Kettler Familiano C-10 Quick guide

TRANSLATION OF THE ORIGINAL
OPERATING INSTRUCTIONS
IMPORTANT
READ CAREFULLY BEFORE USE
KEEP SAFE TO CONSULT AT A LATER DATE
KB148-ZAKC46, KB148-ZBKC46, KB149-ZAFC46, KB149-ZBFC46, KB150-ZAFC46, KB150-ZBFC46
MY21K03 - 12_1.0_22.09.2020
Familiano C-10, Familiano C-N, Familiano L-N

MY21K03 - 12_1.0_21.09.2020 2
Contents
Contents
1 About these operating instructions 6
1.1 Manufacturer 6
1.2 Language 6
1.3 Laws, standards and directives 6
1.4 For your information 6
1.4.1 Warnings 6
1.4.2 Markups 7
1.5 Nameplate 8
1.6 Type number and model 9
1.7 Identifying the operating instructions 9
2 Safety 10
2.1 Residual risks 10
2.1.1 Risk of battery fire and explosion 10
2.1.2 Risk of fire and explosion due to
short circuit in the battery 10
2.1.3 Fire hazard caused by overheated
charger 10
2.1.4 Electric shock caused by electric
drive system 10
2.1.5 Risk of a fall due to incorrectly set quick
releases 11
2.1.6 Risk of fire and burns due to hot motor 11
2.1.7 Key breaking off 11
2.2 Toxic substances 11
2.2.1 Brake fluid 11
2.2.2 Suspension oil 11
2.2.3 Defective battery 11
2.3 Requirements for the rider 11
2.4 Vulnerable groups 11
2.5 Personal protective equipment 11
2.6 Safety markings and safety instructions 12
2.7 What to do in an emergency 12
2.7.1 Dangerous situation in road traffic 12
2.7.2 Leaked brake fluid 12
2.7.3 Battery vapours emitted 13
2.7.4 Battery fire 13
2.7.5 Leaked brake fluid 13
2.7.6 Oil and lubricant leaks from the fork 13
2.7.7 Oil and lubricant leaks from the rear
frame damper 13
3Overview 14
3.1 Description 15
3.1.1 Wheel 15
3.1.1.1 Valve 15
3.1.2 Suspension 15
3.1.3 Brake 15
3.1.4 Electric drive system 16
3.1.5 Motor 16
3.1.6 Rechargeable battery 16
3.1.7 Display 18
3.1.8 Riding light 18
3.1.9 Charger 18
3.2 Proper use 19
3.3 Improper use 20
3.3.1 Maximum permitted total weight 21
3.3.2 Data privacy information 21
3.4 Technical data 22
3.4.1 Pedelec 22
3.4.2 Bicycle lighting 22
3.4.3 BOSCH Purion display 22
3.4.4 BOSCH Cargo Line Speed motor 22
3.4.5 Bosch rechargeable battery 22
3.4.5.1 PowerPack 300 22
3.4.5.2 PowerPack 400 23
3.4.5.3 PowerPack 500 23
3.5 Description of controls and screens 24
3.5.1 Handlebars 24
3.5.2 Display 24
3.5.2.1 Information display 24
3.5.2.2 Level of assistance 24
3.5.2.3 Indicator unit km/h or mph 24
3.5.2.4 Tachometer screen 25
3.5.2.5 System message 25
3.5.3 Battery level indicator 25
3.6 Environmental requirements 26
4 Transporting and storing 28
4.1 Physical transport characteristics 28
4.1.1 Designated handles/lifting points 28
4.2 Transporting 29
4.2.1 Using the brake transport securing
system 29
4.2.2 Transporting the pedelec 29
4.2.3 Shipping a pedelec 29
4.2.4 Transporting the battery 29
4.2.5 Shipping the battery 29
4.3 Storing 30
4.3.1 Break in operation 30
4.3.1.1 Preparing a break in operation 30
4.3.1.2 Carrying out a break in operation 30
5 Assembly 31
5.1 Required tools 31
5.2 Unpacking 31
5.2.1 Scope of delivery 31
5.3 Commissioning 31
5.4 Preparing the battery 32
5.4.1 Checking the battery 32
5.4.2 Checking the stem and handlebars 32
5.4.2.1 Checking the connections 32
5.4.2.2 Firm hold 32
5.4.2.3 Checking the headset backlash 32

