Joerns Healthcare Hoyer HPL700 Troubleshooting guide

Joerns
Healthcare
Joerns Healthcare 1_Art Direction_Joerns Beds_700 Series_UltraCare 8page
5/2007_Page 1 of 8
User-Service Manual
Joerns® Lifting and Repositioning
Model HPL700, HPL700WSC
redefining patient handling
To avoid injury, read user’s manual before using.

Joerns® Lifting and Repositioning
Hoyer® HPL700 and HPL700 WSC
2
This manual contains important safety and
maintenance instructions. Please read it carefully
before using your patient lifter and refer to it as
often as needed for safe and efcient use.
If you have any questions regarding the safe use
and/or assembly, maintenance or specications
of your patient lifter, you should call Joerns
Healthcare toll-free at 800.826.0270.
For service and repair, remember your authorized
Hoyer dealer is able to provide the assistance
you need. Save this manual for future reference.
For non-homecare lifters, your maintenance
department should keep this manual.
Caution: For patient use, refer to the separate
manual, “How to Use a Patient Lifter.” If you did
not receive a copy or need additional copies,
contact Joerns Healthcare at 800.826.0270.
Warning: Using other manufacturers’ parts
and accessories on Hoyer® products is unsafe
and may result in serious injury to patient and/
or attendant. Use only Hoyer parts. Hoyer
lifter parts are NOT interchangeable with other
manufacturers’ products. Replace any worn parts
immediately.
Equipment Identication: The unit’s identication
number (specication, model, serial number)
appears on a silver nameplate attached to the side
of the lift base.
Receipt of Equipment: Upon receipt of the
equipment, verify it against the packing list to
ensure it is complete and inspect the equipment
for possible damage due to shipping. If there is
any damage, DO NOT use the equipment and
notify the carrier immediately to le a claim.
Provide complete information concerning damage
claims or shipping errors to your supplier. Include
all equipment identication numbers and group
part numbers (if any) as described above in
“Equipment Identication” section along with a full
description of damaged goods.
Important Precautions
Warning: Do not attempt to use this equipment
without understanding this manual.
To ensure safe operation, read carefully the entire
manual before installing, operating or servicing
this equipment.
If anything is not completely understood, please
contact your supplier for more details. Failure to
comply with warnings in this manual may result
in injury.
Keep this manual with the lift and refer to it as
required. Contents of this manual are subjected to
change without prior notice to users.
Important information is highlighted by the following
terms, which appear throughout the manual. Pay
particular attention to the information provided under
these headings.
Warning: Important safety information for hazards
that might cause serious injury.
Caution: Information for preventing damage to
the product.
Note: Information to which you should pay
special attention.
Additional copies of this manual can be obtained
from your supplier. Please quote the product
model number.
Warning: Your lift is for transferring patients only. Do
not use the lift for any other purpose.
Warning: Always carry out the daily check list before
using the lift.
Warning: Hoyer oor lifts are specically designed
for Hoyer slings and accessories. Slings and
accessories designed by any other manufacturer
is prohibited and will void Joerns Healthcare’s
warranty. Use only Hoyer slings and accessories to
maintain user safety and product utility.
Warning: Hoyer oor lifts are intended to be used
for persons within the specied weight limit indicated
for the lift. Do not attempt to lift more than the weight
limit indicated.

