Joerns Healthcare Oxford Hoyer Professional Elevate User manual

294000.10040 Rev A
Oxford®/Hoyer®
Professional Series
SERVICE MANUAL
Elevate

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294000.10040 Rev A
CONTENTS
Pages 3 - 4
Inspection Criteria of the Oxford/Hoyer Elevate
Page 5
Calibration of Weigh Scale
Page 6
Load Testing of the Oxford/Hoyer Elevate
Pages 7 - 14
Service and Maintenance Schedule for the Oxford/Hoyer Elevate
Page 15 - 16
Fault Finding on the Oxford/Hoyer Elevate
Page 17
Exploded View of the Oxford/Hoyer Elevate
Page 18
Parts List of the Oxford/Hoyer Elevate
Page 19
LOLER (UK only): Thorough Examination Report
Page 20 - 23
Appendix
Page 28
Blank Notes Page

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294000.10040 Rev A
INSPECTION CRITERIA
Joerns Healthcare recommends a thorough inspection and test of the Oxford/Hoyer Elevate and its lifting accessories, slings etc.
is carried out every six months including a weight test to the full SWL.
The examination and test should be conducted according to the recommendations and procedures below. Joerns Healthcare
recommends authorised service dealers should carry out maintenance, inspection and certified testing only.
On hoist is fitted with the optional weigh scales, the weigh scales require an annual calibration as described on page 6.
Note: These recommendations are in compliance with the requirements of 1998 No2307 Health and Safety: The Lifting Operations
and Lifting Equipment Regulations 1998. (LOLER) This is a UK regulation. Outside the UK please check your local requirements.
SUPPORT ARM
Confirm the presence and security of the sling retainers on the sling hooks or Securi3 clips (US model only).
Check the sling hooks on the support arm for damage or wear.
Check for adequate padding on the support arm.
Check for secure attachment of the arm to the mast pivot.
Make sure there is only minimal side movement of the arm and that it is free to rotate in the mast pivot.
Check the arm is in alignment with the centreline of the hoist.
Check the sling retaining bosses and clips on the actuator mounting bracket for damage or excessive wear.
Check the security and for wear on the actuator unit, mounting pin and mounting bracket on the arm.
(Any excessive movement or play of the actuator, must be investigated).
MAST
Check for secure attachment of the handle bar to the mast.
Confirm the mast is securely fitted in the base assembly.
Check the operation of the mast-locking device.
Make sure the mast fully engages onto the base socket.
Check for wear on the actuator unit mounting, mounting pin and mounting bracket on the mast.
(Any excessive movement or play of the actuator, must be investigated).
POWER PACK
Check for secure attachment of the power pack mounting plate to the mast.
Check for secure attachment of the power pack to the mounting plate.
Check the function of the Emergency Stop button.
Check the hand control for correct functioning in both directions, i.e. lift and lower.
Check the fit of the hand control plug and socket.
Inspect both actuator plugs for correct fitting.
Check the operation of the emergency raise and lowering function.
Check that the LCD battery level indicator shows the battery level when the emergency stop is released and shows stop when
the emergency stop button is pressed.
ELECTRIC LEG ADJUSTMENT
Operate the leg opening buttons on the hand control and check the legs open and close correctly.
Check that the legs lock when the hand control button is released.
Check the legs are parallel when they are in the closed position.