MY21K03 - 12_1.0_21.09.2020 3
Contents
5.5 Pedelec sale 32
6 Operation 33
6.1 Risks and hazards 33
6.1.1 Personal protective equipment 34
6.2 Tips for a greater range 34
6.3 Error message 35
6.3.1 Display 35
6.3.2 Rechargeable battery 37
6.4 Instruction and customer service 38
6.5 Adjusting the pedelec 38
6.5.1 Adjusting the saddle 38
6.5.1.1 Adjusting the saddle tilt 38
6.5.1.2 Determining the seat height 38
6.5.1.3 Adjusting the seat height with quick
release 39
6.5.1.4 Adjusting the seat position 39
6.5.2 Adjusting the handlebars 40
6.5.3 Adjusting the stem 40
6.5.3.1 Adjusting the height of the handlebars 40
6.5.3.2 Adjusting the quick release clamping
force 40
6.5.4 Setting the brake 40
6.5.5 Retracting the brake linings 41
6.5.5.1 Setting the grip distance on a brake
lever 41
6.5.5.2 Setting the pressure point on a brake
lever 41
6.6 Accessories 42
6.6.1 Child seat 42
6.6.2 Trailer 43
6.6.2.1 Trailer approval for ENVIOLO hub gear 43
6.6.3 Mobile holder 44
6.6.4 Tubeless and airless 44
6.7 Check list before each ride 45
6.8 Using the kickstand 46
6.8.1 Raising the kickstand 46
6.9 Using the pannier rack 46
6.10 Using the saddle 46
6.11 Rechargeable battery 47
6.11.1 BOSCH PowerPack 47
6.11.1.1 Removing the PowerPack 47
6.11.1.2 Insert PowerPack 47
6.11.2 Charging the battery 47
6.11.3 Charging the dual battery 48
6.11.3.1 Charging process when two batteries
are used 48
6.11.3.2 Charging process when one battery
is used 48
6.11.4 Using double battery model with a
single battery only 48
6.11.5 Waking the battery 48
6.12 Electric drive system 49
6.12.1 Switching on the electric drive system 49
6.12.2 Switching off the electric drive system 49
6.13 Display 50
6.13.1 Overview of actions on the display
screen 50
6.13.2 Switching on the display 50
6.13.3 Switching off the display 50
6.14 Using the push assist system 51
6.14.1 Using the riding light 51
6.14.2 Selecting the level of assistance 51
6.14.3 Journey information 51
6.14.3.1 Switching the journey information 51
6.14.3.2 Resetting the trip distance 51
6.14.3.3 Resetting the range 52
6.14.3.4 Changing the tachometer unit 52
6.14.3.5 Displaying versions and type numbers 52
6.14.3.6 Set display screen brightness 52
6.14.4 Using the USB port 52
6.14.5 Replacing the battery 52
6.15 Brake 53
6.15.1 Using the brake lever 54
6.16 Gear shift 55
6.16.1 Using the derailleur gears 55
6.16.2 Using an ENVIOLO hub gear 55
6.16.3 Selecting automatic or manual shift 56
6.16.4 Switching gear in automatic mode 56
6.16.5 Switching gear manually 56
6.16.5.1 Changing down 56
6.16.5.2 Changing up 56
6.17 Parking the pedelec 57
7 Cleaning and servicing 58
7.1 Cleaning after each ride 58
7.1.1 Cleaning the suspension fork 58
7.1.2 Cleaning the rear frame damper 58
7.1.3 Cleaning the pedals 58
7.2 Basic cleaning 59
7.2.1 Cleaning the frame 59
7.2.2 Cleaning the stem 59
7.2.3 Cleaning the wheel 59
7.2.4 Cleaning the drive elements 59
7.2.5 Cleaning the rear frame damper 60
7.2.6 Cleaning the chain 60
7.2.7 Cleaning the battery 60
7.2.8 Cleaning the display 60
7.2.9 Cleaning the motor 60
7.2.10 Cleaning the brake 61
7.3 Servicing 61
7.3.1 Servicing the frame 61
7.3.2 Servicing the stem 61
7.3.3 Servicing the fork 61
7.3.4 Servicing the drive elements 61
7.3.5 Servicing the pedals 61

MY21K03 - 12_1.0_21.09.2020 4
Contents
7.3.6 Servicing the chain 61
7.4 Maintenance 62
7.4.1 Wheel 62
7.4.1.1 Checking the tyres 62
7.4.1.2 Checking the rims 62
7.4.1.3 Checking and adjusting the tyre
pressure – Dunlop valve 62
7.4.1.4 Checking and adjusting the tyre
pressure – Presta valve 63
7.4.1.5 Checking and adjusting the tyre
pressure – Schrader valve 63
7.4.2 Brake system 63
7.4.3 Checking the brake linings for wear 63
7.4.4 Checking the pressure point 64
7.4.5 Checking the brake discs for wear 64
7.4.6 Checking the electrical cables and
brake cables 64
7.4.7 Checking the gear shift 64
7.4.8 Checking the stem 64
7.4.9 Checking the USB port 64
7.4.10 Checking the belt and chain tension 64
8 Maintenance 65
8.1 Suspension system 66
8.1.1 Rear frame damper 66
8.1.2 Suspension fork 67
8.1.3 Suspension seat post 68
8.2 Axle with quick release 68
8.2.1 Checking the quick release 69
8.3 Maintaining the stem 69
8.4 Adjusting the gear shift 69
8.4.1 Cable-operated gear shift, single-cable 70
8.4.2 Cable-operated gear shift, dual-cable 70
8.4.3 Cable-operated twist grip, dual-cable 70
9 Troubleshooting, fault clearance
and repair 71
9.1 Troubleshooting and fault clearance 71
9.1.1 The drive system or display do not
start up 71
9.1.2 Error message 71
9.1.3 Errors in the assistance system 72
9.1.4 Battery error 73
9.1.5 On-board computer error 74
9.1.6 Lighting does not work 74
9.1.7 Other errors 74
9.2 Repair 75
9.2.1 Original parts and lubricants 75
9.2.2 Replacing the lighting 75
9.2.3 Adjusting the headlight 75
10 Recycling and disposal 76
11 Documents 77
11.1 Parts list 77
11.1.1 Familiano C-10 77
11.1.2 Familiano C-N 78
11.1.3 Familiano L-N 79
11.2 Assembly report 80
11.3 Maintenance instructions 82
11.4 Charger operating instructions 86
12 Glossary 94
12.1 Abbreviations 96
12.2 Simplified terms 96
13 Appendix 97
I. Translation of the original EC/EU
Declaration of Conformity 97
II. Declaration of conformity for
incomplete machine 98
14 Keyword index 101