Joerns® Lifting and Repositioning
Hoyer® HPL700 and HPL700 WSC
3
Joerns Healthcare 1_Art Direction_Joerns Beds_700 Series_UltraCare 8page
5/2007_Page 3 of 8
Warning: Before attempting a transfer, the user
must be assessed by a qualied professional.
Warning: Hoyer® lifts must be used by qualied
caregivers with proper training to work with the
person to be transferred.
Warning: Only trained and qualied caregivers
should transfer a person. Do not attempt to use the
lift if you have not been properly trained to do so.
Warning: Always plan carefully before attempting to
transfer a person.
Warning: Do not use a sling that is not
recommended for the lift.
Warning: Never use a damaged, torn or
frayed sling.
Warning: Always place the sling around the user
according to the sling user instructions.
Warning: Follow lifting procedures outlined in the
“How to Use a Patient Lifter” manual, available upon
request.
Warning: Use all controls and safety features only
according to the rules specied in this manual.
Never attempt to force a control or button on the lift.
Warning: Do not store the lift in a shower, bath or
other area with high humidity.
Warning: IMPORTANT: Keep all components of the
lift clean and dry, and have electrical and mechanical
safety checkpoints done as instructed in the
“Maintenance” section of this manual.
Warning: Do not attempt to maneuver the lift by
pushing on the mast, motor shaft, boom or user.
Warning: Always maneuver the lift with the
handle provided.
Warning: Do not push a loaded lift at speeds which
exceed a slow walking pace (2.6 ft/sec.).
Warning: Inspect all precautionary labels on the
equipment. Order and replace all labels that cannot
be easily read.
Warning: Avoid violent shock during
transportation.
Warning: Do not touch or use a lift with bare
conductors or a damaged power cord. Electrically
live equipment can cause injury or electrocution.
If the lift or charger has any exposed or damaged
wires, contact your local dealer immediately.
Warning: Do not splash or expose electric parts of
the device to water or moisture.
Warning: Check nameplate for voltage and
cycle requirements. These requirements differ
by country. Do not attempt to use the lift in an
area that has different voltage and
cycle requirements.
Warning: Batteries may explode, leak and cause
personal injury if not disposed of properly.
Warning: Do not place or store the battery under
direct sunlight or near a heat source.
Warning: Do not dispose of in re.
Warning: Do not short the battery terminals.
Warning: Do not incinerate.
Warning: Flush with water if electrolyte from the
battery comes in contact with skin or eyes.
Warning: Batteries must be recycled or disposed
of according to local law regulations. When
returning batteries, insulate their terminals with
adhesive tape, etc. Otherwise the residual
electricity in used batteries may cause re
or explosion.

Joerns® Lifting and Repositioning
Hoyer® HPL700 and HPL700 WSC
4
Important Precautions ............................................................................................................................... 2
Specications ............................................................................................................................................. 5
6-Point Spreader Bar
Weight
Electrical Specications
Electrical Shock Protection
Degree of Shock Protection
Introduction ................................................................................................................................................. 5
Assembly and Preparation ........................................................................................................................ 6
Carton Contents
Assembly Instructions
Always Check the Following Before Operation
Operation ..................................................................................................................................................... 8
Operating Controls
6-Point Spreader Bar System .................................................................................................................... 9
Connection
Removal
Charging Instructions ................................................................................................................................ 10
Maintenance Schedule and Daily Check List........................................................................................... 11
Maintenance, Inspection and Testing
Lifter Maintenance Checklist ..................................................................................................................... 12
Warranty ...................................................................................................................................................... 14
Table of Contents

