Ivoclar Vivadent Programat P710 G2 User manual

Programat®P710 G2
Operating Instructions
Valid from
software V7.0

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Declaration of conformity

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Table of Contents
List of Parts 4
1. Introduction / Signs and Symbols 7
1.1 Introduction 7
1.2 Signs and symbols contained in these Operating Instructions 7
1.3 Notes regarding the Operating Instructions 7
1.4 Note on the different voltage versions 8
1.5 Notes on the images in the Operating Instructions 8
2. Safety First 9
2.1 Indications 9
2.2 Health and safety instructions 12
3. Product Description 14
3.1 General aspects 14
3.2 Hazardous areas and safety equipment 14
4. Installation and Initial Start-Up 15
4.1 Unpacking and checking the contents 15
4.2 Selecting the location 15
4.3 Assembly 16
4.4 Removing the furnace head 19
4.5 Initial start-up 19
5. Operation and Configuration 23
5.1 Introduction to the operation 23
5.2 Firing programs and programming options 26
5.3 Managing programs 41
5.4 Advanced functions of the furnace / Software update 45
5.5 Multimedia functions 61
5.6 Phone function 66
5.7 IoT function 67
5.8 Digital Shade Assistant (DSA) function 68
6. Practical Use 72
6.1 Firing with an Ivoclar Vivadent program 72
6.2 Firing with an individual program 74
6.3 Important notes on the use of the infrared technology 76
7. Maintenance, Cleaning, Diagnosis 77
7.1 Monitoring and maintenance 77
7.2 Cleaning 78
7.3 Service note 78
7.4 Stand-by 78
7.5 Power-saving mode 78
8. What If ... 79
8.1 Error messages 79
8.2. Additional error messages 82
8.3 Technical malfunctions 83
8.4 Repairs 84
8.5 Reset to factory settings 84
9. Product Specifications 86
9.1 Delivery form 86
9.2 Technical data 86
9.3 Acceptable operating conditions 87
9.4 Acceptable transportation and storage conditions 87
10. Appendix 88
10.1 Program table 88

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List of Parts
7 Air furnace head
8 Furnace head housing
9 Warnings
10 Touch screen
11 Keypad
12a Optical Status Display (OSD)
13 Operating unit
fixature
14 USB connections
15 Card reader
2 Cooling tray
4 Audio ports
(in/out)
3 Housing base
16 Cover for head
opening mechanism
17 Air vents (base)
18 USB connection
19 USB interface
20 Ethernet connection
1 Screw for cooling tray
5 Speaker
6 Furnace feet
12b Progress display

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21 Insulation
22 Firing plate
23 Firing plate holder
24 Frame plate
36 Cover for head
opening mechanism
37 Connection cover
25 QTK2 heating muffle
26 Furnace head sealing ring
28 Sealing surface
27 Infrared camera
38 Screw for
connection cover
39 Air vents rear panel
40 Heating element fuse
41 Vacuum hose
connection
42 Vacuum hose
29 On/Off switch
30 Power socket
31 Power cord
List of Parts
32 Rating plate
33 Vacuum pump fuse
34 Vacuum pump socket
35 Vacuum pump power cord

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45 Heater cable
46 Thermocouple cable
47 Furnace head vacuum hose
48 Plug lock
51 Thermocouple plug
52 Thermocouple plug
socket
53 Furnace head vacuum
connection
43 Furnace head mounting
44 Furnace head
release
49 Heater plug
50 Heater plug socket
List of Parts
61 Programat Firing Tray Kit 2 62 Programat USB stick 63 Automatic Temperature
Checking Set 2 ATK 2 (test
set)
65 Programat
Bluetooth flash drive
60 LAN download cable
64 Programat
wireless LAN stick

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1. Introduction / Signs and Symbols
1.1 Introduction
Dear Customer
Thank you for having purchased the Programat®P710 G2. It is a state-of-the art furnace for dental applications.
The furnace has been designed according to the latest industry standards. Inappropriate use may damage the equipment
and be harmful to personnel. Please observe the relevant safety instructions and read the Operating Instructions carefully.
Enjoy working with the P710 G2.
1.2 Signs and symbols contained in these Operating Instructions
The signs and symbols in these Operating Instructions facilitate the finding of important points and have the following
meanings:
Symbol Note
Risks and dangers
Important information
Contraindication
Burn hazard
Risk of crushing
The Operating Instructions must be read.
1.3 Notes regarding the Operating Instructions
Furnace concerned: Programat P710 G2
Target group: Dental technologists, dental professionals
These Operating Instructions facilitate the correct, safe and economical use of the Programat P710 G2 furnace. Should you
lose the Operating Instructions, extra copies can be ordered at a nominal fee from your local Ivoclar Vivadent Service
Centre or downloaded from www.ivoclarvivadent.com.

