JNY Safetycare Medifone User manual

© 2021 JNY Safetycare. All rights reserved Medifone version 1 Page 1
Medifone User guide
Contents
Your Device .............................................................................................................. 2
To Turn the Device on:.............................................................................................. 2
To Turn the Device off: ............................................................................................. 2
Charging the battery:................................................................................................ 2
Product Features ...................................................................................................... 3
Emergencies/ Phone Calls......................................................................................... 4
Calling any of the 5 emergency contacts .................................................................. 4
Hanging Up............................................................................................................... 5
Receiving Calls .......................................................................................................... 5
LED Indicators........................................................................................................... 6
Testing your Device .................................................................................................. 7
Performing the Test.................................................................................................. 7
Fall Detection ........................................................................................................... 8
Useful Codes............................................................................................................. 8
Troubleshooting ..................................................................................................... 10
Limitations.............................................................................................................. 11
Safety Information ................................................................................................. 11
Legal Disclaimer...................................................................................................... 12
Warranty ................................................................................................................ 13
Return / Refund Policy - 14 Day Guarantee ............................................................ 13

© 2021 JNY Safetycare. All rights reserved Medifone version 1 Page 2
Your Device
To Turn the Device on:
Press and hold the Bottom Side Button for 2-3 seconds. The unit will vibrate briefly
and beep.
The words “GSM Init Now” will appear on the screen until it’s finished powering on.
To Turn the Device off:
Press and hold the Bottom Side Button for 4 seconds. The unit will vibrate and beep.
“POWER OFF NOW” is momentarily shown on the screen.
Charging the battery:
•Connect the smaller end of the charging cable to the port at the back of the
cradle, and the larger end of the charging cable to the Power Adapter.
•Lie the MediFone flat onto the cradle.
•An image of a battery will appear on the MediFone’s screen indicating it is
charging.
•When battery power is at 15% the pendant will send a text to contact number
1, informing them that the battery is low.

© 2021 JNY Safetycare. All rights reserved Medifone version 1 Page 3
Product Features
Emergency Operation
Press the big (SOS) button for 2-3 seconds to call/text your
emergency contacts.
Fall detection
Automatically notifies contacts if a fall is detected
Cancelling the SOS/Fall
Alert
Press and hold the SOS Button to stop the calls/texts from
occurring.
GPS Location
Shows your location to your contacts using Google Maps.
Auto Answer
Incoming calls are automatically answered (the default) OR
the device can be made to manually answer by pressing the
SOS button.
Volume Control
During a call, press the Top Side Button to increase the
volume or the Bottom Side Button to decrease the volume.
Waterproof (IP67)
Water may be splashed on it. The MediFone is showerproof
but NOT chemical proof. Care must be taken while showering.
(see page 10 under KEY POINTS)
4G
The MediFone will find the strongest available network.
Works indoors and outside, wherever a mobile phone works.
Speed-dial any of 8
Contacts
Press the Top Side Button for 2-3 seconds to see contacts’
names. Scroll down by pressing the Bottom Side Button or
scroll up by pressing the Top Side Button. Call the selected
contact by pressing the SOS Button.
Blocking unknown
numbers
The MediFone can be made to receive calls from anyone (the
default) OR only from the Emergency Contacts.
Battery Charging
Indicator
An image of a battery will appear on the device’s screen
indicating it is charging when placed in the cradle. Please
charge the MediFone daily.

© 2021 JNY Safetycare. All rights reserved Medifone version 1 Page 4
Emergencies/ Phone Calls
In an emergency, press the SOS button for 3 seconds and release when you feel it
vibrate. The screen will display “SOS”. A call will first be made to Contact #1. The
contact will hear a message,
“Press number 1 on your keypad”.
Once number 1 on your keypad has been pressed, the MediFone will not call
anyone else and there will be no time limit in their conversation with the user.
After the call, they will receive a text message with a link to Google Maps
identifying the location of the user. This occurs whether the contact presses on
their keypad or not.
SOS Button
Calling any of the 5 emergency contacts
Press the Top Side Button for 2-3 seconds to see the contacts’ names. Scroll down by
pressing the Bottom Side Button or scroll up by pressing the Top Side Button.
Call the selected contact by pressing the SOS Button. When the person you want to
call is highlighted, press the SOS button to call that person. The screen will then show
“Call out (name of the contact you selected)”, for example, ‘Calling out Mary’.
Top
Side Button

© 2021 JNY Safetycare. All rights reserved Medifone version 1 Page 5
Hanging Up
If you want to end the phone call at any time, press the SOS button just once briefly
(DON’T hold it down). Hanging up during an emergency sequence will stop the
MediFone from calling the other emergency contacts.
Important Tip: It is vital that every call be hung up by either the user or the contact
to avoid additional call charges.
Receiving Calls
Calls can be received on your MediFone from any number. It will ring once then
automatically answer.