Joerns® Lifting and Repositioning
Hoyer® HPL700 and HPL700 WSC
5
Joerns Healthcare 1_Art Direction_Joerns Beds_700 Series_UltraCare 8page
4/2007_Page 5 of 8
Specifications
Safe Working Load .............................. 700 lbs 227kg
Maximum Overall Length....................... 56" 1423mm
Minimum Overall Length........................ 55" 1397mm
Maximum Overall Height ....................... 81" 2058mm
Minimum Overall Height ................... 57.75" 1467mm
Height at Maximum Reach ..................46.5" 1181mm
Reach at Maximum Height ................... 28.5" 724mm
Reach at Minimum Height ....................... 27" 686mm
Maximum Reach* ............................... 37.75" 959mm
Turning Radius ...................................... 62" 1575mm
Legs Open - External Width ..............46.25" 1175mm
Legs Open - Internal Width............... 42.25" 1073mm
Legs Closed - External Width ............... 27.5" 699mm
Legs Closed - Internal Width ................ 23.5" 597mm
Overall Height of Legs .............................4.5" 114mm
Ground Clearance ................................ 0.625" 16mm
Front Twin Casters ...................................... 3" 76mm
Rear Braked Casters ................................. 4" 102mm
Maximum Sound Level ................................64 dB (A)
Operating forces of the controls meet the
requirements of ISO 10535
*Reach = Center of spreader bar to the front of the mast
6-Point Spreader Bar (measurement
to top of location pins)
Cradle Maximum Height ........................ 69" 1753mm
Cradle Minimum Height ...................... 23.25" 591mm
Weight
Mast, Base, Boom Assembly, Cradle 143.4 lbs. 65kg
Power Pack ............................................. 6.6 lbs. 3kg
Total ...................................................... 150 lbs. 68kg
Base Assembly ....................................... 83 lbs 38kg
Mast and Boom (not including battery) . 40.4 lbs 18kg
6-Point Spreader Bar ................................. 20 lbs 9kg
All measurements are within a +5/-5% tolerance.
Electrical Specifications
Batteries ..2x12 volt Rechargeable sealed lead acid type
Battery Capacity ............................3.2 Ampere Hours
Charger Rated Input ............... 110-240 VAC 50/60Hz
Charger Rated Output ....... 29.5 VDC 19WMAX
Electric Shock Protection
Charger........................................................Class II
Lift .......................................Internal Power Source
Degree of Shock Protection
Charger........................................................ Type B
Lift ............................................................... Type B
Intended Operating Environment.......... >+5° <+40°
Outside this environment functionality and safety
may be compromised.
Introduction
The Hoyer HPL700 is an electrically operated
patient lift. Each HPL700 lift is fully assembled
load tested and certied before being packed/
shipped.
The package consists of a strong, purpose built
carton that is used for both export and domestic
markets to ensure the safe arrival of the lift.
A number of documents are supplied and packed
with each lift and should be kept for future
reference.
• Test Certicate
• Packing Check List
• User Manual
• Customer Satisfaction Card
The Test Certicate is an important document
and will be required for our insurance records.
It is valid for six months and after it has expired,
the lift should be inspected and serviced per the
maintenance schedule.
Servicing and periodic testing can be carried out
by your authorized supplier. Please ensure your
lift is included in their maintenance schedule. If
you are unsure of what your local market servicing
requirements are, please check with your dealer
and/or a local government agency.
The Hoyer HPL700 is suitable for patients in the
sitting, sitting/recumbent and recumbent positions.
The slings suitable for this device are listed as
follows:
• Hoyer Quick Fit Sling
• Hoyer Full Back Sling
Attention, Consult accompanying documents
I.D. Label Symbol Definition
Type B Applied Parts
Safe Working Load
Class II Equipment
____
........

Joerns® Lifting and Repositioning
Hoyer® HPL700 and HPL700 WSC
6
Assembly and Preparation
Warning: The Hoyer® HPL700 is heavy and
will need to be lifted with care. You may need
assistance to lift the Hoyer HPL700 from the
carton.
Carton Contents
Place the carton in a clear working area and open
carefully. The carton contains:
• Hoyer HPL700 Lift
• Product Documents
• Hand Control
• Battery Pack (2)
• Charging Lead
• Desk Top Charger/Stand
• Covers and hardware (2)
• 6-Point Spreader Bar
Assembly Instructions
Remove all the parts from the carton and place
on the oor, taking care to protect the nish from
damage.
1. Place the chassis in a clear space and apply
the rear brakes (Figure 1).
2. Remove the 5/8" bolt that connects the mast
(in its shipping position) to the base. Remove
the 3/8" carriage bolt as well (Figure 2). Do
not discard these nuts and bolts as they are
needed for assembly.
3. Lift the mast assembly from the base. The
assembly needs to be rotated and positioned
close to vertical so the handle is to the rear of
the lift (Figure 3).
Warning: Do not damage the cord that runs
from the mast to the base. This can lead to the
leg spreader actuator not functioning.
4. Position the mast assembly into the base
socket. Full engagement of the mast is
indicated by alignment of the 5/8" bolt hole
between the mast and the base (Figure 3).
Warning: Avoid trapping ngers. Keep ngers
away from the end of the mast when inserting
into the base socket.
5. Insert 5/8" bolt and nut removed in Step 2, and
torque to 90 ft-lb (122 N-M).
Figure 3
Figure 1
Step 5
Step 4
Step 6
Figure 2