MY21K03 - 12_1.0_22.09.2020 5
About these operating instructions
Thank you for your trust!
KETTLER pedelecs are premium quality bicycles.
You have made an excellent choice. Your
specialist dealer will provide you with guidance
and instruction and assemble your product. Your
specialist dealer will also be happy to assist you in
the future, whether you require maintenance,
conversion or repair.
You are receiving these operating instructions
with your new pedelec. Please take time to
become familiar with your new pedelec. Use the
tips and suggestions in the operating instructions.
They will help you to enjoy your pedelec for a long
time to come. We hope you have fun and wish you
well on all of your rides!
The operating instructions are mainly designed for
the rider or the operator. They aim to ensure that
non-professionals can use the pedelec safely.
Download the operating instructions onto your
phone at the following link, so that you can use
them when you are out riding:
https://www.kettler-alu-
rad.de/gb/en/index/
service.html.
Copyright
© KETTLER Alu-Rad GmbH
Distribution or reproduction of these operating
instructions and utilisation or communication of
their content is prohibited unless expressly
approved. Any infringement will render the
offender liable for compensation. All rights
reserved in the event that a patent, utility model or
industrial design is registered.
Editing
Text and images:
ZEG Zweirad-Einkaufs-Genossenschaft eG
Longericher Strasse 2
50739 Köln, Germany
Translation
RKT Übersetzungs- und Dokumentations-GmbH
Markenstrasse 7
40227 Düsseldorf, Germany
In case of any questions or problems
regarding these operating instructions,
please contact:
[email protected]
Notice
These operating instructions are not a substitute
for personal instruction by the supplying specialist
dealer.
These operating instructions are an integral part
of the pedelec. Therefore, if it is re-sold at a later
time, they must be handed over to the subsequent
owner.
Sections are also designed especially for the
specialist dealer. These sections aim to ensure
that specialist dealers complete initial assembly
and maintenance safely and reliably. The
sections for specialist dealers are highlighted in
grey and marked with a spanner symbol.

MY21K03 - 12_1.0_22.09.2020 6
About these operating instructions
1 About these operating
instructions
1.1 Manufacturer
The pedelec manufacturer is:
KETTLER Alu-Rad GmbH
Longericher Strasse 2
50739 Köln, Germany
Tel.: [phone]
Fax: [phone]
E-mail: [email protected]
Website: www.kettler-alu-rad.de
Subject to internal changes
The information contained in these operating
instructions are the approved technical
specifications at the time of printing. Any
significant changes are included in a new
published version of the operating instructions.
You will find any modifications to these operating
instructions at:
https://www.kettler-alu-rad.de/gb/en/index/
service.html
1.2 Language
The original operating instructions are written in
German. A translation is invalid without the
original operating instructions.
1.3 Laws, standards and directives
The operating instructions comply with the
essential requirements specified in:
• Machinery Directive 2006/42/EC
• Electromagnetic Compatibility Directive 2014/30/
EU
• ISO 20607:2018 Safety of machinery –
Instruction handbook – General drafting
principles
• EN 15194:2018 Cycles – Electrically power
assisted cycles – pedelec bicycles
• EN 11243:2016, Cycles – Pannier racks for
bicycles – Requirements and test methods
• ISO 17100:2016-05 Translation Services –
Requirements for translation services.
1.4 For your information
Different markings are used in the operating
instructions to make them easier to read.
1.4.1 Warnings
Warnings indicate hazardous situations and
actions. You will find warnings in the operating
instructions:
Will lead to serious or even fatal injuries if
ignored. High-risk hazard.
May lead to serious or even fatal injuries if
ignored. Medium-risk hazard.
May lead to minor or moderate injuries if ignored.
Low-risk hazard.
Notice
May lead to material damage if ignored.
DANGER
!
WARNING
!
CAUTION
!

