intertel AXXESS User manual

Inter-Tel®Axxess®
Converged Communications Platform
MITEL
Installation and Maintenance Manual

Issue 11.0, May 2008
INTER-TEL®AXXESS®CONVERGED
COMMUNICATIONS PLATFORM
INSTALLATION AND MAINTENANCE MANUAL
Part Number
550.8000

NOTICE
This Inter-Tel®Axxess®Installation and Maintenance Manual is released by Inter-Tel (Delaware), Inc. as a
guide for certified service personnel. It provides information necessary to properly install, configure, and
operate the Inter-Tel Axxess system.
The contents of this document reflect current Inter-Tel standards and are subject to revision or change without
notice. Some features or applications mentioned may require a future release and are not available in this
release. Future product features and applications are subject to availability and cost. Some features or
applications may require additional hardware and/or specific software.
The contents of this manual may include technical or other inaccuracies. Inter-Tel reserves the right to make
revisions or changes without prior notice. Software packages released after the publication of this manual will
be documented in addenda to the manual or succeeding issues of the manual.
For additional information and/or technical assistance in the North America, certified technicians may contact:
Chandler Technical Support Department
Mitel Networks, Inc.
7300 West Boston Street
Chandler, AZ 85226-3224
1-888-777-EASY (3279)
For information on how to contact Inter-Tel Technical Support outside of North America, please refer to your
Channel Support Agreement.
If you have any questions or comments regarding this manual or other technical documentation, contact the
Inter-Tel Technical Publications Department at:
[e-mail]
Inter-Tel®is a registered trademark of Inter-Tel (Delaware), Incorporated.
Mitel®is a registered trademark of Mitel Networks Corporation.
All other trademarks mentioned in this document are the property of their respective owners, including Mitel Networks Corpora-
tion and Inter-Tel (Delaware), Incorporated. All rights reserved.
© 1993-2008 Inter-Tel (Delaware), Incorporated, printed in USA
Personal use of this material is permitted. However, permission to reprint/republish this material for advertising or promotional
purposes or for creating new collective works for resale or redistribution to servers or lists, or to reuse any copy righted component
of this work in other works must be obtained from Inter-Tel, Inc.
Portions of this manual and the respective systems and/or methods described therein may be covered under U.S. patent numbers
4,932,022, 4,977,590, 5,109,519, 5,127,003, 5,341,412, 5,351,276, 5,412,715, 5,461,665, 5,465,286, 5,793,861, 5,815,566,
6,205,206, 6,463,051, D479,517, D482,342, D483,749, D483,750, D489,049, 6,754,187, 6,760,427, 6,798,874, 6,829,249,
6,999,431, D499,724, 7,031,443, 7,292,685, 7,318,109; other patents pending. Portions of this system that communicate using the
G.729 protocol are covered under patent licenses from third parties.

Product Disposal Instructions
This symbol indicates that the product is classified as electrical or electronic equipment and
should not be disposed of with other commercial or household waste at the end of its work-
ing life. For appropriate disposal and recycling instructions, contact your local recycling
authority or Inter-Tel provider.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the Euro-
pean Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using
the best available recovery and recycling techniques.