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294000.10040 Rev A
INSPECTION CRITERIA
KNEE PAD
Check for secure attachment of the kneepad assy to the mounting bracket on the mast.
Check the kneepad is easily adjustable using the height-adjusting lever.
Check the kneepad assembly can’t slide up or down when the height adjusting lever is released.
Check the leg restraining straps for damage and wear i.e. fraying, loose stitching etc. Ensure the buckles lock and release correctly.
Check the condition of the kneepad for splits and or rips.
FOOT PLATE
Check for firm and secure fitment of the footplate to the footplate base.
Check the foot tray for cracks or damage.
LEG PIVOTS
Check the leg pivots are secure and the legs pivot freely. Any stiffness must be investigated.
Make sure there is no excessive play in the leg pivots.
CASTORS
Check all castors for firm attachment to the legs.
Check for free rotation of the castor and the wheels.
Remove any build up of threads, hair or fluff.
Lubricate if necessary with a light mineral based grease.
Check correct operation of the brakes.
LIFT ACTUATOR
The actuator should require no maintenance.
Check for correct operation.
Check for correct operation of mechanical emergency lowering device, this should be done by applying the full SWL to the
support arms, raise the weight a short distance and carefully pull up the emergency lever, the weights should lower to the ground
in a safe and controlled descent. This test should always be carried out with the full SWL.
Confirm anti-crush precautions are operational.
Listen for any unusual noise.
Check for wear on the mounting boss top and bottom. (Any excessive movement or play of the actuator must be investigated).
BATTERIES
The batteries in the power pack should not require maintenance, other than regular charging as detailed in the charging instructions.
CHARGING UNIT
Confirm the charger unit is charging the battery pack.
Check mains plug is fitted with the properly rated fuse.
Check the safety of the input and output lead wiring.
LOAD CELL AND WEIGHT DISPLAY (Optional)
Turn on the display and confirm the weight display indicates a reading of 0 (kg/lb) with no load on either the foot tray or support arms.
If calibration is required see calibration procedure on Page 5.
CLEANING
Clean with ordinary soap and water and/or any hard surface disinfectant. Harsh chemical cleaners or abrasives should be
avoided as these may damage the surface finish of the lift. Avoid wetting any of the electrical parts.

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294000.10040 Rev A
CALIBRATION
WEIGH SCALE CALIBRATION
The (optional) weigh scale can be calibrated as required, a certified calibration weight of either 10kg or 25lb is required. Please
contact Joerns healthcare if a calibration weight is required.
Turn on the weigh scales and by pressing and holding the “LB/KG” button select the correct units for the calibration weight,
select KG if you are to use a 10kg weight else select LB if you are to use a 25lb weight.
To start the calibration press and hold the “ON/ZERO” and “LB/KG” buttons simultaneously the display will change from “ZERO”
to “CAL”, release both buttons and the display will show “C 0”
Ensure there is no weight applied to the foot tray or support arms, press the “ON/ZERO” button, the display will count down from
16 to 0, during this time do not touch the hoist.
The display will now be showing C 10 if you are using a 10 kg test weight or C25 if you are using a 25lb test weight.
Place the calibration weight on the foot tray, press the “ON/ZERO” button, the display will count down from 16 to 0, during this
time do not touch the hoist.
The display will automatically return to the normal weighing mode, the calibration is now complete.

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294000.10040 Rev A
LOAD TESTING
LOAD TEST
The load test should be carried out in accordance with the manufacturers test procedures. It is strongly recommended that, an
authorised service dealer carry out the test.
Oxford/Hoyer Electric hoists have been designed to the requirements of:
1 BS EN ISO 10535 2006 Hoists for the transfer of disabled persons
The hoists are designed to lift the Safe Working Load only. The load lifting capability is set electronically and must not be
increased as this causes excessive loading when the actuator reaches the limits of travel. This will affect the actuator’s useful life.
2 BS EN ISO 10535 2006 Load Raising Test
This test is a straightforward lift of a load the equivalent to the Safe Working Load, from the lowest position to highest position of
the hoist. Check that the hoist is not capable of lifting much more than the SWL (a small additional lifting capability is allowable
but no more than 5% of the SWL).
TEST LOADS - OXFORD/HOYER ARISE/ASCEND
200kgs/440lbs
CERTIFICATION
An authorised service dealer will issue a test certificate after satisfactory completion of the thorough inspection and test.
This certificate will be valid for six months.
Thorough Examination Report
Lifting Operations and Lifting Equipment Regulations 1998 (LOLER UK ONLY)
LOLER requires certain information to be included on the report given to a customer after a thorough examination. The
information can be found in Schedule 1 (page 56) in the LOLER L113 publication.
Joerns Healthcare has prepared a Thorough Examination Report that includes all the required information. A copy can be found
on page 18. Please feel free to use this as the basis of your own report.