MY21K03 - 12_1.0_22.09.2020 7
About these operating instructions
1.4.2 Markups
You will find stylised forms of typeface in the
operating instructions:
Instructions for specialist dealers are highlighted
in grey. They are indicated by a screwdriver
symbol. Information for specialist dealers does
not require non-professionals to take any action.
Stylised form Use
Italics Glossary term
Underlined in blue Link
Underlined in grey Cross references
Check marks Requirements
Triangle Instruction for action
1Instruction for
action
Several instructions for
action in specified order
Result of the action
SPACED Indicators on the display
screen
• Bulleted lists
Only applies to pedelecs
with this equipment Each type has a different
kind of equipment. A
note beneath the
heading indicates
components which can
be used as an
alternative.
Table 1: Markups

MY21K03 - 12_1.0_22.09.2020 8
About these operating instructions
1.5 Nameplate
The nameplate is situated on the frame. You can
see the exact position of the nameplate in Figure 2.
You will find thirteen pieces of information on the
nameplate.
Figure 1: Example Nameplate
KETTLER
Alu-Rad GmbH
Longericher Str. 2
50739 Köln, Germany
Typ:
KB084-NXRW
EN 15194
0,25 kW / 25 km/h
zGG 180 kg
EPAC 25 kg
BJ 2020 / MJ 2021
nach
EPAC
2
3
1
4
5
6
7
89
12
13
10
11
No. Designation Description
1CEmarking The manufacturer uses the CE marking to declare that the pedelec complies with
applicable requirements.
2 Manufacturer's contact details You can contact the manufacturer at the address. You can find more information in
Section 1.
3 Type number All pedelec models have an eight-digit type number, which is used to specify the design
model year, the type of pedelec and the version. You can find more information in Section
1.
4 Maximum continuous power The maximum continuous power is the greatest possible power for the electric motor
output shaft over 30 minutes.
5 Maximum permitted total weight The maximum permitted total weight is the weight of the fully assembled pedelec with the
rider and baggage.
6 Year of manufacture The year of manufacture is the year in which the pedelec was manufactured. The
production period is from August 2020 to July 2021.
7 Pedelec type You can find more information in Section 3.2.
8 Safety markings You can find more information in Section 1.4.
9 Disposal instructions You can find more information in Section 10.
10 Area of use You can find more information in Section 3.2.
11 Model year The model year refers to the first production year that the series-manufactured pedelec was produced in the version concerned. The year of manufacture is different to the model
year in some cases.
12 Weight of the ready-to-ride pedelec The weight of the ready-to-ride pedelec is specified as a weight of 25 kg or above and refers to its weight at the time of purchase. You must add each additional accessory to
the weight.
13 Shut-off speed The speed that the pedelec reaches at the moment when the current has dropped to zero
or to the no-load current value.
Table 2: Nameplate details

MY21K03 - 12_1.0_21.09.2020 9
About these operating instructions
1.6 Type number and model
These operating instructions are an integral part of
pedelecs with the type numbers:
1.7 Identifying the operating
instructions
The Identification number position is located on
bottom left-hand side on each page. The
identification number is composed of the
document number, the version number and the
release date.
Type no. Model Pedelec type
KB148-ZAKC46 Familiano C-10 Cargo bike
KB148-ZBKC46 Familiano C-10 Cargo bike
KB149-ZAFC46 Familiano C-N Cargo bike
KB149-ZBFC46 Familiano C-N Cargo bike
KB150-ZAFC46 Familiano L-N Cargo bike
KB150-ZBFC46 Familiano L-N Cargo bike
Table 3: Type number, model and pedelec type
Identification number MY21K03 - 12_1.0_22.09.2020

MY21K03 - 12_1.0_21.09.2020 10
Safety
2 Safety
2.1 Residual risks
2.1.1 Risk of battery fire and explosion
The safety electronics may fail if the batteries are
damaged or faulty. The residual voltage can
cause a short circuit. The battery may self-ignite
and explode.
Only use and charge the battery and
accessories if they are in perfect condition.
Never open or repair the battery.
Batteries with external damage must be
removed from service immediately.
If a battery is dropped or struck, remove it from
service and observe it for at least 24 hours.
Faulty batteries are hazardous goods. Dispose
of faulty batteries in the correct manner. Store
battery in a dry place until disposal. Never
store in the vicinity of flammable substances.
The battery is only protected from spray water.
Penetration by water can cause a short circuit.
The battery may self-ignite and explode.
Never immerse the battery in water.
Put battery out of service if you suspect water
has penetrated it.
Temperatures over 60 °C can also cause liquid to
leak from the battery and the battery will become
damaged. The battery may self-ignite and
explode.
Protect the battery against heat.
Never store next to hot objects.
Never expose the battery to sustained direct
sunlight.
Avoid wide temperature fluctuations.
2.1.2 Risk of fire and explosion due to
short circuit in the battery
Metal objects may connect the battery's electrical
terminals. The battery may self-ignite and
explode.
Never insert paper clips, screws, coins, keys
and other small parts into the battery.
Chargers with excessive voltage damage
batteries. This may result in fire or an explosion.
Only use batteries approved for the pedelec.
Clearly label the supplied charger.
2.1.3 Fire hazard caused by overheated
charger
The charger heats up when charging the battery.
In case of insufficient cooling, this can result in fire
or burns to the hands.
Never use charger on a highly flammable
surface.
Never cover the charger during charging.
Never leave the battery unattended during
charging.
2.1.4 Electric shock caused by electric
drive system
Damaged chargers, cables and plug connectors
increase the risk of electric shock.
Check the charger, cable and plug connector
before each use. Never use a damaged
charger.
If water penetrates into the charger, there is a risk
of electric shock.
Never charge the battery outdoors.