Page v
Version 11.0 New Features
INTER-TEL®AXXESS®MANUAL VERSION 11.0 –May 2008
Version 11.0 New Features
For those individuals who are already familiar with the Issue 10.0 Inter-Tel® Axxess®Installa-
tion and Maintenance Manual (part number 550.8000), the following new items are introduced
in the version 11.0 release. Throughout the manual, “change bars” like the one next to this
paragraph have been placed in the margins to indicate any new or revised information since the
Issue 10.0 Manual.
CONTENTS PAGE
Features and Enhancements in v11.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Call Processing Server on Windows Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Music-On-Hold for Call-Routing Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Caller ID Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Caller ID Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Phantom Devices Enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Additional System Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Windows Vista Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Axxess v9.1 End of Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
New Enhanced IP Resource Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Models 8622 and 8662 Multi-Protocol Endpoint PoE Class 2 Support . . . . . . . . . . . . . . . . . . viii
New Session Initiated Protocol (SIP) Gateways. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Enterprise Messaging Enhancements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Unified Messaging Open Standards Edition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Unified Messaging End of Sale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Upgrading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
DB Programming Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Page vi
Version 11.0 New Features
INTER-TEL®AXXESS®MANUAL VERSION 11.0 –May 2008
FEATURES AND ENHANCEMENTS IN V11.0
The following sections summarize new features and enhancements provided with v11.0. For
information on the new features, refer to the pages listed below:
•Call Processing Server on Windows Server 2003 (see below)
•Music-On-Hold for Call-Routing Tables (see below)
•Caller ID Forwarding (see below)
•Caller ID Enhancements (see page vii)
•Phantom Devices Enhancement (see page vii)
CALL PROCESSING SERVER ON WINDOWS SERVER 2003
Windows Server®2003 (Telco version) operating system (OS) with Service Pack 2 (SP2) is
now supported for the Call Processing Server (CPS). Field upgrades must be done by certified
technicians only. See “Call Processing Server on Windows Server 2003” on page C-3 for
details.
MUSIC-ON-HOLD FOR CALL-ROUTING TABLES
Inter-Tel Axxess Call Processing manages the audio connections for incoming Public Switched
Telephone Network (PSTN) calls. Currently, when a device places a call on hold, the trunk set-
tings determine how it provides hold audio for the outside party. This determination is based
on the settings at the Central Office (CO) trunk group to which the trunk resides. The settings
include “Music-On-Hold,” “Audio on Transfer to Ring,” “Audio on Transfer to Hold,” and
“Audio on Hold for Transfer Announcement.” Each of these fields allows for various options,
including Silence, Tick Tone, Ringback, Board, Music-On-Hold, and Use Next Device’s Audio
Source. See page 6-324 for details.
Call Processing (CP) v11.0 modifies this functionality such that CO trunk calls routed through
Call Routing Tables (CRTs) use the matching CRT entry’s “Music-On-Hold Profile” to over-
write the settings at the CO Trunk Group. See “Music-On-Hold for Call-Routing Tables” on
page 5-98 for details.
CALLER ID FORWARDING
Caller ID forwarding allows Call Processing (CP) to send Caller ID information from any
incoming services to the public or private network using Primary Rate Interface (PRI) or Basic
Rate Interface (BRI) Integrated Services Digital Network (ISDN) circuits. In the European
market Caller ID is known as Calling Line Identification [CLID]. When Caller ID is enabled,
the system includes information that identifies the caller to the public or private network. For
additional information, see the following locations in the manual:
•Feature Descriptions (see page 5-77)
•Troubleshooting (see page 7-36)
OAI Caller ID Control
System OAI Level 2 Toolkit v9.3 has been enhanced to support Caller ID Forwarding by add-
ing the <Caller_ID_Number> and <Caller_ID_Name> fields to the syntax of the command
string. For details, refer to the latest version of the System OAI Toolkit Specifications Manual,
document part no. 835.2615.