Joerns® Lifting and Repositioning
Hoyer® HPL700 and HPL700 WSC
7
Figure 4
Figure 5
Figure 6
Figure 7
6. Insert the 3/8" carriage bolt and nut removed in
Step 2, and torque to 20 ft-lb (27 N-M).
7. Attach the front and rear covers (Figures 4 and
5), using the screws provided.
8. Remove the key ring fastener from the boom
actuator mounting bracket. Remove the pin
(Figure 5).
9. Carefully remove the orange tie from the lifter
actuator that is attached to the mast (Figure 5).
10. Align the upper end of the lifter actuator and
boom actuator mounting bracket (Figure 6).
Insert the pin. Install the key ring fastener.
11. To connect the spreader bar to the boom, see
instructions on page 9.
Always Check the Following Before
Operation
• The mast is securely bolted into place per Steps 5
and 6.
• The red emergency stop is located on the front
of the control box. Twist clockwise for normal lift
operation (on).
• The legs of the lift open and close satisfactorily
(This is done via the hand control) (Figure 6).
• Push the up and down buttons on the hand
control and conrm the boom raises and lowers
(Figure 7).
Steps 8, 9
Step 10
Step 7
Step 7
Boom
Control
Leg
Control
Forward
Direction of travel

Joerns® Lifting and Repositioning
Hoyer® HPL700 and HPL700 WSC
8
Operation
Read carefully the “Important Precautions” section
before attempting to use the lift.
Warning: The Hoyer® lift is not intended to be
a transport device. Patients in the lift should be
transferred for short distances only (example: bed
to chair or toilet).
Warning: Do not attempt to maneuver the lift by
pulling on the mast, boom, actuator or patient.
Caution: Have someone assist you when
attempting to transfer a patient.
Always carry out the daily checklist before each
lift use.
Operating Controls
1. Leg Adjustment
The legs on the Hoyer HPL700 are electrically
adjustable for width. The legs can be opened
to enable access around armchairs or
wheelchairs. For transferring and negotiating
narrow doorways and passages, the lift legs
should be in the closed position. Electric
leg adjustment is achieved by pressing the
appropriate buttons on the hand control. The
legs will be locked whenever the hand control
switch is released.
2. Casters and Braking
The lift has two braked casters which can be
applied for parking. When lifting, the casters
should be left free and un-braked (the only
exception is when lifting a patient from the
oor). The lift will then be able to move to
the center of gravity of the lift. If the brakes
are applied it is the patient that will swing
to the center of gravity and this may prove
disconcerting and uncomfortable.
3. Raising and Lowering the Boom
The movement of the boom is achieved by a
powerful electric actuator which is controlled
by a simple hand control unit. The hand
control has two buttons with directional
arrows UP («) and DOWN (»). The actuator
stops automatically at the limit of travel in
both directions. The hand control plugs into a
socket at the base of the control box.
4. Emergency Stop
The red Emergency Stop Button is located on
the front of the control box and is activated by
pressing in. This will cut all power to the lift and
can be reset by twisting the button counter-
clockwise and releasing.
5. Electrical Emergency Down/Up
Emergency lower (down) and raise (up) buttons
are provided at the front of the control box. This
is operated by inserting the tip of a ballpoint pen,
or similar object into the button highlighted «».
This will bring the boom up or down should the
hand control fail.
6. Mechanical Emergency Down
In the case of a complete electrical failure,
the electric actuator is tted with mechanical
lowering device (RED TRIGGER). This will only
operate when the lift is under load. The device
must be pulled upwards to activate, and the
boom will descend slowly.
Caution: Mechanical emergency down is to be
used for emergency purposes only. Repeated
use may cause permanent damage to the
actuator.
7. Batteries
The batteries are protected from deep discharge
by a LOW VOLTAGE ALARM. This will sound
when the batteries need recharging and the
hand control is being operated. It will not
sound independently of the hand control being
operated. DO NOT IGNORE THIS WARNING
ALARM. Complete the lifting operation and
place the battery on charge (see charging
instructions).
8. Slings
The Hoyer HPL700 has a 6 point spreader bar.
The 6 point system uses slings with webbing
loops which allow positioning adjustment by
selecting different colored straps.
Loop Strap Slings: Hoyer Quick Fit and Full
Back Slings.
Warning: Never exceed the rated weight
capacity of the sling or the lift. Check the
capacity of the sling and the lift prior to
performing a transfer
The 6 point system attaches to the spreader bar
hooks via loop straps. Each sling is supplied
with instructions. Please study the instruction
guide before use.