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1.4 Note on the different voltage versions
The furnace is available with different voltage versions:
– 110 –120 V / 50 – 60 Hz
– 200 – 240 V / 50 – 60 Hz
In the Operating Instructions, the furnace is described in the 200-240 V voltage version. Please note that the voltage range
shown on the images (e.g. rating plate) may differ depending on the voltage version of your furnace.
1.5 Notes on the images in the Operating Instructions
All images and illustrations in these Operating Instructions are used for exemplification and the details are not authoritative
for the construction of the furnace. They are symbols, which may slightly differ from the original, e.g. due to simplification.
1. Introduction / Signs and Symbols

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2. Safety First
This chapter is especially important for individuals who work with the Programat P710 G2 or who have to carry
out maintenance or repair work. This chapter must be read and the corresponding instructions followed!
2.1 Indications
The Programat P710 G2 must only be used to fire dental ceramic materials and it should be used for this purpose only.
Other uses than the ones stipulated, e.g. cooking of food, firing of other materials, etc., are contraindicated. The manufac-
turer does not assume any liability for damage resulting from misuse. The user is solely responsible for any risk resulting
from failure to observe these Instructions.
Further instructions to assure proper use of the furnace:
– The instructions, regulations and notes in these Operating Instructions must be observed.
– The instructions, regulations and notes in the material's Instructions for Use must be observed.
– The furnace must be operated under the indicated environmental and operating conditions (see Chapter 9.3)
– The Programat P710 G2 must be properly maintained.
Risks and dangers
The furnace head should not be removed from the furnace base as long as
the furnace head is connected by means of the cables.
Make sure that no liquids or other foreign substances enter the furnace.
Burn hazard: Never place objects in the firing chamber by hand, since there is
a burn hazard. Always use the tongs (accessories) supplied for this purpose.
Never touch the hot surface of the furnace head, as there is a burn hazard.
Do not carry the furnace by the cooling tray.

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Do not carry the furnace head by the cables, since the cables and
connections may be damaged.
The furnace head has an electric drive and must be operated by means of
the electronic controls. Never open the furnace head by hand, since the
mechanism will be damaged.
The furnace must not be operated if the quartz tube or the insulation in the firing chamber are damaged.
There is a risk of electric shock upon contact with the heating wire. Avoid damage of the insulation by contact
with the investment tongs or firing tongs.
Contraindication
Firing trays must not be placed in the area surrounding the firing table, since
this will obstruct the closing of the furnace head.
Foreign objects must not be placed on the furnace head or the air vents.
Make sure that no liquids or other foreign objects enter the air vents, since
this may result in an electrical shock.
Never use the furnace without a firing table.
2. Safety First

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Do not touch the thermocouple and the quartz tube in the firing chamber.
Avoid contact with the skin (grease contamination), as the parts may be
prematurely damaged.
Do not insert any foreign objects into the air vents. There is a risk of
electrical shock.
This product contains ceramic fibres and may release fibre dust. Do not use
compressed air, or blow on the furnace thus distributing the dust in the
environment and observe the additional notes on page 13.
Risk of crushing / burn hazard
Never reach under the furnace head with the hand or other parts of the
body, since there is a risk of crushing and a burn hazard.
Never reach inside the rear cover with the hand or particularly with the
fingers. There is a risk of crushing.
2. Safety First