Page vii
Version 11.0 New Features
INTER-TEL®AXXESS®MANUAL VERSION 11.0 –May 2008
CALLER ID ENHANCEMENTS
Because some Central Offices are now requiring that calls have Caller ID set, this release adds
the “Calling Party Number” and “Calling Party Name” fields to the following settings in Data-
base (DB) Programming:
•Voice Mail (see page 6-369)
•Trunk Group (see page 6-207)
This release also adds the following fields:
•Emergency Calling Party Number (see page 6-209)
•Force Trunk Group Calling Party Name and Number (see page 6-241)
For node networking, if the connected nodes are running Axxess system software earlier than
v11.0, the older version nodes ignores all the new fields and function as it does currently.
PHANTOM DEVICES ENHANCEMENT
Phantom device functionality has been enhanced in v11.0. The new phantoms are fully func-
tional virtual devices on the system. For additional information, see the following locations:
•Feature Descriptions (see page 5-120)
•Programming (see page 6-196)
•Troubleshooting (see page 7-50)
ADDITIONAL SYSTEM CHANGES
The following changes are not related to the v11.0 new features and enhancements:
•Windows Vista Support (see below)
•Axxess v9.1 End of Sale (see page vii)
•New Enhanced IP Resource Cards (see page viii)
•Models 8622 and 8662 Multi-Protocol Endpoint PoE Class 2 Support (see page viii)
•New Session Initiated Protocol (SIP) Gateways (see page viii)
•Enterprise Messaging Enhancements (see page ix)
•Unified Messaging Open Standards Edition (see page ix)
•Unified Messaging End of Sale (see page ix)
WINDOWS VISTA SUPPORT
Inter-Tel Axxess is compatible with Microsoft®Windows®Vista®. The supported versions are
the latest version of v9.1 and later. These versions’ DB Programming and Utilities are also
compatible with Windows Vista. For compatibility information, go to Inter-Tel Compatibility
Matrix (http://www.inter-tel.com/portal/page/portal/us_edge/technical/compatibilitymatrix) on
the Inter-Tel edGe®Web site.
AXXESS V9.1 END OF SALE
Axxess v9.1 has reached its end of sale and is no longer supported as of April 30, 2008. Inter-
Tel recommends that current v9.1 or earlier installations upgrade to Axxess v10.0 or later.

Page viii
Version 11.0 New Features
INTER-TEL®AXXESS®MANUAL VERSION 11.0 –May 2008
NEW ENHANCED IP RESOURCE CARDS
The Inter-Tel Axxess Internet Protocol Resource Card (IPRC) “enhanced” daughter card offers
new technology for echo cancellation on all calls routed through the IPRC, as well as enhanced
diagnostics for troubleshooting echo problems. When the enhanced daughter card is installed
and programmed, the new technology on the daughter card replaces the echo cancellers on the
IPRC, resulting in improved echo cancellation. There are two types of enhanced daughter cards
available:
•IPRC-DE (Daughter Enhanced), part no. 550.2277: Provides new echo cancellation
technology.
•IPRC16-DE, part no. 550.2276: Provides new echo cancellation technology with the
DSP circuitry for up to 16 additional Voice over Internet Protocol (VoIP) channels.
For more information, refer to the IPRC Enhanced Daughter Card Installation Instructions
(document part no. 835.3195) and the IPC/IPRC and IP Endpoint Firmware Notice (document
part no. 835.2720-9).
MODELS 8622 AND 8662 MULTI-PROTOCOL ENDPOINT POE CLASS 2 SUPPORT
New Models 8622 and 8662 endpoints are now available. They are Class 2 Power over Ether-
net (PoE) devices. The new endpoints replace the existing endpoints. Table 1 shows the exist-
ing and new part numbers.
NEW SESSION INITIATED PROTOCOL (SIP) GATEWAYS
The following new SIP gateways are available through the Inter-Tel®CommSource®division:
•Quintum®AFT 400 gateway
•AudioCodes™MP-114 SIP gateway
These gateways replace the AudioCodes MP-104 SIP Gateway that has gone end-of-life in
October 2006. Both gateways support analog Foreign eXchange Office (FXO) ports. The setup
procedure is different for each device; the MP-114 gateway uses a Web interface called the
AudioCodes Web administrator, while the AFT 400 gateway uses a Configuration Manager
program and a Command Line Interface (CLI). Existing Axxess systems must upgrade to
v10.0 or later to support the gateways. For more information, refer to the Inter-Tel Axxess/5000
Quintum SIP Gateway Installation Manual (document part no. 835.3123) or the Inter-Tel
Axxess/5000 AudioCodes MP-114 SIP Gateway Installation Manual (document part no.
835.3202).
Table 1. Models 8622 and 8662 Part Numbers
Model Existing
Part Number
New
Part Number
Model 8622 – 2-Line Display Multi-Protocol Endpoint 550.8622 550.8622P
Model 8662 – 6-Line Display Multi-Protocol Endpoint 550.8662E 550.8662P