MY21K03 - 12_1.0_21.09.2020 11
Safety
2.1.5 Risk of a fall due to incorrectly set
quick releases
Excessively high clamping force will damage the
quick release and cause it to lose its function.
Insufficient clamping force will result in
unfavourable transmission of force. This can
cause components to break. This will cause a
crash with injuries.
Never fasten a quick release using a tool (e.g.
hammer or pliers).
Only use the clamping lever with the specified
set clamping force.
2.1.6 Risk of fire and burns due to hot
motor
The motor housing becomes hot when riding.
Touching it may cause burns to the skin or other
objects.
Never touch the motor housing directly after
riding.
Never place the pedelec on a flammable
surface, such as grass or wood, directly after
use.
2.1.7 Key breaking off
If you leave a key inserted when riding or
transporting the pedelec, it may break off or the
locking system may open accidentally.
Remove the key to the battery lock.
2.2 Toxic substances
2.2.1 Brake fluid
Brake fluid may leak out after an accident or due
to material fatigue. Brake fluid can be fatal if
swallowed or inhaled.
Never dismantle the brake system.
Avoid contact with skin.
Do not inhale vapours.
2.2.2 Suspension oil
Suspension oil in the fork and the rear frame
damper is toxic to the touch, irritates respiratory
tracts and causes cancer, sterility and mutation in
germ cells.
Never dismantle the rear frame damper or the
suspension fork.
Avoid contact with skin.
2.2.3 Defective battery
Liquids and vapours may leak from damaged or
faulty batteries. Excessively high temperatures
may also cause liquids and vapours to leak from
the battery. Such liquids and vapours can irritate
the airways and cause burns.
Never dismantle the battery.
Avoid contact with skin.
Do not inhale vapours.
2.3 Requirements for the rider
The rider must demonstrate adequate physical,
motor and mental abilities to ride on public roads.
A minimum age of 14 years is recommended.
2.4 Vulnerable groups
Keep batteries and charger away from children
and people with reduced physical, sensory or
mental capabilities or lacking in experience and
knowledge.
If minors use the pedelec, a legal guardian must
should provide them with comprehensive
instructions.
2.5 Personal protective equipment
Wear a suitable cycling helmet, sturdy footwear
and typical close-fitting clothing to provide
protection.

MY21K03 - 12_1.0_21.09.2020 12
Safety
2.6 Safety markings and safety
instructions
The nameplate contains these safety markings
and safety instructions:
2.7 What to do in an emergency
2.7.1 Dangerous situation in road traffic
In the event of any hazards or dangers in road
traffic, apply the brakes on the pedelec until it
comes to a halt. The brake acts as an
emergency stop system in such cases.
2.7.2 Leaked brake fluid
Remove those affected from the danger area to
fresh air.
Never leave those affected unattended.
Immediately remove any clothing items
contaminated with brake fluid.
Never inhale vapours. Ensure sufficient
ventilation.
Wear gloves and safety gloves as protective
equipment.
Keep unprotected persons away.
Take care with leaked brake fluid as it poses a
slip hazard.
Keep leaked brake fluid away from naked
flames, hot surfaces and sources of ignition.
Avoid contact with skin and eyes.
After inhalation
Take in fresh air. Immediately consult a doctor
in case of any discomfort.
After skin contact
Wash affected skin with soap and water and
rinse well. Remove contaminated clothing.
Consult doctor in the event of pain or
discomfort.
After contact with eyes
Rinse eyes under flowing water for at least ten
minutes with the lids open; also rinse under
lids. Immediately consult a doctor in case of
any pain or discomfort.
After swallowing
Rinse out mouth with water. Never induce
vomiting. Risk of aspiration!
Symbol Explanation
General warning
Adhere to the instructions for use
Table 4: Meaning of safety markings
Symbol Explanation
Read the instructions
Separate collection of electrical
and electronic devices
Separate collection of ordinary
and rechargeable batteries
Must not be thrown into fire
(burning prohibited)
It is forbidden to open any
batteries
Device of protection class II
Only suitable for use indoors
Fuse (device fuse)
EU conformity
Recyclable material
Protect from temperatures
above 50 °C and direct sunlight
Table 5: Safety instructions
max. 50°C