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SERVICE & MAINTENANCE
TOOLS REQUIRED
• 21mm A/F Spanner (for the rear castors)
• 17mm A/F Spanner (for the front castors)
• 19mm or ¾ inch A/F Spanner (for the mast and support arm fixing bolts)
• 9/16 inch A/F Spanner + ¼ Hex Key (for the mast/boom pivot bolt)
• 17mm A/F + 14mm Spanner (for the sling/actuator retaining boss bolt)
• ½ inch A/F Spanner + 3/16 Hex Key (for the mast end lift and leg actuator bolts)
• 4mm Hex Key (for the screws on the handle bar base plate and all other fixings)
• 8mm Hex Key (for the screws securing the loadcell to mast)
• Calibrated Torque Wrench
• Medium Strength Thread lock (BLUE) Type
SUPPORT ARM
1The support arm is a two-piece assembly that is secured to the mast pivot by an arm pivot casting. The arm pivot casting is
secured to the end of the arm by two hexagon headed bolts.
2Remove the grey plastic covers from the bottom of the support arm, the covers are a push on fit. Remove the covers by
gently levering a thin blade or screwdriver between the boom and the covers.
3Check that the two M12 hexagon headed bolts, are fully tightened to 15 Nm.
4Remove the end caps from the black sling retaining bosses on the arm to reveal securing set pin.
5Check that the set pin is fully tightened to 5 Nm.
6Examine the actuator mounting point. Without taking the mounting point apart check for signs of wear on the fulcrum pin.
Check for excessive vertical and horizontal movement in the mounting. This will give a good indication of wear but if there is any
doubt the assembly should be stripped down as follows:
7Remove the set pin from the actuator bracket.
8Examine the pin for signs of wear. The diameter of the fulcrum pin is 9.5mm. Reduction in diameter due to wear must not
exceed 1mm, before replacement.
9Remove the outer sleeve bush from the support arm bracket and actuator top while holding the actuator, carefully lower the
actuator to the ground. (Take care not to loose the sling bosses and the sling retainers and nylon spacers on either side of the
actuator on the inside wall of the boom).
10 Examine the outer sleeve bush for wear this should not exceed 1mm.
11 Examine the actuator mounting on the support arm for wear on the bore of the bracket this should not exceed 2mm.
12 Examine the actuator top for wear this should not exceed 1mm.
13 Examine the split bushes for wear this should not exceed 0.5mm.
14 Reassemble the actuator to the boom bracket by replacing the sleeve, plastic washers, sling bosses and the sling retainers
set pin and nut.
15 Tighten the nyloc nut to 5 Nm.
16 Replace the end caps for the sling bosses.

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SERVICE & MAINTENANCE
NOTE: Joerns Healthcare recommends Nyloc nuts should always be replaced if undone.
ALWAYS torque fasteners to the correct setting.
SUPPORT ARM PIVOT
1Check the pivot for lateral, vertical and horizontal play that would indicate excessive wear. Signs of excessive wear must
be investigated.
Play at the pivot point must not exceed 1 mm before replacement.
2a If the hoist is not fitted with optional weigh scale, remove the two plastic covers from the pivot.
2b If the hoist is fitted with optional weigh scale, the display can be removed by removing the battery and battery housing from
the display housing and withdrawing the two screws which can be seen when looking through the battery hole - See appendix A .
Take care not to over-stress the cable connecting the display to the loadcell.
3Check the Set pin is tightened to 8 Nm.
4Replace the plastic covers, and display if applicable, to the Boom pivot.
REMOVAL OF THE SUPPORT ARM PIVOT
1To remove the support arm pivot, it is advisable to first remove the two M12 bolts from the end of the arm, this will enable the
pivot to be removed and replaced more easily.
2a If the hoist is not fitted with optional weigh scale, Remove the grey plastic covers from the top of the boom .The covers are a
push on fit. Remove the covers by gently levering a thin blade or screwdriver between the boom and the covers
2b If the hoist is fitted with optional weigh scale, the display can be removed by removing the battery and battery housing from
the display housing and withdrawing the two screws which can be seen when looking through the battery hole – See appendix A.
Take care not to over-stress the cable connecting the display to the loadcell
3Remove the bolts and pull the arm away from the pivot.
4The arm pivot is held in place with a set pin.
5Remove the pin.
6Examine the pin for signs of wear. The diameter of the pin is 12.7mm. Reduction in diameter due to wear must not exceed
1mm before replacement.
7Withdraw the outer sleeve bushing from the arm pivot (if you did not remove the two M12 bolts, hold the boom while doing
this as it may fall forwards).
8Inspect the sleeve for wear as per the fulcrum pin.
9Remove the plastic bearing washers (2 off) from the pivot and examine for any wear or damage. Lateral movement at the
pivot is most likely to be because of wear on the washers.
10 Remove and examine the arm pivot and the remaining mast pivot casting, the pivots internal bores and the holes in the mast
in particular for wear or damage.
11 The bore and holes are 20mm in diameter; wear should not exceed 1mm on diameter before replacement.