EM v1.1 Page ix
Version 11.0 New Features
INTER-TEL®AXXESS®MANUAL VERSION 11.0 –May 2008
ENTERPRISE MESSAGING ENHANCEMENTS
The following describes current and future enhancements for Enterprise®Messaging (EM).
EM v1.1
EM v1.1, Service Pack (SP) 2, was released in February 2008. For a list of enhancements, refer
to the Enterprise Messaging Installation and Maintenance Manual Issue 1.1, Revised February
2008 (document part no. 780.8006). This release does not support Unified Messaging Open
Standards Edition (OSE) v2.0 (see below).
EM v1.2
EM v1.2 is scheduled to release in May 2008. This release supports Unified Messaging OSE
v2.0 (see below). For information about EM v1.2, refer to the Addendum to the Issue 1.1 Inter-
Tel Enterprise Messaging Installation and Maintenance Manual For Version 1.2 Software (part
number 780.8007).
EM v2.1
The following new features are to be introduced in EM v2.1. These new features require a
v11.0 or later system:
•Option Swap: 7 and 9 Keys (see page 4-70)
•VPIM Networking (see page 4-71)
UNIFIED MESSAGING OPEN STANDARDS EDITION
Axxess v8.23x or later supports Unified Messaging OSE, a client-free Unified Messaging dis-
tribution for the Inter-Tel Enterprise Messaging voice messaging server. Unlike previous Uni-
fied Messaging products from Inter-Tel, users do not have to install a special Unified
Messaging client application on their desktop computer to view, play, and manage voice mail
messages. With Unified Messaging OSE, the e-mail client can be any Internet Message Access
Protocol (IMAP) v4 compliant client that is configured to connect to the IMAP server located
on Enterprise Messaging. To use the latest version of Unified Messaging OSE, v2.0, existing
Axxess systems must upgrade to v10.2 or later, and to Enterprise Messaging v1.2 or later.
For Unified Messaging OSE v2.0 programming and feature information, refer to the latest ver-
sion of the Unified Messaging Open Standards Edition Administrator’s Guide (document part
no. 835.3162). For end-user information and instructions for using features, refer to the Unified
Messaging Open Standards Edition User Guide (part number 835.3164).
UNIFIED MESSAGING END OF SALE
Unified Messaging versions 2.2 (VPU) and 2.3 (EM) have reached their end of sale and are no
longer supported as of April 30, 2008.
Inter-Tel recommends that current UM v2.2 and v2.3 installations upgrade to UM Open Stan-
dards Edition (OSE). See Unified Messaging Open Standards Edition above for more informa-
tion.

Page x System – Cabinets
Version 11.0 New Features
INTER-TEL®AXXESS®MANUAL VERSION 11.0 –May 2008
LICENSING
Table 2 lists the licenses required for v11.0.
INSTALLING
Because there is no new hardware for v11.0, there are no new installation instructions in this
release.
UPGRADING
Axxess v11.0 now supports the Call Processing Server on Windows Server 2003. Not all hard-
ware configurations can be upgraded to Windows Server 2003. See Table E-2 on page E-8 for
the CPS upgrade method to Windows Server 2003. Axxess v11.0 continues to support Win-
dows 2000 Professional OS for the CPS.
A software license is required for all upgrades. If you are upgrading from 10.x or earlier, a
v11.0 upgrade license is required. To upgrade an Axxess system v11.0, follow the procedures
outlined in “Appendix E — Upgrading to v11.0” on page E-1.
DB PROGRAMMING CHANGES
This section describes minor changes that are made in v11.0 DB Programming. The changes
are not related to the v11.0 new features and enhancements.
System – Cabinets
When the Loop Start Card/Daughter cards (LSC-Ds) and Singe Line 16 Cards (SLC-16s) are
programmed in DB Programming, and there are LSCs and SLCs installed in the associated
slots and vice versa, the cards are not allowed to come online. They are, instead, logged as
“Ignored” when plugged in. This change prevents a potential one-way audio problem where
the system fails to allocate the necessary voice channels for a hardware board. The problem
only exists for hardware boards that do not match the DB Programming board type.
Voice Processor – Devices – Mailboxes – <node> – <mailbox>
To improve the programming procedures for Unified Messaging, the Fax/E-Mail Forwarding
subfolder has been removed. The fields in this folder are now located in the Unified Messaging
subfolder under Voice Processor/Devices/Mailboxes/<node>/<mailbox>.
TROUBLESHOOTING
The following troubleshooting issues are discussed:
•Caller ID Forwarding Issues (see page 7-36)
•Phantom Device Issues (see page 7-50)
Table 2. Version 11.0 Licenses
Hardware Part No.
Axxess Software v11.0 840.0828
Axxess Software Upgrade v10.x to v11.0 840.0829