MY21K03 - 12_1.0_21.09.2020 13
Safety
If a person is lying on their back and vomiting,
place them in the recovery position. Seek
medical advice immediately.
Environmental protection measures
Never allow brake fluid to flow into the sewage
system, water courses or groundwater.
Notify the relevant authorities if fluid
penetrates the ground, water courses or the
sewage system.
Consult a doctor immediately in the event of
any pain or discomfort caused by combustion
gas or leaking fluids.
2.7.3 Battery vapours emitted
Vapours may be emitted if the battery is damaged
or used improperly. The vapours may cause
respiratory tract irritation.
Get into fresh air.
Consult doctor in the event of pain or
discomfort.
After contact with eyes
Carefully rinse eyes with plenty of water for at
least 15 minutes. Protect unaffected eye. Seek
medical advice immediately.
After skin contact
Remove any solid particles immediately.
Rinse the affected area with plenty of water for
at least 15 minutes. Then dab the affected skin
gently. Do not rub dry.
Remove contaminated clothing immediately.
Immediately consult a doctor if there is any
redness, pain or discomfort.
2.7.4 Battery fire
The safety electronics may fail if the battery is
damaged or faulty. The residual voltage can
cause a short circuit. The battery may self-ignite
and explode.
1Keep your distance if the battery becomes
deformed or starts to emit smoke.
2If charging, remove the plug connector from
the socket.
3Contact the fire service immediately.
Use Class fire extinguishers to put out the fire.
Never extinguish damaged batteries with water
or allow them to come into contact with water.
Inhaling vapours can cause intoxication.
Stand on the side of the fire where the wind is
blowing from.
Use breathing apparatus if possible.
2.7.5 Leaked brake fluid
The brake system must be repaired immediately if
brake fluid leaks out. Dispose of leaking brake
fluid in an environmentally responsible way in
accordance with statutory regulations.
Contact your specialist dealer.
2.7.6 Oil and lubricant leaks from the fork
Dispose of oils and lubricants which have leaked
from the rear frame damper in an environmentally
responsible way in compliance with statutory
regulations.
Contact your specialist dealer.
2.7.7 Oil and lubricant leaks from the rear
frame damper
Dispose of oils and lubricants which have leaked
from the rear frame damper in an environmentally
responsible way in accordance with statutory
regulations.
Contact your specialist dealer.

MY21K03 - 12_1.0_22.09.2020 14
Overview
3Overview
Figure 2: Kettler Familiano pedelec from right; saddle seat and cushion are not included in the basic configuration
1 Front wheel
2Fork
3 Front guard
4 Headlight
5 Handlebars
6Stem
7Frame
8 Seat post
9 Saddle
10 Pannier rack
11 Rear light and reflector
12 Rear guard
13 Rear wheel
14 Chain
15 Motor
16 Kickstand
17 Chain guard
18 Battery and nameplate
19 Pedal
1
2
3
5
6
78910
11
12
13
14 15 1617
4
18 19

MY21K03 - 12_1.0_22.09.2020 15
Overview
3.1 Description
3.1.1 Wheel
Figure 3: Visible wheel components
1Tyres
2 Rim
3 Spoke
4 Spoke nipples
5Hub
6Valve
The wheel comprises the wheel itself, an inner
tube with a valve and a tyre.
3.1.1.1 Valve
Each wheel has a valve. It is used to fill the tyre
with air. There is a valve cap on each valve. The
screw-on valve cap keeps out dust and dirt.
The pedelec either has a conventional Dunlop
valve, a Presta valve or a Schrader valve.
3.1.2 Suspension
The pedelec features a rigid fork.
Rigid forks do not feature suspension. They transfer
the used muscle and motor power to the road to
optimum effect. Pedelecs with rigid forks consume
less energy on steep roads and have a greater range
than pedelecs with adjusted suspension.
3.1.3 Brake
The pedelec features a hydraulic brake system.
The brake fluid is in a closed hose system. If the
rider pushes the brake lever, the brake fluid
activates the brake on the wheel.
The pedelec features a disc brake on the front and
rear wheels.
The mechanical brakes are used as an
emergency stop system and bring the bicycle to a
halt quickly and safely in the event of an
emergency.
Figure 4: Brake system with disc brake – example
1Brakedisc
2 Brake calliper with brake linings
3 Handlebars with brake lever
4 Front wheel brake disc
5 Rear wheel brake disc
On a pedelec with a disc brake, the brake disc is
screwed permanently to the wheel hub. The brake
lever is pushed to increase brake pressure. The
brake fluid is used to transfer pressure through
the brake cables to the cylinders in the brake
calliper. The braking force is boosted by a speed
reduction and applied to the brake linings. These
apply the brake disc mechanically. If the brake
lever is pushed, the brake linings are pressed
against the brake disc and the wheel movement is
decelerated until it comes to a stop.
1
2
3
6
5
4
1
2
3
4
5