Joerns® Lifting and Repositioning
Hoyer® HPL700 and HPL700 WSC
9
6-Point Spreader Bar System
Follow these instructions exactly
Your Hoyer® HPL700 lift uses 6-point spreader bar.
The removal of this system is completed easily by
the use of a quick-release pin. This is done quickly
and easily, but you must read the following safety
instructions to ensure the spreader bar is safely
locked into position before use.
Warning: Do not attempt to disassemble kingpin
from the 6-point spreader bar. This applies to
spreader bar with or without scale.
Connection
To connect, place the spreader bar on a solid
surface such as a table and lower the boom for ease
of attachment (Figure 8).
HPL700:
Insert the pin sleeve through end of the boom and
the kingpin of the spreader bar (Figure 9).
Once aligned in the boom slot reinsert the quick
release pin fully into the sleeve until it locks into
position (Figure 11). YOU MUST CHECK THAT THE
PIN IS SECURELY FITTED.
To do this, press your nger into the barbed end. If
the pin remains stationary, the lift is safe to use.
Figure 8
Figure 9
Figure 11
HPL700WSC:
Place a plastic washer on each side of scale
housing, align holes, align these items within the
end of the boom, and install the pin sleeve. Insert
the quick release pin fully into the sleeve until it
locks into position (Figure 10 and 11). You must
check that the pin is securely tted.
Figure 10

Joerns® Lifting and Repositioning
Hoyer® HPL700 and HPL700 WSC
10
Removal
Caution: Be sure to support the weight of the
spreader bar before removing pin.
To detach pin, depress the spring barb (using a at
screwdriver or similar) and pull the pin out.
Support the 6-point spreader bar, and then pull
the pin sleeve in the opposite direction, removing
it completely from the boom. This will release the
spreader bar completely.
Charging Instructions
The batteries are located in the power pack and
are charged with a desktop charger.
Charging Instructions for the Hoyer®
HPL700
When the power pack needs charging it is
removed from the lift and attached to the charger.
1. Remove the power pack from the lift. The pack
is retained by a simple latch at the top of the
power pack. Lift the latch and the power pack
will be released.
2. Fit the power pack to the charger. The location
and latching of the power pack to the charger
is the same system as used on the lift.
3. Plug the charger cord into a suitable outlet.
4. Charging is automatic and will fully charge
the batteries over a period of eight to twelve
hours. Note: Even if the charger is left plugged
in for extended periods, it will not allow the
batteries to overcharge.
5. To return the lift to service, remove the power
pack from the charger. Fit the power pack to
the lift and make sure the latch holding the
pack in place is fully engaged. “Click” in place.
The charging of Hoyer electric lifts is simple
and straightforward, but it is important to follow
the charging instructions closely. Please pay
particular attention to the following points, they
will help you avoid problems with discharged
batteries.
Caution: Keep the batteries fully charged. Place
the battery on charge whenever it is not in use. If it
is more convenient to do so, place on charge every
night. The charger will not allow the batteries to
overcharge.
Caution: Never run the batteries completely at. As
soon as the audible warning sounds, complete the
lifting operation and place the power pack on charge.
Caution: Never store the power pack for long
periods without regular charging throughout the
storage period.
Warning: Always make sure the charger is
unplugged before connecting or disconnecting the
power pack.
Warning: Never leave the power pack plugged in to
the charger with the charger unplugged.
Warning: Do not charge an electric lift in a bathroom
or shower room.

