Joerns Healthcare JOERNS B684DC Troubleshooting guide

User/Service Manual
for
Joerns®
Easy Care®2003DC
Model B684DC
To avoid injury, read user’s manual before using bed.

2
Important Precautions
WARNING: POSSIBLE INJURY OR DEATH. This product is intended for use as an
adjustable mattress platform that articulates for patient comfort, and adjusts in height for patient
and caregiver convenience. Use of this product in a way it was not designed for could result in an
unproven or unsafe configuration, potentially resulting in injury or death.
WARNING: POSSIBLE INJURY. Before adjusting bed, check that the area under and near
the perimeter of the bed is free of people and obstructions. Failure to do so could result in injury.
WARNING: POSSIBLE INJURY. Keep bed in lowest position except for providing care
(bathing, clothing changes, etc.). Bed should be at the lowest convenient height for entry or exit.
Failure to do so could result in injury.
WARNING: POSSIBLE INJURY OR DEATH. Floor locks increase bed stability and
resident safety. Make sure any floor/caster locks are engaged before attempting any resident
transfers. Failure to do so could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Residents may become entangled in the
pendant cord. Those residents with reduced mental acuity should not be allowed access to the
pendant. Failure to do so could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Bed weight capacity is 500 pounds evenly
distributed. This is the total weight of the resident, mattress, bedding and any other equipment or
persons likely to be on the bed. Do not exceed the 500 pound capacity, or use water mattresses
that allow water to flow to the end of the bed when the head or foot sections are articulated.
Failure to do so could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Do not roll bed over abrupt thresholds
with resident in bed. Damage to the caster system may occur causing the bed to stop suddenly.
Failure to do so could result in injury or death.
WARNING: POSSIBLE FIRE HAZARD. Use nasal mask or ½ bed tent oxygen
administering equipment. Oxygen tent should not extend below mattress deck. Pendant should not
be placed in an oxygen enriched environment such as an oxygen tent. Failure to do so could result
in a fire hazard.
WARNING: POSSIBLE SHOCK HAZARD. Unplug power cord from wall outlet before
performing any maintenance, cleaning, or service to the bed. Failure to do so could result in injury
or death.
WARNING: POSSIBLE SHOCK HAZARD. Injury may result from improper routing of
the power cord. Always follow the proper factory-installed routing configuration. Failure to do so
could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Use a mattress that is properly sized to fit
the mattress deck and will remain centered on the mattress deck relative to State and Federal
guidelines. Sunrise Medical recommends the use of a mattress with minimum dimensions of 35” in
width, 6” in height, and length to match the mattress deck. Failure to do so could result in injury or
death.

3
WARNING: POSSIBLE INJURY OR DEATH. Use a properly sized mattress in order to
minimize the gap between the side of the mattress and assist devices and/or side rails. This gap must
be small enough to prevent a resident from getting his or her head or neck caught in this location.
Make sure that raising or lowering the bed, or articulating the sleep surface does not create any
hazardous gaps. Failure to do so could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Properly locate the mounting brackets for
the assist devices or side rails. The gap between the head/foot board and the assist device or side
rail must be small enough or large enough to prevent a resident from getting his or her head or
neck caught in this location (see the assist device or side rail installation instructions for more
information). If multiple assist devices are used, position them such that the gap between them is
large enough for the trunk and hips to easily pass through. Make sure that raising or lowering the
bed, or articulating the sleep surface does not create any hazardous gaps. Failure to do so could
result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Do not use an assist device or side rails if
any openings within it will allow a resident to get his or her head or neck lodged within these
openings. Failure to do so could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Do not use any Joerns assist device until
you have verified that it is locked in place. Failure to do so could result in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Do not use any replacement parts not
manufactured, marketed, or provided by Sunrise Medical on any Joerns bed.
WARNING: POSSIBLE INJURY OR DEATH. If using accessories not manufactured,
marketed, or provided by Sunrise Medical for Joerns beds, consult the accessory manufacturer for
compatibility and limitations prior to use.
This product is only one part of your healthcare bed system. Proper combinations of mattress, head/foot
boards and assist devices are needed to minimize the risk of entrapment. For more information, contact your
Joerns representative.
SAVE THESE INSTRUCTIONS
Thank youand congratulations for choosing the Joerns®Easy Care®2003DC bed.
The Joerns Easy Care 2003DC bed was developed to provide comfort and ease of operation for patients and
caregivers. Its dependable design will provide years of trouble-free operation. The 2003DC is uniquely suited for
use in health care institutions and alternate care settings.
Table of Contents
Important Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Entrapment Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

