model Z03 ...................................85
Printing the printer demonstration ........................................85
Printing the firmware part number and version levels ..............................85
Printing the printer configuration and the custom sets .............................85
Printing and clearing the error log, and printing the usage metrics .......................86
Running the test and diagnostic (T&D) programs ................................88
T&D procedures .................................................90
T&D error messages and actions .......................................112
Test Descriptions ................................................114
Chapter 3. Wiring diagrams ..........................................118
18-Wire printhead resistance checks.......................................119
Printhead cable wiring ............................................. 122
AFTA motor wiring ................................................ 123
Attachment Connectors ............................................. 124
Carriage motor wiring .............................................. 126
Operator panel cable wiring ........................................... 127
Paper feed motor wiring ............................................. 128
Ribbon feed motor wiring ............................................ 129
Ribbon lift motor wiring.............................................. 130
Sensor cable assembly wiring .......................................... 131
Tractor assembly cable wiring .......................................... 132
Chapter 4. Locations .............................................. 133
Contents 5

Chapter 5. Removals, service checks and adjustments ........................... 135
Service position ................................................. 138
Paper path nomenclature ........................................... 138
Service checks and adjustments ......................................... 138
Automatic Forms Thickness Adjustment (AFTA) ................................ 138
Print Head Gap Service Checks ........................................ 142
Bidirectional Printing .............................................. 148
Carriage drive belt ............................................... 150
Carriage support shaft ............................................. 152
First line printing ................................................ 154
Paper feed belt................................................. 154
Paper path service checks ........................................... 155
Print quality service checks .......................................... 159
Printhead drive service check ......................................... 163
Ribbon feed and ribbon lift service check ................................... 168
Sensor service checks ............................................. 171
Tear-off line .................................................. 173
Tractor asm. service checks .......................................... 175
Removals .................................................... 181
Overview .................................................... 181
Covers ..................................................... 181
Controller Board ................................................ 189
Slot assembly ................................................. 191
Attention light ................................................. 193
Automatic forms thickness adjust (AFTA) assembly .............................. 194
Carriage assembly ............................................... 196
Carriage drive belt ............................................... 199
Carriage drive motor assembly and fan .................................... 201
Carriage support shaft ............................................. 203
Encoder board ................................................. 204
Engine board.................................................. 207
Contents 6

Lower plastic shield/lower mylar ........................................ 210
Operator panel .................................................211
Paper bail assembly .............................................. 212
Paper feed motor ............................................... 213
Paper feed motor drive belt .......................................... 214
Platen assembly ................................................ 215
Power supply.................................................. 218
Printer mechanical assembly.......................................... 219
Printhead.................................................... 220
Printhead Mask ................................................ 221
Ribbon drive motor and drive assembly .................................... 223
Ribbon lift motor ................................................ 225
Upper feed roller shaft assembly........................................ 226
Sensor cable assembly ............................................ 228
Tractor asms. ................................................. 229
Chapter 6. Parts catalog ............................................ 231
How to use this parts catalog .......................................... 232
Assemblies.................................................... 234
Assembly 1: Cover assembly, main ....................................... 235
Assembly 2: Cover assembly, front ....................................... 237
Assembly 3: Cover assembly, left- and right- side ................................ 239
Assembly 4: Cover assembly, rear and controller board ............................. 241
Assembly 5: Cover assembly, top ........................................ 243
Assembly 6: Board (front), encoder ....................................... 245
Assembly 7: Boards and fans (rear) engine, power supply, and fans ...................... 247
Assembly 8: Carriage assembly ......................................... 250
Assembly 9: Mechanical assembly I....................................... 252
Assembly 10: Mechanical assembly II ...................................... 255
Assembly 11: Mechanical assembly III ...................................... 258
Assembly 12: Mechanical assembly and base .................................. 260
Contents 7

Assembly 13: Cover Assembly, Operator Panel ................................. 262
Assembly 14: Parts kits, tools, and line cords .................................. 264
Assembly 15: Printhead and cables ....................................... 274
Assembly 16: Tractor assembly. ......................................... 276
Chapter 7. Preventative Maintenance ..................................... 277
Appendix A. Printer configuration ....................................... 278
Unlocking and locking printer configuration menu ................................ 279
Printing the printer configuration and the custom sets .............................. 279
Factory defaults ................................................. 279
Changing avalue in the printer configuration menu ............................... 280
IPDS configuration ................................................ 280
ASCII configuration ............................................... 280
LAN attachment configuration .......................................... 280
Appendix B. Supplies, forms, paths, &environmental considerations ................... 281
Supplies ..................................................... 282
Choosing aforms path for your needs ...................................... 282
Choosing aforms path for special forms..................................... 283
Other considerations for forms .......................................... 284
Forms and paper specifications ........................................ 285
Forms stacking recommendations ........................................ 287
Forms stack input and output locations ..................................... 287
Environmental Requirements .......................................... 289
Operating Environment............................................. 289
Shipping Environment ............................................. 289
Storage Environment.............................................. 290
Appendix C. Firmware Downloading ..................................... 291
Loading code though the Parallel Port ...................................... 292
Loading code though the Ethernet Port ..................................... 293
Contents 8

Error messages ................................................. 295
Notices ..................................................... 296
Product recycling and disposal.......................................... 299
Trademarks ................................................... 300
Communication statements ........................................... 301
Part number index ............................................... 306
Index....................................................... 310
Contents 9

Safety and environmental notices
Safety notices
There are two levels of safety notices: Danger and Cautions.
Danger hazard level
The word Danger indicates the presence of ahazard that has the potential of causing death or serious personal
injury.
DANGER notices are numbered <1-1>,<1-2>,and so forth where they appear in the text of this manual. Use the
notice number to locate the national language translation of that notice in InfoPrint 4247 Printers: Safety
Information,(S550-1020).
Example of aDanger notice:
DANGER
<1-10> Hazardous voltages are present. Do not touch the pins or sockets of the power receptacle.
Caution hazard level
The word Caution indicates the presence of ahazard that has the potential of causing moderate or minor
personal injury.
CAUTION notices are numbered <2-1>,<2-2>,and so forth where they appear in the text of this manual. Use the
notice number to locate the national language translation of that notice in InfoPrint 4247 Printers: Safety
Information,(S550-1020).
Example of aCaution notice:
©Copyright InfoPrint Solutions Company 2008 10