Joerns® Lifting and Repositioning
Hoyer® HPL700 and HPL700 WSC
11
Maintenance Schedule and
Daily Check List
All Hoyer® products are designed for minimum
maintenance; however, some safety checks and
procedures are required. A schedule of DAILY tasks
are detailed below. Daily checks and a six month
service, inspection, and test will ensure a lift is kept
in optimum safe working condition. A list of spare
parts is available upon request.
The LOAD TEST and certication should only be
carried out by qualied personnel or an authorized
service agent / dealer.
DAILY CHECK LIST: Joerns Healthcare strongly
recommends the following checks be carried out on
a daily basis and before using lift.
• Make sure the lift moves freely on its casters.
• Make sure the spreader bar is free to rotate and
swing.
• Ensure the spreader bar is rmly attached to the
boom.
• Examine the sling hooks/clips on the spreader bar
for excessive wear.
• Make sure the legs open and close correctly.
• Operate the hand control to conrm the boom
raises and lowers satisfactorily.
• Check the operation of the emergency stop button.
• Examine slings for fraying or other damage. DO
NOT use any sling if damaged.
• Conrm the lift is not giving a low battery alarm
when the hand control is operated. If the alarm
sounds, DO NOT use, and place on charge
immediately.
Maintenance, Inspection and Testing
Joerns Healthcare recommends a thorough
inspection and test of the Hoyer HPL700 lift and
lifting accessories, slings, scales, etc. is carried out
on a regular basis. Inspection frequency varies with
location so you must check with your dealer or local
government agency on how often an inspection
is required. The examination and test should be
conducted according to the recommendations
and procedures. Joerns Healthcare recommends
maintenance, inspection and certied testing is
carried out by authorized service agent / dealers
only.
Joerns Healthcare has an established network
of reputable distributors and dealers who will be
pleased to handle all of your purchasing, warranty,
repair and maintenance requirements.
Our products are guaranteed for a period of 24
months from the date of manufacture or 24 months
from the date of purchase if commissioned by an
authorized dealer. This guarantee covers the lift’s
major structure, actuator and control box.
We recommend that all of our products are
prepared by your dealer and are supported by
them for future servicing. The dealer or distributor
operates the warranty program, so it is important
to keep a record of their name, address, and
telephone number so they can be contacted
should any problem arise.
If you are in doubt where your lift was purchased,
Joerns Healthcare can trace the supplier if you
provide the serial number of the lift.
Remember: Contact your distributor for purchases,
warranty, repairs, servicing and certied
maintenance.

Joerns® Lifting and Repositioning
Hoyer® HPL700 and HPL700 WSC
12
Lifter Maintenance Checklist
To be Inspected by User
Initially Before each use 6 months
Spreader Bar
Check the spreader bar for freedom of rotation and swing. Check for wear on the central
pivot. Check for rm attachment to the boom.
✔ ✔
Boom
Check the attachment of the boom to the mast. Make sure there is only minimal side
movement of the boom and the boom is free to rotate on the boom bearing.
✔ ✔
Mast
Check the operation of the mast-locking device. Make sure the mast fully engages into the
socket. Check the bottom actuator.
✔ ✔
Actuator
The actuator should require no maintenance other than checking for correct operation and
listening for unusual noise.
✔
Power Pack
Check the function of the emergency stop button and emergency down/up. ✔ ✔
Batteries
The batteries are housed in the power pack and should not require maintenance
other than the regular charging as detailed in the charging instructions. Check that the
connections remain clean.
✔
Leg Adjustment
Check that the legs operate in both full extensions (inward/outward). ✔ ✔
Casters
Check all casters for rm attachment to the legs. Check for free rotation of the caster and
the wheels.
✔ ✔
Cleaning
Clean with ordinary soap and water and/or any hard surface disinfectant. Harsh chemicals
cleaners or abrasives should be avoided as these may damage the surface nish of the
lift. Avoid wetting any of the electrical parts.
✔
Load Test
The load test should be carried out in accordance with the manufacturer’s test procedures.
It is strongly recommended the testing is carried out by an authorized dealer.
✔
Base and Wheels
Ensure base is even and level (all four wheels are on the oor). ✔ ✔
Slings
Check for wear and fraying. ✔
Lubrication
Lubricate pivot joints, including mast and boom connections, spreader bar joint (only if
required), and leg pivot points.
✔
Hand Set
Ensure plugged fully into controller.✔ ✔
Quick Release Pin
Ensure the pin is tted before lifting, by pressing the barbed end (Figure 11, page 9). ✔ ✔