4
Although essential in the practice of long-term care,
bed side rails, in recent years, have also been a subject
of regulatory review and evolution in design and use.
That focus includes not only the challenge of achieving
an appropriate balance between resident security and
unnecessary restraint, but also the additional safety
issue of entrapment.
The U.S. Food and Drug Administration (FDA),
working together with Sunrise Medical and other
industry representatives has addressed the potential
danger of entrapment with new safety guidelines for
medical beds. The guidelines recommend dimensional
limits for critical gaps and spaces between bed system
components.
The entrapment zones involve the relationship of
components often assembled by the healthcare facility
rather than a manufacturer. Compliance is the
responsibility of the facility. As the leading
manufacturer of long-term care beds and a
frontrunner in addressing this critical issue, Joerns can
offer you the expertise, assistance and products to
bring your facility into compliance.
Joerns Compliance Solutions
Matching the right bed components in order to meet
regulatory guidelines can be complex. That’s why
Joerns offers a wide array of compliance options. We
will assist customers in selecting compliant
accessories recommended for their model beds.
Creating a Safer Care Environment
While the guidelines apply to all healthcare settings -
hospitals, nursing homes and at home – long-term
care facilities have particular exposure in that serious
entrapment events typically involve frail, elderly or
dementia patients.
For More Information
To learn more about compliance options with
Joerns products, contact Joerns Customer
Care (800-826-0270) or your Joerns account
manager and ask for free informational
publications.
To learn more about entrapment zones, assessment
methods, and guidelines concerning entrapment,
contact Sunrise Medical, Long-Term Care Division, or
the FDA.
Bed System Entrapment Information
Copyright © 2003 Sunrise Medical, Inc. All rights reserved. Publisher reserves the right to make dimension or specification changes, or deletions,
consistent with design trends, product improvements, or for reasons beyond our control. Publisher makes no warranties with respect to the accuracy or
completeness of the contents of this manual. “Joerns” and “Easy Care” are trademarks of Sunrise Medical, Inc.; other trademarks used in this document
are property of their respective trademark holders.