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SERVICE & MAINTENANCE
RE-ASSEMBLING THE SUPPORT ARM PIVOT
1After performing all the actions and checks listed under “Removal of the support arm pivot” (page 8) reassemble the
support arm pivot as follows:
2Lubricate the set pin and sleeve with any light mineral-based grease, or silicon spray, paying particular attention to the
bearing washers, and the pivots internal bores.
3Insert one end of the outer sleeve into the hole on one side of the mast pivot.
4Refit the arm pivot and one bearing washer into the top of the mast pivot.
5Align the holes in the mast pivot, bearing washer and support arm pivot.
6Insert the sleeve into the holes and ensure it passes into the mast pivot hole on the opposite side.
7Pull back the sleeve until it is inside the pivot.
8Insert the remaining bearing washer between the pivot and the inside of the mast pivot on the opposite side.
9Line up the hole of the washer with the bores of the pivot and push the sleeve through the washer and into the mast pivot.
10 Insert the set pin into the sleeve including the steel washers and fasten the Nyloc nut.
11 Tighten to 8 Nm.
12 Insert the arm pivot into the support and refit the 12mm bolts and M12 Nyloc nuts (See note below).
13 Tighten each bolt to 15 Nm.
14 Replace plastic covers and weigh scale display if applicable.
NOTE: Joerns Healthcare recommends nyloc nuts should always be replaced if undone.
NEVER fit a new pin or sleeve to a worn or damaged casting/component.
ALWAYS torque fasteners up to the correct setting.
MAST
1Remove the grey plastic covers from the top of the mast. The covers are a push on fit. Remove the covers by gently levering
a thin blade or screwdriver between the mast and the covers.
2Check the two M12 hexagon headed bolts that hold the boom pivot casting, are fully tightened to 15 Nm.
3Replace the grey plastic covers to the mast.
4Check the socket headed counter sunk screws (4), which hold the push handle to the mast. With a 4 mm A/F Allen key
confirm the screws are fully tightened to 5 Nm.
5Examine the actuator mounting point for damage or wear.
6Without taking the mounting apart check for signs of wear on the set pin.
7Check for excessive vertical and horizontal movement in the mounting. This will give a good indication of wear but if there is
any doubt the assembly should be stripped down as follows:

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SERVICE & MAINTENANCE
8Remove the set pin that secures the actuator to the mast bracket.
9Examine the pin for signs of wear. The diameter of the set pin is 9.5mm.
Reduction in diameter due to wear must not exceed 1 mm before replacement.
10 Remove the outer sleeve bush from the mast bracket, and actuator-mounting boss while holding the actuator, carefully lower
the actuator and boom to the ground.
11 Examine the outer sleeve bush for wear this should not exceed 1mm.
12 Examine the actuator-mounting bracket on the mast, for wear on the bore of the bracket this should not exceed 1mm.
13 Examine the actuator bottom mounting boss for wear this should not exceed 1mm.
14 On hoists fitted with optional, the loadcell is not a serviceable item but it can be inspected / removed by removing the four
securing screws two located either side of the mast as shown in appendix C. Care must be taken not to over-stress the
loadcell wires when the loadcell is removed. If the loadcell is removed ensure that the cable route is clear and cable
doesn’t become trapped when reassembled.
After performing all the actions and checks reassemble the actuator to the mast as follows:
1Lubricate the Set pin and sleeve with any light mineral-based grease, or silicon spray paying particular attention to the,
bearing washers, and the boom pivots internal bore.
2Replace the pin and sleeve through the actuator and mast bracket.
3Replace washer and nyloc nut Tighten to 15 Nm.
4Confirm the presence and the proper location of the engagement label.
5Check the mast is fully engaged as per the engagement label.
6Check the engagement of the mast-locking knob.
7Confirm the mast will lift from the mast socket when the locking knob is unscrewed.
8Check the electric leg opening contact assembly, for secure fitment and damage or wear.
NOTE 1: It is most important set pin and sleeve assemblies are re-assembled carefully. Check to ensure complete security.
NOTE 2: Joerns Healthcare recommends Nyloc nuts should always be replaced if undone.
NEVER fit a new pin or sleeve to a worn or damaged casting/component.
ALWAYS torque fasteners up to the correct setting.
ACTUATOR REPLACEMENT
NOTE: The Elevate hoist will require recalibrating following removal and replacement of the load cell unit. Refer to the calibration
section of this manual.
1Remove the mast from the base assembly and rest on a suitable surface
2Remove the set pin and bush which secures the upper actuator mount to the support arm. Rotate the support arm towards
the back of the hoist until it rests in a secure position. Rest the Actuator on the Mast.