MY21K03 - 12_1.0_22.09.2020 16
Overview
3.1.4 Electric drive system
The pedelec is driven by muscle power applied to
the chain drive. The force which is applied by
pedalling in the direction of travel drives the front
chain wheel. The chain transmits the force onto
the rear chain wheel and then onto the rear wheel.
Figure 5: Diagram of mechanical drive system
1 Direction of travel
2 Chain
3 Rear chain wheel
4 Front chain wheel
5 Pedal
The pedelec also has an integrated electric drive
system in addition to its mechanical drive system.
The electric drive system is made up of
7 components:
1 Headlight
2 Display
3 PowerPack battery
4 Rear light
5 Electric gear shift (alternative)
6Motor
7 A charger which is designed for the battery.
3.1.5 Motor
As soon as the required muscle power from the
rider pedalling passes a certain level, the motor is
activated gently and assists the rider’s pedalling
motion. The pre-set level of assistance
determines the motor output.
The motor switches off automatically as soon as
the rider no longer pedals, the temperature is
outside the permitted range, there is an overload
or the shut-off speed of 25 km/h has been
reached.
A push assist system can be activated. The speed
depends on the selected gear. The motor
continues to drive the pedelec as long as the rider
presses the push assist button on the handlebars.
The speed can be a maximum of 6 km/h in this
case. The electric drive system stops when the
push assist button is released.
The pedelec does not have a separate emergency
shut-off button. In the event of an emergency, the
motor can be stopped by removing the on-board
computer. The mechanical brakes are used as an
emergency stop system and bring the bicycle to a
halt quickly and safely in the event of an
emergency.
3.1.6 Rechargeable battery
BOSCH rechargeable batteries are lithium ion
batteries which are developed and manufactured
to the latest technical standards. These batteries
meet and exceed applicable industrial safety
standards. The battery has an internal electronic
protection circuit, which is specifically designed
for the charger and the pedelec. The battery
temperature is monitored at all times. Each
individual cell in a BOSCH battery is protected by
a steel cup and cased in a plastic housing. You
must not open this housing. You must also avoid
mechanical loads or exposure to intense heat
since they may damage the battery cells and
cause flammable contents to leak out.
The battery is protected against deep discharge,
overcharging, overheating and short circuit. In the
event of a hazard, a protective circuit switches the
battery off automatically.
1
2
543

MY21K03 - 12_1.0_22.09.2020 17
Overview
The battery has a high energy content when
charged. The substances in lithium-ion battery
cells may become inflammable under certain
conditions. You will find codes of practice for their
safe handling in Section 2 Safety and Section 6.9
Rechargeable battery in the operating
instructions.
If the electric drive system is not used for about
10 minutes (e.g. the pedelec is stationary) and no
button has been pressed on the on-board
computer or the control panel, the electric drive
system and the battery switch off automatically to
save energy.
The type and duration of operating conditions
have a significant effect on the battery life. Just
like any other lithium-ion battery, the BOSCH
battery will age naturally, even if it is not being
used.
Its battery life can be extended if the battery is well
maintained and, more importantly, stored at the
correct temperatures. The charging capacity will
decrease with age, even if the battery is
maintained properly. If the operating time is
severely shortened after charging, this is a sign
that battery has reached the end of its useful life.
Battery performance is reduced when the
temperature drops since this increases electrical
resistance. As a result, you should expect the
range to be shorter than normal in winter. We
recommend using thermal protection sleeves
when riding longer distances in the cold.
Two BOSCH PowerPack batteries can be used at
the same time.
Figure 6: PowerPack battery in detail
1 Battery housing
2 Battery lock
3 Battery key
4 On-Off button (battery)
5 Battery level indicator (battery)
6 Charging port cover
7 Charging port
PowerPack 300 PowerPack 400 PowerPack 500
Table 6: Overview of PowerPack batteries
1
2
4
5
67
3

MY21K03 - 12_1.0_22.09.2020 18
Overview
3.1.7 Display
The model series to which these instructions
apply features the BOSCH Purion display. In
addition to the functions described here, software
changes may be introduced to rectify errors and
extend functions at any time.
The display controls the drive system with four
operating elements and shows the journey data.
The battery powers the display. The display also
has two internal non-rechargeable coin cells. This
ensures that the electric drive system can be
switched on using the display.
The pane of glass on the display may steam up
from the inside if there are abrupt fluctuations in
temperature. This is not a malfunction.
Figure 7: BOSCH Purion display
3.1.8 Riding light
When the riding light is activated, the headlight
and the rear light are switched on together.
3.1.9 Charger
Each pedelec is supplied with a charger. As a
general rule, any BOSCH charger may be used:
• The 2 A compact charger
• The 4 A standard charger
• The 6 A fast charger
Observe the operating instructions in the
Section 11 Documents.
WALK
WALK
WALK
W
AL
W
W
W
W
W
W
A
A
L
K
K
K
K
K
W
W
W
W
W
W
W
W
WWWW
WW
W
W
W
W
W
W
W
W
W
W
WW
W
W
W
W
A
A
W
W
W
W
A
WW
W
W
W
W
W
W
W
W
W
A
WW
AAAA
AA
A
A
A
A
A
A
A
A
A
A
A
A
A
LLLL
LL
L
A
A
A
A
A
A
L
L
L
L
L
L
L
L
K
KKKK
KK
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K
K