5
Features and Specifications for Your Joerns Easy Care 2003DC Bed
Joerns Easy Care Standard Features
76” or 80” sleep surface
Whisper-Quiet DC Motors
Grid Sleep Surface
Brown or SoftTone Frame Color
Accessories and Options
76”, 80” and 84” Mattresses
Pan Sleep Surface
F14ACor F14SC Vari-Care 1/2 Length Assist Devices
3/4 or Full Length Vari-Care Side Rails
F025 Assist Handle
Casters - 2 or 4 locking
Griplock
Bed Panels
Staff Control
4” Extender
Baseboard Bumper
Trapeze Adapter
IV Rod
Floor Mat
Mattress Side Stops
Push Bar
Emergency Battery Backup System
• Battery Backup 24V
• Battery Charger 24V
• Wall Mounting Bracket for Charger
Bed Identification Numbers
When ordering parts, or when contacting our Customer
Care Department, please include the Model and Serial
Numbers of the bed, found on the identification label.
The identification label is located on the frame of the bed
under the foot section of the sleep deck.
Bed Weight Capacity
The Joerns Easy Care 2003DC bed has a maximum capacity
of 500 pounds distributed evenly on the sleep surface, and a
normal working load of 300 pounds. This is the total weight
of the resident, mattress, bedding, accessories and other
medical equipment in use. Do not use water mattresses
that allow water to flow to the foot end when the head is
raised.
Environmental Conditions
Operating Conditions:
Ambient Temperature: +10C to +40C
Relative Humidity: 30% to 75% Non-Condensing
Atmospheric Pressure: 700 hPa to 1060 hPa
Protected Against Water IPX1
Storage and Shipping Conditions:
Ambient Temperature: -40C to +70C
Relative Humidity: 10% to 100%
Atmospheric Pressure: 500 hPa to 1060 hPa
Mechanical Specifications
Dimensions: 76” bed: 81.5”L x 35.0”W x 14.5”H
80” bed: 85.5”L x 35.0”W x 14.5”H
Weight: 200 lbs.
Maximum Back Angle: 65° to horizontal
Maximum Knee Angle: 35° to horizontal
Maximum Knee to Leg Angle: 45°
Maximum Height Mattress
Support Surface Above Floor: 25” (23” with XL option)
Minimum Height Mattress
Support Surface Above Floor: 14.5” (12.5” with XL option)
Electrical Specifications
Power: 108-132VAC
Frequency: 60 Hz
Current Rating: 1.6 Amps (110-120V Unit)
Classification: Class 2, Type B
(Double Insulated)
Circuit Protection: 250V, F1.6A (110-120V Unit)
Mode of Operation: 10% Maximum duty cycle

6
Assembly
of Your Joerns Bed
Installation of Head and Foot Panels (for
more information refer to Bed Panel Installation
Sheet)
Tools required: Phillips head screwdriver
Head Panel Installation:
• The head panel is the larger of the two panels
and has a sticker on the back side.
• Place panel on ground with sticker side down
(four holes should be visible).
• The head panel brackets are the longer of the
two sizes (fig. 1)
• Install the
head panel
brackets
with the
four short screws
provided. The open
side of the bracket
should face up (fig.
2). Do not tighten
screws until after
fitting the mounting
brackets onto the
bed.
• Completed head
panel (fig. 3).
• Go to final
assembly step
below.
Foot Panel Installation:
Frame-Mounted Foot Panel
• The foot panel is the smaller of the two panels
and has a sticker on the back side.
• Place panel on ground with sticker side up (four
holes should be visible).
• The foot panel brackets are the shorter of the
two sizes (fig. 4).
• Install the foot
panel brackets
with the four
long screws
provided.The
open side of the brackets
should face down
towards the panel
(fig. 5). Do not
tighten the screws
until after fitting
the mounting
brackets onto the
bed.
• Completed foot
panel (fig. 6).
• Go to final assembly
step below.
Final Assembly Step for Head Panel and Frame
Mounted Foot Panel:
• Insert the head panel as shown
with the mounting hardware
facing towards the outside of
the bed (fig. 7).
• Install the foot panel as shown
with the mounting hardware
facing toward the bed (fig. 8).
• Tighten all eight screws with
the panels in place.
Figure 1
Figure 2
Figure 3
Figure 4
Figure 5
Figure 6
Figure 7
Figure 8
Installation Instructions for Staff Control
Panel (optional)
1. Mount foot panel on bed as per previous
instructions.
2. Plug patch cord and pendant into proper
sockets on foot panel as shown (figure 9).
2. Cord will plug into socket 2 on control box
(figure 13).
Figure 9