© 2021 JNY Safetycare. All rights reserved Medifone version 1 Page 6
LED Indicators
SCREEN WHAT IT MEANS
GSM Init Now
This means that the Pendant is beginning it’s
boot up sequence. Once the percentage shown
at the bottom of the screen reaches 100% it will
proceed to the home screen.
SOS
This means that the SOS button has been
pressed and the MediFone is getting ready to
call the emergency contacts.
Fall Alert
This means that the SOS button has been
pressed and the MediFone is getting ready to
call the emergency contacts.
Battery Symbol
This shows the battery is charging. When the
symbol is full and not flashing the battery has
been fully charged.
The Contacts List
This shows the emergency contacts that are
programmed into the MediFone.
You can scroll through these by pressing the side
buttons.
Press the SOS button to then call the selected
contact as a normal phone call.

© 2021 JNY Safetycare. All rights reserved Medifone version 1 Page 7
Testing your Device
BEFORE YOU TEST
The Safety Pendant has been programmed and is ready to use. Please read
the instructions to become familiar with the unit.
It is recommended to test the Medifone every 1-3months.
Performing the Test
1. Inform the emergency contacts that the pendant is being tested.
2. Press and hold the SOS button for 2-3 seconds until ‘SOS” is shown on the
screen and it vibrates and beeps. Contact #1 will be called first.
3. Texts will be sent to your emergency contacts after each call letting them know
you need help, providing a Google Maps link to your location.
4. The contact must press 1 on their phone keypad within 30 seconds of
answering. The contact will hear a message , “Press number 1 on your
keypad” . This will stop the pendant from hanging up and calling the next
contact.
5.
Pressing number 1 tells the MediFone that a real person has answered instead
of a machine, eliminates the time limit on the call, and ceases calls to the
other contacts. The MediFone will proceed to call the next contact if number 1
isn’t pressed by the emergency contact.

© 2021 JNY Safetycare. All rights reserved Medifone version 1 Page 8
Fall Detection
Automatic fall detection will measure your orientation and impact with a surface.
Generally, the MediFone must drop at least 100cm, then stop suddenly to activate. If
the unit senses what may have been a fall, it will beep several times. During this
warning period, you may cancel the Fall Alert before the call sequence begins. To
cancel the alarm, firmly press and hold the SOS Button until the screen displays “Fall
Alert Cancelled”.
Fall detection is particularly useful for those prone to blackouts or epileptic seizures.
It’s easy to turn fall detection off or on. Refer to the Useful Codes (pg 8) or call us
and we’ll make the change for you. It is NOT recommended that you test the fall
alert function while wearing the device.
If fall detection is on and you want to hear what happens when a fall alert is
triggered, hold the device at CHEST HEIGHT over a soft surface (e.g., a carpeted area)
and drop the device. Beeping will sound almost immediately. When the beeps are
heard, firmly press the SOS Button to cancel the calls and texts before they’re sent.
DO NOT throw the device.
The Fall Detection works best when the Medifone is worn on a lanyard. Most of the
time, when someone falls, they are not unconscious. While this may happen, it’s
always best to press the SOS button in the event of a fall to be assured that the
emergency contacts will be notified.
NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also
possible that a fall may not be detected.
Useful Codes
By sending the following ‘codes’ in a text message to the MediFone, you can make
the following changes or receive important information.
BEFORE YOU TEXT
You must use the PASSWORD before sending any code, which is 123456. For
example, send the text code 123456F to locate the device.