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2.2 Health and safety instructions
This furnace has been designed according to EN 61010-1 and has been shipped from the manufacturer in excellent
condition as far as safety regulations are concerned. To maintain this condition and to ensure risk-free operation, the user
must observe the notes and warnings contained in these Operating Instructions.
– The user must especially become familiar with the warnings and operating conditions to prevent injury to personnel or
damage to materials. The manufacturer is not responsible for damage resulting from misuse or failure to observe the
Operating Instructions. Warranty claims cannot be accepted in such cases.
– Before switching on the furnace, make sure that the voltage indicated on the rating plate complies with your local
power supply.
– The mains socket must be equipped with a residual current operated device (RCD).
– The power plug acts as a circuit breaker and may only be connected with an easy-to-access power socket with
protective contact.
– Use only the power cord originally supplied with the furnace. It must not be replaced by insufficiently rated ones.
– Place the furnace on a fire-proof table. Observe local regulations (e.g. distance to combustible substances or objects,
etc.).
– Always keep the air vents at the rear of the furnace free from obstruction.
– Do not touch any parts that become hot during operation of the furnace. Burn hazard!
– When removing hot components from the firing chamber (e.g. firing table, firing tray), make sure to place them on a
fire-proof surface.
– Clean the furnace only with a dry, soft cloth. Do not use any solvents! Disconnect power before cleaning and allow the
furnace to cool down!
– The furnace must be cool before it is packed for transportation.
– Use original packaging for transportation purposes.
– Before calibration, maintenance, repair or change of parts, the power must be disconnected and the furnace has to be
cool if it has to be opened.
– If calibration, maintenance or repair has to be carried out with the power connected and furnace open, only qualified
personnel who are familiar with the risks and dangers may perform the procedures.
– After maintenance, the required safety tests (high voltage resistance, protective conductor, etc.) have to be carried out.
– Make sure that only fuses of the indicated type and rated current are used.
– If it is assumed that safe operation is no longer possible, the power must be disconnected to avoid accidental operation.
Safe operation is no longer possible
– if the furnace is visibly damaged.
– if the furnace does not work.
– if the furnace has been stored under unfavourable conditions over an extended period of time.
– Use only original spare parts.
– The temperature range for faultless operation is +5°C to + 40°C.
– If the furnace has been stored at very low temperatures or high atmospheric humidity, the head has to be opened and
the furnace dried or left to adjust to room temperature for approx. 4 hours (do not connect the power yet).
– The furnace is tested for use at altitudes of up to 2000 m above sea level.
– The furnace may only be used indoors.
– Before leaving the factory, the furnace functions were tested for several hours. It is therefore possible that these tests
have caused slight discolouration of the insulation. Nevertheless, your Programat P710 G2 is still a brand new furnace.
2. Safety First

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Any disruption of the protective conductor either inside or outside the furnace or any loosening of the
protective conductor may lead to danger for the user in case of malfunction. Deliberate interruptions are not
tolerated.
Materials developing harmful gases must not be fired!
Warnings regarding the dismounting of the heating muffle
This product contains ceramic fibres and may release fibre dust. Fibre dust has proved to be carcinogenic in
animal experiments. The heating muffle may only be dismounted by a qualified Ivoclar Vivadent After Sales
Service Centre. Information regarding the Safety Data Sheet is also available from your Ivoclar Vivadent After
Sales Service Centre.
Disposal:
The apparatus must not be disposed of in the normal domestic waste. Please correctly dispose of old furnaces
according to the corresponding EU council directive. Information regarding disposal may also be found on the
respective national Ivoclar Vivadent website.
2. Safety First

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3. Product Description
3.1 General aspects
The Programat P710 G2 is a modern ceramic furnace for dental applications. The firing chamber may be heated up to max.
1200 °C (2192 °F) by means of a heating element. Furthermore, the firing chamber has been designed in such a way that
a vacuum may be created with a vacuum pump. Electronic components with the corresponding software monitor and con-
trol the firing programs. Additionally, the set and actual temperatures are continuously compared.
The Programat P710 G2 consists of the following components:
– Furnace base with electronic controls
– Furnace head with firing chamber
– Cooling tray
– Firing table
– Power cord and hose for vacuum pump
3.2 Hazardous areas and safety equipment
Description of the hazardous areas of the furnace:
Hazardous area Type of risk
Firing chamber Burn hazard
Opening/closing mechanism Risk of crushing
Electrical components Risk of electrical shock
Description of the safety equipment of the furnace:
Safety equipment Protective effect
Protective conductor Protection from electrical shock
Electrical fuses Protection from electrical shock
Furnace housing and end caps Protection from electrical shock, burning and crushing

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4. Installation and Initial Start-Up
4.1 Unpacking and checking the contents
Remove the furnace components from their packaging and place them on a suitable table. Please observe the instructions
on the outer packaging.
There are no special transportation grips on the furnace. Support the bottom of the furnace to carry it. Check the delivery
for completeness (see delivery form in Chapter 9) and transportation damage. If parts are damaged or missing, contact
your Ivoclar Vivadent After Sales Service Centre.
We recommend keeping the original packaging for future service and transportation purposes.
4.2 Selecting the location
Place the furnace on a flat table using the rubber feet. Make sure that the furnace is not placed in the immediate vicinity of
heaters or other sources of heat. Make sure that air may properly circulate between the wall and the furnace. Also ensure
that there is enough space between the furnace and the user, as the furnace releases heat during the opening of the
furnace head.
The furnace should neither be placed nor operated in areas where there is an explosion hazard.

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4.3 Assembly
Assembling the furnace is very easy and involves only few steps. Before you start assembling the furnace, make sure that
the voltage indicated on the rating plate (32) complies with the local power supply. If this is not the case, the furnace must
not be connected.
4. Installation and Initial Start-Up
2
24
22
23
12
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Step 1:
Assembling the cooling tray (2)
Remove the two fastening screws (1) for the cooling tray and the
transport protection of the infrared camera.
Secure the cooling tray (2) with the two fastening screws (1).
Step 2:
Mounting the firing plate
Place the firing plate (22) on the firing plate holder (23). If placed
correctly, the bottom of the firing plate is automatically centered in
the firing plate holder.
Place the cooling tray (2) on the frame plate (24). Make sure that the
cooling tray is correctly positioned on the frame plate.