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SERVICE & MAINTENANCE
3Remove the set pin and bush which secures the lower actuator mount to the mast bracket, and actuator-mounting boss while
holding the actuator, carefully lower the actuator to the ground.
4Remove the four loadcell mounting screws, as shown typically in Appendix C, and carefully rest the loadcell on the ground
taking care not to stress any cables.
5Pull out strain relief and pull actuator cord out so that it is free from the mast assembly.
6Replace actuator and reassemble upper and lower actuator fixings.
7Feed actuator cord through hole in bottom of casting and replace strain relief bushing.
8Place the loadcell back in position and Fasten mast screws to appropriate torques (40Nm for the smaller two, 136 Nm for the
larger two and loctite in place with loctite 242). Make sure to route all cords to the sides of the load cell, away from the mounting
faces of the load cell. Be careful not to pinch any of the cords, as this may cause the electrical system to cease functioning.
Note: The cord should exit the mast assembly in the small circular cut-outs at the top of the bottom section of the mast.
BATTERY PACK & CONTROL UNIT
1Confirm the mounting bracket is firmly attached to the mast. Three M6 cap head screws secure the mounting bracket.
Confirm the screws are fully tightened to 5 Nm.
2Check the engagement of the battery pack with the mounting. The battery pack should snap into place and be retained by a
latch at the top of the pack. Make sure the latch is functioning correctly and holds the battery pack firmly in place.
3Check the actuator, and hand control plugs are inserted fully into the appropriate socket on the base of the control unit. The
plugs, particularly the hand control plug, are a tight fit in the sockets and must be pushed fully home. The hand control plug is
indexed and can only be fitted in one position. The other plug is not indexed and can be fitted with a straight push.
4Inspect the hand control and coiled lead for any obvious signs of damage. Damage to the hand control and particularly to the
lead can cause intermittent faults. The hand control should be replaced if damage is evident. The mounting hook on the rear top
of the hand control can be replaced by unscrewing two screws and fitting a new hook.
5Check the operation of the hand control. Press the up and down buttons and confirm the boom moves in the proper direction.
6Press the leg open and close buttons and confirm the legs move in either direction.
7Check the operation of the Emergency stop switch. Push in the red button, this will latch and remain depressed and cut off all
power to the lift.
8Confirm by looking at the LCD panel that should now state the word STOP and show the image of a plug by the side of it
and, by using the hand control.
9Return power to the lift by twisting the red button clockwise and releasing. The LCD panel should no longer be showing the
word STOP or the image of a plug and battery power should now be displayed instead.
10 Check the operation of the Emergency raise and descent buttons. These are small flush buttons on the front of the control
unit under the Emergency stop switch labelled EMERGENCY and an up and a down arrow. The button is operated by pushing
with a ballpoint pen or similarly shaped object.