© 2021 JNY Safetycare. All rights reserved Medifone version 1 Page 9
CODE RESPONSE
LOCATING
DEVICE
Text F
Click the link on the incoming text to open Google Maps and see the
user’s location.
An example return text will read:
GPS OK! Date: dd/mm/yy Time: (24 hour time)Speed: km/h
Battery Level: % maps.google.com/maps?q=xxx
WHITELISTING
Text Q2,x
Whitelisting means only the emergency contacts can call the
MediFone.
Replacing x with 0 turns on whitelist (only contacts can call); 1 turns off
whitelist (anyone can call)
For example,
to allow anyone to call the MediFone (whitelisting off),
text: Q2,1
FALL DETECTION
Text KLxxx
The default isthat Fall Detection is on and set at sensitivity 050.
(KL001 = Most sensitive, KL255 = Least sensitive)
Sensitivity can be adjusted by replacing xxx with any number from 001
– 255.
For example, text: KL060
To turn off Fall Detection, text: KL000
We have found that KL140 is a good setting for most.
AUTO-ANSWER
Text Q3,x
Auto answer means the MediFone will ring once when called and then
automatically answer.
Replacing x with 0 turns on auto answer (which is the default setting);
Replacing x with 1 turns off auto answer.
If auto answer is switched off, then the user must press the SOS Button
to answer the call.
DAILY ALARM
Text L5,xx:xx
Use this code to set a daily alarm.
Replace xx:xx with a time of day using 24 hour time.
For example, for the alarm to be at 9:30am, text: L5,09:30 For the
alarm to be at 9:30pm, text: L5,21:30

© 2021 JNY Safetycare. All rights reserved Medifone version 1 Page 10
Troubleshooting
ISSUE
COMMONLY KNOWN
CAUSES
POTENTIAL
SOLUTIONS
Emergency
contacts press 1
after answering
but the call
stops
The MediFone takes a couple
seconds after you answer to
register that the phone call has
connected.
After answering, wait until the
voice prompt finishes the sentence
instructing you to press 1, and then
press 1 on your keypad.
GPS Location is
incorrect on
Google Maps
GPS was not in ‘search mode’ at
the time of activation.
GPS could not see the satellites
at the time (e.g., in a rural area)
User is likely indoors
GPS works best outside where
there is a direct line to the
satellites.
If greater GPS consistency is
needed, the GPS can be set to be
on all the time.
The Device does
not seem to be
charging.
Device isn’t being placed in the
charging cradle properly.
The battery shows on the screen
when charging.
Ensure cradle red light is on and the
MediFone is displaying the battery
charging symbol.
User fell but Fall
Detection did
not activate.
The MediFone’s fall detection
triggers only when certain
criteria of its sequential
algorithm is met. The technology
is inherently accurate
approximately 90% of the time.
The sensitivity of the fall detection
can be changed - refer to page 8 in
this guide or simply call us. By
wearing the device closer to your
body, the device can better pick up
a fall.
False SOS Alert
or unwanted
activation
occurred.
User accidentally pressed the
SOS button when leaning against
something, holding an object up
to the chest or was trying to turn
device off and did so incorrectly.
When you hear the SOS sound,
press and hold the SOS Button. This
will cancel the calls and texts from
being sent. The screen should read
“SOS Cancelled”.
Fall Detection
was activated
by mistake.
The MediFone may trigger the
fall alert when it senses what
may have been a fall. If the fall
alert warning sound is easily
activated by accident, it’s likely
that a setting adjustment is
needed.
When you hear the fall detection
sound, press and hold the SOS
Button. This will cancel the calls
and texts from being sent. The
screen should read “Fall Alert
Cancelled”.