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4. Installation and Initial Start-Up
1
2
51 53
49
Step 3:
Mounting the furnace head
The complete furnace head is best mounted with the rear panel of
the furnace pointing towards the user. Lift the furnace head with
both hands (see picture) and carefully position it on the furnace head
mounting.
Step 4:
Connections
Connect the cables of the furnace head with the furnace base.
Proceed as follows:
– Connect the vacuum hose (53)
– Insert the thermocouple plug (51) (make sure that the polarity of
the plug is correct)
– Insert the heater plug (49)
1. Insert the heater plug in the intended socket.
2. Secure the heater plug by rotating it 45° until it snaps into place.
Position the furnace head mounting as shown in
the picture until the furnace head audibly snaps
into place. Make sure that the firing plate or the
insulation is not damaged by mounting the
furnace head.

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Step 5:
Hinging on the hood
Once all cables are properly connected to the furnace base, the hood
(36) can be hinged over the connections until it snaps into place.
Step 7:
Establishing additional connections
Power connection
Please make sure that the voltage indicated on the rating plate
complies with the local power supply. Subsequently, connect the
power cord (31) with the power socket of the furnace (30).
The furnace may only be used with the supplied power
cord!
Vacuum pump connection
Connect the vacuum pump plug (35) with the vacuum pump socket
(34).
We recommend using a vacuum pump from Ivoclar Vivadent, since
these pumps are especially coordinated with the furnace. If other
pumps are used, please observe and do not exceed the maximum
power consumption.
Do not shorten the vacuum hose! The minimum length of
the vacuum hose is 1.6 m.
Step 6:
Mounting the connection cover
Mount the connection cover (37) and secure it with the fastening
screw (38). When mounting the connection cover, make sure that
the catch springs on the sides snap into place.
The furnace may only be operated with the hood and the
connection cover mounted.
37
38
30
31
34
35
Creating a LAN connection
In order to use the IoT function, you need a LAN connection to your
web-enabled local PC network. Use the LAN network cable included
in the delivery for this purpose. Connect one plug to the ethernet
port (15) and the other one to the router (RJ45).
Creating a wireless LAN (WLAN) connection
As an alternative to a LAN connection, a wireless LAN connection
can be set up. Please observe the instructions "Setting up a WLAN
connection" under "Settings" in the respective Instructions for Use.
The wireless LAN network needs to comply with the wireless LAN
standard (IEEE 802.11n, b, g in the frequency band 2.4 GHz).
4. Installation and Initial Start-Up

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4.4 Removing the furnace head
Before the hood and the connection cover are removed, the furnace
has to be switched off and the power cord disconnected from the
power socket.
1. Loosen and remove the knurled screw (38) of the connection
cover (37).
2. Remove connection cover (37).
3. Open the hood (36).
4. Release the heater plug (49) and disconnect it with 45°
anti-clockwise rotation.
5. Remove thermocouple plug (51).
6. Disconnect the vacuum hose (53).
7. Press the leaf spring (44) with a finger, lift off the furnace head
at the same time and remove it.
Make sure the furnace head has completely cooled
down before it is removed (fire hazard).
4. Installation and Initial Start-Up
4.5 Initial start-up
1. Connect the power cord with the wall socket.
2. Put the On/Off switch (29) at the rear of the furnace
on position I.
4.5.1 Start screen with QR code for video tutorials
The QR code on the splash screen can be scanned with a mobile
device (e.g. a smartphone). This will take you directly to the
Programat Video Tutorials homepage, where you can watch videos
on different topics.

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4. Installation and Initial Start-Up
Step 3:
Set the time zone (UTC).
The time zone can be changed by pressing the [Left] and [Right] buttons.
Use the [Next] button to confirm the selection and reach the next entry screen.
Step 4:
Set the time (hours, minutes, seconds).
Confirm the entry with the green button. The [Next] button is used to reach the next entry screen.
Step 2:
Select the desired temperature unit.
The [Next] button is used to reach the next entry screen.
Step 1:
Select the language.
The first setting is the language selections. The touch buttons (display keys) can be operated by tapping the display.
Select the desired language using the [Arrow up / down] buttons. Confirm the entry with the green button.
The [Next] button is used to reach the next entry screen.
Step 1 Step 2 Step 3
4.5.2 Basic settings upon initial start-up
Upon the initial start-up of the new furnace, a number of basic settings are required. These settings will be stored and will
not appear anymore upon the following starting procedure.