7
Operation
of Your Joerns Bed
Operation of the Electronic Controls
Your Joerns Easy Care 2003DC bed comes with the standard snap-in pendant control or
the optional staff control and snap-in pendant.
The removable snap-in pendant is used as both the
standard pendant, and in combination with the staff
control option. The pendant is gray in color and has
raised, high-contrast buttons and graphics. It snaps into
the assist device for convenient resident and staff access
(fig. 10).
Cleaning
of Your Joerns Bed
CAUTION: Possible damage to electrical parts, and/or shock hazard.
Clean all electrical components (motors, control box, pendant and cords) on your Joerns bed with a damp,
well-wrung out cloth. Excess water in or on electrical parts could damage these components. Do not submerge
the pendant in liquid.
Your Joerns bed has a durable, baked-on epoxy finish that is easily cleaned with a mild solution of antiseptic
cleaner and warm water. Read and follow all label instructions on the cleaning products.
Wood veneer surfaces should be maintained by cleaning with furniture polish or lemon oil. Laminate surfaces
should be maintained by cleaning with a disinfectant spray.
Head Operation
1 - Push button to raise Head
2 - Push button to lower Head
Knee Operation
3 - Push button to raise Knee
4 - Push button to lower Knee
Bed Height Operation
5 - Push button to raise Bed
6 - Push button to lower Bed Figure 10
Staff Control Panel Operation (optional)
The Staff Control Panel allows the caregiver to
individually lockout all functions of the snap-in pendant.
The caregiver can also operate the bed from this panel
without walking to the side of the bed. To lockout a
function, press the “no pendant” (fig. 11 - No. 1, 3, 5)
graphic on the panel. The illuminated red LED indicates
that the function is now locked out. To unlock the
function, press the “pendant” (fig. 11 - No. 2, 4, 6)
graphic on the panel. The red LED is no longer
illuminated, signaling that the pendant can operate that
function.
2 4 6
7 8 1 9 10 3 11 12 5
Pendant Lockout Operation
1 - Push button to lockout Head
2 - Push button to unlock Head
3 - Push button to lockout Knee
4 - Push button to unlock Knee
5 - Push button to lockout Hi/Lo
6 - Push button to unlock Hi/Lo
Bed Operation
7 - Push button to raise Head
8 - Push button to lower Head
9 - Push button to raise Knee
10 - Push button to lower Knee
11 - Push button to raise Bed
12 - Push button to lower Bed
Figure 11

8
Maintenance
of Your Joerns Bed
Maintenance/Inspection Information: Visually inspect the bed and accessories for broken welds or cracks,
and check for loose hardware on a monthly basis. If any broken welds or cracks are found, remove the bed
from service immediately and replace the affected part(s). Contact Sunrise Medical Technical Service for
assistance, if necessary. Any loose hardware should be tightened.
Servicing
of Your Joerns Bed
WARNING: POSSIBLE SHOCK HAZARD. Unplug power cord from wall outlet before
performing any maintenance or service to the power box.
Motor and Control Box Information
Cord and Socket Identification (fig. 12)
A. Pendant/Staff Control
1. Not Used
2. Head Motor
3. Knee Motor
4. Emergency Battery Pack (sold separately)
Motor and Control Box Troubleshooting
Any loss of electrical function should be investigated with the following steps:
1. Make sure that all cords are plugged in, including pendant, staff control cords and AC Power.
2. There is a protection feature built into the motors and control box to prevent overheating. If the bed
was operating continuously, the motors may stop functioning for a short period of time to allow them
to cool. Full function will resume in less than 15 minutes.
3. Switch the pendant with a new one or from a bed that is functioning normally.
4. If these steps fail to resolve the problem, call the technical support hotline at the number shown on the
back cover of this manual.
To Remove Motor
Recommended Tools: Screwdriver, hammer, masking tape, zip ties
1. Identify motor to be replaced.
2. Tip bed on its side (to replace high/low motor).
4. Unplug motor cord.
5. The motor is held in place by two pins. Remove the lock ring on each pin with a screwdriver.
6. Slide pins out of holes. If necessary, use the hammer to tap out the pins.
7. Motors may now be replaced.
8. To reassemble bed, reverse the previous steps, making note of the following two important items:
· Assemble pin and locks as originally installed.
Figure 12