Joerns® Lifting and Repositioning
Hoyer® HPL700 and HPL700 WSC
13
To be Inspected by User
Initially Before each use 6 months
Fasteners
Check that all fasteners are properly retained (Bolts have nuts, pins have clips, etc.) ✔ ✔
Base Components
Inspect components internal to the base (remove the rear cover and tip the lift on its side).
All bolts are tight ✔
Pins are retained ✔
Leg actuator mechanism moves freely (not binding or obstructed) ✔
There is no excessive wear on any component ✔

Joerns® Lifting and Repositioning
Hoyer® HPL700 and HPL700 WSC
Post Acute, Acute, HomeCare
5001 Joerns Drive
Stevens Point WI 54481
(P) 800.826.0270
(F) 800.457.8827
VA/Government
7027 Hayvenhurst Avenue
Van Nuys, CA 91406
(P) 800.966.6662
(F) 800.232.9796
Canadian Ofce
1000 Clarke Road, Suite 6
London, ON Canada N5V 3A9
(P) 866.546.1151
(F) 519.451.8662
www.joerns.com • email: [email protected]
Joerns
Healthcare
Joerns Healthcare 1_Art Direction_Joerns Beds_700 Series_UltraCare 8page
5/2007_Page 8 of 8
This Warranty covers HPL700 Lifts only. Lifts not
covered under this warranty include, but are not
limited to: Advance-H, HML400, HPL600WB,
HPL600WBSC, HPL402, C-HLA, all HoyerPro
(and variations).
HPL700 Lifts are guaranteed for a period of two
(2) years from the date of delivery against defects
in materials and workmanship under normal use
and service. This warranty includes all mechanical
and electrical components (excluding DC Batteries
and casters).
Steel structural components and mechanical
components on lifts are covered under warranty
for a period of two (2) years from the date of
delivery.
Damage caused by use in unsuitable
environmental conditions or failure to maintain
the product in accordance with user and service
instructions is not covered. Any alteration,
modication, or repair unless performed by or
authorized in writing by Joerns Healthcare will void
this warranty.
Parts
An HPL700 Lift contains various parts that wear
from normal use. These parts, such as DC
batteries and casters are not covered under the
two-year warranty but are covered for 90 days
after date of delivery.
Joerns Healthcare’s obligation under this
warranty is limited to supplying replacement
parts, servicing, or replacing, at its option, any
product which is found by Joerns Healthcare to be
defective.
Warranty replacement parts are covered by the
terms of this warranty until the product’s original
warranty period expires.
When requested by Joerns Healthcare, parts
must be returned for inspection at the customer’s
expense. Credit will be issued only after
inspection.
Service
Most service requests can be handled by the
facility Maintenance Department with assistance
from the Joerns Healthcare Product Service
Department.
Most parts requested can be shipped next day air
at the customer’s expense.
Should a technician be required, one will be
provided by Joerns Healthcare, at our discretion.
Only the Joerns Healthcare Product Service
Department can dispatch authorized technicians.
This warranty is extended to the original purchaser
of the equipment.
Joerns Healthcare Warranty Program
for Hoyer® HPL700 Lifts
© 2009 Joerns Healthcare Inc. • 6110086 RevB • 10-0028