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294000.10040 Rev A
CHARGER
1Check the charger mains light is functional (Green light).
2Check the engagement of the battery pack with the mounting. The battery pack should snap into place and retained
by a latch at the top of the pack. Make sure the latch is functioning correctly and holds the battery pack firmly in place.
3Check the charging light is functional when charging the battery (Amber light).
4Check the condition of the mains lead for damage or loose wiring.
KNEE PAD
1Examine the kneepad assembly is free from wear or damage.
2Check for excessive vertical and horizontal movement in the assembly when the high adjustment lever is released and also
that the kneepad height can easily be adjusted by pulling the lever. This will give a good indication of wear but if there is any
doubt the assembly should be stripped down as follows:
3Remove the four screws holding the kneepad to the support plate and remove knee pad. As shown in appendix B.
4Remove the height adjustment mechanism cover by removing the four screws As shown in appendix B.
5The height adjustment mechanism can now be withdrawn and inspected for wear.
6The height adjustment mechanism and locking lever should be fully cleaned and re-greased with any light mineral-based
grease, or silicon spray.
7Refitting is the reversal of the above.
8Apply loctite to the M6 screws and tighten them to 5 Nm.
NOTE: Before applying threadlock to any screw or bolt check it can be screwed into the component without hindrance from old
remaining threadlock. This could affect the proper torque setting.
FOOT PLATE
1Remove the footplate by lifting it up and away from the locating holes.
2Check the locating lugs on the bottom of the footplate for wear or damage.
3Check the footplate is not cracked or damaged.
4Replace the footplate.
CROSS MEMBER - LEGS / LEG PIVOT PINS
1Check the leg pivots are secure and tightened to 5 Nm, and the legs pivot freely. Any stiffness must be investigated.
2Check that there is no excessive play in the leg pivots.
3Support the underside of the cross member so the front castors are off the floor and check the up and down movement of the
leg. Movement in excess of 5mm is not acceptable and the pivot should be stripped down for closer inspection.
SERVICE & MAINTENANCE

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294000.10040 Rev A
4Removal of the legs/leg pivots can be done, as follows.
5Remove the mast and boom assembly and set aside. Turn the lift base upside down and unscrew the 24 off M6 CSK head
screws that secure the base plate to the cross member.
6Remove the base plate.
7To enable the leg pivot pin to be inspected, it will be necessary to remove the set pin that holds the piston end of the actuator
in place on the cross member. Once the pin is removed the leg and the actuator can be lifted free from the cross member.
8Remove the leg and actuator taking care not to lose the bronze bearing washers at each end of the leg pivot pin.
NOTE: Support the actuator to prevent damage to the mounting point still attached to the leg. If any work is to be done on the
leg, it is safer to remove the actuator.
9The leg pivot pin can now be withdrawn and inspected.
10 Clean the pin of any debris or replace the pin if worn.
11 Inspect the leg pivot bush in the leg. Clean the bush in the leg of any debris or replace the leg if it is worn.
RE ASSEMBLY OF THE LEG PIVOT PINS
1Lubricate the leg pivot pin with any light mineral-based grease, or silicon spray.
2Place one of the bronze washers over the hole in the main base casting of the cross member.
3Refit the pin into the leg with the deeper shoulder of the pin going into the main base casting of the cross member.
4Place the leg over the pivot.
5Place remaining bronze washer over the leg pivot pin so that it rests on the surface of the leg bush.
6Replace the set pin (after applying threadlock) that secures the actuator piston to the centre of the cross member and
tighten to 5 Nm.
7Replace the plates.
8Apply loctite to the M6 CSK screws and tighten them to 5 Nm.
9Ensure the leg actuators open and close the legs correctly.
NOTE: Before applying threadlock to any screw or bolt check it can be screwed into the component without hindrance from old
remaining threadlock. This could affect the proper torque setting.
CROSS MEMBER - LEG ACTUATORS
To remove the actuators you will need to remove the base plate and leg assemblies as per the procedure listed under “Cross
member - legs / leg pivot pins” (parts 4 to 7, page 13).
1The set pins can now be removed from the leg end on the actuators.
2Disconnect the bullet connectors on the wiring looms to remove the actuators from the hoist.
3After inspection or replacement, reconnect the bullet connectors.
SERVICE & MAINTENANCE