9
Accessories
for Your Joerns Bed
All Accessories
WARNING: POSSIBLE INJURY OR DEATH. Injury or death may result from improper use of bed
accessories (assist devices, trapeze devices, etc.) Consult the accessory manufacturer for compatibility,
proper installation and use instructions.
Mattress Side Stop
WARNING: POSSIBLE INJURY. Sitting on or sliding over the mattress side stop can cause injury to
the skin when used with a mattress that compresses to less than 2.0 inches under load.
WARNING: POSSIBLE INJURY. Make sure that the mattress fills the entire width between the side
stops. Failure to do so could result in injury.
Bed Transport Bar
WARNING: POSSIBLE INJURY. The bed transport bar must be used according to installation and
user instructions. Improper use could cause it to disconnect, resulting in a fall or loss of control of the bed.
4-inch Extension
WARNING: POSSIBLE INJURY OR DEATH. Use a mattress long enough so that the gap between
the mattress and the head/foot board is small enough to prevent a resident from getting his or her head
or neck caught in these locations. Failure to do so could result in injury or death.
Trapeze Adapter
WARNING: POSSIBLE INJURY OR DEATH. Improper installation of the trapeze adapter could
alter the position of or dislodge the headboard, increasing the risk of injury or suffocation.
WARNING: POSSIBLE INJURY OR DEATH. Follow the manufacturer’s directions when installing
a trapeze bar. Improper installation of a trapeze bar on the trapeze adapter could cause the trapeze bar
to disconnect or otherwise fail, resulting in injury or death.
WARNING: POSSIBLE INJURY OR DEATH. Make sure there is a minimum of 1 inch clearance
between the bottom of the trapeze bar and the floor when the bed is in its lowest position. Failure to
do so could damage the floor and/or cause the bed to become unstable, resulting in injury or death.
Sunrise Medical offers a number of accessories for the Easy Care 2003DC bed, including:
• Mattress Side Stop • Trapeze Adapter
• Bed Transport Bar • Battery Back-up
• 4-inch extension
ImportantWarnings

10
Mattress Side Stops
1. The mattress side stop is
designed to help keep
the mattress from
sliding laterally on the
mattress deck. This
option can be installed
in combination with the
assist devices. Please
read the important
warnings related to this
option and follow all of the instructions below
prior to use.
2. Install the mattress side stop according to the
supplied instructions (contact Sunrise Medical to
acquire instructions if necessary).
3. Replace the mattress and check that the mattress
fills the width between stops. Also, check that the
mattress will not compress to less than 2.0" in
height under the user’s load, especially when sitting
on or sliding over the stop.
Push Bar
1. The push bar is designed
to make it easier to move
the B684DC beds.
Remember that the B684DC
bed is not designed to be
used as a resident transport
device. Please read the
important warnings
related to this option and
follow all of the
instructions below prior
to use.
2. Install the push bar
according to the supplied instructions (contact
Sunrise Medical to acquire instructions if
necessary).
3. When using the push bar to move beds, take care
to push down and forward on the push bar handle.
Pushing up or attempting to use the push bar to
lift the bed to overcome thresholds may cause it
to disconnect from the bed, resulting in a loss of
control of the bed.
4. Extra care should be taken when moving the bed
on any slope. Moving the bed on a slope requires
two people, one at each end of the bed. Never
use the push bar to move a bed on a slope that
exceeds the ANSI and/or ADA requirements for
accessibility.
4-Inch Extension
1. The 4-inch extension is
designed to extend the bed
deck approximately four
inches. This allows the use of
an 84" mattress on an 80"
deck or an 80" mattress on a
76" deck. Please read the
important warnings related to
this option and follow all of
the instructions below prior
to use.
2. Install the 4" extension according to the supplied
instructions (contact Sunrise Medical to acquire
instructions if necessary).
3. Check to make sure that the increase in overall
length does not produce a hazard to safety or
accessibility in the room.
4. Place the new mattress against the mattress stop
and check that the mattress covers the entire
length of the deck.
TrapezeAdapter
1. The trapeze adapter is
designed to allow for the
attachment of a trapeze
system to the B684DC bed.
Please read the important
warnings related to this
option and follow all of the
instructions below prior to
use.
2. Install the trapeze adapter
according to the supplied
instructions (contact Sunrise Medical to acquire
instructions if necessary).
3. Install the trapeze assembly onto the trapeze
adapter according to the trapeze manufacturer's
instructions.