MY21K03 - 12_1.0_21.09.2020 19
Overview
3.2 Proper use
The pedelec must only be used in perfect, fully
functional condition. National requirements may
apply to the pedelec which the standard
equipment may not meet. For riding on public
roads, some special regulations apply in relation
to the riding light, reflectors and other components.
The general laws and the regulations for the
prevention of accidents and environmental
protection in the respective country of use must be
adhered to. All check lists and instructions for
actions in these operating instructions met.
Approved accessories can be installed by
specialist staff.
The rechargeable batteries are designed to
supply power to the pedelec motor only and must
not be used for other purposes.
Each pedelec is assigned a pedelec type, which
determines its proper use, function and area of
use.
City and trekking
bicycles
Child's bicycles/
bicycles for young
adults
Mountain bikes Racing bicycle Cargo bike Folding bicycle
City and trekking
bicycles are designed
for daily, comfortable
use. They are suit-
able for riding on
public roads.
The legal guardians
of minor riders must
read and understand
these operating
instructions before
commissioning.
The contents of these
operating instruc-
tions must be
communicated to the
riders in an age-
appropriate manner.
The cycles for chil-
dren and young
adults are suitable for
riding on public
roads. The size of the
pedelec must be
checked regularly for
orthopaedic reasons.
A check must be
made at least every
three months to make
sure that the
maximum permitted
total weight is being
observed.
Mountain bikes are
designed for sporting
use. The design char-
acteristics include a
short wheelbase, a
sitting position with
the rider inclined
towards the front, and
a brake requiring low
actuation force.
A mountain bike is a
piece of sporting
equipment. It requires
an adaptation period
and the rider must be
physically fit. Use
requires the appro-
priate training; in
particular riding in
bends and braking
should be practised.
The strain on the
rider, in particular the
hands and wrists,
arms, shoulders,
neck and back, is
accordingly high.
Inexperienced riders
tend to brake exces-
sively and lose
control as a result.
A racing bicycle is
designed for fast
rides on roads and
paths with a good,
undamaged road
surface.
A racing bicycle is a
piece of sporting
equipment and not a
means of transport. A
racing bicycle is char-
acterised by its light-
weight structure and
a design which is
stripped to the
minimum parts
required for riding.
The frame geometry
and the layout of the
operating elements
are designed in such
a way that the bicycle
can be ridden at high
speeds. The frame
design requires prac-
tice to ensure the ride
is able to ride slowly,
apply the brakes and
get on and off the
bike safely.
The sitting position is
athletic. The strain on
the rider, in particular
the hands and wrists,
arms, shoulders,
neck and back, is
accordingly high. The
sitting position there-
fore requires phys-
ical fitness.
The cargo bike is suit-
able for daily trans-
portation of loads on
public roads.
The transportation of
loads requires skill
and physical fitness
in order to balance
the additional weight.
The very varied
loading conditions
and weight distribu-
tions require special
practice and skill
when braking and
riding in bends.
A longer period is
required to adaptation
to the length, width
and turning circle.
You need to be
cautious when riding
a cargo bike. You
must pay attention to
the traffic on public
roads and the condi-
tion of the route
accordingly.
The folding bicycle is
suitable for use on
public roads.
A folding bicycle can
be folded up and is
thus suitable for
space-saving trans-
portation, for example
on public transport or
in a car.
The folding function
of the folding bicycle
makes it necessary to
use smaller wheels
and longer brake
cables and Bowden
cables. Therefore, in
case of an increased
load, a reduction in
riding stability and
braking power, dimin-
ished comfort and
reduced durability are
to be expected.
Table 7: Proper use for each pedelec type

MY21K03 - 12_1.0_21.09.2020 20
Overview
3.3 Improper use
Failure to adhere to the proper use poses a risk of
personal injury and material damage. It is
prohibited to use the pedelec in the following
ways:
• when the electrical drive system has been
manipulated
• riding with a damaged or incomplete pedelec
• riding over steps
• riding through deep water
• charging with an incorrect charger
• lending the pedelec to untrained riders
• carrying other people
• riding with excessive baggage
• riding with no hands
• riding on ice and snow
• improper servicing
• improper repair
• tough areas of use, such as professional
competitions
• stunt riding or acrobatics.
City and trekking
bicycles
Child's bicycles/
bicycles for young
adults
Mountain bikes Racing bicycle Cargo bike Folding bicycle
City and trekking
bicycles are not
sports bicycles. If
used for sports, the
rider can expect
reduced riding
stability and
diminished comfort
Cycles for children
and young adults are
not toys.
Mountain bikes must
be retrofitted with
lighting, a bell and
other fittings as
specified by national
laws and regulations
before they are used
on public roads.
Racing bikes must
be retrofitted with
lighting, a bell and
other fittings as
specified by national
laws and regulations
before they are used
on public roads.
A cargo bike is not a
touring bicycle or a
sports bicycle.
The folding bicycle is
not a sports bicycle.
Table 8: Information on improper use