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294000.10040 Rev A
4Refit the set pin and nyloc nut for the actuator on the leg end first and tighten to 5 Nm.
5Replace the set pin (after applying threadlock) that secures the actuator piston to the centre of the cross member and
tighten to 5 Nm.
6Replace the plates.
7Apply loctite to the M6 CSK screws and tighten them to 5 Nm.
8Ensure the leg actuators open and close the legs correctly.
NOTE 1: Joerns Healthcare recommends Nyloc nuts should always be replaced if undone.
NOTE 2: Before applying threadlock to any screw or bolt check it can be screwed into the component without hindrance from old
remaining threadlock. This could affect the proper torque setting.
REAR CASTORS
1Check the front and rear castors are firmly fixed to the legs. Remove any loose castors with a 21mm A/F Spanner, re-
assemble with threadlock. Tighten to 10 Nm.
2Make sure the castors swivel and the wheels rotate freely. Remove any build up of threads, hair or fibres that may clog the
bearings and prevent free rotation. Lubricate if necessary with a light, mineral based grease or silicon spray.
3Check the action of the brakes on the rear castor. A foot-operated pedal activates the brake. Check the brake pedal locks in
place and that the castor does not move when the brakes are engaged.
NOTE: Before applying threadlock to any screw or bolt check it can be screwed into the component without hindrance from old
remaining threadlock as this could affect the proper torque setting.
FRONT CASTORS
1Check the front and rear castors are firmly fixed to the legs. Remove any loose castors with a 17mm A/F Spanner, re-
assemble with Loctite or similar thread locking compound. Tighten to 10 Nm.
2Make sure the castors swivel and the wheels rotate freely. Remove any build up of threads, hair or fibres that may clog the
bearings and prevent free rotation. Lubricate if necessary with a light, mineral based grease or silicon spray.
NOTE: Before applying threadlock to any screw or bolt check it can be screwed into the component without hindrance from old
remaining threadlock. As this could affect the proper torque setting.
SERVICE & MAINTENANCE

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294000.10040 Rev A
FAULT FINDING
The following are guidelines in determining the root cause of a problem. Should the fault not be identified then please
contact Customer Services/Technical Support for further assistance.
PROBLEM: Hoist not working.
Can be identified by an LCD panel that will have the
word STOP and a picture of a plug in the panel. Turn
red button clockwise or anti-clockwise (try both) and
release.
Possible Fault Remedy
Emergency stop switch activated
Battery is not charged sufficiently
Power supply disconnected
(detachable battery packs)
Completely discharged batteries
(discharged beyong recovery)
Can be identified by an LCD panel that will have none
of the four blocks illuminated (audible beep should
have been heard prior to this).
Push battery into place until a CLICK can be heard.
Replace batteries.
PROBLEM: Hoist won’t go up or won’t go down..
Push plug firmly into socket (in an emergency use of
the emergency raise and lower function on the control
box will suffice).
Possible Fault Remedy
Hand control plug not fully engaged
Wiring in hand control plug detached
Hand control switches not working
Wires detached inside handset
Replace hand control + as above.
Replace control box
Replace control box
Hand control socket damaged
Relay on control board inoperative
Defective actuator
Anti-crush micro switch activated
(safety device)
Replace hand control + as above.
Replace hand control + as above.
Replace actuator
Check for correct function of micro switch or remove
any obstacle that may have come btween the boom
as it was lowering.
Actuator jack plug disconnected Checkout plug and re-connect.

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FAULT FINDING
PROBLEM: Electric leg operation not working (one or both legs not moving).
Possible Fault Remedy
Leg opening plug disconnected
Actuator disconnected from leg or centre mounting
Actuator defective
Re-connect
Replace coupling
Replace broken actuator or leg
Power coupling in mast base defective
Broken attachment point on leg
Re-assemble and replace mounting bolts
Replace actuator
PROBLEM: Weigh scale not functioning correctly.
Possible Fault Remedy
Battery in display flat
Display faulty
Load cell faulty
Replace battery 9v PP5 type
Re-calibrate unitRe-calibration required
Replace display unit
Replace load cell