Page xi
CONTENTS PAGE
Table of Contents
INTER-TEL®AXXESS®MANUAL VERSION 11.0 –May 2008
Version 11.0 New Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
List of Figures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
List of Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxvi
Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxiii
Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxiii
Network Security Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxiii
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxiv
Secure Socket Layer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxv
Overview 1-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
2. Axxess Converged Communications Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
3. Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
4. “Endpoints” and “Phones” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
5. Multicultural English References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
6. ATM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
7. System Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
8. System Network Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
9. Voice Processing Unit Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
10. Voice Processing Unit Network Capacities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16
11. Software Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
12. Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19
13. Hardware Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21
14. Installation, Programming, and Maintenance Summary . . . . . . . . . . . . . . . . . . . 1-21
15. Features Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-22
Table of Contents

Page xii
Table of Contents
INTER-TEL®AXXESS®MANUAL VERSION 11.0 –May 2008
CONTENTS PAGE
Specifications 2-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
2. Cabling and the Main Distribution Frame (MDF) . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
3. ATM Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
4. Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
5. Station Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-72
6. Voice Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-88
7. IP Network Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-94
8. Additional System Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-99
Installation 3-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
2. New System Installation Outline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3. Network Installation Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
4. Installation Guidelines for Adding to or Upgrading a System. . . . . . . . . . . . . . . . 3-8
5. Pre-Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
6. Station Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
7. Assembling the Main Distribution Frame (MDF) Backboard . . . . . . . . . . . . . . . 3-22
8. Original Equipment Chassis Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-74
9. New-Type Equipment Chassis Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-83
10. Circuit Card Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-91
11. ATM Switch Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-163
12. Uploading Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-170
13. Station Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-178
14. Voice Processing PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-210
15. Voice Processing Unit Power Supply Replacement . . . . . . . . . . . . . . . . . . . . . . . 3-233
16. Voice Processing TCP/IP Network Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-234
17. SMDR/Error Message Output Device Installation . . . . . . . . . . . . . . . . . . . . . . . 3-237
18. External Music Source Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-237
19. External Paging Equipment Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-239
20. CT Gateway/Transceiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-240

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Voice Processing Features 4-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
2. Voice Processor Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
3. Automated Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16
4. Call Routing Announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21
5. Multilingual Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
6. Voice Processing Fax-On-Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
7. Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
8. Scheduled Time-Based Application Router (STAR) . . . . . . . . . . . . . . . . . . . . . . . 4-34
9. Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-36
10. Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-62
11. SMDR Information Storage and Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-66
12. Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-67
13. Unified Messaging Open Standards Edition (OSE) . . . . . . . . . . . . . . . . . . . . . . . 4-67
14. Automatic Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-68
15. Enterprise Messaging Enhancements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-70
16. Default Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-72
System Features 5-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
2. Software License. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
3. System Manager Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
4. Access to the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
5. Administrator Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
6. Attendant Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
7. Extension Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30
8. Associated Devices and References. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-31
9. Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32
10. Trunk Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-54
11. Phantom Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-120
12. Station Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-122
13. Using DSS/BLF Buttons (DSS/BLF Unit or Phone DSS/BLF). . . . . . . . . . . . . . 5-154

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14. User-Programmable Feature Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-156
15. Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-158
16. Music-On-Hold and Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-159
17. Multilingual Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-160
18. Automatic Daylight Saving Time Adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . 5-164
19. Private IP Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-165
20. Peer-to-Peer Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-170
21. Signals and Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-172
22. Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-174
23. Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-180
24. Inter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-185
25. Off-Hook Voice Announce (OHVA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-190
26. Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-192
27. Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-202
28. Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-205
29. Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-207
30. Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-211
31. Reverse Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-212
32. Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-213
33. Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-218
34. Agent Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-220
35. System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-223
36. Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-229
37. Redirect Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-233
38. Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-234
39. Intercom, Speed-Dial, and Feature Code Directory . . . . . . . . . . . . . . . . . . . . . . 5-241
40. Intelligent Directory Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-244
41. House Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-251
42. Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-253
43. Redirect Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-255
44. Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-256
45. Remove from Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-257