11
4. Articulate the bed from its highest through its
lowest position to assure proper clearance and
operation. When the bed is in it’s lowest position,
there should be a minimum of one inch clearance
from the bottom of the trapeze to the floor. (Due
to its low operating height some trapeze systems
may not be suitable for use with the B675 bed)
5. Adjustment and use of a trapeze should be done in
accordance with the instructions of a healthcare
professional (doctor or therapist).
6. Do not exceed maximum loading condition (see
installation instructions).
Battery Back-up
Battery Backup includes:
•Charger with power cord #12160300
•Battery with cable
•Wall mount bracket #12160301
Charger
Simply mount the battery charger in a central location
convenient to care giving staff. Plug the charger into
any standard wall socket (110 V; 50-60 Hz.). Insert the
battery in the charger.
Green light -- indicates main power is ON
Yellow light -- indicates battery is charging
After approximately 4 hours of charging, the yellow
light goes off and the battery will be fully charged.
To Power the B684DC bed:
1. Locate the motor control box, under the sleep
surface near the foot of the bed.
2. Referencing the illustration on page 8 of this
manual, locate the socket labeled
"1 - Emergency Battery Pack"
3. Insert the battery's plug into the emergency
battery pack socket.
4. Operate the bed using pendant or staff control, as
applicable.
Caution: Keep the batteries fully charged. Place
the batteries on the charger whenever not in
use. The charger will not allow the batteries to
"overcharge".
Caution: Never run the batteries completely
flat.
Caution: Never store the batteries for long
periods without regular charging throughout the
storage period.
Caution: Never leave the batteries in the
charger with the main power off.
Warning:Always ensure that the main power
to the charger is switched off before connecting
or disconnecting the charger to or from the bed.

©2004 SUNRISE MEDICAL, INC. • 10/04 • LITHO U.S.A.
Part #: 6110014C
DCO#: 04-0460
5001 Joerns Drive
Stevens Point, WI 54481
USA
[phone] Customer Service
[phone] General Phone
[phone] General Fax
Warranty
for all Joerns beds
Customer Care
800.826.0270
Technical Support Hotline
888.528.8799
Technical Support Fax
715.341.3603
SUNRISE MEDICAL
PRODUCTASSURANCE
Joerns beds are guaranteed for a
period of 2 years from the date of
delivery against defects in
materials and workmanship under
normal use and service. This
warranty includes all mechanical
and electrical components.
Steel structural components and
welds on beds are covered under
warranty for a period of ten years
from the date of delivery.
Damage caused by use in
unsuitable environmental
conditions or failure to maintain
the product in accordance with
user and service instructions is
not covered. Any alteration,
modification, or repair unless
performed by or authorized in
writing by Sunrise Medical will
void this warranty.
Parts
Joerns beds contain various parts
that wear from normal use. These
parts, such as DC batteries, are
not covered under the 2-year
warranty but are covered for 90
days after date of delivery.
Sunrise Medical's obligation under
this warranty is limited to
supplying replacement parts,
servicing, or replacing, at its
option, any product which is found
by Sunrise Medical to be defective.
Warranty replacement parts are
covered by the terms of this
warranty until the product's
original warranty period expires.
When requested by Sunrise
Medical, parts must be returned for
inspection at the customer's
expense. Credit will be issued only
after inspection.
Service
Most service requests can be
handled by the facility Maintenance
Department with assistance from
the Sunrise Medical Product
Service Department. Most parts
requested can be shipped FedEx
next day air at the customer's
expense. Should a technician be
required, at our discretion, one will
be provided by Sunrise Medical.
Only the Sunrise Medical Product
Service Department can dispatch
authorized technicians.
This warranty is extended to the
original purchaser of the
equipment.