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EXPLODED VIEW

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294000.10040 Rev A
PARTS LIST
No. Part No. Description Qty
1 0Y0066 100mm rear castor (braked) 2
1A 0Y0263 Straight-line steering device 1
2 0Y0073 100mm front castor (non braked) including tightening wrench (wrench not shown) 2
3 0Y0491 Mast extrusion including labels 1
4 0Y0307 Boom extrusion - Cow horn style (US ELEVATE MODEL) 1
4 0Y0388 Boom extrusion - Cow horn style (UK ELEVATE MODEL) 1
4 0Y0488 Boom extrusion - Cow horn style (US ELEVATE3 MODEL) 1
5 0Y0208 Push handle assembly (including bolts & fixings) 1
6 0Y0103 Cast boom to mast pivot joint (including connection bolts/fixings/spacers) 1
7 0Y0080 Base assembly (including labels, base casting and bottom plate, not internal parts) 1
8 0Y0209 Left leg extrusion (including fixings) 1
9 0Y0210 Right leg extrusion (including fixings) 1
10 0Y0211 Linak controller (4 Way) 1
11 0Y0067 Linak battery 1
12 0Y0075 Linak hand control (4 way) 1
13 0Y0071 Linak charge lead (UK) 1
14 0Y0114 Linak charge lead (US) 1
15 0Y0072 Linak charge lead (EU) 1
16 0Y0504 Linak actuator (incl. location pins, sleeves, washers, nuts, labels) 1
17 0Y0069 Linak battery and controller bracket/fixings 1
18 0Y0093 Linak leg actuator - 35mm stroke (including bolts and fixings) 2
19 0Y0492 Decal set (Oxford) not shown - no serial number labels 1
20 0Y0493 Decal set (Hoyer) not shown - no serial number labels 1
21 0Y0126 Pivot caps 2
22 0Y0494 Fixings kit (all bolts, screws and fixings) 1
23 0Y0070 Handset clip (not shown) 1
24 0Y0077 Mast to base electrical connection kit (including wires) 1
25 0Y0078 Foot push pad 1
26 0Y0112 Mast locking knob assembly (including plastic base insert) 1
27 0Y0495 Foot plate assembly (incl. cover) 1
28 0Y0496 Foot plate cover 1
29 0Y0128 Castor tightening wrench (not shown) 1
30 0Y0053 Linak charger and stand assembly (not shown) 1
31 0Y0129 Base to actuator electrical connection kit (including wires) 1
32 0Y0108 Boom to mast pivot plastic caps 2
33 0Y0076 Mast side caps 2
34 0Y0497 Scale Display and Pivot Casting Kit 1
35 0Y0498 Kneepad Adjustment Mechanism 1
36 0Y0499 Knee pad assembly (including fixing bolts) 1
37 0Y0500 Leg Strap 1
38 0Y0501 Load cell assembly 1
39 0Y0502 Dummy load cell assembly (not shown) 1
40 0Y0503 Mast side caps Elevate 2
41 0Y0128 Castor Tightening Wrench (not shown) 1

19
294000.10040 Rev A
LOLER: Thorough Examination Report
Lifting Operations and Lifting Equipment Regulations 1998 Schedule 1
Client Name & Address ______________________________________________________________
_______________________________________ Tel ______________________________________
Address of Examination _____________________________________________________________
Model ____________________ Serial No. ___________________ Date of Manu. ______________
Date of last Examination ________________ Safe Working Load ____________________________
Commissioning Examination ❏Yes ❏No Safe to Operate ❏Yes ❏No ❏N/A
Periodic Examination ❏Yes ❏No
Interval of Examination ❏6 Months ❏12 Months ❏Examination Scheme ❏Exceptional
Safe to Operate ❏Yes ❏No ❏N/A
Defective Parts (Immediate Attention):
Defects requiring rectification at a later date:
Part Number Description Defect Action Taken
Part Number Description Defect Action Taken Latest Date
Next examination due date ___________________________
Load test conducted according to ❏BS 5827 ❏BS EN ISO 10535 ❏Other (state) ______________
Thorough examination carried out (Date) _______________________
Name of Examiner ___________________________ Job Title _______________________________
On behalf of (Company/Organisation) ___________________________________________________
Address __________________________________________________________________________
________________________________________________________
Signed _________________________ Signed on behalf ________________________________
Name & address ________________________________
______________________________________________
______________________________________________
______________________________________
Date of Report ___________________

20
294000.10040 Rev A
APPENDIX A
FIG. 1A
Fulcrum Pin
Remove two screws
Remove battery
Second screw is hidden
behind cabler
Remove first screw
Take care not to over-stress
the battery wires
Removal of weigh scale display (optional):