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46. Do-Not-Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-257
47. Remote Programming Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-262
48. Default Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-266
49. Hookflash [Recall in Europe] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-267
50. Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-267
51. Optional Data Device Attachments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-269
52. Administrator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-273
53. Record Keeping and Maintenance Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-305
54. Diagnostic Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-317
Programming 6-1
Programming Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
2. System Setup for Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-17
3. Upload Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20
4. Database Converter Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-21
5. Database Merge Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23
6. Inter-Tel Database Test and Repair Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31
7. Session Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-40
8. Software License Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-45
9. 99-Node Network Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-48
10. DB Programming Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-49
11. Database Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-65
12. Voice Processor Save and Restore. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-71
13. Printing Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-82
14. Export/Import Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-83
15. System Manager CA Certificate Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-86
16. Networking Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-87
17. Programming Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-95
18. System-Wide Programming Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-104

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System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-106
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-106
2. System-Wide Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-107
3. Cabinets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-110
4. Devices and Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-156
5. System Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-258
6. Hunt Group-Related Information: ACD Agent IDs . . . . . . . . . . . . . . . . . . . . . . 6-263
7. IP-Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-265
8. System Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-268
9. Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-280
10. Station-Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-301
11. Trunk-Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-319
12. System Timers and Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-329
13. Report Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-339
14. System Manager Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-341
Voice Processor Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-343
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-343
2. Voice Processor System-Wide Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-344
3. Application-Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-353
4. Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-356
5. E-Mail Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-398
6. Fax-On-Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-401
7. Mailbox-Related Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-406
8. Voice Processor Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-407
9. Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-411
10. Report Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-418
11. SMDR Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-422
12. Voice Processor Timers and Limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-423
13. Unified Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-430

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Troubleshooting 7-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
2. Troubleshooting Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
3. Light-Emitting Diode (LED) Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
4. Alarm Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
5. Troubleshooting Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26
6. Constant Bit Rate (CBR) for the ATM switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-69
7. IP Resource Card Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-71
8. Call Processing Card (CPC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-81
9. Software License Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-95
10. Automatic Diagnostics Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-105
11. System Backup and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-106
12. Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-107
13. Defective Unit Return Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-108
Replacement Parts 8-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
2. Ordering Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
3. Replacement Parts and Software License Part Numbers. . . . . . . . . . . . . . . . . . . . 8-2
4. Recommended Spare Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Appendix A — Networking A-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
2. Planning the Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
3. T1 Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7
4. IP Networking Using the IPRC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-9
5. Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-16
6. Node Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-18
7. Network Operation of System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-25
8. Network-Wide Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-32

Page xviii
Table of Contents
INTER-TEL®AXXESS®MANUAL VERSION 11.0 –May 2008
CONTENTS PAGE
Appendix B — RS232 B-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
2. Inter-Tel RS232 Products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
3. System Serial Port Pin Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
4. Cabling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
5. Modular Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
6. D-sub Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7
7. Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8
8. Flow Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-9
Appendix C — CP Server C-1
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-3
2. PC Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4
3. System Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-5
4. System Applications Programming Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-6
5. Chassis Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-6
6. CPU020/PCM Card and Ethernet Adapter Card . . . . . . . . . . . . . . . . . . . . . . . . . . C-6
7. ATM Adapter Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-7
8. PCI PC Watchdog Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-7
9. System CPU020 Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-8
10. Software Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-8
11. Inter-Tel Call Processing and Watchdog Services . . . . . . . . . . . . . . . . . . . . . . . . . . C-9
12. Memory Mapped Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-10
13. Backup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-11
14. System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-11
15. System Freezes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-12
16. Retrieving CP History Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-12
17. Service Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-14
18. TCP/IP Socket Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-15
19. Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-16
20. Hard Disk Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-18
21. CPU020 and CPU020A Card Installation Procedure . . . . . . . . . . . . . . . . . . . . . . C-18