© 2021 JNY Safetycare. All rights reserved Medifone version 1 Page 11
Limitations
This JNY Safety Care Medifone is reliant on the cell phone service provider’s network
coverage to make phone calls, to send SMS text messages and to transmit
information regarding GPS positioning. These services may vary between providers
and locations throughout the world. GPS location is often not available when the JNY
Safety Care Medifone is inside a building. Also, outdoor location performance can
sometimes deliver inaccurate coordinates if the device is unable to get a fix on a
minimum number of satellites. The accuracy of GPS positioning is determined by the
availability of unobstructed line of sight to the available satellites.
It is highly recommended that the user periodically tests their unit every 1-3 months
by pressing the SOS button. Warn contacts first. It is the user’s responsibility to
assure that their phone service provider is notified before their credit or debit card
expires or if credit needs to be added to the SIM card used in their JNY Safety Care
Pendant. Your emergency contacts should be people who are available to assist you.
Choose your contacts carefully.
Safety Information
•It is NOT RECOMMENDED to wear with the lanyard while sleeping.
•Care must be taken with the Medifone while showering because soap or
shampoo can infiltrate and damage the electronics. We recommend using a
JNY Safety Care Shower Bag which will eliminate the possibility that chemicals
used while bathing could disable your Medifone and void its Warranty.
•Switch off your Medifone when instructed to turn off all mobile phones on
commercial aircraft. Avoid using a damaged power cable. This may cause
overheating or a potential fire hazard. Never use any chemical or detergent to
clean the Medifone. This may erode its surface.
•To eliminate the risk of electric shock, do not touch the ends of the power
cable, charging plug or the metal parts on the inside of the charging cradle
with wet or damp hands.
•Avoid direct prolonged exposure to sunlight and high temperatures to negate
the potential of over-heating the battery, which may cause damage.

© 2021 JNY Safetycare. All rights reserved Medifone version 1 Page 12
Legal Disclaimer
Operation of the MediFone is the sole responsibility of the User. It is the User’s
exclusive responsibility to test all functions and ensure the equipment is in good
working condition. JNY Safety Care is not responsible for misuse or improper
operation of the unit. Before using, test the MediFone to determine the
effectiveness of the unit’s operation at the location(s) where it will be used. Failing to
test the unit may mean the user is at risk of not receiving necessary medical
attention. The information in this User Guide is not a substitute for advice from
medical or health professionals.
JNY Safety Care is not responsible for the reliability or quality of the cell phone
service where its products are used. It is the User’s sole responsibility to determine
where the MediFone will operate. It is understood by both User and Purchaser that
any signals transmitted are totally beyond the control of JNY Safety Care. Such
telecommunication systems and equipment are not owned, operated, maintained,
leased and are not controlled, inspected, or reviewed by JNY Safety Care.
Furthermore, JNY Safety Care cannot and will not be responsible for any injury, death
or property damage that results from telecommunication equipment not supplied by
JNY Safety Care that fails to transmit signals from the unit to User’s emergency
contacts. User and Purchaser both understand and acknowledge that the MediFone
requires AC power and Cell Phone Service. It is User’s responsibility to provide
electrical service in order for the MediFone to recharge and function.
JNY Safety Care neither warrants nor represents that the MediFone will prevent any
damage, injury, or loss to either person or property, or that the MediFone will always
provide the full protection for which it is intended. Both the Purchaser and User fully
understand and acknowledge that JNY Safety Care is not an insurer, and that the
User assumes any and all risk of loss or injury to the User’s property or person. No
representation or warranties express or implied are made by JNY Safety Care other
than those expressed herein.
JNY Safety Care warrants this product and all parts, thereof, only to the original
purchaser to be free from defective materials and workmanship from the date of the
original purchase for the period of one year. If your product is found to be defective
within the warranty period, JNY Safety Care will repair or replace defective parts with
new or rebuilt equivalents at no charge to the original owner. Parts used for
replacement are warrantied only for the remainder of the Warranty Period. If your
product is found to be defective, please contact the business you purchased your
product from for warranty repair instructions.

© 2021 JNY Safetycare. All rights reserved Medifone version 1 Page 13
Warranty
The MediFone is warrantied for 1 year from the date of purchase when used under
normal conditions and appropriately cared for and maintained. At the discretion of
JNY Safety Care, repair or replacement may include new and/or refurbished parts to
at least the value of the replaced unit.
The warranty does not apply if there is:
•Evidence of water infiltration.
•Damage to the recharge insertion point due to the charging cord being
forcibly and/or incorrectly inserted and/or recklessly removed.
•Damage caused by accident, abuse, misuse, flood, fire, earthquake.
Use of the Medifone indicates that you have read, understood and you agree to the
conditions as stated in the Disclaimer & Warranty Policy.
Return / Refund Policy - 14 Day Guarantee
If for any reason you are not happy with your purchase you can return it to us and
receive a full refund minus the cost of SIM card credit, postage, and programming
($60) or if you prefer you can exchange it for another model of the same value.
Exceptions apply under extreme circumstances.
Call your local support office on Tel: [phone] for additional information.